WESTERN UNION COMPANY, THE

2017-02-20

Cheverly, MD

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: I would like your help to get me a check for approximately {$440.00} from Paymap, Inc that I am entitled to as the result of an agreement with CFPB settlement. The 'Equity Accelerator Program/Paymap, Inc ' the XXXX uses to service my mortgage payment recently settled a claim with the CFPB, and I was notified that I was to receive a check. The letter I received on XX/XX/XXXX was dated XX/XX/XXXX, and states that the final day to have a check reissued is XX/XX/XXXX. Since I had received no prior correspondence, and not received a check, the XXXX letter was telling me that I was entitled to a check, but that I was too late to request one. I contacted the HELP phone number on the ( attached ) letter, and was told by operator XXXX that they could not help. I spoke with manager XXXX and was told this would be handled by 'corporate ', and was given a fax number and an address. I faxed and mailed a letter, and have still had not response. ( certified mail receipt and fax confirmation attached ). I contacted the same HELP number provided on XX/XX/XXXX and operator XXXX told me that my letter had been received according to my account notes, and that 'corporate ' is handling the matter, and that he could not help me or inform me. I received a reply on XX/XX/XXXX that said the case was closed. The HELP number is no longer in service. It seems very unfair to me and inappropriate that I receive a letter long after the closure date telling me of my entitlement, and odd that I had no other check or notification. Please help.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-19

Decatur, GA

Lost or stolen money order

Other financial service: Money order

Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-18

Washington, DC

Lost or stolen money order

Other financial service: Money order

Company Response: Closed with explanation

Disputed: Yes Timely Response

2017-02-17

OH

Fraud or scam

Money transfers: Domestic (US) money transfer

Complaint: I wanted to rent a house for my vacation for new years. The person who put his apartment 's advertisement for rent in XXXX asked me to transfer rental amount by western union. At the beginning I had doubt about it. But I saw that XXXX approved that person ( as it mentioned by government issued photo ID ) and also people left good feedback about that host, i trusted that person by these facts and sent money to him.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-17

Wilmington, DE

Fraud or scam

Money transfers: International money transfer

Complaint: I want to file a complaint against Western Union. I made a transaction on XX/XX/2017 from USA to XXXX to my brother. The given estimate date of complete transaction was XX/XX/2017. But fund still not deposited into receiver 's account. The customer care person raised a Case against it and ask me to wait 24hrs ( case raised on XX/XX/2017 ). From that day, this 24hrs time is not ending. I call customer care daily to ask status but getting same response - " Your case is in under investigation. We do n't know where your money is ''. I am so tired of it now. This is the worst customer care service I ever see. I also provided them receiver 's bank statement that clears, the money never deposit into his account. But still they are not refunding my money. Basically they are neither depositing it to my receiver 's account nor refunding it back to me and also not giving me any proof of transaction so that my receiver can go his bank and show them. They do n't have value of their Customers. They are like " do whatever you can do, we do n't care ''. If Western Union is not able to trace money, why customer should struggle. They are also not sharing any timeline to resolve the issue. Every time same response. I and my receiver both are getting tortured mentally as well as financially. Western Union is just passing days and want to get rid of by saying that we have already escalated the issue however our partner bank is not responding. What 's customer fault here and why customer suffer because of this. My receiver 's statement clearly shows, money never credited to his account. It has become a nightmare for both of us.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2017-02-13

Danbury, NH

Other transaction issues

Money transfers: International money transfer

Company Response: Closed with explanation

Disputed: Yes Timely Response

2017-02-09

CA

Other transaction issues

Money transfers: International money transfer

Complaint: I opened an online account with Western Union ( westernunion.com ) on XX/XX/2017, I processed a money transfer charged to my credit card ending with -XXXX of the amount of {$500.00} to the country of XXXX to my brother, Western Union charged a transfer fee that I greed to of {$42.00}. Then they charged another {$27.00}. The transaction remained on hold for a few days. I called customer care in XXXX and talked to several people over several days ( one example is XXXX operator ID # XXXX ), they informed me that my they need a photo ID of mine and a report on the recipient ( relationship, occupation, father 's name, why I am sending money ), they said they may ask me for more ID information. I was not comfortable providing all this personal information so I asked for the transaction to be cancelled and money refunded to my credit card, they said that money will be on hold indefinitely unless I provide the information they asked for. THIS IS OUTRAGEOUS AND VERY FRUSTRATING..!! The money id still on hold with no refund or cancellation. Please assist
Company Response: Closed with explanation

Disputed: Yes Timely Response

2017-02-08

Conyers, GA

Fraud or scam

Money transfers: Domestic (US) money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-07

Lucas, TX

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-05

Newnan, GA

Fraud or scam

Money transfers: International money transfer

Complaint: hello i am in the process of registering a complaint again, about a matter that has been either overlooked or has not been addressed to the right people. to get the correct personal advice or action taken about this complaint.i know now that it is not fair to me and is a violation of my legal rights, or a trick just too get money out of a XXXX person that had too stop working because of a accidental household injury.. it is interfering with my lifestyle and i want the complaint registered until i get some information or feedback about it.,,, thank you XXXX, XXXX,
Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-03

Calabash, NC

Other service issues

Money transfers: Domestic (US) money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-02

Desoto, TX

Loan servicing, payments, escrow account

Mortgage: FHA mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-02

Herndon, VA

Fraud or scam

Money transfers: International money transfer

Complaint: XXXX USES WESTERN UNION TO TRANSFER CASH TO FOREIGN COUNTRIES. There are n't any signs displaying the Western Union charges of {$9.00}. XXXX charges {$10.00} instead of the correct price of {$9.00}. Please insure that XXXX charges the correct amount of {$9.00} for money transfers by Western Union and that it displays Western Union signs displaying the correct prices as soon as possible. The address of this XXXX location is:XXXX XXXX XXXX , XXXX , VA XXXX.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-01-31

Ft Wayne, IN

Fraud or scam

Money transfers: International money transfer

Complaint: WESTERNUNION ALLOWED THEM TO COMMIT FRAUD AGAINST ME BY NOT MAKING AWARE OF THE SCAM THEY ALL KNEW IT AS THEY LAUGHED. THIS IS VIOLATING THE DODD-FRANK ACT.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2017-01-31

Auburn, AL

Fraud or scam

Money transfers: International money transfer

Complaint: This is the 3rd instance where I 'm sending an international money transfer with Western Union and there is a screen asking for bank username and password. I have notified Western Union and they reported that there is no such request from their website and have not been willing to follow up with this and resolve it. My bank account was just compromised and this is the only website that had access due to this screen built in. I took a screenshot this time to prove it. The company should be fined or shut down for encouraging data theft and not investigating it properly.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-01-31

San Bernardino, CA

Other transaction issues

Money transfers: International money transfer

Complaint: I tried to send money using western union and everything was ok until I got a text message saying the transfer would be delayed till I call a number, which I did and the gave me a XXXX digit number to return to the place where I sent the transfer from and get a refund. I returned to the place and they told me in order to get a refund the number needed to be XXXX digits and to go to a western union store and try and get a refund, unable to find one in my town so I would have to go out of town to try and find one, this is time consuming. they mentioned something about sending a check in the mail, then I started reading articles about their lawsuit, so I figured their credibility might be suspect and decided to come here instead of going round and round with them. They also had me talk to their fraud evaluation department, which I find extremely embarrassing, trying to answer question about my relationship to and with the recievers of the funds, so they placed the transfer on hold and eventually declined to send since I did not answer the questions to their satisfaction, I can understand it, but feel my money should be refunded or transferred.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-01-30

Garrett Park, MD

Fraud or scam

Money transfers: International money transfer

Complaint: I used to send money to XXXX ( my relatives, friends ) through Western Union since I came to this country XX/XX/XXXX. For the last two years more recently, I learnt how to create an account via web and was doing on line international money transfer from US dollars to XXXX XXXX. This creates an e-mail trail giving a tracking MCTN number with a name whom the money being transferred. This process seemed to be rigorous as it goes from my bank to Western Union and this process takes at least 7 days. During my weekly check into balance of my bank account on line, I noticed on a single day there were XXXX money transfers and the following day another money transfer. All these XXXX transfers amounted to about {$7000.00}. I called my bank and lodged a dispute on all those XXXX charges which have not been initiated by me and authorized by me. This has been lodged in the fraud department of the bank with a claim number. I called the merchant Western Union and filed the complaint. They took the complaint and informed me that some of these transfers are still not cleared and can be retrieved or changed. There were XXXX international transfers which have been delivered already and can not be returned. I went on line and recovered MCTN numbers and names of the persons. They gave the names of not all persons. But I noticed that one person was my relative and when I called my relative he said that there was no money transferred. There were other XXXX names I could not recognize. They filed a police case and instructed me to go to local police to give the case number to know more about this unauthorized transactions. I called your department and the official instructed me to file complaint on line, called Federal Trade Commission and go to local police to to inform and file complaints.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-01-29

Great Neck, NY

Other transaction issues

Money transfers: International money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2017-01-29

Glendale, CO

Money was not available when promised

Money transfers: International money transfer

Complaint: Western Union-XXXX location placed a hold on a {$300.00} money transfer. Transfer carried a tracking number of XXXX
Company Response: Closed with explanation

Disputed: No Timely Response

2017-01-27

Lawrence, MA

Money was not available when promised

Money transfers: Domestic (US) money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2017-01-27

Ewing, NJ

Fraud or scam

Money transfers: Domestic (US) money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2017-01-26

TN

Lost or stolen money order

Other financial service: Money order

Company Response: Closed with explanation

Disputed: No Timely Response

2017-01-26

Lebanon, IN

Money was not available when promised

Money transfers: International money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2017-01-25

Money was not available when promised

Money transfers: International money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2017-01-25

San Jacinto, CA

Incorrect/missing disclosures or info

Money transfers: International money transfer

Complaint: Sir/Maam : The Issue was im mistaken to sent money to my nephew using XXXX names which is " XXXX XXXX XXXX XXXX ". dated XX/XX/2017. i found out that he is only using one name which is only XXXX XXXX XXXX . Tracking number XXXX in western union.
Company Response: Closed with explanation

Disputed: No Timely Response