WESTERN UNION COMPANY, THE

2017-04-11

Enon, VA

Money was not available when promised

Money transfers: International money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-10

Brooklyn, NY

Other transaction issues

Money transfers: International money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-10

Ocala, FL

Money was not available when promised

Money transfers: International money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-09

Winterville, NC

Fraud or scam

Money transfers: International money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-07

Lk Buena Vis, FL

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-07

IN

Other transaction issues

Money transfers: Domestic (US) money transfer

Complaint: I used the Western Union app on my IPhone to send {$600.00} from my credit card to my sister 's bank account. The first time I tried to complete the transaction, the app told me that it could not be completed at that time and to try again later. I did and the transaction went through. I was later emailed and told XXXX transactions went throught. I was able to get the second {$600.00} back from my sister, but not the fees. I called their customer service and was told by a floor manager that I could get a refund of {$25.00} by mail and was given a reference number. Later, they emailed me again and said they could n't refund the monty. I have tried a dozen times now to get them to return my fee.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-07

MI

Money was not available when promised

Money transfers: International money transfer

Complaint: On XX/XX/2017I sent money to XXXX.Western Union.didnot delivered my money as I was promised.when I called WU they hung up on me.then somebody called me about an hour later I complained to him and asked him what the problem and what is the holed up.He said he will call me back in ten minutes.no body called. On Thursday XX/XX/XXXX.I called WU to inquire about hold up, they asked for my ID and someone will call me in about three hours.no body called.this is not the 1time.this the XXXX time I get the run around.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-04

South Florida, FL

Fraud or scam

Money transfers: International money transfer

Complaint: On XX/XX/2017 I initiated a {$60.00} international money transfer through western union to my family member in XXXX ( Tracking # XXXX ). Western Union refused to pay the money with no reasonable explanation. I raised a complaint with them internally and they stated they would initiate an investigation that could take up to 20 days ( Tracking of complaint # XXXX ). Days later I received a call from them stating that there was an error in their system that prevented them from paying out the money and provided me with a tracking # to claim my refund plus their {$5.00} fee at one of their agent locations ( tracking # XXXX ). When I went to claim the money they refused to pay saying the transaction was canceled and to contact Western. I contacted them and their story this time was that they refunded me the money DIRECTLY to my account. To date I have not received such refund ( attached is also my bank statement as proof ). They just continue to give me the run around with no resolution. I am now out of my {$65.00} and my family is going without due to this ridiculous way of stealing money and handling on behalf of Western Union. I hereby demand that they refund me immediately. Please help me because these people are crooks! I am also having trouble with them paying out or refunding me another money transfer.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-03

Duluth, MN

Other transaction issues

Money transfers: International money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-03

East Orange, NJ

Other transaction issues

Money transfers: International money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-03

Nyc, NY

Account opening, closing, or management

Bank account or service: Other bank product/service

Complaint: Western Union has the worst money order refund process. It is very long/protracted, against normal intuition, and does not allow an efficient refund. In addition to this, they have discriminated against me as a XXXX person, decreasing the amount I am due although I have been in and out of the hospital since 2013. I have had a pending refund request for the last 4 years. I have sent the requested documentation and complete information both through snail mail twice and fax a grand total of three times. Managers named XXXX, XXXX, and countless representatives have failed to produce the desired effects of a simple money order refund. For any new information regarding the refund it takes 2-3 business days. I have had to hound the team receiving calls at XXXX XXXX XXXX XXXX XXXX to do their job. The team has dropped my calls, flat out ignored me, talked over me, and denied that I have sent documentation on several occasions. In the last communication, XXXX told me that she received paperwork, and she can not issue the refund to my New York address because the forms were incomplete. I have heavy time stamped documentation showing complete high resolution faxes were received at XXXX XXXX XXXX XXXX XXXX. I have had a college professor, lawyer, and doctor review my paperwork in my building to verify it is done correctly and completely. Western Union has fraudulently withheld my refund and has been deceitful through from start to finish. I have been scammed out of funds that were to pay for medications necessary to keep a XXXX person alive. If that is not wrong, I do not know what is.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-03-31

Nyc, NY

Lost or stolen money order

Other financial service: Money order

Complaint: I purchased XXXX money orders from Western Union to pay bills. When I learned the payments had not been credited to my account, I contacted Western Union to trace them. Both had been cashed, but not by the payees I had made them out to. Instead, both money orders had been forged to change the payee and the payor. I asked to have my money refunded because Western Union says they will replace stolen money orders. They had me fill out more paperwork. I also provided them with a police report. They refunded XXXX of the money orders, but told me they could not refund the other because the Bank of First Deposit ( XXXX ) did not respond to their claim request that they submitted on my behalf and so they will not take any further action.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-03-30

Seattle, WA

Wrong amount charged or received

Money transfers: International money transfer

Complaint: I had sent a Western Union transfer in the amount of XXXX USD to my own bank account in XXXX. I was promised a rate of XXXX per USD, but only received XXXX. When I log into my Western Union account I still see the XXXX rate for that transfer, but for some unknown reason it shows " Total to receiver XXXX. '' As per that promised rate, it should be XXXX. I contacted Western Union support about this issue and got a response that the transaction had already been delivered to the bank account and thus it ca n't be changed.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-03-30

Columbus, GA

Fraud or scam

Money transfers: International money transfer

Complaint: My name is XXXX XXXX and I sent money {$3500.00} to XXXX to my sister XXXX XXXX through western union for my building project on XX/XX/2017, when she got to the bank to receive the transfer is was informed the money had been picked up and they ca n't even tell her which location the money was picked up at and that I the sender will have to call western union to get that information. I called western union on XX/XX/2017 and reported the issue with them and they gave me a cawe number which is XXXX and told me to call in 20 days and refere to the case number whenever I call, I waited for 10 days and called them and I was told the investigation was completed and they have documentation from the pick up location showing my sister was actually the person who picked up the money, I disputed what the agent told me and she went ahead and gave me another case number which is XXXX and told me I will be receiving a letter no later than XX/XX/XXXX and in the letter there will be copies of the said ID used in picking up the money I never received any letter I called them again on the same day XX/XX/XXXX and the agent told me the agent who told me I will be receiving a mail had misinformed me because they do n't send out letters with such information so she said she was going to put in a request for escalation of my case and that I should call back in 72 hours, I call WU today and another agent told me the case had been closed and he advised me to contact my local law enforcement which the local law enforcement told me the crime was not committed in the county of XXXX and that western union should provide me with the pick up location so we can contact the law enforcement at that location for an investigation to be conducted but western union will never provide me with the location where the money they claim was picked up at I 'm attaching copies of my receipt from sending the money and the fraud investigation case number I think this is a fraud with western union and they need to be investigated
Company Response: Closed with explanation

Disputed: No Timely Response

2017-03-30

San Antonio, TX

Other transaction issues

Money transfers: Domestic (US) money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2017-03-29

Athens, GA

Other service issues

Money transfers: International money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2017-03-28

Macclenny, FL

Money was not available when promised

Money transfers: International money transfer

Complaint: I did a wire transfer Money-In-Minutes to XXXX. I requested to speak with the Manager at the Western Union location to ensure there would n't be any problems. I got the Assistant Manager who processed the transaction herself. She assured me as did the WU Rep on the phone that the Receiver only needed valid identification to pick-up the funds. I was told the funds would be ready for pick-up within 20 minutes. Upon arriving at the WU location the Receiver was told the funds were not available, she would have to come back later. She return only to be told again " later '', then she was told she would have to return the following day because WU was out of money ( how is that even possible ). Already a breach of contract, we paid for money-in-minutes, assured the funds would be available within 20 minutes. Customer Service said the funds were pick-up/paid out, which was not true. The Receiver was at the location, they were refusing to give her the money. Then I was told the funds were available for pick-up, but they were still refusing to give her the money with no explanation. Told the Receiver she would have to travel to the XXXX to get the money, then she needed a three different letters, then cedula for sender, tax returns, XXXX, XXXX, Driver 's License, Paystubs, Letter from Employer on Company letter or they would not release the funds. All of this information they wanted to be sent to a XXXX ( open, unsecured computers, available to everyone ). WU refused to accept the documents at their locations, said it must be sent to this XXXX at the e-mail address they provided. Took 4 days for them to release the funds. The story changed with each Rep, including, releasing only $ XXXX or the {$10000.00} then $ XXXX then $ XXXX, etc. I filed the case with the Courts which left me even more uneasy and concern. It 's clear WU will not be held accountable and could n't care less about Consumers for making sure these incidents do n't continue to happen or the fact that they out Consumers at risk, does not provide the Service for which they paid, that fact that each representative has a totally different story despite saying they were following regulations which they can not provide or disclosure prior to putting consumers in this situation. I would encourage everyone to still go to court, that way it will be on record and hopefully they will someday decide to provide training, be transparent with their consumers, do n't only take people 's money but actually provide the service they 're paid for. WU is a clear example of the rich getting richer and the poor getting poorer. We 've had to take 4 days off work to run around and be on the phone with Western Union only to be " We ca n't help you '', meaning Consumers are on your own. They already have your money at this point, so they could n't care less about what you 're going through or the fact that the funds were to be pick-up within 20 minutes not 4 days and then say " you do n't know who you 're up against, we 're a giant '' as " no one reads the fine prints '', well Western Union, after 166 years you know consumers do n't read the fine print then why put it in fine print. It shows you 're intentionally misleading the public and deceiving consumers. You are a giant, you should know better and be held accountable for your actions. Instead of bullying, railroading, abusing and taking advantage of consumers, you would use this to improve your service, provide training, rectify situations like this so it does n't continue to happen. WU uses semantics like we have Western Union , Inc., Western Union Inc., Western Union, LLC and Western Union, LLC. Then there 's Western Union but it should be Western Union Financial Services, the letter head they 're declaring this on shows Western Union NOT Western Union Financial Services , Inc. Who is there to protect Consumers from these practices? Who will hold them accountable?
Company Response: Closed with explanation

Disputed: Yes Timely Response

2017-03-28

San Antonio, TX

Other transaction issues

Money transfers: Domestic (US) money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2017-03-28

Albert, TX

Money was not available when promised

Money transfers: Domestic (US) money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2017-03-28

Moreno Valley, CA

Other transaction issues

Money transfers: International money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2017-03-28

Savannah, MO

Fraud or scam

Money transfers: Domestic (US) money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2017-03-28

Broomall, PA

Application, originator, mortgage broker

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-03-27

Mankato, MN

Other transaction issues

Money transfers: Domestic (US) money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2017-03-27

San Antonio, TX

Other transaction issues

Money transfers: Domestic (US) money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2017-03-23

KS

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: In XXXX I paid for and entered into XXXX XXXX XXXX XXXX XXXX. My mortgage payment was faithfully, automatically deducted bi-monthly from my checking account. Through a series of communications in an attempt to sell my property I discovered that my equity was never enhanced and that XXXX XXXX had given my account to Paymap , Inc . I also discovered that there was a lawsuit against Paymap for fraud. Can you help me recover any of the funds that Paymap, Inc. cheated me out of? I know the lawsuit was filed in XXXX, but I was never notified and although this practice was discovered to be fraudulent, Paymap, Inc. continued to defraud me until XXXX.
Company Response: Closed with explanation

Disputed: No Timely Response