WESTERN UNION COMPANY, THE
Consumer Complaints
There are over 2645 complaints on file for WESTERN UNION COMPANY, THE. Dated between 2019-12-05 and 2013-04-04.
Complaints Page 42
2017-05-30
Los Indios, TX
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Complaint: I transferred {$850.00} to my Fiance in XXXX , XXXX on XXXX XXXX , 2017 an d I tracked transfer which was picked up in Colorado, USA! Nowhere near XXXX ! Western Union just gi ves me the run around but is no help at resolving the matter.
Company Response: Closed with explanation
2017-05-28
El Paso, TX
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2017-05-28
Spring, TX
Fraud or scam
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2017-05-26
Ridley Park, PA
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: I have a mortgage w ith XXXX XXXX for my property at XXXX XXXX XXXX XXXX , PA XXXX . The loan number is XXXX and was originated i n XX/XX/XXXX . It is a 15 year mortgage however I opted for an accelerated payment schedule whereby I would pay twice a month. I was told by my mortage broker that this would reduce 4 years off the length of my mortage. <P/> I have been paying consistently on this loan and expected that it would be satisfied in XX/XX/XXXX I made a series of calls to verify and discovered that the loan will not be satisfied until XX/XX/XXXX . <P/> At the time of the loan origination XXXX XXXX had a contractual relationship with XXXX XXXX to mana ge the accelerated payments. I was not aware of this until I called. As far as I was concerned they were one in t he same. <P/> I have never been given a scheduled for the accelerated payments. I never signed or approved of the schedule. I would not have accepted this if it only sav ed one year on the length of my mortgage. Paying twice a month was a sacrifice and I would not have done it to save one year on the length of the mortg age. <P/> I have issued complaints to both parties. XXXX XXXX does not acknowledge any ownership in this. They believe XXXX XXXX is at fault. XXXX XXXX does n ot respond to the complaints. XXXX XXXX has since severed their contractual relationship with XXXX XXXX w hich, I believe, is integral to this complaint Both of these parties are clearly in violation of fair lending practices. I am entitled to see the payment schedule that I supposedly approved and neither entity will provide it. <P/> I will continue to file complaints un til one or bo th of these parties provide the information that I am entitled to. <P/> XXXX XXXX XXXX
Company Response: Closed with explanation
2017-05-26
Jersey City, NJ
Fraud or scam
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2017-05-26
Fraud or scam
Money transfer, virtual currency, or money service: International money transfer
Complaint: A company called XXXX XXXX XXXX XXXX contacted me and told me they are going to give me a scholarship of XXXX . However, it was a scam and they took my money abou t 18000 . They also asked me to purchase XXXX gift card and also XXXX voucher. It was a scam and I lo st about 20'000 . Their numbers are :
Company Response: Closed with explanation
2017-05-25
Temperanceville, VA
Trouble during payment process
Mortgage: FHA mortgage
Complaint: The Consumer Financial Protection B ureau ( Bureau ) has reviewed certain acts and practices of Paymap Inc. ( Respondent, as defined below ) regarding its a dvertisements for the Equity Accelerator mortgage savings program ( the Equity Accelerator Program ) and has identified the following law violations : 1. Respondent misrepresented the average interest savings consumers achieve using the Equity Accelerator Program, in violation of 12 U.S.C. 5536 ( a ) ; and 2. Respondent misrepresented consumers ' loan payment schedules under the Equity Accelerator Program, in violation of 12 U.S.C. 5536 ( a ). Under sections 1053 and 1055 of the Consumer Financial Protection Act of 2010 ( CFPA ), 12 U.S.C. 5563 and 5565, the Bureau issues this Consent Order ( Consent Order ).
2015-CFPB-0017 I REMOVED ALL IDENIFYING INFO FROM EMAIL TO INCLUDE NAME, ADDRESS, ACCT NUMBER ETC. SENT X/XX/16 TO XXXX XXXX XXXX Hello, My name is. My claim number is XXXX . The loan number is XXXX . My address is. Please mail check to. The check is in the amount of {$460.00}. I have not received a check to date. I just received the letter today. Please remit payment as soon as possible. Thank you, SENT X/XX/16 TO XXXX XXXX XXXX My claim number is XXXX . The loan number is XXXX . The check is in the amount of {$460.00}. I did not receive the letter until yesterday X/XX/2016 . I could not have responded by XXXX XXXX because the letter did not arrive to me until yesterday XXXX XXXX . I assume the letter was lost in the mail but I do not know all I know is I received this letter on XXXX XXXX I have never received a check from you. I was unaware of any money owed to me from Paymap Inc Equity Accelerator Program. I c an not be held accountable for not responding in the time frame that you identified if I did not know that I had to reply by XXXX XXXX . I did not receive the letter from you until XXXX XXXX . I do not work for t he Post Office an d I am not responsible for when mail arrived at my home I can only contact you once I receive notifications. I was not notified until XXXX XXXX . Upon receipt of the letter I called immediately and requested a check to be sent to me I need for you reissue me a check. because this was not my fault. I did not receive a letter from you at all until XXXX XXXX . Please issue payment to address on file. Unfortunately, your reissue request was submitted after the XXXX XXXX , XXXX , deadline and can not be processed at this time. If you have any additional questions, please feel free to contact us again at XXXX XXXX XXXX , call XXXX , or visit our website at XXXX for more information. SENT X/XX/16 TO XXXX XXXX XXXX This is unacceptable. I did not receive the letter until yesterday X/XX/2016 . I could not have responded by XXXX XXXX because the letter did not arrive to me until yesterday XXXX XXXX . I assume the letter was lost in the mail but I do not know all I know is I received this letter on XXXX XXXX I have never received a check from you. I was unaware of any money owed to me from paymap redress. I can not be held accountable for not responding in the time frame that you identified if I did not know that I had to reply by XXXX XXXX . I did not receive the letter from you until XXXX XXXX . I do not work for t he Post Office a nd I am not responsible for when mail arrived at my home I can only contact you once I receive notifications. I was not notified until XXXX XXXX . Upon receipt of the letter I called immediately and requested a check to be sent to me I need for you to send me the check reissued because this was not my fault. I did not receive a letter from you at all until XXXX XXXX . The only letter I received is dated X/XX/2016 . I did not receive this letter until X/XX/2016 and the letter states that to date the check had not been cashed. I never received any check nor did I receive the first letter. All I have is the letter listed above. I spoke to XXXX today and he advised if I respond to your email with the date the letter was mailed and the date I received the letter I would receive my check. My name is. My claim number is XXXX . The loan number is XXXX . My address is. Please mail check to. The check is in the amount of {$460.00}. I did not receive the letter until yesterday X/XX/2016 . I could not have responded by XXXX XXXX because the letter did not arrive to me until yesterday XXXX XXXX . I assume the letter was lost in the mail but I do not know all I know is I received this letter on XXXX XXXX I have never received a check from you. I was unaware of any money owed to me fro m Paymap Inc Equity Accelerator Program. I ca n not be held accountable for not responding in the time frame that you identified if I did not know that I had to reply by XXXX XXXX . I did not receive the letter from you until XXXX XXXX . I do not work for th e Post Office a nd I am not responsible for when mail arrived at my home I can only contact you once I receive notifications. I was not notified until XXXX XXXX . Upon receipt of the letter I called immediately and requested a check to be sent to me I need for you reissue me a check. because this was not my fault. I did not receive a letter from you at all until XXXX XXXX . SENT XXXX I have called for the last 7 days trying to find out where is my check. I have contacted customer service numerous times I have advised me to email you guys and I have done that numerous times and I have not received any money or any response. It is illegal against the law to you withhold my money from me because I did not receive something you mail me in the time frame that you identified. Respond to this email and tell me when I will receive my check I have called and called and sent emails and I have not received any response I am requesting an immediate check reissue I did not receive your letter until XXXX . SAME EMAIL SENT AGAIN XXXX
Company Response: Closed with explanation
2017-05-24
Hallwood, CA
Other service problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2017-05-23
Jupiter, FL
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Complaint: A transaction was started wi th Western Union o n X/XX/2017 . I paid the extra money so that it could be ready in minutes. A total of {$100.00} was taken out of my bank account. The money never arrived, they contacted me that the transaction was " under review ''. I called the next day to tell them that I needed my money back because I needed the money transfer " in minutes '' as they promised and I had to find another way to transfer the money to my family. They refused stating that I needed to send an ID. I do not feel comfortable sending my government ID via email, and told them that I just want the money placed back into my account where they took it and I did n't understand why my money was on hold if there transaction was no longer required. They refused to give my money back. I feel like they are holding my money as ransom and are trying to obligate me to send a copy of my government ID for a transaction that I no longer need since they are not able to send my money " in minutes '' as they promised. I understand that they must do certain things for security of the customers but I do n't understand why money is being held at ransom if I no longer want to do the transaction and I do not want to send a copy of my ID. I simply wanted the money placed back from they took it. I attempted to call customer service and they manager was very rude.
Company Response: Closed with explanation
2017-05-22
Hartford, CT
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2017-05-22
Helena, OH
Fraud or scam
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2017-05-19
Houston, TX
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2017-05-19
Warrenton, VA
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Complaint: On XXXX XXXX , 2017, I went to the Western Union l ocated on XXXX XXXX XXXX XXXX XXXX , VA XXXX to send a money transfer in the amount of XXXX XXXX or {$7600.00} to my bank account in XXXX , XXXX . It has been three months and I still have not received any information. I have called every day since sending the money and I have been told that the matter would be escalated to the direct to bank department and that I would receive a call back and no one has ever called. Today I called several different numbers and they informed me that it was deposited into the wrong account and could not be retrieved. Basically, they are refusing to refund me the money or attempt to collect the money to the account that it was deposited to.
Company Response: Closed with explanation
2017-05-18
Norwalk, CA
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: On XXXX XXXX XXXX I received a voice message on my home phone that " suspicious activity '' was detected on my XXXX XXXX XXXX Checking Acc ount. I was advised to go to a local branch and close my account and to show 2 pieces of identification. I did so the next business day on X/XX/17 and my account was closed, a new account opened and a new debit card issued. On X/XX/17 I was at the bank going over my account and it was noted that {$1200.00} was withdrawn from my new bank account that was set up on XXXX by Western Union. I had my account immediately frozen, a new account opened, filed a Police Report with XXXX Police Department and enrolled in XXXX XXXX . I was advised to not use my home computer and to throw it away as whoever had " hacked '' into my account had m y IP a ddress. A fraud complaint was filed with XXXX XXXX XXXX . All of these things were done. About a week later I started receiving phone messages from Western Union whi ch I did not return as I had no business with them. On XXXX XXXX XXXX , I received a letter from Western Union demanding payment for {$1200.00 } ( copies enclosed ). I h ave responded to Western Union that I do not know the person that is listed on their XXXX XXXX XXXX letter and did not authoriz e Western Union to debit my account for any money.
Company Response: Closed with explanation
2017-05-18
Encino, CA
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Card was charged for something you did not purchase with the card
Company Response: Closed with explanation
2017-05-16
Brandon, MS
Lost or stolen money order
Money transfer, virtual currency, or money service: Money order
Company Response: Closed with explanation
2017-05-12
Plymouth, FL
Money was not available when promised
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: I feel th at western union should be held accountable for the large fees they charge for money transfers in minutes, when in fact it can take 2 hours for it to complete. Money in Minutes is misleading. I h ave had XXXX transactions in the pa st 2 weeks that have had a 2 hour review process. My banking info and card I am using match my western union profile. The person I am sending money to is my h usband. I contact ed Western Union about both m y transfers. XXXX transaction was on XXXX / XXXX / 17 in the amount of XXXX in which I was charged XXXX for money in minutes. I contacted them to find out why my money transfer was in review, I was told he just needed to go to a person with his ID and not one of their Kiosks. However the email did not state that. At this time it was to late for me to go to XXXX XXXX since the funds had already been removed from my account. XXXX time was today XXXX in which I was sending my husband XXXX in which I was charged XXXX for transfer in minutes. After initiating I got an alert to call them to expedite the process or I could wait. I called and spoke to a woman at about XXXX XXXX est. She asked me questions like, why I was sending it, where, and my relation to the receiver. At the end she said I will get an email with in 5 min and that the transfer will be ready for pickup in which this time he could go to a person or Kiosk It is XXXX XXXX est time and the transfer is still in progress under review. I called and spoke to a gentleman and he told me the review t akes 2 hours an d I would have to wait. This was a domestic transfer as well.
Company Response: Closed with explanation
2017-05-12
Durham, NC
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Complaint: Western union. Transferred made o n XX/XX/XXXX f or {$1500.00} XXXX . When transaction was made it showed it should ta ke 3 workin g days for receiver to get the funds. Upon calling on XX/XX/XXXX was told they need some additional information to process the payment. Information ( ID ) Pro vided on XX/XX/XXXX . Received confirmation email from Western union that funds have been deposited in receivers account.
Contacted Western u nion numerous times but was told they are investigating and doing there due diligence, received an email today that they are still waiting to hear from the receivers banks ( Almost 22 Days now ) and i need to wait without making it clear on how long i have to wait. Unfortuna tely, we can not provide you with an estimated date for a refund as we are waiting for the receiving bank to provide a response and return the funds Response from western union.
Company Response: Closed with explanation
2017-05-11
London, OH
Money was not available when promised
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2017-05-09
Problem with a purchase or transfer
Credit card or prepaid card: General-purpose prepaid card
Card company isn't resolving a dispute about a purchase or transfer
Company Response: Closed with explanation
2017-05-08
Sandy Hook, CT
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2017-05-05
Hamburg, MN
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Complaint: I sent {$3000.00} through Western Union money transfer online service to XXXX on XXXX XXXX 2017. Th e service was promised to receive my in recipient account within one business day. But even today on XXXX XXXX 2017, m y XXXX account did not credited with money I sent. XXXX equivalent amount is XXXX XXXX I spoke to Western Union people 3 times so far they were unable to explain where my money went and they could not provide any email proof to me that how and where they sent money. I happened to spoke to international bank about it but unfortunately they did not receive any money or without any transaction tracking details they were unable to help me Western union only gave me this : Tracking # ( MTCN ) : XXXX XXXX XXXX which shows transaction complete.
Company Response: Closed with explanation
2017-05-04
Kansas City, KS
Fraud or scam
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2017-05-04
Anaheim, CA
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2017-05-03
Mesa, AZ
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation