WESTERN UNION COMPANY, THE
Consumer Complaints
There are over 2645 complaints on file for WESTERN UNION COMPANY, THE. Dated between 2019-12-05 and 2013-04-04.
Complaints Page 43
2017-05-03
PA
Unexpected or other fees
Money transfer, virtual currency, or money service: Money order
Complaint: Purchased money order for XXXX at XXXX XXXX XXXX in XXXX XXXX XXXX l pa in beginning os XXXX 2017 . I submitted it for payment to XXXX XXXX XXXX for payment and it was cashed on XXXX XXXX 2017 a nd came back. To them as ndf on XXXX XXXX 2017. Talked yo wedtern union 4 or 5 times and they said it went through on XXXX XXXX 2017 and thats all the info they had. Ive tried resolve the issue with XXXX XXXX and no one is allowed to talk to the accounting department. They tacked on an additional XXXX to what i already owed and now wint ship my medicine. They lied and told me someone from accou ti g left a message on XXXX XXXX 2017. I calleled XXXX XXXX 2017 an d yhey said theyd call that day. Todsy is XXXX XXXX 2017 a nd no call fro. Accounting. Whats the big secrect because not even customer service has a number for them. I filed a complaint with them about it today. I never heard of a money order that bounced and i need help and a quick resolution. Western union number is XXXX . The money order number is XXXX .
Company Response: Closed with explanation
2017-05-02
LA
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Complaint: we sent money to our daughter in XXXX on XXXX XXXX XXXX , Western Union did not release the funds and they sent me a letter that the transaction was never completed, we reply that we needed a refund, they have been investingating this matter for XXXX weeks now and we are not getting the funds back
Company Response: Closed with explanation
2017-05-01
Chester, VA
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2017-05-01
Baldwin, NY
Fraud or scam
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2017-05-01
El Paso, TX
Fraud or scam
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2017-04-29
Bethlehem, GA
Other service problem
Money transfer, virtual currency, or money service: International money transfer
Complaint: This is in regard to my previous complaint, XXXX . Following an entirely unsatisfactory response from the company, your agency has closed the complaint. When I tried your link to give feedback directly, the link was broken. I repeat that it is unethical for this or any company to ask for a credit card number as a security measure. Furthermore my complaint that their own phone complaint system was flawed and contained further scams was not addressed. In addition the CFPB must fix the link to enable feedback about any proposed resolution.
Company Response: Closed with explanation
2017-04-26
Santa Rosa, CA
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2017-04-26
Dayton, OH
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Complaint: On XXXX XXXX , I attempted to send money to a friend in the XXXX through Western Union , as I have done several times during the past year, with no problems at all. I have a online account set up with Western Union, never a problem, till this time. The transaction was for XXXX dollars plus the {$4.00} fee. They take my money from my bank account, then inform me my transfer is put on hold, pending me sending them a copy of my pic ID and other info, thru a fax or email with attachment, I do n't have a fax machine, or a way to upload a pic of my ID to an email. My friend needed the money right away, so I sent it to him by XXXX XXXX with no problems whatsoever, I called Western union to cancel the transfer with them and to get a refund to my bank account, they refuse to do it, they STILL want the pic ID sent to them anyway, I talked to them 3 times, and also went to a branch office to no avail, it is MY money, I want it refunded, they have stolen my money and wo n't return it. I am on a low fixed income, I NEED the refund. Please, please help me!!! The tracking number on the transfer is XXXX XXXX XXXX
Company Response: Closed with explanation
2017-04-26
Fraud or scam
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2017-04-25
Mission Viejo, CA
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Complaint: We were sending money through Western Union and mixed up the maternal and paternal surname on the form fields. When our daughter tried to pick up the money, she was denied because the names were reverse. Fine. We contacted WU to h ave them change the names. They could not do that so we had to cancel the transaction. Then they would not cancel the transaction. We went online ( the same way we placed the order ). We were verified and the chat person said they wanted to call us on the phone. We have no reason to give them a phone number, and we were verified online. They refused to cancel the order. We had to call our credit card company and report fraud because of their actions.
Company Response: Closed with explanation
2017-04-25
UT
Fraud or scam
Money transfer, virtual currency, or money service: International money transfer
Complaint: I received a phone call telling me my grand daughter was in an accident and needed to get home. They even put a girl online that sounded just like her. She needed to pay the rental car {$650.00} so that she could get home. They kept calling to get more money. This is when I realized something was not right.
Company Response: Closed with explanation
2017-04-25
DE
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Complaint: Here is a cop y of one of t he emails that I have sent to Western Union. They h ave help {$2000.00} dollars of mine that I attempted to send to help out an orphanage in XXXX since XXXX XXXX , XXXX . I 'm also including information regarding the complaint that I filed wit h Western Union 's Corporate Office I have been in contact by phone numerous times and gotten everything from the problem is fixed to I have to email them a copy of my idea to being on hold for an hour in which I got through to their corporate complaint office but was hung up on because they ran out of time.
Thank you for contacting Western Union.
We will research your request and contact you as soon as possible using the contact information that you have provided to us.
For your records, your Case number is : XXXX This is an automated e-mail response. Please do not respond to this e-mail as it is not monitored. Y ou may call u s directly at XXXX and provide the above c ase number if you have any questions.
Thank you, Western Union Customer Care www.westernu
nion.com This is to inform you that I will be getting a hold of the local media in the Philadelphia area due to an unresolved problem that I am having with Western Union. Maybe you will respond to them since I have received nothing but the run around fro m your supposed customer serving associates. I attempted to send {$2000.00} to a friend in XXXX back on XXXX XXXX XXXX . It was flagged for a possible money laundering violation which was bogus. I have requested that the money be refunded numerous times. I even went to a local western union vendor ( the only one that could make the refund in my area with that large of a sum ) funny how you have no problem taking it. There was a difficulty because I used my nickname to send the money since I am known by my nickname. The person at th e local office at XXXX XXXX XXXX in XXXX DE called your company, wasted a lot of time on the phone and had the matter straightened out that was in XXXX . Of course it was n't. I have cal led Western Union numerous times and been either told that the matter was corrected or I had to contact someone and give a proof of my name which is my nickname which of course has no documentation. My next steps are to contact the local media who have correspondents who specialize in dealing like companies like yours and to file official complaints with the appropriate State of Federal agencies as well as my Congresswoman and Senators.
I even called your CEOs official complaint line and of course heard nothing in return.
Here 's a little bit of documentation Thought maybe this might inspire your company to do the right thing and resolve this. If you do n't care about anything else, maybe y ou care about this I can assure you that after this issue is resolved I have no intention of using the services of Western Union a gain Sincerely XXXX XXXX XXXX XXXX I also recieved a communication from them with a line of manure stating that they properly complied with their terms and conditions about Mondy Laundering OFAC fraud prevention compliance programs and other garbage. Bottom line they still have my money and have refused to give back. Their " incident number '' on this communication is XXXX Tracking Number XXXX
Company Response: Closed with explanation
2017-04-25
Georgetown, TX
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2017-04-19
Kent, WA
Fraud or scam
Money transfers: Domestic (US) money transfer
Company Response: Closed with explanation
2017-04-18
Mableton, GA
Other transaction issues
Money transfers: Domestic (US) money transfer
Company Response: Closed with explanation
2017-04-18
Ft Lauderdale, FL
Fraud or scam
Money transfers: Domestic (US) money transfer
Company Response: Closed with explanation
2017-04-18
Manhattan, NY
Fraud or scam
Money transfers: International money transfer
Company Response: Closed with explanation
2017-04-17
Grosse Ile, MI
Other transaction issues
Money transfers: International money transfer
Company Response: Closed with explanation
2017-04-15
San Gabriel, CA
Fraud or scam
Money transfers: International money transfer
Complaint: XX/XX/2017 I friend of mine send money order through Wester Union ( WU ) With the tracking number XXXX. XX/XX/2017 I picked up the money for a total amount for {$1900.00} at one WU agent store in XXXX, CA. They did n't give me cash as they usually do, Instead they gave me XXXX checks XXXX for XXXX other for {$930.00}. So I took those checks and deposited them in my Bank Account. Next day XX/XX/XXXX, I received a call from my bank to let me know the checks bounced. Since then I 've been looking for an answer about what happened with WU and made more than 12 phone calls to their customer service line. They keep telling me is an Agent problem. I went 2 times back to the Agent Store they call to their Agent Service Line with WU and after a long wait both times, same story, they said the problem is with Western Union. As you can see I 've been running in circles with this XXXX institutions NO ONE TAKES OWNERSHIP of the issue and give me a concrete solution, they just said that I have to wait, But I ca n't just sit back and do nothing. I filed a complaint in Western Union complaint service with the case num XXXX no answer on their end. There are many wrongdoings in this case, I feel ripped-off. in the First, I went to a Western Union " Authorized Agent '' and they gave me BAD CHECKS why? Second, After so many emphasis Nor Wester Union Neither the Agent take ownership they keep bouncing the ball between them. Third I paid for an express service {$60.00} dlls fee, cause I needed they money urgently and Is time that I do n't have my money back yet. Even though the sender pay in cash and fulfill all Western Union policies last but not least, Wester Union and its agents may decline to accept or pay money transfer that either of them determines violates any applicable law or policy, But in this case they accepted the money and more over they paid it, What means everything was okey and according their policies and laws. So why I have to deal with not funds Check? This is a rip-off!!!
Resume International Money Transfer in compliant with all Western Union Policies and Laws Amount {$1900.00} Dlls Problem : Bounced Check By on of Western Union Authorized Agent Money Origin XXXX Dated XX/XX/2017 Money Pick Up XXXX, CA Dated XX/XX/2017
Company Response: Closed with explanation
2017-04-14
Gallup, NM
Loan servicing, payments, escrow account
Mortgage: Conventional fixed mortgage
Complaint: This is a disputed response to previously filed claim against Paymap and Western Union CFPB Complaint Number XXXX.
Paymap issued a stop payment for the re-issued check in the amount of {$520.00} after it was deposited XX/XX/2017. My bank issued a notice of returned deposited/cashed check due to return reason : Stop Payment by Paymap Inc. Attached is the stop payment notice I received from my bank. I was not able to collect promised amount due to the above reason thereby I am disputing Paymap 's response. I called Western Union/Paymap 's Corporate Headquarters at XXXX, and provide the Western Union Reference # XXXX but there was no one to answer my call despite several trials.
I am formally submitting a compliant to have Paymap re-issue the payment of {$520.00} in the form of Cashiers Check issued to the correct pay to the order of : XXXX XXXX as originally disputed on claim. Mail payment to : XXXX XXXX XXXX XXXX XXXX XXXX, NM XXXX.
Company Response: Closed with explanation
2017-04-13
Stockbridge, GA
Fraud or scam
Other financial service: Money order
Company Response: Closed with explanation
2017-04-13
Garland, TX
Money was not available when promised
Money transfers: International money transfer
Company Response: Closed with explanation
2017-04-12
Centennial, CO
Money was not available when promised
Money transfers: International money transfer
Company Response: Closed with explanation
2017-04-11
Frankfort, KY
Fraud or scam
Money transfers: Domestic (US) money transfer
Complaint: A man in Indiana named XXXX hacked my Western Union account on XX/XX/2017, changed my login/password and all my profile information. Then they sent themselves money using a bogus XXXX acct. I received an email with every step but I did n't get this until the morning after so it was too late to stop it. I immediately called WU and they filed a " case # ''. I filed a police report and thought everything was taken care of. I received an email from WU on Sat XX/XX/2017 XXXX stating they were unable to retrieve the funds on the transaction and were therefore pursuing me for payment. I called to remind them of the fraud that took place and the man I spoke to insinuated that I had something to do with the hack to my acct. I was furious and told him I would call back with the police report # although that should have been their job. I tried calling back once I had the report # but the recording gave no options for being transferred to customer service and there were no options to leave a voicemail so I sent them an email instead along with all the information I have gathered. I have yet to receive a response from them. I hope to forward all correspondence to you for review as I would like to get this resolved without pursuing legal action if possible. Thank you for any assistance you may be able to provide.
p.s. Some of the attachments are a result of my own investigation of the thief. He apparently lives in a town that is only XXXX miles from the location where the funds were picked up. He has a criminal background which is why I feel it is necessarily to include this for review in case Western Union would like to pursue legal action against this individual. I have done the majority of their work. They need to clear my name of any responsibility as I am clearly a victim of fraud.
Company Response: Closed with explanation
2017-04-11
W Linn, OR
Money was not available when promised
Money transfers: International money transfer
Company Response: Closed with explanation