WESTERN UNION COMPANY, THE

2017-03-23

Manhattan, NY

Lost or stolen money order

Other financial service: Money order

Company Response: Closed with explanation

Disputed: Yes Timely Response

2017-03-21

Aurora, CO

Fraud or scam

Money transfers: Domestic (US) money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2017-03-20

Framingham, MA

Other transaction issues

Money transfers: Domestic (US) money transfer

Company Response: Closed with explanation

Disputed: No Untimely Response

2017-03-20

Briones, CA

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-03-18

Magnolia, TX

Other transaction issues

Money transfers: International money transfer

Complaint: Western Union XXXX My WU # XXXX - XXXX : Gentlemen : I, this night, have tried to transmit funds to a friend out of the country. Transaction Code XXXX. After entering my credit card data and you drafted my account for {$140.00}, I received notification that you, for some unknown reason, have rejected my attempt. I have sent funds via WU on line several times within the past year without any problems. Now you tell me that I do not comply with your company policy. Before you respond, please be aware that my identity was stolen by another person with the same name who alleged he was me. If you check Facebook for XXXX, you will see three pics. The younger one is also an imposter that has an address in XXXX, Tx. I am the older one with the clean shaven face. The third one with the goatee is a scammer being hunted by the Kansas policy and the FBI. I know for a fact that he has scammed a lady in Kansas of {$250000.00}. I have been in touch with the police and with the lady and have been cleared of any participation. My correct address is XXXX. ; in XXXX, TX XXXX. And my phone number is XXXX. I do n't send month regularly overseas, but now with your denial of service, I am concerned and want to know what information you have that has made you cease doing business with me. If necessary, I can provide you with my valid TX DL to prove my identity. I am a XXXX Veteran of the XXXX, am XXXX years old, and I am sure you would not want this to be broadcast over the internet or TV airways as to your singling out someone like me to XXXX, of the XXXX American Vets, or XXXX regarding your treatment of me, without any consultation. Furthermore, I am distressed that you accepted my credit card payment, denied my transaction, and then l am told that I will have to wait 5 to 10 business days before the funds are returned to my credit card bank. THIS IS TOTALLY UNACCEPTABLE. In light of today 's computer technologies, you accepted payment right away, are holding the funds, and thusly, I have incurred charges on my bill. I trust you will do the right thing and amend this existing situation right away. Furthermore, I feel that I have been unjustly treated with your actions and failure to assist in correcting this. Consequently, I am notifying the Texas Department of Banking, as well as your Consumer Financial Protection Bureau Sincerely, XXXX CC : Texas Department of Banking CC : Consumer Financial Protection Bureau
Company Response: Closed with explanation

Disputed: No Timely Response

2017-03-18

Jersey City, NJ

Fraud or scam

Money transfers: International money transfer

Company Response: Closed with monetary relief

Disputed: No Timely Response

2017-03-14

Kimball, MI

Making/receiving payments, sending money

Bank account or service: Other bank product/service

Company Response: Closed with explanation

Disputed: No Timely Response

2017-03-14

Sacramento, CA

Fraud or scam

Money transfers: International money transfer

Complaint: My name is XXXX, On XXXX I made a Western Union transfer in the amount of {$1000.00}, to my father XXXX residing in the city of XXXX, in the XXXX. When I made the Western Union money transfer, the clerk who assisted me gave me a receipt with a unique tracking number ( receipt attached ). I communicated the Western Union tracking number to my father who was surprised to find out that he could n't pick up the money I sent him. The agent at a local Western Union agency in XXXX informed my father that the tracking number did not have a transaction associated with it, and advised him to contact me in order to confirm it. I confirmed that the tracking number was accurate, and I called the Western Union customer service line to inquire about the issue. The agent I spoke with informed me that the money was picked up at Western Union agency in XXXX, by an individual who presented an I.D card and the right tracking number. I mentioned to the agent that whoever withdrew the money was not my father, and that I suspected a case of fraud. I asked for the reimbursement of my money and fee paid, but the agent said Western Union would conduct an investigation that would take up to 20 days prior to determining whether I should be reimbursed. I do n't think that it is fair that we, the customers, have to pay the penalty for a faulty system. I have paid for their service, but Western Union failed to deliver. Western Union not only failed to deliver the service it promised, but has also created an inconvenience for me and my father by making us wait more than 20 days before we could have access to our money. Respectfully, XXXX.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2017-03-10

Phila, PA

Other transaction issues

Money transfers: International money transfer

Company Response: Closed with explanation

Disputed: Yes Timely Response

2017-03-10

NM

Other transaction issues

Money transfers: International money transfer

Complaint: Hello ... I live in XXXX NM XXXX. my parents residing in XXXX sent me a money wire transfer through Western Union. I first went to XXXX. I was told I needed to have an account. I already have a bank account with someone else. I do n't need another XXXX. I checked on the net and from there went to XXXX. XXXX has a cap/limit of {$300.00} ... I am expecting at least {$3000.00}. I wasted my whole day trying to find a cashing place with no luck. I go home and call Western Union. an agent assures me that XXXX or XXXX will cash my transfer up to {$9000.00}. I call XXXX and told again the cap/limit is {$300.00}. I call XXXX and the lady there tells me " her machine '' is broken. she can not cash my transfer until it is fixed. the " machine '' had been broken for a week, she says ... this is a joke. we are talking about XXXX. a huge international company. they charged my parents ( in XXXX ) a huge fee to transfer this money. I am going to call back a few places in the morning. but I am just afraid I am going to have to travel to XXXX NM. if right, I am going to have to take the afternoon train, it is a XXXX miles round trip and will waste my whole day. this is just not right. what if I were XXXX or something like that? what if I did n't have the means to get to XXXX? I talked to my bank XXXX and unluckily, is not affiliated with WU. I thought WU would be faster. my parents are old. they wanted to send a international check. getting them to do a WU transfer was XXXX. well seems the check would have been a better idea. this is unacceptable. and I can tell you that WU customer service is useless. I talked to a manager. I told him that XXXX had a {$300.00} limit and the lady at XXXX claimed her machine was broken. I said what do I do to cash my money transfer? he replied ; you either have to wait until " her machine '' is fixed or file a complaint at the bottom of the WU website. that is all he had to say ... unbelievable ... sincerely, XXXX
Company Response: Closed with explanation

Disputed: No Timely Response

2017-03-08

Decatur, GA

Other service issues

Money transfers: Domestic (US) money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2017-03-08

Brentwood, TN

Other service issues

Money transfers: Domestic (US) money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2017-03-06

Cloverly, MD

Lost or stolen money order

Other financial service: Money order

Company Response: Closed with explanation

Disputed: No Timely Response

2017-03-05

Cartersville, SC

Incorrect/missing disclosures or info

Money transfers: International money transfer

Complaint: The below copied transaction was made using my stored identity data housed with Western Union. Please look into this matter and warn consumers that Western Union has been compromised. I have reported this via phone call to Western Union 's fraud department. The tracking number is XXXX. I will also be emailing Western Union 's customer support to all my information removed. XXXX, Your money transfer 's complete. XXXX will need to bring a government-issued photo ID and the tracking number ( XXXX ) to pick up the XXXX USD you sent. They can pick it up at any agent location in the expected payout location. Need help? Chat online or call us toll free XXXX at XXXX. Thanks for using Western Union. For a mobile transaction, this is your receipt. For all other transactions this is a summary of your online receipt.Your tracking number ( MTCN ) is : XXXX. Transaction Date : XX/XX/2017 XXXX ET Sender : Name : XXXX Address : XXXX CT City : XXXX State : SC ZIP Code : XXXX Phone Number : XXXX Receiver : Name : XXXX Country : XXXX Expected Payout Location : XXXX
Company Response: Closed with explanation

Disputed: No Timely Response

2017-03-05

Greenwood, CA

Other service issues

Money transfers: International money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2017-03-04

Wallington, NJ

Customer service/Customer relations

Other financial service: Money order

Complaint: I'am XXXX i have a problem with westernunion i lost my money order and i called there the store i brought it at XXXX store in XXXX the women who owns the store where they sell money orders called a women from western union direct and told them to put a cancel payment order on the money order hours later i was contacted by email from this executive guy by the name of XXXX he caused so much delay by not giving me proper instructions he first told me to send to him the documents which i did than almost a week later he contacts me again by email and tells me to send by regular mail not paying attention to the documents i sent by email causing a delay all this time the person who took the money order cashed it i understand western unions policy but because of the delay and response times western union should grant me a refund and investagate it and go after the person on there end everytime i send a compliant to western union the same guy responds XXXX XXXX and i blame him for the delay i have attached screen shots where i asked him overand over did he get the documents and he took days to respond also the lady on the phone from western union told me she was going to help me and this exec got on the case and would not than he said the check was cashed on XX/XX/XXXX but i contacted western union before thank bank even opend so thats just a excuse to keep my money i buy a money order for XXXX every month and iam XXXX i asked XXXX can i speak to someone that was over him he would not respond i also got a call from western union today and they was very rude and told me to stop emailing them
Company Response: Closed with explanation

Disputed: Yes Timely Response

2017-03-03

Austin, TX

Wrong amount charged or received

Money transfers: International money transfer

Complaint: I used Western Union to wire money. They give the option of paying with a credit card. They do not give clear notice that this may/will incur significant fees from the card. They list this at bottom of page, with a number 2 that does not correspond to the credit card selection. This is, to my mind, intentionally misleading. At no point in the transaction was it clear that I would be charged over {$25.00} in fees. Thank you for your help.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-03-01

Boistfort, WA

Fraud or scam

Money transfers: International money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2017-03-01

Rockville, MD

Fraud or scam

Money transfers: International money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-28

Huntington, WV

Other transaction issues

Money transfers: International money transfer

Complaint: I wanted to transfer money from my debit card to a bank account in XXXX. This was denied by Western Union after asking multiple questions and accusing me of fraud.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-27

Houston, TX

Other transaction issues

Money transfers: International money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-25

Springfield, VA

Money was not available when promised

Money transfers: International money transfer

Company Response: Closed with explanation

Disputed: Yes Timely Response

2017-02-24

Leeton, UT

Fraud or scam

Money transfers: International money transfer

Complaint: In late XX/XX/2016 I received a phone call from an individual claiming to work for a computer repair company. I was told that my computer had a virus that needed to be removed. he told me that he needed to gain access to my computer to install an anti virus program. After watching him do things to my computer for about 20 minutes he told me it was fixed. He then told me the cost was {$190.00} for the program. I put the charges on my credit card. about 5minutes later he told me there was a mistake on there end and they would reverse the funds. he put a form on the screen tor me to fill out, when I placed the amount on the specific line the man on the other end went into instant panic and said " 0h my XXXX sir what have you done? '' I asked what the problem was, he said " I 'm going to lose my job over this one ''. I again asked what did I do. He said that I entered the amount of {$1100.00}. At this point I 'm in panic mode as well and just being woken up early in the morning I was thinking about any thing but resolving the problem. I was on my cell phone as I drove to western union in our local XXXX where I transferred {$550.00} to XXXX separate accounts in XXXX. After the transfers were complete as I was driving home my cell phone died so I tried to call this man back on my land line, when I called the number was no longer in service. At that point I realized that something was not right. I looked at the area code from the caller came from Washington State and I knew my money was gone.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-21

Crotonville, NY

Incorrect/missing disclosures or info

Money transfers: International money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-21

Bronx, NY

Other transaction issues

Money transfers: Domestic (US) money transfer

Company Response: Closed with explanation

Disputed: Yes Timely Response