WESTERN UNION COMPANY, THE
Consumer Complaints
There are over 2645 complaints on file for WESTERN UNION COMPANY, THE. Dated between 2019-12-05 and 2013-04-04.
Complaints Page 49
2016-12-07
Birch Run, MI
Deposits and withdrawals
Bank account or service: Checking account
Complaint: This is an addition to an original complaint case # XXXX The $ amount first stated was in error. The correct shortage $ amount is {$36.00} Received $ XXXX from XXXX XXXX Trust from a XXXX Account on XX/XX/2016, deposited check on XX/XX/2016 to XXXX XXXX XXXX, XXXX withdrew {$600.00} from my account on XX/XX/2016 check cleared XXXX XXXX Trust and re-deposited to my account on XX/XX/2016 in the amount of {$560.00} XXXX XXXX charged an additional {$13.00} for XXXX XXXX XXXX for handeling but did return that fee after arguing the fee charge with them but denied any knowledge or involvement with the missing {$36.00}. After further investigation I have reason to believe Western Union Business Solutions have there hand in that missing money. I was not aware of any fee 's or deductions from the original {$600.00} there was NO explanation on the shortage what so ever and I did not agree to any fee 's associated with this. I want this money back. As far as I am concerned it was taken ( stolen ) from me illegally, not only do I want it back I would like to press charges against the perpetrators.
Company Response: Closed with explanation
2016-12-06
Dearborn, MI
Other transaction issues
Money transfers: International money transfer
Company Response: Closed with explanation
2016-12-06
CA
Money was not available when promised
Money transfers: International money transfer
Complaint: I have been using Western Union to send money to friends for years.All of a sudden I have been blackballed from using their services..I am not allowed to send or receive money, I asked why and was told they wanted a photo copy of the persons ID I told them a photo ID was shown at the time of my friend receiving money as well as mine being seen to send money.The transaction was still denied.I was asked for more information which I provided, my place of work, my pay stub, the reason why I was sending money, I was still denied.I never did anything to deserve this. .They have not given me any reasonable or sensible explanation.I only get its their privacy policy.
Company Response: Closed with explanation
2016-12-05
Hon, HI
Other transaction issues
Money transfers: Domestic (US) money transfer
Complaint: I made a Customer Access Request and provided the appropriate documents however I was never provided with the detailed documents ( See attached page XXXX ) I anticipated receiving such as : 1 ) Banking Security Code Authorization approval document receipts authorizing the specific transaction ( Indicating the Date and Time of authorization ) Card Purchase Date XXXX/XXXX/2016 ; Posted XXXX Checking Account XXXX/XXXX/2016.
2 ) The Name of the Individual who was supposed to receive the funds XXXX ) A Copy of the signature release form from the vendor who released the funds to the intended receiver.
What I received from Western Union are shown on pages XXXX and XXXX of XXXX pages ; and if you notice XXXX/XXXX/2016 was not even listed on the Western Union documents provide me.
I contacted Western Union concerning the error within the provided documents See page ( XXXX ) of ( XXXX ) pages for specific details. Pages ( XXXX ) thru ( XXXX ) of ( XXXX ) pages shows details of follow up attempt inquiries as to wither or not I would be provided the original requested documents.
I may have spoken with Western Union one time since XXXX XXXX, 2016 concerning this issue and conceded to file a follow up complaint with the CFPB.
Company Response: Closed with explanation
2016-12-02
Rncho Domingz, CA
Money was not available when promised
Money transfers: International money transfer
Complaint: I used western union to send an international money transfer. My receiver went to collect funds and was told that this transaction did exist in their system. I contacted western union and the representative asked me to call back at a later time since their system was down. By the way its almost always down. I used a different money transfer company to resend money and my receiver was able to collect the same day. I contacted western union to request a refund and way denied.
Company Response: Closed with explanation
2016-12-02
Baltimore, MD
Money was not available when promised
Money transfers: International money transfer
Company Response: Closed with explanation
2016-12-01
Riverdale, GA
Fraud or scam
Money transfers: International money transfer
Company Response: Closed with explanation
2016-12-01
Cocoa, FL
Loan servicing, payments, escrow account
Mortgage: Conventional fixed mortgage
Complaint: would like to file a formal complaint against XXXX XXXX XXXX, because of their actions, and the withholding of my Mortgage payments which they continue to withdraw from my checking account. Although they do not send it to the proper lender to pay my mortgage nor will they send it back to me in a timely manner. This is causing me time, aggravation, late payments, multiple payments required to be paid at once causing me a financial strain and ultimately due to no fault of my own to have negative references on my credit report because they did not do their job correctly. On XXXX XXXX, 2016 my Lender changed servicers, and the address changed. That day I faxed the correct new address to them. On XXXX XXXX 2016 they acknowledged they received the correct updated address and assured me that the account had been updated.
I was then contacted by my mortgage lender who informed me that they still had not sent the payment to the updated address. On XXXX XXXX 2016 they informed me that yes they have been taking funds from my checking act, but threw a three way call with the lender we confirmed that they still were not sending the funds to the updated address, even though at that point the supervisor assured me that they had the updated address. She then informed me that it would take 10-15 business days for her to contact the " Back Office '' in order to track down where my funds were being sent to?
On XXXX XXXX 2016 I spoke to supervisor XXXX to follow up and see if they had finally resolved the problem? She informed me that NO action had been taken. So I demanded to know where the funds that have been being pulled from my checking account are since they are not being sent to the updated address that she confirmed they have on file. " She could NOT answer that question? '' The incompetence of their company is unprecedented, and they still have not sent my mortgage payment to where it belongs for three months after the change of address was verified, even though they continue to pull funds from my checking account.
The last time they sent my Mortgage payment to the correct address was XXXX XXXX 2016. They also continued to pull {$540.00} six more times without sending it to the correct address that they verified I sent them on XXXX XXXX Via Fax.
Send me a refund check for the total amount they withdrew from my checking account, {$3200.00} On XXXX XXXX they confirmed that they received the funds back from XXXX. They then informed me that it would take 7 to 10 business days turn around to return my funds. That would make the latest date that the funds should be returned into my account XXXX XXXX. That date would have my mortgage in the rears for three months even though they had the funds, and did not send them to the proper address or back to me. This has caused me inevitable financial hard ship, XXXX, over 40 man hours of time and aggravation, and ultimately will cause me to have negative hits on my credit report due to their incompetence, lack of attention to detail, or them purposely trying to sabotage my good standing name and credit score?
They have continued to push out my requests for compensation, and have not followed through on anything they have said they were going to do concerning fixing this problem. There for I strongly believe they will continue not to perform, or resolve the discrepancy by or on XXXX XXXX even though that more than covers the allotted seven to ten business days they said they would need to reimburse me. I want all of this documented ahead of time so that when they do not live up to their obligations, it has already been documented, so this does n't happen to another consumer, and so that my XXXX will have something to look at moving forward with with this case. Please contact me with any questions, concerns or advice on how to resolve this egregious error on their part.
Company Response: Closed with explanation
2016-11-30
Rochester, MN
Other service issues
Money transfers: International money transfer
Company Response: Closed with explanation
2016-11-30
Goshen, ID
Other transaction issues
Money transfers: International money transfer
Company Response: Closed with explanation
2016-11-30
Arcola, VA
Other transaction issues
Money transfers: International money transfer
Company Response: Closed with explanation
2016-11-29
Jersey City, NJ
Other transaction issues
Money transfers: International money transfer
Company Response: Closed with explanation
2016-11-29
Randolph, MN
Other transaction issues
Money transfers: International money transfer
Complaint: We annually transfer a donation thru WesternUnion to the XXXX university in the XXXX XXXX. The transfer is made to a personnel acquaintance. This year when he went to pick up the money, the local agent took the transfer codes and indicated it would take some time and he should wait a few minutes. When he returned to the agent they indicated the money was not available. As the sender we received notification that the money had been transferred.
We put in a complaint thru Western Union on the transaction failure. During the course of XXXX follow up telephone calls one of the Western Union agents admitted they were seeing local agents defrauding customers. However they would do nothing other than confirmation the transfer.
Company Response: Closed with explanation
2016-11-29
MA
Loan servicing, payments, escrow account
Mortgage: FHA mortgage
Complaint: Received notification that Paymap Inc. and the CFPB has reached an agreement regarding the XXXX program ( AP File No. XXXX ). I either did not receive or have misplaced check and was advised via letter that I needed to request a reissue check by XXXX XXXX, 2016. I failed to do this as I was on vacation. I understand that my check would have been in excess of {$400.00} and I would like to see if consideration could be given to have a check reissued.
Company Response: Closed with explanation
2016-11-28
Arco, CA
Fraud or scam
Money transfers: International money transfer
Complaint: I purchased XXXX from XXXX and followed the email instructions XXXX sent me after they received my order, as to their method of payment. I 've copied and pasted their instructions below. After I wired the money, via Western Union, I sent them an email with the requested XXXX # that Western Union gave me. On XXXX XXXX, XXXX XXXX picked up the money wire and I have n't heard from them since. No confirmation of the wire pick-up, no nothing. I 've emailed them 5 times, to no avail ... .no further contact from them. Below that email, I 've copied and pasted the confirmation email from Western Union that my money wire had been picked up by the company.
XXXX Order Confirmation No : XXXX Order Confirmation from XXXX XXXX XXXX Thanks for shopping with us today!
The following are the details of your order.
-- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- Order Number : XXXX Date Ordered : Sunday XXXX XXXX, 2016 Detailed Invoice : XXXX Products XXXX = {$87.00} XXXX Sub-Total : {$87.00} Zone Rates ( Shipping to US ) : {$12.00} Total : {$99.00} XXXX XXXX XXXX United States Billing Address ( removed by XXXX XXXX ) XXXX XXXX XXXX United States Payment Method XXXX Transfer Money Payment Make Payable To : There are different ways you can pay for orders : 1.Western Union 2.Wire Transfer Western Union Payment Paying with Western Union Login : http : //www.westernunion.com send money and select Cash at agent location Our Western Union account First Name : XXXX Last Name : XXXX Address : XXXX Phone : XXXX After the payment, plese tell us your payment XXXX number ( WU XXXX XXXX ), And email us a copy of the Western Union receipt, and your XXXX # with sender name. Pls send Payment Information to : XXXXXXXXXXXX Wire Transfer Paying with Wire Transfer : We are also happy to accept Wire Transfer payment in USD, XXXX, XXXX, XXXX currency for most orders. For Wire Transfer payments : Bank Name : XXXX Account Number : ( XXXX ) Account Name : XXXX XXXX ( First Name : XXXX / Last Name : XXXX ) Address : XXXX Phone : XXXX Note : After the payment, plese tell us your payment Track number and Order number Will send order in 72hour, USPS ship.
This email address was given to us by you or by one of our customers. If you feel that you have received this email in error, please send an email to XXXXXXXXXXXX -- -- Copyright ( c ) 2016 XXXX. Powered by XXXX XXXX This email is sent in accordance with the XXXX XXXX Law in effect WESTERN UNION 'S CONFIRMATION EMAIL TO ME : From : XXXXXXXXXXXX Subject : Western Union : Pickup Notification.
Date : XXXX XXXX, 2016 at XXXX PDT To : XXXXXXXXXXXX Dear XXXX XXXX, Thank you for using the Western Union Money Transfer ( R ) service.
Your money transfer has been picked up by the receiver. Following is a summary of your transaction.
TRANSACTION DETAILS : Money Transfer Control Number ( XXXX ) : XXXX Date of Order:XX/XX/2016 Amount Sent : {$99.00} Receiver Name : XXXX XXXX Status : Picked Up
Company Response: Closed with explanation
2016-11-26
Quakertown, PA
Money was not available when promised
Money transfers: International money transfer
Company Response: Closed with explanation
2016-11-25
Money was not available when promised
Money transfers: International money transfer
Complaint: I have my international westernunion account with whom I do my business all over the world.
The account was valid because I created it in XXXX with all the vouchers and I used it.
But for 6 months the account has been on hold since I arrived in XXXX where I had vehicles and other goods in the port.
They asked me for XXXX and I sent them but they answered me a first time to be patient and I have it.
Still having no news of them I left for XXXX or I have big stock of XXXX.
Arrived in the XXXX XXXX they ask me for documents with a certificate of residence and I have also provided them.
They send me an e-mail that I had to go and make on-site transfers to their branch in the country.
But in the clauses it was not agreed and in addition why did they ask me for proofs in these XXXX countries knowing that in the end they will tell me to go to their local agency of these countries?
At the moment I am out of liquidity and they tell me again to call them or I used to call them and we had a long discussion and they reassured me that the account will be active in the shortest possible time.
But up to this day still nothing and my goods are still stored in the countries ports where I incur taxes.
Company Response: Closed with explanation
2016-11-25
Money was not available when promised
Money transfers: International money transfer
Company Response: Closed with explanation
2016-11-23
MI
Loan servicing, payments, escrow account
Mortgage: Conventional adjustable mortgage (ARM)
Complaint: I was enrolled in Paymap, Inc. 's Equity Accelerator program through a variable mortgage I had with XXXX. I received a letter dated XXXX stating that a settlement had been reached between Paymap and the Consumer Financial Bureau ( AP File No. XXXX ) and I was due program fees, but had n't cashed the check yet. I had never received the check, but the letter included instructions to get a replacement check. I sent an email with the requested information to the appropriate email address on XXXX. I got an automated response saying that my request was received and being reviewed. It got to be XXXX and I had n't had any other correspondence from the company. I called again and the rep on the phone did n't have a lot of information other than that many replacement checks had n't gotten to people and I should submit my information to the email address again. I did this on XXXX, but got an automated response that the deadline for requesting a replacement check had passed. As a result, I am filing this complaint.
Company Response: Closed with explanation
2016-11-21
Garrett Park, MD
Incorrect/missing disclosures or info
Money transfers: International money transfer
Company Response: Closed with explanation
2016-11-21
Evanston, WY
Lost or stolen money order
Other financial service: Money order
Complaint: First off, the money is not lost or stolen. It was damaged and I possess what is left - about 75 % - enough to read the amount, who it should have been paid to, my address, most of my signature, the routing and numbers on the bottom, and where I purchased it from.
The money order I purchased to pay my rent was returned to me by the US Postal Service with an apology for damaging my mail. I took my purchase receipt, the money order receipt ( bottom portion ) plus what was left of the money order and the USPS enveloped back to the place where I purchased it but they were unable to replace it. I called the Western Union customer service number and spoke to XXXX who proceeded to inform me that I needed to fill out the back of the money order receipt, include {$15.00} payable to them in a personal check and then wait 60 days. Why? I do n't want a refund. I want them to take the damaged money order I paid cash for and replace it. I do n't want a stop payment. I do n't have 60 days to wait and my landlord wo n't wait. Today, I have accrued {$80.00} in late fees. To say I 'm on a budget would be an understatement on a grand scale.
XXXX put me on hold while he went and found his supervisor. Then when he 'found ' his supervisor and transferred the call, well I waited on hold for 30 minutes before hanging up.
Bottom line here, Western Union was paid for a service with cash. They are now collecting interest by withholding my funds and want another {$15.00}. Not acceptable by any means.
Company Response: Closed with explanation
2016-11-19
LA
Fraud or scam
Money transfers: International money transfer
Complaint: I am a US citizen and I am currently in XXXX, XXXX XXXX. On XXXX XXXX, 2016, I had my sister to send me {$3500.00} via XXXX XXXX, which she was denied. She was told due to the high scams in XXXX she was not allowed to send me the funds. On XXXX XXXX, 2016, my sister went to Western Union ( WU ) to send me {$1500.00}.
The money was sent, however, the money was intercepted by someone. She was told someone picked up the money in XXXX, XXXX at XXXX. This is impossible because banks do not open in XXXX until XXXX and these types of transaction are only conducted at banks. Not like in the US customers can go to service stations, retail stores and grocery stores to send money via WU, money gram and other entities.
My sister filed a complaint, investigation reference number XXXX. WU informed her they will send the information to their agent in XXXX, XXXX XXXX to investigate and it will take 10-20 days to complete the investigation. WU asked her if she wanted the money refunded or resent. My sister informed WU she would speak with me first and get back with them. I instructed her to resend the money. Once she contacted WU and informed them to resend the money, she was told they could not resend the money until the investigation was over.
My sister attempted to send money via WU to our nephew in XXXX, MO and WU blocked her from sending money within the US. My nephew in XXXX has sent me money on several occasions via WU without any problems. WU also prevented her from sending any more money to me here in XXXX. WU completed its investigation and informed my sister they were NOT refunding the money because " I '' picked up the money. This is an outrageous and outright LIE.
I did not pick up any funds at XXXX in XXXX , XXXX as WU has alleged. As previously stated banks are not open at that time of morning in XXXX. The questions are who did WU give my money to ; who signed for my money, what identification was used to receive my money and most importantly what bank in XXXX, XXXX released the money? My sister has filed a police report concerning this matter and I have instructed her to contact her representatives of Texas and the FBI.
WU have crossed the line, I do not appreciate being lied on, I am not a criminal or thief. I am a retired XXXX who has worked for the XXXX for 30 years. If scamming is going on it must be within WU. We have asked WU for all documents from their investigation in which my sister was informed she should receive them in 24 to 48 hours.
WU has now told her she was misinformed, WU do not release their investigation documents, and she would have to file a subpoena to receive the documents. WU is giving her the run around concerning the address to send the subpoena for the documents. Your attention in this serious matter is greatly appreciated. Since I am currently out of the country I can be reached at my email address.
Thank you
Company Response: Closed with explanation
2016-11-18
Loganville, GA
Lost or stolen check
Other financial service: Refund anticipation check
Company Response: Closed with explanation
2016-11-17
Money was not available when promised
Money transfers: International money transfer
Company Response: Closed with explanation
2016-11-16
Ft Lauderdale, FL
Fraud or scam
Other financial service: Money order
Company Response: Closed with explanation