WELLS FARGO COMPANY

2017-06-16

Fort Collins, CO

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-06-16

30th Street Train Station, PA

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-06-16

San Diego, CA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-06-15

Blackhawk, CA

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-06-15

And, SC

Struggling to pay mortgage

Mortgage: FHA mortgage

Complaint: You r group ( CFPB ) has been absolutely no help with this ordeal. Wells Fargo has used deceptive and fraudulent business practices yet you allow this behavior. When I was approved for the modification 2 years ago, I had to hire an attorney at a cost of {$700.00} because they approved me for modification and refused to honor the approval to allow me to pay. I had to hire an attorney to force them to honor their approval but it cost me an additional {$700.00}. In addition they increased my payments to the point where it made my payments unreasonable. My payments increased by over 40 %. They have tried to fraudulently speed up the foreclosure by stating I abandoned the property which was a lie. They cited my electricity was turned off which was a lie. They continuously leave these abandoned notes on my door an d on 2 occasions left posted abandonment notes on my door for my neighbors to see. This is a government secured loan and they know they will get paid in full if they simply foreclose. They are stealing from taxpa yers by using deceptive and fraudulent business practices. I will write my local government representatives including the White House as to the effectiveness of your organization assisting me with dealing with Wells Fargo. Wells Fargo has made this entire process stressful and now I will now lose my home because of their actions. I have proof and documentation of their illegal behavior at forcing me out of my home.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-06-15

Chicago, IL

Fees or interest

Credit card or prepaid card: General-purpose credit card or charge card

Problem with fees
Complaint: My mother had been banking with Wells Fargo for years, so naturally she encouraged me to get a bank account/savings with Wells Fargo, which I did. Shortly after I turned XXXX XXXX XXXX on XXXX XXXX, 2008 I went with my mom to the bank where they advised to get a credit card to build my credit. My mom, a first generation immigrant from XXXX with little to no knowledge in finances, was convinced by the banker that this was the right thing to do for my credit. Not long after I fell back on payments since I did not have a stable job at the time and I was making only the minimum payment. At a certain point the card maxed out due to fees and high rates. At that point, Wells Fargo instead of reaching out to me, the credit card department increased my card limit from {$500.00} to {$1100.00} as a solution when the card was maxed out due to fees not overspending. it created additional financial distress for me when the card should have been closed out or they just have tried to reach an agreement with me. I believe that my mother and I were unfairly targeted because of my youth and her financial inexperience. I tried to contact Wells Fargo numerous times to get a resolution to no avail.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-06-15

Burke, VA

Problem with additional add-on products or services

Payday loan, title loan, or personal loan: Installment loan

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-06-15

Strasburg, VA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-06-15

Dallas, TX

Written notification about debt

Debt collection: Credit card debt

Didn't receive enough information to verify debt
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-06-15

Baltimore, MD

Problem with a credit reporting company's investigation into an existing problem

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Problem with personal statement of dispute
Complaint: I opened a secured credit card with Wells Fargo , I deposited money in my account that was already open and they took it from there. I never received a notice as to where the funds would be deposited or if I was getting interest on the account. My account was closed by them and I never received a letter stating where the money i deposited was applied to. They originally reported that I owed {$410.00} and I disputed that and they brought it down to {$110.00} only because I disputed it. Those action lowered my credit score. And I have yet to receive any letters on what happened with the deposit.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-06-15

Gr, MI

Opening an account

Checking or savings account: Checking account

Didn't receive terms that were advertised
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief

Timely Response

2017-06-15

Mc Allen, TX

Problems at the end of the loan or lease

Vehicle loan or lease: Loan

Unable to receive car title or other problem after the loan is paid off
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-06-15

Duncanville, TX

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-06-15

San Diego, CA

Opening an account

Checking or savings account: Checking account

Didn't receive terms that were advertised
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief

Timely Response

2017-06-15

Bloomington, MN

Managing an account

Checking or savings account: Checking account

Problem using a debit or ATM card
Complaint: Some of the apps I use are n't getting updated information about my bank balance
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-06-15

Palm Coast, FL

Opening an account

Checking or savings account: Checking account

Didn't receive terms that were advertised
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief

Timely Response

2017-06-15

San Clemente, CA

Closing on a mortgage

Mortgage: Home equity loan or line of credit (HELOC)

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-06-15

Bellevue, WA

Applying for a mortgage or refinancing an existing mortgage

Mortgage: VA mortgage

Complaint: I have a mortgage with Wells Fargo. They bought my original VA loan without my knowledge or consent and had not given me any information of " rules '' or investor terms. They will not eliminate my impound account even though I have 20 % or more of equity. Enclosed is their response. Thank You XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-06-15

Lansdowne, VA

Getting a loan or lease

Vehicle loan or lease: Loan

Fraudulent loan
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief

Untimely Response

2017-06-15

San Francisco, CA

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-06-15

Los Angeles, CA

Managing an account

Checking or savings account: Other banking product or service

Deposits and withdrawals
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-06-15

CO

Managing an account

Checking or savings account: Checking account

Banking errors
Complaint: My bank is not reporting my updated balance to XXXX ( an app ).
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-06-15

Hammond, LA

Managing an account

Checking or savings account: Checking account

Problem making or receiving payments
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-06-15

Spring Hill, FL

Applying for a mortgage or refinancing an existing mortgage

Mortgage: Home equity loan or line of credit (HELOC)

Complaint: HORRIBLE EXPERIENCE and CUSTOMER SERVICE. The application process started the first week of XXXX ( Application Number XXXX. ) with XXXX XXXX. I was upfront with him about this HELOC being on my 2nd home and we even discussed the situation in detail. I offered to send in my entire tax returns and even explained to him I had a business although ALL of my income was via XXXX from my employer ( not my business ). He assured me we did n't need it and was specific in what was requested. After weeks had gone by, he came back and said they actually needed the rest of the return, which I provided. I asked him why and he flat out lied. This is all documented. But I sent it anyway. Then after another few weeks, he came back and said the HELOC request was for a 2nd home and that the approval was under the assumption it was for our primary home. I then got upset because we had discussed it in detail. He then turned me over to XXXX XXXX. She apologized profusely but said nothing could be done about it and it had to go back to underwriting after I wrote explanation letters, sent more current proof of income, etc. In the mean time, we have many email exchanges, phone calls, etc. They came back a few weeks later and said it was DECLINED based on credit. I escalated it to XXXX XXXX at the executive offices and he/they did absolutely nothing other than tell me the same bogus reasons the other dept did. I 've NEVER had a late payment, BK, tax lien, short sale, repossession, foreclosure, etc. Credit is PERFECT and always has been. She then said it was due to debt to income ratio and credit card debt. I explained AGAIN that the entire reason for getting the HELOC was based on the advice of WELLS FARGO THEMSELVES. They asked me to payoff my primary loan ( which I did ) and advised getting a HELOC to payoff revolving debt since the loan request was less than 50 % LTV on my home. she then said the debt to income ratio was insufficient. It was based on $ XXXX /year income and I made over $ XXXX XXXX income in XXXX and XXXX. This was based on my YTD paystub which is not reflective of my year end income since i 'm in a commission business with 75 % of the income happening from XXXX to XXXX of the calendar year. This was ALSO explained upfront. Yet, that is what they are using and they say my DTI is too high. I 've been a 20 year + customer of the bank, perfect credit, $ 200k+ per year income, only one mortgage on my credit report, no car loans, boats, motorcycles, etc. I 've taken on NO new debt in years basically. I even paid off my primary mortgage WITH WF in order to more easily qualify. This experience has been HORRENDOUS. The incompetence and arrogance I 've experienced has been mind-boggling. I 've been LIED TO repeatedly. The underwriting guidelines are being unfairly used against me since they ignore my last several years XXXX income. The advice GIVEN TO ME BY W.F. was obviously bad advice which has put me in a bad financial position. UNFAIR, UNJUST, and FRAUDULENT business practices.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-06-15

Acworth, GA

Opening an account

Checking or savings account: Checking account

Account opened as a result of fraud
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response