WELLS FARGO COMPANY
Consumer Complaints
There are over 75348 complaints on file for WELLS FARGO COMPANY. Dated between 2019-12-13 and 2011-12-01.
Complaints Page 808
2017-06-22
MA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: Wells Fargo filed action for a foreclosure sale inXX/XX/XXXX I filed for Chap. XXXX bankruptcy protection in XX/XX/XXXX. I was eventually given a loan modification in XX/XX/XXXX essentially starting over with a new mortgage. I have since fallen behind on my mortgage. I have filed numerous applications hoping to get a new modification and start making payments moving forward. All of my requests for modifications were denied. I appealed the denial and recently was told my appeal was denied. I assume Wells Fargo 's next step will be to set a foreclosure sale date. If this is done I will be forced, and am prepared, to file for Chap XXXX bankruptcy protection again. I am trying to work with Wells Fargo on a modification. I would like to avoid filing for bankruptcy if possible. In researching possible remedies for my predicament I have found that Wells Fargo has violated numerous federal laws, most specifically the Real Estate Settlement Procedure Act ( RESPA ). I also believe Wells Fargo could be found liable under the Massachusetts Consumer Protection Act ( Chap. 93A ). I am considering options available and would appreciate any information that may be relevant to my case.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-22
August F. Haw, CA
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Problem with rewards from credit card
Complaint: I called Rewards Customer Service representative from Wells Fargo and she could n't help me redeeming all credit I earned during the time my card was opened. This card was closed due to Wells Fargo, they said my checking account was n't on good standing so they decided to close my credit card as well. I spent money on that card trying to earn rewards so I could redeem them to my account humbly and in accordance with their agreement. I did n't close my card, they did. They do n't want to reopen it for a few days, at least with any kind of restrictions, so I can redeem my cash back I earned with so much effort. They 're currently holding a reward for the amount of {$23.00} and around {$3.00} dollars on pending transactions they had been changing the redeemable date. I think I earned this money in accordance of their credit card agreement and I am legitimately in the right to claim this money. I want this money redeemed on my credit card because I deserved it for the hard work on earning it.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-22
Russell, IA
Problem with a lender or other company charging your account
Checking or savings account: Checking account
Transaction was not authorized
Complaint: I noticed that WF is charging me a {$12.00} a month fee for Identity Theft Protection - I just recently noticed this charge - and completed research that shows I have been charged this fee since XXXX 2012 . I know I was not provided clear verbal or written information regarding this fee. I sent a message through the online website and was advised that they will not provide evidence that I was aware of these charges. Considering the recent settlement s of WF sig ning up customers for products they do n't want/need/are unaware of, it appears that I am in the same boat. Please Help.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-22
Cataldo, ID
Managing an account
Checking or savings account: Checking account
Fee problem
Complaint: Wells Fargo is again manipulating post to my account. Since XXXX XXXX they have taken 35 fees of XXXX XXXX out since XXXX XXXX. That is or XXXX worth of fees. I was one of the victims which they were opening up accounts I never 0pened. This is flat crazy.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2017-06-22
Foothill Ranch, CA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: In XX/XX/XXXX we went to seek help to save our home thru a modification with an organization called XXXX. My husband and I were told this was a NON-PROFIT organization but as we discovered, it was far from Non-profit. We were asked to pay {$1000.00} to {$1500.00} a month and did so for the next 2 years. We never received our modification and our home is scheduled for foreclosure on XX/XX/XXXX. This is a Wells Fargo Loan and we told them we were victims of FRAUD, they stated they did not get involved with 3rd parties. We are currently in for a modification but struggling to see a good result as now the bank has scheduled a foreclosure and says we are still under review for a modification. I was under the understanding that a foreclosure could not be initiated if you were in for a modification, but that appears to not be the case.Please note : within my attached documents ( document scan # 3 ) is an authorization to please contact XXXX XXXX with any correspondence and she can be reached at XXXX or via email : XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-22
Houston, TX
Applying for a mortgage or refinancing an existing mortgage
Mortgage: Conventional home mortgage
Complaint: Wells Fargo led me to believe that I was approved for a loan and good to close on XXXX XXXX 2017. I requested numerous times for over 4-6 weeks that they look at my application and provide me a written approval. None was provided. I was given a verbal every time and " pre-approval ''. I gave them my closing date, they were aware of it. And on XX/XX/XXXX at XXXX, 1 business day before my closing date for my future home, they denied me the loan. I had provided them EVERY piece of information in a timely manner that they had requested as part of the application process. I was not given a reason for denial. I was simply denied. This was tremendously unfair and deceptive to lead me on till ONE day before I am due to close and tell me that I should explore other options. I have to move out of my current house on the XX/XX/XXXX. That leaves me 3 days to figure out how I am supposed to get a mortgage for the new home. This was unprofessional. They are not open in communications. The lender did not communicate directly with me ever! I would like to understand what the basis of denial was. I would like the lender to give me a call or meet face to face and show me the customer respect that I deserve, not hide behind a text message or an email.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-22
Moreno Valley, CA
Managing an account
Checking or savings account: Checking account
Funds not handled or disbursed as instructed
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2017-06-22
Stockbridge, GA
Getting a credit card
Credit card or prepaid card: Store credit card
Sent card you never applied for
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2017-06-22
League City, TX
Problem when making payments
Credit card or prepaid card: Store credit card
Problem during payment process
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2017-06-22
Hilltop Mall, CA
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-22
Elmhurst, NY
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-22
Dallas, TX
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-22
OH
Closing an account
Checking or savings account: Checking account
Fees charged for closing account
Complaint: I contacted Wells Fargo to learn how to close my account in XXXX of 2017 as we had recently moved to Ohio and there are no Wells Fargo branches nearby. I was told at that time that all I had to do was transfer the full balance in my account out of the account and the account would be closed. I did so on XXXX/2017, first moving all monies from my savings account into my checking account and then transferring electronically all funds in my checking account to a different bank account. On XXXX/2017 I logged back on to the wellsfargo.com website to retrieve my final bank account and was shocked to see an account balance of {$0.00}. The {$0.00} was the result of an interest payment made on XXXX/2017, long after I had thought the account closed. The minimum transfer amount is {$10.00}. I contacted Wells Fargo and was told that if I did not withdraw the balance ( {$0.00} ) I would be charged a monthly service fee. I find this situation outrageous insofar as I complied with the process outlined by Wells Fargo to shut down my account, yet the account remains open and I may be subject to monthly service fees as a result. Had I not logged on I might never have even been aware of the issue until after fees had accrued.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2017-06-22
College Estates, MD
Opening an account
Checking or savings account: Checking account
Didn't receive terms that were advertised
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-22
Paterson, NJ
Getting a loan or lease
Vehicle loan or lease: Lease
Confusing or misleading advertising
Complaint: I submitted an end of lease buyout form online from Wells Fargo in order to purchase my lease. It was said that I was approved and gave me my interest rates and payments based off m y credit score they ran and my information As I chose the one I wanted, I waited to hear from the company to finalize the loan that I was approved for. When I received the call, I was told I was now denied.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-22
Hammond, LA
Managing an account
Checking or savings account: Checking account
Banking errors
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-22
Cordova, TN
Getting a loan or lease
Vehicle loan or lease: Loan
Credit denial
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-22
NJ
Problem caused by your funds being low
Checking or savings account: Checking account
Overdrafts and overdraft fees
Complaint: I was with wellsfargo for years.I was going to the ATM to get money that I thought I had. They always gave me the money and kept charging the overdraft fees. I have a XXXX XXXX and I was n't always keeping track of my account. I feel they took advantage of this.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-22
Paterson, NJ
Problem caused by your funds being low
Checking or savings account: Checking account
Overdrafts and overdraft fees
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2017-06-22
Closing on a mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-22
CO
Closing an account
Checking or savings account: Other banking product or service
Can't close your account
Complaint: I was one of the many that opened a Savings & Checking Account with Wells Fargo in Colorado and told the credit card was the only way I could get cash from my accounts through their ATM. Fast forward to a new issue ; I opened a Roth IRA with Wells Fargo in XXXX, CO in XXXX. I was told this was a safe and secure account to earn interest and increase the savings as any IRA but not too aggressive to lose money. The account has earned next to nothing since inception. After requesting more information on what this account was actually invested in, and not getting answers, I requested a transfer form to move the account to another financial institution. This started in XXXX, XXXX and I have sent multiple emails, phone requests and in person banking requests and to date have not received the form. On XXXX XXXX, XXXX I received a letter from XXXX XXXX and another letter from XXXX XXXX stating they would 'investigate my concerns ' and get back to me in 10 days. To date they have not sent the form. My complaint is to find why my Roth IRA did not earn interest in almost 10 years. And, to receive the correct form from Wells Fargo to transfer my Roth IRA to my new financial institution. Thank you.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-22
NJ
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: MY PROCESS STARTED BACK ON XX/XX/XXXX WITH WELLS FARGO WITH A REPERSENTATIVE BY THE NAME OF XXXX XXXX EVERYTHING WAS GOING WELL UNTIL HE STOPPED RESPONDING TO MY CALLS AND EMAILS. I CALLED AND SPOKE TO A SUPERVISOR AND ASKED THEM IF I CAN HAVE A DIFFERENT REPERERSENTATIVE SINCE HE WAS NOT BEING RESPONSIVE TO ANY OF MY EMAILS WHICH I HAVE PROOF OF. THEY SWITCHED MY REP TO SOMONE BY THE NAME OF XXXX XXXX IN XXXX. XXXX AND I WOULD GO BACK IN FORTH VIA EMAIL MOSTLY HE WOULD REQUEST DOCS I WOULD SEND IT TO HIM. HE REQUESTED BANK STATEMENTS WHICH I HAD TO ORDER AND I ADVISED HIM OF THIS. I RECIEVED THE BANK STATEMENTS AND FAXED THEM OVER TO HIM. ON XX/XX/XXXX I EMAILED HIM ASKING HIM THE STATUS OF MY LOAN MODIFICATION HE EMAILED ME BACK ON XX/XX/XXXX WHICH WAS 4 DAYS LATER STATING THAT HE DID NOT RECIEVE THEM IN TIME AND IT WOULD NOT GO THRU. I EMAILED HIM BACK AND ADVISED HIM I FAXED IT OVER AND I CAN RESEND IT. IT IS NOW XX/XX/XXXX AND I HAVE NOT HEARD ANYTHING. I EMAILED THERE CEO XXXX XXXX ADVISING HIM OF THE ISSUE AND HE HAS NOT RESPONDED ( I AM SURE HE DOES NOT CARE!!! ) I ALSO EMAILED THERE HEAD OF CONSUMER LENDING OF THE ISSUE XXXX XXXX AND HE HAS NOT RESPONDED. I HAVE BEEN A WELLS FARGO CUSTOMER FOR YEARS AND RECENTLY HAD A XXXX I SENT ALL OF THE DOCTORS DOCUMENTS TO XXXX XXXX SHOWING THAT IT IS TRUE. I AM A XXXX YEAR OLD SENIOR CITIZEN THAT HAS NO PLACE TO GO IF I LOSE MY HOME. I CERTAINLY DO NOT WANT TO LOSE MY HOME OVER BANK STATMENTS EITHER. I NEED HELP!!!! PLEASE SOMEONE HELP ME I WANT TO KEEP MY HOME!!! MY CONTACT INFO IS XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-22
Oak Ridge N, TX
Managing an account
Checking or savings account: Other banking product or service
Deposits and withdrawals
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-22
TX
Applying for a mortgage or refinancing an existing mortgage
Mortgage: Conventional home mortgage
Complaint: I am a United States Veteran, who was recently subjective to Wells Fargo unfair and deceitful tactics. Per UDAAP, we should contact the CFPB Consumer Response Center regarding these type of interactions. It started last year, around XXXX XXXX when I contacted Wells Fargo in regards to a multi-unit investment property. Wells Fargo, confirmed to me that this type of loan was offered and stated 15 % down payment would be required. Their website stated 20 % but the rep repeatedly stated 15 %, this was documented in every pre-approval letter as well ( see attached ). Unfortunately, I did not find a property in XXXX and the rep told me to contact them when I did and we would move forward. On the weekend of XXXX XXXX, XXXX ; I contacted the Wells Fargo rep and he was rather short stating he had to rush because he had to go to a call center. I was not provided an opportunity to ask questions. He later sent me out a new pre-approval not disclosing that my credit would be ran at that time as well, as he was so much in a rush. The pre-approval letter was sent and my real estate agent was able to submit an offer on the property. The offer was accepted as the pre-approval provided evidence I could acquire the loan from Wells Fargo. On XXXX XXXX, the Wells Fargo rep called me and states " that 25 % down payment is required, the system for whatever reason would no longer allow him to put in 15 % as he has in the past. '' When asked what was the reason, he stated " that it might be a regulation, they change all the time ''. When asked what reg he was unable to provide details to the sudden change. I have been involved with this bank for almost a year and the Rep failed to mentioned that 25 % is the required down payment for a multi-unit, he never explained that it was even a possibility for 25 %, only highlighting my great credit. This is where I take issue, it is the responsibility of Wells Fargo along with other institutions to ensure that customer have all the information relating to the product offered, not the good parts they want to highlight. This practice does not allow a customer to make a decision that is in their best interest. Instead it involves Wells Fargo to be deceitful to obtain new customers. What Wells Fargo did, is causing undue stress and now I have to find a lender that practices Fair treatment and lending in less than 3 business days. My contract has been signed, I have put earnest money down, my credit ran twice, paid for a building inspection and traveled back to XXXX to locate a property. Now to find out that for almost a year 15 % was never an option but was constantly told to me. I called the rep several times because initially I thought a duplex or triplex, but when I found a quintrex he never informed me that the down payment could change. He just sent a new pre-approval letters with 15 % down payment, I guess explaining the difference in product is not required at Wells Fargo. All financial institutions including Wells Fargo must inform clients of all the product details and ensure the client has an understanding. This was not done, my feelings are of betrayal of trust for being intentional misdirected. If I lose this property because I can not perform my due diligence of other institutions within the time allotted in the contract it will be devastating. I appreciate your assistance in this matter and I hope to hear from you soon. Thank you XXXX XXXX, XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-22
ME
Opening an account
Checking or savings account: Checking account
Account opened as a result of fraud
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation