WELLS FARGO COMPANY
Consumer Complaints
There are over 75348 complaints on file for WELLS FARGO COMPANY. Dated between 2019-12-13 and 2011-12-01.
Complaints Page 810
2017-06-21
Chatsworth, CA
Threatened to contact someone or share information improperly
Debt collection: Auto debt
Talked to a third-party about your debt
Complaint: Wells Fargo Dealer services contacted my apartment complex manager in o rder to collect a 30 day late payment after I made a partial payment towards the debt. They claimed they " we can call whomever we see fit, in order to collect a debt no matter how late. '' This is unacceptable.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2017-06-21
Cherry Hills Village, CO
Problem caused by your funds being low
Checking or savings account: Checking account
Overdrafts and overdraft fees
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2017-06-21
Las Cruces, NM
Managing an account
Checking or savings account: Savings account
Deposits and withdrawals
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2017-06-21
Ridgeway, CT
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-21
FL
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: I have a mortgage with Wells Fargo Home Mortgage, I wrote my check for payment in XXXX 2017, An unknown person changed the amount on my check from {$2000.00} dollars to {$3000.00}. XXXX dollars without my approval. The check was processed for the changed amount on XXXX17.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-21
Annandale, VA
Problem caused by your funds being low
Checking or savings account: Checking account
Overdrafts and overdraft fees
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2017-06-21
Addisleigh Park, NY
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-21
Tucson, AZ
Advertising and marketing, including promotional offers
Credit card or prepaid card: General-purpose credit card or charge card
Didn't receive advertised or promotional terms
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-21
Yeagertown, PA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-21
Arco, CA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: My wife and I refinanced our home in XX/XX/XXXX and we received a 6.50 % interest rate with Wells Fargo and after facing financial problems caused by a curtailment of income, we sought a loan modification in XX/XX/XXXX to request to lower the interest rate to the conforming rate of 3.75 % or lower such as 2.0 % for a specific term. We applied for a loan modification through the Making Homes Affordable Program ( HAMP ) and we were denied in XX/XX/XXXX because Wells Fargo could n't verify all of our information that we submitted. We resubmitted the documents to Wells Fargo and after a long review, we were denied again in XX/XX/XXXX due to Net Present Value. The denial provided data that we did n't agree with such as our home having HOA dues/fees of {$69.00} a month and the household income was n't calculated correctly. We appealed the denial and were denied the appeal process because of NPV evaluation. Wells purported that because a " drive-by '' appraisal was used to determine the value of our home at {>= $1,000,000} against an unpaid principal balance of {$780000.00}. Wells has never completed an interior/exterior appraisal as our home requires at least {$250000.00} in upgrades and our own appraisal valued our home at {$920000.00} " As-Is ''. However, when we checked our NPV using XXXX, the website said that we qualified and may be eligible for a loan workout. Hence, the first time we checked the XXXX website in XX/XX/XXXX we qualified for a HAMP loan modification because our principal balance was below the {$720000.00} limit. In California, the statute for NPV in a mortgage application for a loan modification is Cal. Civil Code 2923.6. It states that the anticipated recovery for the investors must be more than the initial loan modification. A foreclosure on the property will get about {$800000.00} and after attorney costs, fees etc., the investors would net around {$750000.00}. However, a loan modification would generate Principal & Interest payments of {>= $1,000,000} through maturity. Thus, Wells is non-compliant to California law and to the date on the federally mandated XXXX tool on the making homes affordable website. Although our balance is over the threshold, if we provide the UPB before the modification amount as illustrated on the XX/XX/XXXX denial letter, we qualify for a loan modification. However, after submitting the positive results to Wells Fargo on two different dates ( in XX/XX/XXXX and XX/XX/XXXX ), Wells still denied our loan from being modified
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-21
Greensboro, MD
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-21
Lindsborg, KS
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2017-06-21
East Rockaway, NY
Struggling to pay mortgage
Mortgage: Home equity loan or line of credit (HELOC)
Complaint: Although I 've categorized this complaint regarding my home equity product I also have major issues with how Wells Fargo handled my 1st mortgage as well. Let me summarize the details : in XX/XX/XXXX I XXXX XXXX purchased a home with my former husband ( XXXX XXXX ) through XXXX XXXX. The property address is XXXX XXXX XXXX XXXX, NY XXXX. At the time we had very little to put down and quite a bit of debt under our name but needed to buy a home due to my being pregnant with my second child and needing more space. XXXX made it seem as if they were helping us obtain our dreams but little did we know the unscrupulous actions they took. We took out two loans to make the purchase first for {$340000.00} at 6.125 % for 360 months loan # XXXX and the 2nd was for {$110000.00} at 8.95 % loan # XXXX maturing XX/XX/XXXX ( just recently found out this was a balloon note and explained what this meant ). At some point my mortgage was assumed by Wells Fargo and I would have to dig through my paperwork to identify when but it was prior to XX/XX/XXXX. Late in XX/XX/XXXX I became XXXX again with my XXXX XXXX ( XXXX XXXX XXXX ) and due to XXXX was forced to XXXX XXXX which caused financial constraints. I pleaded with Wells Fargo for assistance since I was already behind on payments on my 1st mortgage and they agreed to a modification during a period which from what i 'm told the government was already bailing banks out with financial assistance. They modified my 1st mortgage on XX/XX/XXXX to a 5.0 % rate and changed it to a 480 month payment plan at a new principal balance of {$380000.00}. I found out that this supposed financial assistance in the long run would have earned Wells Fargo more interest in the long run due to something called amortization during a period where the government was supposedly bailing banks out and at no point did they offer to assist me with my 2nd mortgage knowing full well that with this balloon payment that would be due in XX/XX/XXXX I would face issues again. Still at this point I was under the impression that I was being helped and still had no idea the ramifications of my second mortgage and it 's deceptive nature and use back in the mid XX/XX/XXXX 's. In the summer of XX/XX/XXXX I received communications from Wells Fargo about refinancing my 1st mortgage which I took advantage of on XX/XX/XXXX to refi at 4.125 % for 360 months loan # XXXX. When I asked for help with my 2nd mortgage I was told once again that nothing could be done since my home value was under water. It was than that not knowing I visited a trusted banker at XXXX to ask if they could assist with my 2nd mortgage and he told me to bring in my documents so he can look at my terms and see what could be done. It was than in late XX/XX/XXXX that he informed me that my 2nd mortgage originated in XX/XX/XXXX was what 's called a balloon note. He showed me the paperwork showing how in XX/XX/XXXX my last payment on the 2nd was {$90000.00}. Let me add that I was looking at all these attempts to save because I recently became divorced and assumed control of the home for the sake of my children. Once he showed me the terms, showed me the last payment, I cried uncontrollably. At no point during the countless conversations with representatives from Wells Fargo did any of the representatives point out this impending issue. Wells Fargo knew my debt situation, they knew I was in a divorce proceeding and not one representative took the necessary actions to try and help. The banker also pointed out how Wells modification back in XX/XX/XXXX would actually earn them more in interest totaling an extra {$100000.00} when looking at what he called he amortization tables due to the stretching out of time and their tacking on huge penalties. So here I am left wondering what to do, I 've been told to hire a lawyer since they may be able to get my 2nd mortgage forgiven but as I said I am divorced and barely making ends meet now. I feel as if even when the system uncovered all the ugliness created by the banks I was still taken advantage of back in XX/XX/XXXX with my modification and the refusal to acknowledge the danger of my 2nd mortgage. I have attached copies of various documents to substantiate my claims and hopefully someone can assist and see that this could have been handled differently. I feel as if I had the money to hire a lawyer back in XX/XX/XXXX that this would n't have happened but since I was uneducated when it came to finances I was cheated.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-21
Blackwood, NJ
Applying for a mortgage or refinancing an existing mortgage
Mortgage: Reverse mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-21
Anaheim, CA
Problem when making payments
Payday loan, title loan, or personal loan: Installment loan
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2017-06-21
Baltimore, MD
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-21
Wasilla, AK
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2017-06-21
Ridgeway, CT
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-20
Atl, GA
Dealing with your lender or servicer
Student loan: Private student loan
Trouble with how payments are being handled
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-20
Buckeye, AZ
Managing an account
Checking or savings account: Other banking product or service
Deposits and withdrawals
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-20
TX
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Their investigation did not fix an error on your report
Complaint: XXXX and Wells Fargo keep messing up my credit report. They keep launching a investigation every 30 days on the same problem. For 2 months now we have disputed incorrect information regarding Wells Fargo dealer services. The account and car was charged off over 3 years ago. And we have already been through this process with Wells Fargo and even had the CFPB involved years ago.As they violated collection practices. And they continue to report inaccurate information. At first it was a XXXX $ balance as it should be. But they kept reporting late payments for over 3 years after the charge off. Now they went back and fixed the late payments report. But now they say are reporting a balance of XXXX $ on the report. They keep making us wait 30days and its the same account. It has been close to 60 days since this was first reported. And It has been over 30 days. XXXX call center is in the a different country and we ca n't get anywhere with them. This Wells Fargo needs to report XXXX $ balance and no late payments for the last 3 years since charged off. It is hurting the credit and we have enough
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-20
AL
Struggling to pay mortgage
Mortgage: FHA mortgage
Complaint: Wells Fargo denied my request for modification in XXXX claiming I had exceeded my limit which I explained was untrue. I ended up filing Ch. XXXX because of their unwillingness to help. After filing for Ch. XXXX, in XXXX per my attorney 's instruction, I submitted another request for modification which was then approved but due to some communication breach between my attorney and Wells Fargo, the modification began with a 3 month delinquency already on the account. My current XXXX request for modification was denied on the grounds that I have exceeded my limit, the same excuse given me in XXXX and that the previous modification was delinquent even though it was that way prior to my signing modification paperwork. I 'm not asking for an adjustment in payment, only for assistance with the arrearage which has bloomed due to a combination of fraudulent practices during the last modification, personal financial hardship, Wells Fargo 's refusal to accept payments from me and demanding all arrearage instead and many attorney fees added by Wells Fargo.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-20
Perris, CA
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-20
PA
Dealing with your lender or servicer
Student loan: Private student loan
Don't agree with the fees charged
Complaint: I made a payment of {$490.00} to cover my {$380.00} payment and {$110.00} in late charges. The next month when I paid on time it said I still owed a late charge. While on the phone going over my transaction history they explained that out of my {$490.00} payment, {$410.00} went to principal and interest, which is over my monthly payment amount and left the remaining go towards late fees which still left {$30.00} in late fees which was then accruing interest. I pointed out the payment was not allocated properly to which they denied and just waived my late charge. My concern is if my payments have been misapplied in relation to P & I and any fees throughout the entire repayment term.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2017-06-20
Denver, CO
Applying for a mortgage or refinancing an existing mortgage
Mortgage: Home equity loan or line of credit (HELOC)
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief