WELLS FARGO COMPANY

2017-06-26

Hebron, CT

Struggling to pay mortgage

Mortgage: Other type of mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-06-26

Woodbridge, NJ

Problem when making payments

Credit card or prepaid card: General-purpose credit card or charge card

Problem during payment process
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief

Timely Response

2017-06-25

Henrico, VA

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account information incorrect
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-06-25

Crafton, PA

Struggling to repay your loan

Student loan: Private student loan

Can't get other flexible options for repaying your loan
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-06-25

Salt Lake City, UT

Getting a credit card

Credit card or prepaid card: General-purpose credit card or charge card

Application denied
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-06-25

Rochester, NY

Other features, terms, or problems

Credit card or prepaid card: General-purpose credit card or charge card

Problem with rewards from credit card
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief

Timely Response

2017-06-25

Nyc, NY

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-06-25

Ft Wayne, IN

Managing an account

Checking or savings account: Checking account

Problem making or receiving payments
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Untimely Response

2017-06-24

Orland Park, IL

Opening an account

Checking or savings account: Checking account

Didn't receive terms that were advertised
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-06-24

Colts Neck, NJ

Trouble during payment process

Mortgage: FHA mortgage

Complaint: I was shocked when I reviewed my credit report and found late payment on the dates below : 30 days past due as of XXXX 2011 I am not sure how this happened, I believe that I had made my payments to you when I received my statements. My only thought is that my monthly statement did not get to me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-06-24

San Jacinto, CA

Managing an account

Checking or savings account: Other banking product or service

Problem accessing account
Complaint: I use XXXX XXXX that makes my money available to me right after working those hours. Problem is that my bank is n't sending info or updating it as fast as they need to be.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Untimely Response

2017-06-24

Manor, DE

Problem with a credit reporting company's investigation into an existing problem

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Their investigation did not fix an error on your report
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-06-24

South Point, OH

Opening an account

Checking or savings account: Checking account

Didn't receive terms that were advertised
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief

Timely Response

2017-06-24

South Florida, FL

Loan payment wasn't credited to your account

Payday loan, title loan, or personal loan: Payday loan

Complaint: I signed into the XXXX app to get my payday advancement and an notice popped up saying they ca n't view if I got paid because Wells Fargo blocked them from seeing I got paid. Maybe it 's because it 's the weekend. Not sure.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-06-24

Brooklyn, NY

Opening an account

Checking or savings account: Checking account

Didn't receive terms that were advertised
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-06-24

Mesa, AZ

Can't contact lender or servicer

Payday loan, title loan, or personal loan: Payday loan

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-06-24

Canton, OH

Managing an account

Checking or savings account: Checking account

Funds not handled or disbursed as instructed
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief

Timely Response

2017-06-24

Seattle, WA

Opening an account

Checking or savings account: Checking account

Didn't receive terms that were advertised
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-06-24

FL

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Complaint: I signed up for a new checking account with Wells Fargo on X/XX/17 during a promo they were running. I am suppose to recieve a bonus of XXXX dollars after I made XXXX debit card transactions and online statements. I met all the requirements and emailed customer service on X/XX/17 to inquire about my bonus. I was told that I would have to fill out a XXXX form and mail it back when received, I recieved the form on X/XX/17 filled it out and mailed it back. I emailed customer serivce on X/X/17 to inquire about the bonus and told it was under investigation and I would recieve a respnse within 14 business days. I emailed again on X/XX/17 and recieved the same exact message about 14 business days and it was under investigation.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-06-24

Managing an account

Checking or savings account: Savings account

Banking errors
Complaint: Dear Sir or Madam : I wish to file a complaint against Wells Fargo Bank for taking my SSI XXXX payment funds from me. I urgently need this money in order to buy food for the rest of this month. On XXXX XXXX, 2017 I sent this fax to the Levy Processing/Legal Orders Department regarding taking part of my SSI payment funds from my Savings Account and my Prepaid Card as fees for processing a legal order. This is illegal. SSI payments can not be garnished or levied. Wells Fargo also now claims that my Prepaid Card is overdrawn by {$77.00}. I can not understand how a bank can draft a Prepaid Card and create an overdraft in order to pay fees to another department at that bank. This is a very unethical way to manage a Prepaid Card for a customer. Furthermore, the State of California Franchise Tax Board has withdrawn the witholding order because the levy is due to an erroneous personal income tax assessment. The State of California Franchise Tax Board faxed a Withdrawl of a Witholding Order to Wells Fargo Bank on XXXX XXXX, 2017. As of today, XXXX XXXX, 2017 the Legal Orders Department at Wells Fargo Bank has not responded to my request. I attempted to contact Wells Fargo through the online customer service messaging system through my online banking account. I was directed to the Legal Orders Department. Thank you for your assistance. Best, XXXX XXXX Transmission Date : XXXX XXXX, 2107 To : Wells Fargo Bank Levy Processing Fax Number : XXXX Telephone Number : XXXX From : XXXX XXXX XXXX Fax Number : XXXX Telephone Number : XXXX Dear Sir or Madam : I am writing to report and error made by your department and request correction of this error by depositing all of the funds drafted from two of my deposit accounts held at your bank back into these accounts without delay or hindrance. I am XXXX and need my SSI XXXX payments to purchase food for the rest of this month. At the present time, the only money being deposited into Wells Fargo Bank is SSI payments. By law, SSI payments can not be garnished or levied. It appears that your researchers failed to take note of the fact that the funds in the current accounts that were drafted in response to a levy request are SSI payment funds transferred from the checking account into which my monthly SSI payments are deposited into the two accounts that were drafted. Wells Fargo Bank is aware that SSI payments can not be garnished or levied and has rejected previous levies of my Checking Account, Number XXXX on this basis and has sent me letters by U.S. Mail advising me of rejection of levy request. A total of {$120.00} has been drafted from two of my accounts by Wells Fargo Bank in response to a levy request. I wish to note for the record that I find it difficult to understand how an account that is in fact a prepaid debit card can be drafted by your department in a manner that leaves me, your customer, with an apparent overdraft of XXXX on that prepaid card. On XXXX XXXX, 2017, Wells Fargo Bank drafted my Wells Fargo EasyPay Card, Account Number XXXX for {$98.00}. This is referenced in my online banking account summary as " LEGAL ORDER FEE DEBIT CASE # XXXX '' Additionally, on XXXX XXXX, 2017, Wells Fargo Bank drafted my Wells Fargo Way2Save Savings, Account Number XXXX for the amount of {$26.00}. This is also referenced in my online banking account summary as " LEGAL ORDER FEE DEBIT CASE # XXXX '' Once again, my SSI payments can not be garnished or levied. Please correct this error without delay or hindrance and deposit the funds drafted from my accounts back into the accounts on the next business day. Please contact me by return facsimile transmission regarding this matter. My personal fax number is XXXX. If you are precluded from sending me a fax because my fax number is not already on file with Wells Fargo Bank, you may email me at XXXXXXXXXXXX I am attaching PDF format print outs of the relevant portions of my online banking accounts summaries for your perusal. Thank you for your prompt time and assistance with this matter. Sincerely, XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief

Timely Response

2017-06-24

Orland Park, IL

Opening an account

Checking or savings account: Checking account

Didn't receive terms that were advertised
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-06-24

Cooper City, FL

Problem with a purchase shown on your statement

Credit card or prepaid card: Store credit card

Card was charged for something you did not purchase with the card
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-06-24

Aliso Viejo, CA

Opening an account

Checking or savings account: Checking account

Didn't receive terms that were advertised
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief

Timely Response

2017-06-24

Knightsville, SC

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Information belongs to someone else
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief

Timely Response

2017-06-24

South Point, OH

Opening an account

Checking or savings account: Checking account

Didn't receive terms that were advertised
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response