WELLS FARGO COMPANY
Consumer Complaints
There are over 75348 complaints on file for WELLS FARGO COMPANY. Dated between 2019-12-13 and 2011-12-01.
Complaints Page 56
2019-09-19
Beloit, WI
Struggling to pay your loan
Vehicle loan or lease: Loan
Denied request to lower payments
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-09-19
Key Biscayne, FL
Applying for a mortgage or refinancing an existing mortgage
Mortgage: VA mortgage
Complaint: Wells Fargo mortgage department should be fined for defrauding consumers. They are trying to swindle me. They are violating so many federal codes in regards to my current mortgage with Wells Fargo.
They need to be thoroughly investigated by your investigative team because Im sure they have swindled many borrowers.
XXXX XXXX from the loan modification department for Wells Fargo mortgage is violating federal law.
XXXX XXXX from the executive department for Wells Fargo mortgage is violating federal law. It took XXXX XXXX 30 days just to work and respond to my case and it was crucial that she worked on my case in a short time in a speedy reasonable time because I was in the reentry department for foreclosure with Wells Fargo.
XXXX XXXX from the executive department for Wells Fargo mortgage is violating federal law.
Especially XXXX XXXX, she never returned my call or clarified anything to me and it was crucial for her to return my call because I was in the removal process for foreclosure. She gave me a lot of false information and misrepresented a lot of communications with the underwriting team.
Ive been asking them for 3 weeks to give me a one page letter that my account is current and Im not past due and that my next payment is not due until XX/XX/2019. Ive asked them several times for this letter and they have refused this letter. Thats all the letter needs to say. Wells Fargo is violating my rights as a consumer and should be fined heavenly for this violation.
Therefore, I am requesting a thorough investigation into Wells Fargos Loan Modification Department, their underwriting department and their Executive office for violating Federal Law and not giving me, the consumer, a letter stating that Im current on my mortgage that I have repeatedly requested.
Plus, I asked XXXX XXXX in the Executive Department several times for a separate letter by itself stating that my account is current and she refused that.
All the people Ive mentioned above and Wells Fargo should be ashamed for treating me this way and this horribly. They show a lack of respect and they have no conscious regard for a human being. Im a United States Veteran. I served my country as a military service member to protect the civil liberties that they enjoy and this is the thanks I get, for Wells Fargo Bank to swindle me and defraud me and cant even give me a letter of my current mortgage status. Please tell the CEO OF WELLS FARGO BANK of whats going on because they will not let me talk to the CEO and I asked Wells Fargo several times to let me talk to their CEO.
One more thing Wells Fargo is lying on my credit report because I was in forbearance for the months of XXXX, XXXX, XX/XX/2019, and paid a lesser monthly mortgage payments for those months. Please see attached Wells Fargos lie on my credit report. But Wells Fargo fraudulently deleted the forbearance statement on my credit report and the payments that I made for those 3 months because they wanted to show financial institutions false information that I was late for 6 months and that was not true, so I couldnt get approved anywhere for credit because of Wells Fargo fraudulently credit reporting. Wells Fargo wanted to ruin my life and they took things personal because I complained to the Managers on several occasions.
Thank you. Could someone please call me from your XXXXonsumer Protection office XXXX. Thks.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-09-19
Fresno, CA
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-09-19
Pgh, PA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2019-09-18
Sugar Land, TX
Problem with a lender or other company charging your account
Checking or savings account: Savings account
Money was taken from your account on the wrong day or for the wrong amount
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-09-18
NJ
Fraud or scam
Money transfer, virtual currency, or money service: Money order
Complaint: Complaint Against : Wells Fargo XXXX XXXX Issue : Fraudulent Refund Check for Expired XXXX XXXX Money Order I mailed an expired {$500.00} XXXX XXXX Money Order to XXXX XXXX with the XXXX XXXX refund form.
I received a {$470.00} Wells Fargo check as a refund for an expired {$500.00} XXXX XXXX money order.
I deposited the check into my Wells Fargo checking account on XX/XX/2019 and it was returned, unpaid, on XX/XX/2019.
I am requesting a 100 % refund of the {$500.00} paid with a Bank/Cashier 's check.
There has been no reply from either XXXX XXXX or Wells Fargo.
It appears that both XXXX XXXX and Wells Fargo are in a conspiracy to not pay refunds for expired money orders.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-09-18
Cumming, GA
Managing an account
Checking or savings account: Other banking product or service
Funds not handled or disbursed as instructed
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2019-09-18
San Mateo, CA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Complaint: My HOA foreclosed on my condo for nonpayment of HOA fee 's This was a 3rd position lien with Wells Fargo having the 1st and 2nd. I stopped paying them because they refused to fix a leak which lead to XXXX XXXX XXXX and a 10 day stay in the hospital. But that is not important but what happened next is why I need your help.
My Condo sold at auction on XX/XX/XXXX.
Wells Fargo started reporting to the Credit Agencies Late payments After the sale of my condo. See Below. I have contacted Wells Fargo over 100 times and contacted every Government Agency and nobody will help me.
I have not owned the condo since XX/XX/XXXX. I can not live in it, I can not rent it, I can not sell it e I no longer OWN it so why is Wells Fargo letting a person I do not know to use MY loan and access it as their own? The auction winner had to get information regarding my loan because they paid the exact amount in XX/XX/XXXX to keep the property from foreclosing and never paid on it again.
The Auction Winner SOLD the Condo in XX/XX/XXXX and pay off the mortgage but the damage is already done. My credit went from XXXX to XXXX and I can't even rent a refrigerator box to put on the street.
I have asked Wells Fargo to please send me : The messages that they deleted from my Wells Fargo Secure login in their site. Requested 7 times because this shows ALL the emails I sent them to resolve this issue. I was told " The new owner has a right to protect their asset '' REALLY? So they own it but I still have to pay the mortgage.
I asked that they send my original contract last year. Still waiting I asked if I could give back the Condo that I had over {$100000.00} in equity in. They said NO I asked if they could foreclose on the Condo to stop the hemorrhage of my good credit. They said NO I have sent XXXX XXXX of Wells Fargo over 100 emails and she still will not answer this one question.
Why did you start reporting late payments after my Condo was sold auction on XX/XX/XXXX, and allow a third person to access and abuse my loan with Wells Fargo?
I started complaining when XXXX XXXX notified me that I missed a payment in XX/XX/XXXX. I believe the auction winner was supposed to secure financing and pay off the 1st and 2nd liens within the 90 days after the purchase. That would explain why they did not report the late payments in XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX. They were waiting to be paid by the auction winner and when they were not Paid they came back on me and told me I still had to pay it.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-09-18
Mobile, AL
Closing an account
Checking or savings account: Checking account
Funds not received from closed account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-09-18
Kansas City, MO
Problem caused by your funds being low
Checking or savings account: Checking account
Overdrafts and overdraft fees
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-09-18
Eureka, CA
Opening an account
Checking or savings account: Checking account
Unable to open an account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-09-18
Foothill Ranch, CA
Managing an account
Checking or savings account: Savings account
Fee problem
Complaint: My Wells Fargo savings account and checking account were setup to automatically transfer funds from my savings account into my checking account in the case of an overdraft of my checking account in order to prevent overdraft fees.
( overdraft fee {$35.00} ) The bank changed my savings account to an everyday checking account which could not transfer funds to prevent overdraft charges.
Because of this change from savings to checking ( without my consent ), I was charged over {$400.00} in overdraft fees on my original checking account. ( now having two checking accounts ).
I contacted the bank via phone call to ask the bank about the issue and they claimed their actions were to prevent withdrawal fees from my savings account.
( Withdrawal fee {$15.00} ) The change to how my accounts were set up ended up costing a total of {$450.00}.
The bank claimed to have no record of the overdraft fees on my account although they are shown in my monthly statements.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-09-18
Liberty, MO
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-09-18
Broad Channel, NY
Problem when making payments
Payday loan, title loan, or personal loan: Installment loan
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2019-09-18
Stkn, CA
Closing on a mortgage
Mortgage: FHA mortgage
Complaint: Mortgage Refund for fraud on funds received and not applied
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-09-18
Lakewood, TN
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-09-18
Key Biscayne, FL
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: Case reference : XXXX Wells Fargo Bank which I has been a customer since 2017 lied to me over the phone telling me every time I called a different story First they told me they need to verify a transaction sent to me by XXXX XXXX on XX/XX/XXXX for XXXX $ they needed documentation when I called again they told me they needed a notarized document signed by XXXX on the third call they told me they needed a Bank Letterhead from the sending bank. Finally I was able to sent the contract made before the sell was conducted they told me arbitrarily that it wasn't enough evidence.
Also they told me that the only account that was gon na be closed was the affected one and them they are closing my whole relationship So I putting on this complain because every time I call a different story it's being told to me PRIVATE XXXX video of XXXX XXXX declaration XXXX : XXXXXXXX XXXX Also this was a private transaction that I made for me I needed to sell some BTC I own and I do it privately sometimes with all the due compliance and verification needed for a transaction this size.
Who are you guys to decide what documentation is valid or no?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-09-18
Palm Beach, FL
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: Untimely response
2019-09-18
Saint Cloud, FL
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Their investigation did not fix an error on your report
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2019-09-18
Grey Forest, TX
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Their investigation did not fix an error on your report
Complaint: I have a loan with WFDS. I have always made my payments on time. For some reason, I realized that there were late payments on my credit report. As you can see, I have always had a stellar payment record with this company. I tried contacting XXXX, XXXX and XXXX with no successful resolution. There was definitely an error on their part. I was never late.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-09-18
Santa Ysabel, CA
Managing an account
Checking or savings account: Checking account
Fee problem
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2019-09-18
Battle Ground, IN
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2019-09-18
VA
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Report provided to employer without your written authorization
Complaint: - - XXXX XXXX XXXX XXXX XXXX _____ XXXX XXXX VA XXXX XXXX _____FORMAL Complaint to stop retaliation and discrimination - -XX/XX/2019 - To whom this Complaint Concerns And/or Against : The attached files contain information that XXXX sent to my person and received today XX/XX/2019. That information shows that it is related to my personal credit file within XXXX and under file number XXXX ( the files indicates that this XXXX report number is pulled on XX/XX/2019 ) - - - Upon reviewing that information I have discovered serious and dangerous violations by both Wells Fargo Bank N.A and XXXX. Therefore I am disputing and rejecting the abuse of those two companies against my information to cause me irreparable damages and losses and they did.
___ From that information shown in the files attached, many XXXX deletion occurred and against my information and without any business need neither both companies obtained consent to pull my and/or manipulate my credit files that XXXX administers inappropriately in retaliation against me .- - XXXX deleted unauthorized access to my information my Wells Fargo Bank N.A as my XXXX spying against me to cause me irreparable damages and losses.- It is against FCRA to provide my personal information about ( or give access to ) my private credit report and to my employer Wells Fargo Bank N.A and by XXXX and without my written authorization.- - XXXX must Comply to Law and it is commanded by law now to preserve all evidences of every information related to my person and in any form it has it or restore it and at any time. Permanent Destruction of the evidence will cost you severe legal consequences and it will be another proof of your crimes against me.
Your responses to this complaint will be used against you in a court of law. Between us the public opinion and courts.
_____.
- - - - - Wells Fargo Bank N.A and XXXX the credit bureau must be sanctioned by authorities for 100s of millions of dollars for their crimes, violations and conspiracy against my person and/or consumers in general - - - It is very likely that very soon I will formerly present all my evidences to the authorities with jurisdictions over each of those two companies- -also, if presented, I would formerly and legally accuse them for their violations against my rights asserted under many laws such as but not limited to the CFPA of 2010 as amended, FCRA, Privacy Act, Freedom Of Information Act,, and other applicable state and federal regulations or laws.- - - each of Wells Fargo Bank N.A Violations and each of XXXX violations against my person were committed and proven by clear convincing evidences that each of the violators intended to coerce me for complaining and filing with the CFPB complaints against the violators .______ - - it seems that since no sanctions posed yet on them, The violators are not willing to stop their retaliation and discrimination against me- - - - All stated herein is to my current states belief, knowledge and understanding and it is all subject to any change or correction of any kind and at any time and by my person or legal counsel and without any notice and without waiving my rights .- - - Thank you, - - The complainanttoday XX/XX/2019.- -
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-09-18
VA
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Report provided to employer without your written authorization
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-09-17
NJ
Opening an account
Checking or savings account: Checking account
Didn't receive terms that were advertised
Complaint: As of XX/XX/XXXX, I have not received the {$400.00} bonus for opening a checking account on XX/XX/XXXX even though the below requirements have been met.
Within 150 days of account opening, set up and receive at least three consecutive monthly direct deposits of {$3000.00} each month.
The below non eligible items do not apply in my case : You are not eligible for this offer if : You are a current owner of a Wells Fargo consumer checking account You are a Wells Fargo team member You have received a bonus for opening a Wells Fargo consumer checking account within the past 12 months
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation