WELLS FARGO COMPANY
Consumer Complaints
There are over 75348 complaints on file for WELLS FARGO COMPANY. Dated between 2019-12-13 and 2011-12-01.
Complaints Page 46
2019-10-02
W Des Moines, IA
Getting a line of credit
Payday loan, title loan, or personal loan: Personal line of credit
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-02
Ahualoa, HI
Opening an account
Checking or savings account: Checking account
Account opened as a result of fraud
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-02
Box Canyon, CA
Closing on a mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-02
Russell, IA
Problem with a lender or other company charging your account
Checking or savings account: Checking account
Transaction was not authorized
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-02
Augusta, GA
Opening an account
Checking or savings account: Checking account
Confusing or missing disclosures
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-02
Norcross, GA
Incorrect information on your report
Checking or savings account: Other banking product or service
Account information incorrect
Complaint: Auto loan AUTO INSURANCE PREMIUM REIMBURSEMENT HAS RUINED MY PERSONAL AND BUSINESS CREDIT SCORES or reasonable working capital financing. The auto insurance coverage period in question is XX/XX/XXXX to XX/XX/XXXX ( same time frame as the account fraud ) and I did not get my refund until XXXX... which is almost 3 years later to finally get my initial check. Here is the series of events that ruined my credit : a. I sent Well Fargo proof of insurance in XX/XX/XXXX and I did not get my check until the first week of XX/XX/XXXX why would it take another 2 3 month on top of initially waiting almost 3 years b. So, I made the deposit and then c. a stop payment was placed on the check ( no explanation for why and no apology for one of many inconveniences ) and I was charged a {$30.00} stop payment fee. The check amount was for {$1500.00}. So a total of {$1600.00} was debited from my account.
d. So then I told XXXX XXXX from Wells Fargo Dealer Services, I received the replacement check on XX/XX/XXXX and made the deposit today which means I won't be able to make the payment until the check clears on Friday XX/XX/XXXX or Monday XX/XX/XXXX ; e. So, of course, my credit score has been impacted by this going back to XXXX which is my point about collateral damage resulting in lower credit scores leading to predatory loans and is another part of why my business is suffering. This money was going to be used to catch up on my mortgage that I am already 2 months behind on and I will incur additional late payment fees.
f. Of course, my reaction was disbelief as to why would a stop payment be placed on a check that I clearly provided to you a copy of proof of insurance certificate from my insurance company.
So now my credit score has been damaged and I was denied a mortgage modification and was given a forbearance plan instead - due to everything that Wells Fargo has put me through with the account fraud and resulting collateral damages and especially the collateral damages from 8 + month long secret biased one sided investigation. So my credit score needs to be repaired.
I have attached a copy of the XXXX XXXX mortgage fo
Company Response: Untimely response
2019-10-02
Norcross, GA
Problem with a lender or other company charging your account
Checking or savings account: Other banking product or service
Money was taken from your account on the wrong day or for the wrong amount
Complaint: Today I spoke with the CFPB and I told them you are not answering all of the questions and that is why I have to repeat them - and they suggested I break up the questions/complaints into separate complaints.
A couple of background points I would like to establish...
1 ) XXXX has been assigned as my dedicated customer service contact person, 2 ) I have an SBA loan and Wells Fargo is the Preferred Lender, 3 ) Wells Fargo has all of the Collateral on lockdown which prevents the business from moving forward because not only do they not want to provide working capital Wells Fargo is also preventing other lenders from providing working capital 4 ) This complaint really covers at least a 3 + year period going back to XXXX and prior when the fraud was first announced. But my business was impacted starting from XX/XX/XXXX, the date I closed on the purchase of the business because fraud goes back prior to XXXX.
5 ) The investigation took 8 + months to derive at a decision that benefits only Wells Fargo as supported by the fact that the investigation was conducted in secret without any participation, active or inactive, by me or anyone that I authorized to speak to Wells Fargo including my customers, employees, vendors, lenders, and investors. During the 8 + month-long investigation, the entire process was biased and one-sided. Wells Fargo did not ask me for any additional information. And by making the investigation biased and one-sided I was left alone to figure out how to put the business back on track and I did exactly that with the resolutions/solutions I brought to the table consisting of lenders/investors and some of them are still there supporting me but they need to talk to Wells Fargo, 6 ) In Wells Fargo 's Resolution letter, there was no mention of any of the solutions I brought to the table. This is totally disrespectful and made me feel like a criminal.
7 ) In Wells Fargo 's Resolution letter, there was no mention of the collateral damage stemming from the fraud.
8 ) The 8 + month-long investigation caused much more significant collateral damage in terms of lost sales, lost wages, damages to my reputation, damages to both my business and personal credit reports, my home may go into foreclosure, etc. but too many to list here.
Fiduciary Responsibilities - As an SBA lender and having me as a customer ( of both Wells Fargo and the SBA ), Wells Fargo should operate in observance of reasonable commercial standards of fair dealings and to not do so results in failure to act in good faith ; this failure was demonstrated by... a ) by not responding ( over the 8+ months investigation ) by any measure ( email, phone call, mail, express mail, visit, drive-by, etc. ) to my mission-critical business issues that I proactively made Wells Fargo aware of by email and phone calls, Wells Fargo has exercised undue control over my business for 8 + months, b ) creation of excuses and/or playing down the impact of collateral damages stemming from the fraud to avoid extensions of credit or advances of funds/working capital, and c ) not providing reasonable notice to cure defaults or in my case I took it upon myself to provide Wells Fargo with reasonable notice that lenders and investors were willing to work with me to provide working capital so that I could put the business back on track to generate cash flow to cure my default ( stemming from the account fraud that resulted in collateral damages ). And not one reply or response to my proactive emails of relevant mission-critical business issues in 8 + months during the secret biased one-sided 8 + month-long investigation. I was hung out to dry and so far I have no reason why I was treated this way. Wells Fargo failed to act in good faith and has not satisfied its fiduciary responsibilities to me and/or the SBA. And Wells Fargo can not say I did not try to reach them by phone, by email and I even offered to fly to XXXX XXXX to personally meet with their CEO and I made the invitation by certified mail and no response or reply from anyone.
So I was totally ignored on mission-critical relevant business decision and not knowing the outcome of the investigation, I was left to make decisions to move the business forward while not knowing what Wells Fargo was thinking about the business, planning to do with the business and/or what actions they had already implemented without my knowledge. For 8 + long months this is how I was treated by Wells Fargo and the stress level was unbelievable because my entire life was on the line including my life savings. So I made decisions to move the business forward and in so doing, I made commitments to many of my customers and one of my customers, XXXX XXXX ( employs handicap workers ), shipped me fabric to begin production ; I sent multiple emails and left voice messages on her mobile phone and office phone letting her know that this is a big commitment and I am proceeding with it unless I hear otherwise. Meanwhile I looked for working capital to finance the production to pay for labor for this customer and many other customers and I was successful in not only getting lenders to work with me but also investors who visited the production facility and saw that we had a real business with hard assets ; both lenders and investors expressed that the only way they can help me with working capital is if Wells Fargo would subordinate their position on enough of the collateral to support the loan. Over the 8 month period, some of the deals I worked on go back to XXXX XXXX which means for 6 months of sending multiple emails and pleading with Wells Fargo to have a good-faith discussion with fair dealings with these lenders/investors so that I can get working capital to put employees back to work and no one single email reply or voice message from Wells Fargo.
Bottom line is that during the long 8 + month investigation, Wells Fargo knew that bills continued to pile up especially tax bills and you knew I have almost no revenue and on that revenue we lost money, so nothing left over to pay bills. By delaying the secret biased one sided investigation for 8 + months you artificially extended my business while increasing the collateral damages during that time frame.
Company Response: Untimely response
2019-10-02
Oxford, GA
Incorrect information on your report
Checking or savings account: Other banking product or service
Information is missing that should be on the report
Company Response: Untimely response
2019-10-02
Hamden, CT
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-02
Meriden, CT
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-02
Pennsburg, PA
Closing an account
Checking or savings account: Savings account
Company closed your account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-02
New Rochelle, NY
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-02
Laurel, NY
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: Re : Wells Fargo Bank Loan Number : XXXX Dear Sir or Madam : I am writing you this letter to request the departments intervention in this matter so as to avoid an injustice being inflicted upon us. The following is summary : As previously reported, we lost our business in XXXX after 13 years of successful management. It was our primary source of income.
At the time, we owned and operated a XXXX at XXXX XXXX XXXX, XXXX County, New York. We leased the space from XXXX XXXX. Unfortunately, the recession caused XXXX XXXX to seek protection under the bankruptcy code and our lease was thus automatically cancelled.
Soon thereafter, we relayed that information to Wells Fargo and inquired about the programs we qualified for. Initially, Wells Fargo rebuffed our requests, and insisted on full payment of the outstanding balance of the note.
Fortunately, our local representative, the Honorable, XXXX XXXX intervened on our behalf, and Wells Fargo approved us in one of their programs. However, the program ran for a very limited time period.
Wells Fargo then, offered us a loan modification that was unconscionable. We only had a few years remaining in the mortgage when we defaulted. The total amount outstanding prior to the default was {$130000.00} and the monthly principal and interest payment was {$710.00}.
However, Wells Fargo offered us a loan modification for the duration of 40 years. Yet, the monthly payments were more than twice the amount when we defaulted. In sum, the loan modification offer was illusory, and they were well aware of it. It was intended solely to frustrate, annoy and harass us.
Inasmuch, we could not afford to make the payments, we rejected the offer. Similarly, Wells Fargo denied our repeated requests for a more reasonable monthly payment.
Consequently, they commenced foreclosure proceedings against us and the matter is currently pending in the Supreme Court of the State of New York , County of XXXX under Index Number XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, initially represented Wells Fargo Bank XXXX That law firm has since closed. They were recently indicted and plead guilty to Fraud and overbilling XXXX XXXX.
Upon receipt of the suit papers, we attempted to negotiate a loan modification with Wells Fargo through their attorneys, XXXX, XXXX XXXX XXXX, XXXX, to no avail. The bank used every deceptive tactics not to process the loan modification including repeated requests for the same documents.
XXXX XXXX XXXX XXXX, XXXX, resumed the prosecution of the foreclosure action on behalf of Wells Fargo.
Wells Fargo somehow managed to use the demise of XXXX, XXXX XXXX XXXX, XXXX as a delaying tactic. They mislead the court and informed that we neglected to provide XXXX XXXX XXXX the necessary documents for them to evaluate a loan modification application on my behalf.
Yet, we provided the necessary information to XXXX XXXX XXXX XXXX, XXXX, their new attorney.
Soon thereafter, we sought help from the Department of Financial Services. Consequently, Wells Fargo reluctantly agreed to negotiate with us.
We applied for yet another loan modification and inquired about a possible global settlement. We offered to settle the entire outstanding balance for the total sum {$100000.00}. The claim specialist at Wells Fargo confirmed that they would settle the matter for the amount stated. They requested proof of income prior to confirming the settlement, which we provided.
Notwithstanding the above, the attorneys for Wells Fargo did not stay the matter pending settlement or the approval of the loan modification. They continued to prosecute the foreclosure and scheduled the auction and sale for XX/XX/XXXX.
Accordingly, we retained counsel and they filed an order to show cause to stay the matter. But for the order to show cause, Wells Fargo would have auctioned our home to the highest bidder.
There after, my attorneys appeared before the Court at the XXXX County Supreme Court building for oral argument of the order to show cause. At that time, the court directed the attorneys for Wells Fargo to process the loan modification and the settlement offer with the upmost expediency. The matter was then adjourned.
By letter dated XX/XX/XXXX, Wells Fargo extended a possible loan modification to us. The monthly payment on the proposed offer was {$3100.00}. At that time, we consented to the modification but requested to hold execution in abeyance pending a decision on the global settlement. We were hoping to resolve this matter once and for all with Wells Fargo. Further, they informed me that they would approve the settlement once we provided proof of funds, which we did.
Similarly, we requested Wells Fargo to provide us the breakdown of the monthly payment on the loan modification. For example, we wanted to know the interest rate on the modification. They simply refused to provide that information.
In any event, we secured insurance for the house, in anticipation of proceeding with the loan modification should the settlement be rejected.
However, Wells Fargo deceived our attorney, the court, and us. By letter dated XX/XX/XXXX, Wells Fargo reneged on the global settlement. XXXX XXXX, A Home Preservation Specialist from Wells Fargo informed that they could not approve the settlement because of limitations in our servicing agreement. Mr. XXXX lied.
A review of the foreclosure documents and the assignment confirmed that the mortgage was assigned to Wells Fargo. Further, they informed the court that they are the current holder of the note.
In short, they never intended to approve the settlement. It was simply a ruse because they thought us incapable of securing the proposed settlement amount.
We humbly request that the department penalizes them for such willful fraudulent behavior.
Conversely, once our attorney became aware that Wells Fargo reneged on the global settlement offer, they advised Wells Fargo to proceed with loan modification. However, the attorneys for Wells Fargo informed our attorney that Wells Fargo would not re-instated the offer for the loan modification.
According to him, Wells Fargo requires us to submit yet another application for a loan modification despite the fact that the prior offer was less than 45 days old. It is important to note that our financial situation has not changed.
The goal is to frustrate us for several months, while their attorney proceed with the sell of our home.
Losing my home will be devastating to me, my wife, my kids XXXX, XXXX, XXXX & my wifes XXXX year old mother who lives with us. Since the default, we have taken extraordinary steps to maintain the property. We contracted over {$120000.00} in solar panels & back up batteries. We replaced the roof for over {$17000.00}, and repaved the destroyed driveway & a host of other upgrades & maintenance. In addition, we operate our new business out of our home & pay our fair share of business & personal taxes. In sum, we respectfully request that the Department of Financial Services intervenes in this action to help us save the family home. We request that the Department compels Wells Fargo to accept the Settlement Offer or approve a loan modification at a reasonable rate.
Similarly, inasmuch Wells Fargo has been negotiating with us in bad faith while accruing interest on the loan to eat up our equity, we request a reduction in the interest accrued to date.
Lastly, we have had to to hire several attorneys to help us defend against the prosecution of the foreclosure action. We respectfully request that the department awards us attorneys fees as against Wells Fargo.
To date, we have submitted yet another application for a loan modification to Wells Fargo and await an answer from them.
We have been getting letters from Wells Fargo, stating that they are in the process of addressing this very letter sent XX/XX/XXXX. However, without any explanation, they have scheduled another Auction Foreclosure Sale for XX/XX/XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-02
AZ
Problem caused by your funds being low
Checking or savings account: Checking account
Overdrafts and overdraft fees
Complaint: I had been having unexpected expenses between XXXX and XX/XX/2019 due to an illness and medical bills.I had overdrafted about 6 times during that period. Since I receive a monthly pension automatic deposit of {$5800.00} on the XXXX of every month and an automatic deposit of {$940.00} on the XXXX and another {$940.00} on the XXXX of each month from a part time job I usually have enough funds to cover any overdrafts during an emergency or period of extra monthly expenses. So I was billed {$35.00} in overdraft fees for about 6 times during this period. That's about {$210.00} in overdraft fees which I expected to incur and which I could make up with the funds coming in the following month. Well 's Fargo has a policy of permitting up to 3 overdrafts transactions per day with a {$35.00} overdraft charge per each transaction. They also have a policy of not charging an overdraft fee if the transactions occur within 24 hours of an automatic deposit and a policy of approving the transaction if an automatic deposit is scheduled to be deposited within 24 hours. However on XX/XX/2019 a {$240.00} transaction for XXXX XXXX was declined at XXXX mst even though the next day was XX/XX/XXXX and an automatic deposit of {$5800.00} was scheduled within 24 hours, It is suspicious that when it was not advantageous for Wells Fargo to collect their {$35.00} overdraft fee they simply denied the transaction in direct violation of what they advertised their policy is. This is false advertising. When I called and complained they simply said it is at the discretion of a computer and not guaranteed. It appears that it is only guaranteed they will approve an overdraft transaction if they can charge a {$35.00} overdraft fee but if the overdraft transaction occurs with 24 hours of a direct deposit and they can not charge a {$35.00} overdraft fee they decline the transaction in direct violation of their advertised policy.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-02
Austin, TX
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-02
Island Trees, NY
Problem when making payments
Credit card or prepaid card: General-purpose credit card or charge card
Problem during payment process
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-01
MN
Other service problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: I had registered a complaint with Wells Fargo before ( XXXX ) regarding a closed credit card. In that case, I didnt receive information because Wells Fargo could not updated my contact details. At the closure of this case, Wells Fargo has stated they had updated my contact information to my current XXXX address and XXXX phone number. I have only an international number and no US cell phone number.
Saturday ( XXXX ) I tried to make an internal bank transfer from my account to a friends Wells Fargo account. The internal bank transfer is known as XXXX. I did this using Wells Fargos mobile app in a logged in environment. The payment was blocked and the mobile app prompted me to call customer support to identify myself.
I called the number and through Wells Fargos IVR, I provided my card number and gave my last 4 digits of my social security number. Once I was verified, I spoke with a representative that said I needed to receive an SMS for their internal 2-factor verification process in order to send my money to another Wells Fargo account.
I told them I havent received an SMS and it was because they had a U.S. phone number registered on my account. Ultimately they failed to update my contact information from the previous CFPB case and have sent the code to a random number that was not me. I escalated and the next individual also said they they would not be able to help me move my money without a verification. I asked him to escalate it again but he told me to call back in 2 hours. I told him I would contact CFPB instead and I gave him the email address and he verified that it was the same email address on file.
So through this process I was verified 4 times using 3 different sources ( email on file, card number and name on card & last 4 digital of SSN ). However, they said that I was not verified, but still discussed account details on my account. They allow refused to allow me to conduct an internal bank transfer with my money.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-01
Las Vegas, NV
Managing an account
Checking or savings account: Savings account
Fee problem
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2019-10-01
Shulerville, SC
Fraud or scam
Money transfer, virtual currency, or money service: Mobile or digital wallet
Complaint: On XX/XX/2019 I sent {$300.00} to a person named XXXX XXXX for some concert tickets. Shortly after sending the money I asked this person about the tickets and never got a response. I followed up multiple times and was unable to get a response. This person is scamming a lot of people ( I have been in contact with at least one other person who are in the same boat ) and they are using XXXX and other XXXX apps to accomplish this. I have contacted Wells Fargo on multiple occasions and they are unwilling to help. They will not refund the money or provide the receiving banking institution 's name. The scammer is using the name XXXX XXXX, phone XXXX, email XXXX Wells Fargo XXXX Transaction Date XX/XX/2019 From account XXXXXXXXXXXXX Amount {$300.00} Fee {$0.00} Confirmation code XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-01
Fort Lauderdale, FL
Closing your account
Credit card or prepaid card: General-purpose credit card or charge card
Company closed your account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-01
Adelaide, WA
Trouble using your card
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company won't increase or decrease your credit limit
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-01
Delafield, WI
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-01
Conway, AR
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-01
Allentown, PA
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2019-10-01
Chicago, IL
Managing an account
Checking or savings account: Checking account
Fee problem
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation