WELLS FARGO COMPANY

2015-04-09

GA

Loan servicing, payments, escrow account

Mortgage: FHA mortgage

Complaint: My loan has been under 78 % LTV and I have requested in writing twice for Wells Fargo to drop my PMI coverage as the Homeowners Protection Act of 1998 states. They refuse and state I have to have it for 5 years. I have been under 78 % for more than 3 years. They state I have to be under 78 % and seasoned 5 years.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-08

Hampton, GA

Loan modification,collection,foreclosure

Mortgage: FHA mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-08

Scottsdale, AZ

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-04-08

Kendall, FL

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-08

Boogertown, NC

Account opening, closing, or management

Bank account or service: Checking account

Company Response: Closed with monetary relief

Disputed: No Timely Response

2015-04-08

Miami, FL

Problems caused by my funds being low

Bank account or service: Checking account

Company Response: Closed with non-monetary relief

Disputed: No Timely Response

2015-04-08

Charlotte, NC

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-08

Oaklevel, VA

Customer service/Customer relations

Other financial service: Check cashing

Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-08

Jax, MS

Cont'd attempts collect debt not owed

Debt collection: I do not know

Debt resulted from identity theft
Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-08

Las Vegas, NV

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-08

Nyc, NY

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Complaint: This is not a duplicate rather a corrected version. I became delinquent in my monthly mortgage payment because I have been unemployment the past 5 years. Last year I had to put my house located at XXXX XXXX XXXX XXXX XXXX, NJ. XXXX on Short Sale. Thank God there was no buyer. I decided to ask W.F. if I could rent it and use it as my income in order to be able to do a modification. They accepted. Before putting my modification through they said your investor XXXX is offering you a mortgage payment of $ 3800/month or something in that range way more than the current rate that I got when I was employed. I said are you out of your mind? If I ca n't pay the current mortgage being {$1000.00} a month less than your offer how do you expect me to pay this? Why do you even offer such ridiculous plan. After that I filed the XXXX modification with the rental income of $ 2200/month. They denied it because based on what the agent at that time told me it did n't matter if I put the address where I get my mail or the address of the house in NJ. Therefore I used the mailing address. They denied because I should show that I live in the house that its address appears on the mortgage. Please ask them how could I live there if I have rented it out to somebody else? So again I demanded for another modification so that I use the NJ resident 's address instead. At this time they changed My agent to another agent named XXXX XXXX who called me once to introduced herself and after that I never heard from her again. I kept calling her and leaving her messages but no response. I finally had to ask to talk to her manager when I found out my modification case was closed by her w/out notifying or discussing it with me. I was furious. I said who is this XXXX XXXX why did she close my case. " Sorry '' is the only word I heard from them. They gave me another agent named XXXX XXXX, Tel : XXXX Ext. XXXX who was a carbon copy of XXXX XXXX. I filed another modification file which after 2 weeks or so she said they have offered me monthly mortgage payment of {$2800.00} which again is {$500.00} more than my current mortgage. I said are you out of your mind? To make it short I had to apply for another modification stating that I need a mortgage with 45 years term, interest rate of 2 % and monthly mortgage payment of no more than {$2000.00}. Couple of days after I faxed the modification forms to XXXX I realized I missed out couple of issues that I wanted their underwriter to know so I had to fax her couple of more pages to XXXX separately for their underwriter and called XXXX and asked her to give them to the underwriter. On XXXX page I stated to the underwriter to drop the nonsense additional charges such as Attorney fees ( what Attorney Fee?? ) and late fees. The whole problem is I fell behind because I had no job and not because I had an income and did not want to pay. I also stated that I would like the Escrow account charges to be included in the $ 2000/monthly mortgage that I had proposed. After two weeks I knew she is up to something that she had n't called. I called her on XXXX XXXX and asked her if she had given the underwriter my last XXXX additional pages. She said NO. I said why not? She had nothing to say. Then she said I put them in your file. So she had not done a thing. She said that I was assigned to a different agent named XXXX XXXX, Tel.XX/XX/XXXX. I have no idea why they change so many agents on me. I decided to modify the Lease amount from $ 2200/month to $ 2000/month since my sister advised me repeatedly that she could only pay $ 2000/month toward the mortgage. So I faxed XXXX a new Lease agreement that shows Monthly Rental of $ 2000.I advised her on this change.Instead of giving me the outcome in 30 days each time they had a response in 48hurs.Their decision is predetermined.I need help in getting an affordable mortgage.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-04-08

San Antonio, TX

Using a debit or ATM card

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-08

Macon, GA

Problems caused by my funds being low

Bank account or service: Checking account

Company Response: Closed with monetary relief

Disputed: No Timely Response

2015-04-08

Las Vegas, NV

Managing the loan or lease

Consumer Loan: Vehicle loan

Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-08

Baton Rouge, LA

Managing the loan or lease

Consumer Loan: Vehicle loan

Complaint: Received an auto loan through Wells Fargo Financial for a XXXX Chevrolet Impala. Loan was paid on time up until and accident I had in XXXX XXXX that cause me to XXXX. I was out of work for XXXX months which caused my payments to get behind. I did my best trying to manage the payments but maintain a poor history afterwards. even though payments were late, I managed to pay out the loan in full in XXXX and XXXX years later it still shows negative on my credit report.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-08

Grimsley, TN

Deposits and withdrawals

Bank account or service: (CD) Certificate of deposit

Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-08

Santa Ysabel, CA

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: I applied for request for payment assistance from Wells Fargo Home Mortgage and was denied due to a processor, XXXX ( XXXX ), refusal to enter our financial information into the system so that it could be reviewed by an underwriter. XXXX stated that a colleague had reviewed the information and determined that we would not be eligible for any type of repayment assistance or any assistance at all to keep our home. I asked him on several occasions to please put our information into the system, and he refused. XXXX also stated that Wells Fargo would not be sending me any written correspondence stating that we were denied for any type of assistance.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-08

Rockaway Beach, NY

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Complaint: Since my debt is high as started a modification. This started in XXXX XXXX and still on going. I sent them enough information to make a decision on my behalf but still going on. They have sent me a least XXXX pieces of paper telling me they have a debt to collect, this is too stressful for me at my age. This debt was started in XXXX, in the amount of {$330.00} at a interest of 6.875 %. Now debt is {$260.00} at a interest rate of 4.875 %. This is serviced by the ASC Corp, XXXX XXXX, IA, parent bank XXXX The ASC Co. who services this account and without my knowledge open an escrow account without my permission and paid my Real Estate taxes and my fire insurance. I have always paid these bills on my own so could keep a check on them. Now they added the money they paid out for my taxes and insurance, added to my XXXX XXXX bill, so my payment I have to meet each month is over {$2000.00}. Where my taxes and insurance were n't monthly and since I retired, I am on a fixed income, monthly. XXXX could borrow from the central bank a 0 % interest. Also want of add that a member of ASC service co called about a payment stated that, if I missed XXXX payments, they could start to forclose on my home.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-08

San Francisco, CA

APR or interest rate

Credit card:

Complaint: Bank increased my interest rate far beyond my ability to pay despite a spotless credit history. Though I do not know the legal definitions of USURY and I must assume that the bank is operating within the confines of the law, the spirit of the law has been clearly broken since the practice is purely predatory and without provocation.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-08

Washington, DC

Managing the loan or lease

Consumer Loan: Vehicle loan

Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-07

Las Vegas, NV

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-07

Bay Point, CA

Deposits and withdrawals

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-07

Peoria, AZ

Problems when you are unable to pay

Consumer Loan: Vehicle lease

Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-07

Gilman, IA

Dealing with my lender or servicer

Student loan: Non-federal student loan

Trouble with how payments are handled
Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-07

Jamaica, NY

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: Yes Timely Response