WELLS FARGO COMPANY

2015-04-07

Karlstad, MN

Identity theft / Fraud / Embezzlement

Credit card:

Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-07

Vero Beach, FL

Deposits and withdrawals

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-07

Portland, OR

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-07

Moore, OK

Managing the line of credit

Consumer Loan: Personal line of credit

Company Response: Closed with non-monetary relief

Disputed: No Timely Response

2015-04-07

Cont'd attempts collect debt not owed

Debt collection: Auto

Debt is not mine
Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-04-07

Saint Paul, MN

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-07

Niverville, NY

Application, originator, mortgage broker

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-07

Joliet, IL

Other

Credit card:

Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-07

Problems caused by my funds being low

Bank account or service: Checking account

Company Response: Closed with non-monetary relief

Disputed: No Timely Response

2015-04-07

Mission Rafael, CA

Account opening, closing, or management

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-04-07

Syringa, VA

Account opening, closing, or management

Bank account or service: Other bank product/service

Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-04-07

Account opening, closing, or management

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-04-07

Downingtown, PA

Problems when you are unable to pay

Consumer Loan: Installment loan

Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-04-07

Bowie, MD

Late fee

Credit card:

Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-07

Ft Lauderdale, FL

Credit decision / Underwriting

Mortgage: Home equity loan or line of credit

Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-07

Cols, GA

Account opening, closing, or management

Bank account or service: Other bank product/service

Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-07

Pardeesville, PA

Account opening, closing, or management

Bank account or service: Savings account

Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-07

Ocklawaha, FL

Account opening, closing, or management

Bank account or service: Checking account

Complaint: Wells Fargo called me on XXXX/XXXX/2015 and told me that someone tried to call in the main call center to get some information about my account, but that they were unsuccessful because they were unable to answer the correct security questions. I was called by the fraud department and told I needed to go into my local branch and close all of my accounts and open up new accounts. I expressed concerns to the lady calling me from the fraud department. XXXX, I had checks written out of my current account and I did n't want them to bounce. She told me that any checks written from that account would go through and automatically transfer to my new account. My next concern was that my local XXXX XXXX XXXX branch has a history of incompetence. My local branch has a way of constantly making mistakes on my account. The Wells Fargo representative form the fraud department reassured me that everything would be okay and that I was to tell the local branch handling my transactions that day to call her directly before proceeding. I went to the branch XXXX I hung up with the fraud department and proceeded to do as I was instructed. The lady handling my accounts that day was XXXX XXXX, who I am told is no longer employed there. I told XXXX XXXX that I was instructed to tell her to call the fraud department before proceeding with opening up any new accounts. XXXX XXXX responded that she could see the notes on my file and there was no need to call. I expressed my concerns to XXXX XXXX that I had written checks on my current account and I did n't want them to bounce. XXXX XXXX stated that any checks written from that account would automatically be transferred to my new account for 90 days and that I had nothing to worry about. She also stated that my old account and savings were being closed and that I now have a new checking and savings account opened. Last week, XXXX/XXXX/2015, I was notified by various debtors that all of the checks I wrote off of my old account bounced. I have been charged late fees and suffered much embarrassment. Now the bank is charging me insufficient fund charges. When I look on-line at my accounts the old ones are still there in addition to the new ones. I spoke to XXXX a customer service member at Wells Fargo on XXXX/XXXX/2015, at XXXX. XXXX states that he sees the error. The banker XXXX XXXX did not do what she was told to do. XXXX was to call the branch and speak to the manager, XXXX XXXX at XXXX. XXXX called me back on XXXX/XXXX/2015 and states that XXXX XXXX will not return his phone call. XXXX states that he has his boss also sending emails and that he will let me know the results. I called XXXX back on XXXX/XXXX/2015 to check the status. I receive XXXX 's answering machine. I left a message to have him call me back, he never called back. I called the local branch and asked to speak with XXXX XXXX, I am told by XXXX, an employee of the branch that XXXX XXXX is on vacation until Monday. I left XXXX a message to have him call me on Monday. Today is Monday, no call form XXXX XXXX all day. I called the branch today at XXXX and I am told XXXX XXXX is not in. I called the Wells Fargo customer service line. I am transferred from person, to person having to explain my story over and over. I 'm finally passed to the fraud department and spoke to XXXX. XXXX is unable to help me, but is able to give me back the {$35.00} insufficient funds fee, which I feel was stolen from me anyways. She directs me to the executive line to see if I can further resolve my issues. I call and spoke to XXXX XXXX, XXXX states that he will reach out to XXXX XXXX, district manager, to see if she can help. My confidence level for the follow through is ZERO. At this point I am truly embarrassed to be a member of Wells Fargo and I am disgusted that I am being treated this way. If I ran a business like this
Company Response: Closed with monetary relief

Disputed: Yes Timely Response

2015-04-07

Indianapolis, IN

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-07

Rosenhayn, NJ

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-07

Philadelphia, PA

Account opening, closing, or management

Bank account or service: Checking account

Company Response: Closed with monetary relief

Disputed: No Timely Response

2015-04-07

Itasca, IL

Loan servicing, payments, escrow account

Mortgage: VA mortgage

Complaint: WF mismanaged my money and my mortgage but now want me to make up the difference and to charge me an extra {$300.00} a month. My monthly payment was {$1000.00}, now it 's {$1300.00}. They also said that amount is due beginning XXXX XXXX, but have actually taken out the higher payments XXXX so far from my checking account, which I did not authorize them to do. In less than XXXX months they have made insurance payments to cancelled services, lost paperwork and now want me to make up the shortage, despite that I have no idea how my account could be over {$1800.00} short when I arranged my XXXX payments to cover a XXXX dollars extra than what it originally was. They sent a document that also somehow is raising my mortgage payment, even without that shortage, bto {$1100.00}. How do they get to do this? I agreed to XXXX mortgage amount, that I could afford, not XXXX that seems to be at their mercy and can be arbitrarily changed at their will even when it 's their mismanangement and XXXX customer service. I would like an investigation. I can not afford the increase in my mortgage and am tempted to let in go into foreclosure. I did not control the money it was all in their hands. In fact I did n't know their was a shortage until I got notified by XXXX about the new and higher transaction.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-04-07

Omaha, NE

Account opening, closing, or management

Bank account or service: Other bank product/service

Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-04-07

Lake Jackson, TX

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-04-07

Hazelwood, MO

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response