WELLS FARGO COMPANY

2019-06-03

Problem caused by your funds being low

Checking or savings account: Other banking product or service

Overdrafts and overdraft fees
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief

Timely Response

2019-06-03

Aurora, CO

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-06-03

Newhall, CA

Fees or interest

Credit card or prepaid card: General-purpose credit card or charge card

Problem with fees
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief

Timely Response

2019-06-03

Naugatuck, CT

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-06-03

Stuart, FL

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-06-03

Ammon, ID

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief

Timely Response

2019-06-03

Dallas, TX

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-06-03

Brooklyn, NY

Managing the loan or lease

Vehicle loan or lease: Loan

Problem with fees charged
Complaint: On XX/XX/19, I met a sale person named XXXX at the above location and I purchased a 2016 XXXX at that location for my wife, {$16000.00} was the agreed price with XXXX. He then took me to his supervisor named XXXX to complete the paperwork, I told XXXX that my wife live in XXXX, she have a XXXX license but, I only have XXXX XXXX license. if it was ok for me to purchased the vehicle under my name on the loan, to give me a transit plate to take it home as a surprise to my wife in XXXX. and then my wife will come into the dealer with her credentials and her XXXX license to complete the paperwork. The replied yes, that she only have 5 days to come down and complete the paperwork and to bring proof of insurance. XXXX asked where the vehicle will be register and I clearly told him at her XXXX address, because she will is the one with the XXXX license and the insurance. He said it was ok to do It that way. I gave XXXX my XXXX license and he completed the paperwork under my wife 's XXXX address ; I payed for the XXXX taxes, registration fees and title fees for them to process my wife registration and license plate when she comes in. My wife went down the next day and gave XXXX a copy of her XXXX license and temp. insurance card. Two weeks later, I stopped by the dealership to inquire about the license plates and they told me that I should received them by the following week. I recently went back to the dealership and I was informed that the person ( XXXX ) who completed the paperwork has been fired. I sat down with the general manager XXXX XXXX to see when my wife should receive her registration and Plates. XXXX told me that the person who completed the paperwork was under the impression that I was the only one on the loan and therefore the registration must be under your name. I told him that I clearly explained to him that I only have a XXXX license and I provided a copy of that License to clearly indicates that I do not leave in XXXX. XXXX said that XXXX is able to do that and XXXX did too at one point and now they stopped and it's not his fault if they change the law etc. I told him that I gave proof of address in XXXX for me and told him that the car will be register under my wife name in the XXXX address provided for her. upon further investigation, I realized that the dealer ( XXXX ) charged me {$1400.00} extra on my purchased price from {$16000.00} to {$17000.00} and added service charges for about {$3000.00} that I also did not agree on, I delved more into the paperwork and realized that he enter an insurance Policy on the temp that was fabricated. When I questioned XXXX about them, he told me that I should of read my paperwork! I will except that statement, but, the company is now unable to procure my wife 's registrations and license plate because the contract was written under fraudulent means. I contacted the Police to report that, and I was told that it is a civil matter. The dealership is still refusing to provide my wife with the registration and license plate I payed for, including sales taxes. They are refusing to revoke that contract, nor credit me back my money. I need help with this please, because the 30 days transit plate is now expired and they will not give my wife her license plates and her registration card that I payed for. If I pay for registrations and plates at the dealership, I think I have the right to have it.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Untimely Response

2019-06-03

Struggling to pay mortgage

Mortgage: Other type of mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-06-03

Palmerton, PA

Managing an account

Checking or savings account: CD (Certificate of Deposit)

Deposits or withdrawals
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Untimely Response

2019-06-03

Glendale, CO

False statements or representation

Debt collection: Auto debt

Attempted to collect wrong amount
Complaint: Discussed in XX/XX/XXXX : Earned income was not paid to me, with only receiving SSI, and I fell behind on truck payment. I tried to refinance or lower monthly payment, and lender refused. After offering a voluntary repossession, Well Fargo Dealer Services agreed to let me try to sell vehicle in order to cover or reduce the total debt I would be left with. Discussed in XX/XX/XXXX : I had tried to sell truck with signs, car lots, friends and posting on XXXX. Any offers were lower than offered price, and I reduced listed price on XXXX to amount I could cover and still pay off at dealer. I called WFDS to come get the vehicle, as I could not sell it, and still was not able to pay for it. After still no contact for truck pick-up, I called in and was told again that they were coming to get it. My registration tags were due XX/XX/XXXX, and they were informed I was not driving and that the vehicle was still not picked up. Escalated communications and failed pick-ups to Office of the Presidents XX/XX/XXXX After several discussions, I learned that they charged off Full Debt against my credit file, with no credit for truck value since they continually failed to pick up my voluntary surrender. The " Office of the Presidents '' ( very unprofessional and clueless ) continued to delay and say they were researching, yet after further escalations to manager and senior managers they insisted I owed the full amount due even when I had received no paperwork confirming truck pick up, warning of total debt write off and credit reporting, final demand letter, and nothing else for almost six months. During the first week of XX/XX/XXXX, the team leader XXXX XXXX stated nothing further was being resolved, and that I would receive paperwork and the truck would be picked up. I still have received nothing in the mail, and no contact for voluntary pick-up. XX/XX/XXXX XXXX, Senior team leader to Office of the Presidents, still never found my certified/signed receipt letter that shows received at her offices XX/XX/XXXX, which I e-mailed to her. They have been aware of my dire financial situation, and that the truck payment and insurance was almost half of my SSI. They also knew I was trying to get another vehicle, and wanted a smooth transition so my credit would not be impacted. They have deliberately delayed/ misled me, ruined my credit report until I will be XXXX years old, and removed my ability to find new employment which requires a truck. I am still paying insurance, and then find out I owe the whole cost, as if it were destroyed anyhow!!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-06-03

Mabank, TX

Problem when making payments

Credit card or prepaid card: General-purpose credit card or charge card

Problem during payment process
Complaint: I called a credit card company to start a balance transfer in the amount of XXXX and XXXX to pay off my credit card and yet this is my second complaint that Im filling and again Wells Fargo put my payments on hold 11th time since my account is open on XX/XX/2018 .. and Im so tired of this and they putting my checks on hold and they are legit and I provided faxes to Wells Fargo and they kept saying they never received it and I went to the branch and Im getting a message from that banker that I have to wait 4 days for the hold released but I was charged for faxes around XXXX bucks and my time and my money was wasted ....
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-06-03

Pinole, CA

Managing an account

Checking or savings account: Checking account

Funds not handled or disbursed as instructed
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-06-03

Managing the loan or lease

Vehicle loan or lease: Loan

Billing problem
Complaint: Wells Fargo Dealer Services : They've charged off my account, but haven't given any information on what to do next. I called each month in 2017 asking where to pay my balance and was told the company charged my account off and they couldn't take payment to settle the amount shown as owed. It still shows as a balance due and I don't have the title. I've not been given options to satisfy the account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-06-03

Clarksville, MO

Struggling to pay mortgage

Mortgage: VA mortgage

Complaint: I was XXXX to XXXX for the past year. During that time I was late on some mortgage payments. Wells Fargo has credited back all of my late fees however they will not remove them from my credit. These lates are causing me to not be able to refinance my home ( cash out refi ) so that I can pay off all my bills.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-06-03

Lowell, AR

Fraud or scam

Money transfer, virtual currency, or money service: Domestic (US) money transfer

Complaint: I am a customer of Wells Fargo bank. I have been scammed by a person named XXXX XXXX who is also a Wells Fargo bank customer because he sent me a XXXX request of {$450.00} on XX/XX/2019, and in the description of the money request, they put " XXXX XXXX ''. In my XXXX activity the scammer has requested 2 times {$900.00}, but were not satisfied. However ; I have never ordered anything online, neither a laptop. So the transaction was processed. I checked my emails the following day and saw my transaction report and immediately called Wells Fargo for Fraud alert since I did not make the transaction. Wells Fargo also denied my request and never refunded me anything. I sent them 3 mails. And they replied me with no change on the denials. They did even further investigate, like trying to reach out the Scammer. I, in my side got the number of the ser through the XXXX report, called the number. The 1st time, it ringed, but no answer. The 2nd time, it was not going through. The person has shut off their phone. Here is the phone number of XXXX XXXX : XXXX. It is a Michigan code. So they might be from Michigan. After this incidence, XXXX had delivered to my address a box which was in which there was 100 piece of screws. The box weighted 2.30lbs on XXXX label. I still have the box here, and will send you photos and everything. Here is the detail on the box delivered by XXXX to my address : XXXX XXXX XXXX XXXX XXXX XXXX XXXX Michigan, XXXX Weight = 2.30lbs 183 12 x 6 The sender of box is XXXX XXXX XXXX who is totally different than the name on my XXXX transaction report. That person who toke the {$460.00} out of my checking account is XXXX XXXX. 2 persons involved in this case. It looks it is an group of scammers who are doing this. When I received that box, I realized that someone was smart and scamming me with a fake box. So, I immediately called Wells Fargo Fraud department to report that. Because for me, there is a correlation between my XXXX Scam and the box full of screws that I have received. After that I sent a letter to the bank, they responded again with a denial of refunding me my money. I am a XXXX Personnel, I will not tolerate to strive to serve the country and some scammers will be stilling my money in my bank account. The bank did not care. So, after investigation in my side, I realized that one of old friend has used my old computer and logged into my account and got scammed in a laptop purchase through " Let 's go app ''. The scammer used a fake identity and fake number using " XXXX XXXX '' to hide their phone number. However ; I got the exact phone number where my money went which is XXXX. So what I need is my money back from Wells Fargo bank since they have all the information of the sacammer who is XXXX XXXX, so that they can reach out them. Sincerely,
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-06-03

Reno, NV

Improper use of your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Credit inquiries on your report that you don't recognize
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-06-03

Barretville, TN

Trouble during payment process

Mortgage: VA mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-06-03

Baytown, TX

Managing an account

Checking or savings account: Checking account

Problem using a debit or ATM card
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-06-03

Fontana, CA

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-06-03

La Tijera, CA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-06-03

Mc Kinney, TX

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-06-02

Mission Viejo, CA

Getting a credit card

Credit card or prepaid card: General-purpose credit card or charge card

Card opened as result of identity theft or fraud
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief

Timely Response

2019-06-02

Huntingtn Bch, CA

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Information belongs to someone else
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-06-02

Las Vegas, NV

Problem caused by your funds being low

Checking or savings account: Checking account

Overdrafts and overdraft fees
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response