WELLS FARGO COMPANY

2019-06-04

Savannah, GA

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-06-04

Jacksonville, FL

Fees or interest

Credit card or prepaid card: Store credit card

Problem with fees
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief

Timely Response

2019-06-04

Spokane, WA

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: My payments are sent automatically through my banks bill pay service on the last business day of each month. On XX/XX/16 the payment sent was applied to my account XX/XX/16 as principal. This made my future payments appear as if they were late and generated late fees. When I got a notification that my account payment was late, I spent several hours over multiple days getting statements and trying to find out what happened. When the error was discovered I was told my the customer service agent they could not help correct the mistake but would transfer me to another department where I was told the money was already paid to the investor and could not be corrected unless I made an additional payment or applied for a hardship assistance. I met with an attorney who said not to apply for the hardship assistance because it was not my mistake. Eventually I did end up applying in order to try and get everything back on track and was denied because it wasnt a hardship. I am trying to refinance my loan and was cleared to go by my mortgage broker. He told me not to make my XXXX payment because we would be closing before the XXXX. On XX/XX/XXXX the broker called to let me know Wells Fargo was now reporting me late for the month of XXXX and I needed to make the last payment which I did on XX/XX/XXXX and it posted XX/XX/XXXX. On the XXXX I was told by the broker because Wells Fargo reported a late payment in the last 12 months, I was no longer eligible for a refinance and the original error needs to be corrected. I need my credit report to reflect on time payments which requires the original error be corrected and fees reversed that were generated from this initial error.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-06-04

Benicia, CA

Managing an account

Checking or savings account: CD (Certificate of Deposit)

Funds not handled or disbursed as instructed
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-06-04

Philadelphia, PA

Closing on a mortgage

Mortgage: Conventional home mortgage

Complaint: Wachovia Bank Wells Forge Bank / XXXX XXXX To Whom It May Concern : I am being told that on XX/XX/XXXX, I closed on a loan with Wells Forge Bank, this loan paid-offed an existing loan with Wachovia. I am requesting all details of that Wachovia loan, such as, 1. When was it originated? 2. What was the total loan amount? 3. Was it a secured or unsecured loan? I am being told that the loan that closed on XX/XX/XXXX, was paid on time until XXXX, I am requesting details such as, 1. What month in XXXX was the last payment made? 2. What was the balance at that time in XXXX? Because I do not recall applying for a loan in the amount of {$36000.00}, in XX/XX/XXXX, I would like all details about this loan, such as, 1. All loan origination documents signed by me / not the homeowner. 2. All loan origination documents signed by the homeowner. 3. A full accounting of all Trustee payments remitted to Wells Forgo and XXXX XXXX totaling {$22000.00}. 4. What does Other Fees represent in the amount of {$5800.00} to be paid to XXXX? 5. What is a Corporate Advance in the amount of {$4700.00} to be paid to XXXX? In closing I would like to say, as confused as I am about how this loan was originated it became even more confusing after I watched The CEO of Wells Forge Bank sitting in a Congressional hearing and admitting that Wells Forge employees due to pressure to open accounts had without customers knowledge created documents and opened accounts. I truly believe I am a victims of those activities. Thank You,
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-06-04

Managing an account

Checking or savings account: Other banking product or service

Deposits and withdrawals
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-06-04

Baton Rouge, LA

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-06-04

Carrollton, TX

Opening an account

Checking or savings account: Savings account

Didn't receive terms that were advertised
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief

Timely Response

2019-06-04

Kingsport, TN

Incorrect information on your report

Vehicle loan or lease: Loan

Account information incorrect
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief

Untimely Response

2019-06-04

South Florida, FL

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company isn't resolving a dispute about a purchase on your statement
Complaint: I applied for a wells fargo credit card, they attempted to do a fraudulent transaction that I immediately said was not mine on XX/XX/19 call was recorded they can review that call. Wells Fargo issues me a new card and assures me that the transaction did not go through but then doesn't approve my claim because they say I activated the card and that I made this purchase. I did not receive the card nor did I activate it, if they would like I can send them my call log for the month and day so they can see I did not activate the card with my phone number. I was nowhere near the place where these theives were attempting to use my card so Wellsfargo denied my claim and want to hold me responsible for their charges {$610.00} worth. I am so upset and can't even imagine how they conduct investigations on claims and just blatantly lie about it and deny the claim. By lying I mean they said I called and activated the original card ending in XXXX again that's impossible. Have them call the location and request video footage whatever they need to do.I did not use this card for a {$610.00} purchase at XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief

Timely Response

2019-06-04

Agoura, CA

Managing an account

Checking or savings account: Checking account

Banking errors
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief

Timely Response

2019-06-04

Alta, CA

Problem when making payments

Credit card or prepaid card: General-purpose credit card or charge card

Problem during payment process
Complaint: Im writing to contest my wells fargo card service account that i closed in XX/XX/XXXX. I did debt consolidation and paid a company that closed the account and made payments for me. I received multiple late payments in XX/XX/XXXX even the the account was closed XX/XX/XXXX. I made all my payments to the 3rd party debt consolidation company. I dont know why i have all these late payments.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief

Timely Response

2019-06-04

Louisa, VA

Managing an account

Checking or savings account: Checking account

Fee problem
Complaint: To Whom It May Concern : I've had a Free ( no monthly fee ) Business Checking Account with Wells Fargo back for approximately ten ( 10 ) years to date. On XX/XX/2019, Wells Fargo Bank charged me a monthly service fee of {$14.00}. I called and spoke with a Wells Fargo Bank representative and Wells Fargo Supervisor regarding my account being serviced a monthly fee. I was informed by the supervisor that Wells Fargo Bank had changed their checking account requirements. The new checking account requirements are different than the requirements that I agreed to when I signed a checking account agreement with Wells Fargo Bank. I did not agree to this monthly service fee and I requested that my Wells Fargo Bank Business checking account be returned to it's original account requirements and not be charged a monthly assessment. Please investigate. Sincerely,
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-06-04

Leeton, UT

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account information incorrect
Complaint: Wells Fargo is reporting some recent lates I should not have on my accounts. I switched over and wasn't able to make any payments at this time. I tried to call several times but my calls were never answered. The accounts are # XXXX and # XXXX and I would like some of the more recent lates removed. These should not be on my account as I was switched over.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-06-04

Alta, CA

Incorrect information on your report

Vehicle loan or lease: Loan

Account status incorrect
Complaint: There are 3 months reported late. I paid in time every month.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-06-04

Cingular Wireless, TX

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-06-04

Amado, AZ

Trouble during payment process

Mortgage: FHA mortgage

Complaint: Wells Fargo Said no problems. CASE CLOSED! Starting short sale and or foreclosure. XXXX couple weeks back no money no home to heal from XXXX the XXXX been out of work almost well 1 1/2 years my XXXX XXXX XXXX from XXXX. WE WERE NEVER LATEWELL THE ISSUE OF BEING. WELLS FARGO FORCLOSED AND OR SHORT SALE.THANK YOU I CANT WAIT TO PACK UP OUR FIRST HOME EVER, AND CANT WAIT TO HEAL OR DIE TRYING NOT to ON THE STREETS OR CAR SOON, THANK YOU AGAIN.WONDERFUL JOB GREAT COMPANY.NOW WHERE WILL MY DISABLITIE CHECKS GO?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-06-04

Harsens Is, MI

Unauthorized transactions or other transaction problem

Money transfer, virtual currency, or money service: Mobile or digital wallet

Complaint: XX/XX/XXXX The following is a timeline of what transpired from XX/XX/XXXX- present : I, XXXX XXXX was told in XX/XX/XXXX he was losing his job of almost 18 years with XXXX XXXX XXXX . XX/XX/XXXX was his last day. He was applying for jobs everywhere on different career job sites from XX/XX/XXXX-XX/XX/XXXX. On XX/XX/XXXX, he was contact about a job with a company called XXXX XXXX XXXX XXXX XXXX XXXX as a XXXX/XXXX XXXX. They said they found his resume on the career job boards. He was interviewed over the phone by someone XXXX XXXX who was his " supervisor '' for the entire month. Email : XXXX Phone : XXXX. XXXX is the toll free company number he is given. He was told XXXX XXXX XXXX XXXX XXXX XXXX is based out of XXXX with their main headquarters in New York : XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX XXXX, NY. They said they had an office in Florida and they were expanding into Michigan and Texas and that he would be the first in Michigan. If he was found to be trustworthy and do a good job he would be the lead in Michigan. On XX/XX/XXXX, he signed an employment letter that they sent him accepting the position. The employment letter details compensation, commission and benefits. He is told he will be paid commission on everything he buys and ships so there is an incentive to buy and ship as much as possible. On XX/XX/XXXX he was given his first assignment to buy products from XXXX XXXX. He left my children 's spring concert in order to do it as soon as possible so they would be happy with his performance. He made an error and put it on our personal credit card. The next day he returned and re-purchased it with a XXXX card he opened for this purpose to keep it separate for expenses etc. He was told he would put it on his card for 3 weeks ( probation ) while he proved himself to be trustworthy and then he would be given a corporate credit card to put the purchases on. He was given a Wells Fargo account number to link to the XXXX account to pay for the purchases : Account # XXXX. Routing # XXXX. ( this is the complaint- I tried to call Wells Fargo as well and they said could not be helped since it is not my account and No one from Wells Fargo was looking into this Fraud Account ... ) Once the money was in his account and he paid the XXXX balance and the balance said {$0.00} he would ship the products. Because the money would come in within hours and the XXXX balance would clear to {$0.00}, he thought everything was legitimate. He speaks with or emails XXXX pretty much every day in XXXX. He continues buying and shipping using the same process above. From XX/XX/XXXX to XX/XX/XXXX there was 0 indication that there was a problem. During the course of the month he shipped approximately $ 50K of XXXX XXXX Products are shipped to : XXXX XXXX XXXX XXXX XXXX XXXX XXXX FL XXXX Approximately $ 8K in products from XXXX XXXX are shipped to addresses in XXXX : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. XXXX XXXX XXXX XXXX XXXX On XX/XX/XXXX he tried to purchase products at XXXX XXXX and the card is frozen for the amount of activity. On XX/XX/XXXX ( for the first time ) he sees a reversal of money for {$4100.00}. He contacts his supervisor XXXX who apologizes and tells him it is an error and she will get him a new account number. She send the same account number on XX/XX/XXXX. He responds and tells her that and there is no response. On XX/XX/XXXX, he goes into a local XXXX bank to find out what is going on with the accounts. They try to use the XXXX XXXX account and tell him that it is invalid/closed. He tries contacting the company again that day and for the first time in almost a month they do not answer or return the calls. On XX/XX/XXXX he files a police report and a report with the FBI. On XX/XX/XXXX he goes into a local FBI agent XXXX XXXX. XXXX XXXX. He also files a fraud alert with the credit agencies and XXXX XXXX. We send an email to a VP of XXXX XXXX ( fraud dept ) to share what happened. I have not heard back from him so I am not certain if he will be the contact for this. We have not heard from anyone at XXXX yet : XXXX Since last week and this week more money is being reversed. The grand total is $ XXXX between products and shipping. We have contacted XXXX XXXX corporate and local to try and stop this from happening again. He called Florida and was told he could not file a police report because we are in Michigan. On XX/XX/XXXX, I was able to reach XXXX who is in the XXXX Fraud Department. He said he was flagging the transactions as fraud and issuing a temporary credit while they investigate. His number is XXXX. Ex : XXXX. His bosss email is XXXX. I was asked to forward all the documentation to his boss. On XX/XX/XXXX the local police gave us their report classifying this as fraud. We forwarded that documentation to XXXX. On XX/XX/XXXX, XXXX/XXXX called and said he felt terrible and was sick about it. That his superiors classified it as fraud but are holding us responsible for all $ XXXX, that we can not appeal and our only option was to get a lawyer. Thanks so much for your time and help, XXXX & XXXX XXXX XXXX XXXX XXXX XXXX MI XXXX XXXX/XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-06-04

Franklin Lks, NJ

Fraud or scam

Money transfer, virtual currency, or money service: Domestic (US) money transfer

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-06-04

SC

Money was not available when promised

Money transfer, virtual currency, or money service: Virtual currency

Complaint: This is a complaint against Wells Fargo Bank, N.A. XXXX, CA and XXXX XXXX XXXX XXXX XXXX, XXXX, NE who has registered XXXX XXXX a credit card processor, as an Independent Sales Organization, that failed to credit my business account XXXX XXXX located in XXXX, Georgia for six days batch settlements from XXXX, XXXX, and XX/XX/2018. Batch settlements were not credited because XXXX XXXX equipment failed to send settlement credit for the days sales on six separate occasions. The total amount due me for settlement credit is {$1400.00}. I have the signed card receipts to support the claim for missing batch settlement credits, copies of which were sent timely to techs at the XXXX XXXX settlement processor, XXXX in order to obtain keyed settlement for credit to my account, which never happened. XX/XX/2018, {$350.00} ; XX/XX/2018, {$150.00} ; XX/XX/2018, {$280.00} ; XXXX XXXX, {$320.00} ; XX/XX/2018, {$150.00} ; XX/XX/2018, {$160.00}. Additionally {$45.00} in tip adjustments for XX/XX/XXXX when the replacement Central Payment XXXX machine showed adjustments not allowed and the reported tips were not keyed in. Please be informed that my attempt to get settlement was, in all cases, timely and persistent with XXXX XXXX, Merchant Representative and several of the customer service techs at XXXX, which is the financial processor for XXXX XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Untimely Response

2019-06-04

Cordova, TN

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-06-04

Palm Bch Shrs, FL

Applying for a mortgage or refinancing an existing mortgage

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-06-04

Brooklyn, NY

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-06-04

Manhattan, NY

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-06-04

Lake San Marcos, CA

Problems at the end of the loan or lease

Vehicle loan or lease: Loan

Problem related to refinancing
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief

Timely Response