WELLS FARGO COMPANY
Consumer Complaints
There are over 75348 complaints on file for WELLS FARGO COMPANY. Dated between 2019-12-13 and 2011-12-01.
Complaints Page 141
2019-06-06
Sun City, AZ
Took or threatened to take negative or legal action
Debt collection: Credit card debt
Threatened or suggested your credit would be damaged
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-06-06
Hinkley, CA
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-06-06
Arco, CA
Opening an account
Checking or savings account: Checking account
Unable to open an account
Complaint: I submitted an application for a Wells Fargo checking account online and entered all of my information accurately. My application reference number is XXXX. Wells Fargo never followed up and refused to open an account as requested due to unknown reasons.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-06-06
Arlington, VA
Trouble during payment process
Mortgage: Home equity loan or line of credit (HELOC)
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2019-06-06
Oxford, GA
Written notification about debt
Debt collection: Other debt
Didn't receive notice of right to dispute
Complaint: I have had a Wells Fargo checking account since XX/XX/XXXX. The Wells Fargo checking account was not my primary checking account, but was primarily used for " auto payments '' for various other creditors. I have been slowly moving auto payments from my Wells Fargo checking account to other accounts with the intention of closing my Wells Fargo account. In midXX/XX/XXXX, I received notice from Wells Fargo that my checking account was overdrafted. The cause of this was an auto payment from/for another creditor that I forgot was tied to my Wells Fargo checking account. The amount of the overdraft was {$450.00}. On XX/XX/XXXX, I took {$450.00} in cash to my local Wells Fargo branch ( XXXX XXXX branch in XXXX, GA ) and paid the overdraft. The account balance was {$0.00}. I instructed the branch to close the account, and they indicated that the account was now closed. On XX/XX/XXXX, I received an e-mail update about my Wells Fargo account activity indicating that the account balance was now - {$5.00} due to a checking account service fee. I was surprised, considering the account was supposed to be closed. On XX/XX/XXXX, I received another e-mail update about my Wells Fargo account activity indicating that my account balance was now - {$75.00} due to two ( 2 ) {$35.00} fees for overdrafts for two more auto payments I did not realize were tied to my Wells Fargo checking account. I was again surprised, considering that my Wells Fargo checking account should have been closed by my local Wells Fargo branch on XX/XX/XXXX. On XX/XX/XXXX, I received an e-mail from Wells Fargo stating that my account was now in collections and a collections account was being reported on my credit report. On or around XX/XX/XXXX, I called the phone number listed in the e-mail - ( XXXX ) XXXX - and indicated to the collections representative who answered the phone that I wished to dispute my account. After some back and forth discussion with the representative, I got frustrated and stated that I would pay the balance to ensure that the account was not negatively reported on my credit. The representative on the phone informed me that I could not make a payment because my account was now in dispute. Today - XX/XX/XXXX - I called the phone number listed in the collections e-mail I received from Wells Fargo - ( XXXX ) XXXX - to state that I had received no further correspondence or follow up on the status of my dispute, and wished to understand the status of the dispute of my checking account. The representative informed me that no dispute was listed on my account, and that he was unable to process my dispute and needed to transfer me to a different department to file a dispute. I informed the representative that I was very surprised to hear this, considering the representative I had previously spoken with had accepted my dispute and not allowed me to make payment on the account because of the dispute status. The phone number of the claims department where I was transferred was ( XXXX ) XXXX. At this point, I am alarmed that Wells Fargo does not seem to honor their obligations to receive and process consumer disputes in a timely fashion, and am equally alarmed that a negative account may be reported on my credit report. I was initially advised that my account was in a dispute status, only to be informed one month later that no such dispute was ever initiated, and being told that disputes could not be received by the collections department. I owe {$75.00} in FEES that should not have been charged to my account, and for which I am not responsible. My local branch failed to close my account as they were advised by me, the account holder, to do. I ask Wells Fargo to close my account and remove the negative report from my credit report immediately, and urge Wells Fargo to perform an audit of their collections and recovery teams to determine whether they have adequate consumer safeguards that allow consumers to dispute accounts and whether their teams understand and are able to follow these processes. This is unacceptable, and as a compliance professional in the debt collection industry I am completely flummoxed as to how unprofessional and inept Wells Fargo 's recovery teams appear to me. They are causing significant consumer harm.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-06-06
Arco, CA
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Complaint: There was a transfer through XXXX to my Wells Fargo checking account. With XXXX, funds are typically available immediately as I have set up XXXX on my account. I received an email from Wells Fargo stating that the funds have been received but the funds have not been made available to me. I have spoken with representatives from Wells Fargo and no one can tell me when the funds would be available. Wells Fargo representatives suggested I contact XXXX despite an email I received from Wells Fargo stating that Wells Fargo has received the funds.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-06-06
Rncho Domingz, CA
Managing an account
Checking or savings account: CD (Certificate of Deposit)
Funds not handled or disbursed as instructed
Complaint: In the mid XX/XX/XXXX I opened a CD Account with Wells Fargo, I deposited {$10000.00}. I never touched it. I received my monthly statements up until XX/XX/XXXX give or take. I didn't pay much mind to it with everything becoming paperless. When I inquired about my money a couple of years later I was informed the account could not be located, my money disappeared. I have inquired in so many bank branches for so many years and its always the same answer ( NO RECORS, AND THEY DONT KEEP ANY PAPERWORK OR INFORMATION AFTER SEVEN YEARS ). I already inquired with the State of California 's Unclaimed Property they have nothing on file as well.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-06-06
San Francisco, CA
Managing an account
Checking or savings account: Checking account
Funds not handled or disbursed as instructed
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-06-06
Sacramento, CA
Managing an account
Checking or savings account: Checking account
Cashing a check
Complaint: Hello, I have information that may help your case. I read an article by XXXX XXXX " Banking While XXXX ''. I too was discriminated against while trying to cash a check at Wells Fargo. I think this incident may establish a pattern of XXXX and/or an environment of XXXX XXXX check cashing policies and procedures. I have an XXXX in XXXX and a XXXX in XXXX XXXX ( XXXX, XXXX ). I interned with XXXX as a XXXX XXXX. All of my checks were direct deposited into my Wells Fargo checking account except for the last one. At the time XXXX 's payroll checks were drawn on a Wells Fargo account. I went to the Wells Fargo branch on XXXX XXXX and XXXX XXXX in XXXX, CA to cash my check. I was on my way to the gym so I was wearing sweat pants and t-shirt ( apparently I need to wear a suit and tie when cashing my check ). Everything went fine as I was attempting to cash my check, the bank teller was very kind and polite. He informed me that he needed to obtain approval from his supervisor because of the size of the check. His supervisor, a young Caucasian women, looked at me in disbelief and proceeded to give me the fifth degree line of questioning. She asked if I worked for XXXX twice, if it was a real check, what I did for them ( she didn't believe that I was a XXXX XXXX - I am XXXX and XXXX American and apparently XXXX would never hire someone of my XXXX background ), where I went to school at, what I majored in, she even asked if I was a janitor, etc. I have never been treated like that while I was trying to cash my own check or any check by that matter. To this day I am still infuriated by that experience. I almost dropped out of school because of that experience ( I thought what good is a degree if I can't even cash a check from my employer ). When I went to cash my check I had the XXXX envelope addressed to my house, I had an account with Wells Fargo, I had a valid driver 's license, the check from XXXX was issued by Wells Fargo. It was unbelievable. If she would have bothered to look at my account history she would have seen six direct deposits from XXXX into my account. Eventually, after about 10 minutes of questioning, she went and got the bank manager who took one look at my account and cashed my check and apologized. I tried to file a complaint with Wells Fargo corporate office, but I was basically given the run around. I don't know if XXXX still banks with Wells Fargo but I know they wouldn't be too pleased to learn that they are doing business with an organization that supports these practices. I would be more than happy to testify in this case or support this case in any way that you think would further Mr. XXXX 's cause. Please feel free to contact me if you have any questions.
Thank You, XXXX XXXX XXXX XXXX Date of occurrence : XXXX Check 1 : {$1400.00} Check 2 : {$430.00} Tried to pursue recourse with Wells Fargo complaint department. No action was taken by the offending company.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-06-06
Bellview, FL
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-06-06
Manhattan, NY
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-06-06
FL
Problem with a lender or other company charging your account
Checking or savings account: Checking account
Transaction was not authorized
Complaint: Wells Fargo closed my case and account after {$13000.00} was taken from my account and they have three different ways it was taken from my account and will not open the case I didn't authorize this
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-06-06
San Francisco, CA
Problem with a lender or other company charging your account
Checking or savings account: Checking account
Can't stop withdrawals from your account
Complaint: I am the XXXX of a technology company in XXXX XXXX. Our bank is Wells Fargo. We have been banking with them for 10 years.
In early XX/XX/XXXX, I discovered there had been two ACH bank-to-bank transactions to an unknown XXXX XXXX account. Here they are.
XX/XX/19 BUSINESS TO BUSINESS ACH XXXX XXXX ONLINE PMT XXXX XXXX XXXX {$100.00} XX/XX/19 BUSINESS TO BUSINESS ACH XXXX XXXX ONLINE PMT XXXX XXXX XXXX {$390.00} After checking with my team to verify no one recognized this transactions, I called Wells Fargo on XX/XX/XXXX to report the problem. I told them to block all transactions from XXXX XXXX, as I did not recognize this, and its fraud.
Wells Fargo agreed it was fraud, and refunded the {$390.00}, but did not refund the {$100.00}, as they said I had an obligation to report it within 24 hours.
At this point, I decided I didn't care about the {$100.00}, and figured the problem was solved.
However, a few weeks later, there was another one : XX/XX/19 BUSINESS TO BUSINESS ACH XXXX XXXX ONLINE PMT XXXX XXXX XXXX {$390.00} I called Wells Fargo again, filed another claim. I asked them, why wasn't this blocked? They said it must be some mistake, they apologized, assured me the problem wouldn't happen again.
Nonetheless, I told them I wasn't taking any chances. I told them to block all transactions, of any kind, from this account. I XXXX it out, removed all funds from it.
And yet, that didn't work. A few weeks later, another one : XX/XX/19 BUSINESS TO BUSINESS ACH XXXX XXXXXXXX ONLINE PMT XXXX XXXX XXXX XXXX {$300.00} Even though the bank balance is XXXX, they are still giving out the money. Now they just set my balance to XXXX, and charge me overdraft fees. At this point, I'm furious that they continue to give out money to someone named " XXXX '', despite they acknowledging its fraud. I demand over the phone to close the account. But Wells says its not possible to close the account, because the {$300.00} is a pending transactions. But its fraud I say! They say, doesn't matter, it has to clear first On XX/XX/XXXX, I go to the branch. I demand they close my account immediately, and stop giving away the money to these XXXX. However, there is still a pending transaction ( unrelated to this ). They say, don't worry -- we will put it in pending closed status, and as soon as this last transaction clears, it will be closed.
I ask them -- what happens if the XXXX strike again overnight? Wells says.. well, in that case, they will have to pay it out, and they can wait another day.
In other words -- Wells Fargo refuses to close my account to stop the fraud!
Yesterday, on XX/XX/XXXX, I filed a police report. Case number : XXXX.
I also tried to call XXXX XXXX -- but XXXX XXXX told me that, since I '' m not a customer, they don't have any interest in helping me. I told XXXX XXXX -- but you are enabling fraud! XXXX XXXX responded that I needed to have the person committing the fraud to call them -- yes, XXXX XXXX 's policy is that they only stop fraud if the person committing the fraud self-reports it. Since I '' m not a customer of XXXX XXXX, I don't count.
As predicted -- this morning, the XXXX struck again.
XX/XX/19 BUSINESS TO BUSINESS ACH XXXX XXXX MOBILE PMT XXXX XXXXBusiness to business ACHOpens Dialog {$1.00} Yep, you see that right -- they did a {$1.00} ACH.
And yes, that means -- yet again, Wells Fargo can't close the account! They can't close it until this {$1.00} clears.
Simply put : Wells Fargo refuses to block this fraud, and will let it occur every single day, as long as necessary, no matter what I do. Having XXXX funds in the account doesn't work, requesting the account be closed doesn't work, telling them its fraud doesn't work.
The branch manager at the downtown branch in XXXX is perfectly aware of the problem. They are telling me there is simply nothing they can do. They will not allow me to close the account as long as there are pending transactions, and they won't stop people from executing unauthorized transactions. Its a vicious cycle.
I'm lucky that the amounts are very small. BUT, this is having massive impacts on my business. I can't pay rent, I can't pay salaries, I can't pay bills, I can't process invoices.. my entire business has come to a halt b/c I don't have a functioning bank account.
Wells Fargo is letting someone take arbitrary amounts from our bank account, every day, and refuses to put a halt to it. So I can't put any money anywhere, I can't pay for anything.
This is costing me, and my employees, critical time and money every minute of every day.
This needs a conclusion immediately. Many lives are being impacted.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-06-06
Inglewood, CA
Attempts to collect debt not owed
Debt collection: Auto debt
Debt was result of identity theft
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2019-06-06
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-06-06
Newton, MA
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: Wells Fargo sends out next payment form shortly after making a payment. I had gotten in to the habit of sending another payment shortly thereafter. Got ahead in my payments. My next mortgage payment is due XX/XX/2019.
I've been looking into refinancing and Wells Fargo was in consideration. Last week I asked what happens to the payments I already made if I terminate the loan and refinance with Wells Fargo or another lender. My statements reflect that my payments and the extra I always add to payments has reduced the principal. However, I want to know what happens to the payments in advance regarding interest. Some lenders have said they would have to reimburse others are not sure. The Wells Fargo representative has been trying to find an answer. After telling them I was filing with CFPB, I received a XXXX from XXXX XXXX, Senior Vice President Wells Fargo Home Lending. It states : " It's our goal to complete the necessary research and provide you with a response by XX/XX/2019. '' Why does it take so long to provide an answer? I'm reluctant to re-finance until I have an answer.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-06-05
Boyle Heights, CA
Attempts to collect debt not owed
Debt collection: I do not know
Debt was result of identity theft
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-06-05
Managing the loan or lease
Vehicle loan or lease: Loan
Billing problem
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-06-05
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-06-05
San Francisco, CA
Managing an account
Checking or savings account: Checking account
Banking errors
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-06-05
Fairfax, VA
Getting a credit card
Credit card or prepaid card: General-purpose credit card or charge card
Application denied
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2019-06-05
Eagle, ID
Managing an account
Checking or savings account: Checking account
Banking errors
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-06-05
Califon, NJ
Managing an account
Checking or savings account: Checking account
Problem making or receiving payments
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2019-06-05
Arlington, MD
Managing an account
Checking or savings account: Checking account
Banking errors
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-06-05
Florham Park, NJ
Managing an account
Checking or savings account: Checking account
Funds not handled or disbursed as instructed
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation