United Shore Financial Services, LLC

2016-08-19

Oakland, CA

Application, originator, mortgage broker

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-08-19

CA

Credit decision / Underwriting

Mortgage: Conventional fixed mortgage

Complaint: Lender rejected appraisal report prepared by licensed appraiser contracted and paid for by XXXX XXXX XXXX recommended by the same lender.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-07-30

Flower Mound, TX

Application, originator, mortgage broker

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-07-24

Kawaihae, HI

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: If I pay my mortgage early in the month say on the XXXX of the month, rather than say the XXXX, I should get a little bit extra in capital reduction because for 24 days the principal is lower. It does not happen that way ; I pay interest as if the higher principal existed for the full month. It is only a few dollars per month but it will add up over years. This is especially true if I pay a little extra towards reduction of the principal.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-07-06

Aurora, CO

Settlement process and costs

Mortgage: VA mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-23

Humble, TX

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-21

Sylvester, GA

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: I have a mortgage payment with UWM and in XXXX XXXX paid the required XXXX into their escrow a account, I have paid faithfully every month. My property taxes and hazard insurance has been the same. FOR some reason I just received a statement saying I am short on on the amount in my escrow account and need to send them them {$140.00} because I do not have the required escrow of XXXX dollars. For XXXX and in the past it was the same nd it was never short. What happened this year? I have talked to them, but they do not give me an answer as to why it happened to be short this year. UWM is a division of United Shore Financial services.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-06-17

Carlsbad, CA

Settlement process and costs

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-05-21

Hghlnds Ranch, CO

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-05-03

Duluth, GA

Settlement process and costs

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-04-16

Detroit, MI

Settlement process and costs

Mortgage: FHA mortgage

Complaint: United Wholesale Mortgage got XXXX XXXX XXXX to sign a note and mortgage to United Wholesale Mortgage 's benefit and they advanced no money. The note and mortgage are payable to United Wholesale Mortgage. XXXX XXXX XXXX and United Wholesale Mortgage have a false relationship of " maker '' and " XXXX '' on the note that never should have been released from " closing '' had the real facts been revealed by disclosures required by the Truth in Lending Act. United Wholesale Mortgage securitized the paper but not the debt.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-03-10

OH

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: Our lender, United Wholesale Mortgage ( UWM ), has had problems from the beginning. It took nearly 3 months for them to be ready to close our loan! The night closing was scheduled, my husband and I discovered that they made a typo in our payment information, and doubled our property taxes, using the yearly rate for the half rate. After discussing the problem with our title agency and our broker that night, we decided to go ahead and close, ( this was XXXX/XXXX/XXXX ) and then just receive the refund on the escrow account once it was recalculated in XX/XX/XXXX. When I received the escrow notice last month, however, I was stunned to find that rather than including a refund check, UWM stated that we owed an additional amount due to an escrow shortage!!! Our taxes, according to the county tax auditor, are to be {$1800.00} a YEAR, and UWM was stating that we now owed something close to {$6500.00} a YEAR. When we called UWM to sort this out they informed us that they have on file that we also " own '' the XXXX adjoining parcels to our property, and thus were trying to collect taxes on them, also. They even sent a check to the county, who promptly rejected it and returned the funds to UWM ( since the rightful owner had already paid the taxes for that year ). We have been attempting to get UWM to correct this, refund our overage, and recalculate our escrow account since XXXX/XXXX/XXXX ( but remember, the original mistake goes back to XXXX/XXXX/XXXX ), and have not had any success whatsoever. You can clearly see on the title, the deed, the county map, and all corresponding paperwork that we only own a single parcel, but that has not been sufficient to please UWM, apparently.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-03-04

Phoenix, AZ

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: My husband XXXX XXXX and myself XXXX XXXX have been defrauded by United Shore Financial Services , LLC. They refuse to send copies of monies in escrow for insurance payments and taxes and when they do it 's half a year later. They block my login attempts and refuse to answer calls from my numbers unless I use another phone number and when they find out who I am they transfer the call to a voicemail that says it 's full. I have all conversations recorded. Were owed over XXXX dollars just for insurance payments, which my community has a blanket policy that covers inside and out of our property. It 's been year since this money was to be returned and has not. UWM stopped sending monthly statements and will not reply on this issue. We 're also owed for over payment in taxes through monthly escrow built into monthly payments. I made 2 payments on XX/XX/XXXX, 2 payments on XX/XX/XXXX in XX/XX/XXXX. They have charged me over a XXXX dollars in fees with these scams. This ca n't be legal and I have all phone conversations. My loan was also sold when it was never to be sold and this was all clear from the start. I have ( XXXX ) and need monthly statements because of the XXXX I have and UWM were provided this information my husband XXXX XXXX has MPOA, POA and takes care of the mortgage. UWM say 's when I call they 're collecting a debt but what debt. If when I made the 4 payments I was behind why was no correspondences sent? I also would like all future statements sent certified so I can be assured I get them. I 've received nothing saying that I 'm behind in anyway and if I was behind 4 payment why were they not moving towards foreclosure? I was also charged a fee on the last statement I did receive for an inspection, which never happened. I need help with this matter and strongly believe Federal and State laws have been broken and need help desperately. It 's inhumane to be treated this way by anyone let alone an individual with XXXX. I ca n't believe that any of this could be legal in the United States. Make no mistake I have tried to resolve this issue myself before filing with the ( CFPB ).
Company Response: Closed with explanation

Disputed: No Timely Response

2016-02-29

Cheshire, OR

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Complaint: On XXXX/XXXX/2015, I closed a house through a short sale transaction. The mortgage company United Wholesale Mortgage accepted {$340000.00} as the net proceeds. They reported on my credit report that the account is closed and less was accepted towards payoff. However, when I look at my account online or when I called to discuss the XXXX that I received, my account still shows open after 5 months.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-02-24

Fort Hill, VA

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-02-17

Northbrook, IL

Application, originator, mortgage broker

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-02-17

Mount Olive, OH

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: My mortgage was recently sold from United Shore Financial Services , LLC DBA ( United Wholesale Mortgage ) to XXXX, XXXX. The sale was apparently sometime in XXXX as United Wholesale Mortgage stopped accepting payments as of XXXX/XXXX/16. All of this is fine, except they never notified me until after my XXXX/XXXX/16 payment was due. I have direct payments set-up and noticed my mortgage payment was n't taken out of my account on XXXX/XXXX/16. I looked on United Wholesale Mortgage 's website and found in the document center that I had XXXX page letter dated XXXX/XXXX/16 informing me of the transfer. I never received email correspondence of this or physical mail correspondence ( I did finally receive the note on XXXX/XXXX/16 notifying me of the sale ). I just received my account information as well as a bill for my XXXX/XXXX/16 mortgage payment yesterday ( XXXX/XXXX/16 ) from the new servicing company, XXXX XXXX XXXX, XXXX. My issue is the fact that I have a past due amount. I have never been late on a payment in my life and the fact that it will show up on my credit report as a delinquent payment is quite unsettling. The delinquent payment lies directly on the shoulders of the ineptitude of these XXXX companies. I have sent my payment today ( XXXX/XXXX/16 ) and it wo n't likely post for a few days.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-02-06

Seattle, WA

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: I have just received a notice from United Wholesale Mortgage, Notice of Servicing Transfer, for XXXX/XXXX/2016, I believe that they need to send me a notice 15 days before the transfer. I received the notice, in the mail 4 days after the Transfer ( XXXX/XXXX/2016 ). It is strange that the letter is dated XXXX XXXX, 2016, and there is no postmark on the envelope. If this letter was posted on XXXX/XXXX/2016, I would have received it weeks ago.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-02-05

Los Angeles, CA

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-02-05

Harsens Is, MI

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: My loan was transferred from United Shore Financial Services , LLC to XXXX XXXX XXXX XXXX. I recieved a Letter from United Shore Financial Services on XXXX/XXXX/2016 stating that my loan was transferred effective XXXX/XXXX/2016. The date on the letter XXXX/XXXX/2016 and they are located in New Jersey. There is no way it takes over 3 weeks for USPS to deliver a letter to anywhere is the USA, so for whatever UWM did not mail it out right away. The letter states that they will stop accepting my payment effect XXXX/XXXX/XXXX and I need to pay XXXX directly. I was enrolled in automated payments and they stopped drafting from my bank. I have recieved NOTHING from XXXX yet. I do n't even know my account number so I ca n't mail a check to them today. I read online that if my loan is transferred then I have to receive notice 15 days prior to the transfer. I never received that notice until 4 days after the transfer. Now my payment is going to be late to XXXX and I do n't think this is fair. United Shore Financial Services was required to give me notice that it was transferring my loan. If they did that I could have called XXXX before XXXX/XXXX/2016 and got my account number and sent a check out.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-02-03

Albuquerque, NM

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: United Wholesale Mortgage failed to notify me that my mortgage was sold to another company. In my opinion, this violates my rights as a consumer that has an excellent credit rating, because now I am unable to make any mortgage payments. I have no idea on who my new mortgage company is and am unable to continue making my mortgage payments.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-02-02

Frenchville, PA

Loan servicing, payments, escrow account

Mortgage: VA mortgage

Complaint: My mortgage was sold by United Wholesale to XXXX XXXX in XX/XX/XXXX. Since then both companies have withdrawn {$1500.00} from my account twice ; once on XXXX XXXX and again on XXXX XXXX. I have contacted United Wholesale MULTIPLE times to resolve this problem, they have repeatedly said they have no record of our mortgage and yet continue to withdraw money from our account. As a consumer, I have the right to not be caught in the crossfire of mortgage lending companies buying and selling my mortgage. Now I am being subject to overdraft fees because of four months worth of mortgage being withdrawn in two months. This can not go on.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-01-10

Arco, CA

Loan servicing, payments, escrow account

Mortgage: FHA mortgage

Complaint: My mortgage provider, United Wholesale Mortgage, is withholding way too much from me in my escrow account. I 've called and written complaints to them and they 've ignored me each time and/or given me the runaround. Over the telephone they 've said they will fix the issue and I call back and get the runaround each time. Meanwhile, I 'm forced to pay money into an escrow account that has FAR more money than necessary to pay the required expenses. My next step is to file a class action complaint for RESPA violations -- their customers ' escrow account payments should be an easy math equation and these guys apparently ca n't get it right!
Company Response: Closed with explanation

Disputed: No Timely Response

2016-01-06

Macclenny, FL

Loan modification,collection,foreclosure

Mortgage: FHA mortgage

Complaint: On XXXX XXXX, XXXX I signed contract to purchase a home for {$120000.00} and this is what happened : This house and approximately XXXX others are all built on the wrong lots and I am in litigation because I have been evicted from my own home. The problem came in XXXX when a survey was performed that set an entire area of the plat off at least XXXX feet to the west. My house is built XXXX feet to the east across the street from the actual property. The deed states Lot XXXX section XXXX, but the house it built on Lot XXXX section XXXX. I paid a surveyor to survey this area and all he did was pull the old survey and stamp it and never went out to the property otherwise he would have known it was the wrong lot. Further digging into this due to the eviction lawsuit, the county knew that the survey was off based upon a letter written in XXXX, but still issued building permit for my house in XXXX. I have been trying to work with the mortgage company, but I am in default of the loans I have already paid thousands of dollars and down payments for a house I will not own. The title policy refuses to pay based upon the exclusion of the survey, but have agreed to represent me in the eviction case, the present mortgage company just had the loan pulled from investments because it was in default and forced the original loan company to take it back because it was more than clear to them that this is a faulty loan. This is all unfair and unjust to me as a consumer that I have to pay for something that is clearly not mine. Now the original mortgage company who retained the loan is threatening me. My credit is being ruined I had good credit, but now because of this I am being ruined financially. I want restitution for this loan I paid for due diligence I did everything right I paid for a title search a survey, etc. and I am the victim. The owner of the land clearly wants the house the judge has n't ruled on eviction because it is so complex with the other XXXX homes, the county is involved, multiple builders, multiple title policies, multiple surveyors, multiple banks, mortgages and an unbelievable amount of issues. No one knows what to do it will be in litigation for the eviction for years. Ca n't file lawsuit until eviction is final meanwhile my credit is destroyed and I will never own this house and foreclosure is threatened on a house the bank does n't own. I have all the documentation to prove this I want to be discharged from this debt the original mortgage company is at fault by providing me with a untrue faulty loan on a house that I do not own.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-01-04

Austin, TX

Settlement process and costs

Mortgage: Conventional fixed mortgage

Complaint: In XXXX 2015 we began applying for a mortgage through XXXX XXXX, President, XXXX XXXX Mortgage XXXX, XXXX XXXX XXXX XXXX, XXXX XXXX, TX XXXX. XXXX XXXX Mortgage XXXX XXXX XXXX served as the broker for an application to United Wholesale Mortgage, XXXX XXXX XXXX XXXX, XXXX, MI XXXX. An application was submitted to XXXX XXXX on XXXX XXXX, 2015. On that same date, XXXX XXXX sent us a worksheet that included a Total Estimated Funds Needed to Close of {$140000.00}. In an attached email she assured us that " the Loan Estimate ... is always higher than the actual because everyone is over estimating. '' She added, " If we have the XXXX Docs back by Monday XXXX XXXX XXXX ) we will be able to order the appraisal, which is key. '' We returned the referenced XXXX Docs ( signed Borrower 's Certification & Authorization ) on XXXX XXXX. However, to our knowledge, the appraisal was not ordered before XXXX XXXX, when XXXX informed us that the appraisal report would be completed on XXXX XXXX. We did not receive the report from XXXX until XXXX XXXX. On XXXX XXXX, XXXX sent a Loan Estimate, including Estimated Cash to Close of {$140000.00}. We were informed that we would have a Closing Disclosure on XXXX XXXX, to allow 3 days ' notice before closing, as required by new federal regulations. Instead of sending the Closing Disclosure on XXXX XXXX, XXXX informed us that the lender had additional questions for the appraiser to address. XXXX notified the appraiser, and he answered the questions the same day. On XXXX XXXX, United Wholesale Mortgage, via XXXX XXXX sent a Closing Disclosure, described on the Disclosure itself as " a statement of final loan terms and closing costs. '' It included {$140000.00} Cash to Close. Based on this amount being described as " final, '' we had {$140000.00} wired to XXXX XXXX XXXX XXXX, XXXX, XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX XXXX, CA XXXX. All parties assured us that the closing would occur at XXXX on Tuesday, XXXX XXXX. On that date, we traveled from our home in XXXX to XXXX XXXX to sign the documents. We spent the rest of the business day XXXX waiting for XXXX, XXXX XXXX XXXX XXXX, and United Wholesale Mortgage to prepare the documents for our signatures. When the documents were not ready for signature at the close of business, we returned XXXX, with assurances that notaries from XXXX XXXX XXXX would bring the documents to our home XXXX for signature before noon on XXXX XXXX. Instead, on XXXX XXXX, we received a second Closing Disclosure - yet another " statement of final loan terms and closing costs. '' This so-called final statement included Cash to Close of {$150000.00}, which was {$6400.00} more than required on the previous " statement of final loan terms and closing costs. '' XXXX offered no understandable explanation for this increase. When we balked at the additional funds required to close, XXXX suggested that we could reduce, but not eliminate, the difference by accepting a higher loan rate. This was not an acceptable solution. Despite the fact that we did not have the required 3 days ' notice of the actual amount required to close, figuratively speaking, we had a XXXX to our head. If we had not signed, our loan rate would have expired and we would have lost {$6500.00} in earnest money and option fees. We also would have been in breach of our contract with the seller. So, under duress, we agreed to send the additional funds, and the closing took place at XXXX on XXXX XXXX at our home. In short, our complaints are that XXXX XXXX Mortgage put us at significant financial risk through their untimely request for the appraisal and United Wholesale Mortgage 's " final '' Closing Disclosure of XXXX XXXX was fraudulent.
Company Response: Closed with explanation

Disputed: Yes Timely Response