TD BANK US HOLDING COMPANY

2019-05-22

VA

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Card was charged for something you did not purchase with the card
Complaint: Complaint against TD Card Services, phone XXXX. My credit card account showed a balance of {$230.00}, as of XX/XX/2019. Since I pay off all charges as they are posted, I should not have a balance. Today, Wednesday, XX/XX/2019, I checked my on-line credit card statement. It showed a balance of {$240.00}. Interest in the amount of {$2.00} had been charged. On Wednesday, XX/XX/XXXX, II contacted TDBank Card Services. The representative with whom spoke to did nothing to help me resolve this balance. I was given the run around. I told the representative to cancel my card because of the poor service. I have also, via submitted numerous e-mails, via TDBank Card Services secure e-mail, asking for an explanation to no avail.
Company Response: Closed with explanation

Timely Response

2019-05-22

Allenwood, NJ

Closing your account

Credit card or prepaid card: Store credit card

Company closed your account
Complaint: Ive had the Target credit card for several years before they closed my account. Four years ago I lost my full-time job so I was struggling with keeping up with payments. Up to this point I didnt have any problem paying the bills on time. Ive contacted the company several times during my financial hardship and kept on stressing that I do not want the account closed, but that I would pay off whatever was on it ; there wasnt a lot. I told them I would keep sending money in, and not use the card, until it was paid in full. Consumers are always told to stay in touch with the creditor, and I did. They kept on assuring me that I was doing the right thing by staying in contact with them, sending in payments even if it didnt cover the monthly amount, and that my card would not be cancelled. A few months after I had gotten my balance down to XXXX, and paid off everything ( even the late fees, etc. ), they send me a letter that they cancelled my card. My credit score was climbing back up, and I get hit with this! They gave me the form letter about my credit report saying that I have too many derogatories and too many accounts past due. Now my credit score has gone down because of the nonsense these companies are allowed to create. Now it will be more difficult for me to establish new credit if I need to because of their poor business practices. My credit history with them has definitely been extremely good until I lost my full-time job. I now work three part-time jobs and am becoming more financially solvent. This should count for something! They lied, their business practices do not keep the consumer in mind, and something should be done to them!
Company Response: Closed with explanation

Timely Response

2019-05-21

Briarwood, ND

Incorrect information on your report

Credit card or prepaid card: Store credit card

Account information incorrect
Company Response: Closed with non-monetary relief

Timely Response

2019-05-21

Chester, NY

Managing an account

Checking or savings account: Savings account

Problem using a debit or ATM card
Complaint: used ATM in XXXX ms tried to withdraw {$400.00} ATM said out of service after it accepted my ATM card, i never received the money but yet after 2 tries with TD Bank they said i received it also they are charging me {$35.00} penalty. i asked to see they Video of transaction and they are refusing. ( i was told to call local police and file a report, i did call and the police told me thats its my fight with the bank and not theirs ) i feel i have the right to defend myself but they are saying i have none. this happened on XX/XX/19 at XXXX XXXX XXXX XXXX XXXX MS ATM # XXXX.
Company Response: Closed with explanation

Timely Response

2019-05-21

Arco, CA

Problem with a credit reporting company's investigation into an existing problem

Credit card or prepaid card: Store credit card

Their investigation did not fix an error on your report
Complaint: I've been a Nordstrom client for years. Earlier this year I had a medical procedure which had me XXXX in a hospital, which caused XXXX and XXXX XXXX. Due to my condition, my dad was entrusted with handling my finances. Unfortunately, to make the Nordstrom payment, he input the wrong checking account, which was my XXXX checking account, which didn't have sufficient funds to cover the payment, whereas he was to use my XXXX XXXX account, which did have sufficient funds to make the payment. Due to this I incurred a late payment, even though my active bank account at XXXX XXXX had over {$20000.00} at the time to make the payment. I had spoken to and forwarded proof of the funds and proof of my medical problems to Nordstrom, and asked that they remove the late payments. But they refused to make any such concessions, despite the fact that I was severely XXXX and had sufficient funds to pay.
Company Response: Closed with explanation

Timely Response

2019-05-21

Orion Twp, MI

Problem with a purchase shown on your statement

Credit card or prepaid card: Store credit card

Credit card company isn't resolving a dispute about a purchase on your statement
Complaint: New Complaint! Since my prior Complaint I have been the victim of identity theft, reported to the police! There are charges on my statement I didn't incur and our fraudulent! Further, I purchased items at XXXX I was supposed to receive a discount as a XXXX XXXX Card holder, I never received!
Company Response: Closed with explanation

Timely Response

2019-05-21

Stamford, CT

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Complaint: My account has been put on freeze with my funds in it and I am told to come in person at a branch to lift it. I am currently outside the country and need to access my funds to be able to do anything, but the bank will not give me any reasons for the restriction or accommodate my situation.
Company Response: Closed with explanation

Timely Response

2019-05-21

Lynn, MA

Closing an account

Checking or savings account: Savings account

Can't close your account
Complaint: I received a letter from TD Bank dated XX/XX/2019 thanking me for opening a " TD Growth Money Market '' ( account number ending in XXXX ). I have never opened an account at TD Bank ( other than a loan many years ago ) and went to the branch on XXXX XXXX in XXXX, MA to speak to an employee. The woman I spoke to stated that there was another customer with my name in another state and that the account set up was an error. She assured me the account would be closed immediately. Two days later, I received a statement. I assumed it was because the account was closed, as the statement cycle was only a few days long. Today, XX/XX/2019, I received another statement for the same account. I tried to contact them, this time, through their customer service website, but received a message that it was down.
Company Response: Closed with non-monetary relief

Timely Response

2019-05-21

Lb, CA

Problem when making payments

Credit card or prepaid card: Store credit card

Problem during payment process
Complaint: I had fallen behind on my payments with Nordstrom who is partnered with XXXX XXXX for these types of situations. I set up a payment plan in XX/XX/2019 to defer from my account being charged off, no late fees and being reported as paying on time monthly.The payments of {$100.00} would be charged for 3 months, I would NOT receive late fees, and my credit report will be reporting that I am paying ON TIME. However, that is not the case. I had contacted them in late XXXX about this situation as I kept seeing additional charges and my credit is still being effected. I asked for the call to be pulled and it was. I followed up on XX/XX/XXXX at XXXX XXXX and spoke to a manager from the collection agency who informed me that she needs to confer with the other managers and call me back. She never called me back so I called again on XX/XX/XXXX at XXXX and spoke to another manager at the collection agency about the pulled call. She informed me that I was correct about the agent informing me NO late fees will incur and about it being reported to the credit bureaus as ON TIME. Yet, she said no changes will be made until after the 3rd payment which I advised her already happened. She told me to just be patient, which is not okay. I later received a letter that I have another payment coming out in XX/XX/XXXX for {$100.00} which would make it 5 payments NOT 3. It is illegal to continuously incorrectly bill me and report incorrect information to the credit bureaus since XX/XX/2019.
Company Response: Closed with monetary relief

Timely Response

2019-05-21

MA

Managing an account

Checking or savings account: Savings account

Banking errors
Complaint: I opened a TD Bank Preferred Savings account on XX/XX/XXXX with a promotion I received in email. The promotion mentioned at several locations that the Savings account would have 2.50 % APY guaranteed for 12 months with the following conditions : " 1. Be a current TD Bank Customer who received the TD Preferred Savings introductory rate email 2. Open a new TD Preferred Savings account online between XX/XX/XXXX and XX/XX/XXXX 3. Deposit and maintain a minimum of {$20000.00} but no more than {$990000.00} in new deposits in your TD Preferred Savings account. New deposits must be funds not currently held within a TD Bank retail deposit account. 4. Link an eligible account. '' It also mentioned " Offer is limited to one TD Preferred Savings account per Customer who receives the Introductory APY email. The Introductory rate is valid for a limited time, guaranteed for 12 months from account opening date ( Note 2 ), and applies only if the daily balance of at least {$20000.00} but no more than {$990000.00} is maintained. " and Note 2 says " 2. Promotional rate is guaranteed not to decrease during the first 12 months from account opening. Rates may increase during this time. '' I met all the conditions and earned the 2.50 % APY from XXXX XXXX to XXXX. XXXX. From XXXX. XXXX, my interest rate dropped to 0.5 % without any notice. I discovered it near the end of XXXX. and contact customer service many times trying to resolve it, but got many different answers and theories. Someone said it was an error and they will adjust it for me, but it never got adjusted. Someone offered a theory saying that because I had only 2 transactions in XXXX in my checking account, I was not qualified with the interest rate, but my interest rate will come back to 2.50 % APY in XXXX since I had 3 or more transactions in the checking account in XXXX. This theory is contradictory to the many rate guarantees stated in the promotion. Even the system is actually working according to this theory, the promotion is very deceptive. Moreover, in XXXX I found my interest rate did not come back to 2.50 % APY, and customer service offered another theory that since I did not have 3 or more transaction in XXXX, the 2.50 % APY is gone forever. This is again contradictory to their previous theory as well as the promotional offer. Attached is the email promotion I received and my bank statements.
Company Response: Closed with explanation

Timely Response

2019-05-21

Buffalo Mills, PA

Managing an account

Checking or savings account: Checking account

Problem using a debit or ATM card
Company Response: Closed with explanation

Timely Response

2019-05-20

Fort Mill, SC

Applying for a mortgage or refinancing an existing mortgage

Mortgage: Home equity loan or line of credit (HELOC)

Company Response: Closed with non-monetary relief

Timely Response

2019-05-20

Anaheim, CA

Getting a credit card

Credit card or prepaid card: Store credit card

Delay in processing application
Company Response: Closed with non-monetary relief

Timely Response

2019-05-20

Hollywood, CA

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Company Response: Closed with explanation

Timely Response

2019-05-20

MI

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account information incorrect
Complaint: Subject : Target Credit Card Info. and Violative Reporting and Re-Aging of Alleged Debt. As a regulatory compliance professional, I take the position that the credit reporting data provided on my credit reports by Target ( credit card ) is in violation of federal fair credit reporting rules / Regulation V. As the CFPB staff ( the experts ) are well aware, the credit reporting agencies and those reporting to them have a duty to record consumers ' account data accurately and completely. If even the smallest detail is incorrect or if the creditor-collector can not verify a piece of data, they must delete the information. Based on the following events, I believe Target has not acted in good faith, has engaged in fraudulent credit reporting, and has damaged my current credit status. Therefore, I respectfully request that Target be held accountable and that all Target data be removed from my credit history, across all of the credit reporting agencies. The Target data on an alleged credit card debt in my name is reporting differently across the 3 major credit agencies and worse - on XX/XX/XXXX, I received a credit alert that Target RE-AGED the debt on XXXX and changed the account closed date from XX/XX/XXXX to XX/XX/XXXX!! In addition, in XX/XX/XXXX, I noticed Target reported to XXXX that I made a {$200.00} payment on the alleged, nearly 7 year old debt. THIS IS FABRICATED. 1 ) On XX/XX/XXXX, after disputing the accuracy of information for an account allegedly closed in XX/XX/XXXX, Target changed the account closed date to XX/XX/XXXX. This blatant attempt to re-age the alleged debt caused credit alert reports to generate which alerted me to Target 's fraudulent reporting via XXXX. 2 ) I had originally disputed Target information in XX/XX/XXXX after seeing that Target had posted a bogus {$200.00} payment made on this alleged debt via XXXX. This was a surprising piece of data to appear on my credit report. This information was new and was fabricated since I did not send Target this payment. Perhaps this fraudulent data was posted to the account prior to the firm re-aging the debt? Quite possibly. 3 ) In XX/XX/XXXX, I had requested data for this alleged debt after reading more about Target 's data breaches and became concerned when I noticed that across the 3 credit reporting agencies, Target reports different last pay dates, reported dates and closed dates for this account, in addition to different data as to who to contact for information on the account. Specifically : XXXX : Shows a last pay date of XX/XX/XXXX and reported date of XX/XX/XXXX. The contact info is XXXX. XXXX XXXX in XXXX., MN and no phone number if available. XXXX : In XX/XX/XXXX, the Target data reflected a XX/XX/XXXX and a closed date of XX/XX/XXXX. However, in XX/XX/XXXX, they reported a last pay date of XX/XX/XXXX. Target just recently reported a bogus {$200.00} payment. This is not true whatsoever and I promptly filed a dispute. I can't even get Target to verify the debt and the charges-balance data on this alleged account, much less would I make a payment to Target. XXXX : In XX/XX/XXXX, Target data reflected a last pay of XX/XX/XXXX and a close date of XX/XX/XXXX. However, on XX/XX/XXXX, after disputing the {$200.00} payment and noting that Target has not responded to a debt verification request from XX/XX/XXXX, they changed the reported closed date to XX/XX/XXXX ... A full 4 1/2 years AFTER they originally reported the account closed. I filed an immediate complaint with XXXX on the XX/XX/XXXX, after receiving an credit monitoring alert via email. I wish to thank the CFPB for the excellent work the department does in their efforts to protect consumers from unsavory reporting processes by credit companies and the seemingly lack of oversight by the reporting agencies. Feel free to contact for any additional information and/or copies of reports associated with this matter. Kindest regards.
Company Response: Closed with explanation

Timely Response

2019-05-20

VT

Struggling to pay mortgage

Mortgage: Home equity loan or line of credit (HELOC)

Complaint: XXXX SUBMITTED ON XX/XX/2019 PRODUCT Mortgage ISSUE Struggling to pay mortgage Hello cfpb -- I submitted the above complaint. TD Bank did respond by sending our attorney a waiver in lieu of foreclosure releasing us from all liability. We signed the paperwork and returned it in a timely manner, but then received a letter that it would take " some time to do a revised deed search '' for the Bank to sign and return the papers to us. We have not heard from them. In addition, we've received a bill from the Bank for over {$32000.00}. This is so much stress on our family, especially with our daughter so ill. Please help us. Thank you. I'm at XXXX, XXXX and our attorney is XXXX XXXX. His contact information ind on our first complaint.
Company Response: Closed with explanation

Timely Response

2019-05-20

Delray Beach, FL

Managing an account

Checking or savings account: Checking account

Problem using a debit or ATM card
Company Response: Closed with explanation

Timely Response

2019-05-20

Cheverly, MD

Other features, terms, or problems

Credit card or prepaid card: General-purpose credit card or charge card

Other problem
Complaint: On XX/XX/2019 I tried to put in a PO Box-in Maryland at the XXXX XXXX Post Office in XXXX XXXX Maryland at XXXX XXXX XXXX XXXX, but that Post Office has so much fraud, and stealing that my mail was never sent to the Post Office box, so my bank withdrew the funds ( Post Office was reported ) and I signed up instead with the DC Washington XXXX XXXX in Washington Dc because they are professional at this Post Office any how I asked my bank to take back the {$100.00} because the Maryland bank never put my mail in the Post Office box. The dispute department talked to someone at the Maryland underhanded Post office and they told my bank that I come there everyday to get my mail from their Maryland Post-Office which is a lie, because I have proof and receipts and the Post Office General will not allow any one to have two -Post -Office boxes- exspecailly coming form the same house. TD Bank failed to investigate and believed the lies that the Maryland- Post Office -said and not me and TD Bank took {$100.00} out of my bank account and gave it to the lying- Maryland Post Office .
Company Response: Closed with explanation

Timely Response

2019-05-19

Yeagertown, PA

Improper use of your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Credit inquiries on your report that you don't recognize
Complaint: Reviewed credit report and saw a number a hard inquiry from Target/td XXXX XXXX, SD XXXX. Never applied for a Target Card and made company aware. There have been no feedback from company. Requested information regarding hard inquiry.
Company Response: Closed with non-monetary relief

Timely Response

2019-05-18

NH

Closing on a mortgage

Mortgage: Home equity loan or line of credit (HELOC)

Complaint: XXXX I opened a HELOC from TDBank in XXXX, NH. I had a construction project that I needed to have done on my house and the original intent was to set aside {$30000.00} which is what the builder needed to accomplish the task. I spoke to the bank and the monies were taken out of the HELOC, set aside as a fixed rate loan with a monthly payment. The loan officer told me that these monies would never be available for me to use again. I was comfortable with that information since my purpose was to have the home repair done. As you can see from the attached documents this occurred in early XXXX. the HELOC was a 10 year draw and the account closed in XXXX of XXXX. As of that date I have not been able to draw any monies out of the XXXX and have been in repayment only. The amount that the bank wanted me to pay monthly in XXXX of XXXX was approx. {$800.00}. This was a large sum for me considering that I was still paying on the house mortgage. ( The house mortgage was paid off in XXXX of XXXX ) I spoke with TDBank and was told that the fixed rate portion of the HELOC was almost paid off - I owed approx. $ XXXX ( I don't remember the exact sum but, if necessary, I have the documents and can provide this. ) If I could pay this remaining amount owed I would be able to bring down my monthly payment to approx. {$500.00} and this is what I did. I finished paying off these monies in XXXX of XXXX. I have been in repayment only since XXXX of XXXX and have not drawn anything off of the account since that time.So ... ..My branch bank helped me finish paying off the fixed rate part of the loan and I appreciated their help. However, I did notice in XXXX of XXXX that the {$30000.00} was still included on my monthly statement. I spoke with the local branch manager, XXXX XXXX, who made phone calls on my behalf, said that there was some type of late fee which equaled {$15.00} and she would pay it out of the bank kitty. So done, I was thrilled, and she congratulated me! However, the amount never did come off of the statement. I was busy with work committments, job change and other life issues. Approximately one year later though, in XXXX, I did try to contact XXXX again. XXXX was now at another branch and it was difficult to reach her. However, I finally did, she 'sort of ' remembered but when I asked her to look into my account she wasn't able to assure me that, in fact, everything was paid as I had previously understood. This is when I originally made my complaint after speaking the State of New Hampshire who directed me to you. Please note the attached documents. I have included the initial statement from XX/XX/XXXX when the HELOC was granted ; the letter anouncing the loan amount in XXXX ; a statement from the folllowing month where you can see that now the {$30000.00} has been deducted from the initial HELOC amount of {$50000.00} ; later statements also show that those monies were always considered " spent '' and never part of my available balance. I have also attached the letter that I received from TDBank in XXXX as a reply to my CFPB complaint. What I don't understand is that in the letter it seems that the person is stating that somehow as I paid the {$30000.00} off the monies became available to me again in the HELOC ( or the {$200000.00}. This doesn't quite ring true to me. Since I know that when I would look at the HELOC I can remember only having perhaps, {$100.00} or some smalll amounts available and this would be basically available when I paid the monthly payment, i.e. as a credit card makes monies available. I realize that the {$20000.00} remaining in the HELOC was, in effect, a credit card. However, since XXXX when I finally paid off the fixed rate loan, I have made monthly {$500.00} payments which equals $ XXXX/year.
Company Response: Closed with explanation

Timely Response

2019-05-17

Mabank, TX

Problem when making payments

Credit card or prepaid card: General-purpose credit card or charge card

Problem during payment process
Complaint: I did a balance transfer in the amount of XXXX and I send it to TD bank to pay off my credit card and on XXXX the XXXX I was received and TD bank has place this funds on hold make me unable to use my credit card and any future payments I made to this account will on hold in the future I also made a payment in the amount of XXXX and again they put this payment on hold they wouldnt call both of my banks to verify the funds has clear and I offer them the phone numbers but they refused to call my banks and Im stuck with only XXXX dollars on my credit card vs XXXX limit
Company Response: Closed with explanation

Timely Response

2019-05-17

Jamaica, NY

Managing an account

Checking or savings account: Checking account

Problem using a debit or ATM card
Company Response: Closed with explanation

Timely Response

2019-05-17

Penn Hills, PA

Problem with a credit reporting company's investigation into an existing problem

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Their investigation did not fix an error on your report
Company Response: Closed with explanation

Timely Response

2019-05-17

Cherry Hill, NJ

Struggling to pay your bill

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company won't work with you while you're going through financial hardship
Company Response: Closed with monetary relief

Timely Response

2019-05-16

Washington, DC

Fees or interest

Credit card or prepaid card: General-purpose credit card or charge card

Charged too much interest
Company Response: Closed with explanation

Timely Response