TD BANK US HOLDING COMPANY

2019-05-04

Cols, GA

Fraud or scam

Money transfer, virtual currency, or money service: Traveler's check or cashier's check

Company Response: Closed with explanation

Timely Response

2019-05-04

Mount Olive, OH

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account information incorrect
Company Response: Closed with explanation

Timely Response

2019-05-03

Kannapolis, NC

Closing an account

Checking or savings account: Checking account

Fees charged for closing account
Company Response: Closed with monetary relief

Timely Response

2019-05-03

Bronx, NY

Incorrect information on your report

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2019-05-03

Hillsboro Bch, FL

Problem caused by your funds being low

Checking or savings account: Checking account

Overdrafts and overdraft fees
Company Response: Closed with explanation

Timely Response

2019-05-03

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2019-05-03

Gloucester City, NJ

Applying for a mortgage or refinancing an existing mortgage

Mortgage: Home equity loan or line of credit (HELOC)

Complaint: I am lodging a complaint against TD Bank XXXX AND XXXX XXXX NMLS : XXXX. My loan ( # XXXX ) was denied because of my credit profile. However, the XXXX credit report shows a score of XXXX out of a possible XXXX with nearly zero debt. Additionally, the underwriter assigned to my loan was negligent during their investigation with poor attention to details as they had requested multiple times for information that had already been provided, including repeated requests for items like the Escrow Analysis statement for subject property of which the underwriter had been informed ( on multiple occasions ) DOES NOT EXIST as the property has no mortgage currently. These and other oversights plus the fact that the underwriter took over 4 weeks to attempt to interpret my tax returns had left me with with suspicions of discrimination and concerns with the underwriters ability to fairly determine my eligibility. I brought these concerns to XXXX XXXX on XX/XX/19 when he agreed that the underwriter had estimated my income incorrectly. XXXX then stated he would look in to it and get back to me in a day or two. Over the following month I had called XXXX multiple times with no return phone call. TD Bank was unresponsive to all requests for information and ultimately denied my loan under a faulty premise via an UNSIGNED statement of denial. I can provide supporting documents.
Company Response: Closed with explanation

Timely Response

2019-05-02

Baltimore, MD

Closing an account

Checking or savings account: Checking account

Funds not received from closed account
Company Response: Closed with explanation

Timely Response

2019-05-02

Managing an account

Checking or savings account: Checking account

Problem using a debit or ATM card
Company Response: Closed with explanation

Timely Response

2019-05-02

Madison, CT

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Closed with explanation

Timely Response

2019-05-02

East Vineland, NJ

Problem when making payments

Credit card or prepaid card: General-purpose credit card or charge card

Problem during payment process
Company Response: Closed with non-monetary relief

Timely Response

2019-05-02

Oaklevel, VA

Opening an account

Checking or savings account: Savings account

Didn't receive terms that were advertised
Complaint: I am a TDbank checking account user and keep receiving emails from them on a saving offer of 2.5 % APY after depositing over XXXX USD. I did open it on XX/XX/2019 and deposited XXXX at the time I opened it and finished all the requirement they set up, however, I still did not see the 2.5 % APY rate showing in my account after the first month 's bill statement which was confirmed through their online account message center. Actually, you can see in the promotion offer, they advertise that I will get the APY in 10 days. Anyhow, it has been about 30 days. I would not have opened this account and transferred my money from another saving with 2.25 % APY. and keep losing my money with the TDbank. Thank you for your help.
Company Response: Closed with non-monetary relief

Timely Response

2019-05-02

Osprey, FL

Problem caused by your funds being low

Checking or savings account: Checking account

Overdrafts and overdraft fees
Company Response: Closed with explanation

Timely Response

2019-05-02

Rochdale, NY

Attempts to collect debt not owed

Debt collection: Credit card debt

Debt is not yours
Complaint: I lost my wallet years ago and ever since I've had hardship in addition I am military I m trying to buy my first home and I am now more mindful of my credit
Company Response: Closed with explanation

Timely Response

2019-05-02

The Villages, FL

Closing an account

Checking or savings account: Checking account

Funds not received from closed account
Company Response: Closed with monetary relief

Timely Response

2019-05-02

Anaheim, CA

Getting a credit card

Credit card or prepaid card: Store credit card

Card opened as result of identity theft or fraud
Complaint: Yes I never opened a XXXX card my name is XXXX XXXX
Company Response: Closed with explanation

Timely Response

2019-05-02

Brooklyn, NY

Problem caused by your funds being low

Checking or savings account: Checking account

Overdrafts and overdraft fees
Complaint: 1. In or about the end of XX/XX/XXXXor beginning of XX/XX/XXXX I made a complaint about an unauthorized charge on my account. 2. At that time I notified the customer service representative that an final determination notices should be sent to my new address. 3. On XX/XX/XXXX after realizing the provisional credit that was granted had been retracted and causing an overdraft fee for five transactions. 4. According to the customer service representative the address to which any notices should have been sent was not annotated. 5. I never received any notice directing me to forward any further information in regards to my complaint. 6. At the time the five transactions occurred I had funds in my account. 7. The retraction of the provisional credit caused my account to be overdrawn. 6. I would like the {$170.00} in overdraft fees returned to my account as they were not appropriately applied. 8. I also had overdraft protection during the time that those transactions occurred. 9. TD bank retracted the provisional credit did not occur on the date that is indicated on my mobile banking app. 10. TD is engaging in unfair consumer practices. 11. I have called numerous times and this issue has yet to be resolved. 12. TD bank has the duty to make me whole again. 13. TD bank phone calls are recorded, they should have pulled my previous phone calls and would have heard that a new address was previously provided. 14. TD should take accountability for their error.
Company Response: Closed with explanation

Timely Response

2019-05-02

Mabank, TX

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Information belongs to someone else
Complaint: Someone has opened up an account in my name with Nordstrom. I have continuously disputed this account and have spoken with several reps at Nordstrom. I was told by the Nordstrom reps to dispute the account with the collection bureaus, I have done everything asked of me, however they have done nothing to resolve this issue. I have sent in a Police Report and an FTC report and still nothing has changed.
Company Response: Closed with explanation

Timely Response

2019-05-01

Franklin Lks, NJ

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Closed with monetary relief

Timely Response

2019-05-01

Gardner, MA

Problem caused by your funds being low

Checking or savings account: Checking account

Overdrafts and overdraft fees
Company Response: Closed with monetary relief

Timely Response

2019-05-01

Mcdonough, GA

Improper use of your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Credit inquiries on your report that you don't recognize
Company Response: Closed with explanation

Timely Response

2019-05-01

Manhattan, NY

Opening an account

Checking or savings account: Checking account

Confusing or missing disclosures
Company Response: Closed with explanation

Timely Response

2019-05-01

Phila, PA

Managing an account

Checking or savings account: Other banking product or service

Problem using a debit or ATM card
Company Response: Closed with explanation

Timely Response

2019-05-01

Soquel, CA

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Complaint: I have a credit card with NORDSTROM/TD BANK. I have always made my payments on time. For some reason, I realized that there was a late payment on my credit report, I called NORDSTROM/TD BANK and they said their system automatically put me on paperless billing, which I did not request. I was awaiting letter in the mail all this time just to find out their system had an error. As you can see, I have always had a stellar payment record. I tried contacting XXXX, and NORDSTROM/TD BANK with no successful resolution. XXXX only reporting me two 30 day late payments. There was an error on their part. I was never two times 30 days late.
Company Response: Closed with non-monetary relief

Timely Response

2019-04-30

Doral, FL

Attempts to collect debt not owed

Debt collection: Credit card debt

Debt was result of identity theft
Company Response: Closed with explanation

Timely Response