Specialized Loan Servicing LLC
Consumer Complaints
There are over 4954 complaints on file for Specialized Loan Servicing LLC. Dated between 2019-12-06 and 2012-04-23.
Complaints Page 24
2019-05-14
Burlington, NJ
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: I am facing a foreclosure sale date on XX/XX/XXXX. I have been trying for three years to get my mortgage lender Specialized Loan Servicing to work with me and provide information on the transfer of my loan to their company. My wife and I had this home built and have lived here over 20 years. We are both retired and on fixed incomes and have tried to get SLS to work with us. They have been difficult to deal with and have refused to provide me with requested information. After I got an Attorney involved to obtain an accounting and this information, they offered me a temporary modification, which I accepted and made the payments as agreed. However, when I received the paperwork to make this permanent, they had increased the payment almost {$700.00} a month to start, and it would keep going up over time. I was also shocked that there was a balloon payment of {$250000.00} added to the end of the loan?? My balance is only {$370000.00} and after 30 years of payments there would be an additional $ XXXX added? I asked for paperwork to back up the application of payments and accounting and this has not been provided and instead they have pushed me towards foreclosure.
As mentioned, my wife and I have lived her 20 plus years. We bought the land, financed the construction and hoped to spend the rest of our days in this property. We have discovered some irregularities and inconsistencies in our mortgage paperwork and have requested on multiple occasions that SLS provide us with documentation, but we have been blocked at every turn. We were coerced into refinancing into a predatory loan while XXXX XXXX XXXX held the rights to our loan and the interest rate of 16.9 % was not affordable for us. This coincided with the recession and unemployment and my eventual retirement after 30 years with the postal service. We were eventually able to get a loan modification and get back on track. However, the loan was transferred to SLS on XX/XX/2015. At that time, I requested certain documentation relating to my loan payment history and documents from origination. I received a letter from them stating that this information had been sent to me, but that statement was false -- I never received this information.
My wife and I are both retired and on fixed income. My sister stays with us as well and helps with the bills. We have sufficient income to afford a fair and reasonable loan modification. However, we are still requesting the information relating to the transfer of our account -- specifically 1. Copy of the promissory note 2. Copy of the Deed of Trust 3. Welcome letter from your company verifying the service transfer and the new role of SLS in the process 4. Escrow accounting and analysis 5. Payment history with transaction codes 6. Pay-off information 7. Signed modification paperwork from previous agreements 8. Copy of the Deed of Trust that has been transferred to SLS 9. Copy of the Pooling and Servicing agreement for SLS and investor We want to resolve this matter but need Specialized Loan Servicing to work with us.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-05-13
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-05-13
Reno, NV
Took or threatened to take negative or legal action
Debt collection: Mortgage debt
Seized or attempted to seize your property
Complaint: We have a prior case number with the CFPB. # XXXX the account # XXXX.
On XX/XX/XXXX, we received a letter from Specialized Loan Servicing ( SLS ) stating that the money we paid them was voluntary. yet back on XX/XX/XXXX, the letter we had stated Default Notice and Notice of Intent to Foreclose.
What we ended up doing was borrowing XXXX from our retirement to reinstate the loan as this was the only real option given by XXXX XXXX, Teller ID # XXXX to protect us from the threatening foreclosure process. Our reasoning was to not lose the sizeable equity we have in the home.
Since reinstating the loan we have grown tiresome of the company and the way they do business. Fees here and there so we have decided to refinance the home with cash out to pay back the retirement borrowed and to get rid of SLS forever. The payoff they require is XXXX that's XXXX total. Is that fair?
The original loan was XXXX and it was discharged in the bankruptcy.
Upon researching this company and I hope you do. You will find they are predatory and are heartless. When you call you can not talk to anyone with a title, nor can you speak to a manager unless you have a CFPB Case #. Even then they are rude and will talk over you and won't let you be heard.
We wanted to try and settle with the resolution/loss litigation dept and see if we paid a lesser amount to make this go away and the representative named XXXX wouldn't let us speak. They won't even give us a statement of our account. They say the legal dept won't let them.
We are going to finish the current cashout payoff to get rid of SLS, if there is anything that you can do to help us recoup any of the XXXX from SLS we would appreciate it.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-05-11
Palm Bch Shrs, FL
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-05-10
Mem, TN
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-05-10
Dayton, OH
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-05-10
Denton, TX
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-05-09
Syringa, VA
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-05-09
San Diego, CA
Struggling to pay mortgage
Mortgage: Home equity loan or line of credit (HELOC)
Complaint: *My husband and I have been having financial and health difficulties ( XXXX XXXX, XXXX, XXXX- XXXX XXXX XXXX XXXX XXXX XXXX ) since XXXX.
*We were not able to pay our mortgage or equity line or credit card bills.
*In XXXX, XXXX had given us a loan modification with differed principle of {$300000.00} but we were forced to rent our principle residence out to maintain the modification payment.
*Our modification payment has increased to {$4000.00} as of XX/XX/XXXX.
*We also have an equity line of {$180000.00} originally with XXXX XXXX who sold it to XXXX who sold it to SLS *I have been trying to workout a settlement with SLS but they refused to accept my offer on several attempts *Instead they came up with their own structured payment of {$650.00} monthly on an increased balance of XXXX. I am in no condition or financially capable to make such payment monthly.
*After submitting a complaint to CFPB on XX/XX/XXXX, SLS responded with a threaten notice ( see enclosed document attached ).
*If I do not agree to their terms they will foreclosed on my property. And a demand of {$200000.00} due on XX/XX/XXXX. And continuously phone calls harassing me and threaten to foreclose.
*Just yesterday, XX/XX/XXXX, I received a phone call from XXXX XXXX who tells me to sell the property if I can not afford to pay the amount of {$200000.00} that due right now.
*I asked to talk to her manager, so Mr XXXX XXXX supervisor took over the conversation on the phone, He said if I can not pay {$250000.00} by XX/XX/XXXX, I will be reviewed for foreclosure.
I beg them to please communicate with me through email, because the phone calls are too stressful and had increased my XXXX XXXX to XXXX. But He refused and said they are not aloud to do that and continued to harass me with threatening phone calls.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-05-07
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company disputes the facts presented in the complaint Closed with explanation
2019-05-07
NC
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: When the mortgage NOTE was transferred to SLS from XXXX XXXX XXXX was it a electronic NOTE?
Information shows that the NOTE was securitized in 2006 ( see attachment, Line 6. XXXX XXXX )
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-05-06
Wonder Lake, IL
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: I have tried to get a loan modification from SLS ( SPECIALIZED LOAN SERVICING ) My hardship started when both my parents got sick. My father had XXXX XXXX and My mother was diagnosed with XXXX both at the same time. My father and I have owned a company for over 30 years. My Father could not continue to work any longer. They were both put in XXXX at home. Both my sister and I were there to care for them as their health started to rapidly get worse. I was unable to work as both my sister and I would switch off taking care of them. In XXXX of 2017 my parents XXXX XXXX 11 days apart. Since then I have had to file Chapter XXXX. With being so behind on my payments I have a XXXX regular mortgage payment and a XXXX Chapter XXXX payment. Roughly XXXX per month. So far I am keeping up however being self employed I do not know how much longer I can do it. If SLS sees that I am making both payments why wouldn't they help me with a loan modification so this would relieve some of the pressure? I have put almost XXXX worth of work in my home and don't want to leave. I would hope that they would give me a shot at a loan modification. Have a little heart and see what I have been through,
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-05-06
Chicago, IL
Struggling to pay mortgage
Mortgage: FHA mortgage
Complaint: Talked to SLS today, had an attorney XXXX XXXX XXXX, helpling me but is a scam, didnt know what they submitted, then get a letter about short sale, XX/XX/XXXX then sent to them on XX/XX/XXXX no response. Talk to rep, said sale XX/XX/XXXX, refaxed modification and removed XXXX XXXX XXXX, but said no time?!?!? If need to short sale how can i list in 2 weeks!!! Know not an excuse but didnt sign anything with the law group, doing it on my own now.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-05-06
Somers Point, NJ
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: I have provided all my current financial information to the lender and they keep asking me about a job I no longer have! They have removed me from review for no reason and we have already contacted their office within the last month over 8 times advising they have incorrect information Thank you!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-05-05
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-05-04
San Jacinto, CA
Applying for a mortgage or refinancing an existing mortgage
Mortgage: Home equity loan or line of credit (HELOC)
Complaint: I have been trying to get a lien removed/release from Specialized Loan Servicing. After filing a complaint with CFPB to finally get a response to why XXXX XXXX was holding title to my primary residence they advised I needed to contact Specialized Loan Servicing.
I understand that back in the early XXXX 's loans were being sold even before the 1st payment was due. I had 2 loans with XXXX when I purchased the home. I filed BK in XXXX and listed both loans and was discharged. It was brought to my attention that the 2nd lien has not been removed and after submitting a complaint to CFPB I got a response from XXXXXXXX XXXX that advised to contact Specialized Loan Servicing. They will not send anything to me since the systems says I am in a BK even though it has been discharged since XXXX. I have sent several letters to Specialized Loan Servicing but they can't speak about the account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-05-03
Orchard Mines, IL
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: I always paid my mortgage to XXXX XXXX XXXX online until one day out of the blue it said you must now send payments to SLS Specialized loan servicing .... after it was already shifted from XXXX. I recently asked for a loan modification and they said no, but then sent me the modification in the mail saying congratulations ( odd? ) But ok so I made the 3 months of lowered trial payments, then they all of a sudden increased it right back, up another {$50.00} a month saying they overlooked something on the escrow account ( but didn't know what exactly when I asked ). In fact, they never have any answers like where the extra {$800.00} fee came from, why my principle was down to like $ XXXX now back up to XXXX and they call, but when I answer they just hang up ( like it's a machine ) or a machine leaves a vm saying " sorry we missed you ''. Anyway, so yes I'm behind again because they increased my payments again which is not the payment I agreed to. So, today ... I was in the shower getting ready for a meeting when my dogs starting going crazy, so I assume there was a sales pitch at the door or something, but as i walk to my bedroom wrapped in a towel, i look out my bedroom window and there is this old guy standing right in the middle of my yard taking pictures ( creepy! ... if you are going to take pics, take them from the street, not outside my bedroom window! ) ... then he proceeded to walk around the house to my back yard, driving my dogs nuts, goes back up to door, looked in my MAILBOX ( federal crime ), walked down my driveway, glanced in my car, then sat in his car that was parked on the road. Unless you are a police officer with a badge, and proper authority, you have no right to be snooping by my windows. Then, when he saw me open the door, he pulled his car into my driveway behind my car so that I couldn't leave ... and just SITS THERE ... it's raining out now, I'm dressed for a meeting that I'm in a rush to get to, and I'm like " excuse me, you are in my way and I need to leave for work '' so now I'm out in the rain, standing at his car and he's like " well, I got these papers here from sls and I just need some info from you like your date of birth and yada yada ... '' and I said, I'm sorry, but I don't know you and you have not shown me ANY identification and if you work for sls, then you should already have my date of birth ... so just give me the paper. You have now made me 5 min late to my meeting and this is illegal to trap me in my own house and snoop thru my mailbox and sneak around my house without proper authority! I know I'm behind on my payments but at the moment I still LIVE HERE and to me you are just some strange old creepy guy that " claims '' he works for my bank ( which I'm not sure if my bank is XXXX or SLS to this day ) but whatever. I want to keep my home but I can't keep dealing with this company. You tell me my payments are like {$820.00} then 3 months later {$870.00} .... and you just keep adding to principal and I'm exhausted trying to deal with it. I never signed anything asking for this company to service my loan anyway. Just leave stuff alone and I would have been fine. I was laid off a couple times, I got caught back up but sls makes it impossible. No one on the phone ever has real answers and always rude.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-05-03
Bellevue, TX
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: I'm contacting you in regards to my mortgage company. My mortgage company put forced home insurance on my account which I never approved or authorized or signed for. They are trying to bill me for about 3 months for having a lapse in coverage and they tell me that it will only cover if my four walls fall down, which I've never heard of a insurance company not covering more. The amount that they are charging is almost how much I pay for home insurance in one year. They sent me a bill on XX/XX/2019 for {$1000.00}. I contacted them and told them that that was way more then it should be. They said that they couldn't credit or waive any amount and wouldn't work with me or speak with me anymore about working with my account. I then sent in my XX/XX/2019 payment for {$1000.00} and they never applied my payment to my account. I contacted them and asked them why and they said that I hadn't paid the amount that they had billed extra for the home insurance and since they didn't get the whole amount that they wouldn't be able to apply the {$1000.00} to my XX/XX/2019 payment. Now it's XX/XX/2019 and I contacted them again and they said since they hadn't received the whole amount that they are charging for the XX/XX/2019 bill that they are going to report it to the credit bureau as late. They are basically holding my payment as ransom and refuse to apply my payment to my XX/XX/2019 bill. Not only that, but when I send in my XX/XX/2019 payment for this month of {$1000.00}, they will apply whatever they want to the XX/XX/2019 bill and they deduct that amount from the XX/XX/2019 payment, then my whole XX/XX/2019 payment will not be applied and then they will wind up marking that as late also and holding that payment ransom also, even though the bill will be on time. Then I will keep being late on my account, having it reported to my credit, and them taking whatever they want out of my money to supposedly apply it to the home insurance, but I really believe that they are scamming me out of my money and want to have them investigated and reported and for this to be taken off.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-05-03
Lewisville, TX
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: I have gotten behind ( well been behind for some time on my loan ). My mortgage servicer Specialized Loan Servicing sends me a monthly statement indicating my amount/s and what I have paid. On this statement it shows Fees/Charges/Optional Product with a {$0.00} balance but yet the past 2 times I have called them they have advised me verbally that I owe them over {$300.00} in late fees. How can you indicate on my monthly bill that I have no late fees but yet say that I owe you late fees over {$300.00} ( can't remember exact amount ). I feel that they are being untruthful in not disclosing to me that I am being charged a late fee when they send out my monthly statement.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-05-03
CA
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: XXXX XXXX sold my loan to Specialized Loan Servicing ( SLS ) last year. In the transition my escrow account paid for my hazard insurance. I sent the bill to SLS after they rejected it with the agent. I was told they were looking into it. It's been 2 months and now the coverage cancelled XX/XX/19 per a letter received from XXXX 's XXXX today. This is fraud by trying to force me into taking out their coverage at double the rate since my coverage is now cancelled based on their breach of contract and an additional XXXX fee has been assessed. Total due to XXXX 's is XXXX and the agent is at XXXX XXXX XXXX XXXX, policy XXXX. SLS should be sanctioned based on this fraudulent activity. Please assess penalties and interest on my behalf.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-05-02
Caro, MI
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-05-02
Chester, VA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: I lost my husband due to XXXX. I am on the title, but not the loan for our home. The estate has gone through probate and I am now sole owner listed on the record. I sent this information to SLS and with a loan modification request. I DO NOT want to lose my home. I can afford it, if I can consolidate two other loans. A simple refi/loan modification would solve this. However, SLS, instead of completing due diligence simply closed out my request for a modification. I am requesting that this modification be opened again. In addition, I received another letter also attached stating they needed information that I had already sent in with the loan modification. This is an extremely stressful and emotional time. Again, with some refinancing, I can afford my home and do not want to lose it. I am requesting that you investigate and hopefully streamline
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-05-01
Berkeley, NJ
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-04-30
MO
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: I have tried multiple times on their website as well as calling to make my house payments.
After going through the touch tone menu it ends up saying their office is closed and gives the days and times they are open but it keeps saying they are closed during those times.
also when i try to enter my loan info and pay on line it will not accept the loan info or payment attempt. They are claiming i am negative over {$2400.00} in my escrow and have raised my payment that i am unable to pay anyway ... LOL!
They seem like scam artists trying to grab property through foreclosure especially since they recently picked up my mortgage from XXXX XXXX in XX/XX/XXXX and its been trouble ever since.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-04-30
Woburn, MA
Struggling to pay mortgage
Mortgage: Home equity loan or line of credit (HELOC)
Complaint: Specialized Loan Servicing has created shell companies to illegally attempt to collect debt..I have a HELOC that was serviced by them.It was discharged in a bankruptcy but is still a lien on the property.I had been attempting to do a settlement with them when the servicing and debt was allegedly sold.On XX/XX/XXXXthe mortgage was assigned to XXXX XXXX XXXX using the SLS corporate address, there was no phone number or contact capacity for XXXX XXXX.My calls and emails received no response.When I asked to speak to someone from XXXX XXXX by calling SLS I was told that there was no one to talk to.In the interim I received a letter from XXXX XXXX XXXX ( XXXX ). saying they acquired the mortgage and servicing from XXXX XXXX.XXXX began illegal collection efforts culminating with a 30 day cure notice that is illegal in Massachusetts.The notice also threatened giving the information to the credit bureau and a promise to begin foreclosure after 30 days.This was sent on XX/XX/XXXX, it is now XX/XX/XXXX.Nothing has happened.This violates the FDCPA and the State of Massachusetts Collection Laws.
I believe that SLS, XX/XX/XXXX, and XXXX are all essentially the same company.Please see the mortgage assignments attached.XX/XX/XXXX is c/o the SLS corporate address, then XX/XX/XXXX and XXXX have the same address and suite number.
This allowed SLS to use illegal means to collect the debt.SLS is a large servicer and is licensed by the Division of Banks in Massachusetts ( as required ) as a collector and servicer.Neither XX/XX/XXXX or XXXX are licensed by the MassDOB as a debt collector.This servicing sale subterfuge allows SLS to profit from illegal collection efforts and not jeopardize their own licensing.
I am attaching the mortgage assignments and 30 day cure notice.SLS should not be allowed to be a licensed servicer and debt collector and sell their uncollectable debt to their created entities XX/XX/XXXX and XXXX to be illegally collected.If XX/XX/XXXX and XXXX aren't really SLS how can a licensed debt collector sell 103 non performing Massachusetts loans o someone not licensed to collect them.This is unfair and deceptive.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation