Specialized Loan Servicing LLC

2019-06-15

Hesperia, CA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-06-14

Shulerville, SC

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account information incorrect
Complaint: On XX/XX/XXXX specialized loan reported that I was 30 days late on my mortgage to all 3 bureaus. This is incorrect I have documents from them showing I was not late for 2 years. This made my credit score drop 59 points and I am unable to co-sign on a loan because of this drop. This is false reporting and Hindering to my family. I called specialized loan and they can not do anything and dont know how long this would take. I need this done ASAP!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-06-14

N Haven, CT

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: I paid {$2100.00} ( Cash ) to specialized loan servicing due to the fact it was due on the XXXX of XXXX ( Had the bill for a month ) & i had already rec 'd a transfer of servicing my loan to XXXX, XXXX XXXX XXXX, whose transfer notice had no information about my loan or an amount to pay on the payslip. I didn't want my FICO score to fall so i sent the above mentioned Amount by XXXX XXXX on XX/XX/XXXX ID # XXXX, XXXX AM payment {$2100.00} assuming they would send it over to the new server. ( That wasn't The case ) Evidently, it had not reached them until the afternoon, because they told me they would not accept the payment when it was wired to them. The woman was adamant about them not accepting it. ( So i assumed XXXX XXXX would get it back & inform me ) At lunch i checked the Tracker on XXXX XXXX & it showed accepted/delivered, the confirmation number is XXXX. That afternoon, I spoke to a man named XXXX & he checked my information & confirmed. He said a dept. called the Resolution group had it & didn't know how long it would take to be released. This morning they closed all of my accounts on all 3 credit agencies. They all dropped XXXX points because XXXX wasn't on the reports with my Mortgage Transfer amount. I would like my money back since SLS had no account to appy it to. Timing is kind of funny that they closed it the day after i spoke to them.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-06-14

Simi Valley, CA

Trouble during payment process

Mortgage: FHA mortgage

Complaint: Our loan was sold to Specialized Loan Serving from XXXX XXXX. We made payments just as before normally but there was extra money due and I couldn't figure out why. I called them and they said something to the point of since the loan was just sold to them, the escrow accounts are just being figured out and that extra money I owe for escrows should be worked out soon. Not to worry. They were very nice about it. Then after a few months, we got a late charge saying we hadn't made the proper payment. I called back saying that I had previously contacted them about the escrow money and that I was waiting for it all to get worked out. They were very rude this time and acted like they had no idea what I was talking about. They said that the escrows were refigured and short so we had to pay the difference. OK, that would have been no problem, but they increased the payment ( to cover escrow shortage ) and we were dealing with evacuations and relocation. So we were never late just short on the regular amount of payment since it is automatically paid the same amount every month. Now, we are looking into our credit scores and for the first time see that they have marked us as late on our credit report. I'm enclosing all the screenshots for you to see and I can supply whatever else you would like me to. In the middle of all of this, we were affected by the fires and a mudslide and had to evacuate our home. I asked if these disasters affected my payment at all and they said they didn't know and that they would not look into it. I told them that it wasn't a good decision to take into account the disasters, again very rude about it. I was quite taken back by this since I had received a letter stating that if there were any problems due to the disasters to let them know. I also want to add that I receive many emails from Specialized Loan Serving and not once did I receive an email about my payment being higher than normal. When I asked them why they couldn't have let me know about my increased higher payment, they said they are not authorized to send statement payment information - just all other information. They charged us not only penalties on our escrow shortages ( that were recalculated after the sale ) but also negative credit report marks. Thanks for looking into this it. Thank you, XXXX and XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-06-13

Washington, DC

Attempts to collect debt not owed

Debt collection: Mortgage debt

Debt was already discharged in bankruptcy and is no longer owed
Complaint: Subject : Complaint To : Consumer Complaint Agent, Im writing this complaint to complete my previous complaint against XXXX XXXX. Let me make it clear this complaint is about Specialized Loan Servicing. My relationship with this mortgage servicing company began as a result of a previous relationship with XXXX XXXX. In XXXX of XXXX, XXXX XXXX transferred my slander mortgage, onto Specialized loan Servicing. XXXX XXXX had no legitimate interest in my mortgage. In XXXX, XXXX XXXX made some purchases that made it impossible for them to maintain its illegal claim to my Note. XXXX XXXX transferred my account to it subsidiary. Specialized Loan Servicing is a subsidiary of XXXX XXXX. Specialized Loan Servicing began calling me in XXXX. I asked the customer service representative ; What bank are you servicing this mortgage for? The agent informed me he was unable to disclose this information. He immediately went into telling me about how I had taken out a mortgage in XXXX. I asked him what that had to do with his call. The representative could never answer my questions about who the Note holder was. Specialized Loan Servicing called me day after day harassing me. Each time Specialized Loan Servicing called me, they refused to answer one very simple question, who are you servicing this loan for? In XXXX my father died suddenly after suffering a XXXX XXXX. I was constantly harassed by Specialized Loan Servicing. I told the agents to stop calling me. Specialized Loan Services never stopped calling, even after I told them I had filed a complaint with the DC Superior Court, they still wouldnt disclose who they were collecting for. Specialized loan Servicing began sending people to my house and my neighbors houses with little notes saying call your mortgage company. I have been harassed and bullied by this mortgage servicing company, who cant tell me who their providing the service for. XXXX XXXX illegally identified themselves as the Note hold on more than one occasion. It was this same type of bullying and harassment that got me entangled into a fraudulent mortgage with XXXX XXXX. XXXX XXXX transferred my non-existing illegal mortgage to its subsidiary attempting to bully me into another illegal contract. I want Specialized Loan Servicing to stop harassing me. I am seeking damages for the emotional trauma Specialized Loan Servicing has caused me. These people continued to call me day after day and refused to tell me why. I told them my father had died and I needed to help my sibling get his affair finalized. The calls from SIS keep coming and still no answers to my questions. The calls continued even after I filed with the court requesting an answer. I filed on XX/XX/XXXX, Specialized Loan Services continued to call and turned up the pressure by sending people to my home as well as the homes of my neighbors. Please keep in mind all the time they are calling and coming by they still have never responded to my question. Who is the holder of the Note you are servicing? Specialized Loan Servicing is not servicing a mortgage Note for any bank. Specialized Loan Servicing is a subsidiary of XXXX XXXX developed to maintain invalid fraudulent accounts established by XXXX XXXX. I have endured unimageable XXXX as a result of XXXX XXXX knock Off, Specialized Loan Servicing. Please use this information to help others who have not yet discovered the con.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-06-13

Chowchilla, CA

Closing on a mortgage

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-06-13

Struggling to pay mortgage

Mortgage: FHA mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-06-13

Bohemia, NY

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: We entered in a trial modification agreement in XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX & XX/XX/XXXX each month payments in the amount of {$320000.00}. Instead of the three ( 3 ) payments they said on the offer they us to continue until we received the final documents so that we would not be in arrears. Even though we did not receive our documents to sign until XX/XX/XXXX, the documents are dated XX/XX/XXXX. After the execution of the documents the payments were : {$3100.00}. We made the payments, but we realized that what they said was owed was not right and how were all of the trial payments credited to my account? Every statement that was sent to me stated that i was in arrears? I have a statement that shows that I had a suspense amount on my statement of {$4800.00}, I still do not know how that amount was applied? We are making payments every month, it seems as though the more payments we may the more the statements say that we owe? When we call SLS it is going around in a circle, they put you on hold and then you get a lecture from a representative about not being able to afford the mortgage. They change the payments without your knowledge???? We want our mortgage current but we need your help to sort this out, trying to get someone in this company to clarify this issue does not work. Please help us.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-06-12

Traver, CA

False statements or representation

Debt collection: Mortgage debt

Attempted to collect wrong amount
Complaint: I received a letter from Specialized Loan Servicing, saying that if I didnt pay the amount from a reinstatement they sent to my daughter in her email address, they were going to foreclosure my house. This was a credit line that was sold from XXXX to other lenders that I had no knowledge of for 10 years because I thought it was included in my loan modification from XXXX XXXX XXXX since they took over my loan. Anyways, they sent the first reinstatement for the amount of {$30000.00} due XX/XX/2019. I couldnt meet the deadline because my daughter provided the funds and it took a couple days for the check to clear. She called on my behalf and asked for a second reinstatement. The second reinstatement was for the amount of {$30000.00} and I asked for this one to be emailed to my daughters email address. We received it on XX/XX/2019 and once we received it, we went to my bank and did a wire transfer. My daughter called on my behalf on XX/XX/2019, to see if they had received the funds, and the customer representative she spoke to said, my account was still showing delinquent for the amount of 8,000 something. She asked why, and after putting her on hold for 30 minutes, they told her it still showed delinquent because they miscalculated the attorney wages/legal fees in the reinstatement. How is this our fault? They are a big corporation and they are supposed to have qualified people drafting these kind of legal documents. Not only that but they had not one opportunity to catch this mistake from their part, but twice when they sent the second reinstatement. I did everything on my part in paying on time in the time frame requested. I was told by multiple customer service representatives on recorded phone calls that once I payed the reinstatement amount my account was going to be off delinquency and I could start making my payments on time, and that they would stop the foreclosure process set for XX/XX/2019. My daughter has been calling since the XXXX of XXXX, every other day, on recorded phone calls trying to get an answer from them as to how they are going to resolve this issue and the status of loan and house. Every time she calls they transfer her to different departments and tell her a supervisor will call her in 24-48 hrs. She talked to a supervisor named XXXX on XX/XX/XXXX, and he said he was going to send it to the cash department to look it over and fix it. Its been two weeks and still no response. Today is XX/XX/2019 and she was given the same response. This time they said a supervisor by the name of XXXX again, was going to call her today, but their credibility at this point is zero. Only thing they say is that yes its still reflecting that overdue amount of 8 thousand something and that the house is not under foreclosure and they have no answers for us other than that. They keep saying they sent it to an escalation department where a man by the name of XXXX was supposed to call my daughter 2 weeks ago and we still havent heard from him or anyone. We are going on a month in 2 days and we still have no answer from them. Im very frustrated and upset with the level of unprofessionalism from this company. We paid the amount set forth in the reinstatement and now its not valid? This then makes me question the validity of my debt with this company because they are supposed to have qualified people drafting these type of legal documents. Now they turn around and say its not valid? Where is their ethics and credibility as a company. Its almost as if they want me to lose my house. I just hope to hear from someone because its going to be a month and I still have no answers. Not knowing the certainty of the faith of my house and loan is aggravating. I also hope that just as they hold their customers accountable, I hope they hold themselves accountable for the mistake they did with my reinstatement. This whole process was supposed to be smooth process and it has been nothing but a nightmare.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-06-11

Phoenix, AZ

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-06-10

Tonalea, AZ

Closing on a mortgage

Mortgage: Conventional home mortgage

Complaint: On XX/XX/XXXX of 2019, XXXX XXXX sold my mortgage to Specialized Loan Servicing. Before the loan was sold I owed XXXX XXXX XXXX in charges due to an attempted foreclosure in three years ago. I challenged XXXX XXXX in there assessment of these fees and they investigated the charges. I accepted their charges. Now since my loan has been sold, they say those charges are XXXX, XXXX almost three times the amount on the XXXX XXXX loan. I had SLS ( Specialized Loan Servicing ) investigate those charges and they came back and said no that is what you owe. I have XXXX XXXX statements saying that is what I owed, and now I have SLS telling me no that is not correct. You actually owe over XXXX. Then during the process of transferring my loan, some of my payments went to XXXX XXXX and instead of sending them onto SLS like they stated they would, my loan payments were late and so SLS charged me over XXXX dollars per late payment. I think this is unfair practice on both their parts. I want the CFPB to investigate why I must pay more to SLS than what XXXX XXXX said I needed to pay, and why my late charges were not taken off by SLS.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-06-09

Gilbert, AZ

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-06-07

Echo Park, CA

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-06-06

Closing on a mortgage

Mortgage: FHA mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-06-06

Closing on a mortgage

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-06-06

Brooklyn, NY

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: Specializing Loan Servicing is using faulty information in the servicing of the mortgage loan. SLS has been made aware of the robo-signed document which is the enclosed Assignment of Mortgage. XXXX XXXX XXXX XXXX XXXX XXXX went out of business on XX/XX/XXXX, and Mortgage Electronic Registrations Systems can not assign a mortgage and does not have employees. The robo-signed Assignment of Mortgage is trying to make it appear that XXXX XXXX XXXX XXXX XXXX XXXX was in business on XX/XX/XXXX, and XX/XX/XXXX. Specializing Loan Servicing has also failed to deliver required foreclosure protections. The CFPB issued amendments on XX/XX/XXXX, The rule issued establishes new protections for consumers, including requiring servicers to notify borrowers when loss mitigation applications are complete : Whether a borrower is entitled to key foreclosure protections depends in part on the date a borrower completes a loss mitigation application. If consumers do not know the status of their application, they can not know the status of those foreclosure protections. The final rule requires servicers to notify borrowers promptly and in writing that the application is complete so that borrowers know the status of the application and have more information about their protections. The CFPBs new rule clarifies that, if a servicer has already made the first foreclosure notice or filing and receives a timely complete application, servicers and their foreclosure counsel must not move for a foreclosure judgment or order of sale, or conduct a foreclosure sale, even if a third party conducts the sale proceedings, unless the borrowers loss mitigation application is properly denied, withdrawn, or the borrower fails to perform on a loss mitigation agreement. Specializing Loan Servicing has yet to respond to a Notice of Error and request for information. Specializing Loan Servicing has yet investigated my complaint.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-06-06

Boston, MA

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-06-06

Foothill Ranch, CA

Trouble during payment process

Mortgage: Other type of mortgage

Complaint: SLS put my property in website whom advertise for Homes for Auctions and foreclosure sites I am on time and paying them through my lawyer and court because SLS is a chest XXXX fraud company creeps come here to my property I am sitting in my living room and the creep have a nerve to come front of my property and start taking photo why this is how SLS run a mortgage company by abuse the home owner and sell people home by lie fraud and cheating
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-06-06

Grand Prairie, TX

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-06-06

Woodland, WA

Trouble during payment process

Mortgage: Home equity loan or line of credit (HELOC)

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-06-06

Atl, GA

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-06-05

Trouble during payment process

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2019-06-05

Centerville, MA

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-06-04

Tubac, AZ

Applying for a mortgage or refinancing an existing mortgage

Mortgage: Conventional home mortgage

Complaint: I want my granddaughter to assume the loan as she pays the mortgage and stays there. XXXX letter was signed and emailed to XXXX as requested. The prior rep had advised me to send in a letter to this address stating why the assumption was wanted with details. XXXX I email the XXXX stating that I havent heard anything what do we need to do to get the assumption process rolling I never get a response Mid XXXX I call because I still haven't heard or received any contact and told that it takes up to 30 days for their team to review it as they have to take it to investors to get the approval. XXXX XXXX I speak with a representative who states that the email was received, but it should have been mailed in, but it looked like it was already being processed. She stated that in the future this type of letter should have been sent via snail mail to SLSXXXX, CO XXXX and recommends XXXX Physical Letter signed and snail mailed out XXXX I called customer service to which they stated they had not received my letter, but recommend me sending it in, possible with tracking verification, and that they would open a ticket to search for the letter. XXXX XXXX The letter showing intent for myself to assume the loan resent. Attached was a letter stating all the interactions we have had. This was sent with tracking verification. This reached the destination XXXX and picked up XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-06-01

Greenwood, CA

Trouble during payment process

Mortgage: Other type of mortgage

Complaint: Specialized Loan Servicing purchased my second position mortgage in XX/XX/XXXX. I have been making extra payments to principal since that time. SLS seems to be charging excessive interest since this time, as my current balance is much higher than it should be. I have called SLS and talked to XXXX ( 3rd level ), XXXX and one other person on XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX. On each occasion, these employees promised a cash analysis ( showing how my payments are recorded by SLS and how interest is charged ) would be sent to my home address within 5 business days. I have not received any such document from SLS as of XX/XX/XXXX. I will pay off the mortgage immediately ( as I don't trust SLS ) but the balance is much higher than it should be do to excessive interest charged by SLS and they will not show any justification. I attached tax statement documents from them that show erratic interest charges. Such as {$2100.00} interest paid in XX/XX/XXXX, {$0.00} in XX/XX/XXXX ( no document sent to me for that reason according to SLS ). {$1500.00} in XX/XX/XXXX and then {$6500.00} in XX/XX/XXXX. These widely different interest paid amounts on these tax statements make no sense. SLS is cheating me and then lies to me on the phone when I ask questions of them.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response