Specialized Loan Servicing LLC

2019-07-11

Katonah, NY

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-07-11

Rowlett, TX

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-07-10

Bridgeport, CT

Trouble during payment process

Mortgage: FHA mortgage

Complaint: I received an escrow account disclosure statement which showed that I have an escrow shortage of two months. Upon review of the statement I noticed that my taxes did not increase. I did notice that the mortgage company was showing that my taxes are to be disbursed in XX/XX/2019 and XX/XX/2019. My taxed are due in XXXX and XXXX. I called on XX/XX/XXXX and spoke with a variety of people who insisted that the escrow was correct and they told me that they disburse one month early. To which I replied, you are not disbursing one month early for the XXXX installment, however you are disbursing two months early for the XXXX installment. I was then told that this disbursement would not have made my escrow short. I was bounced back and forth between the tax department and customer service before one person who I believe was named XXXX in customer service said, " oh I see how that can make you have a one month escrow shortage. '' She said she was going to alert someone and I should receive a new escrow statement. On XX/XX/XXXX I called again to check the status and nothing had been done. I asked to speak with a supervisor. Once again I was bounced back and forth between the tax and customer service department. This time someone from the tax department, it may have been, XXXX, was very annoyed as I explained to him that the escrow statement was incorrect and that I know how escrow works and is calculated and I need this to be corrected. Once again I was told that my statement is correct and that these untimely disbursements wouldn't make me have a shortage. He then transfers me back to customer service and the cycle thus continued. On XX/XX/XXXX I called again and asked the rep to read the notes on the account. They said, Oh let me get you over to the tax department. At this point, I am very annoyed with this process, so I tried a different approach. I asked the lady ( I think her name was XXXX ) if she could pull my escrow statement from the previous year. She said no. I said you're my mortgage company and you do not have access to pulling my documents? Again, she said no. I told her to get me to a supervisor who could. She then transfers me to XXXX in the customer service department. He was able to pull my statement from last year. I asked him if he could view last years statement and this years statement at the same time. He said yes, and then asked me what he was looking for. I went line by line with him to show him how my payments for my taxes remained the same, however the only difference is the timing of when they are disbursed. Once again, he says well we do disburse a month early. To which I replied, " No do not do that '' because if you disbursed a month early you would be disbursing XXXX 's payment in XXXX and you are disbursing my XXXX payment in XXXX which is two months early. '' He placed me on hold, and then he came back and said well, " I was told that disbursing early wouldn't make you short. '' To which I replied, " I hate to insults anyone 's intelligence, but this is simple math. If you disburse my taxes two months early of course my escrow is going to show that it is short. '' Once again I reiterated my taxes are due in XXXX and XXXX. I offered to send them the bill that I received from the city of XXXX 's website. I also offered the website so that they could go and retrieve it for themselves. XXXX statement that he would have the statement re-ran and that I would hear from him on XX/XX/XXXX. It is now XX/XX/XXXX and no word from XXXX. I called the mortgage company today XXXX XX/XX/2019 ) and asked the customer representative who's name was XXXX, to read the notes on the account. What was alarming to me was that he statement that I had an issue with the escrow amount. There was nothing that he read to me which stated that the issue was the way the disbursements are being made. I understand that a mortgage company can keep a XXXX month cushion for escrow, however the escrow should be disbursed correctly and when it is due. If you are going to state that you disburse a month early that is fine, but you can't disburse early for XXXX installment and not the other. Also in this particular case they are disbursing XXXX months early. I do believe this to be a violation of the spirit of the RESPA act.
Company Response: Closed with explanation

Timely Response

2019-07-10

Allen, TX

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2019-07-10

Allen, TX

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-07-10

Baltimore, MD

Struggling to pay mortgage

Mortgage: Other type of mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-07-09

ID

Trouble during payment process

Mortgage: Home equity loan or line of credit (HELOC)

Complaint: I am writing to file a complaint against the mortgage company ethics, laws and procedures regarding loans after bankruptcy. In XXXX of XXXX, I had to file a chapter XXXX. My first and second mortgage were serviced by XXXX XXXX XXXX. I agreed to retain and pay on both mortgages. In XXXX, I opted for a Home Retention Loan Modification through XXXX XXXX XXXX. I requested and put on the application that both mortgages be combined and put on this modification. I was told they would do that. It was 9 months of XXXX to go through this process, as XXXX XXXX XXXX lost paperwork I sent to them numerous times, I had to talk to numerous people and go through the issues with them every time as it never was in the 'notes ' of what I called about previously.. Every time they requested paperwork- I immediately put it together and faxed it- only to have them say they lost or never received it even though I sent it to the number they told me to with a cover sheet of all my loan information. I called them every two to three days, waited on hold for long periods of time, every time to confirm the papers I had faxed in were received and the progress of the modification. Finally in XXXX of XXXX, the modification was approved and signed. I have faithfully paid my mortgage every month since then, had I known I had a second elsewhere with a different company, I would have paid that too. XXXX XXXX XXXX said they were combined. Why should I think otherwise .... Twice my mortgage has changed companies and BOTH times I was notified by the company who held the mortgage and the company to purchased the mortgage that I was to send payments to them- I was sent MONTHLY payment statements and payment coupons. In XXXX of XXXX, 4 years after my bankruptcy and 2 years after my modification- a company called XXXX , sent me a letter saying they were servicing my second mortgage- I sent them a letter back stating I didn't know who they were- ( letter A ) that XXXX XXXX XXXXXXXX gave me a home modification in XXXX and my second was under that. Never heard another word from them. I never received payment coupons or any correspondence from them- I checked my credit report and nothing was on my report, I also went down to the county courthouse to see who had a lien on my property and nothing came up-so I though it was a scam. Four more years go by and I hear from a company SLS saying they had my second mortgage- Since I never heard again from XXXX and was sure both mortgages were under my modification- I received nothing saying that they had my loan. I again checked my credit report and at the county courthouse and nothing again came up- I wrote it off as another attempted scam. In XXXX of XXXX, now 10 years after my bankruptcy, I got a letter from SLS saying they were going to foreclose on my property due to non payment. My attorney had me check my credit report and go down the the courthouse - again nothing. My attorneys assistant found something in her search on the internet, however, the lien holder was XXXX XXXX XXXX NOT SLS. My attorney sent a letter on XX/XX/XXXX requesting documentation ( letter B ) - SLS sent me a letter stating they got the letter and would send the requested documentation, I got that paperwork XX/XX/XXXX. In the meantime, I got another letter from SLS that my retention person was XXXX I called her on XX/XX/XXXX and told her this story- she told me I needed to pay what was in arrears by XX/XX/XXXX or short sale my house those were my only two options. She refused to work with me. I requested the documentation that they had this loan as well as the total balance in arrears including late fees, interest etc, as well as the total pay off amount. I still have not received these financial documents and it has been 3 weeks since I requested it. XXXX said when SLS took over the loan, there was a certified letter that was sent to my house in XXXX of XXXX- no signature required- so somehow, that proved I got this letter. I live on a XXXX XXXX and get the neighbors mail all the time- I protested I never got that letter. It wasn't until XXXX, SLS started sending me correspondence via mail, with no instruction as to what I was supposed to do with it. If someone owed you XXXX, wouldn't you make sure they signed verification of receiving the documents? I never got a transfer letter from XXXX XXXX XXXX, XXXX or SLS on my 2nd mortgage- but I got every single transfer letter from the companies holding my first mortgage. I find that quite odd. When XXXX XXXX XXXX sold my modified 1st mortgage to XXXX I got that letter of notification. Never got a notification about XXXX XXXX XXXX selling my second to anyone. The companies that held my first mortgage had no issues getting me payment coupons or notifying me of changes in companies, however, XXXX and SLS couldn't seem to get it together over a 10 year span. I have had the same phone number for 20 years- same address since XXXX, no messages nothing, but now they expect me to pay in full on a loan they still haven't verified they hold or told me HOW much I owe. I need some serious help here as this is just wrong on so many levels. There has to be laws to protect consumers, NO customer should ever be treated this way- My bankruptcy was XXXX in XXXX and they wait 10 years, send NO payment coupons, now tell me I am in delinquent on my payments and they are going to foreclose on me? I can't pay on something I have no idea that I owe. As a customer, I indicated in my Bankruptcy papers I would pay my first and second mortgage. XXXX XXXX XXXX sent me payment coupons every month and I reaffirmed my commitment by paying my first and second mortgage to XXXX XXXX XXXX after the discharge and up to the point where my modification was approved. Yet, after 10 years, I am the one who has to pay the consequences of added stress, sleepless nights and added aggravation because of the irresponsible, reckless incompetence of businesses that did not do their jobs?! I understand there are laws that companies have to follow after bankruptcies- but there is only so much that I can do - I did my part in being responsible- what are the consequences for businesses that don't do their part? Please, please help me! There are pages and pages of complaints about this company- not only in your data base- but several others. I can't make payments on a loan without a statement and monthly payment coupon! I have also filed my complaint with my State Attorney general and my 2 senators and I will continue to write every consumer watch agency until SLS does the right thing. I have been a small business owner for 30 years- and when people owe me money, I send them statements and payment coupons so they can pay me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-07-09

Oakland, CA

Applying for a mortgage or refinancing an existing mortgage

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-07-09

Aurora, CO

Attempts to collect debt not owed

Debt collection: Mortgage debt

Debt was already discharged in bankruptcy and is no longer owed
Company Response: Closed with explanation

Timely Response

2019-07-09

Indianapolis, IN

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-07-09

Goose Creek, SC

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2019-07-08

WI

Applying for a mortgage or refinancing an existing mortgage

Mortgage: Conventional home mortgage

Complaint: I have been divorced from my ex-wife for over 6 years. Home was in foreclosure at the time and I had ex-wife sign quit claim deed so I could pursue saving the home. XXXX XXXX did a HAMP modification, reducing interest rate and extending terms. I had to payoff a defaulted second mortgage in order to qualify, XXXX agreed to accept 1/2 to defaulted judgement amount. After a year of on time payments, I applied with XXXX XXXX to assume the mortgage from my ex-wife. After several attempts, I was finally told about there being a problem with the paid off defaulted 2nd mortgage and that the seasoning requirements for the forgiven debt was 4 years. I filed complaints with XXXX XXXX 's Executive Resolution department and before I received a reply from them, I received a Notice that my mortgage was transferring ownership to XXXX XXXX XXXX XXXX XXXX XXXX XXXX and would be serviced by Specialized Loan Servicing ( Part of the XXXX XXXX ). I have spoke to S.L.S. many times looking for a solution and was told I could do a simple assumption by two different representatives and submitted Request to have ex-wife removed, included Quit Claim Deed and Divorce Decree. They have now told me that their company does not do assumptions. My ex-wife has filed contempt of court charges because I can't get her name off the loan and I am facing 120 days in jail if I can't get her name removed.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-07-08

Bremen, GA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: I received a letter of default with the intent to foreclose on my property on XX/XX/XXXX, this letter was sent by Specialize Loan Servicing for our 2nd mortgage. When we purchase our home 14 years ago we were placed in an 80/20 Loan. We were not making any payment to SLS because we underwater in our mortgage and had to file bankruptcy in XXXX in order to keep our home. We were under the impression that at the end of our bankruptcy that our 2nd mortgage was completely discharge and we wouldn't need to make payment on the loan. Well to our surprise we receive this intent to foreclose, we didn't think legally this was possible since they are 2nd not the 1st Lender, and again we thought this debt was discharged in the bankruptcy. I then contacted XXXX ( teller ID XXXX ) in the Recovery Dept on XX/XX/XXXX to discuss other options and request an modification because we did not want to lose how home of 14 years, I was not given any options he was very condensing and did not explain anything to me, other than he would submit my information to Loss Mitigation. I was under the impression that I would receive Modification paperwork in the mail as I had received in the past from my 1st mortgage. After a week and not receiving any paperwork, I then contacted SLS again to find out how long it would take for me to receive modification paperwork, I was then informed that they had submitted my application, I preceded to ask what application I haven't filled any application, and how can you submit an application on my behalf without my permission or my financial information. I was then told I need to speak to XXXX so he can explain it to me, again I ask how can you submit an application to Loss Mitigation on my behalf without me giving you any information. I haven't heard from you in all these years and now you are send me a letter of default and you don't have any current information on me or my Husband, the person I spoke to couldn't explain anything to me and would have XXXX to call me back. I then called XXXX back on XX/XX/XXXX and asked about the status of me receiving the modification paperwork that I requested I was then told that I was denied an modification and the only option that was available to me was a Short Sale of my Home of 14 years. I was in total shock how was I denied an modification when I never filled out any modification paperwork, again I was told that my application was submitted and that was how an decision was made, I asked again how can you submit and application when I haven't filled out any information what is all this based on. I was then told that this is a 2nd mortgage and a modification did not have to be offered and it would be denied because I now have equity on my home. I then went on to ask him how does he know there is equity when the house hasn't been appraised and I also have a 9 % interest rate, XXXX then proceeded to become rude and call me by first name which isn't acceptable and demand to know what I was going to do. I then let him know to do not speak to me in that manner and you are not going to harass me into accepting a short sale of my property. I went HUD Counseling on last week XX/XX/XXXX to get some sort of understanding they contact SLS and was told that we never made any payment on our loan which was untrue we made payments regularly until we could no longer afford to make the payments that is when we filed bankruptcy. The Counselor requested to receive a payment history it was then emailed over and alter as corrected and include payment that were made, and the ones that was paid during the bankruptcy does not notate bankruptcy they are show as regular payments. I am going to submit Modification Paperwork even though I was denied my last letter that I received from them on XX/XX/XXXX that denies me of everything other than a Short Sales states they will do a 2nd Independent Review of Modification Denial as long as I submit supporting documentation, they do not explain what paperwork is needed and I have until XX/XX/XXXX to submit this paperwork to them. I was told by Specialized Loan on XX/XX/XXXX that it would be denied and I needed to prove that there wasn't any equity in my property. Today XX/XX/XXXX I was found your website and decided to file a complaint against this Company they have me in a subprime loan and they are refusing to assist me on being able to stay in my home even though I have made that known to SLS. I feel like I am being harass and forced to sale my house. I was also researching different things on the internet and in order to get help to save my home and came across Consumer Relief lawsuit that was settled by XXXX Bank for XXXX XXXX dollars for homeowners who have suffered from this bank, during the timeframe of XXXX and XXXX with foreclosures, and with changing customers paperwork. XXXX XXXX is the owner of my 2nd mortgage I contacted the Consumer Relief number which is XXXX and spoke to XXXX XXXX to find out what all the settlement was about and why I wasn't notified. I was told if you didn't hear about the settlement or research it on the internet you wouldn't know about it, and that no mail notification was sent out. XXXX took my information and told me it would be 7 to 10 days before I find out if I would be accepted in the Settlement. Specialize Loan is a bully and they are harassing homeowner and something needs to be done to stop this company from these horrible tactics. We don't have and issue paying our mortgage if given the opportunity but this isn't hasn't been the case I have never experienced this kind treatment, my 1st lender was not like this, but again I was told by XXXX they don't have to do those thing because they are not 1st lender but the 2nd.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-07-08

San Jacinto, CA

Trouble during payment process

Mortgage: Home equity loan or line of credit (HELOC)

Complaint: XXXX XXXX sold my current home equity loan to SLS Specialized loan servicing and payments are to be sent directly to them by XX/XX/XXXX. I have been paying ahead with my payments with XXXX and have all the monthly statements to show the dates and amounts paid. My next payment due date isn't due until XX/XX/XXXX. On XX/XX/XXXX I received a call from SLS to verify the information they have on file they need to validate due to the mortgage transfer. Immediately I had advised them that my payment amount is incorrect and the due date is wrong as well rep informed me that since it has only been a couple of days to give it time to update in the system. I told her I was not going to wait and needed the contact to send the dispute to the rep gave me the email address XXXX and was given log on instructions to go online and review my loan. In which I found the following errors ; my payment amount was for {$520.00} when my payment amount is only {$440.00}. The due date showed next payment due XX/XX/XXXX, I have been making additional payments to XXXX prior to the transfer I pulled my loan information from XXXX and the statement showed no payment due for the due date of XX/XX/XXXX that is cause I have been paying ahead and the loan balance was {$97000.00}. I made a direct payment to SLS on XX/XX/XXXX this payment was applied to the XX/XX/XXXX next payment due date. I called on XX/XX/XXXX and spoke to a representative XXXX teller # XXXX I informed her of my concerns and she stated that an email was never received I told her I emailed the email address given to me and also used their message portal and got a response to fax the documents as they are unable to accept attachments from their site. I faxed a copy of my note, deed and XXXX mortgage statements from the inception of the loan. I also included my personal tracking log of the payments made that matched with the info on the statements. I asked why my payment increased I was aware it was a HELOC but the rate had not changed from the previous month she said it was because the XXXX payment was prorated. I told her that my loan is current and to prorate payments? why when I am charged interest daily? she said to send the information to the email again and that she would call me the next day to confirm receipt. I never received her call. I have emailed this company regarding this issue on XX/XX/XXXX, faxed the documents needed to correct and update my loan information. I called on XX/XX/XXXX have not gotten any type of response from this company other than the payment I made to them directly on XX/XX/XXXX was reversed and applied to principal. Also, the loan balance had increased by {$970.00} on the statement it states {$520.00} finance charges and {$440.00} past due amount. I supplied the note and deed because they had the incorrect first payment due date and also the closing date on the loan. Today I have been on hold for over 3 hours and have not been able to get anyone to assist me regarding this matter. Are they allowed to charge me finance charges when my loan is due and also because the loan was transferred? Can they add a balance to my previous loan balance? when I did not take any draws but it is related to amounts they claim is owed. I would please like to submit this complaint in regards to their process and that they have not contacted me as informed by the agent, nor have they responded to any of the correspondences I have been sending since XX/XX/XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-07-08

Occoquan, VA

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2019-07-07

Corralitos, CA

Took or threatened to take negative or legal action

Debt collection: Other debt

Collected or attempted to collect exempt funds
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-07-07

Soquel, CA

False statements or representation

Debt collection: Mortgage debt

Attempted to collect wrong amount
Complaint: I still do not know if this is really owed to SLS. This debt has been silent since XXXX had it in XXXX. However in fear of losing my home. I was gifted by family members the amount to bring the account current. I was told on multiple occasions by SLS staff that the phone line was recorded. During these recorded conversations I was told that if I bring the account current by paying {$50000.00} that I would then just need to pay {$310.00} a month. They also told me there were no pre-payment penalties. These are the following representatives that told me this : XXXX ID # XXXX, XXXX Id # XXXX, XXXX, XXXX, XXXX, and XXXX. They reported to you the CFPB that my payment also was {$310.00}. They also reported to you the CFPB that total amount to bring the account current is {$14000.00} if thats the case why did they make me pay them {$50000.00} to bring it current? After wiring SLS {$50000.00} on XX/XX/XXXX from my bank, Im now being told that my new monthly payment beginning XX/XX/XXXX will be {$1000.00} a month. Somebody messed up because I was told many many times it would be {$310.00}. This is unacceptable and is lying to a customer by SLS staff. It is also unacceptable that every time I call my so called Relationship Manager XXXX XXXX ID # XXXX is not available to go over my case. The debt I owed was XXXX somehow they are saying it is XXXX plus which also is not true. When asked to verify how they calculated the number figures they responded to me saying they couldn't disclose this information because it was proprietary information under the requirements of ( RESPA ) and regulation X? How will I know if they are really telling me the truth or commenting fraud with this mortgage? In good faith I have brought this account current out of fear, harassment, and intimidation believing that my payment would be {$310.00}. There is no way I will be able to pay {$1000.00} as I'm XXXX and with a fixed monthly income. I don't believe anything they say. They have sent me so many different statements, figures, and different amounts that I supposedly owe. They also have sent me other peoples loan documents, social security numbers, and other confidential documents that should have never came to me from their office. Makes me afraid and wonder if they are legit. I'm also afraid that they are sending other people my personal confidential information. They should be held accountable for breaching confidentiality. The way this world is today with identify fraud and theft someone could try to ruin my life, if SLS shared my personal information by neglecting to be careful. Please help end this nightmare, PLEASE!!!!!!!!!! XXXX XXXX Please see all attached supporting documents. I'll file a second one to attach the documents.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-07-07

Corralitos, CA

Took or threatened to take negative or legal action

Debt collection: Other debt

Collected or attempted to collect exempt funds
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-07-06

Memphis, TN

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: Specialized Loan Servicing continue sending me notices encouraging me to contact them to discuss possible loss mitigation options. Document #! dated XX/XX/2019. Although SLS says that they are not sending me foreclosure notices, this letter is the first of many notices to follow that will include foreclosure notices. I am not delinquent in payments. I surmise that because SLS has a carrier to pick up their mail because payments are sent to a XXXX XXXX number XXXX, mail is late posting. My scheduled payments are timely, however when you have a carrier delivering mail it may be late receiving. I want SLS to put all my correct information in their main frame. Neither department knows what the other department is doing. I have response letters dated XX/XX/2019, from XXXX # XXXX, XX/XX/2019 from XXXX # XXXX, XX/XX/2019 from XXXX # XXXX, then a letter of mortgage delinquent notice dated XX/XX/2019. I tried to call XXXX and XXXX at XXXX giving their ID numbers and was told that their was no such person in the company. Loss mitigation, escrow, loan servicer, LPI, hazard insurance, mortgage loan, analysis, foreclosure sale, customer care support, and any and all other service departments needs to get into each and every main frame and correct my account information. From each and every correspondent they maintain that I never sent the ( elephant in the room ) declaration page XXXX proof of insurance. Which is a bold faced lie because I sent the same document of proof to you and to them several times throughout this process. Even the 3rd party XXXX sent the document. I sent payment XX/XX/2019 {$770.00}, XX/XX/2019 {$770.00}, then received a letter from SLS about a reduction adjusted to my account for the month of XXXX. If I'm behind as SLS maintains why did I only have to pay {$400.00} for my XXXX ( money dated XX/XX/2019 {$450.00} ) payment? SLS also sent me a refund check. I'm demanding that SLS correct every departments main frame as it relates to account # XXXX. Sincerely yours, XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-07-05

Washington, DC

Problem with a credit reporting company's investigation into an existing problem

Mortgage: Conventional home mortgage

Complaint: Mr. XXXX XXXX, CEO Specialized Loan Servicing XXXX XXXX XXXX. XXXX XXXX, CO. XXXX XX/XX/2019 Dear Mr. XXXX : An SLS employee who took my phone payment, inadvertently entered the wrong amount. Instead of her entering my regular monthly payment of {$2800.00}, which I made clear to her that I wanted to pay, she entered the amount of {$2000.00}. I made my payment on Friday XX/XX/XXXX, but did not learn of the mistake until I checked my bank record on Monday XX/XX/XXXX. I saw where SLS made an error and I immediately called to make sure I had my payment in before it was over 30 days late and reported to the credit agencies. To my dismay, I was informed by another SLS employee that the amount that was short ( the {$800.00} mistake made by the SLS employee on Friday ) would be reported over 30 days past due. I can not afford to have my credit score impacted by this error made by SLS. My wife and I are involved in a number of financial negotiations right now and need our credit scores left intact. My hope is that SLS find a way to address the issue and not have your employee mistake ruin my credit score, especially at this time. Can you assure me that you will rectify this error expeditiously? Please keep me informed on your course of action. Sincerely, cc XXXX XXXX, SLS Customer Care Manager ; XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-07-05

San Diego, CA

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: In XXXX, in response to cfpb complaint XXXX, Specialized Loan Servicing promised to send a refund check to me for fees they collected improperly after taking months to reply at all. No refund has ever been provided. So they don't keep promises to the CFPB either!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-07-03

Chicago, IL

False statements or representation

Debt collection: Mortgage debt

Attempted to collect wrong amount
Complaint: This company doesnt have the legal right to collect on this alleged debt. I have repeatedly asked for them to identify the debt owner so that I may communicate with the original debt owner. This company hasn't validated the debt. I do not have a contract with this company SLS.
Company Response: Closed with explanation

Timely Response

2019-07-03

Corona, NY

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-07-03

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-07-03

OR

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: We purchased this home, newly built, in XX/XX/XXXX, for {$170000.00}. We refinanced in XX/XX/XXXX to pay for some emergency medical expenses for my husband and my mothers funeral, bringing the loan up to {$210000.00}. On XX/XX/XXXX, my husband and I refinanced our home through XXXX XXXX XXXX/ XXXX XXXX XXXX. We borrowed another {$30000.00} for some landscaping investment and to pay off some debt. Refinance loans were being offered all over at that time, and unfortunately we bought into the hype. We actually never received any paperwork or documents on this loan, only a check and a place to submit our payments. We were both working full time and had some serious debt to take care of so put off the inquiries into the paperwork " for a later time ''. About a year later, XXXX sold our loan to XXXX XXXX XXXX. It was then that we were informed that our loan was now for {$300000.00}. We were shocked. The amount owed before the refi with XXXX XXXX XXXX was {$210000.00}. We only borrowed {$30000.00} against the equity. If the loan company added even another {$30000.00} for fees or whatever, our loan would still be under {$280000.00}! We inquired, and inquired, and inquired, and were never given the original loan docs ( apparently they were lost ), and I am still asking. In XX/XX/XXXX, we were forced to obtain a modification on the loan because the monthly payment had gone up to $ XXXX/mo which we simply could not continue to afford. We had been paying this for 6 years. That is almost XXXX. More than what the original loan for the house was. And still had no answers as to why the loan was XXXX ... We applied for and qualified for a HARP modification at that time. By this time, my husband was ill and in need of XXXX XXXX XXXX. His XXXX was in XX/XX/XXXX. He suffered horribly for the next 8 months and finally succumbed on XX/XX/XXXX. In the meantime I have been paying and paying on the modification. Even though I have never seen the original loan documents I had signed with " XXXX XXXX XXXX '' in XX/XX/XXXX ... I have brought the {$300000.00} balance down to {$270000.00} with a lot of sacrifice and hard work. Select Portfolio Servicing, now called Specialized Loan Servicing are the collection agents for this loan. In XX/XX/XXXX, I was notified by SLS that my monthly payment was going up to $ XXXX/mo, which as a retired widow, I could not possibly afford. My daughter and son-in-law have been helping me with the payment since XX/XX/XXXX. I applied for and received a new loan modification, but it is unbelievable! I am now to pay $ XXXX/mo for 36 years! That is over {$500000.00} for the life of the loan. AND at the end they want a balloon payment of {$180000.00}!! This is insane!!! I have already paid more that what I should have for this loan, and for the house and property! Now it is like I am starting all over again!! How can they get away with this? Who regulates these thieves?? What can I do? Can you help me? Sincerely, and tearfully, Thank you for any help you can give me. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Oregon XXXX XXXX -cell
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response