Specialized Loan Servicing LLC
Consumer Complaints
There are over 4954 complaints on file for Specialized Loan Servicing LLC. Dated between 2019-12-06 and 2012-04-23.
Complaints Page 17
2019-07-16
Lewisville, TX
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: Specialized Loan Servicing incorrectly reported my XX/XX/XXXX taxes and this has resulted in myXX/XX/XXXX mortgage payment doubling. They did not include XXXX XXXX and Water taxes in my escrow for XX/XX/XXXX resulting in an escrow shortage that they say is {$14000.00} ( inaccurate and inflated ).
My escrow analysis for XX/XX/XXXX showed taxes totaling only XXXX. ( COUNTY TAX {$1100.00}, WATER TAX {$840.00} ).
My escrow analysis for XX/XX/XXXX shows my taxes totaling {$11000.00}. ( COUNTY TAX {$6800.00}, WATER TAX {$4100.00} ) This year XXXX, on XX/XX/XXXX, my escrow analysis showed that 1. I had an escrow shortage of {$14000.00}.
( This is incorrect, my county appraisal shows that my taxes for XXXX were estimated at {$11000.00}. Since I already paid {$2000.00}, that means roughly {$9900.00} was supposed to be past due, but they have charged me for the full escrow amount which includes insurance and PMI that were already paid for.
2. My new mortgage payment has increased from {$2200.00} to {$4200.00}.
This amount was auto drafted from my account on XX/XX/XXXX and XX/XX/XXXX. ( note* I only received the escrow notice on XX/XX/XXXX ) a ) I did not get 60 days to respond to this change.
b ) This amount is based on a shortage caused by SLS c ) The shortage amount is inaccurate and inflated d ) XXXX spread out the XXXX amount over 12 months without my agreement
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-07-16
Foxridge, MD
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-07-16
Coal Creek, WA
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-07-16
IN
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: I am a co-applicant on a mortgage with Specialized loan services. They purchased our previous loan. I am not and have never been late. They have added forced insurance even though we have always had insurance. I have attempted numerous times to send them the policy. They continue to say they have not received it. I did an online search and this is a predatory practice for them nationwide. People are losing their homes. The forced insurance is {$8000.00} per year. There is no email, only a fax number and therefore no way to document anything.
XXXX Specialized loan services XXXX SS # last four of co-applicant XXXX XXXX Acct. # XXXX XXXX XXXX XXXX XXXX XXXX, In. XXXX is property address on file
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-07-16
Northside, NC
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: On XX/XX/XXXX our mortgage was transferred to Specialized Loan Servicing. On XX/XX/XXXX we entered in to a loan modification with paperwork and first payment due by XX/XX/XXXX. On XX/XX/XXXX I spoke with XXXX to confirm our intent to accept the modification and the correct paperwork needed on file. The paperwork and check were sent via XXXX on XX/XX/XXXX - received and signed for on XX/XX/XXXX by XXXX '. On XX/XX/XXXX, I called and spoke with XXXX who said that the paperwork and check were received and would take a few days to post. Unfortunately my father passed away on XX/XX/XXXX and I did not circle back with SLS right away.
The XX/XX/XXXX payment was sent directly from XXXX XXXX XXXX XXXX XXXX ( XXXX ) on XX/XX/XXXX. On XX/XX/XXXX XXXX called to check on the status of the uncashed checks at which time I called SLS to check. I was transferred to a voicemail and not called back. As a result, I sent a letter via fax ( confirmed delivery ) to address this situation. I still had not heard back on XX/XX/XXXX so I included the letter and a Qualified Written Letter Request ( QWLR ) in with the XX/XX/XXXX payment and sent them via XXXX ( signed for by " XXXX '' ). I called again to follow up on XX/XX/XXXX ( XXXX ), XXXX ( XXXX ) and XXXX ( XXXX ) - only to be sent to voicemail with no return call. On XX/XX/XXXX, a home inspector came to make sure the location was occupied and gave me a note to call SLS. I called again on XX/XX/XXXX and was told by XXXX that my file was showing paperwork received but that I had to send the QWLR to a different address. On XX/XX/XXXX I received paperwork from the court for a foreclosure hearing. XX/XX/XXXX payment was sent on XX/XX/XXXX via XXXX ( due to my traveling ). On XX/XX/XXXX I spoke with XXXX at XXXX XXXX XXXX ( SLS ' attorneys ) regarding the situation - I got the address for their dispute letter. On XX/XX/XXXX I sent the QWLR to XXXX XXXX XXXX and a second one ( to the XXXX address ) for SLS - ( XXXX XXXX XXXX sent over the documents requested from them - forms that were missing during our original meeting in XX/XX/XXXX - via XXXX on XX/XX/XXXX, but as of XX/XX/XXXX I have yet to receive anything from SLS ). On XX/XX/XXXX at the foreclosure hearing the court continued the matter and the Clerk of Court suggested that I look into breach of contract or fraudulent practices for SLS after trying to contact them again to renew the modification. The XX/XX/XXXXpayment was sent on XX/XX/XXXX and the XX/XX/XXXXpayment on XX/XX/XXXX from XXXX as I was once again traveling. I have called SLS and spoken to several customer services representatives on XXXX XXXX ( XXXX ), XX/XX/XXXX ( XXXX ), XX/XX/XXXX ( XXXX ) & XX/XX/XXXX ( XXXX ) and XX/XX/XXXX ( XXXX ) - who all sent me to escalation to leave a voicemail with no call back.
On XX/XX/XXXX I finally got through to XXXX who tried to inform me of two letters supposedly sent - one about the wrong address for the QWLR in XX/XX/XXXXand one about additional forms needed in XX/XX/XXXX. I know for a fact that neither letter was ever sent because I have a XXXX XXXX with XXXX XXXX so every item ( except catalogs ) are scanned visually - I have only received one communication from SLS since XX/XX/XXXXand it was an email that my mortgage insurance was paid on XX/XX/XXXX. Once I informed her of that information and told her that I was going to be forced to contact an attorney and the consumer complaint department she hung up on me. I tried to call back but she was with someone else and has never called me back. Later that evening another home inspector stopped by, as we chatted he told me that I was one of many who had these issues and told me to check the XXXX -- - there are nearly 500 complaints and many are identical to mine.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-07-16
Eight Mile, AL
Incorrect information on your report
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-07-16
Fresno, CA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-07-16
Fort Worth, TX
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: XX/XX/19Called Specialized Loan Servicing regarding my escrow/tax account. I called to inform them that I disputed my taxes and I won my dispute and that my tax amount was significantly changed. In addition I explained that the new analysis that I received in the mail on XX/XX/19 from the mortgage company showing that my escrow account is short due to increase in taxes. I explained that per XXXX County Tax Appraisal District that the new analysis would be sent out at the end of XX/XX/XXXX or sometime in XX/XX/2019. The customer service representative whom I was speaking to was unable to assist me therefore she transferred to the tax department in which I spoke with a different rep who stated that my credit score would be impacted and late fees would be added to my account if I did not pay the extra $ 200+ /monthly increase starting XX/XX/2019. I re-explained the above to this rep as well as advised her that I was just notified of the change onXX/XX/19. The rep stated I am not sure why it took so long for you to receive he notification because it was completed in XX/XX/2019. I asked to speak with a manager named XXXX ID # XXXX as I was trying to explain the above she cut me off and said true you will receive late fees and your credit score will be impacted. I asked if there was someone else for me to speak with another manager who was over her and she stated that there was no one else for me to speak with. I asked who her manager or reporting supervisor was and she stated XXXX I asked if I could speak with him she said no. Then I asked to XXXX for a telephone number and an address for the Consumer Hotline for complaints for Specialized Loan Servicing she kept saying how can I help you how can I help you. Then she I have to place you on hold, she left me on hold for over 10 mins and gives me the same telephone number that I called her on and the PO Box address from my billing statement. She begin to verbally attack me during the call and I finally had a enough and told her that she needed to obtain better customer service skills and hung up.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-07-15
Nyc, NY
Incorrect information on your report
Mortgage: Other type of mortgage
Complaint: I paid my mortgage as usual, but then the amount was credited back. XXXX could not figure out what happened. I called XXXX XXXX to learn that they closed my account and transferred it to another company. The problem is on my credit report it just says account closed. This caused my credit score to go down 20 POINTS! I am in the process of planning to apply for a loan for my business next month. This error could ruin my potential business before it even starts. I have never made a late payment on mortgage for the 10 years I had it. This new company is a bank. The online system says they are only for making payments in an attempt to collect a debt.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-07-15
Hinsdale, IL
Incorrect information on your report
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-07-15
Hollywood, FL
False statements or representation
Debt collection: Mortgage debt
Attempted to collect wrong amount
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-07-15
Amite, LA
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-07-15
Dairyville, CA
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: I have 2 issues with Specialized Loan Serving.
First, they are keeping me a payment behind for no reason.
I have tried to work with them for months trying to solve this problem including sending them proof of payments.
Second, they are raising my payment after doing a cost analysis on my escrow account and they are saying I am behind and want to raise my payment when nothing has changed to warrant it. I have asked for a copy of the analysis and can not get it.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-07-15
Kinderhook, NY
Applying for a mortgage or refinancing an existing mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-07-14
VT
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: My mortgage with XXXX XXXX was modified under the Home Affordable Modification Agreement on XX/XX/XXXX after around five years of paying my mortgage to XXXX XXXX, XXXX XXXX sold the servicing of this note to Specialized Loan Services. Since then I have only had issues such as charges of {$52.00} a month because they were stating that on the there was a grace period ( couldn't tell me how many days ) and a charge of {$52.00} was needed to be charged. I talked to several people in the department beginning late XXXX of this year, then I was told to send them the note I was referring to, which I scanned and sent to XXXX ID # XXXX in XXXX. Later on I received a letter asking me to send the note again. I called and spoke to someone in the Bankruptcy department and was told the same thing. I then received an old note from XXXX XXXX before I filed Chapter XXXX Bankruptcy, I did not affirm the old note at the time since I went through a divorce and could not afford payments of over {$2000.00}, being the reason of bankruptcy. I was directed to speak and receive help XXXX XXXX and dealt with XXXX XXXX for over a year, in which they lost documents constantly so I thought I was going to lose my house and one day I received a letter of being accepted in Home affordable Modification Program. Furthermore signed the agreement I am sending you for your records.
I called XX/XX/XXXX and spoke to XXXX ID # XXXX and XXXX ID # XXXX. Both rude asking and demanding I pay on time and have refused to transfer me to their bankruptcy department and have told me the payments I have made will not reflect the mortgage payment and will get lost in the system. The reason I couldn't pay by the beginning of the month is because I was an independent per diem federal government court interpreter and was out of work due to the shut down. I caught up and have been paying every month but not by the first and as soon as I have gathered all money before the month ends I sent payment with the additional late fee. At this time I have no solutions but to write and send you the existing modified agreement for you review.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-07-12
Calumet City, IL
Written notification about debt
Debt collection: Mortgage debt
Didn't receive enough information to verify debt
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-07-12
Bostonia, CA
Closing on a mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-07-12
Arlington, CA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-07-12
Pasadena, CA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-07-12
South Lyon, MI
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-07-12
Shulerville, SC
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-07-12
Grapevine, TX
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-07-11
Bostonia, CA
Applying for a mortgage or refinancing an existing mortgage
Mortgage: Conventional home mortgage
Complaint: SLS LN XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX CA XXXX XXXX XXXX ***THIS IS NOT A DUPLICATE COMPLAINT XXXX XXXX DIRECTLY REQUESTED THAT WE FILE THIS WITH CFPB, OCC , XXXX AND XXXX XXXX OFFICE.
The short sale was started XX/XX/XXXX with SLS. ( ( Please see previous CFPB complaints that have been cross-filed with XXXX XXXX, XXXX and XXXX XXXX office, attached. ) ) Today, XX/XX/XXXX SLSs Underwriting Department required a cash contribution from the borrower. This request is a violation of California State Law. Additionally, the borrower is a minority. SLS has no regard for Federal or State Law, nor servicing guidelines.
**All of this is well after the buyer accepted their most recent counter offer on XX/XX/XXXX. This should never have gone back to underwriting review it should have gone out for an approval, since the counter offer was met. This is just another example of SLS dragging out decisioning to line their pockets with increased default servicing fees.
SLS has already been fined for these same issues, yet they keep violating Federal and State Law. When is something going to be done about this?
CC : 1. XXXX XXXX 2. OAG 3. XXXX XXXXs 4. OCC
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-07-11
Weston, CT
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-07-11
Bohemia, NY
Struggling to pay mortgage
Mortgage: FHA mortgage
Company Response: Closed with explanation