Specialized Loan Servicing LLC

2019-07-27

Atl, GA

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-07-26

Discovery Bay, CA

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: My loan was transferred from XXXX XXXX to Specialized Loan Servicing ( SLS ) in XX/XX/2019. My contract with XXXX XXXX had me paying mortgage on the XXXX of each month with a 15 day grace. My last payment was made to XXXX XXXX on XX/XX/XXXX and my loan was transferred to SLS on XX/XX/XXXX. SLS is trying to collect a XXXX payment from me of which I had already made to XXXX XXXX. Due to SLS trying to collect a XXXX payment from me which I have already made to XXXX XXXX, each month that goes by I'm recorded as making a late payment because they're applying my current payment to the original XXXX payment which makes me a month behind each month. In addition, i'm accruing late fees every month this issue is not resolved. Due to this error on SLS 's part which has failed to be corrected, I have received a foreclosure notice dated XX/XX/19. I have made multiple attempts to get the situation corrected including sending proof of payment with XXXX XXXX to SLS for the XX/XX/2019 payment 3 different times and spoke to numerous different customer service representatives from SLS. I have requested that this situation be escalated with SLS 's upper management, multiple tickets for " cash correction '' have been opened, but nothing has been resolved. The current ticket that is open is due to be " resolved '' XX/XX/19 which is 10 days before they will proceed with foreclosure on my property.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-07-26

Alachua, FL

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: In XX/XX/XXXX Hud attempted to represent me in getting a modification, They attempted several times.My attorney XXXX XXXX began representing me beginning in XX/XX/XXXX letters and documents were sent requesting workout He sent a Letter Dated XX/XX/XXXX for confirmation of his representation. Mr.XXXX sent SLS a payment of {$14000.00} In XX/XX/XXXX. It was returned. request for modifications from XX/XX/XXXX to present, letters of hardships and storm damages due to hurricane Irma were sent. SLS changes the contact person monthly I have never been able to speak to the assigned teller.I have requested to speak with the XXXX XXXX XXXX XXXX XXXX to no avail. Court mediation with the Magistrate orders to submit another request for modification did no good.Their attorney even tried to help me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-07-26

Glendale, CO

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: I obtained a mortgage in early XX/XX/2019 through XXXX XXXX XXXX XXXX, XXXX. I mailed in my first mortgage payment in late XXXX. On XX/XX/2019, I called XXXX XXXX to confirm they had received my check.They had not. On XX/XX/2019, I drove to XXXX XXXX 's physical location to drop off a physical check to ensure that I was not late for my first mortgage payment. To further ensure I would not be late, I dropped off checks dated XX/XX/2019, XX/XX/2019, and XX/XX/2019, which according to the receptionist was acceptable. Each and every payment amount in this situation is for {$1700.00}. Specialized Loan Servicing ( " SLS '' ), serviced by XXXX XXXX , XXXX, assumed my mortgage on XX/XX/2019. They applied the XX/XX/XXXX payment to my account, as well as some left over funds from escrow. I woke up on XX/XX/XXXX to discover that SLS had cashed the XX/XX/2019 check. I quickly set up an account on the SLS website to discover that it had not yet been applied to my account. I called SLS and voiced my concerns and they told me that sometimes it takes a few days for the payment to process. Checks XX/XX/2019 and XX/XX/2019 were returned to the address on the check with a note saying they did not accept post-dated checks. I checked the SLS website again on XX/XX/2019 and saw that it still had not been applied. When I checked the website on XX/XX/2019 and saw that it still had not been applied I called and provided proof that the payment had been withdrawn from my account via bank statement stating that SLS had converted my physical check into an electronic check and then cashed it. SLS opened a research ticket into this matter on XX/XX/XXXX. I called back on or around XX/XX/2019 to inquire about the status of the research ticket. I was informed that these matters take awhile and that I should permit about 10 business days from the opening of a research ticket. Today, XX/XX/2019, I called to check up on the status of the research ticket. My complaint was dismissed the previous week as resolved because the researcher thought the issue dealt with the returned checks. Not only was the researcher blatantly wrong, I was never notified of the decision. I spent 30 minutes on the phone describing the situation exactly. SLS opened another research ticket and I was told to expect a resolution within 30 days. I do not trust SLS to understand this situation, nor to resolve this matter as desired. I further fully expect to have fines applied to my account for late payments because I will not send money to SLS because I do not trust them to actually apply it to my account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-07-25

South Lyon, MI

Struggling to pay mortgage

Mortgage: Home equity loan or line of credit (HELOC)

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-07-25

Gaithersburg, MD

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-07-24

Carson, MS

Trouble during payment process

Mortgage: Other type of mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-07-24

Columbia, SC

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2019-07-24

Shulerville, SC

Trouble during payment process

Mortgage: FHA mortgage

Complaint: Complaint Addition/update : This is a response to SLS 's request 60 days to respond to my complaint COMPLAINT ID XXXX SUBMITTED ON XX/XX/XXXX PRODUCT Mortgage ISSUE Trouble during payment process. I am requesting an immediate response to questions I started asking in XXXX of XXXX and ongoing errors SLS refuses to correct. SLS must correct negative credit until this matter is resolved. I have been told I can get no credit until 14 months after said negative has been brought current. This is a request for SLS immediately : 1- mail me a copy of a letter they have or will immediately send to all 3 credit reporting agencies requesting all negative credit be removed from my report. 2-mail me a second letter agreeing to halt all future negative reports to the credit bureaus because or until SLS states did or did not take my XX/XX/XXXX payment to cover escrow shortage spreads of high as {$17000.00} to {$12000.00} with knowledge SLS had not moved the last funds to escrow correct it's error in reducing my mortgage payment and the XX/XX/XXXX analysis showing the corrected escrow shortage was less.. 3- SLS is to send me a letter stating SLS did or did spread the above inaccurate escrow shortages which were higher than that of the XX/XX/XXXX analysis showed {$10000.00} is the figure SLS should have spread. 4-SLS did or did not double/increase my modification payment effective XX/XX/XXXX to correct at shortage of more than {$19000.00} due to SLS 's reduction of my modification payment XX/XX/XXXX without just cause, failing to verify escrow payments with taxing authorities, my insurance company nor XXXX XXXX who had set the original payment. 5-XX/XX/XXXX XXXX transferred {$2200.00} of escrow to SLS with the loan in XXXX, please explain why SLS refunded {$1400.00} of said escrow to the borrower in XXXX and told the borrower SLS required a minimum of {$2800.00} in excess escrow be kept in his account. .6-SLS 's response to my previous complaint stated the XX/XX/XXXX payment was due at time of transfer which is not true. Please provide the date my XX/XX/XXXX payment was received and verify did XXXX XXXX transferred the loan XXXX of XXXX with loan payment being automatically withdrawn from the borrower 's account the first of every month until XXXX of XXXX when SLS doubled my payment. 7- send the information on contact information on the owner of the loan
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-07-24

Allentown, PA

Problem with a credit reporting company's investigation into an existing problem

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Their investigation did not fix an error on your report
Company Response: Closed with explanation

Timely Response

2019-07-24

Placentia, CA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2019-07-23

Bremen, GA

Struggling to pay mortgage

Mortgage: Other type of mortgage

Complaint: I am re sending this complaint because the response on the original complaint was not for me. My name is not Ms XXXX, nor did I file for a Chapter XXXX and I have been with Specialize Loans since XXXX, lastly my 2nd mortgage has always been with SLS. I received a letter of default with the intent to foreclose on my property on XX/XX/XXXX, this letter was sent by Specialize Loan Servicing for our 2nd mortgage. When we purchase our home 14 years ago we were placed in an 80/20 Loan. We were not making any payment to SLS because we underwater in our mortgage and had to file bankruptcy in XXXX in order to keep our home. We were under the impression that at the end of our bankruptcy that our 2nd mortgage was completely discharge and we wouldn't need to make payment on the loan. Well to our surprise we receive this intent to foreclose, we didn't think legally this was possible since they are 2nd not the 1st Lender, and again we thought this debt was discharged in the bankruptcy. I then contacted XXXX ( teller ID XXXX ) in the Recovery Dept on XX/XX/XXXX to discuss other options and request an modification because we did not want to lose how home of 14 years, I was not given any options he was very condensing and did not explain anything to me, other than he would submit my information to Loss Mitigation. I was under the impression that I would receive Modification paperwork in the mail as I had received in the past from my 1st mortgage. After a week and not receiving any paperwork, I then contacted SLS again to find out how long it would take for me to receive modification paperwork, I was then informed that they had submitted my application, I preceded to ask what application I haven't filled any application, and how can you submit an application on my behalf without my permission or my financial information. I was then told I need to speak to XXXX so he can explain it to me, again I ask how can you submit an application to Loss Mitigation on my behalf without me giving you any information. I haven't heard from you in all these years and now you are send me a letter of default and you don't have any current information on me or my Husband, the person I spoke to couldn't explain anything to me and would have XXXX to call me back. I then called XXXX back on XX/XX/XXXX and asked about the status of me receiving the modification paperwork that I requested I was then told that I was denied an modification and the only option that was available to me was a Short Sale of my Home of 14 years. I was in total shock how was I denied an modification when I never filled out any modification paperwork, again I was told that my application was submitted and that was how an decision was made, I asked again how can you submit and application when I haven't filled out any information what is all this based on. I was then told that this is a 2nd mortgage and a modification did not have to be offered and it would be denied because I now have equity on my home. I then went on to ask him how does he know there is equity when the house hasn't been appraised and I also have a 9.99 % interest rate, XXXX then proceeded to become rude and call me by first name which isn't acceptable and demand to know what I was going to do. I then let him know to do not speak to me in that manner and you are not going to harass me into accepting a short sale of my property. I went HUD Counseling on last week XX/XX/XXXX to get some sort of understanding they contact SLS and was told that we never made any payment on our loan which was untrue we made payments regularly until we could no longer afford to make the payments that is when we filed bankruptcy. The Counselor requested to receive a payment history it was then emailed over and alter as corrected and include payment that were made, and the ones that was paid during the bankruptcy does not notate bankruptcy they are show as regular payments. I am going to submit Modification Paperwork even though I was denied my last letter that I received from them on XX/XX/XXXX that denies me of everything other than a Short Sales states they will do a 2nd Independent Review of Modification Denial as long as I submit supporting documentation, they do not explain what paperwork is needed and I have until XX/XX/XXXX to submit this paperwork to them. I was told by Specialized Loan on XX/XX/XXXX that it would be denied and I needed to prove that there wasn't any equity in my property. Today XX/XX/XXXX I was found your website and decided to file a complaint against this Company they have me in a subprime loan and they are refusing to assist me on being able to stay in my home even though I have made that known to SLS. I feel like I am being harass and forced to sale my house. I was also researching different things on the internet and in order to get help to save my home and came across Consumer Relief lawsuit that was settled by XXXX Bank for XXXX XXXX dollars for homeowners who have suffered from this bank, during the timeframe of XXXX and XXXX with foreclosures, and with changing customers paperwork. XXXX Bank is the owner of my 2nd mortgage I contacted the Consumer Relief number which is XXXX and spoke to XXXX XXXX to find out what all the settlement was about and why I wasn't notified. I was told if you didn't hear about the settlement or research it on the internet you wouldn't know about it, and that no mail notification was sent out. XXXX took my information and told me it would be 7 to 10 days before I find out if I would be accepted in the Settlement. Specialize Loan is a bully and they are harassing homeowners and something needs to be done to stop this company from these horrible tactics. We don't have and issue paying our mortgage if given the opportunity but this hasn't been the case I have never experienced this kind treatment, my 1st lender was not like this, but again I was told by XXXX they don't have to do those thing because they are not 1st lender but the 2nd. We were never given an opportunity to modify our loan with SLS when we came out of Bankruptcy, we were never contacted about the loan, this why we thought it was discharged in the Bankruptcy.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-07-23

Garrett Park, MD

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: 1. Problems obtaining loan modification, paperwork was always missing on their end. This occurred for 2 years before we had to finally file bankruptcy to avoid 2 foreclosure sales on our home. Countless faxing of information they said never was received. 2. We've had a loan modification for almost 2 years now and have never received our payment book. 3. We have never received our monthly or periodic statement the entire time. We were informed we had to sign paperwork to receive our statements. 4. Our loan amount went from owing XXXX to a loan mod of nearly 750,000 due to lawyers fees, late charges, penalties and missed payments. 5. Servicer refused to take payments from us when we became behind in mortgage in the year XX/XX/XXXX, thus adding the new owed amount. 6. Servicer refuses to help us make late payments because we're in a bankruptcy. 7. month and a half ago we asked for statement and they refused, we told them they wont get paid until we receive our statement, still haven't received a statement. 8. Was told on XX/XX/XXXX they had our automatic stay lifted and was signed by a judge. we and our bankruptcy attorney have no knowledge of this and were never notified. 9. Our servicer foreclosed on our home twice, never by our note holder. 10. Payments have been misplaced for weeks by servicer or lost. We call 3-4 days a week and are told something different every time. 11. I'm now on anxiety medication due to constant stress and fear of foreclosure. All we want is to save our home, servicer refuses to help. 12. Just want to save home and figure out why we went from owing XXXX to over 700,000 because servicer refused to take our payments.
Company Response: Closed with explanation

Timely Response

2019-07-23

GA

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: On or about XX/XX/2019 I received a late notice from my mortgage company. I checked my bank account and my mortgage payment cleared on XX/XX/XXXX. I called my mortgage company, they had to submit a ticket and it could take up to 10 days for correction. XXXX, the customer service representative said I needed to make my XX/XX/XXXXpayment in XX/XX/XXXXso that my credit report did not show 30-day late payment. I made my XX/XX/XXXXpayment over the phone to XXXX. Five days later, I received my new statement that showed my entire XX/XX/XXXXpayment misapplied to escrow. Nothing to princial or interest and I always include an additional {$100.00} to principle, which was applied to a late fee. I called again, I called again, I called again. Each time a 10-day ticket, no resolution, no payment applied to additional principal, only more late fees. On XX/XX/XXXX, I spoke with XXXX from the XXXX, AZ office she looked at the entire ledger of applied payments and an equally long ledger of unapplied payments and said she would call me on XX/XX/XXXX because she escalated the ticket to a two-day ticket. Today is the XX/XX/XXXXI got another letter in the mail showing another late fee. And I called today to talk to XXXX and she did not take my call. I can not begin to relate the fear and frustration. You hear everyday how consumers lose their homes. I feel like XXXX and Specialized Loan Servicing is XXXX. I cried, I screamed, I begged. XXXX, hung up on me. I have no further recourse but to reach out to an oversight agency. Please help me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-07-22

Tarzana, CA

Trouble during payment process

Mortgage: Home equity loan or line of credit (HELOC)

Complaint: Loan company applied an escrow account for back taxes but the taxes had been paid in XX/XX/XXXX. They them raised my loan payment by {$1100.00} per month. Said loan company was refunded the overpayment of {$7400.00} in XX/XX/XXXX according to the County of XXXX XXXX. This refund was never applied to my account but the refund was verified being received by their tax department. I called the company several times and the amount was of the refund was supposed to be applied to my account. This was never done by their representative XXXX in customer relations. I now owe a {$12000.00} in erroneous charges because they didn't remove the escrow account until XX/XX/XXXX. I have called this company several time to talk to XXXX but am told that he can not receive incoming calls but they will email him the message and of course he never calls back.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-07-22

Elkridge, MD

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-07-20

Sacramento, CA

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: For the past several months, I've been attempting to get the lender to stop charging me for Private Mortgage Insurance ( PMI ). Over the last three months, the three SLS representatives I talked to on the phone told me I met the 80 % threshold, and since I have always been current on my payments, that PMI was no longer required. Yet, I continue to be charged a monthly PMI. Original Purchase Price ( XX/XX/2015 ) : {$290000.00} Original Appraised Value ( XX/XX/2015 ) : {$300000.00} Current mortgage balance : {$220000.00} ( 77.9 % of purchase price ) Monthly PMI escrow : {$47.00} Current market price approximately {$390000.00}
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-07-20

Ennis, TX

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-07-19

Bowie, MD

Trouble during payment process

Mortgage: FHA mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-07-19

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-07-18

Quartzsite, AZ

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: I am XXXX and have been take advantage of since being rear ended in my car. I have my lawyer XXXX me just to get affiliation with the larger firm. My doctors ignored my cardiac arrest that happened 5 times a week for over 5 years. Now I hade a refinance company coach me through refinancing my home. I thought they were helping me. A year later I had to file bankruptcy and struggling to keep my home and pay for my medical on my XXXX checks. I suffer from chronic pain and daily migraines which make it hard to make proper decisions for myself. I also take care of my elderly XXXX mother. In same house. I need new ac units they are 16 years old and unable to pay for maintenance. I was doing good when I first purchased the house. Now I find out they put me so far out on my debt to income ratio I cant even get help. I have already applied for loan modification per my bankruptcy lawyer. SLS is yet to respond except to increase payments due to short in my escrow.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-07-17

Trouble during payment process

Mortgage: FHA mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-07-17

MN

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-07-17

Wann, OK

Trouble during payment process

Mortgage: Home equity loan or line of credit (HELOC)

Complaint: On XX/XX/2019 I requested a payoff quote for my HELOC. I received a quote of {$950.00} along with wire transfer instructions to payoff and close the account. On XX/XX/2019 I executed the wire transfer per Specialized Loan Servicing direction through my local bank. The payment was withdrawn from my account on XX/XX/XXXX. On XX/XX/XXXX I became concerned because my HELOC had not been credited or closed. I called SLS and was instructed to have my bank fax proof transfer to SLS. My bank did and I as well sent an email copy to SLS with proof of transfer.On XXXX my HELOC still did not reflect the payment so I called and spoke to SLS customer service supervisor XXXX who indicated to me that he had the Fax from the bank and the email from me proving the transfer and he would expedite the payment with the Cash Office and should be resolved no later than XX/XX/XXXX. XXXX gave me his direct number XXXX. XXXX the payment still had not been applied so I called XXXX 's direct number, received no answer and left a voice message. XX/XX/XXXX called XXXX again and left a message again, payment still not applied. I left an email via SLS website contact information on their website on XX/XX/XXXX also. XX/XX/XXXX I received an electronic response from SLS saying they researched the wire transfer but could not locate it so they are closing the payment search request and will not be crediting my account. XX/XX/XXXX I spent an hour on the phone with multiple levels of supervisors just to get the run around, XXXX at one point told me I should hire an attorney. At this point the money was removed from my account XX/XX/XXXX, my bank has proved proof of accurate transfer, I have provided proof of accurate transfer, XXXX and XXXX as well as several other customer service agents have verified that they have seen proof of accurate wire transfer for the payoff amount but my account still has not been credited and closed, in fact they are sending me over due notices.
Company Response: Closed with explanation

Timely Response

2019-07-16

Rowlett, TX

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response