Specialized Loan Servicing LLC
Consumer Complaints
There are over 4954 complaints on file for Specialized Loan Servicing LLC. Dated between 2019-12-06 and 2012-04-23.
Complaints Page 22
2019-06-01
Hickory Hill, TN
Trouble during payment process
Mortgage: FHA mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-05-31
Coalinga, CA
Struggling to pay mortgage
Mortgage: Home equity loan or line of credit (HELOC)
Complaint: My name is XXXX XXXX. The hardship started in XX/XX/XXXX when I was working for the XXXX XXXX XXXX XXXX in XXXX. I injured my XXXX on 6 separate occasions from XX/XX/XXXX to XX/XX/XXXX. My attorney advised me to apply for social security disability. In XX/XX/XXXX I received a fully favorable judgement. Now, my earning potential is almost XXXX due to my limitations. I believe I was forced out of my job with the XXXX.
In XX/XX/XXXX I applied for a loan modification with XXXX XXXX XXXX, who held both the 1st and the 2nd ( HELOC ). In XX/XX/XXXX I was approved for a modification for the first. My specialist at XXXX XXXX XXXX was XXXX XXXX XXXX. I was constantly calling her and asking to modify the HELOC. She repeatedly told me that they were working on it. XXXX XXXX XXXX still serviced the HELOC until XX/XX/XXXX. Ms. XXXX called me and said that the HELOC had been discharged and eliminated and that I did not have to pay it or worry about it but to keep my 1st in good standing. The last payment I made on the HELOC was in XX/XX/XXXX.
In XX/XX/XXXXI applied for Keep Your Home California " principal reduction '' program. I was approved and KYHC paid {$43000.00} to XXXX XXXX XXXX to lower the principal. This caused a second modification.
Everything was going great until the end of XX/XX/XXXX. I received a recorded Notice of Default and Election To Sell via USPS from Specialized Loan Servicing, the new servicer of the HELOC. The Foreclosure Manager at the law firm representing them, Mr. XXXX XXXX, called me around that time to ask, " Why has this taken 20 years and why are they doing this now? '' I replied, " I don't know. '' After receving the NOD from SLS I called them and asked that same question. I told them that XXXX XXXX XXXX told me this was discharged. They told me that the HELOC was sold to investors. XXXX at SLS asked me if I wanted to offer a " short payoff. '' I was scared and told her that I did. She said she would be mailing me an application and directed me to fill it out and to write an " offer letter ''.
On XX/XX/XXXX I received the application from SLS. I filled it out, wrote the offer letter and faxed it at XXXX XXXX XXXX on XX/XX/XXXX. I called the office and a recorded message confirmed receipt of the application and documents on XX/XX/XXXX.
I have been working very hard trying to find out what exactly happened with the HELOC account. I have called XXXX XXXX XXXX numerous times regarding this. Finally, on XX/XX/XXXX I called and spoke with a supervisor at XXXX XXXX XXXX, XXXX XXXX who told me he would send me copies of transcripts regarding the history of the HELOC from XX/XX/XXXXthrough XX/XX/XXXX. I am still waiting. Two other XXXX XXXX XXXX supervisors are looking into this and agreed to send me the history of the HELOC. I have not received anything yet. I have called the HUD hotline and was told that since the HELOC is a 2nd, they can not help ( they only help people with first mortgages. XXXX has that same policy. Legal Aid will not get involved. Senior advocacy does not have the expertise to help.
What's odd about this HELOC is that it does not show up on any of the 3 credit reporting agencies. My credit is : XXXX, XXXX and XXXX. I COULD qualify for a refinance, in order to pay SLS the {$40000.00} they say I owe.
What is stopping any and all lenders from working with me is the recorded Notice of Default. I have sent Specialized Loan Servicing 29 emails to date and they have responded to Zero. I have left at least 4 messages ( in XX/XX/XXXX ) for my SPOC, XXXX, and am still waiting for him to call.
XXXX XXXX XXXX, at this point, is not taking responsibility for telling me that the HELOC was discharged and paid off. They will admit that they discharged the HELOC in XX/XX/XXXX but they want to wash their hands of it. My 1st with XXXX XXXX XXXX is in good standing, never late and no payments missed. ( There is an error with 7 of my payments when they received the $ XXXX payment in XX/XX/XXXXfrom KYHC ) I know I am rambling but sometimes I am able to write more consisely than other times. Sorry for that.
I will try to wrap up this tangled web. I want to do the right thing. I made a {$20000.00} offer to SLS 3 weeks ago via email. I have not spoken with my SPOC in nearly a month. He will not return my emails or my calls.
I do not want to lose my childhood home, which my father and his brothers built in XX/XX/XXXX. I live alone and don't have anyone. I can only depend on myself. I want to resolve this issue. In order to resolve an issues there are usually at least two parties. I have been trying to communicate with Specialized Loan Servicng for a month and have not heard anything from them. It's almost as if they are purposely avoiding me so that they can " swoop in '' and take my home. And I don't want that to happen.
So, I am sitting here making phone calls to XXXX XXXX XXXX, XXXX XXXX, XXXX, HUD, Senior Advocacy, Legal Aid, Real Estate Attorneys, Bankruptcy Attorneys and the office of XXXX XXXX. I even left messages on the local television networks facebook pages.
I also sent a letter to Mr. XXXX XXXX, CEO of XXXX XXXX XXXX in XXXX, NC.
On XX/XX/XXXX and on XX/XX/XXXX, I met with attorney XXXX XXXX, in XXXX. I paid the {$500.00} to retain him. A few days later he sent me an email which read, " I don't have the time or the patience to deal with lenders '' and referred me to XXXX XXXX, a different attorney in his office. I met with Mr. XXXX on XX/XX/XXXX, after paying {$2000.00}. That day, he told me that it would take " thousands of dollars '' to take this case and didn't want it. I got a {$2000.00} credit on my card for that.
I am asking that Specialized Loan Servicing, LLC, RESCIND the Notice of Default. That would allow me to get my home refinanced AND pay them the $ XXXX they say I owe. I have met with 5 attorneys so far and each one said that rescinding a Notice of Default is " done all the time. '' I can see why Specialized Loan Servicing, LLC, only has 1 out of 5 stars. They are HORRIBLE at communicating. They just don't do it.
Being in pre-foreclosure or foreclosure is one of the worst feelings in the world. SLS should be returning phone calls and emails. I THINK they are just sitting back and doing nothing because they DON'T want to negotiate, they just want to take my home.
On XX/XX/XXXX, I called SLS and left XXXX a message. I called back and dialed " 2 '' to speak to the next available rep. Her name was XXXX. I asked about the offer letter I sent. She said, " I can see that your offer was never even presented to the investors. '' That should never happen. Who's to say that the investors would not have " accepted '' my offer? I called the attorneys representing SLS and XXXX XXXX XXXX, XXXX, who if the foreclosing company. XXXX XXXX XXXX, XXXX, is a fairly new company that started in XX/XX/XXXX and is listed as a " foreign '' LLC, based out of florida. I believe that only have one office in California.
Two weeks ago, when I was speaking with a man at SLS, I asked, why are you foreclosing 10 years after I made my last payment? '' His reply was, " We see that your home has enough equity to pay off the first, pay ourselves and then have money left over so THAT'S why we are doing this now. '' ( I can find his name in my file, but can't remember it right now and don't want to get " timed out '' like I did yesterday. ) I called your office yesterday and spoke with XXXX, who was very patient and helpful. I don't know how to scan supporting docs right now and your website says that they will not be accepted later. But, he cleared that up. So, I will be sending you many documents to support this claim next week.
The bottom line is this : I DO NOT want to lose my home. I am dong everything I can think of to communicate with the company who is trying to foreclose. They are not communicating with me. I will happily pay the $ XXXX that is written on the recorded NOD. HOWEVER, in order for me to be approved for any loan, the NOD MUST be rescinded. When that is accomplished, everybody wins. It's not that difficult to figure out.
I am sorry this letter is all over the place but for the past 2 months I have been eating, thinking and sleeping this horrible situation.
I hope you can give me some solid advice on what to do next.
Thank you for taking the hour to read this.
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX ( XXXX ) XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-05-31
Brookside, NJ
Incorrect information on your report
Mortgage: Conventional home mortgage
Complaint: My mortgage was sold by XXXX to Specialized Loan Services in the midst of a refinance in XXXX of XXXX. We were informed by XXXX that we had a 60 day grace period after a loan had been transferred and that the refinance would be done in that time. So we didnt pay the XXXX mortgage. At the end of XXXX the loan was transferred back to XXXX. All was settled. In early XXXX I got a warning that my credit rating had dropped due to a delinquent account. Upon investigation I have found that Specialized Loan Services reported my account as delinquent as of XXXX of XXXX. I have contacted them 3 times and have not had a satisfactory reponse. This is the only negative mark, albeit incorrect, on my report and is dragging my credit down from the 800s to the 700s or below.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-05-31
Lb, CA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: Specialized Loan Servicing ( SLS ) has become my new servicing lender since the beginning of XXXX. I have reached out to this lender on several occasions for mortgage assistance or loan modification. They continue to give me the run around regarding some type of assistance that I qualify for. My current BK post post petition payment is at a ridiculous {$3100.00}, my current P & I payment is {$2200.00} at 4 % per my docs I signed back in XXXX. SLS continues to send me denials stating that my P & I payment is {$1600.00} at 2 %. They clearly are smarter than this to make these type of errors. Because if you read the agreement I signed back in XXXX it clearly states that my current P & I payment is {$2200.00} at 4 %. If you look at the response they sent to me dated XX/XX/XXXX they clearly say in the 4th paragraph that my new P & I payment after modifying loan balances would be {$2200.00} which is clearly less than my current payments. When I call them they keep saying oh can you fax that over we're not seeing that anywhere. They are just playing games and are unwilling to finalize a loan modification for me ASAP. I would like for this organization to intervene and help me accomplish in receiving a loan modification for my family and I. Thank you and l look forward to hearing from you all asap.
XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-05-30
Coral, FL
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-05-29
Keshena, WI
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-05-29
Watkins, CO
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: Specialized Loan Servicing is the servicer of my Mother 's mortgage account. Loan number XXXX. I requested on XX/XX/XXXX reinstatement figures to cure the back due payments and the loan was close to being referred to F/C per the SLS customer service agent. I called the customer service at XXXX on XX/XX/XXXX and was placed on hold for 35 minutes while the customer service rep provided the reinstatement figure of {$5200.00} through the XX/XX/XXXX payment. I requested the customer service rep 's name and was told we do not provide that information or their agent number. The call was recorded and verified by SLS on XX/XX/XXXX. I wired {$5200.00} to XXXX XXXX confirmation number XXXX. I called the following day on XX/XX/XXXX and verified with SLS that they did receive the wire. The rep confirmed on XX/XX/XXXX the account was due for XX/XX/XXXX. The loan was current.
SLS called my sister XXXX XXXX ( authorized on the account as well ) and informed her that there was a mistake made by the customer service representative. The did not collect the attorney fees or inspection fees. I've attached the transaction history along with the wire confirmation of payment. You will see on XX/XX/XXXX the total amount of XXXX was applied then days later four {$15.00} inspection fees and interest and fees totaling XXXX was applied on XX/XX/XXXX after the wire payment for full reinstatement was processed by SLS.
I'm filing this complaint due to the error and financial hardship due to the SLS customer service representatives actions caused. The loan is now showing in default due to this issue. I contacted SLS again and they indicated that no further action would be taken to resolve my complaint. I informed them I would be opening a formal CFPB complaint due to misappropriation of funds applied after the reinstatement was accepted and verified by their company.
Thank you XXXX XXXX ( authorized party on the account ) XXXX XXXX - mortgagor Loan number XXXX XXXX XXXX XXXX XXXX XXXX, CO XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-05-29
Macclenny, FL
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: My mortgage balance was $ XXXX and I had originally purchased my home for $ XXXX. When my income unexpectedly stopped in XX/XX/XXXX, I immediately listed my home for sale, as I knew I would be unable to afford my mortgage payments. As it was the height of the housing crisis and banks weren't lending, I was unable to sell my home and recover any of my equity. In XX/XX/XXXX, I was no longer able to pay my mortgage as I had no income, had exhausted my savings keeping up with mortgage payments and could not find employment. After 3 months in XX/XX/XXXX before foreclosure was initiated, I received a settlement from a class action and contacted XXXX XXXX, the servicer, to satisfy the arrears and get current, hoping that the market would recover somewhat and I would be able to sell the house. XXXX XXXX told me they would not accept the payment. It has been 10 years. I was constantly applying for hardship loan modification once I found employment since my mortgage was 6 7/8 % interest only with no success. At the ultimate foreclosure trial in XXXX, the judge ruled that since I provided evidence that corroborated the banks ' unwillingness to take my payment & avoid foreclosure, they could not accelerate the mortgage. As the market recovered, I have always had some equity in the house and found buyers to pay off the mortgage but obfuscation and withholding of information by the bank interfered with the process. XXXX XXXX kept me tied to a house I couldn't afford so that now, I am actually underwater on the mortgage. XX/XX/XXXX, a new servicer was assigned to the mortgage and I attempted to work with them on a short sale. I immediately found a cash buyer for $ XXXX when the mortgage balance they were looking for was $ XXXX. It has been 3 months of runaround. I had 2 backup offers that I lost because of the delays and runaround from the servicer. This is a nightmare. I have lost everything I invested and the bank is making almost a 100 % return on their $ XXXX investment. They claim not to receive information, misplace or lose records and plain out lie. Meanwhile, every month they are looking for an additional {$2900.00} of my equity for a mortgage payment. I have done everything I could to try to satisfy the loan. get out of a home I can not afford to maintain, and recover some of my original equity for almost 10 years. I am almost XXXX years old, raising my granddaughter alone after the death of her mother from XXXX and need to get control of my financial life. My situation is complicated but I need help and feel that there is no one to go to. The legal system failed me. The attorney 's & realtors I work with are similarly frustrated. I don't know how these banks are able to do this to a person. The only one who is losing anything is me and I could really use some help. Thank you.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-05-29
Bremen, GA
Trouble during payment process
Mortgage: Other type of mortgage
Complaint: I bought a home in XX/XX/XXXX. I filed bankruptcy & it was discharged XXXX of XXXX. I reaffirmed my first mortgage. I was completely unaware I had to reaffirm my 2nd mortgage as well. Fast forward to XXXX I refinanced with Obama 's " making homes affordable program '' 2nd mortgage never came up. Fast forward fall of XXXX I go to refinance my house & find I owe {$140000.00} on that second mortgage with SLS ( Specialized Loan Services ). The original company of my 2nd mortgage was XXXX then XXXX XXXX both went bankrupt in the crash so I know SLS bought my loan for pennies on the dollar. Since it was wrapped up in bankruptcy it was I was never notified, I am a XXXX XXXX XXXX it did not come up on preliminary title searches etc .... I had ZERO clue for 10yrs that loan was in place & accruing penalties/interest ( penalties/interest to the tune of {$75000.00} give or take ).
I was DISTRAUGHT! I called SLS, submitted paperwork to settle the penalty amount, submitted paperwork to set up a payment plan to pay the full amount etc .... No one at SLS would work with me. Their stance was I owed the full {$140000.00} & I could make " voluntary payments '' but they reserved the right to foreclose. I immediately stared making my normal {$630.00} mortgage payment XX/XX/XXXX & my only option was to sell. I was FORCED to sell my home of 12yrs & pay SLS the full amount, I listed my home immediately to avoid potential foreclosure by SLS. I had no other option to protect me, my family & my elderly parents who lived with me. We closed on our beloved home in XX/XX/XXXX only b/c SLS would not work with us & the risk was to great.
I also remember a call from someone ( SLS/ maybe XXXX ) to pay this loan off for {$4000.00} in XXXX but I thought it was a scam b/c of the bankruptcy/crash of the market. So SLS bought this debt for nothing!
How can SLS force me to sell, make me pay $ XXXX in interest & penalties that accrued over 10yrs without me even knowing any of this was going on. No contact, no letters, no calls etc ... ..
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-05-29
Kings Ferry, NY
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: We have had nothing but trouble with Specialized Loan Servicing LLC. Every time we received a phone call from them we got a different story. We were told we were current, then another phone call we were 60 or 90 days behind. We set up an online account to pay our monthly mortgage then XX/XX/XXXX we were locked out of our online account, they refused to take payments, So XX/XX/XXXX we purchased a money order from our Post Office, a week later we spoke to a lady XXXX claiming they did not receive that payment, we had that money order traced by our post office & we have proof that it was made out to Specialized Loan Servicing & was cashed by XXXX XXXX, we never had XXXX XXXX as a mortgage company. We sent Teller XXXX an email of the traced money order & that it was cashed & she never responded back to us. XX/XX/XXXX they refused our payment by phone & informed us we had to make @ least two payments, but then take a XX/XX/XXXX phone payment which we have proof, On XX/XX/XXXX, we spoke to a XXXX who informed us our new payment was {$670.00} & change we informed her we never recieved any notice of any change, we then asked to speak to a supervisor, so XXXX from Arizona informed us we were current as of XX/XX/XXXX, & need to focus on the months of XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX & XX/XX/XXXX that none of those payments a year ago cleared our checking account & we have all our bank statements proving they did, that day we wanted to make a payment & she refused our payment unless we paid two payments & then said no four payments. We can't get anywhere with this mortgage company, monies have cleared our account & is definately not being applied to our mortgage. We have asked for a qualified complete payment history that they were supposed to mail to us & we have never recieved, we also asked for monthly mortgage statements mailed to us which we don't get either. We have been stressed beyond over this but we have not gotten anywhere with them. By them refusing our payments is putting us in default & lowering our credit score. WE DO NOT WAN NA LOSE OUR HOME, we really feel we are being frauded.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-05-29
Discovery Bay, CA
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: Complaint is in regard to a mortgage originated in XX/XX/2015 for a single-family, owner-occupied home in California. I think we are eligible to request cancelation of our PMI because our home has risen in value since our purchase, however I received a response that indicates we have not met " the seasoning requirement, '' which appears to be two years. Note : we have resided in the property since the loan 's origination in 2015.
This home is in California, therefore it appears we should be eligible for relief based on Cal CC 2954.7. I have also directed my issue the California Department of Business Oversight Please advise if I am not reading the statute correctly.
Thank you.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-05-29
Mandeville, LA
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-05-28
FL
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: This is a follow-up complaint to the previously filed CFPB Complaint XXXX. This is being submitted as the Specialized Loan Services ( SLS ) response on XX/XX/19 to my initial complaint XXXX was inadequate, did not address my concerns, and did not respond fully to questions in the complaint. As such, I have detailed specific questions to which SLS should provide a thorough response.
In your response to Complaint XXXX, you state that SLS can not comment to transaction that occurred with XXXX XXXX XXXX XXXX XXXX. Further SLS was not involved with the origination of the loan and can not comment on any aspect of the origination. I find this as an unacceptable answer to me or to any consumer which may have such a complaint. First of all, your response is actually based on origination documents so you are actually contradicting yourself. Ironic to say the least. I ask the following questions that I expect to be answered in your response to both me and the CFPB : 1. Did you make any attempt to discuss this matter and my concerns with XXXX XXXX XXXX XXXX XXXX? Any good faith effort to understand what transpired in the origination?
2. Do you believe that it is appropriate to not further investigate my concerns/complaint? I would think that as a servicer at the minimum you would need to demonstrate that you performed a reasonable investigation. In addition, you also have a duty to the loan investors and I believe it is your responsibility to properly address any concerns with their investment.
Now, your response to Complaint XXXX also did not address the concerns I expressed in which I believe SLS violated the Dodd-Frank Wall Street Reform and Consumer Protection Act, specifically with requirements in which SLS should refrain from committing unfair, deceptive, or abusive acts or practices. In my initial complaint, I stated clearly that SLS force placed an HO-6 insurance policy on my loan on the premise that it was required by Florida law as SLS representatives stated in a voicemail message which I saved, previously provided to SLS, and have attached again to this complaint. Although I asked many times during multiple phone calls to SLS to provide the citation of Florida law that established such requirement, SLS NEVER provided the information. Furthermore, during my discussions ( phone calls ) with SLS, the SLS representatives NEVER mentioned that the HO6 policy would be required by the loan documents. If they would have said so, then I would have asked for that information/evidence. The fact of the matter is that in all the communications is had with SLS representatives prior to this complaint, SLS only stated that HO6 is required by Florida law. As such, the actions of SLS were DECEPTIVE and misleading. If SLS would have taken the appropriate actions and provided and disclosed to me the full and accurate information with respect to the HO6 insurance either from the loan documents or the Florida law, then I would have had the complete information to make an informed decision. Unfortunately, SLSs lack of transparency, lack of knowledge of laws, and omission of material information resulted in my not being able to make a fully informed decision. ALL of my decisions in this matter were based on the fact tha
t SLS representatives continuously communicated to me that the HO-6 insurance policy requirement was based on State of Florida law and didnt refer to anything else. I ask that in your response you answer the following questions. 1. Do you agree or deny that your SLS representatives on multiple occasions stated to me that the HO6 insurance was required by State of Florida law? 2. Can you provide a citation from Florida law that was EFFECTIVE AT THE TIME OF OUR COMMUNICATIONS that specifically and clearly states that HO6 insurance was REQUIRED?
In my initial complaint XXXX I also stated that SLS actions were UNFAIR in that The force placed insurance caused me direct and substantial injury since my monthly payment immediately increased by {$1200.00} ( 77 % ) per month and I had to eventually get my own HO-6 policy which I was not required to obtain based upon the representations that it is required by State of Florida it was not avoidable by me ; even though I attempted to resolve the matter with SLS prior to the force placement, SLS did not act appropriately, did not provide complete and accurate information that I requested, and continued with the erroneous force placement ; furthermore, if I did not pay the increased escrow amount, then SLS would have reported negatively and incorrectly to the credit bureaus which would have created yet another regulatory violation ( of FCRA ) on their behalf my financial injury was in no way outweigh by any benefit of having the HO-6 policy ; in fact, the first policy was retroactive 11 months from the date it was purchased ; since I had no events or claims during those 11 months then the benefit of the policy was solely for SLS, NOT the customer ; in addition, since the HO-6 policy is not a legal requirement, then I do not believe the benefits of the policy costing approximately 89 % more than the typical market price outweigh its costs.
I ask that in your response you respond to my aforementioned comments that the actions of SLS were UNFAIR.
In my initial complaint XXXX I also stated that SLS actions were ABUSIVE in that I placed reliance on SLS to act in my best interest and to provide me with accurate and complete information that I could use to make a decision. However, SLS did not adequately perform its responsibilities in understanding State of Florida law and did not provide me with the evidence and citation of the Florida law SLS referred to in its voicemail probably because the requirement does not exist ; SLS was in a position to take advantage of me as I felt I did not have any other avenue to gain clarity on the matter and resolve it except for getting my own legal advice.
Given the clear violations of the Dodd-Frank Act and UDAAP guidance from the CFPB, I believe SLS take remediation action to make me the customer whole again. I should be reimbursed for the insurance that was force placed plus any interest.
I hope we can resolve this matter and come to an agreement.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-05-28
Ridley Park, PA
Trouble during payment process
Mortgage: FHA mortgage
Complaint: My mortgage was transferred from XXXX XXXX to Specialized Loan Services sometime in XX/XX/XXXX. My XX/XX/XXXX XXXX XXXX XXXX taxes were due XX/XX/XXXX. To date, they have not been paid. Both companies are giving me a a run around regarding why they were not paid.
Also Specialized Loan Servicing mailed me a short-sale package. My loan was not in foreclosure. I called their third party vendor that handles the foreclosure. They said it was mailed by mistake. However, on this month 's statement, there are foreclosure package mailing fees.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-05-28
Miami, FL
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-05-26
Seattle, WA
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: My home loan of 17 years was with XXXX -- taken over around XX/XX/XXXX-XX/XX/XXXX by XXXX XXXX XXXX, XXXX, XXXX XXXX XXXX, XXXX XXXX XXXX all under the pretext they were all " Servicers ''. All denied me valid information, all over charged me especially for interest and servicing, all failing to meet the conditions of my XXXX contract and Federal Government settlement. The Feds could not have placed me in a worse situation -- never advised about the transfer, never guaranteed the conditions of my XXXX and USA Government settlement with XXXX -- just left me as a home owner to work with XXXX/SLS who have misrepresented, fraudulently falsified, and hampered all valid information requirements for its takeover of my loan insisting they were all " processors '' to justify providing me with the conditions from XXXX and the Federal Government. I was denied the required XXXX Assignment so did not discover the XXXX bankruptcy until XX/XX/XXXX when I ceased making payments to obtain just basic information denied me during the entire recession. XXXX transferred me to SLS, XXXX and its XXXX became involved in XX/XX/XXXX when they threatened an auction of my property since they refused to provide me with a valid contract and ignored the fact that XXXX in XX/XX/XXXX had filed a Deed of Trust stating all Principals had been paid by it and only it carried the balance on my loan. I never missed a payment until XX/XX/XXXX when I deliberately stopped paying because I wanted information that both BOA and the Federal Government should have provided to all of us in these loans immediately. It took the auction threat for me to obtain any valid factual information. My loan is paid through this month, XX/XX/XXXX, but since XXXX/SLS still attempt to support a fraudulent loan which neither XXXX nor I ever signed nor agreed to, since I've been denied the agreed interest reduction, since XXXX doubled my interest payment, since SLS wants doubled " servicing '' fees, I will not resume payment on that loan until these government and XXXX guarantees are provided to me. By my XXXX Payoff Schedule which is the only valid document I possess which counters the falsified XXXX/SLS/XXXX/XXXX statements since they have been over charging me since the very beginning and the {$40000.00} additional charges they added to my loan in XX/XX/XXXX supports my statement.
It's time for the Government to represent the home owners against these corrupt banks that offer falsified contracts that were never signed by the parties they allege nor were any of the other conditions met which was a reason for the falsification of XXXX 's bankruptcy,. Under contract law, these banks nullify any contract when they falsify it as they have done in order to illegally justify collecting the higher interest rate doubled during the entire recession which is valid justification for me to stop payment on that loan. No government can justify holding me to a contract when a non-participant offers only fraudulent support for " ownership '' under the pretext that they are all " processors '' and can't provide me with the interest reduction. We as taxpayers paid off these loans ; we as taxpayers are entitled to the benefit for what we paid through our $ $ $ to XXXX and XXXX. It's time for the Government to require these banks honor both my XXXX and the Federal Government agreement and not yet again credit these corrupt banks and servicers attempting to get reimbursed 2 and 3 times for loans they fail to possess. Knowledge of a loan fails to meet the required legal standard of a validly signed contract and I don't feel obligated to support XXXX/SLS in its present and ongoing corruption of obtaining funds from me. It's time for the Government to support the harmed home owners for I'm certain had I been reimbursed for the over payment in interest for over 10 years my loan is at {$0.00} presently and I feel no obligation to resume payment to corrupt XXXX/SL/XXXX/XXXX which it's time for the Government to put an end to immediately. The harassment/retaliation/blackmail/extortion I have experienced from these banks and their servicers all through the recession is unconscionable from a situation the Government resolved for the benefit of these fraudulently acting banks rather than on behalf of the taxpayers. That these banks feel confident by contacting the Government that they will once again obtain the support to harm a homeowner in spite of all the corruption they have been involved in -- falsified XXXX contracts, lack of required XXXX Assignment, failure to reduce interest during the recession when it was requested by me and the rate was at 1-2 % but denied, interest credited on the over payment of interest guarantees me that my loan today is at $ 0 %, It's time for the Government to support the taxpayers, not these corrupt banks and their servicers. When none of these banks/servicers can produce even one ( 1 ) valid contract between XXXX and me while I hold three ( 3 ) separate ones + the documentation supporting my payoffs, it's time for Government to support the people and not the illegal offenders. The Government would not support an illegal contract on my behalf and I require that it holds these banks to that same legal standard. I want this loan closed as fully satisfied, I want it to occur immediately, and that's the response I expect the Government to advise XXXX Principals.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-05-25
Brentwood, TN
Struggling to pay mortgage
Mortgage: Home equity loan or line of credit (HELOC)
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-05-24
San Francisco, CA
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-05-24
Saint Petersburg, FL
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Difficulty submitting a dispute or getting information about a dispute over the phone
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-05-24
Holmes Center, IL
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: Last successful payment to XXXX XXXX in XX/XX/XXXX, they returned it because they sold the loan to Specialized Loan Services ( SLS ). Attempted to get caught up with SLS on XX/XX/XXXX by coming to an agreement to with SLS to pay the defaulted amount of {$3600.00} that they will not foreclose on the my mortgage by authorizing automatic checking account withdrawal payments out of every paycheck every 2 weeks of {$1200.00} on XX/XX/XXXX ; {$600.00} on XX/XX/XXXX ; {$1200.00} on XX/XX/XXXX ; {$620.00} on XX/XX/XXXX. They stated as long as all these payments come out successfully that this agreement is good enough to not foreclose the home. They automatically withdrew the first payment on XX/XX/XXXX as authorized, then on the day before the next payment was due, on XX/XX/XXXX SLS called me to say it's too late to try to pay them that they are putting it into foreclosure because I did not send the entire amount of {$3600.00}. I asked what to do now and they said the fees are now over {$6000.00} to get out of default. I got served a summons on XX/XX/XXXX about a lawsuit that said I owe {$39000.00} on the home. They kept changing the amount I owed to get out of default and kept hanging up on me when I would call and treat me like dirt even though I was really trying to pay them. They said it's too late to try to pay that it is now in liquidation. I got so scared of this company and everything they kept changing and lying about that I came up with loans and cashed in XXXX to simply pay off the {$39000.00} to get out of this horrible mortgage. I called SLS & asked how to get them the money. They stated I must request a payoff quote & said it would be good for 10 days. Once I got the payoff quote on XX/XX/XXXX, it stated I now owe {$45000.00}. I came up with the additional nearly {$6000.00} that they demanded to save from foreclosure, that they stated would stop all this. So I wired it to SLS on Friday XX/XX/XXXX well within the 10 day period the correct way they told me to do. I called them a few hours later on the same day to assure they got the money ok and to confirm that they are stopping the foreclosure. SLS stated in that phone call ( after hanging up on me a couple times and me calling back again and again ) that they had to generate a new payoff quote because there was a mistake on the first payoff quote and the first payoff quoted requested by me on XX/XX/XXXX is no longer valid. Then SLS said they would transfer me to a manager to see why, but hung up on me, then I called right back for an answering service to say they are closed. I called first thing Monday XXXX XX/XX/XXXX which is supposedly the last day the payoff quote is good for. SLS stated the payoff quote is no longer valid that the day of XX/XX/XXXX is the cutoff. Then they stated the new payoff quote that they generated owes {$1400.00} more due to the mistake on the last payoff quote and additional fees since I didn't pay off enough. SLS stated I have until Monday XX/XX/XXXX to give them the remaining {$1400.00} on top of the {$45000.00} that I have already given them to stop the foreclosure. The thing is, SLS will not even apply any of this {$45000.00} that I gave them to accept some of it as a payment to get me out of default to stop the foreclosure. -- -I have not talked to them since XX/XX/XXXX after adding more money yet again. I am so scared of this company changing their strories and lying to me and I don't know what to do. I've given them literally everything I have, so I've attempted to talk to attorneys to stop this foreclosure but they want thousands to fight this and I literally gave SLS everything I have after selling my vehicles, furniture, tools for my job, and exhausting all sources I have to borrow money. I can not get any more money and they are not stopping foreclosure even though they have my {$45000.00} to payoff the entire mortgage.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2019-05-24
Jamesburg, NJ
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-05-23
Kawaihae, HI
Closing on a mortgage
Mortgage: Conventional home mortgage
Complaint: The property in question belonged to my late father who passed away in XXXX of XXXX. It is a rental property with a main house and a cottage. While trying to untangle his estate, ( he left no will or instructions and owned a few rental properties ) I was informed by our insurance agent that the main house didn't have Wind Insurance on it. He said that every time he sent payment instructions to the mortgage company, XXXX XXXX XXXX, they would only pay for one building stating that they were being double billed. We decided to refinance the property in order to 1. Get a better interest rate and 2. To clear up the confusion with the insurance. I was not aware at the time that I could just purchase insurance on my own. We started the refinance process and signed in late XXXX. On XX/XX/XXXX, the new lender, XXXX XXXX requested a pay-off quote. They received it and wired the funds in the amount of {$520000.00} I received an e-mail dated XX/XX/XXXX, stating that the payoff was short {$2300.00} due to a shortage in my Escrow account and that I needed to wire the funds by XX/XX/XXXX or the funds would be returned to XXXX XXXX. I called XXXX, the agent who did the refinance to find out why this happened. They wouldn't give her an answer so we called together. We spoke to an agent and he told us that they had made a disbursement to pay for our insurance. We went around a few times trying to figure out how to resolve this without me wiring more money because he stated that they would refund me anyway once they closed everything on their end because it would result in an overpayment.
I went to the bank on the XXXX to wire the money. On the XXXX, the bank called me to let me know that the wire didn't go through because of a typo on the account number. So I called XXXX back to see what my options were. At that point, the agent was saying that the new payoff amount was {$530000.00}. I was confused as that was over {$10000.00} more than the first amount they asked me to wire. He had no answer for me as to why this was.
I then called XXXX back. After a few phone calls and going back and forth, we learned that SLS had purchased another windstorm policy on the main house for XXXX. As it was a force-placed insurance plan, it was over {$4000.00}. This was for XXXX and it was now the middle of XX/XX/XXXX and on XX/XX/XXXX, I received a letter dated XX/XX/XXXX informing me of this. I called them because I thought this was a huge mistake for them to charge me an astronomical amount for insurance that I never had. At some point, XXXX let me know that SLS said that I would need to pay them an additional {$10000.00} due on XX/XX/XXXX to cover the shortage. She also sent proof to SLS that the property now had the proper insurance on it. No one called after we sent the documents so I called them back and spoke to XXXX. I told her what my situation was AGAIN, ( which I found I had to do every time I called ). XXXX said that this didn't sound right and she would create a ticket so they could look into this and they would get back to me in 2-3 weeks. I told her that I didn't have that kind of time and could I please talk to someone sooner. She agreed and told me that a supervisor would call me by the following Tuesday. So on Tuesday I did receive a call, yay! It was XXXX. I asked him if there had been a resolution and he asked me to give him more information. I had to then retell him the situation again. He then says that he would have to transfer me to someone else because he couldn't help me. I said " But you're a supervisor ''. Well, he was not a supervisor but he was calling me to let me know that my mortgage payment was late and he was needed to collect. I asked him to give me to someone who could help me and he transferred me to XXXX in the insurance department. I then told her the situation and she was very kind and promised to help me resolve this and would be with me every step of the way. She asked me to upload the forms again. I got no follow up. So a few days later I called again, went through the same process again with the exception that I now knew which department to ask for which was the insurance department. This is now XX/XX/XXXX. I got completely stonewalled by XXXX. She told me that they had every right to place that insurance on me since I didn't have it, regardless of the facts thaXXXX 1. We tried to get them to pay the insurance bill and they wouldn't and 2. They literally placed the insurance on our account and cancelled it on the same day in XXXX. Also, I never received the XXXX XXXX till late XXXX. To move forward, I had to pay an additional {$10000.00} so that XXXX XXXX could re-wire the pay-off.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-05-23
Juno Beach, FL
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-05-23
Garrett Park, MD
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: This situation has been resolved, but I wanted to report my experience in case other people are having similar problems with this company.
I received a call on XX/XX/XXXX that the mortgage I paid on XX/XX/XXXX was short approximately {$60.00} - this was due to an escrow underpayment because it had changed the previous month and I was unaware when originally making the payment. They told me that they held my XX/XX/XXXX payment in credit for the past 23 days, and that my payment was now considered late and that I would be charged approximately {$140.00} late fee because of the {$60.00} shortfall on my escrow. After some arguing, they waived the late fee, and I immediately paid the shortfall. I have concerns about the predatory nature of this company on others.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-05-23
Finksburg, MD
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: We ( me and wife ) received escrow disclosure statement from our mortgage company Call Specialized Loan Servicing, we send them a letter that according to their own statement we overpaid, but they are saying there is shortage which they can't explain or never even responded to our letter, we need to clarify as to only things paid by them is our Property Taxes and Home Insurance which by their statement on page 3 is monthly {$760.00} x 12 = {$9100.00}. On page 2 of the statement from XXXX of XXXX to XXXX of XXXX we have paid {$10000.00}, which is over payment of {$1200.00}.
We have attached the Escrow Account Disclosure Statement of XX/XX/XXXX Letter of XXXX XXXX which they said never received. ( conversation of XX/XX/XXXX with XXXX XXXX and XXXX XXXX ).
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation