Specialized Loan Servicing LLC
Consumer Complaints
There are over 4954 complaints on file for Specialized Loan Servicing LLC. Dated between 2019-12-06 and 2012-04-23.
Complaints Page 26
2019-04-18
Mount Airy, MD
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-04-18
NJ
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: Specialized Loan Services known as SLS, that services mortgages for XXXX, XXXX, XXXX and the agent XXXX XXXX of XXXX XXXX sent to do a Price Opinion KNOWINGLY made a false Appraisal Price report on the property so the terms of the loan would not be changed. Furthermore they are caught fraudulently inflating a appraisal report because photographs of the damage were taken of the explosion and they have refused to give copies of those photos to us! See Actual emails below with representative of those agencies. SLS is caught perpetrating a fraud and their explanation given further has them caught and further perpetuating a fraud against indisputable facts as well as indisputable visual facts that their own reps that came to the home photographed that damage that SLS, XXXX, XXXX, and XXXX XXXX XXXX, have refused to give over the photographs that XXXX XXXX had taken on his inspection. THAT IS A COVER UP AND THAT IS A FRAUD!
-- -- -- -- -- Forwarded message -- -- -- -- - From : J -- -- -- -- - Date : Thu, XX/XX/XXXX at XXXX XXXX Subject : Fwd : Dispute of the home value and basis used in the mortgage modification and Photos and Market Analysis - -- -- -- - C -- -- D-, -- -- -- -- -- -- -- -Attached reports To : XXXX, XXXX, XXXX, XXXX, XXXX -- -- -- -- XXXX Cc : J -- -- - Hello Mr. XXXX, Your email was being bounced back so I resized the photos to make sure you received this, and XXXX has receipt of the information and correspondence, as well as record of the phone conversation with SLS. PLEASE SEE below yesterday with XXXX of SLS, as well as photos of current damage the agent witnessed and photographed on his visit to the home but yet that agent and XXXX purposely left out of your report. I WOULD call that DELIBERATELY done and FRAUDULENT on both their actions and those that directed them to do so. As disclosed by that agent there is a history of doing this with damaged homes. That is not honest or ethical by those directing those activities as well as the agent caring that out and making inaccurate false reports. As mentioned and we discussed, SLS is supposed to be dealing with the issue with your higher management to reflect the correct value on the BPO report, and have changes to the mortgage terms, interest-rate reflected accordingly. As XXXX of SLS mentioned, I will wait to hear from you later today on new documents to reflect those changes in interest rate and not send the current documents as we discussed. I look forward to hearing from you. Thank you J -- -- -- -- - -- -- -- -- -- Forwarded message -- -- -- -- - From : J -- Date : Thu, XX/XX/XXXX, XXXX XXXX Subject : Fwd : Dispute of the home value and basis used in the mortgage modification and Photos and Market Analysis - -- -- -- -- -- C -- -- -- -- -- D -- -- -- -- -- -- -- -- -- -- -- -- -- Attached reports To : XXXX, XXXX, XXXX, XXXXJ -- -- -- -- -- -- -- -- XXXX, Cc : J -- -- -- -- -- -- Hello XXXX, It was nice speaking with you late this afternoon. To recap that conversation, it was nice to see that you are aware of the issues of that fraudulent property report done and that excluded the damage sustained to the home in the Gas main explosion, as well, how that agent under direction from XXXX, removed from your report all photos and referrence to the damage throught the entire home, that you are taking steps to have that value an report corrected. PLEASE SEE photos of current damage the agent witnessed and photographed on his visit to the home but yet that agent and XXXX purposely left out of your report. I WOULD call that DELIBERATELY done and FRAUDULENT on both their actions and those that directed them to do so. As you mentioned and we discussed you are addressing the issue with your higher management to reflect the correct value an report an have changes to the mortgage terms, interest-rate reflected accordingly. As you mentioned I will wait to hear from you later today on new documents to reflect those changes in interest rate and not send the current documents as we discussed. I look forward to hearing from you. Thank you J -- -- -- -- -- - -- -- -- -- -- Forwarded message -- -- -- -- - From : J -- -- -- -- -- -- -- -- -- -- Date : Fri, XX/XX/XXXX, XXXX XXXX Subject : Fwd : Dispute of the home value and basis used in the mortgage modification and Photos and Market Analysis -- -- -- -- -- -- - C -- -- -- D -- -- -- -- -- -- -- -- -- Attached reports To : XXXX, Cc : J -- -- -- -- -- -- -- -- Hello XXXX, Please see bellow. Thank you J -- -- -- -- -- - -- -- -- -- -- Forwarded message -- -- -- -- - From : J -- -- -- -- -- -- -- - Date : Fri, XX/XX/XXXX at XXXX XXXX Subject : Fwd : Dispute of the home value and basis used in the mortgage modification and Photos and Market Analysis - -- -- -- -- -- -- C -- -- -D-, -- -- -- -- -- -- -- - Attached reports To : XXXX, XXXX Cc : J -- -- -- -- -- -- -- -, XXXX -- -- -- XXXX, Hello Mr. XXXX, Thank you for your time and efforts. As we discussed together on previous phone calls, and you and XXXX are aware the Broker Price Opinion ( BPO ) you had received from XXXX XXXX XXXX Realtor Associate of XXXX XXXX XXXX is 100 % FALSE and entirely misleading. Furthermore THERE WERE DETAILED discussions with the agent XXXX XXXX XXXX, that XXXX sent, that there would be. or could be interference, either by XXXX or this Lender-Service Provider, SLS known as Specialized Loan Services that as XXXX XXXX XXXX, stated, he is NOT ALLOWED to photograph or include photographs showing damage or negative features and properties next door that are similar and like negatively impacted by the Gas main explosion would not be used to determine value. I personally stated to XXXX, to do otherwise would be 100 % FALSE and entirely misleading. IN FACT, it is 100 % fraudulent to do otherwise, as is the report written by XXXX XXXX XXXX XXXX XXXX of XXXX XXXX XXXX. So when I use language that this Lender-Services Provider, SLS known as Specialized Loan Services behaves significantly as a predatory lender, that is not said lightly. The ( BPO ) Broker Price Opinion that was order is 100 % completely false, it did not include similar and like properties to ours and as well extensively damaged homes and homes sales by the gas main explosion. To use properties as shown in the attached report 3/4 of a mile away is not valid to do so. What is valid especially in a court of law is a CMA Current Market Analysis or also BMA Broker Market Analysis based on comparable properties that are similar-and-like to each other. Attached are : 1. CMA report based off of the sales immediately next door to us that are our true comparable and also similarly impacted by the GAS Explosion. My neighbors next door to me in the rear of our home that recently SOLD are ; A. -- -- -- XXXX XXXX -- -- -- -- -- -- -- sold for {$11000.00} reported on XX/XX/XXXX, XXXX sq ft. B. -- -- - XXXX XXXX -- -- -- -- -- -- - sold for {$150000.00} reported on XX/XX/XXXX is similar XXXX ft Both suffered similar property damage to us. -- -- -- -- -- - XXXX XXXX you see in the photo is my neighbor in the -- -- -- -- -- -- -- of our home where you see our home in the back ground. 2. Pulled out of the CMA, page 6 of that report is our homes appraised market value {$160000.00} to {$160000.00}. 3. Independent Structural Engineers report from -- -- -- -- -- -- -- -- -- -. All Engineers reports done by the insurance company and -- -- -- -- -- -- -- e acknowledged ALL the homes interior floors needs to be gutted down to the floor joist, the roof needs to be gutted down to the roof rafters and ALL sheetrock and exterior siding needs to be removed down to the wall joists- beams to make necessary structural repairs. 4. Independent assessment of damages and costs involved to fix visible damage done by -- -- -- -- -- -- -- -- -- -- --, Public Adjusters. PLEASE NOTE, Further repair and structural repair will be required once walls and floors are opened up to expose the structural damage and necessary structural repairs. 5. From 2 independent Engineer 's reports as well as Public Adjusters and Insurance Adjusters reports, we have over $ XXXX in visible damages to the home from the Gas main explosion. 6. -- -- -- -- - -- -- -- -- -- -- XXXX beds XXXX baths XXXX sqft IDENTICAL TO OUR HOME CLOSED prior to the Gas main explosion ; Sold $ -- -- XXXX XXXX % Public Record Mr. XXXX, again thank you for your time and we need to have these photographs and information immediately today as you know it is time sensitive. J -- -- -- -- -- Forwarded message -- -- -- -- - From : XXXX XXXX XXXX Date : Sat, XX/XX/XXXX at XXXX XXXX Subject : Re : XXXX and I need today the interior photos you had taken / Regarding Mortgage Modification and Photos and Market Analysis -- - C -- - D, -- -- -- -- -- -- - To : J -- -- XXXX I have completed the report and submitted it to XXXX. You will need to contact them for this information. ( XXXX ) XXXX - XXXX XXXX. Please do not email, call or text me about this report anymore. I am finished with my part it is all on XXXX., XXXX XXXX XXXX Realtor Associate Cell : XXXX Office : XXXX Email : XXXX Website : XXXX License XXXX -- -- -- -- -- Forwarded message -- -- -- -- - From : J -- -- -- -- Date : Sat, XX/XX/XXXX at XXXX XXXX Subject : XXXX and I need today the interior photos you had taken / Regarding Mortgage Modification and Photos and Market Analysis - -- -- - C -- -- D --, -- -- -- -- - To : XXXX, XXXX XXXX XXXX Cc : J -- -- -- -- -- Hello Mr. XXXX and XXXX, Thank you for your time and efforts. XXXX, XXXX XXXX of XXXX that called you and I need this morning the photos of the damaged you photographed and witnessed on your visit to our home. Mr. XXXX and I discussed together on previous phone call, XXXX who called you personally on this and whom hired your for your report, we both need and have to have TODAY the interior photos you had taken showing ; 1. The living room floor in front of the TV showing the floor-joists that pushed and moved upwards pushing the sub-floor upwards and are now protruding upwards of a 1/2 inch plus, that you Photographed. 2. The Kitchen floor SHOWING the cabinet bases with the water damage by the bases and floor, that you Photographed. 3. The Living Room vaulted ceiling by the front entry foyer area that water is coming from the outside siding and roof moving down the wall that you had seen and we discussed that you photographed that exterior/interior wall showing that. 4. The Living room / Dining room showing the floor-joists that moved upwards pushing the sub-floor upwards, that you Photographed. 5. Master Bathroom floor showing the approx 2 foot long crack spanning across several tiles, that you Photographed. 6. Second hallway bathroom floor upstairs showing the complete cracking and popping of almost all ceramic tile, that you Photographed. 7. The downstairs hall bathroom showing the cracked floor tiles, that you Photographed Again thank you for your time and we need to have these immediately as it is time sensitive. XXXX -- -- -- -- -- Forwarded message -- -- -- -- - From : J -- Date : Fri, XX/XX/XXXX, XXXX XXXX Subject : Re : Mortgage Modification and Photos and Market Analysis - -- -- C -- -D -- -, -- -- -- -- -- -- -- -- -- -- -- -- To : XXXX Cc : J -- -- -- -- Hello Mr. XXXX, Please find attached Independent House Damage and Engineers Report. Thank you, XXXX -- -- -- -- -- Forwarded message -- -- -- -- - From : XXXX, XXXX XXXX Date : Fri, XX/XX/XXXX at XXXX XXXX Subject : RE : Mortgage Modification and Photos and Market Analysis - -- -- -- -- -- -- -- -- -- -- -- - To : -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- Greetings, XXXX XXXX has launched a request for an Interior BPO at no cost the homeowner. The vendor is instructed to contact -- -- -- -- -- -- -- -- -- to gain access to the property. We have requested this BPO action be escalated. Best regards. XXXX Mailbox Customer and Business Management Single Family Division XXXX XXXX Option 2 cid : XXXX The information transmitted in this e-mail is for the exclusive use of the person or entity to which it is addressed and may contain legally privileged or confidential information. If you are not the intended recipient of this e-mail, you are prohibited from reading, printing, duplicating, disseminating or otherwise using or acting in reliance upon this information. If you have received this information in error, please notify the sender at XXXX XXXX immediately, delete this information from your computer and destroy all copies of the information. From : J -- -- -- -- -- - Sent : Wednesday, XX/XX/XXXX XXXX XXXX To : XXXX XXXX XXXX XXXX XXXX Cc : J D Subject : Re : Mortgage Modification and Photos and Market Analysis - -- -- -- C -- -- -D -- - -- -- -- -- -- -- -- -- -- -- - Attached reports Please see attached Current Market Valuation report. Thank you, -- -- -- -- -- Forwarded message -- -- -- -- - From : J -- -- Date : Wed, XX/XX/XXXX at XXXX XXXX Subject : Dispute of the home value and basis used in the mortgage modification and Photos and Market Analysis - -- -- - C -- -- - D -- -, -- -- -- -- -- -- -- - Attached reports To : XXXX, XXXX Cc : XXXX XXXX XXXX XXXX XXXX XXXX To Whom it may Concern, Regarding Mortgage Modification for -- - C -- -- - D -- --, -- -- -- -- -- -- -- -, we 100 % categorically dispute the home value and basis used in the mortgage modification sent to us by SLS and XXXX XXXX. Please advise the steps further involved. Attached are photos showing our home, as well Screen shots from XXXX showing homes sales next door to us and our homes location in relation to the home and Gas Main Explosion, along with a independent Realtor market analysis of the ACTUAL homes that sold next door to our home that were impacted by the Gas Main Explosion. As ACTUAL recent closed sales were used of similar size sq ft homes that are directly next door to us and directly next to the home and Gas Main Explosion, as we are, the XXXX and Realtor current market valuation reports the ACTUAL reflective market value of our home as shown by those closed sales as we discussed and not the inflated value used from homes outside of our immediate area in town and homes not impacted by the Gas Main Explosion. Please note I haven't heard back from XXXX the supervisor with SLS, regarding this and the modification plan. Again please note that the terms are not acceptable and what remedies are available to us regarding this matter. Thank you, J -- -- -- -- -- Forwarded message -- -- -- -- - From : Date : Wed, XX/XX/XXXX at XXXX XXXX Subject : Mortgage Modification and Photos and Market Analysis - C -- -- D --, -- -- -- -- -- -- -- - Attached reports To : XXXX Cc : J -- -- -- -- -- Hello Mr. XXXX, XXXX Mortgage for -- -- C -- -- -- D -- -- -- -- -- -, -- -- -- -- -- -- -- we 100 % categorically dispute the home value and basis used in the mortgage modification sent to us by SLS and XXXX XXXX XXXX Please advise the steps further involved. Attached are photos showing our home, as well Screen shots from XXXX showing homes sales next door to us and our homes location in relation to the home and Gas Main Explosion, along with a independent Realtor market analysis of the ACTUAL homes that sold next door to our home that were impacted by the Gas Main Explosion. As ACTUAL recent closed sales were used of similar size sq ft homes that are directly next door to us and directly next to the home and Gas Main Explosion, as we are, the XXXX and Realtor current market valuation reports the ACTUAL reflective market value of our home as shown by those closed sales as we discussed and not the inflated value used from homes outside of our immediate area in town and homes not impacted by the Gas Main Explosion. Please note I haven't heard back from XXXX the supervisor with SLS, regarding this and the modification plan. Again please note that the terms are not acceptable and what remedies are available to us regarding this matter. Thank you, J
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-04-18
Brentwood, NC
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information is missing that should be on the report
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-04-18
Almonesson, NJ
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-04-18
NY
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: we got approved for a trial modification in XX/XX/XXXX for XXXX -XXXX- & XXXX XXXX we made all 3 payments by XXXX XXXX and they kept XXXX payment in the unapplied funds never applied to our last trial payment so there for they said we defaulted! then we were told it will be fixed and we will resume with our modification! they lied XXXX XXXX payment was just applied on XX/XX/XXXX to our old amount! now they want to foreclose on us! they committed fraud and lied to us! help please
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-04-18
Houston, TX
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-04-17
Tarzana, CA
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: I am currently past due on my mortgage, which is serviced by Specialized Loan Servicing. When I tried to make a payment online ( XX/XX/19 ), I was unable to do so because of the delinquency, and was directed to call its service center. When calling the service center, the representative said that I would need to pay a fee to make the payment over the phone. I asked to speak with a supervisor, and was placed on a lengthy hold. When the agent returned, she said that the supervisor would call me back, which did not occur.
I called back the next day, and had a similiar experience. The agent spoke with her supervisor, and still refused to waive the fee.
It seems a bit unfair and abusive to restrict usage of the website, and still require someone to pay a fee, making it more difficult and expense to try to pay one 's mortgage.
I asked the representative to file a complaint, but she said she could only log my " dissatisfaction. ''
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-04-17
FL
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: I have a loan serviced by Specialized Loan servicing and have tried for 3 months to get a hardship modification. After providing exhaustive documentation supporting my curent financial difficulties and after spending countless hours providing documentation, they then told me they are not authorized to negotiate. I have another home that my ex wife lives in and that company provided a hardship modification without issue. I am extremely upset with the run around and need help and they have been giving me a run around. I then went through there 2nd party review and have been ignored
Company Response: Closed with explanation
2019-04-17
KY
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: My bank XXXX XXXX XXXX sold to XXXX XXXX XXXX somewhere around XX/XX/XXXX. All transfers and bank transactions went well until it came to my mortgage. XXXX XXXX XXXX the new bank had my mortgage but then sold it to another company XXXX XXXX which is called specialized loan servicing. WWW.sls.net. On XX/XX/XXXX this was the start date on my new mortgage account with this company. I paid my payment bi-weekly with my old bank XXXX XXXX and on XX/XX/XXXX half my house payment was made to XXXX XXXX XXXX. On XX/XX/XXXX I checked with SLS and they stated that they did not show any transaction in the amount of {$360.00} which is the amount in question but I was also told that it could take several weeks for all transactions to complete. The representative told me someone would call and verify the information when completed. I waited until the end of XXXX without hearing from anyone I called and was told that they would need to see a bank statement from my bank showing the transaction. I contacted my bank and had them send a copy of my bank transaction and on the statement it clearly shows the amount of {$360.00} being taking out of my account. I waited about a week and called them again and was told that someone would call me that they were looking at my account and that someone had been assigned to it. One week later this being about the second week of XXXX I received an escrow analysis from SLS stating what my payments would be starting XX/XX/XXXX. The amount stated was almost {$100.00} less per month. my payment usually was {$730.00} per month now they were saying it would be {$630.00}. I have my county taxes and city taxes escrowed and have since XXXX so I new that it was not correct. I called SLS finally reaching someone in the escrow department and they stated that I had no deduction for my escrow account but after I told them I did they said they would look into it again and would contact me in a few days and also send a new escrow analysis. Which I still have not received nor received a phone call While I had the representative on the phone she transferred my to another department so I good inquire about my missing half payment. I was connected with a gentleman who stated that they had looked at my account and bank statement that I sent and could not approve anything because I need more evidence that I did not receive the money in question. At this point I asked to speak to a supervisor and was told that one would call me back in three days on a Monday which of course they didn't I asked the representative what I was suppose to do and was told probably get unedited bank statements and send them and they would look at it again. I contacted XXXX XXXX again and told them what was stated to me by the SLS representative and XXXX XXXX XXXX said she would send several months of statements showing I did not receive any money back. Its now the XX/XX/XXXX and I have not heard from SLS in any form or fashion. I've called all the customer care numbers for SLS and after getting through all the log in and verification process you get a recording stating that they are in in a meeting call back in thirty minutes. this has been since Monday XX/XX/XXXX. I am current with my payments paying the amount of XXXX a month which I don't know is too much not enough or what. I've reach the end of my rope with this situation. Its been almost three months and still I'm no closer to finding out where I stand. I could have picked my own mortgage company and been done way before now. please help me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-04-17
Brentwood, NC
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information is missing that should be on the report
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-04-17
Brentwood, NC
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information is missing that should be on the report
Complaint: Under the FDCPA Section 807 ( 8 ) : XXXX XXXX XXXX XXXX, Specialized Loan Servicing ( SLS ), XXXX XXXX XXXX XXXX ( XXXX ), XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX ( XXXX XXXX ), XXXX XXXX XXXX XXXX ( XXXX XXXX ), XXXX XXXX XXXX c/o XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX XXXX ALL have failed to report a disputed debt to the credit bureaus.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-04-16
Chicago, IL
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: i was told by SLS loan servicing to send 3mo. of bank statement and profit loss statements i call on XX/XX/2019 they have the paperwork i sent in now they tell me im missing one doucument but they cant tell me what it is
Company Response: Closed with explanation
2019-04-16
Ft Charlotte, FL
Trouble during payment process
Mortgage: Home equity loan or line of credit (HELOC)
Complaint: Re : Specialized Loan Servicing - Loan # XXXX - Home Equity Line Statement The following is the 'second complaint ' in reference to Loan # XXXX serviced by Specialized Loan Servicing ( SLS ) located at XXXX XXXX XXXX , XXXX XXXX, XXXX XXXX, CO XXXX. PH : XXXX.
Attached is a Home Equity Line Statement that I received on XX/XX/2019 from SLS. This is the first time I was informed by SLS of the following fees concerning the payment due date of XX/XX/2019. {$1000.00} for attorney fees and {$190.00} for a finance charge. These fees were never disclosed to me prior to receiving the Home Equity Line Statement from SLS and I don't feel that I should be subjected to those fees.
I was approved for a loan modification ( see also financial summary ) on XX/XX/2019. My first payment in the amount of {$570.00} was debited by automatic check withdrawal ( ACH ) on XX/XX/2019. I thought all was going well until I received the attached Home Equity Line Statement on XX/XX/2019.
This is an unjustifiable and deceptive means of doing business on behalf of SLS. Also attached is an email confirmation from SLS stating the monthly amount of {$570.00} to be debited from my checking account. NOTE : No mention of any other fees on the email confirmation.
I would appreciate it if you would assist me to have SLS remove those never disclosed fees. My next payment is due XX/XX/2019.
Company Response: Closed with explanation
2019-04-15
Noblesville, IN
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: I have faxed in two requests and mailed two separate letters to SLS regarding the removal of PMI from my account. I have not received any type of response. CFPB complaints seem to be the only want this company responds to basic service requests.
No house in my neighborhood has sold for under {$230000.00} in the last 24 months. REMOVE PMI FROM THIS ACCOUNT. Run a brokers price opinion if needed - you will see the increased value and the recent sold him prices.
Thank you,
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-04-15
Glendale, CO
Problem with a credit reporting company's investigation into an existing problem
Mortgage: Conventional home mortgage
Complaint: XX/XX/2019 CFPB Re : Misleading Offerings by Mortgage Servicing Company I initiated a complaint with the Consumer Financial Bureau of Protection ( CFBP ) on XX/XX/2019 regarding a discrepancy created by the servicing company SLS ( located at XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX, Colorado XXXX ) and misreporting information, offering confusing terms via mail and not abiding by those terms without explanation and purposely preventing my ability to refinance with another company to take advantage of a lower interest rate.
The loan number in question is # XXXX CFPB Case # XXXX I have responded to the incredulous response from your customer advocacy group to the CFBP, which is littered with misinformation and contradicting SLSs own terms and explanations in the response to my complaint, which needs further investigation. The CFBP stated it as a closed matter, albeit, it is not closed what so ever, the financial institute is continually paralyzing my ability to refinance by reporting incorrect data on their internal systems and credit bureaus. When you read their response ( SLS ), you can see their contradictions in writing, I was thoroughly the CFPB didnt read those closely enough to identify the ambiguous remarks by their own hand.
In this letter, you will find SLS has purposely engaged in false statements in print and also verbally ( recorded phone calls with customer service representatives ) via phone exchanges.
My goal is and has always been to make my payments on time, which is imperative to prevent any incorrect credit reporting.
The mortgage industry conducts a credit supplement when you are closing. This excludes the major three large credit bureaus and focuses on a phone call with the current lender ( i.e. SLS ). It is also the internal data showing that I have not had timely payments due to an error with a Forbearance offering provided in writing to me without a clear definition and left to assumptions.
With this offering, the terms are vague, ambiguous in nature and so much, their own internal customer service people ( over four of them ) could not understand, explain it or be consistent in what it meant. In the meantime, XXXX XXXX XXXX ( the mortgage company who is trying to refinance my condo under FHA guidelines ) can not get a clean payment history because SLS has purposely misled me into a payment system that reflects I am late and refuses to correct their internal system on the XXXX payment miscommunication which has still not been explained to me in writing why they keep asking for a payment, when I followed the terms of Forbearance ( Document A ). With that said ; I am more than willing ( as I have said before ) to make a double payment to pay for the misleading terms of SLS Forbearance plan which was not followed by company protocol or explained in detail at the time it was issued ; SLS has a duty to examine the efforts made by the consumer to abide by all terms before and after, efforts made to resolve the issue which was blocked by their own internal processes, resulting in one entity suffering the damages, the consumer. Now, I am unable to exit this high interest rate at a whopping % 8.37, which is incredulous. It seems the investor of this loan and SLS have purposely outlined an ambiguous terms of agreement which the servicer could not decipher and explain to the consumer ( Me ), resulting in a missed payment and now is resulting in a cycle of 30 day subsequent missed payment reporting because the terms were not clear or met.
The terms of the loan were to be re-addressed with a payments on the back end, explained to me by SLS. When the time was concluded of the Forbearance, it went into a late payment effect.
Since XX/XX/2019 I have tried numerous times, letters, faxes that were continually off-hook and cancelled, calls and enduring hang ups, 20+ minutes on hold and some conversation times are longer phone time with customer service reps without any resolution. My efforts are clear from my XXXX phone bill and the outrageousness of this non-communication. The one minute calls outlined in the XXXX bills are hang-ups from SLS, sent to mailboxes without anyone to answer or identification.
I see the following as a solution : If the Forbearance plan is not to add the payments that were allowed to be missed to the end of the loan, then I will pay them with an agreement in writing that SLS will correct the internal system reporting and also correct to all three credit bureau reporting.
For SLS to take the responsibility of misleading terms and not providing context to the consumer on how to correct the problem.
For SLS to review that it has taken me XXXX to XXXX to get this resolved ; in the meantime they keep charging me 8.37 % interest on a loan I should have had paid of on XX/XX/2019, which was my close date with XXXX XXXX. In the interim, they have kept reporting my subsequent payments late, because they show I am a month behindwhich I, in GOOD FAITH have tried excessively to get an answer and offered numerous times to make the XXXX payment, even though those were not the terms. Their customer service rep recording specifically says NO, I would not be late if XXXX was not paid because that was the agreement.
I would also like to be reimbursed for the difference in the interest rate delta from the current interest rate I am forced to pay vs. the interest rate I was about to close on with XXXX XXXX. I have had to pay that delta for two months now.
SLS to reimburse me for the appraisal I paid for with XXXX XXXX and have been denied due to the error created by SLS. The amount of the appraisal is {$550.00} In this complaint you will find : 1. The initial offering of Forbearance from SLS.
2. Documented phone calls, explanations and responses to and from SLS.
3. The initial complaint to CFBP.
4. The response to CFBP from SLS and the contradictory statements their own response to the initial Forbearance plan offered.
5. The purposeful roadblock they are creating to keep the loan at a % 8.37 rate for the investor, rather than abiding by terms they applied which would allow me to refinance with XXXX XXXX.
6. My phone bill showing SLS is deceiving the CFBP and reporting false statements in their rebuttal.
7. My interest rate with XXXX XXXX and approval until SLS created this error.
8. My payment history meeting their own terms offered was met before XX/XX/2019.
I look forward to resolution to this tangled web of chaos and consumer fraud and somewhat extortion.
Regards, XXXX XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-04-15
Philatelic Center, CA
Struggling to pay mortgage
Mortgage: Other type of mortgage
Complaint: In early XXXX of XXXX, I started receiving letters from attorneys and other companies stating that a notice of default has been filed on my home by Specialized Loan Servicing ( SLS ) therefore on XX/XX/XXXX, I called SLS and spoke with a representative named XXXX. XXXX advised me to send in a Request for Modification Assitance application ( RMA ), and that once received I will be assigned to a single point of contact to work with me throughout the process.
On XX/XX/XXXX, I called SLS to inquire why my application was still in the status of Document Intake and was informed that they would only accept a court order for child support, although their RMA application does not state that a court order is the ONLY acceptable documentation. Consequently, I sent a letter via email requesting SLS to process my RMA application with my other income. On XX/XX/XXXX, I called to follow-up on the status of my application and was informed that my application had been withdrawn and I would need to start the process over. The representative was unable to tell me how, when, or why it was removed. I asked to speak with a supervisor, but as usual, no supervisor was available.
On XX/XX/XXXX, at approximately XXXX XXXX I called SLS and spoke with XXXX who again stated that the application was withdrawn. I asked for a supervisor and instead was transferred to XXXX in the Loss Mitigation department ( XXXX XXXX ). I explained the situation to XXXX, and he apologized that I was informed. He stated that SLS had all of the necessary documentation. Thus, he would reprocess and send my application to the underwriting team for review, and they would assign me to a single point of contact.
As of today XX/XX/XXXX, my online RMA status still says document intake, SLS has not been in contact with me, and I have yet to receive a notice of default from SLS.
Documentation timeline submittal via their specified email XXXX is as follows : XX/XX/XXXX : RMA Application, Paystubs, and XXXX Tax Return.
XX/XX/XXXX : Hardship Letter, Bank Statements, and KYHCA Approval Letter XX/XX/XXXX : Child Support Documentation XX/XX/XXXX : Child Support denial letter Please Note : Each time that I have called SLS I have been advised that my loan is at 2 % which is the lowest rate available. However, that is incorrect as my loan is currently at 4.375 %.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-04-15
Cheverly, MD
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: On XX/XX/XXXX a notice was dated that stated my mortgage loan had been transferred effective XX/XX/XXXX and that a new servicer would be collecting payments. I was unaware of this when I submitted my payment for XX/XX/XXXX to my orginal servicer. I called the original company on XX/XX/XXXX because I noticed my check had not cleared and was told that it could be mailed back to me due to the transfer. I received 2 return fees from my bank on XX/XX/XXXX and XXXX for {$32.00} each subsequently because I pulled money from the account as I believed the check would be returned to me as was stated and I would write a new check for the amount due to the new servicer for XXXX and XXXX.
When I called the new servicer Specialized Loan Servicing on XXXX to determine if they had the check they would not tell me if they attempted to cash the check twice that was addressed to XXXX XXXX. Further they were very hostile and threatened to put me into foreclosure. Additionally the supervisor said my loan was late although the transfer notice stated it would not be treated as late. I simply tried to figure out who attempted to cash the check between the two and I felt that I was in a game of not me which I feel is a violation of my rights as a consumer to be treated fairly and be provided information. I simply asked for a credit or refund of the fees and for my credit to be reflected accurately due to the failure of these two creditors to transition the loan in a timely manner. To date this check still has not been cashed nor returned to me and I would like to make this complaint regarding the bullying I endured and attempted scare tactics and request a check in the amount of {$65.00} be disbursed to me from Specialized Loan Servicing. Thank you.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-04-14
MD
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: In the latter part of XX/XX/XXXX, I was notified by my current mortgage holder XXXX XXXX, that my loan was being transferred to Specialized Loan Servicing and beginning in XX/XX/XXXX i would start making payments ( which include homeowners and real estate taxes ) to them. Soon after taking over my loan, I was sent a notice dated XX/XX/XXXX stating my account had an escrow shortage of {$1100.00}, and that they would be raising my mortgage payment from XXXX to XXXX. I called in to SLS and expressed by disbelief and displeasure at this notice and asked for an explanation of how this was possible considering the amount taken out of my payment for escrow. Based on the information found on my monthly payment notice, i am paying {$230.00} per month for escrow, and have been since at least XX/XX/XXXX ( XXXX XXXX records stop there ), so in 12 months this would total {$2700.00}. My real estate taxes are {$1700.00} a year and my home owners insurance is {$810.00} a year for a total of {$2600.00} annually. So mathematically, I would have a SURPLUS of {$190.00}. Apparently SLS and perhaps XXXX XXXX, require a 2 month buffer, so add two payments of {$230.00} for a total of {$460.00}, subtract the surplus of {$190.00} and the balanced owed would be {$270.00} NOT {$1100.00}. Also, I have asked for my escrow payment to be removed from my mortgage as I would rather pay it since XXXX XXXX or SLS can't be trusted for accurate accounting. SLS informed me, that when I had agreed to a loan modification by XXXX XXXX, the agreement contained language which prevented me from withdrawing the escrow out of the payment. If this was indeed the case, I wasn't aware of it, and by any means, this agreement would've been with XXXX XXXX, not SLS. SLS is essentially resorting to extortion, by forcing me to pay an increased payment which should be an illegal practice, when the information clearly shows they are mismanaging my account payments. Also, after my loan modification, I believe my payment was approximately {$620.00} per month, and XXXX XXXX had already increased my payment for a supposedly escrow shortage after the modification, raising it to {$640.00}. So once again, the accounting doesn't add up for any shortage period. I paid the funds into by account. Please look into this matter, as we are certainly aware, XXXX XXXX is not above breaking the law and taking advantage of their customers. If mortgage companies can force escrow increases for each of their customers, imagine how much extra money is being brought in to the company and making it more profitable on the backs of the public. Apparently SLS is of the same ilk as XXXX XXXX. There are also a matter of late fees which were owed to XXXX XXXX, and SLS are stating i now owe these fees to them, which I find ludicrous. XXXX XXXX gave up the opportunity to recoup those when they sold my loan. Also, I have gone through a separation from my wife, making me a single parent with the compete responsibility of paying all bills. As my credit was hurt during this event, I can not find someone to offer a refinance so I can be rid of SLS. I will also be reporting this to the State Attorney 's office of Md. I appreciate your time looking at this matter.
Sincerely XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-04-13
Chicago, IL
Trouble during payment process
Mortgage: Home equity loan or line of credit (HELOC)
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-04-12
Bostonia, CA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: Specialized Loan Servicing ( SLS ) LN XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX CA XXXX XXXX XXXX The short sale was started XX/XX/19 with SLS. On XX/XX/XXXX we were told the file was complete.
After being lied to several times on EVERY PHONE CALL, we were finally countered on XX/XX/XXXX. THE BUYER MET THE COUNTER ON XX/XX/XXXX.
On XX/XX/XXXX we were told that underwriting somehow allowed some tasks to expire in early march, requiring the file to be re-underwritten.
On XX/XX/XXXX we then filed CFPB complaint # XXXX, and subsequently were corresponding with a manager XXXX who on XX/XX/XXXX agreed that should not have happened. Keep in mind that throughout this entire process, we called faithfully twice a week and we were assured each time that it was under review and moving forward and at NO TIME were we told that it wasn't actually an open short sale. He assured us he would be working with us to quickly resolve the situation.
******Fast forward four weeks later and we are still having problems with obtaining truthful information and four weeks does not fit the definition of a quick resolution.
On XX/XX/XXXX we spoke with XXXX, who told me it had been sent to the investor and that there would be an update by Friday XX/XX/XXXX. Spoke with XXXX again on the XX/XX/XXXX and was told the same thing and asked to have a manager call me back.
Today, XX/XX/XXXX we called in and were told that they will not have an answer anytime soon, that the clock started over on the XX/XX/XXXX when we sent in the last document and now they have 30 MORE days to render a decision. The rep today was rude, refused to escalate file further and refused to allow me to speak to any manager. We did subsequently receive a call from XXXX who says he escalated the issues to his manager and the processing teams manager. Which we appreciate, but doesnt rectify or solve our current problem of being continually and purposefully given inaccurate and outright false information. In passing along all the false information we have been given to the buyer, we have lost the buyers trust and faith. Here we are nearly two full months after the buyer accepted and met all terms dictated by SLS, and we havent even passed processing on this file.
SLS continually makes up document requests in an attempt to milk the servicing fees out of the investor, XXXX XXXX. They are defrauding the investor.
I want SLS to be investigated for these continual and deceptive communications. I want the short sale approval letter that we should have gotten shortly after the buyer accepted SLSs counter offer on XX/XX/XXXX. In addition, I want all employees in the loss mitigation department to be properly trained in how to read, and communicate accurately, the status of loss mitigation files.
CC : 1. XXXX XXXX 2. XXXX 3. XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-04-12
Brentwood, NC
False statements or representation
Debt collection: Mortgage debt
Attempted to collect wrong amount
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-04-11
Belle Haven, CT
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-04-11
Atl, GA
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-04-11
Wascott, WI
Trouble during payment process
Mortgage: FHA mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-04-11
San Francisco, CA
Written notification about debt
Debt collection: Mortgage debt
Didn't receive enough information to verify debt
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation