Specialized Loan Servicing LLC
Consumer Complaints
There are over 4954 complaints on file for Specialized Loan Servicing LLC. Dated between 2019-12-06 and 2012-04-23.
Complaints Page 28
2019-04-02
Discovery Bay, CA
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: Specialized Loan Servicing of Colorado appears to have purchased the servicing rights to a HELOC/Purchase loan that XXXX XXXX XXXX has already discharged.
The original loan was an 80/20 loan originated in XX/XX/XXXX. This was a " purchase '' loan. I did not use the " 20 '' for anything. This is the way XXXX structured the loan. This 80/20 loan was modified and I have been making payments on my mortgage ever since. My loan went from XXXX to XXXX XXXX XXXX to XXXX XXXX XXXX XXXX and finally back to XXXX XXXX XXXX. I am in good standing.
At some point Specialized Loan Servicing purchased the discharged " note '', the " 20 '' portion of my original loan.. They never attempted to collect the discharged debt and never sent me any tax statements. I assumed their occasional letters were attempts to defraud me so I ignored them. They arrived once a year. Then in the summer of XX/XX/XXXX, SLS claimed I was required to pay the 20 % portion of this " purchase loan '' plus interest for the past 12 years for a total of {$110000.00}.
They have repeatedly refused to provide proof that they are legitimate and that they represent a financial institution. They refuse to provide proof that they can reconvey the lien. Why would I pay this discharged debt when it has been discharged by the financial institution 10 years ago and Specialized Loan Servicing role is nothing more than a collection agency that took a risk and purchased a " bad note ''.
After I called them several times to reason with them, they renewed the expired lien with new beneficiaries. I was NEVER served. I never received anything by mail. I NEVER paid a dime to Specialized Loan Services.
For financial reasons, I need to sell my home. I hired an attorney to help me and he's trying to help me pro-bono. However, even with an attorney, SLS will simply not provide accurate or complete answers. They are constantly moving the goal post! Today I asked to speak with our point of contact and I was told they had no one by the name of XXXX ( teller is what they're called ). When I persisted, I was told he was in research and didn't take calls. I was told I could not speak with him at all.
In addition, to get SLS to even take my call, I had to provide my XXXX ill, ex-husband 's ss # because they change the paperwork from the focus on me to the focus on him. My ex-husband deeded me the house 6 years ago. Are they now going after XXXX who is terminally ill because I hired an attorney? SLS > XXXX means he's XXXX. He's going into XXXX soon.
SLS claims to represent the XXXX. The XXXX states " no '', call the XXXX XXXX XXXX. The XXXX XXXX XXXX states they have NO record of this loan anymore because it was a mandatory discharge.
I have been going in circles since approximately XX/XX/XXXX. I need to sell my home due to financial reasons and now I can't because SLS has this fraudulent lien on my property that NO BANKING INSTITUTION will validate as legitimate. I am incurring attorney fees that I can't afford and the sale of my home is now at risk due to this fraudulent lien.
Please study this case CFPA. It's an excellent example of what predatory lenders and servicing agencies do to confuse and wear-out the consumer until the consumer quits out of sheer exhaustion while SLS steals their money. There is NO protection for the consumer if the serving agency is allowed to delay a correct response over and over again. Many people can't afford an attorney so SLS is able to defraud people by default over and over again.
Please CFPA. Please see my most important attachments that prove this whole situation stinks of predatory practices and intentional misinformation. If you can't help, I respectfully question why the CFPA even exists. The predatory lender is being protected, NOT the consumer.
Please, please help me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-04-01
Chicago, IL
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-03-30
Atlanta, GA
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: XX/XX/2019 Just because the company responded does not mean the complaint is closed. I need cfpb to actually protect consumers. Forward this complaint to the appropriate regulatory body for mortgage lending. Does it matter this company continues this practice or has multiple complaints that you can view just be " XXXX '' their name?
SLS sent a letter stating I was 15 days late but no mention of the attachments in complaint number XXXX ( see attached ) showing no payment due. I am attaching the documentation AGAIN so SLS, who shows they have no understanding based on their response, corrects the mistake based on their own documentation.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-03-29
Mabank, TX
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-03-29
Hainesville, IL
Struggling to pay mortgage
Mortgage: Home equity loan or line of credit (HELOC)
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-03-29
Reno, TX
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-03-29
San Diego, CA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-03-28
Philatelic Center, CA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Complaint: I had a mortgage loan with Specialized Loan Servicing LLC. It was paid in full. Its still on my credit report as not paid. I cant get it off. Loan # XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-03-28
Liverpool, TX
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: the company has said, due to less amount of escrow they had to raise my house payment. this is very difficult for us because the previou company bought the loan as is and never went up on the payment. WHY BUY A LOAN AND U DO NOT KNOW WHAT IT IT COVERS. TO US IT SHOULD HAVE BEEN BOUGHT AS IS WITH NO INCREASE ON THE BORROWER. An increase on mortgage payment is not suppose to happen or should I say its the company fault for not looking at the details. I mean I do not buy anything if I do know what it have or do not have.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-03-28
Wallington, NJ
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: I have written Specialized Loan Servicing twice on XX/XX/XXXX and XX/XX/XXXX they have not responded back as of XX/XX/XXXX.
I would like to dispute the following charges as to what I owe towards my mortgage from Specialized Loan Servicing. As of XX/XX/XXXX I received a letter from Specialized Loan Servicing informing me of their Notice of Default and Notice of intent to foreclose. The letter goes to say that I owe {$3400.00} and that I have 33 days from the date of this letter to cure the default. So I had until XX/XX/XXXX to pay $ XXXX.Even though the letter that I received said that I had 33 days to pay the {$3400.00}, I was continuously charged. From XX/XX/XXXX through XXXX XXXX I was charged another {$3000.00}. So on XXXX XXXX the same day I received the letter I was charged a {$1000.00} for property preserve abandonment, even though the property was not abandoned. I have never not live at the property. Then on XXXX XXXX I was charged another {$1000.00} for property preserve abandonment. So within 21 days I was charged {$2000.00} for property preserve abandonment and on XXXX XXXX I was charged another {$1000.00} for Fee collection expense advance and On XXXX XXXX I was charge again for {$75.00} for property preserve abandonment. So in a matter of 26 days I was charged {$3000.00} but I received a letter stating that I had 33 days from XXXX XXXX which would be XXXX XXXX think these are illegal fees added on to my account and I have already sent this to the Department of Banking and Insurance . Also on XX/XX/XXXX I made and online payment in the amount of XXXX. I called the customer service agent from Specialized Loan Servicing to confirm my payment and I told them that it was a mistake on my mortgage bill. I spoke to a customer service agent name XXXX. I told XXXX that I missed the following mortgage payment XXXX, XXXX and, XXXX, but I just paid XXXX and XXXX. She put me on hold and checked with her supervisor and told me that it was a mistake and that I was charged a {$1000.00} by mistake and that would be taken off. I now know that I was charged {$3000.00}. I ask her if this call would be recorded and she said yes. This was on XX/XX/XXXX. She told me that all I owed was {$1700.00} for the month of XXXX. I called Specialized Loan Servicing on XX/XX/XXXX and I spoke to the customer service agent name XXXX her ID # XXXX I inorm her that the {$1000.00} dollar was still not taken off the mortgage and she said she did not know why it was not taken off yet but she said she would put in another ticket and it would be off in a few days. She also said that the call would be recorded. Then I called Specialized Loan Servicing on XX/XX/XXXX to find out the status of my previous calls and I spoke to Customer service agent XXXX ID # XXXX and he told me that there was no mistake and that charges would not be coming off and I ask to speak to a supervisor which XXXX refuses to allow me to speak to a supervisor at first and eventually got the supervisor XXXX ID # XXXX who was no help because she said there was no mistake not to mention she was very rude and disrespectful. She told me I needed to pay my bills on time. I tried to get them to listen to the tapes which clearly say that a mistake was made by Specialized Loan Servicing but they refuse. I then ask to connected to the corporate office, but they refused and they final connected to someone who was to supposed to be from the corporate office her name was XXXX ID # XXXX I told her my story and I ask her to listen to the tapes but she refuse and said I had to pay. I had to speak to her boss but she refused to connect me or give me a number. She told me she would have her boss contact me within 24 hours his name she said was XXXX. I ask XXXX to send me all my statement going back to XXXX and I ask her to send me a copy of my recent Loan Modification. To this date I still have not received. I ask XXXX if I had until XX/XX/XXXX to make a payment why was I still being charged all these hidden fees. She would not answer the question. So I asking Specialized Loan Servicing to remove the illegal fees that I was charged in the amount of {$3000.00} immediately. I feel that these charges are illegal and with that intent of forcing me into foreclosure. I have attached mortgage statements and documents from Specialized Loan servicing. Thanks
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-03-27
Howell, NJ
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-03-27
Roseville, CA
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-03-26
Wash, NC
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-03-26
Denver, CO
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-03-26
Leeton, UT
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: On XX/XX/XXXX I called my new mortgage servicer XXXX funding because I recieved a voice mail. They claimed I have been paying late for the past 2 months. In XX/XX/XXXX I spoke with a representative who offered to put me in semi monthly payments. One on the XXXX the other on the XXXX. The representative I spoke to stated the amount paid went towards principle and the auto pay wasnt an option before it wasnt paid with in the grace period although I was paying half of the payment before the due date. A full payment was covered on XXXX and then the partial payment for XX/XX/XXXX was paid XX/XX/XXXX. The representative I spoke XXXX XXXX refused to reverse the fees even though he mentioned it was their error. He then transferred me over to consumer escalations. I spoke with XXXX XXXX. She told me there were late fees in the amount of {$140.00}. She opened a request and said she will get back to me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-03-25
Grenada, MS
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-03-25
San Diego, CA
Struggling to pay mortgage
Mortgage: Home equity loan or line of credit (HELOC)
Complaint: I have been trying to communicate with SLS mortgage/collection agency for the past few years but they refused to communicate by email.
We have been insolvent after the real estate crashed in XXXX. Both my husband and I have serious health conditions ( XXXX XXXX, XXXX XXXX and XXXX ), and are not able to work many hours.
I have been trying to settle with SLS but with no relief.
XX/XX/XXXX, When our property was in a short sale, XXXX ( first mortgagee ) was offering {$3000.00} to XXXXXXXX XXXX ( second owner of the equity line ) XXXX wanted {$19000.00} to close the deal and forgive the rest of the loan with tax liability to be on us. So it fell out of escrow because XXXX did not complied.
In XX/XX/XXXX, we got an affordable modification with XXXX with a differed amount of {$300000.00} and adjustable rate on the balance which has gone up three times. Now our payment is {$4000.00} We have been insolvent since and have lots of documented health problems, ( husband has XXXX XXXX XXXX XXXX in his XXXX, XXXX and I have a XXXX XXXX that is triggered by stress, and an XXXX is needed to correct this situation. I also have XXXX in all my XXXX and XXXX due to stress ) Now, with the increased payment on this property, we may not be able to keep it due to our health issues. In that case it may go to short sale or foreclosure.
At the moment, my father-in-law is willing to offer {$18000.00} to SLS and have the rest forgiven. But SLS continues to reject our offer or communicate or respond through email. They continued to demand large payments from us every month.
This has been very stressful and has cause serious problems with my health
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-03-25
Chicago, IL
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: My loan servicing company ( Specialized Loan Servicing or SLS ) failed to pay my taxes from my escrow. The taxes were due on XX/XX/19. I called them on XX/XX/19 to ask why they haven't paid my taxes. They said they would open a case and to give them 10 days. I called 10 days later and they said they paid them. We are almost one month after my first call and they say they have paid the taxes. Also, there is now a late fee. Even if they did pay the taxes and " the check is in the mail '', there's still a late fee. If the late fee isn't paid, I'm still delinquent. SLS is now saying it will take another 10 days to investigate. I'm nervous and stressed. It feels like they are giving me the run-around. Their phone number is XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-03-25
Tarzana, CA
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: My loan, which is being serviced by Specialized Loan Servicing, was charged a fee of {$25.00} on XX/XX/2019. When I called to learn the cause of the charge, the representative told me that I was charged for requesting a payoff statement. While I did order a payoff statement online, there was no disclosure that the request for a payoff statement would result in a fee. This practice of charging a fee without properly disclosing is clearly an unfair and deceptive practice.
Additionally, when I spoke with the representative on XX/XX/2019, she indicated that should could not log a complaint over the telephone, but rather, I must send a letter. She indicated that she would log a dissatisfaction
Company Response: Closed with explanation
2019-03-25
San Francisco, CA
Closing on a mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-03-23
VA
Credit monitoring or identity theft protection services
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Billing dispute for services
Complaint: i took out a loan against my house with XXXX and it was closed on XXXX XXXX and then it was sent to XXXX XXXX XXXX and that account was closed on XX/XX/2015 and then it was sold to sis and i sent you a complaint on them to get it taken off my credit report cause it was paid in full and its still on my credit report as closed and its been 4 yrs now and i would like these companies taken off my credit report and also need to send it to XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-03-23
Ft Lauderdale, FL
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Complaint: As a follow-up to the complaint I filed against Specialized Loan Servicing LLC ( SLS ) on XX/XX/2019 regarding the fraud they committed with the application of my monthly mortgage payment ( please refer to complaint number # XXXX ), SLS has once again committed fraud, this time by falsely certifying to XXXX that the information reported to them was correct when I disputed their false reporting that my mortgage payment was more than 30 days past due.
I can't stress enough how CFPB MUST take action against this criminal company!! The fraud they commit is blatant and outrageous!! Their actions are EXACTLY like the criminals who ran XXXX XXXX. I'm sure a similar {$2.00} XXXX fine assessed against SLS would finally get them to start acting like a proper mortgage servicing company!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-03-21
Hardin, MT
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-03-21
Bel Alton, MD
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-03-21
Wann, OK
Took or threatened to take negative or legal action
Debt collection: Mortgage debt
Seized or attempted to seize your property
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation