Specialized Loan Servicing LLC

2019-03-08

N Milford, NJ

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-03-08

San Bernardino, CA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: We are being forced to file this Complaint because Specialized Loan Servicing , XXXX, hereinafter referred to as SLS, refuses to abide by the Fair Debt Collection Practices Act, hereinafter referred to as the FDCPA and the California Fair Debt Collection Practices Act, hereinafter referred to as the Rosenthal Act. We took out a loan with XXXX XXXX XXXX on XX/XX/XXXX. Due to a financial hardship in the XXXX of XXXX, we fell behind in our scheduled monthly payments. While in default an Assignment of Deed of Trust was executed on XX/XX/XXXX that purportedly granted all beneficial interest in the debt to XXXX , XXXX . as Trustee for a Trust. At the time this assignment was executed, the debt was contractually due for the XX/XX/XXXX payment. While still in default and due for the XX/XX/XXXX payment, the debt was purportedly transferred or assigned again to XXXX XXXX XXXX XXXX XXXX as Trustee of a Trust. At that time we had no knowledge of these transfers. On XX/XX/XXXX, we received a letter from SLS informing us that the servicing of our debt obligation was being transferred to them effective XX/XX/XXXX. At the time SLS purportedly acquired the mortgage servicing the debt was contractually due for the XX/XX/XXXX payment. Over the past year, we have learned that pursuant to the FDCPA and the Rosenthal Act, SLS and XXXX as Trustee are " debt collectors '' and not " creditors ''. They are threatening and attempting to proceed with a nonjudicial action to dispossess us from our home without the legal right or authority to do so in violation of 15 U.S.C. 1692f ( 6 ) and California Civil Code 1788.17. Despite numerous letters to them, they have failed to validate the debt and have failed to provide us with any documentation to demonstrate they have the legal ability to attempt to collect the debt, collect the debt, or enforce the power of sale contained in the deed of trust. Although we have taken legal action against them, they have not stopped their collection and enforcement activities. We are filing this Complaint to make the CFPB aware of their wrongful and illegal actions. The California Supreme Court has confirmed that a borrower is not entitled to pay an entity that is without the legal right and authority to collect and is enforce. In California only a creditor, or an agent of the creditor, may attempt to collect a debt or collect a debt and/or initiate and complete a foreclosure action. Based on information and belief, we believe SLS and XXXX are not creditors nor are they representatives of our true creditors. Falsely representing that the foreclosure documents are legal process is prohibited and misleading and is in violation of California Civil Code 1788.16. SLS and XXXX are engaging in acts that are causing substantial harm not only to us but to California consumers and taxpayers. They are continually attempting to collect a debt that is not due or owed to them. Immediate action must be taken to stop them from engaging in unfair competition. Their conduct is unlawful, unfair and deceptive. They are blatantly disregarding the FDCPA and the Rosenthal Act among other federal and state laws they are mandated to abide by. SLS and XXXX are not exempt from abiding by these statutes and must be held accountable for their misconduct.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-03-08

Airmont, NY

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: I have attached two recent mortgage statements from Specialized Loan Servicing that I received over the past two months. My mortgage servicer, XXXX XXXX XXXX XXXX, sold my loan to Specialized Loan Servicing in XXXX of 2018. There is an " Order of Protection '' in place thru the XXXX XXXX of New York bankruptcy court. I specifically marked the mortgage payment stub that I sent to Specialized Mortgage Servicing that the {$1700.00} payment was specifically for my taxes and to be deposited into the tax escrow account as ordered by the NY Bankruptcy court. Please note the principle balance from one statement to the other as the principle balance has reduced from {$530000.00} to a balance of {$530000.00} I am going on record that I will NOT be sending anymore money to the loan servicer as they are in violation of the Order of Protection. I have notified them and have not received an answer, or a transfer of the money into the escrow account. Please advise them to take care of this matter and let me know. XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-03-07

Brooklyn, NY

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-03-07

Helvetia, OR

Trouble during payment process

Mortgage: Other type of mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-03-07

Cheverly, MD

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: The Specialized Loan Servicing ( SLS ) representative name XXXX is always upset and talks to me in a degrading manner on each occurrence to discuss my account. She seems disoriented, leaves me on hold for 20mins or more, and provides wrong information regarding my account status. Under a payment arrangement, I have complied with the agreement and made six successful payments on-time. SLS has REFUSED to restructure/modify the loan. I am told, " there is nothing available for your loan at this time. '' Instead, SLS has implemented restrictive payment arrangement where I have to call in each month for payment. I can NOT send a check, money order, XXXX XXXX, or cashier check. I can NOT use XXXX online bill pay. The only way to make a monthly payment is by calling XXXX to provide my XXXX XXXX XXXX ( XXXX ) checking account and routing number. On XX/XX/2019, XXXX stated, I no longer need to call for payment. I can send a payment by check and delivered by US Mail each month. However, I have repeatedly asked to modify my loan and wrap the past due amount on the backend of the account. The request is standard practice in mortgage lending. XXXX stated SLS is not offering any restructure or modification at this time. I have an outstanding past due of {$25000.00} and I pay {$430.00} every month. None of the payments go towards the past due amount. Instead, fees are applied to the principle and interest. However, the past due amount is accruing interest daily and has a balance of {$29000.00}. XXXX stated I have to continue making payments of {$430.00} each month until the past due is {$0.00}. How? The payment structure is controlled by SLS and applied to the principle. SLS is a PREDATORY lending company. They train staff to attack consumers over the phone to introduced fear and refuses to work with them. I have to REPORT these unfair practices and possibly breaking the law. I have a security clearance, and this matter must be resolved immediately, or there's a possible chance I will lose my clearance.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-03-06

Memphis, TN

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: This is a continuation Phase II for Specialized Loan Servicing ( SLS ). My first reference complaint # XXXX where documents were submitted for review. On XX/XX/XXXX, SLS admitted to making and error concerning an overpayment of an imposed Hazard Insurance with inflated interest and late fees. SLS has the refund check that they refunded back to me in the amount of {$1100.00}. I was told Customer Resolution in Loss Mitigation at XXXX XXXX XXXX ( exhibit # 1 ) and he stated that {$1100.00} was applied to me escrow account number XXXX. XXXX said that SLS would apply XX/XX/XXXX credit of {$230.00}. Then there would be a credit balance of {$570.00} which would be applied to XX/XX/XXXX mortgage payment leaving a balance due of {$46.00}. I called and had {$140.00} reapplied according to the agreement made to clear up all monies due. I personally am not in agreement that I owe SLS any back payments since they finally admitted to the error. Per agreement I sent {$140.00} on XX/XX/XXXX ( exhibit 2 ) titled reapplying mortgage account to release the monies out of my escrow account. They accepted my payment and then turned around and took it agreement off the table. SLS sent me a notice of Intent to Foreclose on XX/XX/XXXX ( exhibit 3 ) stating that I owe {$1300.00}. SLS continues to stress me out causing my XXXX ( XXXX ) by trying to foreclose on my home after they made the agreement on XX/XX/XXXX. I am a XXXX point Veteran suffering with ( XXXX ) and a credit score below 500 because of SLS. Upon sending the Notice of Intent taking the original agreement off the table I paid {$700.00} via telephone on XX/XX/XXXX ( exhibit 4 ) for XX/XX/XXXX mortgage payment. I have been battling with SLS for almost 3 years. I could not afford to pay SLS {$970.00} for 12 months. They keep stating that they don't have any documentation from me to justify all this harassment which is not true. I've sent countless documents to ( XXXX ) and ( XXXX ). I continued thru out this battle to pay {$690.00} which is my mortgage monthly amount before they forced Hazard Insurance ( {$810.00} ) on me erroneously. Then the federal shutdown happened. Now my XXXX statement reads that I owe SLS {$1900.00} ( exhibit 5 ). I never had a problem for over 20 years with XXXX XXXX XXXX before they sold me account to SLS. As I have stated before that SLS has no disregard for mortgages and finances of people. How does Consumer Finance continue to let SLS throw us out in the street and treat us like dogs? There are countless website testimonies about how SLS operates. Does the same people that continue to harass me take our homes for resale value and profit from forcing us out in the streets and messing up our credit scores so that we won't ever be able to buy again with bankruptcy for 7 to 10 years? Sincerely yours, XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-03-06

Grover Beach, CA

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account information incorrect
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-03-06

NY

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: On XX/XX/XXXX I was informed by XXXX XXXX XXXX XXXX that my mortgage was being transferred To XXXX XXXX XXXX In XXXX, Colorado. In the letter I was told that SLS would be contacting me about my new account number and other account information. On XX/XX/XXXX, after not hearing from them, I called their customer service line and spoke with a representative. She assured me by the end of the week I would receive that information and she gave me my account number for payment purposes. On Wednesday XX/XX/XXXX, after not hearing from them, I called again and was told by a customer service representative to sign up online on their website to obtain this information easier. Later that night, I filled out all the information but when I out in the last 4 of my social and the account number they provided me I was told it was invalid. On Friday XX/XX/XXXX, when my mortgage was due, I called their automated line, entered the last 4 of my social and the account number they provided me and was once again told it was invalid, I called and a customer service representative told me I could pay over the phone with a debit card or a check with a routing number. I refused telling her if their system said my account number was invalid where would my payment go., So here I sit, willing to pay my mortgage to somebody, but not being allowed to by a company you have had several thousand complaints filed against but still allowed to do business like this. Thanks to that, several thousand honest, hard working people are having their credit destroyed, their houses foreclosed on and being out through undue stress. Shen will the government hold this company accountable for their unsavory and illegal business practices?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-03-06

Bowie, MD

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-03-05

Tustin, CA

Struggling to pay mortgage

Mortgage: Home equity loan or line of credit (HELOC)

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-03-04

Goose Creek, SC

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-03-04

Worcester, MA

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2019-03-01

Everett, WA

Attempts to collect debt not owed

Debt collection: Mortgage debt

Debt was paid
Complaint: Please read the attached letter, it pretty much explains what. I had tried unsuccessfully to fix this matter with XXXX XXXX in years past.. The Washington State Attorney General suggested I filed a complaint with XXXX XXXX new attorneys.to the Washington State Bar for fraud on the court and XXXX XXXX XXXX for copying a alleged promissory note. ( The Old attorney XXXX XXXX and XXXX including trustee XXXX XXXX were forced to close in XX/XX/2017 because the DOJ and many lawsuits against them ). Since then the BAR dismissed my case but the Alleged Debt to service had been transferred from XXXX XXXX to Specialized Loan Service. I apologize it took this long to send this from the date of the attached letter. but I had a problem with the internet after the last snow storm.
Company Response: Closed with explanation

Timely Response

2019-03-01

Las Vegas, NV

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-03-01

Wesley Chapel, FL

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account information incorrect
Complaint: On XX/XX/XXXX, I filed a dispute with XXXX regarding a trade line reported by Specialized Loan Servicing, due to inaccurate balance and payment history data reported. On XX/XX/XXXX, the balance of the trade line was updated to the correct amount ( {$0.00} ), yet the paid history continues to show a charge off date of XX/XX/XXXX when the date of first delinquency was XX/XX/XXXX ( in violation of the FDIC 's Uniform Retail Credit Classification and Account Management Policy ).
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-02-28

Oakland, CA

Closing on a mortgage

Mortgage: Conventional home mortgage

Complaint: I call specialized loan services and ask why is there a late payment showing on my credit report. i did a refinance and we was closing escrow and suddenly there was a late payment reported. lender told me not to make the payment because we are closing escrow. Now i cant refinance the rest of the property with a score damage. XX/XX/2019 in the amount of {$2400.00}.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-02-28

Chestnut, NJ

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-02-28

Norwalk, CA

Trouble during payment process

Mortgage: Home equity loan or line of credit (HELOC)

Complaint: We modified our loan in XX/XX/XXXX and have made the payment, Automatically from our bank every single month since then. In early XX/XX/XXXX, I got a call from " XXXX '' in the Recovery Department at Specialized Loan Servicing. He indicated that my mortgage payments were two payments behind. I was shocked, because I knew that they had been made. I asked him to research it, because I had made the payments. I had worked with XXXX all the way through my modification process, so I was confident that he would get to the bottom of the problem and I really trusted him to do what he said he would. Later, he called and told me that I needed to write a letter, showing that I had made the payments. NEVER was I told that I was sending a letter too late to be helped, etc. XXXX also sent me a print out of all the payments that I had made. I could NOT see in the print out where I had not made a payment. I did see that my XXXX and XX/XX/XXXX payments had been misapplied to Principal. I sent a letter to SLS, by Fax on XX/XX/XXXX. In that letter, I explained that our payments had been made on time and that they had not been applied correctly. Some time later, I got a letter saying that SLS would not fix their mistake. I continued to make my payment each month and really didn't worry about it. I figured that I would eventually get them to fix it and they weren't taking any action against us. In XX/XX/XXXX, I got a call saying that I need to make up now 3 payments. For a total of {$500.00} and that if I wanted to, I could add a little to each payment to make up the difference. I was just infuriated because I don't owe this money. It is literally the PRINCIPLE of the matter. I can pay them this money, but I don't feel I should have to, because I did pay it. I also don't understand how they can say that their Cash Department just won't " Fix '' the mistake. It's literally an inputting error. Then, I received a Default Notice dated XX/XX/XXXX. I called and was told that I could not even make up the payments and that no payment would be accepted until it was the full amount. My payments are still being sent to SLS in the same manner, directly from my bank AND they're still be accepted. My XX/XX/XXXX statement says that I am only one payment behind. And that I only owe {$350.00}. However, when I called today, I was told that I owed for 2 months, plus my next XXXX payment for a total of {$500.00}. I want the following assistance from your organization : 1. I would like SLS to make an exception to their " rule '' and fix their mistake on our loan and correctly our payments. I am quite concerned for other consumers who they might have done this to. Our situation is unusual in that our payment isn't very high at all. I can make this payment, but what about people who have a large payment. What about them? I wonder if this is an ongoing practice with in SLS? I would also the Consumer Finance Department to counsel SLS on correctly preparing statements. How can I owe all these different amounts? It makes No sense. I would appreciate any help that your agency can offer and I would like your help in working with SLS to do the right thing and fix their mistake. Thank you, Sincerely, XXXX XXXX XXXX XXXX XXXX, XXXX, Ca XXXX XXXX ( XXXX ) XXXX
Company Response: Closed with explanation

Timely Response

2019-02-28

League City, TX

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-02-27

Palos Park, IL

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: On XX/XX/XXXX I contacted my Mortgage company ( XXXX ) to move my monthly payment from XX/XX/XXXX to the XX/XX/XXXX. I was told that would not be a problem but they failed to receive the payment and placed my account on default. I contacted them in XXXX and yet again they did not take my payment. In the following week I received a letter that my account was going to be in default again. I contacted them after realizing my credit score went down XXXX points. When I spoke to them they I made arrangements to repay the amount. Toward the end of XXXX I called to make sure my XXXX tax form was in the mail. As time passed on XX/XX/XXXX I still haven't received my tax form so I contacted them again and a representative of the company said my form was mailed out. I waited for another week and my form has not arrived. So on XX/XX/XXXX I called and wanted my forms to be mailed they said I could just do my taxes they told me the amount and I refused and said I need my forms that I would like for it to be overnight and this time the manager said that's not going to happen. Now it's XX/XX/XXXX and my tax forms still haven't arrived. At this point I have no idea what my options are. Your help would greatly be appreciated.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-02-26

Springboro, OH

Trouble during payment process

Mortgage: Other type of mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-02-26

Atlanta, GA

False statements or representation

Debt collection: Mortgage debt

Attempted to collect wrong amount
Complaint: On XX/XX/XXXX I logged in to pay my monthly payment and the amount due was {$0.00}. Payment is due on the XXXX so I trust that the batch processing or database was updated. On XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, at XXXX XXXX I received calls from SLS and I am sure I have a Do Not Call note on my account. During XX/XX/XXXX, I have had to enlist the assistance of the GA Attorney Generals ' office ( # XXXX ) and Colorado Attorney Generals ' office along with cfpb ( case # 's XXXX, XXXX ). I have attached the statement showing a {$0.00} payment due. The next payment due is XX/XX/XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-02-25

Reno, NV

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-02-25

Keller, TX

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response