Seterus, Inc.

2016-03-23

Fort Pierce, FL

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-03-23

Chester, NY

Other

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-03-22

Lakesite, TN

Other

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-03-21

Tucson, AZ

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Complaint: My mother passed away in 2007 and left me her home in her Will. I paid the mortgage and had NO problems with the previous Lender. Then, the loan was transferred to Seterus 3 yrs ago. At the time of transfer, Seterus requested we submit various documents to them related to my inheriting the house from my mother in 2007. **EVEN THOUGH THE PREVIOUS LENDER HAD HAD ALL THESE DOCUMENT SINCE 2007 AND TRANSFERRED THEM TO SETERUS. ** I submitted ALL the requested documents to SETERUS 3 years ago : My mother 's Death Certificate, My mother 's WILL, The Court papers, The DEED ( recorded at the County ) showing mine and my wife 's names on the DEED, The Marriage Certificate, Confirmation of the Successor 's ( My ) relationship to the deceased borrower ( My Mother ), All these documents requested by Seterus were sent 3 years ago and WE RECEIVED WRITTEN CONFIRMATION THAT THEY WERE RECEIVED BY SETERUS. We told Seterus at that time that we did not have enough money for closing costs on a loan, nor was our credit high enough to refinance. **THEY TOLD US THIS WAS ALL WE NEEDED TO DO. WE 'VE BEEN PAYING THE MORTGAGE FOR A FEW YEARS NOW. Now we just received ANOTHER letter requesting the SAME documents ( above ) that they CONFIRMED RECEIVING 3 years ago!!! 1. WE JUST WANT TO KEEP PAYING THE MORTGAGE. 2. WE DO *NOT* WANT TO FORECLOSE 3. WE WANT TO KEEP THE HOUSE. 3. WE NO LONGER WANT TO PURSUE OR REQUEST A LOAN MODIFICATION. IT HAS TAKEN TOO LONG ( 7 MONTHS!! ) WITH *NO* ACTION from Seterus, REPEATED REQUESTS from Seterus FOR DOCUMENTS that SETERUS HAS ALREADY CONFIRMED RECEIVING, FALSE OFFERS OF ASSISTANCE, SETERUS NEVER ALLOWING US TO SPEAK WITH SOMEONE IN THE LOAN MODIFICATION DEPT, DESPITE DOING NOTHING WITH OUR LOAN MODIFICATION FOR SEVEN MONTHS ... ... ALSO WE HAVE READ HUNDREDS OF COMPLAINTS ON CONSUMERFINANCE.GOV ( CFPB ) FROM SETERUS CUSTOMERS who have been offered FALSE Loan Modifications, been FORCED to add many years to their existing loans, and had their credit further destroyed. Seterus continues to VIOLATE THE FEDERALLY-MANDATED REGULATIONS SET IN PLACE TO PROTECT CONSUMERS. We are scared TO FALL VICTIM TO THE SAME FRAUDULENT, CREDIT-DESTROYING, POSSIBLY ILLEGAL, CUSTOMER-HARMING, UNETHICAL POLICIES THAT XXXX OF SETERUS CUSTOMERS HAVE BEEN VICTIMS OF. WE ARE SCARED OF SETERUS AND THEIR FEDERAL-LAW-BREAKING PRACTICES. WE WISH WE COULD DROP THEM BUT ARE UNABLE TO BECAUSE WE ARE IN TRUE HARDSHIP AND WE DO N'T HAVE THE FINANCES OR DECENT CREDIT NEEDED TO REFINANCE. We have been through harsh medical and financial HARDSHIP in the last 5 years. We can not handle any additional hardship imposed by Seterus , inc . WE BELIEVE SETERUS IS USING FRAUDULENT POLICIES TO AVOID ASSISTING ITS CLIENTS IN NEED / HARDSHIP. SETERUS HAS ALREADY RUINED OUR CREDIT, RATHER THAN ACTUALLY HELP US, DESPITE BEING IN TRUE HARDSHIP, BOTH MEDICALLY AND FINANCIALLY. MY WIFE IS XXXX AND WE ARE CONTACTING THE ADA TO SEE WHAT ASSISTANCE THEY MIGHT OFFER, LEGALLY OR OTHERWISE. We will also file complaints with Fannie Mae and other owners of the Loan, as well as Federal and State agencies that regulate mortgage lenders. ***WE WANT TO*** *** CONTINUE PAYING THE MORTGAGE *** *** KEEP THE HOUSE *** *** NOT FORECLOSE *** *** SETERUS HAS THE DOCUMENTS LISTED ABOVE. THEY CONFIRMED RECEIPT OF THOSE DOCUMENTS 3 YRS AGO. AND DOCUMENTS LIKE DEATH CERTIFICATES AND WILLS AND DEEDS DO NOT HAVE EXPIRATION DATES!!!! We do NOT need to send in any more forms or documents. *** **** WE DO *NOT* WANT TO CONTINUE WITH THE LOAN MODIFICATION PROCESS. *** WE WILL CONTINUE PAYING THE MORTGAGE AS IT IS. WE WILL CONTINUE TO ASK OUR FAMILY FOR HELP AND WE WILL CONTACT THE ADA for HELP IN DEALING WITH THE MORTGAGE / NEW MORTGAGE, ETC, AS MY WIFE 'S SERIOUS ILLNESS & XXXX ARE ONE OF THE MAIN REASONS WE ARE NOW IN FINANCIAL AND MEDICAL HARDSHIP.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-03-21

Jacksonville, FL

Loan servicing, payments, escrow account

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: I am on a pre loan modification plan requiring me to make payments by the beginning of each month beginning XX/XX/XXXX. I made the payments beginning XX/XX/XXXX on time but the mortgage servicing company says I am a month late and they turned down my request for a loan modification. I sent them documentation of the payments cashed by them before the due dates. They have done nothing to correct the problem, reverse late fees, and restore my loan modification request.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-03-19

Discovery Bay, CA

Loan servicing, payments, escrow account

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: Yesterday I received my monthly mortgage statement from Seterus and the amount due had doubled. Last month the amount due was {$400.00} and for XX/XX/XXXX the amount due is {$990.00}. No explanation for the increase was included and the account is current. To my knowledge I have never paid a late fee and have paid down the principal with almost every payment. This is a variable loan. No prior letter was sent that the rate adjusted from XXXX % to XXXX %. In the past I got a letter explaining why the rate changed and even if it did not change they sent a letter confirming the interest rate. The principal amount due increased {$530.00}. This huge increase came with no explanation or description of any kind. At the time I took out this loan with XXXX XXXX XXXX this balloon increase was never told to me. I clearly remember seeing a diagram in the loan documentation that showed the rate increasing - I asked about this and was told this was an example of the variable rate increasing. I was never told this was a time bomb loan - I was told it was principal only loan and if I did not pay it off by the term of the loan - I would have to refinance the property. Seterus purchased a loan with a time bomb in it and never gave me advance warning - beyond 45 days of XXXX rate increases.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-03-18

Saint Paul, MN

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-03-18

Bedford, NH

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-03-18

Billerica, MA

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-03-18

Discovery Bay, CA

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: between the months of XXXX XXXX and XXXX XXXX, my mortgage principle balance has gone up XXXX ... why? every month I see " other charges '' of anywhere between $ XXXX {$800.00} but never an explanation as to what these " other charges '' are. I 've also asked for a copy of the initial documents I signed detailing all the charges and particulars of my loan. I 'm told Seterus does not have them so oh well ... no documents for me and no way to know if what they are charging is within the detailed loan specifications or not. How can they just create charges with no type of explanation at all. Most of the loan agents are curtious but really know very little pertaining to your loan at all. Some of the agents are just straight up bullies.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-03-17

Port Charlotte, FL

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-03-17

Henrico, VA

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Closed with explanation

Disputed: No Timely Response

2016-03-17

MI

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: Numerous time since XXXX XXXX Seterus has put my mortage account into a false active bankruptcy status. XXXX XXXX Seterus submitted a false report to the credit agencies that my account is in active bankruptcy and in default. Since XXXX XXXX numerous times contacting Seterus and currently XXXX XXXX. Seterus has stated in writing that all issues have been resolved and corrected. Seterus has stated numerous times since XXXX XXXX that my credit report has been corrected and reflects current activity. All XXXX credit agencies, XXXX, XXXX, and XXXX have not been updated since XXXX XXXX. XXXX still reports that my mortage is in active bankruptcy and derogatory. Seterus states everything is current which is false.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-03-17

Katonah, NY

Loan servicing, payments, escrow account

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: I pay my mortgage to bank Seterus every however they failed to make a payment in XXXX 2013 city hall called me threatening to take me to court. I tried to call Seterus to resolve the issue and I encounter one incompetent representative after another and many of them hang up the phone. I tried for a week now and have n't made any progress to resolve this very urgent issue it seems like no one know there job.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-03-16

N Tarrytown, NY

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-03-16

Robinson, TX

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-03-16

Effingham, KS

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-03-16

San Jacinto, CA

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: After resolving case # XXXX, Seterus has started sending statements that do not reflect the current balance, but a future balance, which include late fees if not paid by a date that is more than XXXX ahead. I have lost confidence in this loan servicing company and do not feel I should have to refinance to get away for them. I am requesting your assistance is getting away from this loan servicer due to their failure to provide fair and courteous service to someone who has an excellent payment history. This company is a collection agency and is acting as if our account is in collections. We should not have to feel that we are under a microscope by the way this company does business. They should not be allowed to act as if you are late, before you are late. The payment was made on XXXX/XXXX/2016, prior to the statement date.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-03-16

Compton, CA

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-03-16

NY

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: My Mortgage was sold to a servicer. I have called several time to find out where to make my next payment. XXXX XXXX XXXX will not give me the address or a phone number to reach out to the new compmeany. I only have one week left to make my next payment on time. I have looked the new company up on line and found a phone number, but when you call it, and go through all of the prompts, there phone hangs up on you. I was one month ahead, now I may be late and or one month behind.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-03-15

Del Sur, CA

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-03-15

Saint Petersburg, FL

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-03-14

Jonesboro, GA

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-03-14

Schuyler Falls, NY

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-03-14

Fort Washington, MD

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response