Seterus, Inc.

2017-11-28

Matteson, IL

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2017-11-27

Baltimore, MD

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-11-27

Magnolia, TX

Applying for a mortgage or refinancing an existing mortgage

Mortgage: Conventional home mortgage

Complaint: Seterus Inc refinanced a mortgage without my knowledge or consent. In XX/XX/XXXX they named me as a primary and my ex wife a signer and extended my credit 636 months at {$1200.00}. I had no knowledge of this and signed nothing, I have not owned this property since my divorce in XX/XX/XXXX. Thank you
Company Response: Closed with explanation

Timely Response

2017-11-24

OR

Communication tactics

Debt collection: Mortgage debt

You told them to stop contacting you, but they keep trying
Complaint: Every month on the second of each month, Seterus company calls to tell us they want their payment and how do I want to pay. We do owe them money however we have never been late on a payment and every time they call we ask them to stop calling us we are not late on our payment, I then have them verify that and ask them what is my due date and what is the grace period. Due date is XXXX of each month with a 10 grace period. I ask them are you a debt collection company they tell me yes. I tell them again please stop calling me. They continue to call my cell and my husband cell monthly if they do not have their payment on the XXXX of each month. This is a violation.
Company Response: Closed with explanation

Timely Response

2017-11-22

San Jacinto, CA

Trouble during payment process

Mortgage: FHA mortgage

Complaint: Remove the escrow account for loan # XXXX due to insufficient capabilities of Seterus Inc and its contracted vendors in respect to managing the escrow account. In reviewing the escrow analysis history of the escrow account, the following observations have been made : 1 ) In the escrow analysis dated XX/XX/XXXX there was a shortage/deficiency in the amount of {$220.00}. To counter the shortage/deficiency the payment was increased by {$37.00} from {$1500.00} to {$1600.00} over a 12-month period. 2 ) In the escrow analysis dated XX/XX/XXXX there was a shortage/deficiency in the amount of {$170.00}. To correct the shortage/deficiency the payment was decreased by - {$1.00} from {$1600.00} to {$1600.00}. over a 36-month period. How is decreasing the payment for a 36-month period going to correct a shortage/deficiency? 3 ) In the escrow analysis dated XX/XX/XXXX there was a shortage/deficiency of {$1100.00}. To correct the shortage/deficiency the payment was increased by {$94.00} from {$1600.00} to {$1700.00}. On page one of the escrow analysis it states that the shortage would be spread over a 36-month period ; however, on the acknowledgement letter page ( page3 ) it indicates that the shortage/deficiency would be spread of a 12-month period. If the shortage/deficiency is spread over 12-month period the increased payment amount of {$94.00} calculates to {$1100.00} which means the shortage/deficiency would not be corrected in the 12-month period as indicated. If the shortage/deficiency is spread over a 36-month period the increased payment amount of {$94.00} calculates to {$3400.00}. How was this actually administered? 4 ) In the escrow analysis dated XX/XX/XXXX there was a shortage/deficiency in the amount of {$1200.00}. To correct the shortage/deficiency the payment was increased by {$21.00} from {$1700.00} to {$1700.00} for a 36-month period. When you calculate the increase of {$21.00} it comes to a total of {$780.00} which means the shortage/deficiency would not be corrected as indicated in your letter. 5 ) In the escrow analysis dates XXXX/XXXX/XXXX in the Actual Escrow Account History table it states that a payment was made on XXXX/XXXX/XXXX to the County of XXXX for {$2300.00}. This is a false statement as no payment was made. The payment was actually made by the borrow/homeowner on XXXX/XXXX/XXXX. Again in the Actual Escrow Account History table it states that a payment was made on XXXX/XXXX/XXXX to the hazard insurance provider for {$840.00}. This is again a false statement as no payment was made. The payment was actually made by the borrower/homeowner on XXXX/XXXX/XXXX 6 ) The county tax bill for the fiscal year XXXX XXXX, XXXX to XXXX XXXX, XXXX indicated that there was a tax default for the XXXX property tax year. In the Actual Escrow Account History table for the analysis dated XXXX/XXXX/XXXX it indicates that the shortage in tax payment was made from the escrow account on XXXX/XXXX/XXXX for {$100.00} and th.e penalty was paid from the escrow account on XXXX/XXXX/XXXX for {$100.00}. The penalty is the responsibility of the escrow facilitator, not the borrower. The penalty of {$100.00} needs to be refunded to the homeowner. Based on the above observations, the homeowner took over the responsibility of paying the property taxes and hazard insurance beginning in XXXX. The homeowner has since paid the 2nd installment of the property tax for the XXXX fiscal year, the hazard insurance for the fiscal year of XXXX, and the XXXX installment of the XXXX fiscal year property tax. Seterus Inc. was notified XXXX XXXX, XXXX to close the escrow account and despite many efforts by the borrow/homeowner and several managers at Seterus Inc, the escrow account remains open and continues to be funded. In doing so, Seterus Inc. has been misappropriating the monthly payments it has been receiving force the account in to default status. These actions are reckless and need to be immediately corrected.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-11-21

Covington, GA

Closing on a mortgage

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-11-20

Flushing, NY

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: Seterus is very confused about their own lies since this is their expertise. Seterus claim that they advised me a banker for over 29 years including the procedure for this mortgage and this incompetent XXXX lie to you about the Mortgage Note. Ocwen stated in 12 in official letters that I do not have any financial obligation and Seterus try to hide this due to incompetence. They stated that several times we disagree with my assertions regarding the Note and Mortgage but I am one of the Pioneer that create the procedure so there is no need for this lair to confused the situation. I am a XXXX he is a lair so his credibility is XXXX. Seterus defraud my family and soon we will meet in Criminal Court for defrauding my property and they will pay minim {$260000.00}. This lair is depleting Seterus account with his big ego and flash totally unnecessary big sending with his useless and very expensive letters but I expect soon to be fired too. Once fired I will continue to go after him and his family since he try to cover up the fraud against my property. Soon more legal cases against Seterus will start since people dislike lairs like XXXX. Please see their recent lost legal case XXXX vr. Seterus when they pay each family for their fraudulent activity. Soon they will have more such legal cases because this Seterus is so incompetent. It is time to close permanently their doors.. CFPB must force a XXXX dollars penalty on the criminal activity of this pirate Mortgage defrauding company. We need to know if Seterus approve this lair to pay very expensive mail with each letters sent via XXXX using money from stolen private property as may be the case with my property. I do not have any mortgage and my name is not on any mortgage note, Lying XXXX is using XXXX in order to show how incompetent they are when they flash spending shareholder money by sending very expensive XXXX. As for my property this lair XXXX claim that is now Real Estate Owned ( REO ), the former loan owner, XXXX XXXX, is responsible for the property until such time that it is purchased by a third party. No Real Estate in Pennsylvania will ever get involved once they learn that this Pirate Mortgage Seterus was involved in this fraud. This lair stated that any personal items that may have been left in the home should be removed as it is no longer my property. Hi is totally confused this lair since I will never enter inside until his family put back all that was stolen for which I presented a Police Report a Security of Community report and local Sheriff so this lair try in vain to confuse the situation. This confused lair stated that the property was foreclosed on XX/XX/XXXX. The lair never mention that this was a fraudulent situation done in a top secret close door action that will be reverse not to mention that soon my legal cases against this Pirate Company will start. The lair XXXX stated that there is no further action to take. If there is no further action to be taken way are we in Court today?????? The lair XXXX stated that I continue to repeatedly raise allegations pertaining to the Note and Mortgage that previously secured this property, yet you have failed to present any credible evidence to substantiate these claims. Look on the Mortgage note never signed by me ad stop lying XXXX stop lying. This lair stated that We again, decline to compensate you. The Court will force you XXXX the Court count on it. The rest is only a fact hat this lair claim he work very hard to copy and text the same trash each time so is time to severely penalize this Pirate Mortgage Company that soon we expect to be out of business, Please see the case below to understand that this company is a fraud and this lair try to confuse your company. Consumer Class Action Lawsuit against Seterus Call Us At XXXX Whats The Case About? Our firm, XXXX XXXX XXXX, is litigating a class action on behalf of property owners who entered into a mortgage loan transaction that was then transferred or sold to, or for which the servicing rights were acquired by, Seterus, Inc. ( Seterus ) and were charged late fees related to payment. The lawsuit, entitled XXXX v. Seterus, Inc. ; XXXX XXXX XXXX XXXX XXXX XXXX XXXX ; XXXX XXXX XXXX XXXX, is currently pending in XXXX XXXX County Superior Court, Case No. XXXX. The lawsuit alleges Seterus engaged in the following unlawful conduct : improperly holding mortgage payments and then charging late fees and failing to timely process mortgage payments and then charging late fees. Seterus , Inc . Suspense Account and Threats May Violate the XXXX XXXX XXXX, XXXX is currently investigating complaints of unlawful acts committed by Seterus , Inc. in connection with the collection of mortgage payments. Seterus is a mortgage company servicing XXXX XXXX mortgages that is owned by XXXX. Some of the mortgages that are acquired by Seterus can be very old and have unique terms and conditions in their deed of trust that need to be followed by the mortgage servicer. We do not believe that Seterus or many other mortgage servicers ever review your mortgage loans or deeds of trusts prior to attempting to collect mortgage payments. Because these mortgage servicers do not review your important documents, they can easily run afoul of state or federal debt collection laws. For example, Seterus utilizes a suspense account in collecting on debt. If someone does not make what they allege to be a full and complete mortgage payment, Seterus applies your funds in a suspense account instead of applying the mortgage payments to the loan. Seterus use of a suspense account may be in direct contravention of your deed of trust. If a mortgage service has placed your hard-earned money in a suspense account, contact our firm today to discuss your rights. Another practice Seterus utilizes is aggressive threats to accelerate its customers mortgage loans. If Seterus accelerates a mortgage loan, it means the borrower is required to pay off the loan immediately. A typical default and acceleration letter of Seterus states : If full payment of the default amount is not received by us in the form of a certified check, cashiers check, or money order, on or before the Expiration Date, we will accelerate the maturity date of your loan and upon such acceleration the ENTIRE indebtedness of the loan, including principal, accrued interest, and all other sums due therein, shall, at once and without further notice, become immediately due and payable. Seterus use of acceleration and foreclosure threats may violate the Fair Debt Collection Practices Act and North Carolina Collection Agency Act. The FDCPA states that a debt collector may not use any false, deceptive, or misleading representation or means in the collection of a consumers debt. Seterus, sends these collection letters to scare its customers into making mortgage payments. Mortgage servicers want to avoid accelerating and foreclosing on a persons house not from any sense of good will, but because it would cost them a lot of time and money. Ultimately, Seterus threatens to accelerate and foreclose because it is aware of how terrified its customers are of this result. If you are having issues with other companies besides Seterus, take our free two minute survey to see if we are investigating some of your other issues on behalf of consumers like yourself. In my situation thet clearly encourage criminals to defraud inside my property before the Sheriff gave temporary the deed of the property. Was my property is my property and permanent for the next 200 years will be my family 's property and this lair XXXX there is nothing he can do to stop this expect pay the {$260000.00} or face criminal charges and {$5.00} mill legal case against this lair XXXX and his mother. Around {$260000.00} stolen, damage vandalize private property not part of any mortgage Their legal lair adviser XXXX try to cover up but this time will never work. Once I get my property that will be very
Company Response: Closed with explanation

Timely Response

2017-11-20

Bellevue, TX

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: We were in a bankruptcy and had difficulty making our payments. Once we got back on track and started making payments, our payment dates stopped advancing correctly. In XXXX XXXX 2016 we were notified by our attorney that we were past due and needed to modify our loan to catch us up. At that time, our payment went up by {$860.00} to catch us up ; we paid that thru the 12 months per the terms. At the end of the 12 month term, Seterus notified us that our payments were 6 months past due. We have made every payment thus far and have not missed a payment ( late but always caught up ) ; we are now facing pre-foreclosure again because they say we are still 6 moths past due. We have explained to Seterus multiple times that according to their activity statement they sent us that the payments were not applied correctly per their attorney 's documents. They refuse to investigate and audit our loan. Our bank statements show exactly how much was paid, when, and the dates. We need help as we are being taken advantage of and can not seem to have anyone to help. I 've asked for a supervisor and upper management and they say they ca n't transfer me to anyone who can help - they say to email and fax in our request which we 've done 3 times already. We 're also being charge fees that were incurred during bankruptcy which we were told are not payable at that time, and now the fees have been assessed. Everything on thier statement from Seterus is inconsistent - I believe their own employees do n't know how to read the statement therefore does not want to help us.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-11-20

Midlothian, VA

Trouble during payment process

Mortgage: FHA mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-11-17

OH

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: This is regarding my father 's home.He XXXX XXXX in XX/XX/XXXX.I was the executrix of my father 's will and continued to make payments, it was n't until the court appointed an administrator that everything bad happened.The administrator was hstile toward the heirs and since he is a friend of the judge 's, the judge never made him accountable to anybody.When I learned that the house was going into foreclosure I got my own attorney to negotiate with the lender but since I did n't have authority the mortgage company did not talk to us.I tried numerous times to talk to the administrator but he never contacted me.I did not know that he never attempted to negotiate with the lender and the next thing I know there was a date set. The administrator who was the only one with authority to talk to the lender wanted to unlawfully evict my sister, who has lived in the house over 30 years.He called the lender and told them to winterize the property, I believe that there was collusion between the parties.The mortgage company send XXXX XXXX and instead of putting a notice on the door, the removed the front door and damaged the interior door and proceeded to winterize the property even though there were signs in the house that it was occupied.XXXX XXXX also robbed our home of all of our family possessions.My family came from XXXX XXXX and all the heirlooms were stolen.I called XXXX and told to repair the damages and return our belongings but was told only the mortgage company could authorize that.XXXX changed the lock on the front door and they had the key, they have broken into our home a total of 4 times.I called the police only to be told its not criminal but civil.I filed a complaint with the ohio attorney general and was told to complain here.Someone has to hold these companies accountable.Just because you get a mortgage does n't authorize them to break into your home and steal and do damage.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-11-17

Royal Palm Beach, FL

Trouble during payment process

Mortgage: Other type of mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-11-16

Fayetteville, GA

Trouble during payment process

Mortgage: Other type of mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-11-14

Bel Air, MD

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-11-13

Cranston, RI

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-11-09

Sarasota, FL

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-11-07

Lb, CA

Closing on a mortgage

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Complaint: Some how around 2011 my mortgage was bought by SETERUS INC and during that time I had filed a Chapter XXXX and since then I have completed it almost a year ago! I have asked for payment statements and I have not received one to this day and yet I still send in my payment. I have asked why there is no record of my payments being made on my credit records and I have not received an honest answer 4 different answers from 4 different people! I also dont understand where almost {$50000.00} has been attached to my loan.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-11-04

Ardsley, PA

Took or threatened to take negative or legal action

Debt collection: Mortgage debt

Seized or attempted to seize your property
Complaint: I was approved by XXXX XXXX for trial modification, but my incompetent loan servicer once again is trying to take legal action to seize my home. I am not sure why CFPB has not passed on my complaints to a the federal regulators as they continuously damage my credit, lie about payments, and now sending me an Act 91 notice.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-11-03

Itasca, IL

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: I have a sale date coming up forXX/XX/XXXX, and I am really stressing out. Seterus offered me a modification with a higher payment in XX/XX/XXXXbut I could n't accept that one due to me not having a job or any income from my end. The only income was my wifes XXXX and during this time I was fighting to get Social Security income. Around this time XXXX XXXX and XXXX XXXX had created a new modification called the Flex Modification program. I tried applying for that one starting XXXX and they said I could not apply until XX/XX/XXXX. I applied for a modification and on XXXX they denied me for the Flex modification. I was waiting to receive the denial letter, and I never received it through mail. I had to get the denial letter faxed over to me. When I received it I told them that Seterus representatives had told me that the flex modification reviews would start until XXXX XXXX? Why was I denied so soon? Then I was advised I could submit a new packet for review. I submitted a new packet and they gave me until XXXX XXXX to submit any missing documents. I have been calling everyday and the file is still under review. They have all required documents and I have not been approved nor denied. A request to postpone the sale was submitted and they said the only way they will postpone the sale is if I get approved for a modification. The strange thing is that XXXX XXXX from Seterus stated that my file was being reviewed for a deed in lieu. I never specifically asked for a deed in lieu, I told them in writing to give me enough time to apply for a short sale or deed in lieu as a last resort if denied for the modification review. I called today XX/XX/XXXX and I was informed the request for sale date postponement was denied. They went back on what they had said and I fear that they will just deny me because of the sale coming up. They said that even if the file was under review and I had not been approved nor denied, they will still continue with the sale without giving me an answer. I tried for the flex and it didnt go through, I want to be given the opportunity to apply for a short sale due to a person interested in buying the property and me speaking with a real estate agent.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-11-03

Gloucester City, NJ

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: I am NOT late on my mortgage, and always make my payments within the grace period, yet Seterus calls repeatedly to " collect a debt '', telling me my mortgage is " in jeopardy ''. I have told them in the past, that unless and until my payment is late, these calls to " collect a debt '' are harassment and I will file a complaint. Today is the XXXX of the month ( XXXX/XXXX/XXXX ). I have received two phone calls today ( interrupting a business meeting! ). The first call ( XXXX ) I could not answer and it went to voice mail ( they did not leave a message ). The second call came two hours later ( XXXX ). When I asked who it was, the representative said " this is an attempt to collect a debt '' and needs to speak to me about " my mortgage balance ''. She said my mortgage is " in jeopardy ''. I explained to her that my payment is n't late, it is n't due until the XXXX. She said " the system automatically makes calls after the XXXX of the month ''. I told her unless and until my payment is late, do not call me to " collect the balance '' or tell me that my " mortgage is in jeopardy ''. There is absolutely no reason to " collect the balance '', nor is there any justification to state and/or imply that an account is " in jeopardy '' on a mortgage that is paid timely.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-11-02

Patterson, MD

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: To begin with, the letter sent demanding XXXX as a shortage on my escrow is illegal via RESPA and as of XXXX Maryland Law. It does not matter if my bills increase, if I pay into escrow additionally ( as I did this year ) or as in XXXX if the bills decrease as in my home owners insurance, the property tax was EXACTLY THE SAME as the previous year. I have received the huge demand letters before and they have been resolved, specifically since I am on a mortgage modification. So with that I paid into the escrow XXXX XXXX XXXX and for the remainder of XXXX paid XXXX. This leaves a credit balance of XXXX plus the XXXX I paid in XXXX ( estimated ) you do not have in the Escrow total at all. You estimated everywhere else, but not that payment to escrow and you auto -deduct. It is unfair to do an analysis with 11 months it is not a fair analysis of the Escrow for the year ... it skews things in the lenders favor. CREDIT DEBIT XXXX XXXX XXXX XXXX XXXX XXXX ( additional pmt supposed to be fixed ) XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ( 11 pmts ) XXXX ( XXXX ) 12 pmts escrow ( XXXX ) - XXXX XXXX paid out Variance XXXX So you can calculate this two ways. You have a cushion of XXXX left after the XXXX payment which as of the date of this letter has been withdrawn from my account. OR I can contact the insurance company and I can attempt to pay my own mortgage ... therefore reducing payments into the escrow as you will only be paying around XXXX per annum. The variance in my favor to be refunded to me by the end of the calendar year ( XXXX XXXX ) would be XXXX less your cushion BY LAW, which I have calculated to the penny. Please see the attached Seterus letter for further detail and requests. This is not legal to my understanding of Maryland and Federal Law. Also the figures are incorrect. Thank you, XXXX XXXX
Company Response: Closed with explanation

Timely Response

2017-11-02

South Florida, FL

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-11-02

Brooklyn, NY

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-11-02

PA

Incorrect information on your report

Mortgage: Conventional home mortgage

Complaint: I am writing this letter today, to inform you of an egregious error that appears on my credit report. Seterus INC is reporting that I have an active mortgage account with their company that is actively past due. The account number this account is listed under is XXXX. The Seterus INC ( XXXX ) account was included in a Chapter XXXX bankruptcy that was discharged on XXXX XXXX, XXXX. I am attaching a copy of my bankruptcy discharge letter, as well as section D of the filing documents, which lists the original name this account was under. The bankruptcy that resolved Seterus INC XXXX XXXX XXXX has already fallen off of my credit report due to time. This begs me to ask : If the bankruptcy that resolved the account has already been deleted, why is this account still reporting? The discharge of this bankruptcy would make the date of last activity in XXXX, which was eleven years ago ; so I am demanding that Seterus INC ( XXXX ) be removed from my credit file immediately. Worst case scenario, if the Seterus INC ( XXXX ) account does remain on my credit report, I would at least ask that accurate information be reported about this account. It should report at resolved through bankruptcy in XXXX, and should report absolutely no delinquent pay history after XXXX of XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-11-02

Bethany, OH

Attempts to collect debt not owed

Debt collection: Mortgage debt

Debt was already discharged in bankruptcy and is no longer owed
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-11-02

Chicago, IL

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response