Seterus, Inc.
Consumer Complaints
There are over 4489 complaints on file for Seterus, Inc.. Dated between 2019-02-19 and 2012-03-23.
Complaints Page 22
2017-09-27
Bethany, OH
Attempts to collect debt not owed
Debt collection: Mortgage debt
Debt was already discharged in bankruptcy and is no longer owed
Complaint: Seterus sends me a response to a complaint and completely goes around what they have done and the violations in the loan.
seterus.
XXXX XXXX XXXX, XXXX, CT XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. XXXX XXXX XXXX, OH XXXX Dear XXXX XXXX : Business Hours ( Pacific Time ) Monday-Thursday XXXX XXXX to XXXX XXXX
Friday XXXX XXXX. to XXXX XXXX
Physical Address XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX, OR XXXX Payments XXXX XXXX XXXX, XXXX XXXX, CA XXXX Correspondence, Inquiries, and Notices XXXX XXXX XXXX, XXXX, CT XXXX Phone : XXXX XX/XX/XXXX Loan number : XXXX Serviced by Seterus , Inc .
On behalf of Seterus, lnc., I am responding to your correspondence submitted to the Consumer Financial Protection Bureau regarding the above-referenced loan, which is secured by the collateral property located at XXXX XXXX XXXX XXXX XXXX XXXX XXXX OH XXXX.
Many of the concerns that you expressed were addressed in correspondence to your former attorney, dated XX/XX/XXXX. I have enclosed a copy of the prior correspondence for your reference. Please be advised that this loan is set up to include the taxes and insurance payment each month as part of the escrow account. There was no treatment on the bankruptcy plan for escrow on this loan.
" This statement was stated for the reason the reaffirmation agreement agreed on between XXXX XXXX XXXX Trustee and the Lender did not agree for an escrow agreement for taxes and insurance to be placed but set forth the conditions of the reaffirmation to remain the same as the original note which however did state that the investor could set up an escrow to protect their invested interest in the property.
Now I have two problems with the actions of the loan servicer Seterus and the investor 1. This forced placed insurance policy that was placed on the property was not compliment with the allowed amount under the FDIC banking rules or the CFPB Rules and regulations not even Seterus own policy at which states that they will only enforce enough insurance to cover the investors liability in the loan which was only {$25000.00} not {$150000.00}. This house was appraised in the bankruptcy at only XXXX so this action of the loan servicer to insure this property at XXXX would lead to questions of why would Seterus insure it for so much? '' " Seterus '' We have disbursed funds for applicable taxes and insurance to protect the lien on the property.
This was not necessary in XX/XX/XXXX to XX/XX/XXXX the property was under a Federal stay in the Chapter XXXX Bankruptcy proceedings. The properties were fully insured with the taxes brought current by an agreement between the debtor and XXXX county Treasurer forthwith in the plan also any insurance premiums that were due was being paid per the plan as directed by XXXX XXXX orders.
" Seterus '' In order to review the loan to remove the force placed hazard insurance, we would require evidence of sufficient hazard insurance coverage from XX/XX/XXXX to XX/XX/XXXX on the property located at XXXX XXXX XXXX XXXX, XXXX, OH XXXX.
This burden should not be placed on the debtor to show proof of insurance because as indicated in the above paragraph the properties were under a federal stay in XX/XX/XXXX till XX/XX/XXXX and were current to the Debtors confirmed bankruptcy plan with insurance and taxes paid. The lender only created an escrow account to collect the illegal insurance premium from XX/XX/XXXX to XX/XX/XXXX and then violated the confirmed bankruptcy plan when they paid off the Federal court order allowed by XXXX XXXX per the agreed tax contract which was current in XX/XX/XXXX to force collection of the illegal insurance premiums placed by the.
" Seterus '' In addition, the amount of insurance coverage outlined on the enclosed lender placed policy dated XX/XX/XXXX in the amount of {$150000.00} is based on the replacement cost ; not the balance office the loan.
This statement is correct but the forced place policy not being in the amount to cover the balance of the loan and trying to force the debtor to pay this excessive amount of insurance is not compliant with the CFPB rules and regulations nor the FDIC banking compliance manual XX/XX/XXXX.
" Seterus '' If you believe the dwelling coverage determination is not accurate, you will need to provide a replacement cost estimator prepared by your insurance agent detailing the calculations used to determine the dwelling coverage. This documentation can by mail to XXXX XXXX XXXX XXXX XXXX. at XXXX XXXX XXXX XXXX XXXX, TX XXXX or if preferred you may fax the documentation to XXXX. The above statement does not even relate to the CFPB complaint I filed. I believe this statement to be a distraction tactic by the author of this response letter to avoid admitting that the loan serviced by Seterus was and is still in violation of the CFPB rules. The enclosed Proof of Claim from the United States Bankruptcy Court filed with the XXXX County Treasurer does not appear to include the property address at XXXX XXXX XXXX XXXX, XXXX, OH XXXX that secures this loan.
I would not because the property is not in XXXX county as listed above the address is in XXXX county.
" Seterus '' As such in the previous correspondence dated XX/XX/XXXX to your former attorney advised that there was no treatment on the bankruptcy plan for escrow on this loan and that this loan is appropriately set up to include the taxes and insurance payment each month as part of the escrow account.
This is not a true statement.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-09-27
Arvada, CO
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-09-27
Palos Park, IL
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-09-26
AZ
Communication tactics
Debt collection: Mortgage debt
Frequent or repeated calls
Complaint: I was notified on or around XXXX XXXX, XXXX, by a letter from Seterus, Inc., who at the time was the servicer of my mortgage loan, that this loan has been sold to and obtained by XXXX XXXX XXXX XXXXXXXX XXXX located in XXXX XXXX XXXX , Utah . I was told by Seterus , Inc., I would be contacted by the new servicer directly with information regarding the handling of my loan and were payments were to be sent. Seterus provided me with contact information for this new servicer and reached out to them directly via telephone to get a statement and additional information on how my payments would be handled.
On or around XXXX/XXXX/XXXX I received the requested mortgage statement which I am in the process of sending in the required payment. This Company says they are a servicing company for my mortgage, however, the several calls and phone messages that have been left at my home number the messages indicate this is a debt collector. I am taking issue with this especially since my loan is current according to the conditions of this transition period. Are they a loan servicer or a debt collector, I resent the calls which have been frequent especially since this is a newly purchased and transferred loan.
Company Response: Closed with explanation
2017-09-26
Beverly Manor, IL
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-09-26
San Gabriel, CA
Struggling to pay mortgage
Mortgage: Other type of mortgage
Complaint: My payments on a loan modification have been getting higher and higher. I am recently divorced the agreement was I keep all the bills and he let me keep the housr with my XXXX young daughters. The house will go to them. I am struggling to make the higher payments i submitted paperwork for refinance help to seterus inc months ago, more than once. Now seterus has sold my loan to XXXX and they are telIing me I have to start all over. I also have a second mortgage with XXXX an equity line of credit that charged me home insurance when I already had it. My payments went up and I am currently behind I pay but not the amount I now owe which has gone up to almost {$2000.00} I am stressed out of my mind. I do n't know what to do anymore. I was told the interest would n't go up anymore yet it 's gone up again.
Company Response: Closed with explanation
2017-09-26
Applying for a mortgage or refinancing an existing mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2017-09-25
Fort Pierce, FL
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-09-25
Burbank, CA
Incorrect information on your report
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-09-23
Ardsley, PA
Trouble during payment process
Mortgage: FHA mortgage
Complaint: I am in a loan modification trial that was approved by XXXX XXXX not Seterus ( the servicer ). I am receiving statements that my loan is behind and the payment I made on XXXX is being held in a suspense acct. So now I am going to show late on my credit report which should be corrected.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-09-21
Wonder Lake, IL
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-09-20
Itasca, IL
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: A XXXX representative told me that I Could make mortgage payments in multiple payments online and my partial payments would be held until the remainder of the payment was made and would then be processed as a full payment. On XXXX XXXX, XXXX a partial payment of {$500.00} was not held and was applied to the principal instead. The remaining {$780.00} was paid before the due date which would have made the complete payment on time but instead was held until the next partial payment for the next month was made, generating a late fee and a late mark on my credit report. When I called to complain I was told that the {$500.00} principal payment would be reversed and I would be credited any late fees due to the issue. I was advised by another XXXX representative not to make partial payments to avoid this issue and began making full payments at that time. The reversal was not done as promised, no late fees were credited and after many phone calls to XXXX and promises to correct the issue by XXXX, nothing has been done. Incorrect reporting of late payments and the generated late fees have persisted every month since, adversely affecting my credit rating even though my account is current. Every XXXX representative I speak to on the phone has agreed that my account should be current if the reversal was done and late fees credited, yet no one at XXXX has actually done anything to resolve the issue.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-09-20
Gloucester City, NJ
Struggling to pay mortgage
Mortgage: FHA mortgage
Complaint: My initial loan in XX/XX/XXXX was with XXXX, then XXXX XXXX XXXX now Seterus. XXXX put me into a XXXX loan with escalating payment resulting in a refinancing after less than 6months in XX/XX/XXXX. This cost me additional closing cost immediately deminishing all equity in the home. As an equity loan was taken to pay the additional closing cost. This began the spiraling downhill financial strain I now face today. At the time of the initial mortgage, I could sustained the additional cost at that time as I was employed full time. InXX/XX/XXXX I lost my full time employment and eventually was unable to keep up with the mortgage. I reached out to XXXX XXXX XXXX, the initial modification and it was granted. I resumed payments when I secured a fulltime position inXX/XX/XXXX, but unfortunately was laid off in XX/XX/XXXX. The second ( {$1100.00} ) and third modification ( {$1100.00} ) were basically the same amount and did not provide the relief in financial burden that could be sustained. I have since secured employment and reached out to Seterus since XX/XX/XXXX to present and have been consistently denied for a modification although the value of the home has been in an upside down position for the past 8 years. The taxing authority in the township has acknowledge the decrease in value, other home sale in the area have been tippering in the range of {$80000.00} to {$140000.00} and yet the mortgage company refused a request for principal reduction and/or modification claiming among other reasons, " interest rate not fixed rate '' when they were the one who took away the fix rate and offered an adjustable, which I was unaware of.
I have XXXX XXXX in XXXX and XXXX in XXXX XXXX and have been a XXXX mother working all my life to maintain a home for my children and I. Unfortunate circumstances beyond my control have brought me to this point, however I still a wiling to pay the mortgage, just need one that is affordable and does not cause such financial burden.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-09-20
Sacramento, CA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-09-19
Crotonville, NY
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: From XXXX XXXX XXXX XXXX.
We applied for a modification in XXXX XXXX we completed 3 trial payments.
We were not given the paperwork to sign to make the modification permanent until XXXX XXXX.
Why did it take ten months to get a response and an offer for a modification?
During the ten months, we were in pre-foreclosure status.We received letters and phone calls daily informing us that our home was in pre-foreclosure status.
Why did it take 10 months to receive a modification?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-09-19
Queens, NY
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: It is very hard to understand why CFPB allow this horrible institution Seterus to continue to lie to people, defraud their property and use a lair like XXXX a very incompetent person specialist in covering up fraud to play innocent by lying to CFPB. I would like to know his authorization that this cover-up artist XXXX is allow to write to me and lie to my family without any shame. In my situation they as a Plaintiff, Seterus and in particular their lair XXXX encourage vandalize abuses fraud, theft and destruction of the property and even allow criminals to XXXX to take my private property never finance by any institution As of today I have {$74000.00} stolen property and {$260000.00} they must pay me before entering inside my house.I will not be surprised to see in Oregon at the house of this lair XXXX my staff. Why America must fight terrorism when the real terrorism is done by Seterus that defraud my property for which I do not have any mortgage and my name is not on a Mortgage Note. Seterus use lairs like XXXX to defraud families and this to me is the biggest crime today in America. I am sure that soon I will go to Oregon and bring this lair to Court for the next 50 years. Is my property and will remain my property since I do not have any mortgage Seterus must pay me the {$260000.00} before they lose their license?? It is the responsibility of CFPB to bring the criminal activity of this company to justice and revoke their license to operate. They must pay all stolen and damage property. It is hard to believe that a person with o name on a Mortgage Note can lose their property due to lies and abuses as Seterus did to me. We are going to be in Court in case my property is not return for the next 50 years I am sure of it. First My name is XXXX XXXX and I am a victim of fraud from XXXX a company expert i lying and defrauding people. I am not on any mortgage note and the mortgage on my property is a fraud and Seterus is a Plaintiff and lair XXXX and this horrible company organized the vandalize the fraud the looting, theft of my property totaling {$260000.00} that they will pay one way or another. The confirmed that they reply but they are lairs with no respect for law and humanity. They never respond to any question and they are an embarrassment for our society. They have no knowledge of banking and can never make the difference between a fraud and a real mortgage I am a banker and the knowledge of this cover-up company is only on how to lie to people and defraud them What is next they will put contract XXXX to XXXX my family too and reply to CFPB that they reply and the case is closed This company defraud people and lie without any shame. I will never stop until I get back my property Is the obligation of CFPB to close down such mortgage service provider since more people will lose their property to lies provided by this horrible service provider.??? Seterus is a lying company and they lie that they reply I would like from them to see this ; 1.Seterus must provide a clear Mortgage Note with my name on it. I am not on the mortgage note and my name XXXX XXXX is not on it. 2. I would like to see a document informing me in 2016 that there is a foreclosure on my property. Everything was done in a top secret close door without anybody being informed which is illegal in any country. 3. I would like to see an official document informing as required by law in PA about action of a property including my name on it The sale was for only {$1000.00} which is less than the cost of the refrigerated and there is {$74000.00} stolen items from the house and there is {$260000.00} total loss which is not being financed by institution since they are my private property. I would like Seterus to provide a clear document giving them permission to defraud my property. Everything was done without any court document or order between XX/XX/XXXX until XXXX XXXX, 2016. The company directly responsible for all the illegality which took place is law firm XXXX from New Jersey. Seterus is lying when they say that they responded.I would like to see the repose to those specific question mention in the complain and not their lies. Time for lying is over.CFPB has now specific question Seterus must reply not lie that they responded I want the CFPB to publish this description on consumer finance.gov so that others can learn from my experience. Edit this section What would be a fair resolution to this issue? Seterus must pay my family {$260000.00} before we meet in Court and give back my property for which I do not have any Mortgage name on any Mortgage Note. This is a big fraud and Seterus If their lies continue I will file a criminal charges against the family of those Seterus cover-up artists and a {$10.00} mill legal case against Seterus. CFPB must close this pirate mortgage company that can not understand that a mortgage not without a signature of one owner is a fraud. I want the CFPB to publish this description on consumer finance.gov so that others can learn from my experience.
I want the CFPB to publish this description on consumer finance.gov so that others can learn from my experience.
What would be a fair resolution to this issue?
Seterus to lose the license to defraud people and be force again to pay massive penalty for degrading people. Seterus and the family of this lair XXXX must pay my family {$260000.00} before we meet in Court and give back my property for which I do not have any Mortgage name on any Mortgage Note. This is a big fraud and Seterus If their lies continue I will file a criminal charges against the family of those Seterus cover-up artists and a {$10.00} mill legal case against Seterus CFPB must close this pirate mortgage company that can not understand that a mortgage not without a signature of one owner is a fraud.
Company Response: Closed with explanation
2017-09-18
Allerton, NY
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2017-09-16
Brookside, NJ
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2017-09-15
CA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: Hi, I have been working with my Servicer and requested to be reviewed for a loan modification. They advised of the instructions to submit and all the documents were provided on XX/XX/17. When i called yesterday to confirm they received them, they are now telling me they will not review them due to the foreclosure sale date. I advised them that if they would not honor a modification review that they at least consider more time to allow me to qualify for a Reverse Mortgage. They said that they are not willing to do anything to postpone the foreclosure sale date. I just dont understand why they are not willing to help me. I am elderly and have worked very hard to have the home I have today but due to unfortunate set of circumstances my mortgage fell behind. I really need your help to allow me more time, to at least continue to push forward for this Reverse Mortgage. Thank you for your time and consideration.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-09-15
Detroit, MI
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-09-15
Katonah, NY
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-09-14
Patterson, MD
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: XXXX XXXX, XXXX My monthly mortgage payments are debited by Seterus , Inc. on the third of each month. I do not deviate from the schedule.
However in XXXX I noticed a shortage in my escrow account and also noticed a slight increase in my taxes which are included in the mortgage payment. On XXXX XXXX, XXXX I forwarded a bank check to Setrus, Inc, marked as an escrow payment, which was at first put into suspense and then misapplied by the mortgage company into the principle account.
I only know this because I called when I noticed the XXXX statement Dated XXXX XXXX ( statement # XXXX ) did not reflect the XXXX I had paid. The customer service representative issued a request for me to have the XXXX I sent as an extra payment transferred to escrow and explained what had happened.
So in summary, in XXXX XXXX, I paid Seterus XXXX in funds with XXXX to go into escrow. In XXXX another XXXX to be distributed in the regular manner with no shortage to either Principal, Interest or Escrow. Somehow the company is trying to justify the XXXX shortage in both my Escrow and Principal as something the should be occurring naturally in Accounting. I have been told this twice.
In XXXX no additional payment was reflected and in XXXX, my regular payment ( statement # XXXX ) shows that the XXXX in funds was moved around and reversed as requested to a XXXX dollar balance and the XXXX was credited to my escrow but taken from my monthly payment. The XXXX regular monthly payment I paid, payment XXXX went into escrow and a balance of XXXX was put into principal. This left a shortage from my payment of ( XXXX ) which is reflected on my statement. The breakdown is below.
So my question is while the XXXX is reflected in escrow, and I paid extra to have that done, why is my principal balance for XXXX a negative balance. A full payment was sent and the company had the full funds for the transfer without deducting any amount from my regular payment. There should NOT be a negative balance anywhere.
This should have been an internal transfer from principal to escrow as the funds were NOT a part of any normal payment made. There was never a shortage, although XXXX is reflected currently of XXXX ( the XXXX and my regular principal payment of XXXX ). The current statement should show the following totals as paid since last statement ; Principal- XXXX Interest-XXXX Escrow-XXXX Dates of payment were XXXX XXXX, XXXX XXXX and all prior payments due to direct withdrawal.
XXXX XXXX, XXXX XXXXescrow payment XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX Please correct this as I intend to send another escrow payment in on XXXX XXXX, XXXX and would like the account to reflect this correctly with out taking XXXX months to reconcile. This is not proper accounting procedure and under both Maryland XXXX XXXX and Federal law XXXX XXXX XXXX XXXX SS XXXX, commingling of escrow and principle funds is not permissible and requests in a timely manner has not occurred.
Please review the documents sent and correct this account as i have called XXXX times and have been told it would be corrected and have seen numbers moved but no credit for the XXXX additional paid. XXXX proof attached ).
Fix this BEFORE an escrow is run so I can send another payment. Today if possible.
Sincerely, XXXX XXXX XXXX
Company Response: Closed with explanation
2017-09-14
Matamoras, PA
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-09-14
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-09-13
Delano, MN
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Closed with explanation