Seterus, Inc.

2017-08-25

Marietta, GA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2017-08-24

Queens, NY

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: Due to the mortgage crisis I became unemployed/underemployed and subsequently filed for a loan modification with my loan Servicer ( previously XXXX, currently SETERUS ). I filed for a modification repeatedly since XXXX, yet each submission was ignored, or denied for arbitrary and baseless reasons. Example, in late XXXX the Servicer denied an application submitted earlier that year stating that I had not identified my hardship as having ended - although I expressly said that it ended and included an end date on page 2 of the Uniform Borrower Assistance Form. I subsequently filed a complaint with CFPB and resubmitted my application. In XXXX XXXX SETERUS offered a Loan Modification Agreement ( LMA ) which inflated the loan amount by over 50 % ( outstanding loan should be ~ {$90000.00} LMA calculated as ~ {$150000.00} ). The inflated loan amount failed to account for loan payments made to the prior Servicer in XXXX and correlated interest due on the loan and, included insurance and tax payments covered by separate payment arrangements. In XXXX XXXX, via certified mail, I sent notice of general LMA acceptance with a requested revision to address their miscalculations. In response SETERUS sent notice of LMA denial for failure to accept terms, but failed to address the loan balance miscalculations.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-08-24

WV

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: Although I had paid the loan ahead onXX/XX/XXXX in the amount of {$5800.00} for a {$350.00} a month mortgage, I continued to pay ahead and made another payment of {$3100.00} on XX/XX/XXXX which should have paid my mortgage up throughXX/XX/XXXXI am now getting foreclosure letters dated XX/XX/XXXXstating they well be attempting to take my home in a few weeks. This is absurd and I will be contacting an attorney to have the entire loan negated if not resolved immediately and my credit record repaired. The Foreclosure Specialist, XXXX XXXX, also needs to contact me personally to resolve and avoid further litigation. I am tired of big business stealing from citizens at every opportunity.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-08-24

Cane Creek, AR

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: - I am in the pr ocess of relocating, and have been paying my bills on-line. My mortgage with Seterus has always been paid on time, I have no financial difficulties, and on only one occasion has it been paid within the 15-day grace period ( my most recent payment ). Seterus processes its payments through a XXXX XXXX site via a pop-up that bypasses any need for, or inclusion of, a XXXX XXXX account. Last month 's payment did not process, an Electronic Funds Transfer " bounced '' and, in spite of the fact that both XXXX XXXX and Seterus have my phone email address, and Seterus also has my phone number and current home address, nobody called me to notify me of the issue. Instead, Seterus sent me a form letter via mail that got to me two days before the grace period ended. My attempts to talk to both XXXX XXXX and Seterus were a waste of my time. On multiple occasions, when trying to access the payment utility on the Seterus web-site, I have gotten caught in a software loop that will not advance me to the payment page. I have also had their web-site crash multiple times when trying to use it. Today is XX/XX/XXXX, and I made my payment due XX/XX/XXXX last night. I checked my bank account today at XXXX, and the payment has still not processed. Seterus says to allow 24 hours for payments to process. I have 6 USPS days till my payment is due, if the money still has n't been transferred from my bank account by tomorrow XXXX, I will have to mail my payment, and it may not arrive on time. There is NO email address for Seterus ' customer service on their website. I got my mortgage with XXXX because their policy was to NOT sell their mortgages ... and my mortgage was sold to this company which acts like they do n't want my money.
Company Response: Closed with explanation

Timely Response

2017-08-23

N Evans, NY

Struggling to pay mortgage

Mortgage: Other type of mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-08-22

Warrenton, VA

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2017-08-22

Bremen, GA

Took or threatened to take negative or legal action

Debt collection: Mortgage debt

Collected or attempted to collect exempt funds
Complaint: XXXX XXXX XXXX XXXX is named in a lawsuit as owner of my home. I am requesting document to show they own my home or every owned my home. I also would like any copies of assignments, billing, accounting details, etc from inception of loan.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-08-21

Lithia Spgs, GA

Problem with a credit reporting company's investigation into an existing problem

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Problem with personal statement of dispute
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-08-21

Carol City, FL

Trouble during payment process

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2017-08-21

Sandwich, MA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2017-08-17

Crotonville, NY

Struggling to pay mortgage

Mortgage: FHA mortgage

Complaint: In XXXX of XX/XX/XXXXWe filed for chapter XXXX bankruptcy. In XXXX of XXXX we completed 3 trial payments for a loan modification. Loan documents were sent out to be signed. We never received the documents. Because we completed the trial payments I was under the impression that our modification was complete we waited to see what our new payment would be before making any more payments. I call every month to find out What our new payment would be. After nine months, I was told that the documents were sent to my attorneys offices and returned twice. At this point our home went in to foreclosure and a court date was set for us to have to move out and turn over the home. The date was set for XX/XX/XXXX. It was Seterus fault that we did not receive our documents by XX/XX/XXXX. They never contacted me to let me know the status of our modification and what we needed to do. When I called I was never given any information as to where my documents were. Interest in late payment fees were added into the loan and our loan has in creased by over {$100000.00}. When we bought the home in XX/XX/XXXXWe paid XXXX We put down XXXX we got a mortgage for {$340000.00}. In XX/XX/XXXXwhen the loan was transferred to Seterus our mortgage balances was approximately XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-08-17

Crotonville, NY

Struggling to pay mortgage

Mortgage: FHA mortgage

Complaint: My Mortgage is owned by XXXX XXXX and serviced by Seterus. In XXXX, I would have been eligible for a principal reduction for my mortgage of {$100000.00}. We were never informed of this option for our Mortgage. We filed for bankruptcy in XXXX XXXX. Our home was in foreclosure in XXXX and in XXXX of XXXX we modified the mortgage for 45 years this is not acceptable. We should have been offered a principal reduction in XXXX. The home in XXXX was worth XXXX and we owned XXXX. Now the home is worth XXXX and we owe XXXX a principal reduction is the only resealable solution for this problem. The mortgage company will lose more when we foreclose on the home. If we get a principal reduction we can stay in the home and make payments based on the value of the home. The mortgage company will recoup XXXX. If we foreclose the bank will lose much more than {$100000.00}. With a principal reduction, they are guaranteed XXXX. please refer to Schedule A Real Property in attached court documents
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-08-15

Marietta, GA

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-08-15

SC

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: On XX/XX/XXXX I received a letter, dated XX/XX/XXXX from the attorney who is now trying to file a foreclosure action against me. This is a copy of the letter and request that was sent to the judge. This action is for the first mortgage on my home which I occupy. I was divorced in XX/XX/XXXX and with the downturn in economic conditions I contacted the current first mtg holder and requested a modification through the federal programs that they said were available. This was XX/XX/XXXX. I submitted the requested information and went through several " stages '' of approval. I was told that I was in the final stage of approval, when in XX/XX/XXXX ( XX/XX/XXXX. i think ) I was served with foreclosure documents on my home. When I called the bank I was told that they could n't do anything to help. I had the money on hand that they said I would need to complete the modification, but the representative for the bank told me not to pay until modification was completed. After this I went into " panic '' mode because my house was scheduled to be sold by foreclosure sale on the courthouse steps. I contacted an attorney who suggested filing bankruptcy, which I did. This stopped the foreclosure. The bankruptcy court made me give up other properties in order to save my house. Later that year the bankruptcy was dismissed. Soon after this i received communications from another attorney who now represented the first holder and my attorney and I began the modification process once again. I submitted all of the requested documents and we waited, and waited. My attorney periodically would send emails asking for updates, then letters, as well. I have n't had any direct communication with any of the first mortgage holders since before the bankruptcy was dismissed. The next communication received were several notices of changes of attorneys for the bank. I think that they have changed attorneys 4 or 5 times since XX/XX/XXXX. Then in XX/XX/XXXX an appraiser called me to do an appraisal for the bank. Shortly after that I had inspectors from the bank making monthly appearances to take pictures of my home and ask if I still lived there. When the first one came I asked what he was doing and he told me. I asked if he was from the bank that I thought had my mortgage and he informed me that another financial entity ( which I had never heard of ) now had my mortgage. When this transfer occurred in XX/XX/XXXX I nor my attorney were notified. I had no idea that my mortgage had been sold. Finally after several more change of attorneys for the bank on XX/XX/XXXX someone delivered notice of right to foreclosure intervention. This was delivered to my XXXX yr old daughter who thought it was some real estate information and laid it on the counter. I did not find this until several weeks later and she said that the man had a local real estate shirt on and did n't say anything except " XXXX ''. I again panicked and called my attorney. I completed the request for foreclosure intervention and attempted to fax it to the numbers provided, but the fax would n't go through. This was on XX/XX/XXXX. The following Monday I sent a certified letter to the attorney ( at that time ) with all of the information requesting foreclosure intervention. In XX/XX/XXXX I received some documents form the attorney ( who now I realize is n't the same attorney from XX/XX/XXXX and I was n't notified of this change ) information about their attempt to foreclose on my property which had dollar amounts that they said was owed. I requested an accounting because I was concerned by the " new '' amount. On XX/XX/XXXX I received an email confirming the receipt of my request. I did n't have any further communication from them until XX/XX/XXXX when I received a package in the mail from the current attorney with many pages of numbers which are hard to make heads or tails out of the information. I did n't even have any time to decipher that information when I received the letter which now has been sent to the judge requesting the foreclosure on my house because it said that I did n't send the Intervention request. I did n't realize that they had changed attorneys once again. I have been trying to work things out so I can attempt to put my house on the market later this year and be able to sell it and pay my creditors. I have a good relationship with the second mortgage holder ( which has allowed me to resume making regular scheduled payments ) and they have said that they are willing to work with me. Again, I was never notified that the current bank nor anyone from the company who services their loans has ever contacted me. I have been trying to save my house. Please help me get some answers. Any information need to support any of the above dates or other things will be provided when necessary. Some dates are approximations.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-08-15

Vallejo, CA

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2017-08-15

Bay Hills, NY

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-08-14

Bremen, GA

Problem with a credit reporting company's investigation into an existing problem

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Their investigation did not fix an error on your report
Complaint: I was shocked when I reviewed my credit report and found late payment on the dates below : Seterus Inc. Account # : XXXX I was never late 30, 60, 90, 120 days. I 'm not sure how this happened. I have alway made my payment on time you when I received my statement. My only thought is that there was a billing error with my statement.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-08-14

Tampa, FL

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-08-12

Katonah, NY

Struggling to pay mortgage

Mortgage: FHA mortgage

Complaint: My Mortgage was transferred to Seterus fromXXXX Mortgage in XX/XX/XXXX in XX/XX/XXXX we applied with Seterus for a loan modification because we could not afford our mortgage payments I was unemployed for XXXX years from XX/XX/XXXX-XX/XX/XXXX When we applied for our fist modification with Seterus. We submitted documents that were required every 30 days. We needed to update our documentations because our documents had expired. We made 3 months of trial payments and we thought that the modification would be permanent we did not receive any documentation for the new modification and after 9 months Seterus told me that I need to reapply and start the process all over again They did not know what happened to our paperwork. During this time, our mortgage was in a past due status and foreclosure proceeding continue. We receive court documents that our house was in foreclosure and we were served with papers from New York state courts. Principal and interest continued to be added to the account. This was going on when we thought we had been accepted for a modification.
Company Response: Closed with explanation

Timely Response

2017-08-11

Library, PA

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2017-08-11

PA

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: Mortgage servicing company has been charging PMI and it does not show on the statements or tax forms. The value of the house have increased 28 % ; yet they have refused to remove PMI premiums from
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-08-10

Brooklyn, NY

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-08-09

Hastings, MN

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-08-09

Katonah, NY

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: My payment history is being reported to other banks incorrectly. We are attempting to refinance our XXXX XXXX mortgage. Seterus is stating that we have been past due. we modified our mortgage after our bankruptcy and now our mortgage is current. We have made our payments on time since XX/XX/XXXX-XX/XX/XXXX. I would like a letter stating that payments were made on the XXXX of each month. Thank you XXXX XXXX XXXX Loan # XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-08-09

Cincinnati, OH

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response