Selene Finance LP

2017-05-06

Federal Way, WA

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: XXXX transferred t o Selene finan cial and had overcharged me by {$13000.00} Dollars and raised My escrow to {$560.00} when taxes and ins only {$200.00} per mo. XXXX charged me outrages late fees along with Selene Financial when I was in review for modification. Loan has been securities and transfe red 7 times af ter mortgage ins paid it off in 2003.
Company Response: Closed with explanation

Timely Response

2017-05-03

Keytesville, MO

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: I received a bill statin g Selene Finance w as requesting {$160000.00}. on house at XXXX XXXX XXXX XXXX , MO XXXX . Problem is bill was sent to mortgage owner XXXX XXXX and she has been deceased since XXXX , We sent the copy of death certificate and informed Selene Finance that XXXX XXXX was deceased the rep said all collection would cease because they did indeed had copy of death certificate. On XXXX XXXX some people who said they were from Selene Finance looking for XXXX XXXX they were informed once again she is deceased. In the state of it is illegal to collect or try to get monies from a deceased person an d Selene Finance was notified of this their address is XXXX XXXX XXXX XXXX XXXX XXXX XXXX , TX XXXX phone number XXXX XXXX XXXX property or account is recognized under XXXX XXXX and her address.
Company Response: Closed with explanation

Timely Response

2017-05-03

Northbush, NY

Struggling to pay mortgage

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2017-05-03

Simi Valley, CA

Incorrect information on your report

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2017-05-03

Baychester, NY

Struggling to pay mortgage

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2017-05-02

Mcminnville, OR

Attempts to collect debt not owed

Debt collection: Other debt

Debt was already discharged in bankruptcy and is no longer owed
Company Response: Closed with explanation

Timely Response

2017-04-27

Arlington, VA

Struggling to pay mortgage

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2017-04-26

Brentwood, CA

Struggling to pay mortgage

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2017-04-26

Charleston, SC

Struggling to pay mortgage

Mortgage: FHA mortgage

Company Response: Closed with explanation

Timely Response

2017-04-26

Reidsville, NC

Trouble during payment process

Mortgage: FHA mortgage

Company Response: Closed with explanation

Timely Response

2017-04-25

Scranton, PA

Trouble during payment process

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2017-04-25

Forked River, NJ

Trouble during payment process

Mortgage: Home equity loan or line of credit (HELOC)

Company Response: Closed with explanation

Timely Response

2017-04-24

NJ

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: The short version as to what has transpired is as follows : After fighting with my insurance company for over two years I finally got them to pay for damages to my house in XXXX . This came after having to get an attorney as well as an appraiser and ultimately a ruling from an official umpire. All of which I will have to pay ridiculous amounts of money to at my costs. Meanwhile while am fighting to get enough money to make proper repairs my mortgage company ( XXXX XXXX ) with whom I am 41 months into a Chapter XXXX Bankruptcy sells my mortgag e to Selene Finance LLP.. The y were given partial repair monies from XXXX XXXX as well as interest in XXXX of XXXX and the remainder of the repair funds from the insurance company around XXXX of XXXX . The total is almost XXXX and all if not more will be needed to make repa irs. Selene Finance LLP is s tating that I must get a General Contractor to do all of the repairs even though my contract with XXXX XXXX clearly states that I only need to use the money for repairs and that I am to receive these funds in draws with the mortgage co. performing inspection to validate the work gets completed before the money is given. I have repeatedly agreed to what the contract states which are identical to your regulations as well as th e State of NJ, Unfortunately Selene continues to not follow the contract and will not let me perform the repairs myself and/or hire subcontractors even though I am a Construction Official for a large Municipality and have designed and built my own house previously as well as many remodeling projects over the years. There is no difference to them as long as all the work gets done, especially since all the work gets inspected by them before the funds are given and all the work gets inspected for code compliance by the city of XXXX XXXX . Meanwhile I can '' t get my house repaired nor can I resume collecting any rents ( which has made it extremely difficult to keep up with my current mortgage payments as well as my Chapter XXXX payments. I wonder if that is what they are trying to make happen so they can try and steal my house which I have owned for over 21 years. They have also refused to account for the whereabouts of these finds nor will they pay interest while they are illegally holding my money. XXXX XXXX told me where my money was, that I could get my first draw whenever I decided and was paying me interest while they were holding it prior to the transfer of account to Selene Finance LLP. Only after Selene Finance LLP took over the loan did the problem begin. Please contact me if you have any questions and PLEASE HELP ME!!! I CA N'T AFFORD THESE DELAYS ANY LONGER!!! Thank You
Company Response: Closed with explanation

Timely Response

2017-04-21

Hagerstown, MD

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-18

Greenburgh, NY

Other

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-13

Ashburn, VA

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-11

Elmer, LA

Loan modification,collection,foreclosure

Mortgage: FHA mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-07

Jupiter, FL

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-07

Winder, GA

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-06

International, WA

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-06

Fred, VA

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-06

Lafayette Hl, PA

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Complaint: I am a XXXX representing my client. His house is in foreclosure and has XXXX separate liens on the property. The first lien holder Selene Finance gave us an approval to list the property for sale as a short sale to avoid foreclosure. They told us that we needed to have it sold before XX/XX/2017 or it would go to sheriff sale. We put the house on the market and had it under contract for full asking price within 6 days at the approved price Selene finance told us to list it for. I sent the agreement of sale and all supporting documents they asked for to them to review and within a few days they issued an approval. The approval letter is dated for XX/XX/2017 but says we have until XX/XX/2017 to complete the process or this home will go to sheriff sale. The second lien is with XXXX. It 's a {$37000.00} Home Equity Loan. When I spoke to the representative at XXXX she gave me a list of documents needed for them to do their own valuation of the property and what they will accept as a final settlement. The representative said their process would take about 30 days to complete once they receive the documentation they needed. One document they needed was a statement of the first lien payoff balance which we requested from Selene Finance and have yet to receive thus pushing back the process for XXXX even further. After to speaking to my broker and other resources, it has come to my attention that Selene Finance is practicing something called " Dual Tracking '' and by doing this it almost guarantees that the homeowner wo n't be able to sell this house and avoid foreclosure. All we are asking for is an opportunity for the second lien holder to do their investigation and for the buyer in this transaction to obtain financing once all approvals have been given from both Selene Finance and XXXX. Please advise on what we can do to delay the sheriff sale on XX/XX/2017. Thank you
Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-05

Newnan, GA

Making/receiving payments, sending money

Bank account or service: Other bank product/service

Complaint: In XXXX of XXXX, I had an insurance claim for water damage on my house. The repairs were inspected at 50 percent completion on XXXX XXXX XXXX as required by the mortgage company Selene Finance. After being contacted by Selene that funds would be released, those funds have NOT been released as of XXXX XXXX, XXXX and Selene will not provide a date for the release of the funds. I have provided Selene with receipts totaling over XXXX dollars out of my own pocket for materials. This has halted progress on the restoration of my house and is causing a loss of use as I do not have a functioning master bath or bedroom still. I have contacted Selene on at least 5 ( talking to a " supervisor '' ) occasions asking for an update and the only response is that Corporate is reviewing the request. If Selene does not want to issue timely disbursements then they should be paying interest to me for holding the funds.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-04

Baldwin, NY

Other

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-03-27

Lithonia, GA

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response