Selene Finance LP
Consumer Complaints
There are over 1675 complaints on file for Selene Finance LP. Dated between 2019-12-10 and 2012-05-23.
Complaints Page 26
2017-07-25
Keyport, WA
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2017-07-24
Evansville, IN
Struggling to pay mortgage
Mortgage: FHA mortgage
Complaint: For almost 4 years I have been trying to get a loan modification from XXXX with no success. I have been trying keep my family in our home. I am 18 payments behind. For some reason XXXX sold my loan to selence finance. Now I am trying to get one done with Selence and they will not work with me either. I have asked both XXXX and Selene Finance to send me a copy of my original loan papers just to see if they are even allowed to forclose on me. My payment has went up almost 400 a month and since for some reason the they will not explain. They wont even tell me the investor that owns my loan. I have been scamed by to different companies that said they could get me a mortgage modification. They are XXXX XXXX and XXXX. to the tune of over 53 hundered dollars. My account number with Selene financial is XXXX and I owe about 220 thousand dollars on the loan. The Builder that sold me the house had the appraisal pushed to XXXX XXXX dollars and trade my home in on their new one. He could not even get XXXX dollars out of the house. and after a couple of years the owner of the company came to me and said he is giving me back my old house. He never took it out of my name. the payment on the house was almost 1100 dollars and i could not afford to take it back and was forced to file bankrutcy. The state of indiana attorney general sue the builder XXXX XXXX for several hundreds of thousands of dollars in fines because the did that to more than just me. My loan or account number with Selene financial is XXXX. Please help me get a loan modification so I can keep my family together. I can afford about XXXX to XXXX per month if they will modify the loan to that. Sincerely XXXX XXXX XXXX
Company Response: Closed with explanation
2017-07-20
MO
Struggling to pay mortgage
Mortgage: FHA mortgage
Complaint: Due to financial hardship, we requested a loan modification agreement from Selene Finance. The new loan terms that we received on XXXX/17 were worst than the original loan. We were asked to pay {$3000.00} by XXXX/17. In addition to {$1500.00} on XXXX/17, plus {$1500.00} on the first day of the next six months. The loan modification also increased our interest rate from 4.25 % to 5.5 %, over 40 yrs. instead of 30 yrs. We spoke with loan agent, XXXX XXXX on XXXX/17, and informed him that these terms were awful and requested to have a reinstatement quote sent instead. ; We further requested to pay the reinstatement lump sum and keep our current loan terms. XXXX said I should receive the reinstatement quote by Monday, XXXX XXXX, 2017. I still have not received the quote as of today, XXXX XXXX, 2017, although an agent this morning said that it was sent or may have gone to my spam account. I reiterate, I have not received such correspondence. I 've called my loan specialist, XXXX XXXX and still have not been issued a reinstatement amount. The agent this morning was kind enough to inform me that a foreclosure date of XXXX XXXX, 2017 had been activated. My complaint is that Selene Finance is not truly working to assist the home owner. In fact, it appears that they are working to accelerate the foreclosure procedures against us. I have provided documentation validating our hardship and loss of income. I can not understand how or why the lender would impose more strenuous financial terms in the revised loan modification.
Company Response: Closed with explanation
2017-07-19
Jamaica, NY
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2017-07-19
CO
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: Selene Finance continues to try and conduct an illegal foreclosure to cover up the errors made by their own agents. I can document this information and am currently dealing with the legal department at XXXX XXXX in an attempt to straighten this problem out, but am facing a foreclosure sale date of XXXX XXXX. Selene Finance continues to insist that I received a deferment on my loan in the past, thus I am not eligible for another or for any options. This is false. In the spring of XXXX I applied for a loan modification from XXXX XXXX, who was the servicer at the time. I explained that my ex-wife was on the note, but she had deeded over her interest in the property. They said she would not need to sign the modification as long as I sent them a copy of my divorce decree and her deed of trust. I did this and they received them. They never asked for nor received any financials from her. They set up a modification plan and told me I needed to pay the payment for 3 months to show I could afford it. I did this and they told me I needed to keep making this payment until they got the final paperwork done for the modification. This took 2 more months and I made 2 more payments. When I received the final modification documents they had my ex-wife 's name on them as a co-signer. When I called to tell them this they said I should whiteout her name and sign the documents. I did this and made 1 more payment, and then they called and said the modification could not go through without her signing on it. She refused to sign and so the modification was canceled. When Selene took over the servicing and started the foreclosure process I asked why the almost {$9000.00} in payments had not been credited as payments and they said since the modification did not go through these were not considered payments and Selene Finance just kept the money. Not only is it unethical to accept payments and fail to apply it to my account, it is illegal. XXXX XXXX agreed on a modification, then went back on their word and took it away. The servicing was transferred to Selene Finance and they kept the almost {$9000.00} in payments and refuses to give an accounting of these funds or apply it to my balance.
Then Selene Finance tells me one of the reasons I am being turned down for a loan modification is because I already had a deferment on this loan. This is just one more reason Selene Finance should be required to give a modification and be punishedI am not surprised, since Selene Finance has already been fined by the government for unethical behavior. Selene Finance has repeatedly tried to set an auction date. I sent all of the required paperwork in, but they said they would not review it because it came in too late. At this time I am trying to work with the foreclosure law firm for Selene Finance, but dont feel good about it and am concerned they will sell my house out from under me, even though I clearly qualify for help and was misled by the agents at XXXX and Selene Finance
Company Response: Closed with explanation
2017-07-19
Holland, OH
Attempts to collect debt not owed
Debt collection: Mortgage debt
Debt was result of identity theft
Company Response: Closed with explanation
2017-07-19
Occoquan, VA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: XX/XX/XXXX Contacted POC on file stated sell scheduled for property for XX/XX/XXXX
XX/XX/XXXX Contacted the POC stated waiting on BPOXX/XX/XXXX Spoke with the POC on the account stated the short sale was denied due to the condition of the property received and email stating if property was clean and place back on the market investor would review the file again and would also request an BPO.
XX/XX/XXXX(XXXX) 10 SUBMITTED TO SERVICER XXXX Uploaded Relief of stay to onedrive received via scan. XXXX Save
XX/XX/XXXX(XXXX) 15 SUBMITTED TO SERVICER XXXX XX/XX/XXXX - Efaxed Authorization Form, Hardship Letter, SSI Benefits, Contribution Letter, Pay Stub, Retirement Annuity, SSI Benefits, Veterans Benefits, XXXX, Utility Bill to Selene Finance XXXX, XXXX. XXXX Save
XX/XX/XXXX(XXXX) 15 Appt XXXX STATUS UPDATE: Borrower filed Bankruptcy case closed out for the next 3 months. XXXX Save
XX/XX/XXXX(XXXX) 0 Audit XXXX Case Resolved on 'XX/XX/XXXX XXXX XXXX' Save
XX/XX/XXXX(XXXX) 23 Appt XXXX Email information directly to XXXX. Save
XX/XX/XXXX(XXXX) 25 Appt XXXX STATUS UPDATE: Contacted servicer spoke with XXXX stated we need to submit the following Closing Disclosure, Sales Contract and Preapproval and proof of funds. Notified agent. XXXX Save
XX/XX/XXXX(XXXX) 20 Appt XXXX Efaxed Authorization Form, Bank Statement, Government Monitor, Uniform Borrower Form, Real Estate Fraud Cert., XXXX to Selene Finance XXXX; XXXX XXXX Save
XX/XX/XXXX(XXXX) 10 Processing XXXX Emailed Client requesting the following => Uniform Borrower Assistance Form (Missing the last 2 pages) XXXX (The top of the form is blank)Updated Bank Statement (Last Two Months with all pages) XXXX Save
XX/XX/XXXX(XXXX) 10 SUBMITTED TO SERVICER XXXX Uploaded Listing Agreement to onedrive received via email. XXXX SaveXX/XX/XXXX(XXXX) 15 Appt XXXX STATUS UPDATE: received phone call from supervisor XXXX XXXX who stated the borrower would most likely not have time to use the contributor income due to the fact we must show the borrower actually receiving it and possibly would not have the allowed 90 days before a sale date could or would be placed on the property. Rep stated the home is no longer affordable based on the monthly income. Information given to borrower stated she would like to move forward with liquidation Referral list given for Real Estate agents once borrower has listed the property file to be closed out. XXXX Save
XX/XX/XXXX(XXXX) 15 Appt XXXX STATUS UPDATE: Contacted the servicer spoke with POC in reference to the contribution and appeal and stated that the letter was received and was not legible also there was not enough information in the contributor letter asked to speak with a supervisor rep stated a supervisor would be contacting me in regards to the file. XXXX Save
XX/XX/XXXX(XXXX) 20 Appt XXXX Efaxed SSI Benefits to 1XXXX XXXX Save
XX/XX/XXXX(XXXX) 15 Appt XXXX STATUS UPDATE: Contacted the servicer spoke with XXXX XXXX in the Lost Mitigation department went over the file with her for the last month in terms of conversation that I had with her colleagues rep stated at this time she did not understand why people where giving personal opinions as to underwriting had yet to review the file and underwriting is the only department that can make the decision as to rather or not contributor income can be used. Rep stated file had been escalated and hope to have a decision by today let the rep know that I would call back next week for an update. XXXX Save
XX/XX/XXXX(XXXX) 15 Appt XXXX STATUS UPDATE: Contacted the borrower servicer spoke with XXXX in the Loss Mitigation department who stated borrower daughter income could not be used as a contributor the only way to use that income was if the individual assumed the note and if they chose to do that they would need submit a complete package and fax to XXXX.Called borrower left voicemail.XXXX Save
XX/XX/XXXX(XXXX) 15 Appt XXXX STATUS UPDATE: Contacted the servicer spoke with XXXX confirm receipt of documents received on XX/XX/XXXX rep stated no new notes have been entered into the system request sent to POC assigned to the account to follow up with myself direct contact number given to rep. XXXX Save
XX/XX/XXXX(XXXX) 30 Appt XXXX Efaxed Retirement income (XXXX) and Hardship Letter to XXXX XXXX XXXX
XX/XX/XXXX(XXXX) 10 SUBMITTED TO SERVICER XXXX Efaxed Contribution Letter and pay stubs (daughter) to XXXX; XXXX XXXX Save
XX/XX/XXXX(XXXX) 15 Appt XXXX STATUS UPDATE: Contacted the servicer spoke with XXXX XXXX in the Loss Mitigation department stated at this time file has been denied due to excessive obligation as related to income monthly income on file VA/Social Security and Retirement total amount used on file is XXXX front end DTI XXXX back XXXX negative surplus of XXXX Save
XX/XX/XXXX(XXXX) 15 Appt XXXX STATUS UPDATE: Contacted the servicer spoke with XXXX who confirm receipt of docs submitted on XX/XX/XXXX email sent to POC to notify. XXXX Save
XX/XX/XXXX(XXXX) 30 Appt XXXX Efaxed SSI Benefits and tax exempt form to XXXX, XXXX Save
XX/XX/XXXX(XXXX) 30 Appt XXXX Efaxed Benefits and Tax Relief form to Selene Finance , XXXX Save
XX/XX/XXXX(XXXX) 15 Appt XXXX STATUS UPDATE: Borrower came in received call from servicer requesting the following: update disability letter and tax exemption letter borrower brought in disability letter will refaxed tax exemption letter today. XXXX Save
XX/XX/XXXX(XXXX) 10 SUBMITTED TO SERVICER XXXX Efaxed Uniform Borrower with XXXX to Selene Finance . XXXX Save
XX/XX/XXXX(XXXX) 30 Appt XXXX Efaxed Taxes Non Filing verification, Government Monitoring, Real Estate, House Insurance to Selene Finance ,. XXXX Save
XX/XX/XXXX(XXXX) 15 Appt XXXX STATUS UPDATE: Message sent to PA to submit docs received on XX/XX/XXXX from borrower. XXXX Save
XX/XX/XXXX(XXXX) 15 Appt XXXX STATUS UPDATE: Borrower brought in requested documents submitted to servicer. XXXX Save
XX/XX/XXXX(XXXX) 30 Processing XXXX Called borrower and advised her of the documents that the servicer is requesting, borrower stated that will bring them as soon as possible, XXXX. Save
XX/XX/XXXX(XXXX) 30 Processing XXXX STATUS UPDATE: Talked to XXXX and stated that the following documents are needed: government monitoring HAMDA form, signed and dated hardship application, 2 years of tax return XX/XX/XXXX and XX/XX/XXXX all pages all schedules signed and date by both borrowers, updated paystubs, 2 years of XXXX for both borrowers, Dodd Frank Form for both borrowers, current homeowners declaration page from insurance from both borrowers,XXXX Signed and dated, Due on XX/XX/XXXX, Save
XX/XX/XXXX(XXXX) 10 SUBMITTED TO SERVICER XXXX Emailed Authorization Form, Hardship Letter, Retirement Annuity, SSI Benefits, Veterans Benefits, Bank Statement, Taxes Relief, Uniform Borrower, Utility Bill to Selene Finance ,.XXXXXXXX Save
XX/XX/XXXX(XXXX) 25 Appt XXXX STATUS UPDATE: Spoke with borrower unable to bring paper work stated she would turn in no later than Monday XX/XX/XXXXshe will also be picking up XXXX Tax exemption package. XXXX Save
XX/XX/XXXX(XXXX) 15 SUBMITTED TO SERVICER XXXX STATUS UPDATE: Borrower came in pick up new package will submit upon receipt. XXXX Save
XX/XX/XXXX(XXXX) 25 Appt XXXX STATUS UPDATE: Contacted the servicer spoke with XXXX asked that we email XXXX to XXXX. POC on the account is XXXX XXXX, account is 10 payment XXXX XX/XX/XXXX- through now file is not in active foreclosure. Need to submit new application can be retrieve on Servicer website. Save
XX/XX/XXXX(XXXX) 15 SUBMITTED TO SERVICER XXXX STATUS UPDATE: Borrower will come to the office on Monday to pick up Loss Mitigation package. Save
XX/XX/XXXX(XXXX) 25 Appt XXXX STATUS UPDATE: Contacted the servicer spoke with XXXX at this time XXXX not showing on file asked that we resubmit to XXXX.XXXX Save
XX/XX/XXXX(XXXX) 10 SUBMITTED TO SERVICER XXXX Efaxed Authorization Form to XXXX XXXX XXXX XXXX. Save
XX/XX/XXXX(XXXX) 15 SUBMITTED TO SERVICER XXXX STATUS UPDATE: Contacted the borrower servicer stated XXXX is not on file asked that we resubmit to XXXX. XXXX Save
XX/XX/XXXX(XXXX) 30 Appt XXXX Uploaded servicer correspondence to online file folder received via brought in. HR Save
XX/XX/XXXX(XXXX) 30 SUBMITTED TO SERVICER XXXX Called borrower servicer, but automated system did not recognize loan number or SSN, XXXX. Save
XX/XX/XXXX(XXXX) 15 SUBMITTED TO SERVICER XXXX STATUS UPDATE: Called borrower servicer new XXXX still not showing on file. XXXX Save
XX/XX/XXXX(XXXX) 15 SUBMITTED TO SERVICER XXXX STATUS UPDATE: Message sent to PA Save
XX/XX/XXXX(XXXX) 25 SUBMITTED TO SERVICER CWB STATUS UPDATE: Borrower brought in updated servicing correspondents from new servicer XXXX to be submitted no later than Thursday XX/XX/XXXX.XXXX Save
XX/XX/XXXX(XXXX) 30 Appt XXXX uploaded servicer correspondence to online file folder received via brought in. HR SaveXX/XX/XXXX(XXXX) 25 SUBMITTED TO SERVICER XXXX STATUS UPDATE: Contacted the borrower servicer spoke with XXXX in the Loss Mitigation department stated that the loan servicing has been transferred to Selene Finance on XX/XX/XXXX contact number is XXXX.XXXX Save
XX/XX/XXXX(XXXX) 30 Appt XXXX XX/XX/XXXX Efaxed Retirement documents to XXXX XXXX XXXX XXXX. XXXX Save
XX/XX/XXXX(XXXX) 25 SUBMITTED TO SERVICER XXXX STATUS UPDATE: Called borrower left voicemail in regards to additional information needed. XXXX Save
XX/XX/XXXX(XXXX) 15 SUBMITTED TO SERVICER XXXX STATUS UPDATE: Sent client an email in regards to additional information still needed. XXXX Save
XX/XX/XXXX(XXXX) 30 Intake XXXX Status Update: Spoke with XXXX XXXX at lender. $XXXX due. Possibley referral to attorney. Under Writing still needs Retirement Award Letter from XXXX. Account will transfer to Selene Finance XX/XX/XXXX. Called client. Will bring in letter XX/XX/XXXX; XXXX Save
XX/XX/XXXX(XXXX) 10 SUBMITTED TO SERVICER XXXX Efaxed Letter of explanation (bank) to to XXXX XXXX XXXX XXXX. XXXX Save
XX/XX/XXXX(XXXX) 15 Intake XXXX Status Update: Spoke with XXXX at lender. Client is still under review. Needs clarification on bank statement income source of CIV Service $XXXX on XX/XX/XXXX & XX/XX/XXXX. Called client. XXXX XXXX said she will fax us the letter explaination by XX/XX/XXXX, XXXX Save
XX/XX/XXXX(XXXX) 20 Intake XXXX Status Update: Spoke with XXXX XXXX at lender. They accepted LOE from XX/XX/XXXX and account is under review. Called client; XXXX Save
XX/XX/XXXX(XXXX) 15 SUBMITTED TO SERVICER XXXX STATUS UPDATE: Contacted the borrower servicer explained that we had submitted the LOE in regards to exemption status last month rep checked confirm receipt stated she would notified underwriting to continue review process. XXXX Save XX/XX/XXXX(XXXX) 15 SUBMITTED TO SERVICER XXXX STATUS UPDATE: Left message for borrower in regards to exempt status which was checked on XXXX form. XXXX Save
XX/XX/XXXX(XXXX) 15 SUBMITTED TO SERVICER XXXX STATUS UPDATE: Contacted the borrower servicer spoke with XXXX in the Loss Mitigation department for a update on modification confirmed receipt of XXXX form which was received onXX/XX/XXXX borrower checked that they were exempt asked that we confirm rather or not borrower was exempt asked that they submit a LOE in regards to and that we submit no later than Friday XX/XX/XXXX.XXXX Save
XX/XX/XXXX(XXXX) 10 SUBMITTED TO SERVICER XXXX Efaxed Bank Statement & XXXX to XXXX XXXX XXXX XXXX. XXXX Save
XX/XX/XXXX(XXXX) 45 Intake XXXX Status Update: Spoke with XXXX & XXXX at lender. Review is open. Still need 1 month bank statement with SSI circled. Client is tax exempt, so they need new XXXX form: Section 7 box checked, not Section 6.A, plus Signatory Attests box checked signed and dated. Called client left msg, no email, XXXX Save
XX/XX/XXXX(XXXX) 25 Intake XXXX Status Update: Spoke with XXXX at lender. Amount due $XXXX. Last payment due XXXX $XXXX. All documents received and account is currently under review. Left msg for client; XXXX Save
XX/XX/XXXX(XXXX) 10 SUBMITTED TO SERVICER XXXX Efaxed RMA, Bank Statement, Letter of explanation(Taxes) to XXXX XXXX XXXX XXXX. XXXX Save
XX/XX/XXXX(XXXX) 10 Intake XXXX XXXX XXXX called and said they will bring in the needed documents XX/XX/XXXX; XXXX Save
XX/XX/XXXX(XXXX) 25 Intake XXXX Status Update: Spoke with XXXX at lender. File is being reviewed to be sent to an attorney. Still needs items for Loan Modificaton: RMA section 4 other expenses $XXXX (itemized break down), RMA section 3 check boxes need to be checked, Return a full RMA; XX/XX/XXXX Tax Return or XX/XX/XXXX Tax Return w/ extension; 2 months bank statements w/ SSI A income circled. Fax: XXXX. Left msg; XXXX Save
XX/XX/XXXX(XXXX) 10 SUBMITTED TO SERVICER XXXX File was submitted on XX/XX/XXXX. XXXX Save
Company Response: Closed with explanation
2017-07-18
El Toro, CA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2017-07-18
FL
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: I missed one payment XX/XX/XXXX . Then another in XX/XX/XXXX . In XX/XX/XXXX I applied for a loan modification after receipt of a " Notice of Intent to Accelerate '' from Selene Financial. Selene claimed to have not received this packet initially, so again in XX/XX/XXXX I resubmitted all documentation via e-mail and US Mail as instructed by the Mortgage Company. Each time I called, I was told some document was missing. They did this until all documents were stale dated. Once again, in XX/XX/XXXX I resubmitted. This started a vicious cycle I was to familiar with from the last 2 applications. In XX/XX/XXXX Selene refused my payment. I sent it back to them. They returned the payment once again, thus making it look as though I did not pay. I contacted the Law Offices of XXXX XXXX and hired the firm XX/XX/XXXX . I had prepared a new loan modification packet ( # 4! ) to which my attorney submitted, under his firm 's name, and by golly this was approved! I started paying again in XX/XX/XXXX , continually, in fact I am a month ahead on my account.
On XX/XX/XXXX , my mother signed for a registered mail from Selene ( even though I am still represented technically ) which happened to be another Notice of Intent to Accelerate! I promptly called Selene, and was informed they can not speak to me because I am represented. I asked to speak to a supervisor and was switched to XXXX XXXX , supervisor of the loan resolution department. He was not only unhelpful, he was RUDE.
I have spent {$3000.00} on my attorney to submit a packet I had done 4 different times. I have paid my mortgage on time, except for 2 times, XX/XX/XXXX and XX/XX/XXXX . This company is reprehensible! I consider this harassment at this point.
I wo n't even get into the credit damage this has caused!
What can I do about this? How do I stop this from happening non-stop for the next 30 years?!
Company Response: Closed with explanation
2017-07-18
Sulphur, LA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2017-07-17
Addison, IL
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2017-07-14
Tucson, AZ
Struggling to pay mortgage
Mortgage: FHA mortgage
Complaint: I started the request for assistance in in XXXX, and signed the move forward loss mitigation program agreement onXX/XX/XXXX ( see copy attached ) to continue the process. I completed my Trial Payments and then followed the Final Modification Agreement with the Approval Letter dated XX/XX/XXXX ( see attached ) Upon receipt of the Final Agreement I signed it had it notarized as required. I called Selene and asked what was the quickest way to get the documents back to them and I was told I could do one of three things ; Fax it, Scan and email it, or send it my mail. In order for them to receive it immediately, I scanned and emailed, never once was I told that I still had to mail in the original documents. This is the issue : After the emailed documents were accepted I started to pay the amount of payment as modified {$800.00} and I have been paying this amount since XX/XX/XXXX. I have not missed one payment all have been on time ( see XXXX XXXX XXXX. statement attached ). So for almost a full year no one had ever told me that my original documents were still needed and they kept accepting the modified payments. Two weeks ago I receive a letter dated XX/XX/XXXX that my modification has been cancelled due to original Modification agreement not being sent in to Selene. If this was an issue WHY did they not tell me sooner that the end of XX/XX/XXXX? this is a complete error on their part. Now, I have a foreclosure date of XX/XX/XXXX due to them stating I am now behind on my payments. Again, I ask WHY NOW??? they had so much time to let me know as I have talked to so many Selene Financial Reps and no one ever said the emailed copies were not sufficient. I can not believe I am losing my house due to SELENE 'S error. Please help this is unacceptable. Thank you.
Company Response: Closed with explanation
2017-07-14
Baychester, NY
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2017-07-11
Chula Vista, CA
Incorrect information on your report
Mortgage: Other type of mortgage
Complaint: I, XXXX XXXX, ( XXXX ) XXXX, have a complaint on record with C.F.P.B., on Selene Finance, LP. THIS IS NOT A DUPLICATE. This SEPARATE COMPLAINT involves Selene Finance letter dated XXXX XXXX, 2017, addressed to C.F.P.B. the second page under " Enclosures '' fraudulently states the following : " Note '', " Deed of Trust '', " Notice of Assignment, Sale or Transfer of Servicing Rights ''. All of which DOES NOT EXISTS. <P/>Please create a separate complaint against Selene Finance & research specialist- XXXX XXXX . <P/>Thank you, XXXX XXXX XXXX
Company Response: Closed with explanation
2017-07-10
Bridgeboro, NJ
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2017-07-07
Aiken, SC
Written notification about debt
Debt collection: Mortgage debt
Didn't receive enough information to verify debt
Company Response: Closed with explanation
2017-07-07
District Heights, MD
Struggling to pay mortgage
Mortgage: VA mortgage
Company Response: Closed with explanation
2017-07-06
Argyle, TX
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2017-07-06
Darlington, RI
Trouble during payment process
Mortgage: FHA mortgage
Company Response: Closed with explanation
2017-06-27
Cambria Heights, NY
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2017-06-27
Cowan Heights, CA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2017-06-27
Newnan, GA
Trouble during payment process
Mortgage: FHA mortgage
Complaint: They have been several occasions where Selene Finance was paid on time and they charged us with late fees. Their payment due dates are between XX/XX/XXXX XX/XX/XXXX, we were told that if they were paid within those date ranges we would not incur any late charges. We began paying them on XX/XX/XXXX after I got off from work and they would still charge a late fee. When I inquired about why we were receiving the late fee then they said that we had to pay by XXXX XXXX. The problem with that is their system is down from XXXX XXXX to XXXX XXXX which makes it difficult to comply with their rules. <P/>In addition to the above mentioned, we decided we would chose a different Home Owners Insurance from what we had when our Home Loan was first sold to Selene Finance because we would get a group discount. Without our consent Selene finance changed it back to the original HOI provider and once we inquired about why this was done we were told that they didnt know. We then asked them if they would switch it back to the provider of our choice and they told us that we could but we would have to pay it in full ourselves and they would reimburse us the money they paid. We have many more issues with Selene that they have yet to address. <P/>Thanks XXXX & XXXX XXXX
Company Response: Closed with explanation
2017-06-26
Dellslow, WV
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2017-06-23
West Covina, CA
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2017-06-22
Belleair Blf, FL
Trouble during payment process
Mortgage: FHA mortgage
Company Response: Closed with explanation