Selene Finance LP

2017-10-27

Bronx, NY

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2017-10-25

Fayetteville, GA

Trouble during payment process

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2017-10-24

Ernul, NC

Trouble during payment process

Mortgage: FHA mortgage

Complaint: Selene Finance is not giving me my original promissory note signed XXXX XXXX, when requested in XXXX way over XXXX days recommended per request. I also been calling and requesting a XXXX number because my mortgage is a security agreement and i need the number to file a XXXX and XXXX XXXX, along with a XXXX form.
Company Response: Closed with explanation

Timely Response

2017-10-24

Allenwood, NJ

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2017-10-24

Jamesburg, NJ

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2017-10-23

Key Biscayne, FL

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: Sustained property damages bathroom pipe bursed, filed claim with my insurance company and received XXXX payment of $ XXXX. 80 % of work is now completed an requested inspection per bank instructions. appointment for inspection was scheduled forXX/XX/XXXX at XXXX. I stayed home all day and no one showed up or called. Called the bank the same day and spoke to several representative ( XXXX and XXXX ) at XXXX and XXXX and XXXX on XX/XX/XXXX ,XXXX XXXX. I have been trying to schedule an inspection since XXXX XXXX and only getting the run around and not able to transfer me to a supervisor.
Company Response: Closed with explanation

Timely Response

2017-10-23

Grosse Ile, MI

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: I am currently XXXX days past due with Selene Finance. I fell behind because my XXXX went on XXXX XXXX XXXX. XXXX XXXX sent a Notice of XXXX XXXX XXXX. At this time I was XXXX days late. They said I had to bring the account current or they would proceed to foreclose and gave me until XXXX/XXXX/XXXX to make the past due payments plus any late fees accrued. I reached out to them immediately and asked for a XXXX month repayment plan for the amount that is past due. Selene said I had to submit an application that had to be reviewed by underwriting. I did this and Selene acknowledged they received the completed required paperwork on XXXX. They claim underwriting is still reviewing the application and have not offered a repayment plan. They will not acknowledge the CFPB rules and said that even though my application is under review, it still could be referred to their foreclosure department. If this happens, they will add additional fees to the amount owed. I am not even XXXX days late and I want to bring the account current. I want to clarify that Selene Finance must follow the CFPB rules in Michigan and not proceed with any foreclosure filing prior to XXXX days and while the account is under review for repayment options.
Company Response: Closed with explanation

Timely Response

2017-10-20

Nyc, NY

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: Regarding fraudulent practices of Selene Finance LP company Multiple fraudulent transactions have been taken place starting from XX/XX/XXXX. Upon inquiries and endless investigations, multiple entities claim mortgage rights to the property at the same time. Please see background history below : Primary and secondary mortgage was obtained on a one bedroom apartment in XX/XX/XXXX from XXXX XXXX. All payments were sent to XXXX in a timely fashion every month. On XX/XX/XXXX, XXXX has refunded a payment of {$1500.00} for a primary mortgage while accepting a monthly payment of {$200.00} on a secondary mortgage. Subsequently, an unknown company, XXXX, has initiated their demands for a payment of over {$20000.00} on the account stating that they are legally authorized to do so. XXXX has failed to provide : *promissory note *security deed *registered assignment Upon contacting XXXX County Registry Office , no documents were filed by XXXX certifying the requirement for all transactions to be recorded. Shortly thereafter, an unknown company, Selene Finance LP, has initiated their demands for a payment of over {$30000.00} on the account, also stating they are legally authorized to do so. Selene Finance LP has also failed to provide : *promissory note *security deed *registered assignment Further research showed that Selene Finance LP is not listed on the registered assignment with XXXX County property registry . Further research showed that XXXX and Selene Finance LP have involved in multiple class action lawsuits, CFPB investigation and debt collection fraud cases. Please investigate. PS : upon recent search history of XXXX County, XXXX NY registry on the property, Selene Finance LP is not a registered party and has no right to collect the debt.
Company Response: Closed with explanation

Timely Response

2017-10-17

Saratoga, CA

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2017-10-16

Santa Clarita, CA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2017-10-16

Effort, PA

Struggling to pay mortgage

Mortgage: Home equity loan or line of credit (HELOC)

Company Response: Closed with explanation

Timely Response

2017-10-14

Three Bridges, NJ

Struggling to pay mortgage

Mortgage: FHA mortgage

Complaint: Up until recently I had a mortgage with XXXX XXXX well in XXXX well so can go was going through a lawsuits with the United States Eithics board ... where they where not allowed to sell or transfer any mortgage..well in that time frame my loan was transferred to Selene XXXX..I contacted my state Bank and Insuurace and found out this company does not have a license to collect in NO by them..but apparently they are hiding behind a XXXX trust..where it says exactly on website that you might see the company name being used on paper work nut they have nothing to do with your mortgage.or collection or with any paperwork.its gives you the opportunity to type in who has your mortgage so you type in name and my mortgage company does not have Selene XXXX.so I call the insurance and banking bureau in NO and they to do t have them listed as having a listing to collect or do anything on behalf of any company.so I started with multiple government officials and they also could not find the able to practice in NO so I got worried because while going through a modification they delivered a foreclosure sale date paper ... i called them even with the H.O.P.E his approved hotineand they stated the terms of the modification of give us XXXX dollers or cash for keys..i like thats not happening I am XXXX k lived her for over 25 years.i said your making it so hard to help and then where proceeded to be yelled at, no matter what and I do t care that you bern through XXXX and fast issues our purpose is to protect our investors and the people who own your loan ..so I asked to speak with them they said there is no way there is no phone number you just go through us ... but you will be loosing your home and o my th I g you can hope is we buy your mortgage back ... and we can do still cash for keys ... i feel they have lied, deviced, malipuated, and engaged in predatory leading..it is my belief and all of the government official that over seas banks and mortgages that they agree also ... because 1 they ca n't practice in the state without having a licence they searched could not find ... and the trustee they ate hiding behind you ca n't get a bold of..per the website. I checked the NMLS ... number and nothing in NJ..only ad a company, when you do it individual search it comes up under 30 people with that name, but none in NJ.si I will be getting a lawyer as I was told to do and also file vo.plaints with OCC, state Aytorny General. The gym, and two other government companies ... so I am..but I no looki g into a lawey and going law suite..for like g, predatory lendening, decite, false advertising as a mortgage on leader heads then removing it .i am beyond stressed and hope to have the forclosure postponed until all these governmental offices gigure put what laws they definitely broke. I tried to work with them because of extreme medical and financial issues to keep my home..but they just want the house with co.i g back with a offer of XXXX or cash for keys ... all I wanted was to pay my modified payment after I got all the issues i was going through is fixed ... but they are o my looking to steel my home hiding under a deciful practices ... .all because I wanted to keep my home ..
Company Response: Closed with explanation

Timely Response

2017-10-14

Bremen, GA

Struggling to pay mortgage

Mortgage: FHA mortgage

Complaint: In XXXX XXXX, I sent in XXXX and XXXX XXXX payments. They were returned because I was informed after the fact that Selene Finance wanted 3 payments submitted. In XXXX i submitted 3 payments for XXXX, XXXX, and XXXXXX/XX/XXXX7.. I was just informed that they sent back all 3 payments because they want XXXX payments. In addition, they are trying to put me in foreclosure status if all 5 payments plus attorney fees are not submitted by XXXX/XXXX/XXXX. How can they return 3 payments which would have left me owing for XXXX and try to add fees of {$2400.00} ( attorney ). That is not fair. This company is rogue, rude, and they lie. I have call this office 8 times in the past 2 weeks ; there was no reason to send back 3 payments then push me into foreclosure. I will resubmit payment for XXXX in addition payment for XXXX will be submitted by XXXX/XXXX/XXXX. I am not going to allow Selene Finance to bulling me, create fear and punish me by adding unnecessary fees ( attorney ) for my loan to be re-instated. This company is disgraceful. I read over 300 complaints filed against this company since XXXX. I will resubmit all 5 payments due but i am not paying for fees because they are trying to foreclose. My loan number is XXXX my contact number is XXXX XXXX XXXX XXXX XXXXXXXXXXXX
Company Response: Closed with explanation

Timely Response

2017-10-12

Grand Junction, CO

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2017-10-12

Ernul, NC

Struggling to pay mortgage

Mortgage: FHA mortgage

Complaint: XXXX XXXX Requesting several times to provide proof of items on mortgage loan, and company will not provide the information.
Company Response: Closed with explanation

Timely Response

2017-10-11

Rochdale, NY

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2017-10-06

Fort Lauderdale, FL

Struggling to pay mortgage

Mortgage: VA mortgage

Complaint: Selene Finance foreclosed on my home XXXX and did n't try to assist me with a loan modification. I put that behind me and moved on with my life. I received a response to my loan modification dated XXXX stating that my deed in lieu was denied because of excessive liens? I found this to be anothe slap in my face because not only did Selene Finance fail to respond to my many requests for a loan modication, they made every effort to expedite the foreclosure ... they now send a response with an enclosure acknowledging a address change XXXX/XXXX/XXXX ... so they made the effort to note that I was not at the property address ; which clearly should have nullified any effort to contact me. Explain to me how one lien was excessive. there should have been only one lien on the property from the hoa ... all other liens belonged to XXXX XXXX who was no longer on the deed at the time the property foreclosed. He was removed from the deed 3 years prior to the foreclosure. Selene Finance knew that XXXX XXXX was no longer associated with property ... so
Company Response: Closed with explanation

Timely Response

2017-10-04

Ehrhardt, SC

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: I do not believe this company has standing. I have sent the following request to them : XXXX XXXX. XXXX Certified Mail # XXXX XXXX XXXX XXXX XXXX " Qualified Written Request ''. No answer XXXX XXXX, XXXX Certified Mail # XXXX XXXX XXXX XXXX XXXX Dispute of Validation of Debt requiring answers XXXX XXXX, XXXX Certified Mail # XXXX XXXX XXXX XXXX XXXX Request for original lender. Response received says who current lender is. Not what I asked. XXXX XXXX, XXXX Certified Mail # XXXX XXXX XXXX XXXX XXXX Dispute of Validation of Debt requiring answers XXXX XXXX, XXXX Certified # XXXX XXXX XXXX XXXX XXXX I called Selene and verbally asked the questions that are on the letter. I was told to fax my questions to them. I did. I followed up with certified mail to no avail.
Company Response: Closed with explanation

Timely Response

2017-10-03

Berwyn, IL

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2017-09-28

Jacksonville, FL

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: 1. XXXX XXXX filed a fraudulent foreclosure in the Fourth Judicial Circuit in and for XXXX County Florida case no. XXXX. 2. The case has fraudulent Notes, Assignments, and Complaint because the Complaint is notarized the year before it was even made. 3. The court gave a default judgment to the Plaintiff that does not exist. 4. Another department of XXXX XXXX XXXX XXXX says the note and mortgage this is attached to the loan number on my house is not in their system, so they do not own it. 5. This has been told to court but they refuse to listen because they are stealing properties from the American people and making millions of dollars. 6. Attorneys are working with the judges and clerk of court aiding in the theft of properties using the name of the banks and trust. 7. I have a letter from the Plaintiff stating that a REMIC Trustee can not file foreclosure on a property. 8. XXXX XXXX assignments were intentionally left out of the case showing ownership and break in the chain of title. 9. The Mortgage statute of limitation on lawsuits is being ignored. 10. These USC 18 Section 4 felonies reported to judges and sheriff are being ignored. 11. The SEC securities Fraud being committed by banks is being ignored. 12. The IRS tax evasion by courthouses is being ignored. 13. Identify theft creating new loan number without authority to do so. 14. My home is set for an unlawful sale XXXX XXXX 2017. This property theft in progress is being reported to you. 15. FDCPA violations created.
Company Response: Closed with explanation

Untimely Response

2017-09-27

PA

Applying for a mortgage or refinancing an existing mortgage

Mortgage: Conventional home mortgage

Complaint: The lender has failed to respond to our QWR and Notice of error request sent on XX/XX/XXXX and are proceeding to sale set for XX/XX/XXXX - the lender is in violation of regulation X-12 USC 2605 ( e ) ( 1 ) and the clients right to counsel.
Company Response: Closed with explanation

Timely Response

2017-09-27

Green Acres, FL

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2017-09-27

Las Vegas, NV

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: After XXXX years of being together, my partner XXXX and left me with this hardship. I want to continue living in my house ; however, the servicer of the mortgage basically refuses to help. My loan at origination was a XXXX XXXX insured mortgage. In XX/XX/XXXX when my partner refinance our house, it continued to be a XXXX XXXX insured mortgage. Earlier this year I had my mortgage servicer, XXXX, process my application for the XXXX XXXX Refi ; however, while awaiting a determination, XXXX ( or whomever ) sold my mortgage to an investment pool and switched servicing of my mortgage to Selene Finance. Although my mortgage no longer shows up in XXXX XXXX 's database as current, per se, it is still insured by XXXX XXXX and the servicer has to follow the servicing guidelines. Selene had told me that they acknowledge that XXXX was being processed as a XXXX XXXX refi ; however, they will not be processing anything as a XXXX XXXX. They claim investor 's are not subject to servicing guidelines. Although I am fully aware that this agency can not tell a servicer ( unless its a XXXX ) which foreclosure mitigation options they must offer, your recent rule amendments in XX/XX/XXXX indicate that services must provide comparable foreclosure mitigation options ( and that you look at XXXX 's as the standard ). After Selene informed me they can offer what service foreclosure mitigation options they want and wont follow XXXX, I asked what foreclosure mitigations do they have? Are there any options that exists that is similar in nature as I want to keep my home? No meaningful information was forthcoming. Moreover, I asked if there was anyway I can view these foreclosure prevention plans that they do offer - I even asked if they publish it anywhere, including online. They stated no, they do not have this information available to provide. These actions are in non compliance with the rules of regulations under your authority. I am about to lose my house as a result of businesses being allowed to run amok to the detriment of citizens like myself. Unfortunately for me, I am a long-term, XXXX XXXX and XXXX, and I will impacted more severely as a result. No meaningful action has been taken by Selene regarding my hardship and the obligations required upon them. Lastly, I am attaching a copy of a Securities instrument proving that my mortgage is still insured by XXXX XXXX. My loan # with Selene Finance correlates with the Securities instrument attached issued by XXXX XXXX proving my statements. Please help.
Company Response: Closed with explanation

Timely Response

2017-09-21

Louisa, VA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2017-09-21

Clifton, NJ

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response