SLM CORPORATION
Consumer Complaints
There are over 1991 complaints on file for SLM CORPORATION. Dated between 2019-11-26 and 2012-03-06.
Complaints Page 8
2019-03-18
Seal Beach, CA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Company Response: Company believes complaint is the result of an isolated error Closed with explanation
2019-03-15
Brookside, NJ
Dealing with your lender or servicer
Student loan: Private student loan
Trouble with how payments are being handled
Complaint: To Whom This May Concern, Hello my name is XXXX XXXX and I have a private student loan through XXXX XXXX which I am having trouble paying at this time. I am in the midst of a career change and just moved to New Jersey on XX/XX/2019. So, I am currently working as a XXXX until I am able to get a career job as a XXXX. My income is very unstable at the moment. I am in a unique situation in that I don't speak to my co-signer, and she is not responsive to the company after numerous phone calls and emails. I was told by a loan resolution specialist that they would review only MY income to change the loan and give me a new payment that is more manageable for the time being. However, when I called back multiple times to share information, the representatives questioned my career choices, and continued to shame me into not being able to afford " only '' a {$110.00} payment a month. Furthermore, she told me that they would NOT be able to help me and would not move forward with my case until they received my cosigners income as well, whom they've been unsuccessful with already in the past. I am trying to work on my credit and maintain good standing with my debts, and I feel XXXX XXXX 's " customer service representatives '' were not interested in offering me any type of help with this unique " grey area '' situation I am in. Thank you in advance.
XXXX XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-03-14
Appleyard, WA
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Trouble with how payments are being handled
Company Response: Company believes complaint is the result of an isolated error Closed with explanation
2019-03-14
Topeka, KS
Struggling to repay your loan
Student loan: Private student loan
Problem lowering your monthly payments
Complaint: I have 5 student loans through XXXX XXXX. My monthly payments just went from {$150.00} a month to {$850.00} a month because they came out of deferment. I am a XXXX and I can not afford to pay {$850.00} a month. I tried to refinance my loans to be income based with several other lenders, but I didn't quality for any of them because my credit score is too low. I then called XXXX XXXX to ask them to put me on income based payments. They said they don't do that because they are private loans, but that they could put me on graduated interest payments for 12 months. That only lowered my monthly payment by {$170.00}. When I asked what other options they had for me, the only thing they offered was to move my payment for this month to the end of my loans, but the interest will still add up. So, basically they're offering me one month to somehow find a way to afford this huge monthly payment. There is no way I can afford that, and if I can't make the payments, my credit score is going to go down, and I am trying to increase my credit score.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-03-13
Mount Juliet, TN
Struggling to repay your loan
Student loan: Private student loan
Problem lowering your monthly payments
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-03-13
Columbus, MS
Struggling to repay your loan
Student loan: Private student loan
Can't temporarily delay making payments
Complaint: My mother consigned with me. We are both out of work right now and we both told the company that we needed to temporarily stop payments until we both get jobs. They have stopped calling my mother but I get at least 3 phone calls a day from them saying I need to make a payment or face a delinquency mark on my account.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-03-12
Hutto, TX
Managing an account
Checking or savings account: Savings account
Deposits and withdrawals
Company Response: Closed with non-monetary relief
2019-03-10
Fertility, PA
Dealing with your lender or servicer
Student loan: Private student loan
Received bad information about your loan
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-03-08
Chicago, IL
Struggling to repay your loan
Student loan: Private student loan
Can't get other flexible options for repaying your loan
Complaint: XX/XX/XXXX I initially began to attend the Illinois XXXX XXXX XXXX XXXX , being mostly funded by XXXX XXXX .
XXXX XXXX XXXX denied by request for the Junior year of school tuition. I had no family help ( they made too much $ for me to get federal aid through FAFSA ) and had to withdraw from school.
XXXX Now being XXXX, I was eligible to sign up for FAFSA without inputting my family info.
XXXX The school lost its accreditation status. Being an art school most classes will not transfer.
I reached out to XXXX XXXX repeatedly letting them know the school has closed and I was unable to get my degree. Also brought to their attention that if they had let me know before I enrolled in school that I would not be approved for tuition for 4 years, I would not have enrolled where I did.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with non-monetary relief
2019-03-07
MA
Struggling to repay your loan
Student loan: Private student loan
Problem lowering your monthly payments
Complaint: I applied for all fixed interest loans and some how most of my loans are variable interest student loans. I asked them about this and all they told me at XXXX XXXX is thats just what they are. I already pay 12 % and up in interest and its subject to just keep getting higher. I know for a fact I applied for fixed interest so I wouldnt have to deal with the increase in interest rates later on but didnt think I needed to keep that as proof. Shouldve known better.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-03-07
Newport, TN
Dealing with your lender or servicer
Student loan: Private student loan
Received bad information about your loan
Complaint: I have called XXXX XXXX everyday for the whole month of XXXX XXXX now XXXX and they say they have the information and they are fixing but the fail to fix it they are lying I want these loans gone they are nothing but liars and trying to steal money my loans should still be in there grace period and they refuse to fix it
Company Response: Company believes complaint represents an opportunity for improvement to better serve consumers Closed with explanation
2019-03-07
De Soto, IA
Struggling to repay your loan
Student loan: Private student loan
Can't get other flexible options for repaying your loan
Complaint: I have private loans that add up XXXX. I got these loans through XXXX XXXX. The university that I attended which was XXXX University never explained to me that I could ever run out of Federal loans for school or that I would be required to take out SO many private loans in order to finish. At the time that this was happening my Dad was in the hospital suffering from XXXX XXXX. I was told that I needed these loans so that I could continue my education and get my degree. My mom was forced to co-sign since my dad was unable to due to his XXXX. My mother and I were just trying to keep our head afloat. Then when I graduated in 2014 and had only 6 months to find a job and make enough money to pay them back, I was unable to pay them. They were wanting me to pay them XXXX a month on a single income, with a car payment and rent. At this time my Dad had just XXXX XXXX after a XXXX XXXX and again my Mom and I were just trying to keep our head above water and I tried to pay them what I could when I could, but they did not care. My school promised job placement upon graduating and I have been graduated for 5 years and have still not found a job in my field. I had to take a job that I would have never dreamed doing just to survive. One month XXXX XXXX called me and said that I needed to pay a certain amount of money like XXXX in order to keep my loans from being sold. I pleaded and said that I would do what I can, and at the end of that month when I couldn't even have the money to pay my rent they sold my accounts. The place that now services my loans is telling me that I need to pay a huge amount every month or it will go to legal and they can garnish my wages or even put a lien on my Moms house. I did not deserve to be treated the way I was treated to repay my student loans. I need help knowing what to do because right now I am out of answers and I or my Mother can not pay what they are expecting us to pay which is XXXX to keep it from going to legal. During the time of wanting me to pay they were calling people that I never authorized to know about my loan. They called me sister looking for me and they even called my Moms neighbor. They humiliated me contacting people so they then knew I was behind on my student loans. It was embarassing
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-03-06
Lubbock, TX
Struggling to repay your loan
Student loan: Private student loan
Can't get other flexible options for repaying your loan
Complaint: I had to take off school for financial purposed in the spring of XXXX semester. I had full intention of getting back into classes during the fall semester of XXXX. However I had my my loan deferment period end because I was out oaf school for so long. I skipped the fall semester again to try to get more hours at work so that I could try to pay some of it back. Looking into to lowering my over all payments from month to month, I was able to file for income driven payments for my federal loans. My payments went to {$0.00} because I only make about $ 13,000- {$15000.00} a year. This helped me out. However when I try to solve the same problem with XXXX XXXX on XX/XX/XXXX for the balance of {$580.00}, they have no options for trying to solve my problem. I am informed that they have no options available to lower payments. They instead try to see if there are any family members or friends that I can borrow the money from to make the payments. Telling them no to this option, my only option at the time was to pay them {$150.00}, which doesn't get applied to any balance that is over due.This payment was just to stop harassment of 6-10 phone calls a day and the emails to me and my my father who is the co-signer. I agreed to this, however, I asked that that amount get taken out the following day so that I could move money into the account. My next step would be to pay in amount of {$580.00} by XX/XX/XXXX. The next day XX/XX/XXXX they attempted to take out {$300.00} from my account. The payment didn't go through because I didn't that much in the account at the time. After this happen the phone calls and emails started right back up again. On XX/XX/XXXX myself and my father got an email stating that if the account was not brought up to date by XX/XX/XXXX they were going to report me to the consumers reporting agencies. My father reported to me that he had paid the amount and that I need to just get enrolled in school again to at least half time to get the account to go back into deferment which I can do. Even though this payment had been submitted I still received a phone call from this agency about trying to make a payment. All of the phone calls and email have been documented and I have dates to along with them. I have been made to feel like that i have no true options beside bankruptcy. I am stressed about this everyday and it is always on my mind. I just wish there was a way to make it all go way.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with monetary relief
2019-03-06
Colfax, IN
Dealing with your lender or servicer
Student loan: Private student loan
Received bad information about your loan
Complaint: I have a loan with XXXX XXXX with a co-signer, my co-signer filed bankruptcy and during that process I was told I could not make payments and couldn't get in info on the loan, even my online access was shut off. Now my loan payment has skyrocketed and now I can't take the co-signer off the loan because they said that broke up me not having 12 straight payments due. Now they tell me I should of demanded to put money on the loan anyway even though I have letters from them saying no access can be made to the loan.I asked multiple times can I pay and was told no.They won't even work with me on the new high payment I cant afford.The last letter I got was XXXX19 telling me I can't have any loans or communication about that loan so how can I make payments when I was told it didn't exist till after that process was done. I also got told if I wanted a lower payment then don't pay the loan for months and they will give me payment options.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-03-05
NY
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Complaint: Hard Inquiry on my credit report for something I did not get approved for is stopping me from getting an apartment and other financial needs. This has destroyed my credit history.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-03-05
Ft Wayne, IN
Dealing with your lender or servicer
Student loan: Private student loan
Keep getting calls about your loan
Complaint: Servicer continuously calls my grandmother who is not on the loan. She has received 8 calls alone just this morning. I have asked them several times to stop calling her because she is not on the loan. They refuse to stop.
I have notified them several times that they are getting a check for the full pay off amount and should be getting it sometime tomorrow or this week. Theyd said the calls would stop and theyd note the account. Calls have only once increased.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-03-05
Penn, PA
Dealing with your lender or servicer
Student loan: Private student loan
Problem with customer service
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-03-01
Federal Way, WA
Dealing with your lender or servicer
Student loan: Private student loan
Received bad information about your loan
Complaint: When my daughter was getting the student loan with XXXX XXXX I was not the one who filed all the information online. Only parent information I inputted and saw no interest rate anywhere. After asking my daughter for the information on the loan for many months since the loan started I decided to contact XXXX XXXX myself on XX/XX/2019. I was not given any documents by XXXX XXXX concerning interest rate or any other mail concerning the loan. When I called to find out the interest rate of 10.5 % I asked them to stop the loan right then. The representative told me I can not stop the loan. There are many things that have been done by XXXX XXXX that makes this loan agreement void.
They say there was interest rate disclosed online which I saw nowhere. I should not have to see every page to find this.
The student loan rate is 5.05 % in XXXX There never given the reasons for the fixed rate of 10.5 % they apply to my daughter. This makes no fairness to a student who does not know about the loan.
Having no written communication about the loan co-signer is avoiding a more knowledgeable person in the contract. I believe this is deliberate action by XXXX XXXX to charge the high interest rate to unsuspecting people.
I have no file to attach because XXXX XXXX sent me no information
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-02-26
East Point, FL
Getting a loan
Student loan: Private student loan
Denied loan
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-02-25
Bendale, SC
Struggling to repay your loan
Student loan: Private student loan
Problem lowering your monthly payments
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-02-23
Henderson, NV
Dealing with your lender or servicer
Student loan: Private student loan
Don't agree with the fees charged
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with monetary relief
2019-02-22
Van Nuys, CA
Struggling to repay your loan
Student loan: Private student loan
Can't get other flexible options for repaying your loan
Complaint: For over 4 years I've been getting collection calls every single day from XXXX XXXX. Even when I pay them, I still get a call. It's harassment. I want it to stop. And they would never let me refinance my loan, even when I tell them I'm unemployed and never eat. I hate my life. I hate XXXX XXXX. They've contributed to the falling out of me and my brother in law, who was the original co-signer. As much as I've paid them both back, I've paid in interest, and this won't ever go away. Not to mention every single day I get at least 4 phone calls. XXXX XXXX. I don't have your money.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-02-21
FL
Dealing with your lender or servicer
Student loan: Private student loan
Received bad information about your loan
Complaint: XX/XX/XXXX Understanding Your Debt Collection Rights XXXX i was literally coerced they pushed the debt on me from a student loan i didn't even have knowledge was open when i didn't get to finish the course due to in eligibility to attend nor get the federal loan from the department of education the school falsified my high school to make me eligible mind you they know months prior i did not obtain one the school was 3.000 miles away from my home i trusted they would take care of the loan not knowing what they did so the private lender denied my online application no signature and ask if i might have someone co sign if needed obviously waiting on the federal loan approval i was told to start and my aunt was ask to see if she pre-qualified never signing to anything just gave info to a supposedly respected school, when the truth came to surface an ethical fafsa loan officer saw two high schools with the same info from different states and brought it to the owner. i was told i need a diploma to continue education by that state or equivalency.So the private lender had not yet processed any loan to our knowledge school asked to make {$25.00} payments while attending the course in mean time awaiting approval my aunt is on one side of the country im in another. if i get federal loan She agreed to me no one else nor in writing that she will help if necessary. As we could not find a solution since i started the program 6 weeks in i couldnt continue i would have to pay the entire tuition of XXXX my family said for XXXX XXXX profession and only source of income is XXXX benefits no way even having to dish out the whole loan i wouldnt qualify legally by that state for employment, all waas voided and terminating my signed documents with only the school, no where else, i was forced to go home i had to pay the school directly for the 6 weeks of tuition XXXX cash .fly bacl across the coast, To find out in XX/XX/XXXX the loan stayed active it was certified by the school i attended briefly the lender was now defaulting me in a loan sold it to a dispicable collections agency, i had no clue i was misled and confused because i didn't have the worthiness to get the loan I know my family did not agrue to a XXXX partial loan when i didnt get to complete the program nor was i eligible to obtain a certification without a high school diploma. the sold it done closed i couldnt do anything i was off the grid 3 years 2 of which XXXX i never had a reason to check my credit. until i decided to live in town to rent they ran my credit and here they go alots of unknown accounts in difrent areas addresses so on. the collection company is the real disgrace here. they had my most recent cell number my updated email of which i established in XX/XX/XXXX yet supposeldy not my home address which has been the same other than hospital or treatments centers since XX/XX/XXXX. they threaten i would be sued my wages garnished i explained in fear im XXXX i dont get much social security i dont even handle my own finances i have a payee i was XXXX and i had a XXXX and during their intimidating threats they said it was a lawfirm i said i cant afford the huge amount they were asking they decided on payments i just said ok not now i XXXX XXXX XXXX i just was baker acted for XXXX and XXXX XXXX on they sent me a letter predated fill this outso you dont get sued and garnished and we have a payment plan. I was already paying the us department of education for a full specialst certification i still wasnt able to use due ti legal reasons. I was so pressured i explained i was going into a XXXX XXXX XXXX for help with my XXXX and they sent me a email. a docusign pop up email i didnt even sent it back i view it and spent most of the time trying to remove the extention from my XXXX all the sudden email sent back with my electrinic signature funny no other information they used that to file a lawsuit against me using wrong addresses to serve me to notify me unverifiable documents from originak creditor took there time they knew where i was but pkayed the judge and system, got default judgement against me, and i found out 7 months later calling to pay off all my unknown debts, the dockets are so frivous and manipulative i dont know what to do if i cant get no info from original creditor i have no data no loan nothing all sold to these sharks so i found out and went to the courthouse my self with self legal aid website file a motion to vacate and im awaiting to find legal aid to have a hearing judge at the time wanted to hear why didnt i show face. i wasnt service florida isnt for consumers the laws and statues are ridiculos but i have hope, what can i do starting with i disputed the original creditor HELP only thing ive done is report identity theft for accounts on credit file not mine along wit FTC the bureaus police department reports i have a detective going to start in 3 weeks to work on it i have documents but how do i avoid the collection agency from reporting the judgement to public records. i cant afford private lawyer i have to get a probono but what can i do now this was coerced by them and fraudulent by private lender by the way school shut down not long after i left.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-02-21
La Pine, OR
Dealing with your lender or servicer
Student loan: Private student loan
Received bad information about your loan
Complaint: I'm a co-signer on my daughter 's loan she had with XXXX XXXX. She applied for a {$20000.00} loan, but was approved for {$17000.00} at 7.5 % interest - dated XX/XX/XXXX. Letters I receive still have it that she applied for a {$20000.00} loan at 9.625 %.
The full amount was never used. There was going to be 4 disbursements.
1 ) XX/XX/XXXX - {$7900.00} - Disbursed 2 ) XX/XX/XXXX - {$3300.00} - Disbursed ( On XX/XX/XXXX I informed XXXX a representative of XXXX XXXX that the 2nd disbursement of {$3300.00} was not needed. I informed financial aid at XXXX ( XXXX ) XXXX to send back the disbursement. I also was given the website XXXX/disbursement to check on the status.
3 ) XX/XX/XXXX - {$3300.00} - Cancelled 4 ) XX/XX/XXXX - {$3300.00} - Cancelled The only amount that was disbursed was {$7900.00}. XXXX XXXX informs us that we owe for the first and second amounts - $ {$11000.00} Payments aren't being credited Harassing phone calls, letters and contacting family, friends who have nothing to do w/loan.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with monetary relief
2019-02-17
Sayreville, NJ
Dealing with your lender or servicer
Student loan: Private student loan
Need information about your loan balance or loan terms
Complaint: My XXXX has not been received in the mail and does not appear to be available online either. I need this document to complete my taxes.
Company Response: Company believes complaint represents an opportunity for improvement to better serve consumers Closed with explanation