Radius Global Solutions LLC

2019-04-18

Wonder Lake, IL

Communication tactics

Debt collection: Auto debt

Frequent or repeated calls
Complaint: I had my first initial phone conversation with XXXX XXXX from Radius Global Solutions regarding a charged off auto loan account I have with XXXX XXXX XXXX on XX/XX/XXXX. On that phone call I stated to Mr XXXX that I am unsure if I would be able to put any money down towards this debt at this moment. On a few separate dates since then, most recently on XX/XX/XXXX - Mr . XXXX called my wife and was going to get into the account had she provided our address and last 4 digits of my social security number. She has stated that she has received a call from that number she received a call from on XX/XX/XXXX several times before but she did not answer, I also am unaware of how they obtained her phone number and also what right he had to try to pass on information regarding my debt without getting consent from me to speak to anyone else. I also have a credit report from late XXXX during which time I was applying for a mortgage and we spoke to someone on a teleconference call from XXXX XXXX XXXX ( XXXX ) and had stated that my account was closed with a XXXX balance. I am also sure of the fact that my number is listed on the do not call list and I have noticed that Mr . XXXX continues to call from different local numbers and area codes in attempts to reach me.
Company Response: Closed with explanation

Timely Response

2019-04-18

Coalinga, CA

Communication tactics

Debt collection: I do not know

Frequent or repeated calls
Complaint: I do not know why they are calling. My complaint is for Caller ID spoofing. This company has repeatedly called from spoofed phone numbers that appear local to me. These are a few of the calls, but they've been calling me for a while. If a more thorough call log is needed, I can provide that XXXX XX/XX/XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX
Company Response: Closed with explanation

Timely Response

2019-04-17

Northside, NC

Written notification about debt

Debt collection: Medical debt

Didn't receive notice of right to dispute
Complaint: I was recently surprised to learn that Radius Global Solutions reported a {$61.00} medcial bill on my credit report. Prior to reporting this debt on my credit file, I did not receive my 30-day notice to dispute. Failure to produce this notice is a violation of my rights under federal collection law.
Company Response: Closed with explanation

Timely Response

2019-04-15

Superstition Mtn, AZ

False statements or representation

Debt collection: Credit card debt

Attempted to collect wrong amount
Complaint: Hello, We previously had a credit card with XXXX XXXX in my wife 's name, 'XXXX '. We had some difficulty and fell behind, then the account went to collections. We received a letter in XX/XX/XXXX from Radius Global Solutions LLC offering a settlement on behalf of XXXX XXXXXXXX for account ending in XXXX ( Ref # XXXX ). The original amount of debt is {$1900.00}, but they were offering a settlement in the amount of {$990.00} in 12 monthly payments of {$82.00}. We started making payments in XX/XX/XXXX. Since then we have made three payments and the fourth is currently in the mail. The letter stated at the end of this process they were going to provide a letter stating our debt has been resolved. We have not received any other communication from either Radius Global Solutions or XXXX XXXX since we started making payments. On XX/XX/XXXX we received a summons from XXXX XXXXXXXX XXXX XXXX. on behalf of XXXX XXXX ( XXXX # XXXX ). The Summons and Complaint is seeking the full {$1900.00} minus {$82.00}. Now we are confused. We have been making payments and the checks have been getting cashed or cleared for three months. The fourth payment is in the mail. Suddenly, we receive this summons. There is definitely something deceptive or unfair about this process, either from Radius Global Solutions LLC or XXXX XXXX. XXXX we tried to call XXXX XXXX, but was routed to XXXXXXXX XXXX XXXX XXXX, and spoke to a representative from XXXX XXXX XXXX, 'XXXX ' on XX/XX/XXXX around XXXX for File number XXXX ( XXXX XXXX ) . We explained our situation and he said he could not provide any legal advice. We let 'XXXX ' know we would like to submit a complaint about this process and the treatment we are receiving. We also asked if maybe a complaint to the Consumer Financial Protection Bureau may be warranted as well, but 'XXXX ' could not give us any guidance on that. He said he would route our complaint to XXXX XXXX right away and he would get back to us on Monday, XX/XX/XXXX. He did not call so I tried to contact his office, but was placed on hold and then to a voicemail. I left a message and then went to the CFPB site to file this complaint. As a follow up to this, we are submitting our letter as well as a screen capture of the checks in the amount of {$82.00} being cleared by our bank. Ideally, we would like this summons and complaint to be cleared, and we would like to continue on the agreement and terms we are currently executing or the debt to be cleared by XXXX XXXX. Thank you.
Company Response: Closed with explanation

Timely Response

2019-04-15

Lexington, KY

Written notification about debt

Debt collection: Medical debt

Didn't receive notice of right to dispute
Complaint: I received a debt colection notice from a bill in 2014 that I was never aware I had, when I spoke to supervisor XXXX XXXX at Radius Global Solutions she basicly said there was nothing I could do to correct the issue did not offer to help to even settle the debt she only said she would make a note saying that I was declining to pay.
Company Response: Closed with explanation

Timely Response

2019-04-13

Hillsborough, NJ

Attempts to collect debt not owed

Debt collection: Auto debt

Debt is not yours
Company Response: Closed with explanation

Timely Response

2019-04-11

Hawthorne, CA

False statements or representation

Debt collection: Auto debt

Attempted to collect wrong amount
Company Response: Closed with explanation

Timely Response

2019-04-09

Atl, GA

Threatened to contact someone or share information improperly

Debt collection: I do not know

Talked to a third-party about your debt
Complaint: Radius Global Solutions contacted my family ( brother ) in attempt to collect a debt. Their # is XXXX. The person who called was named XXXX. He called on Tuesday XXXX around XXXX. They were dishonest and asked my brother for my number even though they had my number. They also said he was listed as a contact ... this is not true, I have NEVER list my brother as a contact as we have a strained relationship. My brother did not give them any information and called me.
Company Response: Closed with explanation

Timely Response

2019-04-08

Reading, PA

Attempts to collect debt not owed

Debt collection: Medical debt

Debt is not yours
Complaint: Date of medical service XX/XX/XXXX XXXX XXXX ER - had insurance through XXXX XXXX XXXX XXXX at time of service and paid the {$120.00} ER fee at time of service XX/XX/XXXX - Received 1st collection bill from XXXX XXXX XXXX XXXX for XXXX XXXX XXXX XXXX for {$1300.00} XX/XX/XXXX Called XXXX XXXX XXXX XXXX and told them I had insurance at the time of service and they needed to submit to my insurance company. Gave them all of the insurance information. XX/XX/XXXX Received another bill from XXXX XXXX XXXX XXXX XXXX as the bill from XX/XX/XXXX XX/XX/XXXX Received another collection bill from XXXX XXXX XXXX for {$1300.00} XX/XX/XXXX Called XXXX XXXX XXXX to look up claim in their system and they stated the claim was never submitted. XX/XX/XXXX Talked to XXXX XXXX of XXXX XXXX aka XXXX XXXX XXXX and he said they would submit to the insurance company. XX/XX/XXXX Insurance company said they saw a claim from XXXX XXXX and XXXX XXXX XXXX for date of service but confirmed nothing was ever submitted from XXXX XXXX XXXX XXXX. XX/XX/XXXX Talked to XXXX from XXXX XXXX XXXX and he said for XXXX XXXX to fax a bill to XXXX or address to file a claim is XXXX XXXX XXXX XXXX, PA. XXXX and to reference Member ID on the claim. XX/XX/XXXX Spoke to XXXX XXXX at XXXX XXXX XXXX and he said check back with insurance company, but they should have the claim right away. XX/XX/XXXX Talked to XXXX of XXXX XXXX XXXX ( XXXX ) XXXX and she stated that XXXX XXXX has to file the claim now and they have to resubmit to insurance and that XXXX XXXX XXXX does nothing like that. XXXX -said XXXX sent email to authorize XXXX XXXX to resubmit to insurance since XXXX is parent company to XXXX XXXX . XX/XX/XXXX Talked to XXXX XXXX and XXXX XXXX of XXXX XXXX XXXX and they said there is nothing they can do about the insurance it is my responsibility. XX/XX/XXXX called XXXX back again and talked to XXXX and she said that XXXX XXXX has received the authorization from XXXX to resubmit to insurance and I should wait for them to call me back. XX/XX/XXXX Called XXXX XXXX XXXX and talked to XXXX to see if they receive the claim yet from XXXX and he said it takes 14 days to receive a claim. XX/XX/XXXX Talked to XXXX XXXX of XXXX XXXX and made sure they had the address and fax to submit the claim and he said they would be submitting a claim. XX/XX/XXXX Received a new collection agency bill from XXXX XXXX and called them and explained the situation they said they closed the collection out and are sending it back to XXXX XXXX XXXX XXXX XXXX ( XXXX ) XXXX stated the account was closed at XXXX XX/XX/XXXX XXXX called XXXX XXXX XXXX and they said they still never received a claim for the {$1300.00} I requested they send all related EOBs. XX/XX/XXXX Received a new collection bill from a new collection agency XXXX XXXX XXXX another affiliate of XXXX XX/XX/XXXX XXXX called them and the girl there said to get proof of the contract between XXXX XXXX XXXX XXXX and XXXX XXXX XXXX and write a letter stating I am not responsible for timely filling and send all of that to them. XX/XX/XXXX Contacted XXXX and asked them to send me letter they said they would. XXXX Still no letter from XXXX so called to inquire and they said the letter was mailed out yesterday. XX/XX/XXXX Received another bill for collection spoke to XXXX XXXX of XXXX XXXX and he said mail in everything I has so I mailed all of that on XX/XX/XXXX. XX/XX/XXXX Called them to see if it was resolved and still was not. I asked for a supervisor and spoke w/ XXXX XXXX and he said email him the front and back of the insurance card and I emailed him that, as requested. XX/XX/XXXX Received another bill from XXXX XXXX showing original charged off bill from XXXX XXXX XXXX to contact their office. XX/XX/XXXX Called and left a message directly with XXXX XXXX Supervisor XXXX XXXX email XXXX and asked hi to call me tomorrow. XX/XX/XXXX XXXX XXXX XXXX called and spoke with XXXX XXXX and he said my account is on hold and they are submitting this for billing to the insurance company. I asked how long this will take because I had been told that in the past and nothing was ever submitted. He said to follow up XX/XX/XXXX XXXX as it can take 60 days. XX/XX/XXXX XXXX Received a call from a new collection agency called Radius Global Solutions to my cell phone. XX/XX/XXXX XXXX called Radius Global Solutions back, tried to explain everything and that I am not responsible for this bill. They put on a supervisor ( I didnt get his name ) but he offered to settle this bill out 100 % for {$380.00}. I asked him to put this in writing and send it to my email address. He said he could not do that. So I said I am not willing to pay anything unless I have information in writing as I am not responsible for any of this.
Company Response: Closed with explanation

Timely Response

2019-04-06

Bedford, TX

Attempts to collect debt not owed

Debt collection: I do not know

Debt is not yours
Complaint: FCRA states information reporting has to be 100 % verifiable and 100 % accurate otherwise the information must be removed under federal law. XXXX has been reporting unverifiable and inaccurate information on my credit which has damaged my credit. I intend to litigate if they do no remove this file from my credit report. I request for them to provide the written contract and physical documentation to support the information they are reporting on my credit report via the CFPB portal. Do not send screenshots. Do not send medical statements. Send my actual signature on a contract. As this debt is Not mine.
Company Response: Closed with explanation

Timely Response

2019-04-04

Dallas, TX

Written notification about debt

Debt collection: I do not know

Didn't receive enough information to verify debt
Company Response: Closed with explanation

Timely Response

2019-04-04

Phila, PA

Attempts to collect debt not owed

Debt collection: I do not know

Debt is not yours
Company Response: Closed with explanation

Timely Response

2019-04-04

Jupiter, FL

Communication tactics

Debt collection: Private student loan debt

You told them to stop contacting you, but they keep trying
Complaint: Continually receive calls from this company after asking them not to call me. Have told them to contact the co-borrower on the account. Have also received threatening letters, stating that legal actions could be taken against me.
Company Response: Closed with explanation

Timely Response

2019-04-03

Las Vegas, NV

Communication tactics

Debt collection: Other debt

Frequent or repeated calls
Company Response: Closed with explanation

Timely Response

2019-03-28

Jacksonville, FL

Attempts to collect debt not owed

Debt collection: Medical debt

Debt is not yours
Company Response: Closed with explanation

Timely Response

2019-03-28

Euclid, OH

Attempts to collect debt not owed

Debt collection: I do not know

Debt is not yours
Complaint: I have asked for validation from this account on my credit report and Radius Global did not follow the FDCPA laws. Radius Global is a third party company and need to follow the FDCPA laws not the FCRA laws. The FDCPA definition is : The Fair Debt Collection Practices Act ( FDCPA ) is a federal law that limits the behavior and actions of third-party debt collectors who are attempting to collect debts on behalf of another person or entity. This is the letter that I sent to Radius Global. Be advised this is not a refusal to pay, but a notice that your claim is disputed and validation is requested. Under the Fair Debt collection Practices Act ( FDCPA ), I have the right to request validation of the debt you say I owe you. I am requesting proof that I am indeed the party you are asking to pay this debt, and there is some contractual obligation that is binding on me to pay this debt. This is NOT a request for verification or proof of my mailing address, but a request for VALIDATION made pursuant to 15 USC 1692g Sec. 809 ( b ) of the FDCPA. I respectfully request that your offices provide me with competent evidence that I have any legal obligation to pay you. At this time I will also inform you that if your offices have or continue to report invalidated information to any of the three major credit bureaus ( XXXX, XXXX, XXXX XXXX ), this action might constitute fraud under both federal and state laws. Due to this fact, if any negative mark is found or continues to report on any of my credit reports by your company or the company you represent, I will not hesitate in bringing legal action against you and your client for the following : Violation of the Fair Debt Collection Practices Act and Defamation of Character. I am sure your legal staff will agree that non-compliance with this request could put your company in serious legal trouble with the FTC and other state or federal agencies. If your offices are able to provide the proper documentation as requested in the following declaration, I will require 30 days to investigate this information and during such time all collection activity must cease and desist. Also, during this validation period, if any action is taken which could be considered detrimental to any of my credit reports, I will consult with legal counsel for suit. This includes any listing of any information to a credit-reporting repository that could be inaccurate or invalidated. If your offices fail to respond to this validation request within 30 days from the date of your receipt, all references to this account must be deleted and completely removed from my credit file and a copy of such deletion request shall be sent to me immediately. It would be advisable that you and your client assure that your records are in order before I am forced to take legal action. CREDITOR/DEBT COLLECTOR DECLARATION Please provide the following : Agreement with your client that grants you the authority to collect on this alleged debt. Agreement that bears the signature of the alleged debtor wherein he/she agreed to pay the creditor. Any insurance claims been made by any creditor regarding this account. Any Judgments obtained by any creditor regarding this account. Name and address of alleged creditor. Name on file of alleged debtor. Alleged account number. Address on file for alleged debtor. Amount of alleged debt. Date this alleged debt became payable. Date of original charge off or delinquency. Verification that this debt was assigned or sold to collector. Complete accounting of alleged debt. Commission for debt collector if collection efforts are successful. Please provide the name and address of the bonding agent for COLLECTION AGENCY in case legal action becomes necessary. Your claim can not and WILL NOT be considered if any portion of the above is not completed and returned with copies of all requested documents. This is a request for validation made pursuant to the Fair Debt Collection Practices Act. Please allow 30 days for processing after I receive this information back. I did not receive the information I requested.
Company Response: Closed with explanation

Timely Response

2019-03-28

Phoenix, AZ

Attempts to collect debt not owed

Debt collection: Other debt

Debt is not yours
Complaint: On XX/XX/19 Radius Global contacted my mobile phone claiming XXXX XXXX had sent my unpaid balance to them, the collection agency, requesting I pay them {$140.00} dollars in a rude manor. They have called me many times day and night. I have contacted XXXX XXXX and have verified that nothing had been sent to any collection agency, there was only a slight residual balance of {$16.00} I paid them directly, so I feel it is my responsibility to inform others of this fraudulent organization.
Company Response: Closed with explanation

Timely Response

2019-03-27

Charlotte, NC

Problem with a credit reporting company's investigation into an existing problem

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Their investigation did not fix an error on your report
Company Response: Closed with explanation

Timely Response

2019-03-26

Burlingame, CA

Attempts to collect debt not owed

Debt collection: Federal student loan debt

Debt is not yours
Complaint: I have received multiple phone calls from companies claiming to be representing loans serviced by XXXX XXXX. I did originally take out student loans from XXXX XXXX, but they were paid in full many years ago when I consolidated my loans, and those consolidated loans are also paid in full. In addition, XXXX XXXX hadn't serviced my loans for years when they were paid. These calls appear to me to be a scam so I have refused to answer any questions when they call. They always want me to tell them my birthdate which I refuse to do. The most recent call was supposedly from someone named XXXX XXXX at Radius Global Solutions, apparently located at XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX KS, XXXX. I really want these calls to stop as it is concerning to me that these people have some information about me, but not correct information and are looking for more.
Company Response: Closed with explanation

Timely Response

2019-03-26

Oxford, GA

Communication tactics

Debt collection: Credit card debt

You told them to stop contacting you, but they keep trying
Complaint: Radus Global Solutions, LLC have my home telephone to contact but continues to contact me on the job. I've request that they contact my home # instead?
Company Response: Closed with explanation

Timely Response

2019-03-25

Burbank, CA

Attempts to collect debt not owed

Debt collection: Mortgage debt

Debt was paid
Complaint: I had a mortgage with XXXX XXXX XXXX ( 1st loan # XXXX and 2nd loan # XXXX ) and requested for Mortgage Assistance ( RMA ) for modification back in XX/XX/XXXX from XXXX XXXX XXXX ( Making Home Affordable Program ). My application for modification program was received by XXXX successfully and was in processing when XXXX XXXX XXXX transferred my loan modification to XXXX XXXX XXXX. I received letter on XX/XX/XXXX from XXXX that modification review was completed and on XX/XX/XXXX I received " Executed Loan Modification Agreement '' for both loans 1st and 2nd. Now, after 5 years I have been harassed by Radius Global Solutions on behalf of XXXX XXXX trying to collect the second loan in the amount of {$86000.00}, which was part of executed loan modification that was successfully processed by XXXX. I told them several times, emailed all of my modification papers from XXXX showing that there is no outstanding balance and that both loans ( 1st and 2nd with XXXX ) were modified under now new loan number that I have been paying on time since. I need CFPB assistance to stop Radius Global Solutions LLC ( XXXX XXXX XXXX, XXXX XXXX, XXXX, MN XXXX, Tel : XXXX ) from constantly harassing me to collect {$86000.00}, under REF # XXXX, Dept description : Servicer XXXX XXXX, Account XXXX. I have never had any loans with XXXX XXXX nor with XXXX, ever. I am not sure where and how they both my information from and harassing me non-stop to collect " outstanding debt '' that I DO NOT OWE. Sincerely, XXXX XXXX XXXX XXXX XXXX
Company Response: Closed with explanation

Timely Response

2019-03-22

Rochdale, NY

Attempts to collect debt not owed

Debt collection: Medical debt

Debt is not yours
Complaint: XX/XX/XXXX, I received an email notification from XXXX telling me Radius Global Solutions LLC sent a negative credit report to XXXX. I immediately contacted XXXX ( XXXX ) XXXX and spoke to XXXX, an associate. He explained that Radius Global Solutions LLC is a debt collecting agency acting on behalf of XXXX XXXX XXXX XXXX for {$470.00} owed for services provided XX/XX/XXXX. I never received a letter or bill from either Radius Global or XXXX XXXX at any time and I would not have been expecting one because I had full medical coverage by XXXX XXXX XXXX XXXX from XX/XX/XXXX through XX/XX/XXXX. As of XX/XX/XXXX, coverage was assigned to XXXX. After our discussion, an investigation was opened and I was promised a response in 30 days from XXXX. However, XX/XX/XXXX, I received a letter from Radius Global Solutions LLC offering me to pay the sum of {$330.00} to settle the debt. A copy of this letter was sent to XXXX. I have a legal and moral obligation to pay all debts, this however, was not incurred by me.
Company Response: Closed with explanation

Timely Response

2019-03-20

City Of Spokane Valley, WA

Identity theft protection or other monitoring services

Credit reporting, credit repair services, or other personal consumer reports: Other personal consumer report

Billing dispute for services
Company Response: Closed with explanation

Timely Response

2019-03-20

Euclid, OH

Attempts to collect debt not owed

Debt collection: Credit card debt

Debt was already discharged in bankruptcy and is no longer owed
Complaint: I would like all communication ceased on this account. I have retained counsel and will be filing bankruptcy. Cease and Desist.
Company Response: Closed with explanation

Timely Response

2019-03-19

San Gabriel, CA

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Don't agree with the fees charged
Complaint: I attended XXXX XX/XX/XXXX -XX/XX/XXXX, XXXX closed and every class I took it considered worthless as the school no longer exists..I wasted my time and money. XXXX put this loan in collections.
Company Response: Closed with explanation

Timely Response