Radius Global Solutions LLC
Consumer Complaints
There are over 986 complaints on file for Radius Global Solutions LLC. Dated between 2019-12-09 and 2013-08-01.
Complaints Page 6
2019-07-09
Shulerville, SC
False statements or representation
Debt collection: Medical debt
Attempted to collect wrong amount
Complaint: Contacted the company on XX/XX/2019 to pay the full balance of {$510.00} which is the documented amount. I spoke which a woman name XXXX who told me a higher balance. She typed in the information through a automated system, and tried to process the higher amount. The system clearly stated that it could not process the balance she typed in because it was over the amount. She went through the process again, and put in the correct amount an as I was keying in my expiration date she disconnected the line. She was so stupid, because I could here her movement after she disconnected the call. I called back and the second XXXX didnt even attempt to assist me. She told me who I spoke too, and immediately transferred the called back to the woman XXXX. I asked her what the issue was and why was it taking so long to process the payment. She said she didnt know what the issues was, and I asked to speak to a supervisor. Before the woman transfer the call, once again like the complete incompetent XXXX that she is forgot to put me on mute and I could hear her laughing before transferring the call. I was transferred to the floor supervisor and explain to him what happened, and he started reading the script and when I told him the situation needs to be addressed he tells me that it doesnt matter the debt still has to be paid. I want to speak to his superior and I want my account removed from this agency. If they fail to comply I will file multiple complaints and seek legal action for negligence.
Company Response: Closed with explanation
2019-07-08
Belleair, FL
Communication tactics
Debt collection: Credit card debt
Frequent or repeated calls
Company Response: Closed with explanation
2019-07-08
GA
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Their investigation did not fix an error on your report
Complaint: RADIUS GLOBAL SOLUTIONS {$58.00} There is no contract, no valid claim ... account was settled with original creditor and has been confirmed, grave errorsfalse claims and reportingI want this account removed immediately or litigation may follow. Debt can not be collected twicethis is unlawful Yet again, you continue to report this and failed to provide me with a copy of any viable evidence, bearing my signature, showing the account is being reported accurately. Be advised that the description of the procedure used to determine the accuracy and completeness of the information is hereby requested. Additionally, please provide the name, address, and telephone number of each person who personally verified this alleged account, so that I can inquire about how they " verified '' without providing any proof, bearing my signature.
As per FTC opinion letter from Attorney XXXX XXXX XXXX, you should be aware that a printout of a bill or itemized document does not constitute verification.I am again formally requesting a copy of any documents, bearing my signature, showing that I have a legally binding contractual obligation to pay you the alleged amount.Be aware that I am making a final goodwill attempt to have you clear up this matter. The listed items are inaccurate and incomplete and represents a very serious error in your reporting.
I am maintaining a careful record of my communications with you for the purpose of filing a complaint with the Consumer Financial Protection Bureau and the Attorney General 's office, should you continue in your non-compliance of federal laws under the Fair Debt Collection Practices Act, the Fair Credit Reporting Act, and the corresponding local state laws. I further remind you that you may be liable for your willful non-compliance. Failure on your behalf to provide a copy of any alleged contract or other instrument bearing my signature will result in a small claims action against your company. I will be seeking a minimum of {$1000.00} in damages per violation
Company Response: Closed with explanation
2019-07-03
San Antonio, TX
Communication tactics
Debt collection: Medical debt
Frequent or repeated calls
Complaint: I have received a call every day ( multiple times ) since last Wednesday from Radius Global Solutions, and this debt collection agency continues to call after I have notified them that I won't be able to do anything about it for another month. The bill in question is a surprise or balance bill from XXXX XXXX XXXX, and they debt collection agency is excessively calling me after I told them I wouldn't be able to pay it now. When I visited the emergency center to get XXXX after a wreck, I was ensured by the administration team that the place/providers were in my network, but I got this bill after the fact because they misled me. They also misled me to believe it was a urgent care center instead of an emergency room. The bill in question is now illegal in this state, and I have serious questions about the ethical nature of collecting this bill. I have about 15,000 dollars in debt, and most of it is medical debt. I know the collection agency has no idea of what the bill is for but their tactics have been excessive and most likely violating regulations.
Medical Debt is hurting so many Americans and government is just now trying to fix the chaotic state of insurance, providers, and big pharma in this country. Criminal what the healthcare system is doing in the modern age to profit off of hard working Americans.
Company Response: Closed with explanation
2019-07-03
Macclenny, FL
Attempts to collect debt not owed
Debt collection: Medical debt
Debt was paid
Complaint: This lab work was paid by my health insurance this company tried to collect unlawful debt before using different location also has used neighbor spoofing tactics to collect unlawful debt please investigate this harassing unlawful company close there business permanently before someone becomes victim of this company.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-07-03
Birch Run, MI
Communication tactics
Debt collection: Credit card debt
You told them to stop contacting you, but they keep trying
Complaint: I have been contacted several times a day about a closed / discharged debt.
XX/XX/XXXX they contacted me via my work number. I notified them that I can not take personal calls at this number. Shortly after, they called my bosses cell phone #.
Today ( XX/XX/XXXX ) I was contacted again on my work number after asking them not to.
Company Response: Closed with explanation
2019-07-01
Hollywood, FL
Attempts to collect debt not owed
Debt collection: I do not know
Debt is not yours
Company Response: Closed with explanation
2019-06-29
Gloucester City, NJ
Written notification about debt
Debt collection: Credit card debt
Didn't receive notice of right to dispute
Company Response: Closed with explanation
2019-06-26
IN
Took or threatened to take negative or legal action
Debt collection: Federal student loan debt
Threatened or suggested your credit would be damaged
Complaint: Main complaint : XXXX XXXX has illegally tried to obtain money from me by sending me to a debt collector because they could not obtain the funds from the Veterans Affairs from me being enrolled on the Chapter XXXX GI Bill. If XXXX believes me to have a debt, they need to obtain their money from the VA, and the VA holds me responsible for the debt. They have come after me personally and are attacking my credit.
Dispute : On XX/XX/XXXX I was contacted by Radius Global Solutions a debt collector via letter stating that XXXX University XXXX had sent my account to collections.
Events leading to dispute : In late XXXX of XXXX I was enrolled in XXXX University XXXX on Chapter XXXX GI Bill Benefits. I withdrew to attend a different school with more of a technical focus. Prior to submitting a withdraw request, I contacted my student mentor, my counselor, and ATTEMPTED to contact financial aide to discuss consequences of withdrawing and if I would be impacted financially or not. Specifically to discuss if there would be a debt incurred and what it would be. I was approximately 3 weeks into the term, and my student mentors / counselors both said I was within the allotted drop time. On the final call they transferred me to financial aide who unresponsive. According to XXXX XXXX Financial Aide their process requires you to speak to a financial aide counselor prior to withdraw and they will not allow withdraw to occur if you have not spoken. This is to ensure students are aware of any financial consequences. XXXX XXXX has scrubbed their call records and emails and are unable to prove to me that I spoke to anyone and was notified I would take on a debt personally. Financial aide attempted to call me back a single time in which I was unable to answer but no further attempts were made. I do not receive voicemails and had notified my handlers at XXXX XXXX at time of my enrollment.
XX/XX/XXXX @ XXXX XXXX EST : XXXX XXXX from Radius ( the debt collector ) answered my call into their main customer service line. She put an immediate hold on the debt collection and requested a validation of debt from XXXX XXXX.
XX/XX/XXXX @ XXXX XXXX EST : I called XXXX XXXX Financial Aide customer service line. XXXX answered. XXXX was unable to assist and transferred me to XXXX in XXXX office. XXXX was unsure because the wording on my account notes from the time of withdraw say non-punitive. XXXX was unable to offer a resolution and bumped this to her Team Lead XXXX XXXX ( XXXX ). XXXX consulted her Supervisor XXXX XXXX ( XXXX ) At no time has XXXX XXXX been able to provide me with any written proof that I am held liable for them not receiving their funds from the VA because of the withdraw. After 2 weeks of calls back and forth I am sending this to the Consumer Financial Protection Bureau because I need protection from an illegal attempt to collect a debt. Having notified them that they need to obtain their money from the VA and I would then be in debt to the VA ( IF ) this is even a valid debt they continue to pursue me and will not drop the collection from Radius Global Solutions LLC.
Company Response: Closed with explanation
2019-06-25
Port Arthur, TX
Attempts to collect debt not owed
Debt collection: I do not know
Debt is not yours
Company Response: Closed with explanation
2019-06-25
WI
False statements or representation
Debt collection: Other debt
Attempted to collect wrong amount
Complaint: I received a collection letter in approximately XX/XX/2019 from Radius Global Solutions LLC, XXXX XXXX XXXX XXXX XXXX, XXXX MN XXXX, attempting to collect an amount owed totaling almost {$750.00} to XXXX XXXX ( my local internet provider ). I called them immediately and was verbally XXXX, and threatened with legal action if I did not pay immediately and over the phone. I told them I had already been in contact with XXXX XXXX and not only is my account number incorrect on the collection notice, but I do not have any past due balance with XXXX XXXX. The rep repeatedly insisted I give my address and ss number, which I refused. I demanded a validation letter, and the rep hung up on me. This is fraudulent and a scam and I wish to report.
Company Response: Closed with explanation
2019-06-25
Discovery Bay, CA
Fraud or scam
Credit reporting, credit repair services, or other personal consumer reports: Credit repair services
Complaint: Radius Global Solutions LLC, I've tried on several occasions to settle the debt on with XXXX, XXXX XXXX, and I've been lied to, intimidated, threaten, mislead, and consistently harassed. When I tried to pay the debt, I consistently asked for a website to pay the debt and have some kind of paper trail. When they finally conceded, they gave me a website that had been shut down by the federal government for suspicious debt collecting practices. This shady behavior continued. They called my parents, lied about who they are, used 12 different phone numbers, left multiple voicemails, and called after I had asked them to put me on a do not call list. Lastly, I tried to settle the debt and pay it off. A number of complications occurred when they tried to deny the settlement payment to get me to pay the full amount.
I've tried all different avenues to settle this and have had no success. They constantly change their terms, fail to abide by their own rules as stated in the faxes sent to me, and have even hung up on me while I try to pay the balance.
XXXX XXXX
Company Response: Closed with explanation
2019-06-20
Las Vegas, NV
Attempts to collect debt not owed
Debt collection: Credit card debt
Debt was result of identity theft
Company Response: Closed with explanation
2019-06-20
Ford City, PA
Fraud or scam
Money transfer, virtual currency, or money service: Debt settlement
Company Response: Closed with explanation
2019-06-19
Cypress, TX
Attempts to collect debt not owed
Debt collection: I do not know
Debt is not yours
Company Response: Closed with explanation
2019-06-14
Fraud or scam
Money transfer, virtual currency, or money service: Debt settlement
Company Response: Closed with explanation
2019-06-14
Archers Lodge, NC
Attempts to collect debt not owed
Debt collection: Medical debt
Debt was paid
Company Response: Closed with explanation
2019-06-14
PA
Written notification about debt
Debt collection: Other debt
Didn't receive notice of right to dispute
Complaint: I received a phone call on XX/XX/XXXX at XXXX XXXX while driving home from work. The call was from a collection agency notifying me that I owed money from an unpaid utility bill in the amount of approximately {$160.00}. They mentioned they had sent a notice via US mail, I asked what address it was sent to and they gave me an address at which I've never resided. I supplied them with my updated address and they were going to send me bill. I mentioned I was not able to give them any payment information at the moment since I was operating a motor vehicle.
The morning of XX/XX/XXXX I checked my credit report and noticed the collections agency had reported the account to the credit bureaus. I still had not received a notice in the mail so I tracked down the number of the agency, Radius Global Solutions, from the credit report and paid the debt of {$160.00}. They mentioned they would report the debt as paid to the credit bureaus, however I'd like collections account to be removed entirely from my credit reports since the debt was paid within a week of actually receiving notice.
Thank you
Company Response: Closed with explanation
2019-06-13
Mesquite, TX
Attempts to collect debt not owed
Debt collection: Medical debt
Debt is not yours
Company Response: Closed with explanation
2019-06-13
Pinellas Park, FL
Attempts to collect debt not owed
Debt collection: Credit card debt
Debt was already discharged in bankruptcy and is no longer owed
Company Response: Closed with explanation
2019-06-13
Quartzsite, AZ
Took or threatened to take negative or legal action
Debt collection: I do not know
Threatened or suggested your credit would be damaged
Complaint: I received a random collection letter from Radius Global Solutions for a debt I do not recognize and disputed. I wrote the company 2x asking for proof that this debt is mine and that they have the right to collect the debt as I do not recognize it or their company. So far they have done nothing but send a statement twice. I disputed it the first time they sent it to me, so instead of providing any further proof that this debt is mine and I owe them and that it was unpaid they resent the same document that I disputed. Then they stated they were going to resume collection efforts. I still dispute this debt and they wont provide proof as listed above. I have written them for the 3rd time demanding proof. I dont know what else to do except to reach out for support.
Company Response: Closed with explanation
2019-06-12
Threatened to contact someone or share information improperly
Debt collection: Credit card debt
Contacted your employer
Company Response: Closed with explanation
2019-06-12
Phoenix, AZ
Written notification about debt
Debt collection: Medical debt
Didn't receive notice of right to dispute
Complaint: On XX/XX/XXXX I got an alert stating I had a collection account. I reached out to the company on the same day and they informed me that they were sending notices to an address that I have not lived at since early 2016 and they were calling a phone number that I no longer had. My mail was forwarded to my new address and my credit report has all of my updated contact info including phone number and address. If they properly skip traced me then they would have had this information. I was not given the opportunity to dispute or resolve this account before the collection was placed on my credit report, because I knew nothing about it. This has tarnished my credit score and I was under contract for my new home and past the due diligence period, which now I have lost my earnest funds due to no longer qualifying for lending. In addition, to that my children and I have given notice to my current rental property so we are now going to be homeless all because of this company illegally adding this account to my credit report without notice. I just had a XXXX 6 weeks ago and this has ruined my family.
Company Response: Closed with explanation
2019-06-11
Arlington, VA
Communication tactics
Debt collection: Credit card debt
Frequent or repeated calls
Complaint: Radius Global Solutions has contacted me multiple times a day, from multiple phone numbers. They have contacted my personal phone number, my work number and my parents. I sent the company a certified letter that was delivered yesterday. I have confirmed receipt of the letter by USPS. Today, the agent at the XXXX phone number 5 times between XXXX and XXXX, contacted my work line at least once and my mother on cell phone. Not only was this the second time they called my mother, they discussed what type of debt that I owed.
Company Response: Closed with explanation
2019-06-11
Scottsdale, AZ
Communication tactics
Debt collection: I do not know
Frequent or repeated calls
Complaint: Latest date of phone call - XX/XX/2019 XXXX MST This company, identified as Radius Global Solutions , has been using their call center in XXXX to spoof local phone numbers and make harassing phone calls that violate several sections of the Fair Debt Collections Practices Act. These include : repetitious phone calls that are intended to annoy, abuse, or harass, calling without telling who they are, and calling before XXXX XXXX.
The supervisor on duty at the time of calling was XXXX XXXX ( spelling is not clear, he refused to spell his name ).
Typically, they hang up without leaving a message. However, on this latest call I was able to answer. By the use of their XXXX call center employees, the company misrepresents the nature of the call as well as refusing to provide more information to rectify simple mix-ups like wrong numbers.
This company has been told several times that they are calling a wrong number and although they indicate the number has been removed, they continue to call from different phone numbers. They refuse to answer questions in order to rectify the calls and simply hang up when more information is requested. They also refuse to provide simple and non-protected information about the nature of the call and their business. Through the use of repeated harassment and very early morning calls the attempt to bully people into paying questionable debts is clear.
Additionally, I have received calls from this company several times per week for months, despite repeatedly telling them that they have a wrong number. In short, their communication tactics are abusive, threatening, and unprofessional even when dealing with a simple wrong number. It is doubtful they are better when conducting legitimate business with actual cases.
Company Response: Closed with explanation