Radius Global Solutions LLC

2019-08-30

Kendall, FL

Attempts to collect debt not owed

Debt collection: Credit card debt

Debt is not yours
Company Response: Closed with explanation

Timely Response

2019-08-28

Quartzsite, AZ

Attempts to collect debt not owed

Debt collection: Other debt

Debt was paid
Complaint: I bought my house in XXXX back in XX/XX/2018 we had XXXX XXXX with our previous house so we decided to transfer our service with our new house. However XXXX XXXX could not get service to work in our guest house and refused to acknowledge the problem I became annoyed and cancelled my service. Within a few days of getting my service turned on with XXXX XXXX. I tried XXXX and was not thrilled with their Data usage so I decided to give XXXX XXXX another try and they told me they would fix the problem with my guest house. However the day XXXX XXXX was due to set up service the Tech called me and he was at the wrong address. A couple streets over there is also a XXXX XXXX XXXX XXXX but we live on XXXX XXXX XXXX XXXX Due to the way XXXX XXXX is they said they could not fix the address issue without cancelling service first and they would not be able to turn service on for at least two weeks. This was not a feasible option for us as my daughter needed the internet for college. So I cancelled with XXXX XXXX and ultimately decided to go with XXXX again. At this point I did not have any outstanding bill with XXXX XXXX. I received a call a while back from XXXX XXXX and the man on the phone stated I owed XXXX XXXX money it was around {$100.00}. I told him I absolutely did not owe any money to XXXX XXXX and I have my bank statements to show it, he looked at something and then said oh yeah I see the mistake Ill correct it. From my understanding XXXX XXXX corrected the error that I had an outstanding bill. I also can not find the account number that this Radius XXXX is claiming I had through XXXX XXXX. Attached are all the account numbers I could of possible had with XXXX XXXX from my previous house and the times I cancelled and set up service. Of note I also never received a bill from XXXX XXXX with the account number they are claiming I owe. Please look into this as I take my credit very seriously and do not appreciate a big company such as XXXX XXXX coming up with a bill out of the blue and sending it to collections. See the attached receipts as well.
Company Response: Closed with explanation

Timely Response

2019-08-28

Bellview, FL

Written notification about debt

Debt collection: I do not know

Didn't receive enough information to verify debt
Company Response: Closed with explanation

Timely Response

2019-08-27

KS

Communication tactics

Debt collection: Medical debt

You told them to stop contacting you, but they keep trying
Complaint: Radius Global Solutions LLC : called me repeatedly at before XXXX and after XXXX, refused to identity who they were and the purpose of their call, continued to call me after I told them several times to cease. Months AFTER receiving these calls, they contact me by mail claiming they " just '' received the alleged debt. They are harassing me regarding a debt I do not owe.
Company Response: Closed with explanation

Timely Response

2019-08-27

Fort Pierce, FL

Attempts to collect debt not owed

Debt collection: Medical debt

Debt is not yours
Company Response: Closed with explanation

Timely Response

2019-08-25

MD

Threatened to contact someone or share information improperly

Debt collection: Other debt

Talked to a third-party about your debt
Complaint: On approximately XX/XX/XXXX or XXXX my credit report was pulled by a lender I was conducting business with. He asked me to take care of some outstanding debts on my credit report and I obliged. In the process I contacted XXXX, one of the company I did business with the past and owed them. I told them I wanted to settle my debt with them. They referred me to XXXX XXXX who apparently purchased the account. I made an agreement to settle for half the amount and paid it the amount agreed on. Now, at that time when I made the agreement for the XXXX account the representative mentioned that she had another account for me for a company called XXXX. I told her I called to take care of the XXXX account and could not take care of that account now. Now, this company XXXX XXXX has been making repeated calls since I agreed to settle the account. I settle the XXXX account on XX/XX/XXXX, and they have called me incessantly about the XXXX account. Now this XXXX account is not on my credit report. I have not received calls on these accounts as i have been a XXXX XXXX XXXX for over 3 years, trying to change my life and situation. Radius global called me again today, Saturday XX/XX/XXXX. I answered the phone and the representative identified her company asked for me by name and proceeded to tell me that she is calling about my debt from XXXX because I had settled an account recently in their company. She wanted me to pay approximately {$490.00}. I said I will settle for {$150.00} but I don't have the money now. She said they will only take 50 %. I said go call the company and tell them what I will pay. After approximately 15 minutes, I said today is Saturday and this company is calling. Also, I remembered that the company XXXX products had malfunctioned. The stereo system did not work. They sent me a 2nd one and charge me for the malfunctioned one, as I did not mail it back in time. I had to pay the mailing then, and i had no money, and i had to move. The vacuum did not work and i returned it for another one which started smoking when i plugged it in one day to vacuum the carpet. i threw it in the thrash. I called the company after i moved to return the stereo and they would not accept it but charge my account. I called XXXX XXXX and told them that i do not think they should be calling me on a Saturday for collection, and explained that XXXX should have on record the fact that I reported the products malfunction and even though they were replaced they never worked. I also offered to mail back the broken stereo they left in my possession without mailing labels but they refused and charged me for both the broken and replaced stereo ; and subsequently the vacuum. I was transferred to the Manager on duty at XXXX XXXX. He told me that if i did not return those products in XX/XX/2015in 30 days i am responsible for the full price despite the malfunction. He also told me he has the right to call as a debit collector on Saturdays. He rudely threatened me that he will call the company XXXX and tell them that I refused to pay. I never said I will not pay, but I explained what happen, and I don't have the use of that vacuum that I paid for or the stereo. I do not think I should pay for the replacement left my possession, as they refused to accept it or send mailing labels when i called them in XX/XX/2015. Moreover, that company is no longer appearing on my credit report as the account was charged off, apparently sold to XXXX XXXX.
Company Response: Closed with explanation

Timely Response

2019-08-23

Allentown, PA

Attempts to collect debt not owed

Debt collection: I do not know

Debt is not yours
Company Response: Closed with explanation

Timely Response

2019-08-23

Blue Springs, MO

Communication tactics

Debt collection: Medical debt

Frequent or repeated calls
Company Response: Closed with explanation

Timely Response

2019-08-22

Jacksonville, FL

Written notification about debt

Debt collection: Auto debt

Didn't receive enough information to verify debt
Company Response: Closed with explanation

Timely Response

2019-08-22

OH

Attempts to collect debt not owed

Debt collection: Credit card debt

Debt is not yours
Complaint: I have been receiving letters from XXXX XXXX for a couple years. I wrote to them and disputed the initial invoice stating I didn't sign for an XXXX XXXX card. I advised them to send signatures where someone signed so I could see who opened the account in my name. I advised in writing to XXXX XXXX that I didn't owe this debt, stop harassing me with letters and calls to me or other people that may know me. The XXXX XXXX Account I had with them more than 20 years ago I closed paid in full. My credit is ruined by fraudulent activity credit cards that I never opened or approved to be opened in my name. I may be a victim of someone stealing my identity. All the sudden out of no where in XX/XX/2019 Radius Global Solutions LLC is calling me multiple times a day collecting this debt. Calling relatives or people who may know me asking personal information. They are calling my home leaving several messages in a day and still repeat calling attempting to collect a debt that I don't owe. It appears that XXXX XXXX Sold the fraudulent account to Radius Global. This collection company is not practicing within the bounds of the FDCPA and is harassing me and people I know.
Company Response: Closed with explanation

Timely Response

2019-08-21

San Antonio, TX

Attempts to collect debt not owed

Debt collection: Payday loan debt

Debt was paid
Complaint: Received a notice in the mail on XX/XX/2019 from XXXX XXXX XXXX XXXX XXXX for a debt of {$400.00}. I called XXXX and spoke with a representative who explained this debt was from 5 years ago for a payday loan. I explained to the representative that I would be willing to settle the account with them for {$300.00}. The representative needed to request approval from her supervisor and placed me on hold. When she came back on the line she advised me that they would be willing to settle and close the account for {$320.00}. I agreed and she took my payment over the phone providing me with confirmation number XXXX. She advised they would be sending me a letter confirming the debt had been paid and I would receive it in the mail. I checked my credit report and noticed the debt had been removed from my history. Unexpectedly on XX/XX/2019 I received a letter from Radius Global Solutions, XXXX requesting {$79.00} for the balance owed to XXXX XXXX XXXX XXXX XXXX. Infuriated that XXXX would say they were settling with me only to sell the remainder of the balance to another debt collector I contacted Radius Global Solutions, LLC and spoke with XXXX. I explained to her the situation and asked her if they could review my call with XXXX to see that I was told the debt would be settled. She placed me on hold and stated her manager was going to work with XXXX and I would receive a call back. The {$79.00} is now showing up on my credit report and decreased my credit score! I didnt hear anything back from this company, so today XX/XX/2019 I called Radius Global Solutions, LLC again at XXXX requesting an update and the representatives are telling me they can not locate an account for me. This debt of {$79.00} has significantly decreased my credit score and I want it removed! Please help me! I feel helpless.
Company Response: Closed with explanation

Timely Response

2019-08-20

Jersey City, NJ

Communication tactics

Debt collection: Medical debt

Frequent or repeated calls
Complaint: I received the first call on XX/XX/XXXX about unpaid amount from an incident on XX/XX/XXXX for a bill that was mailed in XX/XX/XXXX. I was made aware of this mail due to the call and I informed them that I have moved in XX/XX/XXXX to a new address, which I gave to them - I asked them to please mail or email me the information in order to see the fines and services that I am paying for. How am I suppose to know if this is a legit call or not? This is my first time having an incident with any hospital bill.From then I get call after call, but am busy since they call during working hours. I travel for work weekly and had a Go-Live XX/XX/XXXX with issues afterwards.I then get a call today, XX/XX/XXXX where they informed me that if I don't pay now that it will be marked as non-complaint. The supervisor / manager kept on harassing to pay now and that it's overdue even after I tell him what had occurred. I told him I am at work and can't do this at the moment, which he replied that I said I was going to dinner last time and didn't call back. I told him I didn't receive the XX/XX/XXXX bill, I have paid other bills that I have received and wanted to make sure that this is a legal company along with understanding the payments. It's a scary subject and he didn't understand that this is my first time dealing with this and I don't want to get in trouble or have it affect my credit score but needed all the facts. When reviewing the bill it had no information just that I owe an amount of money from an incident on XX/XX/2018. He kept on saying "You wait for the debt collector to make your payments? This is affecting you and your credit score. What kind of research are you even doing? Why can't you pay now? Give me your credit card information so I can do it for you? How will I know if you don't pay?" and kept on going with the questions / interrogation. I informed him it's hard to do this because of him harassing me. It was intimidating and aggressive form of pressure, I just wanted to understand why I am being informed so late on this issue and what the bill is.
Company Response: Closed with explanation

Timely Response

2019-08-19

Austell, GA

False statements or representation

Debt collection: Auto debt

Attempted to collect wrong amount
Company Response: Closed with explanation

Timely Response

2019-08-19

Bellevue, TX

Attempts to collect debt not owed

Debt collection: Medical debt

Debt was paid
Complaint: I already paid for a medical debt that was sent to Radius Global Solutions. I took a screenshot of the below information from their website and I sent it to XXXX XXXX XXXX. The company is still attempting to collect on a paid debt and XXXX has yet to respond to my email. I have provided adequate proof on my end that this was paid for and they need to remove the negative credit reporting immediately. Reference XXXX XXXX Payment Amount : XXXX Payment Date : XX/XX/2019
Company Response: Closed with explanation

Timely Response

2019-08-18

Dallas, TX

Attempts to collect debt not owed

Debt collection: Medical debt

Debt is not yours
Company Response: Closed with explanation

Timely Response

2019-08-16

Huntsville, AL

Attempts to collect debt not owed

Debt collection: Credit card debt

Debt was already discharged in bankruptcy and is no longer owed
Company Response: Closed with explanation

Timely Response

2019-08-15

Chicago, IL

Took or threatened to take negative or legal action

Debt collection: Credit card debt

Threatened or suggested your credit would be damaged
Complaint: Dated XX/XX/19 I received letter from Radius Global Solutions in reference to a debt owed to XXXX XXXX of {$1400.00}. Please provide proper validation of this alleged debt owed.
Company Response: Closed with explanation

Timely Response

2019-08-14

Winton, CA

Attempts to collect debt not owed

Debt collection: Credit card debt

Debt is not yours
Complaint: was contacted in XXXX by Radius Global Solutions LLC re : a very old alleged debt originating from XXXX owed by my husband, XXXX XXXX. I informed XXXX XXXX that my husband was deceased as of XXXX and she responded that I was a co-maker on the debt. I agreed to make 3 payments of {$120.00} on XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX so she set up an auto pay from my checking account. The sum of these payments she stated were a reduced offer to settle for {$370.00}. She stated the amount owing is {$1200.00} but the XXXX payments would satisfy the collection. The {$120.00} was withdrawn on XX/XX/XXXX. However, a letter from Radius dated XX/XX/XXXX was addressed to XXXX an confirming the monies would be debited to the account on XX/XX/XXXX. I read the letter after XX/XX/XXXX. It then struck me I had no proof I was a co-maker on this debt and further the letter was addressed to my deceased husband although I had related he was deceased. I called XXXX at Radius on XX/XX/XXXX asking for proof to confirm I was a co-maker. She stated it was impossible to get me that information document and that all she had was electronic detail. I asked her to send me a letter with documentation and she again argued it was impossible. I then advised her I was withdrawing my permission and authorization for any further payments. At the time of his death, my husband and I were not living together.
Company Response: Closed with explanation

Timely Response

2019-08-12

Fairview, TX

Attempts to collect debt not owed

Debt collection: Medical debt

Debt is not yours
Company Response: Closed with explanation

Timely Response

2019-08-10

Allenwood, NJ

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account information incorrect
Complaint: Since 2016 I have contacted XXXX XXXX XXXX to tell the the balance is inaccurate and I had health insurance with a copay of {$300.00}. Radiant Solutions is telling me that they know I had insurance and that is the physicians bill. I have been to this hospital many times for this same treatment, my XXXX, always {$300.00}. XXXX XXXX XXXX used the old insurance I had on file and I have given them my new one at time of service and called them twice to take my new once which they did and now here we are 3 yrs later. I called each creditor to explain and all said it would be handled. Now I tried to make a settlement offer of {$300.00} with Radiant and they refuse to accept it. This debt is inaccurate and I do not own it
Company Response: Closed with explanation

Timely Response

2019-08-09

Downey, CA

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Received bad information about your loan
Company Response: Closed with explanation

Timely Response

2019-08-08

Houston, TX

Attempts to collect debt not owed

Debt collection: I do not know

Debt is not yours
Company Response: Closed with explanation

Timely Response

2019-08-08

OR

Communication tactics

Debt collection: Credit card debt

Frequent or repeated calls
Complaint: frequent robo calls. they say to contact Radius Global Solutions at XXXX. I have no debt nor have I ever used or had contact with this company.
Company Response: Closed with explanation

Timely Response

2019-08-07

Lk Buena Vis, FL

Communication tactics

Debt collection: Credit card debt

You told them to stop contacting you, but they keep trying
Company Response: Closed with explanation

Timely Response

2019-08-06

Reynolds, IN

Attempts to collect debt not owed

Debt collection: Other debt

Debt is not yours
Complaint: Applied for a home equity loan with my bank and a XXXX XXXX XXXX collection account appeared on my credit report in the amount of {$1500.00}. I contacted XXXX XXXX XXXX and was told the account was being handled by Radius Global Solutions. I contacted Radius Global Solutions and they said I needed a Fraud Affidavit before they could start the process of removing the account from my credit report. They did tell me that this was a collection from a XXXX Account, tied to a phone number ( XXXX ) I have never had. I have never used XXXX. On the credit report, I also noticed that my current address and my husbands current address were both incorrect, so I concluded that this collection account was improperly placed on my credit report.I have been at the same address for 60 years.
Company Response: Closed with explanation

Timely Response