RUSHMORE LOAN MANAGEMENT SERVICES LLC

2015-12-17

S Plainfield, NJ

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-12-15

Spokane, WA

Credit decision / Underwriting

Mortgage: FHA mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-12-15

East Brooklyn, CT

Cont'd attempts collect debt not owed

Debt collection: Mortgage

Debt was discharged in bankruptcy
Company Response: Closed with explanation

Disputed: No Timely Response

2015-12-15

Boise, ID

Credit decision / Underwriting

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: I filled bankruptcy, including my mortgage with Rushmore Loan Management in XXXX and it was discharged XXXX XXXX, XXXX Creditors are supposed to cease reporting negative items after the notice of bankruptcy being filed and creditors discharging items. I am protected through the bankruptcy against any further consequences for this loan. After several credit disputes, Rushmore continues to report derogatory information on my credit reports. They will not remove the comments " settled for less than the amount owed ''. This comment along is not allowing me to get a mortgage to purchase a new home. ( FYIXXXX was the lender at the time of the Bankruptcy )
Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-12-14

Santa Barbara, CA

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-12-13

South Florida, FL

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: RE : RUSHMORE LOAN MANAGEMENT SERVICES, LLC BLATANTLY VIOLATING Regulation Z, which implements the Truth in Lending Act, Regulation X, which implements the Real Estate Settlement Procedures Act, the Dodd-Frank Wall Street Reform and Consumer Protection Act ( Dodd-Frank Act ) that relate to mortgage servicing, and the Real Estate Settlement Procedures Act ( RESPA ). Rushmore Loan Services LLC has consistently defied the Regulation Z, which implements the Truth in Lending Act, and Regulation X, which implements the Real Estate Settlement Procedures Act. As well as certain provisions of the Dodd-Frank Wall Street Reform and Consumer Protection Act ( Dodd-Frank Act ) that relate to mortgage servicing. Rushmore must provide me with a periodic statement for each billing cycle containing, among other things, information on current and past payments, fees imposed, transaction activity, application of past payments, contact information for the servicer and housing counselors, and, where applicable, information regarding delinquencies. They have never done so since they began taking payments from me XX/XX/XXXX In addition to this, I was charged for force placed insurance without being notified of these costs. Rushmore is prohibited from charging me for force-placed insurance coverage unless they had a reasonable basis to believe the I had not maintained hazard insurance and have provided me with a notice at least 45 days before charging the borrower for force-placed insurance coverage, and a second reminder notice at least 30 days after the first notice and 15 days before charging for force-placed coverage. I was only informed of forced placed insurance verbally, pursuant to my call to them XX/XX/XXXX. This was after having force placed insurance for over 1 year and 3 months. When I spoke to a manager, " XXXX '' I was told that we should only go forward, not backwards. Furthermore, she has yet to email me as she promised regarding my receiving an annual escrow account disclosure statement. I was never contacted by her supervisor " XXXX '', after being promised that I would, whom I requested to speak to. Rushmore service representatives have been discourteous, lacked knowledge, and rushed me off of the telephone. When I made multiple requests for information regarding my escrow and principle balance and had several complaints regarding them not being calculated correctly the service representatives did not provide me with steps I could take to address my concerns/grievances. Rushmore must designate a specific address for borrowers to use and is required to acknowledge the request or notice of error within five days. Rushmore failed to do what the rule requires. Rushmore is also required to correct the error asserted by the borrower and provide the borrower written notification of the correction, or to conduct an investigation and provide the borrower written notification that no error occurred, within 30 to 45 days. Rushmore never did this. Further, within a similar amount of time, servicers generally are required to acknowledge the borrower written requests for information and either provide the information or explain why the information is not available. Once again, Rushmore never did this. It is obvious that Rushmore does not have policies and procedures which protect the rights of borrowers. Rushmore is required to establish policies and procedures reasonably designed to achieve objectives specified by the government. Examples of the specified objectives include accessing and providing accurate and timely information to borrowers, investors, and courts ; facilitating oversight of, and compliance by, service providers ; facilitating transfer of information during servicing transfers ; and informing borrowers of the availability of written error resolution and information request procedures. In addition,
Company Response: Closed with explanation

Disputed: No Timely Response

2015-12-08

Hillsboro Bch, FL

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-12-07

Hampton, VA

Loan servicing, payments, escrow account

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: My husband and I have always paid our mortgage. Included with each payment is an amount to go towards escrow. This includes taxes and our homeowners insurance policy payments that each are paid once per year. The amount paid towards the insurance yearly is {$1300.00}, which comes from our monthly mortgage payment of {$1500.00}. Our servicer/mortgage company, Rushmore, was responsible and has been making the insurance payment for the last several years. On XXXX XXXX, we received a notice from the insurance company, XXXX, that they would be cancelling our policy due to non-payment. I got on the phone right away with XXXX, speaking with XXXX, who then put me on a XXXX call with Rushmore, rep. XXXX ID XXXX. XXXX confirmed that Rushmore had sent the insurance payment on XXXX XXXX to a XXXX, XXXX address. XXXX stated their only address for payments was in XXXX, XXXX. He also wanted to know when they could expect the payment. XXXX said they would need to track down the XXXX XXXX payment, and then would send a new check.She said it would take a couple of days. I called XXXX to confirm payment had been received on XXXX XXXX. No payment received and they did another XXXX call. The Rushmore rep. XXXX ID XXXX said that they still had n't found the first check, but that they would issue another XXXX and wanted to send it overnight to XXXX. I called again XXXX XXXX, but XXXX had n't received anything. Another XXXX call with Rushmore rep XXXX ID XXXX, produced the same scenario, he said they had n't found the old check, but that they would send another one right away, and needed an overnight address, which the rep from XXXX gave. I had another call on the XXXX, speaking to XXXX, and her supervisor XXXX ID XXXX, who assured another check would be sent, and still researching the old check. She again got the overnight address from XXXX. XXXX XXXX, XXXX and XXXX calls on those days produced the same results, with no check being received, but promises to send a check overnight, and asking for the overnight address. On the XXXX call, XXXX asked for me to send a no loss letter. I sent it the next day on XXXX XXXX. On XXXX XXXX call, they asked for another no loss letter, and I sent that XXXX XXXX. I called back XXXX XXXX, again no payment received, XXXX call with Rushmore, with a promise to send the payment overnight. As of today, XXXX, no payment has been received, and XXXX notified me that my insurance policy can no longer be reinstated. At this point if I want the same insurance coverage, my premium will go up from {$1300.00} to {$1400.00}. That may not seem like much, but we would n't be in this position of not having homeowner insurance or having to pay a slightly higher premium had it not been for the carelessness of our mortgage company and servicer, Rushmore Loan Mortgage Servicing. We have always paid on time, with the expectation that they would do the same for escrow items.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-12-04

Aurora, CO

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-12-04

Bend, OR

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-12-03

East York, PA

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-12-02

Jupiter, FL

Application, originator, mortgage broker

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: I filed grievance with the federal agencies regarding the transaction of note with my servicer. They never addressed the mortgage broker fraud and appraisal fraud and the many regulatory and statutory issues that I submitted for their review. All they did was state, they serviced the mortgage properly and any issues with the transaction of the mortgage is to go back to my home builder. My home builder did not do the mortgage which they are servicing as an agent of the mortgage holder. Now they sent a letter of intent to foreclose. They never addressed one issue that I raised regarding my transaction of the mortgage. They failed and refused to do so. As a consumer using the grievance process to try and resolve with them has failed do to their refusal to even address one issue I raised. I have now sent copies of my letter attached to my State Attorney office and the banking regulatory agency of my state for help. I also sent letter to HUD and FTC and CPFB and Office of the Comptroller of the Currency. Hopefully these agencies will be involved to help me as a consumer regarding these serious issues raised and to be addressed to me as a consumer.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-12-02

Upland, CA

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-12-01

Camp Springs, MD

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-11-30

New Salem Bro, PA

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-11-27

Humble, TX

Settlement process and costs

Mortgage: Home equity loan or line of credit

Complaint: My complaint is against : ( XXXX ) XXXX whose principal office is located at XXXX, XXXX, XXXX, Minnesota XXXX ; and ( XXXX ) Rushmore Loan Management Services, LLC whose principal office is located at XXXX XXXX XXXX XXXX, XXXX, XXXX XXXX, CA XXXX. On XX/XX/XXXX, I purchased a a residential home at XXXX XXXX XXXX XXXX, XXXX, Texas ( " Residence '' ) and signed a " Home Equity Adjustable Rate Note '' with XXXX XXXX Mortgage Corporation ( " XXXX XXXX '' ) to fund the sale. XXXX should have placed us in a conventional loan but put us in a home equity loan to illegally get higher fees. Additionally, XXXX refused to provide an accounting after we discovered its fraud. I made several inquiries about the accounting irregularities on this account but never received the full accounting from XXXX, which filed for bankruptcy protection on XX/XX/XXXX. After filing bankruptcy, XXXX XXXX sold my note to XXXX XXXX, which also failed to provide any accounting whatsoever, and it declared bankruptcy in late XX/XX/XXXX. After XXXX XXXX filed for bankruptcy protection, I received several letters from different lender/servicers claiming to be the successors-in-interest to XXXX XXXX, including XXXX XXXX, XXXX, XXXX XXXX XXXX, XXXX, XXXX Bank XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX , XXXX, and XXXX XXXX XXXX, XXXX. At this point, I was unsure which lender was the legal successor-in-interest and demanded that these companies provide me with ( XXXX ) an adequate RESPA accounting ; and ( XXXX ) proof that it was the legal successor-in-interest to the Note. No company provided either the accounting or proof of legal succession, so I had no idea who to pay. When investigating the legal succession, I discovered that my note was run through the MERS transfer transaction system and that my note was illegal assigned between XXXX XXXX and XXXX XXXX. I filed suit against the alleged legal successor to XXXX XXXX XXXX, XXXX, called " XXXX, not in its individual capacity, but solely as trustee for XXXX XXXX, XXXX XXXX '' ( " XXXX XXXX '' ) and settled this case for {$300000.00} even though it provided no proof that it was the legal successor to XXXX XXXX and/or any of the alleged predecessors in title, nor any accounting. I attempted to fund the settlement agreement by refinancing the home but discovered banking underwriters would not refinance the note despite my excellent credit, good income, and good equity in the home. The reason the underwriters would not refinance the note was because XXXX originated the note as an illegal home equity loan, rather than a conventional loan. The underwriters explained that since I did not own the home, the home equity loan was illegal and therefore potentially void. As such, a successor home equity loan would also be potentially void as well. Thus, no underwriter would refinance the loan. Despite not being able to refinance the note, I was able to raise the money in cash and placed the full amount in escrow to fund the settlement. I gave XXXX XXXX proof of funds, but it refused to take my money and instead foreclosed on the property which was worth about {$650000.00} - {$700000.00}. I was forced to move out of my home and now seeking assistance from the CFBP to recover the home. I am filing this separate complaint against the servicer, Rushmore Loan Management Services, LLC ( and XXXX XXXX ) since they signed and breached the settlement agreement.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-11-27

Ocean Park, ME

Other

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-11-23

Upland, CA

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-11-23

Northridge, CA

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-11-21

Santa Ana, CA

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: A modification package was sent and received to Rushmore Loan Management, and on XX/XX/2015 the package was confirmed as received by Rushmore employees in the bankruptcy department. The file was flagged as bankruptcy at the time of receipt. The file should have begun the review process at that time .While in bankruptcy any sale date proceedings are placed on hold due to the automatic stay. Regardless of the bk dismissal, at the time the documents were received, the file was still flagged as in bankruptcy with no sale date/foreclosure suspended. On XX/XX/2015 employee XXXX XXXX confirmed the modification file was in, and that the sale date was previously XX/XX/2015. He stated that as of now there is no sale date. He stated as of XXXX -17-2015 the file was removed from the bk department. He stated that on XX/XX/2015 the account was documented that the file can not be reviewed as it is less than 37 days before the sale date. It is very apparent that Rushmore is refusing to review the file and making excuses to avoid a proper review. At the time of receipt there was no sale date as it was suspended. Nothing was done in those two days to even try to assist XXXX XXXX XXXX. Employee XXXX XXXX then returned the call to our office and stated that the file IS in review and that the notes were incorrect as in California there is 7 days to review the file as long as all documents are in. The reason for this complaint is that Rushmore Loan Management has only had this file since XXXX 2015, yet have done everything possible to avoid assisting XXXX XXXX. Rushmore refuses to consider the file in a timely manner therefore negating any opportunity for XXXX XXXX XXXX to save his home. holding onto a file knowing the account is in foreclosure only proves that Rushmore is more interesting in foreclosing on homes and fire selling them at auction to make a profit. It appears that Rushmores lack of participation in a meaningful modification review of the file indicates a preference to profit directly from the homeowners hardship. It appears the problems that XXXX XXXX has encountered with this company are due to discrimination based on his race, ethnicity, language, and national origin. There is no tangible reason why Rushmore is refusing to do a proper review of the file. There are negative notes on the account as well as contradicting information. Please pull XXXX calls from XX/XX/2015 if needed. Please also refer to Handbook XXXX Chapter V Protections Against Unnecessary Foreclosure states the following:XXXX Suspension of Referral to Foreclosure-A servicer may not refer any loan to foreclosure or conduct a scheduled foreclosure sale ( except as provided under Section XXXX ) unless and until the servicer has resolved the Escalated Case in accordance with Section XXXX. XXXX Suspension of Scheduled Foreclosure Sale-When a servicer receives an Escalated Case from a Requestor after a foreclosure sale date has been scheduled and the Escalated Case is received no later than midnight of the seventh business day prior to the foreclosure sale date ( Deadline ), the servicer must suspend the sale as necessary to resolve the Escalated Case. Servicers are not required to suspend a foreclosure sale when an Escalated XXXX is received after the Deadline. At this time we are demanding that the next sale date of XX/XX/2015 be postponed as per foreclosing attorney XXXX there is a set sale date.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-11-20

Miami, FL

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-11-20

Aurora, CO

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-11-20

Gloucester City, NJ

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-11-20

Oxford, GA

Loan modification,collection,foreclosure

Mortgage: FHA mortgage

Complaint: I fell behind on my payments and the company said they would help me save my home but they are trying to foreclosed on my home. I have been faxing documentation over and over again.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-11-18

Franklin Lks, NJ

Loan servicing, payments, escrow account

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Closed with explanation

Disputed: Yes Timely Response