PENTAGON FEDERAL CREDIT UNION

2017-10-21

Elk Grove, CA

Incorrect information on your report

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief

Timely Response

2017-10-20

Cheverly, MD

Getting a loan or lease

Vehicle loan or lease: Loan

Credit denial
Complaint: VEHICLE LOAN WAS APPROVED ; CONTRACT WAS SIGNED ; THEN DENIED. I traded in a XXXX vehicle to purchase a XXXX vehicle at XXXX XXXX in XXXX XXXX, MD. The loan was approved by XXXX on XXXX/XXXX/XXXX for a loan of {$88000.00} aXXXX XXXX XXXX 84 monthly payments of {$1200.00}. The car dealership prepared all of the paperwork which I signed. With financial approval, I took possession of the vehicle and drove it home. A few days passed, and the car dealership called me to say that XXXX reversed the loan approval based on my prior history with them. ( I had previously XXXX a Bankruptcy XXXX debt for {$1000.00} with XXXX XXXX on XXXX XXXX, XXXX ). XXXX XXXX attempted to resolve the issue with XXXX on my behalf stating that the incident occurred over 17 years ago, but to no avail. I received a letter mailed from XXXX dated XXXX/XXXX/XXXX ( received on XXXX/XXXX/XXXX ) stating that they were unable to approve my loan due to XXXX has Caused XXXX to Suffer a Loss. The letter stated that XXXX obtained my credit score from XXXX and used it in making their credit decision. My credit score was XXXX. The unfair credit practices are that XXXX denied me a loan unfairly as my credit score represents good or 'very good ' for credit worthiness and they relied on outdated circumstances from 17 years ago without providing me the opportunity to explain my past hardship and/or my current financial standing. As a financial institution, loan approval must be based on existing information contained on the credit report. The actions of the Pentagon Federal Credit Union were not based on the Fair Credit Reporting Act, using information that exceeded the statute of limitations for credit reporting practices. They treated me disparately from other applicants who must have been approved for loans with a credit score LESS THAN XXXX and/or with prior adverse circumstances.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-10-17

Centerville Branch, GA

Getting a credit card

Credit card or prepaid card: General-purpose credit card or charge card

Card opened as result of identity theft or fraud
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-10-15

Hillsdale, NJ

Closing on a mortgage

Mortgage: Conventional home mortgage

Complaint: I had a closing for purchasing a house at XXXX XXXX XXXX, XXXX NJ XXXX on XX/XX/XXXX My mortgage service provider is Penfed ( pentagon federal credit union ). They had a promotion that they would cover up to {$10000.00} in closing costs as long as I use their sources for closing. I used their assigned real estate agent, I used their assigned company XXXX XXXX XXXX to handle to closing. Concerns started to arise with XXXX XXXX XXXX from the beginning. The seller 's lawyer did want to work with that company as he felt that they were ill prepared and unqualified. I thought the seller 's lawyer was being difficult. But the lawyer seller'slawyer turned out to be right. On XX/XX/XXXX the day of the closing, I was informed I would have an attorney present that would represent me the buyer. Instead, I received someone who simply has the ability to notarize documents. Penfed and XXXX ( XXXX XXXX XXXX ) representative did not explain any documents I was required to sign. She simply asked me to sign all the printed documents that was given to her. Many documents were not applicable to the presented situation. The seller 's lawyer was present and also refused to have many requested documents signed due to the fact those requested docements were not applicable. On XX/XX/XXXX, I received a DELIQUENT TAX NOTICE of {$2500.00} by XXXX, NJ. The town I purchased the house in. I called the town and told them that I am having escrow money taken out and this taxes should be paid by my bank, Penfed. They also, said this taxes is for XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX. I told them I only purchased the house in XX/XX/XXXX and that I should not have to pay taxes for the previous owner. The tax notice is listed under the prior owner 's name but the envelope has my name on it. I proceeded to call penfed explaining them the situation. They explained to me that at closing I was credited {$820.00} by the prior owners to pay for the taxes I told them, I never saw the {$820.00} that was given to me. But how would that explain the {$2500.00} deliquent tax bill? Should my service provider ( penfed ) take care of that? They apologized and told me that I was supposed to pay tax bill and that penfed would start servicing my loan and pay the taxes from my escrow on the next tax quarter. My main issue is that although I see a {$820.00} credit on the closing documents. It was not made clear to me what that was from. I was never notified that I would have to pay an additional XXXX for taxes on top of my closing costs. This is a large amount of money I am ill prepared to pay. I have paid the deliquent tax bill to avoid any further stress and interest on the bill. I was also, only very late in the closing process of obtaining a penfed mortgage given the actual amount I would be credited from the promotion that was boasted of up to {$10000.00} closing cost. I received roughly a tenth of that amount. I feel that was false advertising that so little of my closing was covered. I was also lied to that I would receive an attorney that would represent me during closing. Finally, I would like the {$2500.00} that I paid extra on top of the closing cost. I was simply not informed. I reached out to penfed complaining about the situation. They reached out to XXXX and said that XXXX would reimburse me. XXXX sent me a {$50.00} check which I have not deposited. Penfed then responsed to my email complaint by saying the situation is resolved. I forwarded them my email complaint to tell them that it was not resolved. They have not responded back. XXXX XXXX XXXXXXXXXXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief

Timely Response

2017-10-15

Delray Beach, FL

Charged fees or interest you didn't expect

Payday loan, title loan, or personal loan: Personal line of credit

Complaint: Nickname, Account XXXX XXXX XXXX - XXXX I am appalled by the fraudulent actions committed by the Pentagon Federal Credit Union following a BILL CONSOLIDATION LOAN that I requested from it. In order to be thorough with explaining the scheme applied by the Pentagon Federal Credit Union to defraud me, it is imperative that I break down with the series of events designed the organization to rip me off through the loan. I am a victim of identity theft and no one can apply for a loan under my social security number without first confirming my total identity through the telephone. When I applied for the loan through the Pentagon Federal Credit Union website, I was informed that a decision on the load could n't be made without contacting me first and I waited until I received a phone from the credit union the next and I was informed that based on my credit score, I was approved for BILL CONSOLIDATION LOAN AT A OF 9.99 % and a check and other documents would have been sent to me. I received the check from the Pentagon Federal Credit Union about 1 week later without other documents to substantiate the promised interest rate and I proceeded with cashing the check since I relied on the information which was given to me verbally ( 9.99 % ) when my information was verified by the loan representative. Two weeks later from the date when I received the cashed and also cashed, Pentagon Federal Credit Union sent me documents WHICH PROVED THAT THE INTEREST RATE CHANGED FROM THE 9.99 % WHICH WAS AGREED UPON TO 17.99 % WHICH I NEVER TO. I agreed to pay {$450.00} on a monthly basis and I was being charged {$620.00} on a monthly basis instead. I called Pentagon Federal Credit Union on multiple occasions to resolve the issue, I was informed twice that they would have resolved the issue with the interest rate, but they never resolved it. I later called multiple times to speak to a supervisor, only one lower level was willing to call me back amongst all the request that I made, but he was n't willing to help me and he also mocked me. I was n't willing to make any payment to the Pentagon Federal Credit Union until this interest rate situation is resolved and the credit union still continues to send negative information under my name to the Credit Bureau Agencies. I am willing to make payments for the CONSOLIDATION LOAN I owe to Pentagon Federal Credit Union until the interest rate issue is resolved. I have heard before that Pentagon Federal Credit Union was fraudulent, but I never thought it was that bad. I just hope that other military member and federal employees wo n't have to face similar issues with Pentagon Federal Credit Union in the future since it seems this organization is use to committing fraudulent acts as such.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-10-14

Nyc, NY

Charged fees or interest you didn't expect

Payday loan, title loan, or personal loan: Installment loan

Complaint: bank is overcharging and changing the terms of the loan without a reason. bank has extended the amount i owe without any proof of logic. bank has failed to explain how they come up with the amount differences, bank has contradicted several times and failed several times to explain the how they have reached the new amount i owe. bank has failed to honor the 48 payments term bank has a over inflated pay off amount that they can not explain the mathematical logic. bank is over charging the interest rate that wast agreed on. bank failed to communicate properly or promptly about my issues.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-10-14

Ampthill, VA

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief

Timely Response

2017-10-12

Mount Pleasant, SC

Closing on a mortgage

Mortgage: Home equity loan or line of credit (HELOC)

Complaint: poorest mutual communications & understanding. gestapo " got ya '' interrogations. PFCU has evolved to become to smart for their own good, my case, my opinion highly provocative, condescending arrogance, one way communication, our way or the highway mantra, of which most reasonable individuals would consider omnipotent. pride themselves as professional controllers with all the answers -- applicant is guilty on any questionable issue until they can prove their innocence PFCU has wonderful HRs and Tech Data systems but mesh the two poorly member can not refute PFCU without their reprisal Per my case, obviously, these are only PFCU best qualities, the worst to follow Provoked my graphic expletives superseding my medicated total disability debilitation, intentionally, upon each attempted communication, once adversarial relations progressed at each stage of their unwarranted denial, challenges & condescending
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-10-12

San Jacinto, CA

Other features, terms, or problems

Credit card or prepaid card: General-purpose credit card or charge card

Other problem
Complaint: Dear, Im XXXX years XXXX XXXX person, on XXXX/XXXX/XXXX, I filled Didpute against Mechanic shop that had my car for 2 months, couldnt start the car due to getting starting Error the key couldnt start the car, on XXXX/XXXX/XXXX got car back but he next day I got same Error the key couldnt start the car, XXXX XXXX XXXX XXXX suppose to send programmer to reprogram the Key but he/her never showed up so on XXXX/XXXX/XXXX, Pentagon Credit union send an Email credit card dispute form to sign, so after signing the form, the customer rep said is going to take 30 to 45 days to resolve but usually after two weeks I get a provisional credit, on XXXX/XXXX/XXXX I called to check the status of my dispute, the Rep couldnt find it, after talking to supervisor I asked to get Reciept and email it, I told him my credit card XXXX is my recipt since we didnt sign any binding contract when my car was towed from one mechanic shop to XXXX XXXX XXXX after 24 days it seems Pencredit union just opened new dispute usually Pencredit union send you dispute form and after signing get resolved since Pencredit merged with other banks everything is backed logged, we have to wait 40 minuets and their service is worst and that was not when I accepted their term and regulation, Pencredit union must follow our term/agreement and one of XXXX protection is to dispute any charge within 30-45 days after 24 days didnt work on my dispute or lost it and this is violation of our term.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-10-12

Iron Springs, AZ

Getting a credit card

Credit card or prepaid card: General-purpose credit card or charge card

Card opened as result of identity theft or fraud
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief

Timely Response

2017-10-12

Ridley Park, PA

Managing an account

Checking or savings account: Other banking product or service

Problem using a debit or ATM card
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief

Timely Response

2017-10-11

IA

Closing on a mortgage

Mortgage: Home equity loan or line of credit (HELOC)

Complaint: I twice disputed with XXXX a line of credit loan that originated with Pentagon Federal Credit Union in XX/XX/XXXX and paid off in XX/XX/XXXX, in which I requested removal of late notations on payment history on XX/XX/XXXX in a letter to Pentagon Federal Credit Union. The letter spelled out the reasons I thought payment history notations should be deleted. In the meantime I received an undated and unsigned letter with the envelope dated XX/XX/XXXX from Penfed 's mortgage records department with closing papers from this old loan signed by me in front of a notary XX/XX/XXXX. The letter stated that an audit had revealed that I never received these closing docs back from Penfed after closing. This loans purpose was to establish a line of credit for me as part of a modification of an existing loan to be paid off. The interest rate was more than if I was to do a regular fixed rate home equity loan but found it attractive that I would be able to use excess for a line of credit as needed. Unbeknownst to me because I had no loan papers from Pentagon Federal showing they closed my line of credit a week or so after I closed on loan and I would n't be able to use the loan as I expected. This would have come in handy in months where I was short and could have made a payment. I believe there are issues with Regulation Z compliance regarding how the closing docs were n't released in a timely manner.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-10-06

Longmont, CO

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-10-06

Watkins, CO

Applying for a mortgage or refinancing an existing mortgage

Mortgage: Conventional home mortgage

Complaint: Attn: Consumer Financial Protection Bureau (CFPB) XXXX Department of Regulatory Agencies (DORA) CCd: Pentagon Federal Credit Union (PenFed) and XXXX Formal Notice of Complaint To Whom It May Concern, I am a homeowner in XXXX County, Colorado, and I am in the process of refinancing my home with PenFed Credit Union, and initially submitted my loan application to them on XX/XX/XXXX. My initial loan application was done over the phone with a PenFed rep; PenFed and I spoke about home values, agreed upon a reasonable price we thought my home would appraise at regarding Fair Market Value, and continued the application process. The following week I found out I was Conditionally Approved pending verification of various documents etc as well as an appraisal. An agreed-upon target date of XX/XX/XXXX was proposed by PenFed as a conservative closing date, with my rate lock (which I opted for on XXXX/XXXX during the application) expiring onXX/XX/XXXX. All parties agreed this refinancing could very reasonably move more quickly and potentially even close before XX/XX/XXXX. PenFed and I continued to work through their internal process, and eventually all that remained was an appraisal of my property to be done. PenFed arranged to have a management company send an appraiser out to our property on XX/XX/XXXX. On XX/XX/XXXX, the appraiser, redacted, came to our property. He was very pleasant in person, professional, and both my wife and I were left with a positive impression. During this visit he also mentioned that he was a licensed real estate broker in the state of Colorado as well. However - everything from this point forward regarding the appraisers conduct has left us with the very opposite of our initial impression. The appraiser did not submit his completed appraisal to PenFed until the afternoon of XX/XX/XXXX, 5 days following the appraisal date, and I the borrower was not provided a copy of the appraisal by PenFed until mid-day on Friday,XX/XX/XXXX, 6 days following the appraisal. I have attached a copy of the initial Appraisal Document to this Complaint. Upon reviewing the appraisal, it was immediately apparent to me, a lay person, that the appraisal document was rife with inconsistencies, conflicting statements, omissions, and many other problems that were objectively - not subjectively - in error. Perhaps due to these problems, the valuation of my property seemed to be affected by the appraiser's blatant mistakes. Upon the insistence of the mortgage processor at PenFed I had been working with for the past month, I rushed on the afternoon ofXX/XX/XXXX to review, complete, and submit before PenFed's close of business a Dispute Form to PenFed. I have attached my Dispute Form to this Complaint for your review. In it, I attempted to call out the objective issues I saw that were clearly in error, as well as what appeared to be the subjective nature of the appraiser's conclusions. The Dispute Form also asked for 5 comps, and I endeavored to find homes that were extremely close to ours (we live in a relatively large subdivision, with many like homes) and provided those as well. On Monday XX/XX/XXXX, Tuesday XX/XX/XXXX, I earnestly and persistently followed up with PenFed so as to not lose any time in ensuring my Dispute Form had been received, that PenFed was working with the appraiser's management company, XXXX, to address these issues, and then rectify them in due order. During this period I had my concerns escalated to PenFed's management team, and was told repeatedly that they had not yet heard back from the management company, and by extension, the appraiser. Finally upon the morning of XX/XX/XXXX, PenFed informed me they had received an updated appraisal. However, upon opening it, I was shocked to see that absolutely none of my concerns had been addressed by the appraiser, and that in his updated Appraisal's "Supplemental Addendum" - literally the only change to the document I could verify - the Appraiser supplied a scant few sentences that addressed only the Comps I had provided, and none of my concerns whatsoever. I have also attached the post-Dispute Appraisal document. Both I and the representatives I spoke with at PenFed were highly surprised at this slow-to-respond, unprofessional and incomplete behavior, not once, but now twice from the appraiser and XXXX. Upon hearing few options of recourse from my contacts at PenFed, I drafted a Notice of Complaint, issuing forth a summation not dissimilar from this Complaint, explaining my reasonable and legitimate concerns surrounding the quality, competency, and accuracy of the appraisers and XXXX work. I set concrete and absolute expectations that should this dispute not be rectified by the close of business on XX/XX/XXXX, I would be submitting my grievances to both the Consumer Financial Protection Bureau, as well as the Colorado Department of Regulatory Agencies. I have also attached my Notice of Complaint. Upon sending this complaint, I had no contact from PenFed until the end of day on XX/XX/XXXX, upon which an escalating manager simply indicated she had forwarded this complaint to her management team. I decided at this time to allow for another day's leeway to ensure this complaint was received by XXXX and by extension the appraiser, and provide an opportunity for him to rectify the manifest errors and problems with now- twice unprofessionally-done appraisal efforts. On Friday,XX/XX/XXXX- only a week out from my scheduled closing date at that time - by the afternoon I had not received any contact from PenFed. I therefore called the manager I had been speaking with, only to find she was out of the office and gone for the weekend. I then dialed the next manager she indicated on her voicemail message would be the person to contact for immediate assistance, and too learned this person was also out of the office for the weekend. I then called PenFed's main number and was transferred multiple times until I was ultimately connected with a "Mortgage Resolution Ambassador" her title per her email signature - to attempt to resolve this. This individual has refreshingly been both helpful and prompt to respond to my concerns, but is clearly limited in the scope that she can assist me. Nevertheless I calmly explained my concerns and the problems I was having, she then asked me to forward to her both my initial Dispute Form as well as my Notice of Complaint, and she assured me she would be reviewing these issues ASAP and finding the right people internally at PenFed to ensure that they were advocating for me, the borrower, to XXXX, the management company, to review and respond to my concerns as necessary. I again shared with this woman my concerns about timing and rectifying these issues prior to the scheduled Closing Date as well as the expiration of my Rate Lock. It is imperative that this refinancing closes no later than XX/XX/XXXX, and funds are disbursed no later than XX/XX/XXXX, for a number of reasons, not the least of which is my youngest child, who is XXXX, requires XXXX and I must finance the XXXX through the proceeds of the refinancing. I allowed for the idea that no progress would be made over the weekend of XX/XX/XXXX and XX/XX/XXXX, and since Monday, XX/XX/XXXX, have been following up with this woman on a documented, consistent, professional, and regular basis to ensure this process would not be delayed. By mid-week it was clear that the management company, XXXX, had made no progress in addressing my concerns and was sharing no information with PenFed and leaving me, the borrower, in an untenable position. I continued to express my concerns directly to the mortgage resolution ambassador, and have been attempting throughout the week up to and including today, XX/XX/XXXX, my originally-scheduled closing date, to resolve these issues. As of the writing of this Complaint, the afternoon of XX/XX/XXXX, I have received no resolution to my concerns or complaints and at XXXX MDT (local time) received a quote in email of a response forwarded to me by Penfed, from either XXXX or the appraiser, stating "I was hoping to work on today, but I am going to need until tomorrow to take the necessary time to go through the rebuttal and respond to it. Thank you for your patience during this busy time." Let it be known that at no time have I attempted to engage in any unprofessional or uncalled-for contact with the appraiser; our only interaction was when he visited our home for his appraisal. I am absolutely shocked, as well as materially harmed in multiple and significant ways, by the callous disregard and ineptitude I have suffered by this process. As I have been informed by PenFed, due to federal regulations my closing cannot take place until next week at a minimum, and at this point that would only happen if I were to accept the appraisers and XXXX incompetent work as a true statement of fact, which it is verifiably not. Moreover, to add insult to injury, I am forced to pay $XXXX for the appraiser and XXXX incompetent and harmful work, that they apparently have no obligation to ensure is correct and reasonable. My only recourse at this point - having exhausted all other reasonable avenues - is to begin the Complaint process both with the Colorado Department of Regulatory Agencies, as well as the Consumer Financial Protection Bureau. I have allowed for both PenFed and XXXX, and by extension the appraiser, many opportunities to resolve these issues fairly and directly, but have been failed by these parties at every turn to rectify these problems in a reasonably expedient manner. While I am dismayed that this is the course of action necessary to me, the borrower, at this time, I feel I have no other course of action but to pursue remedy to the utmost of my ability. Thank you for your consideration.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief

Timely Response

2017-10-06

Omaha, NE

Improper use of your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Credit inquiries on your report that you don't recognize
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief

Timely Response

2017-10-05

Lewisville, TX

Improper use of your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Credit inquiries on your report that you don't recognize
Complaint: Some of the credit inquires on my report were not authorized. I have been in contact with the companies and credit reporting agencies regarding this matter. Credit reporting agencies told me to contact companies and the companies told me to contact credit reporting agencies.
Company Response: Closed with explanation

Timely Response

2017-10-04

Camp Springs, MD

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-10-03

TX

Improper use of your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Credit inquiries on your report that you don't recognize
Complaint: I have called XXXX 14 times since XXXX XXXX. On XXXX XXXX I received an inquiry on my credit report from XXXX. It was not anything from me, nor have I ever heard of this bank, so I called them and asked them why they ran my credit. They are unable to answer me. They say they do n't see where I, or anyone else applied for an account, credit card, loan or anything else in my name or with my social security number. They have no clue why they ran my credit. I have asked them to remove the inquiry and they said they would because they do n't know why my credit was even ran. Here it is, a month and a half later, and 14 phone calls later and they still do n't have an answer for me. Just a bunch of customer service representives keep telling me the fraud dept is going to call me back. Of course no one ever calls me back. I 'm tired of having to continually explain my problems, due to your mistake. A mistake that you are failing to fix.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief

Timely Response

2017-09-27

Itasca, IL

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account information incorrect
Complaint: I have a home equity line of credit with XXXX. For some reason it 's reporting as a credit card on my credit report with all three credit reporting agencies. This has caused other credits to deny my applications for new credit and increases in existing credit lines.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-09-25

Centerville Branch, GA

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Information belongs to someone else
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-09-24

Amity Harbor, NY

Improper use of your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Credit inquiries on your report that you don't recognize
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-09-22

Sumner, TX

Managing an account

Checking or savings account: Checking account

Problem making or receiving payments
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief

Timely Response

2017-09-21

Lexington, MA

Managing an account

Checking or savings account: Other banking product or service

Funds not handled or disbursed as instructed
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-09-21

Spring Valley, CA

Problem when making payments

Credit card or prepaid card: General-purpose credit card or charge card

Problem during payment process
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief

Timely Response

2017-09-19

Thompsons Station, TN

Trouble during payment process

Mortgage: Other type of mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response