OCWEN FINANCIAL CORPORATION
Consumer Complaints
There are over 28887 complaints on file for OCWEN FINANCIAL CORPORATION. Dated between 2019-12-16 and 2011-12-07.
Complaints Page 79
2018-09-05
Key Biscayne, FL
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: On XX/XX/XXXX, XXXX and XXXX XXXX filed for a modification to Ocwen Loan Servicing, LLC for my husband and me. On XX/XX/XXXX, a letter was sent from Ocwen to us that the application was completed as of XX/XX/XXXX. However, on XX/XX/XXXX, a decision letter was sent out to us and this came as a surprise to us because it was a denial letter for the modification. The result was astounding. It explained that our home is worth too much money. One would infer that if our home costs much more than what we owe the bank, then, that would be a good reason for us to get the modification for the property. However, this was not the result. Therefore, it stunned the people of the company who were assisting us and we were also astonished. The reason is that, XXXX and XXXX XXXX told us that they have been doing modification since XXXX and they have never heard a reason like that before and the same applied to us. Thus, XXXX and XXXX XXXX told us that they appealed that decision. Moreover, they stated that they also sent in a XXXX XXXX and XXXX XXXX Flex Modification application for us. We did some research on XXXX XXXX and XXXX XXXX Flex Modification and these are two of the links that we researched for information about it : XXXX XXXX XXXX XXXX XXXX XXXX Therefore, we have the understanding that we may be able to get the help we need from this modification, so that we wont go into foreclosure.
Ocwen kept the appeal from XX/XX/XXXX until XX/XX/XXXX to send us another denial letter, which we received yesterday XX/XX/XXXX. In fact, this is the fourth time they denied us for a modification in one year. For example, XXXX applied for us and it was denied, Florida Hardest Hit applied for us and it was denied an this is XXXX and XXXX XXXX second time and it too was denied.
As seniors, with a meager total combined income from Social Security of {$1100.00} plus {$600.00} from one of our daughters who are helping us, how does Ocwen think it is possible for us to pay {$1700.00} or even more each month for mortgage payments, keep up with other bills and to survive? At this time, we are not willing to accept any of the options Ocwen is offering such as : short sale or deed-in-lieu because we want to remain in our home which took my husband ten years to build up with his own hands.
Company Response: Closed with explanation
2018-09-05
Sm, KS
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: The CFPB incorrectly closed # XXXX. Ocwen 's response did not include any answers to the questions I asked : 1. The Current Total Amount Suspended, which may represent the HO monies, does not appear on any billing statement. True?
2. The billing statement dated XX/XX/XXXX shows a payment due for XXXX of {$1700.00} ( Exhibit 1 ). This amount was received by OLS on XX/XX/XXXX. True?
3. The billing statement dated XX/XX/XXXX shows the payment received on XX/XX/XXXX was applied to escrow on XX/XX/XXXX, ( Exhibit 2 ). The on-line transaction log, however, shows this payment applied to suspense ( Exhibit 3 ). True?
4. How can a single transaction be classified differently on the statement than on the transaction log? Please explain.
5. The XX/XX/XXXX statement shows that {$1900.00} was due ( Exhibit 2 ). The escrow amount on this statement was incorrect. True?
6. The prior months statement dated XX/XX/XXXX ( Exhibit 1 ) states escrow as {$600.00} instead of {$790.00} ( Exhibit 3 ). The following month dated XX/XX/XXXX, shows an escrow fee of {$760.00} ( Exhibit 4 ). True? 3 different amounts for escrow in 3 consecutive months. True?
7. On XX/XX/XXXX I contacted an Ombudsperson at OLS in XXXX, Iowa. I did not record their name. Before the call, I had researched that {$1700.00} had been applied to suspense ( i.e. unapplied funds ). I asked, and the Ombudsperson agreed, the {$1700.00} in the suspense account could be applied as payment for XXXX ( Exhibit 5 ). I can not understand the entries dated XX/XX/XXXX on this statement. It appears these entries were not treated as a payment by OLS. They should have been. True? Please explain the XX/XX/XXXX entries.
8. Beginning with XXXX billing statement dated XX/XX/XXXX, the billing date was moved from the first of the month to the middle of the month ( Exhibit 5 ). True? Why?
9. For 6 years my billing statements have been at the beginning of the month instead of midmonth. True?
10. I was not notified of this billing date change. True?
11. The billing date change had the effect of reducing the grace period and creating late fees ( assuming I continue to pay on the XX/XX/XXXX of the month which I always have and still do ). True?
12. On XX/XX/XXXX, Ms. XXXX XXXX, OLS Ombudsperson in XXXX, Iowa called me. She had responded to the complaint I filed with CFPB and the BBB. I was able to set a date & time when we would talk. Among many questions, I asked her to explain the transactions applied on XX/XX/XXXX. I dont think she knew. During our conversation, I discovered that Suspense on transactions was the same as Unapplied funds on the statement. It is very concerning that the first transaction date applied on XX/XX/XXXX ( as suspense ) was a transaction already posted on XX/XX/XXXX ( as escrow ). True?
13. Review the statement dated XX/XX/XXXX ( Exhibit 6 ). It states {$1800.00} is past due ( XXXX ) and {$1800.00} is due for XXXX plus a late fee of {$25.00} totaling {$3700.00}. During the call with Ms. XXXX I asked her if the account was current as of XX/XX/XXXX. Ms. XXXX said yes. Then why the late fee? Please explain.
14. Please refer to Exhibit 7. It shows that my account should be current. True?
15. I received a notice of Your Mortgage Payment is Past Due, on XXXX XXXX ( Exhibit 8 ). The second line 1 states Please pay the CURRENT AMOUNT DUE IMMEDIATELY OF {$1800.00} by any of the methods mentioned on page 2. The mortgage payment for XX/XX/XXXX was made on XX/XX/XXXX. This notice conflicts with Exhibit 6 and what the I was told by Ms. XXXX. True?
Over the last 6 years, OLS has incorrectly notified credit agencies of delinquencies many times.
I have diligently attempted to maintain the new modified mortgage current. It was signed in XX/XX/XXXX. The inconsistencies on OLS billing statements over the past 11 months, as listed above, requires a significant time commitment by me to know what is properly due each month. I have spent more than 80 hours on Dispute 5. I believe I am current. I am, however, being charged late fees.
I do not want OLS to continue to service my account. OLSs accounting system and statements can not be trusted. OLS requires an excessive amount of my time and we still cant agree on the status of my loan. Effectively I have been trapped, against my will, between OLS and the credit agencies.
I want OLS to remove the misleading information forwarded to credit agencies over XXXX and XXXX. I want to refinance with another firm.
Respectfully, XXXX XXXX XXXX | XXXX | XXXX CC : XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX, Kansas Attorney General Ms. XXXX, Ombudsperson, XXXX XXXX, Kansas Senator Ocwen Loan Services XXXX XXXX, Kansas Senator XXXX XXXX, Kansas 3rd District House Representative XXXX XXXX
Company Response: Closed with explanation
2018-09-05
Catalpa, VA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2018-09-05
Snellville, GA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2018-09-05
Santa Ana, CA
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2018-09-05
Soquel, CA
Attempts to collect debt not owed
Debt collection: Mortgage debt
Debt was result of identity theft
Complaint: Dear CFPB, Your CFPB Portal is proof of my over 12 complaints against several entities including XXXX XXXX, XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX, Ocwen Loan Servicing and XXXX XXXX, XXXX over the last five years. These entities are unknown to me.
All these entities have conspired to commit fraud by forging, falsifying and fabricating documents and instruments and recording them at the XXXX XXXX County Recorders office.
I want to report that another fraudulent Notice of Default Instrument # XXXX has been recorded by XXXX XXXX, XXXX at our XXXX XXXX County Recorders Office on my property located on XXXX XXXX XXXX XXXX, CA XXXX. Their is a projected foreclosure sale date schedule for XX/XX/XXXX.
OCWEN LOAN SERVICING, XXXX XXXX XXXX XXXX XXXX AND XXXX XXXX XXXX have committed IDENTITY THEFT by using my name, social security, private and personal information to create account # XXXX without my consent and authorization, in clear violations of my consumer protection rights under FDCPA, FTC, FCRA, TILA, RESPA and CA XXXX. There are no signed agreements, No contracts No business relationships between myself and these entities. No Disclosure, No Consideration, No Lawful Terms & Conditions, No Signatures of both the parties in interest. NADA. NOTHING.
Per the CFPB OCWEN Consent Order Agreement Settlement Term Sheet provision on page A-1 Section 1, Foreclosure and Bankruptcy Information and Documentation : " Servicer shall ensure that affidavits, sworn statements and declarations are based on personal knowledge, which may be based on the affiant 's review of Servicer 's books and records, in accordance with the evidentiary requirements of applicable state and federal laws. '' In XXXX the XXXX County Civil Grand Jury paid for the " Integrity of Land Records in XXXX County '' audit conducted by XXXX XXXX, Certified Mortgage Fraud Forensic Analyst. COPY OF AUDIT ENCLOSED FOR YOUR REFERENCE " EXHIBIT A ''.
XXXX XXXX 's preliminary findings identified the following : You have robo-signers galore ; fraudulent assignments ; unauthorized substitutions of trustee ; MERS fraud ; and a host of violations of California statutes.
XXXX, XXXX. Letter to XXXX. XXXX XX/XX/XXXX. TS.
In her expert opinion : Innumerable negative externalities result from this errant behavior, e.g., due process violations ; wrongful foreclosure ; wrongful displacement and homelessness ; clouded and unmarketable titles ; uncertainty in real estate transactions ; devaluation in property values ; erosion of the tax base ; social unrest ; undue burdens on social services and welfare programs ; increased crime ; vacancies ; neighborhood blight, etc. the price of which is paid at the local level.
XXXX, XXXX. Letter to XXXX. XX/XX/XXXX. TS.
ENCLOSED FOR YOUR REFERENCE " EXHIBIT B '' you will find the fabricated, forged, robosigned, and falsely notarized, Assignments executed by XXXX XXXX XXXX XXXX, and unlawfully recorded in violation of California Law.
The Substitution of Trustee, executed by XXXX XXXX XXXX on XX/XX/XXXX as Vice President for XXXX XXXX XXXX, and Notarized by XXXX XXXX XXXX on XX/XX/XXXX and recorded at XXXX XXXX County Records on XX/XX/XXXX.
Assignment of Deed of Trust, also executed by XXXX XXXX XXXX, as Vice President for XXXX, XXXX on XX/XX/XXXX and recorded at XXXX XXXX XXXX XXXX on XX/XX/XXXX.
ENCLOSED FOR YOUR REFERENCE " EXHIBIT C '' Please reference to full deposition of XXXX XXXX XXXX XXXX, XXXX XXXX XXXX vs XXXX XXXX XXXX, Case # XXXX CA, XXXX Judicial Circuit, acknowledged and confirmed robosigner.
I hope that with the new Executive Order XXXX " The Establishment of the Task Force on Market Integrity and Consumer Fraud '' signed by President Trump on XX/XX/XXXX the Department of Justice, SEC, HUD, FTC, California Attorney General, California Department of Business Oversight and our local District Attorney and XXXX XXXX Attorney will investigate, enforce and start prosecuting the white collar crimes of individuals within these entities orchestrating massive fraud not only with me but hardworking families and homeowners across the XXXX.
I applaud XXXX XXXX XXXX from Hawaii, letter to XXXX XXXX XXXX, Chair and Board of Director at XXXX XXXX XXXX. Addressing pattern of consumer harm at XXXX XXXX and DEMANDING ANSWERS. Over 3.5 million people harmed by fake accounts and over 400 families lost their homes in error. XXXX XXXX BANK is NOT alone and its NOT the only one creating, fabricating, and forging fraudulent accounts.
ENCLOSED COPY OF LETTER " EXHIBIT D ''.
Moreover, in light of these audits and discoveries I hope the XXXX XXXX County Recorders Office and the XXXX XXXX County District Attorneys Office work together to identify means by which fraudulent robo-signed documents can be identified early by the County and reported to the District Attorney. TO enforce California Penal Code section115.5 ( Forging, Stealing, Mutilating, and Falsifying Judicial and Public Records and Documents ) which provides for statutory penalties up to {$75000.00} for filing with the County Recorder fraudulent documents relating to the title of or security interest in real property.
As XXXX XXXX XXXX, Ex-Deputy Attorney General Department of Justice put it : " Corporations can only commit crimes through flesh-and-blood people. It's only fair that the people who are responsible for committing those crimes be held accountable. The public needs to have confidence that there is one system of justice and it applies equally regardless of whether that crime occurs on a street corner or in a boardroom. '' In conclusion, I'm demanding immediate cancellation and rescission of all fraudulent, unlawful, and illegal instruments, assignments, and documents recorded on my property XXXX XXXX XXXX XXXX CA XXXX at the XXXX XXXX County Recorders Office starting with the Notice of Default recorded on XX/XX/XXXX.
respectfully, XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-09-05
Las Vegas, NV
Struggling to pay mortgage
Mortgage: Other type of mortgage
Complaint: I am looking for help with our housing situation. Ive been a customer of Ocwen Financial Corporation for over 10 years, in those years Ive applied for mortgage modification and have been denied many times. I have an adjustable rate mortgage that is currently 6.5 %. Since XXXX, I have been upside down in my home value. I didnt walk away, Ive held on and I have tried to do the right thing. My mortgage has doubled and continues to increase. I cant get Ocwen to do the right thing and modify my loan to a standard home loan. In XXXX Ocwen accepted approx {$50000.00} from the Hardest Hit Fund and they continue to want more. I am now at risk of foreclosure as my mortgage continues to increase.
In XXXX, we went from a dual to single house home income after my wife became sick. Ive used my savings and now tapped into my 401k. I can no longer risk and spend my retirement to save a home from a company that doesnt make an attempt to make things right.
I can send more information including the total income they have received from me in over 10+ years. I look forward to hearing from you and can get into more detail.
Thank you for taking our case.
Company Response: Closed with explanation
2018-09-05
South Orange, NJ
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2018-09-05
Chestnut Rdg, NY
Written notification about debt
Debt collection: Mortgage debt
Didn't receive enough information to verify debt
Company Response: Closed with explanation
2018-09-05
South Florida, FL
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: LOAN # XXXX Too whom this concern : cfpb My name is XXXX XXXX XXXX XXXX XXXX. XXXX. XXXX, Fl.XXXX On XX/XX/XXXX I went down to the XXXX XXXX Tax Collector Office to pay my XXXX and XXXX property taxes. I was told that I can only pay the XXXX property taxes. XXXX XXXX XXXX had already paid the XXXX property taxes on XX/XX/XXXX. I call XXXX XXXX XXXX and ask them where they want me to send the money for XXXX property taxes. One of XXXX XXXX XXXX represented told me I did not have to pay the XXXX back taxes in one lump sum. If I would let them start an escrow account for taxes and insurance. I said no what if I let you escrow my property taxes only not my insurance. XXXX XXXX XXXX represented said yes we can do that. I said what the best deal you can give me. Loan Servicing represented said we already paid the XXXXand let us pay XXXX that will keep about {$14000.00} in your pocket. I said the problem with that I already paid my XXXX property tax. XXXX XXXX XXXX represented said what if we pay your XXXX property tax when it is due in XX/XX/XXXX. And we will call it your escrow shortage. I said the problem with that is you are going to try to collect over period of 12 month. XXXX XXXX XXXX represented said no let me see what can do. XXXX XXXX XXXX represented said ok the escrow shortage balance is {$14000.00} that will be collected over 60 months you will be paying {$230.00} a month plus the {$570.00} for your current property taxes. I said the only problem I have now if a new servicing company takes over can they try to collect the escrow shortage over period of 12 month. XXXX XXXX XXXX represented said no the new servicing company can not change the agreement between you and the prior servicing company. They have to honor servicing company prior agreement. Look at ( exhibit A ).
XXXX XXXX XXXX and Ocwen are partner look at ( exhibit B ).
One of Ocwen Settlement with ( cfpb ) failing to honor in-process loan agreed by prior servicers. Look at ( exhibit C ).
( THIS IS MY TRUE STORY ) XXXX XXXX XXXX interest rate was 8.25 % now once I enter into agreement with XXXX XXXX XXXX they then transfer Servicing to Ocwen their partner XXXX will tell me to send whatever proof I have of our agreement to the retention department in XXXX XXXX XXXX Fl. After 90 days of researching they then can file a foreclosure against me wish they can force me into an in house mod with an interest rate of 8.21 % after 4 years trying to send proof to Ocwen research department. They got the proof in XXXX. Ocwen represented then ask me why didnt i give them the proof before the mod took place in XXXX. I told Ocwen represented I did he said let me check. Ocwen represented said they have no record of me sending them anything at all in XXXX look at XXXX exhibit D ). I sent it by certified mail to Ocwen research department they sign it twice to in XXXX XXXX Florida Need I say more? Look at ( exhibit D ). Read the email from the Ocwen Attorney it did not took 4 year to give me an answer. Look at ( exhibit E ). This is my question to the Ocwen lawyer by email read ( section 1 ) after reviewing same ( exhibit A ) paper work that I fax and mail countless time to Ocwen Research Department in XXXX XXXX XXXX, Fl. After I received my Annual Escrow Account Disclosure from Ocwen Dated XX/XX/XXXX.Look at ( exhibit F ). This is the respond from Ocwen Attorney to my email. Look at ( section 2 ) telling me in so many words that our agreement with XXXX XXXX XXXX was I had 60 months to pay back on my escrow account not 12 month. When a bank starts an escrow account they escrow the taxes and insurance. Let Ocwen explain why in XXXX their where no escrow account for taxes or insurance until Ocwen force me into an in modification from an 8.25 % to an 8.21 % interest rate.
One of Ocwen Settlement with ( cfpb ) failing to honor in-process loan agreed by prior servicers. Why are Ocwen still doing this?
THIS IS WHAT OCWEN ARE DOING TO ME NOW.
1. Ocwen failing to honor in-process loan agreed by prior servicers.
2. Charging improper fees and hidden fees of a lock box.
3. Never credit me back {$6000.00} for place flood insurance.
4. Why are Ocwen still doing this?
XXXX XXXX XX/XX/XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-09-04
Belle Plain, CO
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2018-09-04
Plattekill, NY
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Complaint: I have a mortgage with ocwen bank and in XX/XX/2017 I put in for a modification on my mortgage and it was granted in XX/XX/2017 and the company said I didn't have to make any payments until the modification process was completed. But they put on my credit report I was late XX/XX/XXXX and XX/XX/2017
Company Response: Closed with explanation
2018-09-04
Patterson, MD
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: I inherited my mother 's home as her sole heir through her recorded Will when she died XX/XX/XXXX. The home has a loan through Ocwen Loan Servicing/XXXX XXXX XXXX XXXX that originated XX/XX/XXXX. In XX/XX/XXXX, while I was residing at the property, the loan fell behind due to the financial strain of the circumstances and in XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX, I attempted to assume the mortgage through a family transfer package with plans to follow with a modification application to address the arrearage per Ocwens ' council. All 3 transfer attempts were denied, per Ocwen, due to the lack of my possession of the property deed. In XX/XX/XXXX, I again applied for a family transfer based on my inherited rights and at the encouragement of Ocwen and was denied due to not residing in the property at the time of the application. In addition, I was made aware that despite my inherited interest in the property and payment of the monthly contract amount I was not eligible for family transfer. Specifically, if transfer occurred while I was not residing in the property or if said property was rented for 3 years or more, the mortgage would be due and payable. I have been making mortgage payments as agreed with Ocwen however I am now barred from title and ownership because I reside in Maryland to work as a XXXX XXXX on XXXX XXXX XXXX. I asked for an alternative resolution and was not provided with any options.
Company Response: Closed with explanation
2018-08-31
Ellenwood, GA
Struggling to pay mortgage
Mortgage: FHA mortgage
Company Response: Closed with explanation
2018-08-30
Chicago, IL
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: Ocwen loan company has received several modification request alongside hardship request from me. For some reason they have the idea that a property owner can not redeem their property from foreclosure proceedings.
This company has not taken all the steps to ensure that all homeowner laws have been abided by and the buyer should be aware of their deceptive practices.
Company Response: Closed with explanation
2018-08-30
Hialeah, FL
Closing on a mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2018-08-30
NH
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: This is the second time contacting CFPB this year about Ocwen. The first time Ocwen agreed to put the mortgage in my name only as long as I had the paperwork notarized which I did immediately. I called the second week in XXXX and did not receive the relationship manager I was given but was passed onto another. I believe his name was XXXX. I asked him if my paperwork was received and he said yes. I then told him I didn't see where it said a dollar amount I needed to send in or where I send it to. He told me they wouldn't need the money they just needed to get the final approval on the paperwork. Said call back in a couple weeks. A couple weeks went by and I called again. They said that it was still going through the process and should be done soon. I called every two to three weeks checking on this and each time receiving a different relationship manager. Meanwhile they would not take my mortgage payments. Two weeks ago and I called again livid! The women I spoke with told me that all I had to do was send them {$2800.00} and they'd approve it. What?!! I've been wanting to pay three months ago and now they tell me once again if I send them money they will approve it!
I honestly do not know how this mortgage company is allowed to continue the fraudulent business they have! Every single day I'm stressed to the max wondering if today is going to be the day my house goes up for foreclosure! I on top of all this have received a notice that I will be getting a temporary trial period payments ( Nothing I've seen yet ) and a lawyer that is saying that my house is going to be foreclosed on if I don't pay the full {$64000.00}! Btw before all this modification bs, I only owed {$49000.00}. So I have no idea what the truth is, where I'm suppose to turn and again, how this bank can continue to do this to their customers!! I hope once and for all this gets resolved and Ocwen is made to stop playing with peoples lives. As you can see from these documents, this is what I'm dealing with.
Company Response: Closed with explanation
2018-08-30
Manassa, CO
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2018-08-30
Agoura Hills, CA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Company Response: Closed with explanation
2018-08-30
San Gabriel, CA
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: On XX/XX/XXXX, I tried to make a payment of {$6000.00} to OCWEN to reinstate my home loan. I was informed by OCWEN that the property was sold on XX/XX/XXXX..
This was a grievous mistake on the part of the bank as the loan officer told me that I had until the end of the month, XX/XX/XXXX.
This caused my great difficulty as I had to scramble to secure a new residence..
Company Response: Closed with explanation
2018-08-30
Lawrenceville, GA
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2018-08-30
Compton, CA
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2018-08-30
Cadwell, GA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2018-08-30
Bixby Knolls, CA
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2018-08-30
Murrieta, CA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Company Response: Closed with explanation