OCWEN FINANCIAL CORPORATION

2017-04-25

Bermuda Dunes, CA

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2017-04-25

Tuckasegee, NC

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2017-04-25

Miami, FL

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-04-24

Oak Grove, MO

Struggling to pay mortgage

Mortgage: VA mortgage

Complaint: Ocwen XXXX I was told they many time that they sent information to there legal department to pay them I had s ent Ocwen documents Check Stud, Tax and banking documents via fax without any success Owens the n keep telling me that they did not get those documents for months Then I had contacted XXXX XXXX XXXX XXXX to send those documents via fax they said that they did not get those documents Then I had co ntacted my VA REP to send those documents after about four days Ocwen sent me a Mod Pack It about that time I got feed up with Owen I contac ted a third-party for help The fresh Start Ocwen an told that they The Fresh Start would be my th ird day contact XXXX XXXX XXXX XXXX deman letter *Specific QWR was sent to Owen with they dismissed it by Ocwen ( Request every aspect of the loan transactions ) Real State Settlement Procedures Act Ocwen still have not resond with any answ er to the XXXX Demand document or the QWR XXXX - XXXX XXXX XXXX XXXX Service- Connection M issouri non Judical forcloser CFPB Case number XXXX
Company Response: Closed with explanation

Timely Response

2017-04-24

Ocklawaha, FL

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Complaint: In XXXX , after Hurricane XXXX I applied for and granted a forbearance ( Disaster Relief ) by Ocwen. As stated in prior complaints this company is very deceptive, I have been notified by XXXX credit reporting agencies that my payments for the XXXX months for forbearance are now being reported as 90 days late. This has tremendously brought down my XXXX XXXX . I spoke with the Ombudsman from Ocwen who assured me, as well as apologized XXXX times. That my credit would in no way be effected, these payments would go on the end of my loan. However, this is not the case. It has also been reported that they were late payments made in XXXX and XXXX that are not true, Ocwen said these should have been removed in XXXX . Looks like that was another lie. I am suffering from XXXX XXXX and the undue stress of their practices is wearing on me. I think Ocwen needs to understand everyone is not going to stand for their bad practices. I would like this resolved ASAP, as I look for another mortgage company to service my needs.
Company Response: Closed with explanation

Timely Response

2017-04-24

Three Bridges, NJ

Struggling to pay mortgage

Mortgage: Other type of mortgage

Complaint: This is a complaint regarding Ocwen Loan Number : XXXX . Property address : XXXX XXXX XXXX XXXX XXXX NJ XXXX Been having issues with my loan mortgage service company, Last XXXX XXXX wrote Ocwen say going to the home up for sale, But its still under water because of my mortgage modification over increased what I originally paid for the home, So they suggested I do a new loan modification, and it was much more than I was paying now with even high balloon payment, And I was put on a trial loan modification they failed to look at my income and my monthly expenses as Im now making less money, This new loan modification was more than half my monthly income. So I than say no I do not want the new loan modification because I can not afford to pay more, So than me and my wife decided lets see what options Ocwen has for us, So I call Ocwen fully qualified off shore representative relationship XXXX , I asked what Options does Ocewn provided to liquidate the property I can no longer afford? certified relationship XXXX advised You can do a short sale or a Deed in XXXX where you can get $ XXXX {$12000.00}, So we ok thanks give us time to think about this. So what we did was lower our home price to see if we get any bites or sale and save our credit, Nothing happened, So at this point I said ok lets call back Ocwen confirm we can get $ XXXX {$12000.00} and apply for the Deed in Lieu, at least this way I can pay the {$7000.00} on the air conditioner and central heating system and have money to move. So I told this sounds good a least I can walk away with some funds for moving cost a rental and pay off other expenses and the {$7000.00} on the air conditioner and central heating system I have on the house, So I processed had them start the process of the Deed in Lieu, and they asked me for some information and if and how long was married, Gave then the info so they could validate house title was free and clear. But On XX/XX/XXXX received a call from XXXX XXXX our specialized HRD Escalation Agent for our account advised we would only get nothing or maybe up-to just {$3000.00} as relocation incentive with Deed in Lieu option. However this is not what their XXXX representative said to me when I called on XXXX he said Id get the amount of $ XXXX {$12000.00} with deed in lieu, and that is why I went for it in the first place. How can Ocwen tell me XXXX thing and then another? After all been in this home for 12 years now and owe more that I originally paid for it, plus I paid off XXXX equity loans and still owe {$7000.00} on the air conditioner and central heating system. Is there not a human at the end of my loan with any hart or compassion that can see issue I have, only asking Ocewn for the $ XXXX {$12000.00} with deed in lieu to hand over a close to {$530000.00} dollar investment. My original loan/purchase amount was for {$360.00} in XXXX XXXX , On top this we had XXXX equity loans, XXXX with Key bank for about {$30000.00} + equity loan for {$80000.00} with XXXX bank. We settled and had both equity loans payed off clearing title on the house. Until the mortgage modification where new mortgage jumped to {$440000.00}, This new loan also asking me for a balloon payment of {$140000.00} at age XXXX .In addition I had the kitchen updated, new in ground pool installed, and last year an entire new air conditioner and central We have on the market over XXXX because there no room to sell conventionally because reality and closing cost would not be covered we were willing to do the Deed in Lieu option, but was willing to walk away as my income is less and taxes are going up. Even XXXX airlines changed its policy, They will now pay customers up to nearly {$10000.00} to give up seats, I 'm giving up my home XXXX and Ocwen ca n't give me $ XXXX {$12000.00}? In reality should getting more than $ XXXX {$12000.00},. The fact I still owe more on my home than its worth over last 12 years and never refinanced and still have a loan higher than original amount paid makes me feel Ive been renting my home through Ocwen where all the last 12 years of payments on top of hundreds and thousands of home improvements to the home h ave gone in the trash. I 'm giving up my home and Ocwen i s offering nothing.. Now its XXXX , and now I owe Ocwen {$370000.00}, The home could sell today for $ XXXX so Ocwen stands XXXX make a profit. Ye sterday I call A HUD housing counselor gave them the information, They even called Ocwen with me on the phone to see if Ocwen can provide relocation over {$3000.00}., But Ocwen said have to call back Monday. , Today I called Ocwens deed in lieu department, Now again getting conflicting information, Now say if I apply for deed in lieu it will not go in as a settlement, and they will try and ask the investor if they can do better on relocation assistance, This now has me update the Rep from Ocwen states, You should do a short sale and it will go in as settlement and owe nothing? I said they told me a deed in lieu would also go in as a settlement, But rep saying NO, only short sale would .. and would still offer {$3000.00} as relocation incentive. Because of this now not sure what to do afraid if I turn now on short sale now the time falling behind will harm my credit further because of Ocwens conflicting information over the phone. How is Ocwen allowed to overinflate mortgage modifications way past t he home owners income and mess up Home insurance payments I had to pay myself in XXXX as they told me it changed and it homeowners problem to later changing it back to escrow, and steal my funds from XXXX on my Principal forgiveness as I did not receive all may payments, and also XXXX up my credit report saying im 125 days late, if I were would they have not foreclosed?, Try and sell me another over inflated mortgage that would take generations to pay off, and or send me useless letters in the mail, saying nothing .. but XXXX contact Ocwens Customer Care Center at XXXX XXXX XXXX XXXX XXXX or additional information regarding the account ) Tired of the run aroun d, Ocwen should provide us with the $ 10,000- {$12000.00} that was said on the phone the 2 times I called, Now pulling it back calling me today saying that there only offering me and my wife nothi ng or maybe up-to just {$3000.00} as relocation incentive..
Company Response: Closed with explanation

Timely Response

2017-04-24

Plymouth, FL

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: Ocwen Loan Servici ng messed up my escrow account and increased my payment from approx. {$600.00} per month to over {$1100.00}. This caused me, as a single mother of XXXX minor children, to go into foreclosure. I repeatedly filled out the RMA loan modification requests ; more than 10 times in fact. Finally, after literally years of sending the RMAs over and over again and begging them constantly for a loan modification, Ocwen finally sent me a loan modification titled " Home Affordable Modification Agreement ''. T he modification was incorrect in the amount owed, it said I owed {$130000.00}, when in fact I owed approximately {$93000.00} . ( th e original loan amount was {$77000.00} and I had paid on it for years prior to Ocwen 's mess up with my escrow account ) Even though the amount they claimed I owed was wrong, I accepted it anyway to save our family home. I accepted it, but asked them to correct the balloon payment that was attached to the modification agreement at the end. The balloon payment at the end should have been {$38000.00}, not {$93000.00}. I explained to Ocwen over and over again to please look at their modification agreement and then look at their attached balloon payment. It was simple math on the modification document and the balloon payment attached to the modification agreement was wrong. I begged them to just fix their error and told them repeatedly we would accept the modification agreement ( even though it was tens of thousands more than I owed ) with the balloon payment fixed to reflect the actual modification document it was attached to, i.e., {$38000.00} balloon payment at the end, not {$93000.00}. I have had to pay attorneys to fight the foreclosure for years, I have paid forensic auditors to show Ocwen I did n't owe what they claimed, etc. I was willing to pay way more than I owed them if they would just fix the balloon payment. This is almost hard to believe that this is not purposeful fraud on Ocwen 's part. Obviously, we all see in the media the multiple times your office, the CFPB, and XXXX XXXX XXXX XXXX 's Office of Mortgage Settlement Oversight has fined Ocwen for this exact kind of false and deceptive trade practices. Please, please please help me before Ocwen causes us to lose our family home. I am a struggling single Mom. Our home is all I have. Thank you.
Company Response: Closed with explanation

Timely Response

2017-04-24

Franklin Lks, NJ

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-04-24

Palos Park, IL

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: I own a condominium unit in XXXX , Illinois .I have owned it since XXXX . Approxiamaately 9 years ago the mortage was sold to Ocwen Mortage loan Servicing. During that time it has been a total mess trying to deal with them. They raise the mortage whenever they want to, charge me whenever they want to. I have a speech impediament, Stuttering, so when I talk to them its always a problem. Normally its a person from a foreign country that I am talking to.I am XXXX years of age with serious health issues. I have XXXX XXXX XXXX , XXXX , XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Prescribed by my doctor. I weigh XXXX lbs. and when I walk up the stairs at the condo, '' XXXX floor '', XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX . There is no elevator in the building.I had to stop working because of my health! I was a XXXX XXXX XXXX for 37 years. I ca n't do that anymore. According to Ocwen, I am behind {$4300.00}. Loan # XXXX . And the mortage is not going down! The principal balance is still at {$63000.00}. I sent them a letter explaining my situation. And they keep sending me BILLS!! The latest is Delinquency Information. dated XX/XX/XXXX .
Company Response: Closed with explanation

Timely Response

2017-04-24

Mission Hills, CA

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: in XXXX we refinanced our property with XXXX XXXX apparently they were a little broker firm dow n the street we a ctually were setup to sign with XXXX XXXX coming from XXXX same little broker down the street came a year after the first refinance, the loan was a XXXX loan at 30 year fixed we paid all the payments on time to various loan servicers throughout the loan, in XXXX ahmsi american home mortgage made massive mistakes in accounting we should have never been in foreclosure, they refused the payments ultimately at one point and r efused to take any more payments insisting we had not paid one, in XXXX we filed a federal lawsuit with ah msi and XXXX and XXXX power default resolution, the assignments of mortgages were filed with XXXX XXXX XXXX XXXX which is the same signature as the foreclosing trustee XXXX XXXX , XXXX they are supposedly the newest trustees working for ocwen, in XXXX before ocwen started servicing the loan ahmsi had changed their name to homeward residential our payments were refused in XXXX XXXX in XXXX XXXX we borrowed a hard money loan to pay the payments they claimed we had not paid but were again paying the demanded amount over again the quote was for XXXX on XXXX the same day we got the faxed quote we went to out bank as instructed by power default services homewards subbed in trustee s and sent same day air fed ex a cashiers check for XXXX after i came home from sending that payment out i did n't know if it counted for XXXX XXXX so i wrote a check to homeward in the amount of XXXX a regular mortgage payment including late fees, they at that time transferred the loan to ocwen loan servicing, still no money was placed against the loan balance and it definitely did not reinstate our loan in XXXX i received the XXXX XXXX payment in the mail saying the excuse they no longer serviced the loan and returned my check, during the last 3 years after everyday making complaints with them, you and every other state local office bureau and attorney general, comp of currency sec, fdic federal trade office of thrift super and the list goes on bbb doj doc, consumers affairs i got nowhere our money had been stolen over 300,000.00 in actual payments had been paid yet the house remained in foreclosure, they took the house at trustee sale which is again robo signed and the same signature as the notary and sales assistant at XXXX XXXX , my husband has since died and we struggled to save his life during this time he was XXXX XXXX XXXX XXXX XXXX XXXX XXXX for three years being XXXX XXXX XXXX XXXX , and still fighting to get some resolution feeling totally ripped off ocwen has tacked on XXXX in foreclosure costs and property inspections, as well as we were charged for property maintainence fees when they didnt do any maintainence on the property, it was like totally amazing i couldnt get my point across i have numerous complaints with your company since you opened, still the same complaint except nothing entirely got looked at, any response was bogus and untrue, when the foreclosure sale happened we were not made aware of it actually i wasnt made aware of it they foreclosed when they found out my husband had died not two weeks later. no notices were served as to a date or time of sale or where, i ran a title search and found out weeks later of the sale, and when the eviction came they served a lady who answered the door who took the paperwork on my husbands behalf and did n't tell us until they filed for default from no response, i hired a lawyer to sue for wrongful foreclosure and to fight the unlawful detainer cause we 've owned the property since XXXX and have a machine shop in the rear portion of the property that i have almost killed myself trying to move it out before we get kicked out, in fear they would seize my personal belongings and all our equipment or my dead husbands XXXX XXXX XXXX and construction machinery, frantic about it i filed this lawsuit and since the foreclosure the sham attorney has charged me almost XXXX in fees and is demanding an nother XXXX this month im going broke and my borrowed money to save the property is balloon payment is due this year in XXXX of XXXX i am now faced with the loss of that property because the money was stolen by homeward and o cwen. ocwen has sent me a statement that shows they tacked on XXXX in unpaid interest this amount is so incorrect XXXX in back escrow amounts and i paid the insurance but they charged me for it anyways, they came to the attorney i retained with a settlement offer pending i retract my complaint with your company, its total blackmail saying if i dont take back my complaint from you my offer in settlement wo n't look so good, today i got the offer they proposed and its far from my original XXXX loan amount now the offer is im to pay XXXX principal and interest ( ( get it interest on the unpaid interest ) ) monthly payments of XXXX which is far more than the normal payment of XXXX not including late fees and at the end of my 30 year fixed rate of XXXX im to pay a balloon payment of XXXX and they will not finance that for me so my loan refinance ha s turned into well overt 1.5 million dol lars at the end of a 30 year duration this is so way beyond forgiving some principal they are liars and fraudulent now blackmailing me to withdrawl my complaints to reach some kind of offer, and because i did n't do it and retract the complaint that was my XXXX off blackmail and now here 's another complaint. fraud and forgery is continuing within the ocwen company still after all the lawsuits and filings of bogus paperwork fabricated within their business and still california or any state regulator tu rns a blind eye and a dea f ear to this happening why is this happening and why are you letting them get away with it? it is unbelievable. so here 's another complaint for ocwen to not choke on actually how many complaints come from people pertaining to forgery and theft and predatory blackmail before you close them down i guess it does n't matter i certainly have lost all faith in justice and our california government doing anything about it is it you people get kick backs from this company that you would let it continue to harm california neighborhoods and kick people on the street making hard earned dollars get stolen and fraudulent paperwork go by the wayside to help the ocwen family out after all XXXX XXXX still owns 100 % stock shares in ocwen as does his brother who operates in florida, XXXX now just owns 100 % of XXXX which is the management company of all the stolen houses and he owns the XXXX website that sells them and the t rustees XXXX XXXX is also owned 100 % by XXXX XXXX how are you people lettin this theft and fraud to continue.?? more questions that will never be answered another stupid complaint cause i wanted to tell the story again can you even imagine
Company Response: Closed with explanation

Timely Response

2017-04-24

Succasunna, NJ

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: I had applied for a modification on my property and have received more than XXXX modifications in the pa st 7 + ye ars. I had applied 1 year ago and the process took the whole year to give an answer. In the meantime m y Condo Association has filed to foreclose on my Condo for past due fees. In NJ there can go ahead of the First Mortgage. In XXXX of XXXX I filled a Chapter XXXX Bankruptcy. I was asked by my mortgage company to continue submitting documents to hopefully get another modification. Since filing for the Chapter XXXX bankruptcy there have asked for documents in many many different forms that were very strange. They wanted proof of income but in XXXX XXXX they told me a XXXX was not proof of income. I was in the mortgage business 20 years ago and could not believe this was true. I did finally send an acceptable document and then they rejected my application but failed to send anything in writing to me or my attorney ( They have said many times they had sent documents. Never. ) I was told to apply again but The response which was also not sent was that that they could " not lower my payment by 20 % and therefore I was rejected ''. ( This only took 2 weeks. ) I spoke with my mortgage rep at the mortgage company and he was able to email me the letter. I then read my local newspaper XXXX XXXX XXXX XXXX and saw that you are suin g Ocwen Loan Servicing a nd that is my mortgage company. I also have had a add-on of property insurance and it took, me 18 months of fighting and just 3 week ago they agreed I was right and credited the money back to my escrow account. I can not get a copy of my escrow to see if there are any other add-ons that need correcting. I do n't know what can be done but this company will not talk to me. or my attorney. I am a recovered XXXX XXXX XXXX patient. My health is doing very well. I have been able to increase my income and I was told that was the reason for the last modification denial. Now the reason has changed. I do n't understand there current reason and do not know what to do to save my home. My chapter XXXX may be able to work but Ocwen 's reason is the modification denial is making that impossible. When I read the newspaper article I thought I should contact you for your help.
Company Response: Closed with explanation

Timely Response

2017-04-24

Oxford, GA

Struggling to pay mortgage

Mortgage: Other type of mortgage

Complaint: To whom it may Con cern, I was a resident of XXXX Va. and My mother was a resident of XXXX Ga. My grandmother brought a home in XXXX Ga with her and my mom. My grandmother passed away and I started traveling back and forth from XXXX to Georgia a 6 hour drive both way to care for my mom after my daughter and her family left and relocated back to New York. By XX/XX/XXXX I became ill and hospitalized at the time I owned a business but due to my illness it became impossible to keep it opened~ I struggled to pay bills in both places and was paying Ocwen 2 -3 m onths payments at one time to catch up if payments were behin d, By XX/XX/XXXX I ha d several XXXX my mom had to be placed in a XXXX XXXX and I had to apply for XXXX , The house went into foreclosure after I miss ed XX/XX/XXXX XX/XX/XXXX and the XX/XX/XXXX XXXX gave me an advance payment but I was short of {$600.00} and Ocwen would not accept a partial payment so I went to a housing help center and was assigned to XXXX XXXX from the XXXX XXXX XXXX XXXX who started the process and paper work on the assumption and modification process, and assured me as soon as they finish the modification there is a program that they were going to get me approved for it is a program that helps pay the mortgage monthly for a few years. I did an assumption first and that is when the problem begins, The Owner which was my grandmother left a last will and testament which states the property is to be will out to My youngest Son who suffers from XXXX , She was very closed to him, I believe this was her way of making sure that no one could sell the property so that her daughter my mom and my Son who has XXXX would be okay because the area was a good place to be safe for them both~ So when I did the first assumption it was in my name and XXXX name I was not an expert at this at all, after I sent the assumption package they then immediately started on the modification first with my grandmother whom they got confused with my mom I think? Then when we got that situation straighten out we re-did the modification under My income and XXXX income and my grandson XXXX 's income Now that the Modification is all done and straighten out which took close to a year? is that normal? They are now requesting another assumption? well this has been going on sinc e XX/XX/XXXX , My mother was gravely ill and her only wish was to come back home and be with her family before she past but I was hesitant by the possibility of a foreclosure So I asked her to hang on we were almost done but it took far longer then I would have ever anticipated and she never got her chance to come back home she passed away XX/XX/XXXX a t XXXX XXXX XXXX Now I was at the courthouse trying to speed up t he process of probating the will which was being held up until my mother could be cleared mentally able to either accept or contest the will? which is just county procedure But once I told them my Mother was now deceased I now need to re-file the request in which there now is no living heir to contest or accept which now makes it less complicated Okay Now to the punch-line I am not saying that Ocwen is a bad c ompany at all they helped my family and they seem to have been working very hard to help me, But the Assumption Dept. has failed to send me another assumption package? which was requested by my Case manager XXXX XXXX a very nice lady and many other representatives and this has been going on for months? it ca n't be that hard to forward a package from the assumption dept. then they took my foreclosure status off of hold????? when I asked why they are telling me because I did n't send in the assumption package???? How can I send in a package that I have yet to receive? I have informed them that I have n't received the package they even requested that it be sent via email nothin yet I do n't like the feeling that they may be h olding this assumption package to deliberately cause me to foreclose on this property, XXXX XXXX has not contacted me and that alone is very unusual for her, she is very accurate and detailed at what she does. And seems to be a very honest person so if she knew they were not doing the right thing by at the assumption dept. level it would seem she would avoid speaking with me at least I would think so because she is so trust worthy and honest I would assume that would be hard for her to do I can tell by her demeanor~ Ocwen offered m e {$10.00} to relocate a few months ago I did n't take the offer because I was n't sure I could make a decision like that since I am not the heir of this estate, I felt it is not my will to do so My grandmother left this property in trust for XXXX and he will turns XXXX in 5 years Then the property can be put into a trust for XXXX I contacted home s for habitat and told them my situation before my mom died and they are willing to come and help renovate the house which is in pretty bad shape from poor maintenance and since my stay here I see that it must have been a task for my daughter with her hands full, But there is a 25x45 foot pool that is inoperable condition and it is 12 fe et deep and I do not swim smh~ There is electrical problems in and outside of the house the problem from the leak in the pool has started cracking the concrete surrounded by the pool~ there is water damaging inside the kitchen ceiling and familyroom a new fence is needed Code enforcement has came for numerous issues, it was unbelievable when I got here So to the point I had to sell my property just to get this property in order I put a new roof on this house they nailed table mats in the attic where it was leaking? This house which was built in XX/XX/XXXX is old and I had to r eplace electrical appliances and sockets and the back side of the house has no working sockets so I had to run extension cords SMH~ I h ad to redo the kitchen floors but it is still somewhat uneven with a sort of a slop if that makes sense? then only to be told recently that the property needs excavating and with the unsuccessful work I paid for on the pool which now needs electrical work and it has to be re-cemented? it is an in ground Granite pool so much money spent already and I have all my receipts Thank Goodness I had to have the porch done over, panels replaced, grass done, trees done and carpet replaced in formal living room, and now if habitat of humanity helps they will replace the windows, close and seal the pool and fix the electric issues now as for the excavating? I am not sure because that was n't an issue in the original request for assistance the wood floor in the family room I had done over and there is mold in the basement all around the lower area near the floor and the outside lights does n't work The toilet in the middle bathroom needs repair though they came out already I have a home warranty but the tub in the master needs to be replaced and they do n't cover that and the door entries are swollen and need to be replace they keep getting stuck when you close them it is th e three d oors on the nd level, the cooling units went out while here and I had to have them replaced and the chimney is collapsing which I was told the insurance company should come out to replace but I was waiting for the modification because of the foreclosure, they say the insurance people will give me a hard way to go if I make a claim now?? The stair railing needs to be put in there is none? and the attic is a whole other situation So I figured if I can get the help to renovate the property get the loan modification which will be coming directly out of XXXX account into Ocwen 's a ccount and I can handle the utilities and now I have the insurance in my name and I am going to find a PMI insurance so that if anything happens to me the house will be paid off So XXXX will not have to go through this ever again and I understand the past situation seems like a failed attempt on this loan but you must understand there was no t one but two elderly people here and they did the best they could Now I do agree on one thing and t hat Is that This community is very nice and safe for XXXX and they all know him and look out for him, I would really prefer that he stays here~ Just in case something happens to me '' I am sure he will be just fine right here even if he has to be on his own. We are on a fixed income but once I turn XXXX I will get double my income and my retirement and my widows benefits and if anything happens to me XXXX is well off as the beneficiary I am not sure what is going on but I have sacrificed way to much Spent a fortune on property that was n't my own trying to save my Sons estate if Ocwen did not want to honor the Last will and testament they could have been honest about it but to lead me on for over a year and not even giving me time to seek housing after selling my own property trying to fix there 's up only to be taken away and sold behind my back is being deliberately cruel and inhumane And I just do n't see them as that way I think many complaint s may just come from people not understanding the procedures or not inquiring because my interaction with them seems to have been pleasant I just need for them to put the foreclosure back on hold as it should rightfully be and send me the assumption package as per requested months ago By my cas e Manager and othe r representative s Ocwen is not a re gular mortgage Company but they seem to be very kind and they seem to do well I have had to deal with worst, So no huge company goes without a complaint because you just cant please everyone that is understandable but this assumption situation has drawn some concern with me th at it may be some form of predatory practices and I hope this is truly not the case because I really think highly o f Ocwen and everyone I tell that too says I 'm crazy But they have already experienced foreclosure while I am still holding on So I guess that is my opinion. As they say one bad Apple does n't spoil the bunch as for one bad situation~ Ocwen d eals with millions of cases like this they get al these difficult situations if anything they should get good recognition for the hundreds of loans that they saved not the few that they did n't. It only takes one worker t o fail to do they 're job they were hired to do to cause someone to lose they 're home and it is not the whole company just the wrong staff member and another thing never leave young adults to do a job they are clearly not prepared for SMH~ So Please Help in this situation maybe if you contact the people in that dept. this will be all resolved Because why would they withhold documents needed for me to fill out and return and then hold me accountable? and putting my foreclosure status back on active when it was on hold? That does not sound like Ocwen so s omething is very wrong. I have sunk all that I have every dime including my savings to try and repair and fix this home up for my Son I have been ready to pay mortgage over 7 months now and I even offered to pay the taxes this year if they had n't done so YET '' So I am trying here please help if you can if you can Thank you and Be Blessed
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-04-24

Chicago, IL

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2017-04-24

Clayton, MO

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: I HAVE MADE SEVERAL ATTEMPTS TO SE ND OCWEN FINANCIAL CORPORATION A LOAN MODIFICATION PACKET. EACH METHOD OF DELIVERY THEY CLAIM TO NOT RECIEVE THE DOCUMENTS TO COMPLETE THE LOAN MODIFICATION. AND WHEN THEY ASKED FOR ADDITIONAL INFORMATION IT IS ALMOST IMPOSSIBLE TO GET THEM ANY DOCUMENTS. IT ALMOST SEEMS AS THEY ARE TRYING TO FORCE ME INTO FORECLOSURE. I AM SENDING THEM A COMPLETED LOAN MODIFICATION PACKET TODAY AND ATTACHING THIS COMPLAINT TO THE PACKET. I WILL SEND IT CERTIFIED MAIL ON X/XX/2017 BY WAY OF US POSTAL SERVICE AND WILL SECURE A COMFIRMATION OF DELIVERY. I HAVE FAXED DOCUMENT TO THEM, MAILED THEM CERTIFIED, AND EMAILED THEM TO THE COMPANY. THEY HAVE SUPPLIED ME WITH A LOAN CONSELOR BUT HE IS NEVER AVAILABLE FOR 2 MONTHS I HAVE NEVER SPOKEN WITH HIM AND HE NEVER RETURNS ANY OF MY CALLS ... ..
Company Response: Closed with explanation

Timely Response

2017-04-24

Point Arena Air Force Statio, CA

Trouble during payment process

Mortgage: FHA mortgage

Complaint: Loan o riginated in XXXX XXXX with XXXX XXXX XXXX . Loan number XXXX Located in XXXX XXXX Ca XXXX XXXX XXXX XXXX HUD loan # XXXX XXXX XXXX PHONE XXXX XXXX XXXX XXXX I was told. I was told to write to the freedom of information act to get documents. We lost ours in a fire. I did and was told they could n't come up with them. Securitized interest balance was XXXX I was told to ask Ocwen for : Transaction history from prior Servicers. Never received. Account history. Was received XXXX Could n't make sense of It. Then the loan was bought out by XXXX in XXXX XXXX I had a forbearance of XXXX per month for a year to make my payment and clear then XXXX . Ocwen bought XXXX and the ended up with the loan. We have used the forbearance plan with Ocwen but always did as required to get out account current. We never refinanced the loan was XXXX and at the end they say we will owe XXXX . How does that happen when you have paid monthly fo r thirty ye ars. Hope for California helped us clear up a few back payments after I became XXXX . They where told everything was current and on my statement it still says maturity date XXXX . This was to be the hcappiest day of our lives. I have federal tax returns showing the interest that was paid on the loan and to whom and how much. They are consistent except when the forbearance came into play with hud. I hope I a m remembering everything.
Company Response: Closed with explanation

Timely Response

2017-04-24

Scottsdale, AZ

Struggling to pay mortgage

Mortgage: Other type of mortgage

Complaint: loan XXXX , per XXXX XXXX , wanted a " down payment '' made. A {$100000.00} down payment was made when purchased the home as of XXXX XXXX , 2017. In XXXX , 2017 O cwen came up with a " Shared Appreciation Modification '' was nothing but a great big joke ; Ocwen took my 2 pa yments of over {$6000.00} and wo n't return it ; the loan mod is and was dead ; the modification was for Ocwen 's benefit. Ocwen wanted to make the loan look current for themselves and investor. The loan mod was not signed properly, notarized or recorded. It was held over my head while a foreclosure was pending. Ocwen is trying to modify an interest only loan that 's been interest only from the first day I signed the note. T he Loan is DEAD ENDE D. This loan needs to be truly looked at because the originator is out of business and so is the company.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-04-24

NY

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: O ur Loan wa s transferred t o OCWEN several years ago for serving, and since that time, we have encountered numerous issues and concerns. Most recently, we have been current in our payments for 24 months, and our XXXX XXXX , XXXX statement came as quite an unpleasant shock. The statement demanded our regular monthly paymen t ( {$4700.00} ) plus an additional {$12000.00} for a n item simply referred to as a " short payment. '' We have consistently paid the amounts as demanded in each monthly statement, and this charge was certainly unexpected. We relied on the amounts as stated in the previous invoices as we recently decided to put our home on the market in the upcoming months. I calle d OCWEN immediately upon my receipt of the XXXX statement, and was told that the charge was a result of a miscalculation on their part that allegedly began several years ago and just came to light recently. I requested a full amortization of the loan amount to substantiate this added charge, and was provide a form letter that basically stated that they reviewed our file and the charge is, in fact, " valid ''. I was advised that severa l XXXX home owners would be receiving similar letters as they just discovered this massive miscalculation. I am not in any position to pay {$17000.00} by XXXX XXXX , XXXX , as demanded on the statement. When I spoke to the OCWEN about this, they mentioned that I could pay this off at any time. I have no idea why I am being charged this amount, have been given no support, other than their calculation was made in error. I relied on their figures, and planned on putting the home on the market, but now that they claim I owe additional funds, I am unable to do this. I feel I am entitled not only to have this charge removed from my account immediately, but am also entitled to punitive damages for infliction of emotional distress. For back ground, in XXXX , we were experiencing financial difficulty due to medical issues with our son. We applied for a modification of the loan, and were not only denied without full explan ation, OCWEN then demanded we pay the taxes and insurance in escrow, increasing our monthly bill by nearly {$2000.00}, within XXXX 30 day period. Thereafter, we were charged excessive fees for property inspections which they claimed took place up to 3 times a week, sometimes twice in a day. ( they said they were drive b ys to ensure we still resided in the home ) I made a complaint, and these were eventually removed, but the modification denial was never explained. We have now been current on this loan for at least 24 months. Ocwen in sists we owe this additional amount, and refuses to provide support or justification beyond their assertion that the amount is " VALID. I am now prohibited from selling my home because the buyer would not be able to obtain a release of mortgage unless I pay the amount they are demanding. This is unfair, and I 'm hoping you are able to look in to it, especially as it appears it will be effecting many many more homeowners.
Company Response: Closed with explanation

Timely Response

2017-04-24

Bedford, TX

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: I requested a modification due to falling behind two pmts and have been dragging 60 days late when started a buisness, my property taxes increased created a big shortage, loan due to be adjust in XXXX to a higher rate. I received a modification package offer is ridiculous 2 % 1-5 then afterwards keeps adjust higher up until 10 years w/ a Balloon note of $ XXXX at the end of term and to top it off they added more years to my note when what I am looking for is less years roll my shortage and payments and reduce years fix rate ... this would put us @ 78 years of age and still have to pay $ XXXX Balloon note at the end of the term. from a loan of XXXX balance to pay off an average of $ XXXX which includes the XXXX I Honestly do think they are trying to help us? No I do not thinks so! we owe approximately 27 % XXXX . I DONT CARE IF MY LOAN PAYMENT IS {$2500.00} A MONTH BUT I WANT A FIX RATE XXXX OR 15 YEARS DONT WANT MORE YEARS TO MY NOTE. ***THEY HAVE ALL THE DOCUMENTATION THEY NEED FROM ME. YOUR ASSISTANCE IS MUCH APPRECIATED. XXXX XXXX XXXX XXXX
Company Response: Closed with explanation

Timely Response

2017-04-24

Garrett Park, MD

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: In XXXX of XXXX our home was damaged by superstorm sandy. The home is a duplex and the lower level was on grade and due to flooding has been unrentable and uninhabitable. In addition due to the damage and the state, city and FEMA requirements we have to lift or demolish and rebuild the home. The home is a 2nd home so we were unable to get relief funds from the federal or state government. W e did recieve an insurance disbursement for losted items and replacement cost of sheetrock. We have spent about {$20000.00} on architects and engineers thus far. In XXXX of XXXX we began to contact our Mortgage se rvicer OCWEN to se e what could be done to reduce our mortgage interest rate from 7.875 %. Are request was denied. In XXXX of XXXX we recieved the insurance disbursement of which just over {$15000.00} went directly to OCWEN for property repairs. We contacted OCWEN to get an understanding of to use this money, mainly a procedural question, how many estimates were needed, what the funds could be used for, etc. OCWEN was unable to anwer the questions and each time we call we were confusingly transferred from department to department. To this date we still do not have comfirmation of the insurance money with OCWEN an understanding of how to access the funds and no one has ever called us from OCWEN to follow up on our questions. In addition we have conta cted OCWEN directly by phone and via the website to request loan modification over the last almost 5 years. On the phone we have been transferred or told the request needed to be done online and online all requests have been denied. We have never missed a mortgage payment but due to the condition of the property and the mortgage being underwate r since XXXX we have also been unable to refinance with another bank or to secure a loan to rebuild or renovate the property. We have done everything possible to keep the city from condeming the home so that we do not lose our investment bu t OCWEN has not attempted to help in anyway. We did not want to stop paying the mortgage and damage our credit but the burden is becoming unmanagable. If we sell the property it will be at a tremendous loss. We still have an interest of 7.875 %, we still do not know or have access to the insurance proceeds paid directl y to OCWEN and w e are in danger of losing our home.
Company Response: Closed with explanation

Timely Response

2017-04-21

MN

Settlement process and costs

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: Ocwen called us about our Mortgage, said we were behind, we were NOT in fact we had paid over what we owed. We pulled bank records etc to proved where we paid and asked where it had gone, no response. Next I know we are getting letters stating our home is going in forclosure and going to be offered on a sheriffs sale unless we take this Modification they are offering. after going back in forth with them for weeks, months we were forced into taking this modifaction just to keep our house, then find out after we sign it the added a balloon to the loan and has hurt our credit. I was at an XXXX credit score now I am at a XXXX . Oh also our payments went up, not down, however I cant find another company to take over the loan as they have hurt our credit, added all these fees etc to the loan resulting in thousands of dollars, what does one do? please let me know what we do at this point.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-21

Shreveport, LA

Loan modification,collection,foreclosure

Mortgage: VA mortgage

Complaint: Ocwen stalled our modification in many, many ways over a span of 8 months leading to them building up ridiculous fees on their behalf. Stalling tactics included : lack of instructions for filling out their paperwork, lack of instruction by phone for their paperwork, when asked several times, the changing of case representatives to make it more of a hassle when you talk to someone, dragging their feet after paperwork is turned in ( months ) just to then be informed there 's an error. The list goes on!
Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-21

Decatur, GA

Credit decision / Underwriting

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-21

Lewisville, TX

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-21

Ft Myers, FL

Settlement process and costs

Mortgage: Conventional fixed mortgage

Complaint: Again I come with the continuinf complaints against Ocwen and XXXX XXXX . yesterdays complaint by you came in part from my complaints, I have a hearing on XXXX XXXX where Ocwen a nd XXXX XXXX will try to sell the home from a bogus orde r in XX/XX/XXXX that the court can dismiss or this complaint of yours can help.i am filing a copy to the court today, but can you aid me in this as I am the guy who helped create your office.The XXXX loan was a fraud, and the dox went into XXXX trusts! they are RICO and want help
Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-21

PA

Loan servicing, payments, escrow account

Mortgage: FHA mortgage

Complaint: We purchased our home XXXX XXXX XXXX . HUD assumed my mortgage XXXX XXXX XXXX , and sold my Loan to Ocwen in an Alonge dated XXXX XXXX , XXXX . I had payed HUD XXXX for two years from XXXX till sale to Ocwen in XXXX which was a slight reduction from XXXX due to our XXXX losses. Ocwen says I only paid XXXX . I have original letter head from HUD verifying XXXX ... their 's is not on H UD Letter Head ... .I hav e constantly had issues of harassment, they even tried to process a payment of XXXX thru my checking years ago, conflicting statements, a forced foreclosure resulting in having to pay XXXX to get back in good graces and now my loan is up XXXX XXXX and they are saying I still owe approx XXXX have not asked for final payoff yet. There have been multiple other issues such as back posting, unsubstantiated late payment charges, property inspection fees, I asked to pay my own taxes they sent me XXXX checks from escrow but say they have no record of XXXX of them ... I cashed none of them ... switched me back and forth from Modification without approval and forbearance statements ... .and more. Thank you
Company Response: Closed with explanation

Disputed: No Timely Response