OCWEN FINANCIAL CORPORATION

2017-04-20

Kenner, LA

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-20

Richmond, CA

Cont'd attempts collect debt not owed

Debt collection: I do not know

Debt was paid
Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-20

Valparaiso, IN

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-20

Oxford, GA

Loan modification,collection,foreclosure

Mortgage: FHA mortgage

Complaint: Greetings : I initially started the HARP program ( proce ss ) with Ocwen in XXXX . I was told to not make a payment until XXXX . I was to have a trial period o f three mon ths and then I would continue with regular mortgage payments.I actually started making payments in XXXX and continued through XXXX . At the end of XXXX , I was sent a packet that I was to sign and have notarized and send back to Ocwen. This was to be my new payment for my mortgage. When I received the packet, the mortgage amount had gone up {$100.00}. At this point, I did not care. I just wanted to be back on track. I sent the signed and notarized packet back overnight with tracking. Confirmed it was received, but Ocwen s aid they never received it. I was told I had to start the process over and do another packet. I did, they came back and said I had to mak e four monthly p ayments almost twice my regular payment to catch up on my loan. I said I wanted to have the loan modified under the HARP program. They said to send a hand written letter stating I wanted a modification. I sent the letter in XXXX . I continued having phone calls with my Loan counselor an d was told they were working on it. In XXXX , they said they never received the letter and to send the letter with two consecutive pay stubs. I sent the letter along with the two pay stubs. Two more phone calls with my loan counselor a nd was repeatedly told they were working on it. I received a foreclosure letter dated XXXX XXXX . I ca lled Ocwen repeate dly and was told they were working on modifying the loan and would have everything ready for my scheduled phone call with my loa n counselor on Tuesday, XXXX XXXX . Three times I called the week before my scheduled XXXX XXXX phone call and was told " not to worry '' everything was being worked on and would be ready for my XXXX XXXX phone call with my loa n counselor. I c alled on Tuesday, XXXX XXXX to confirm everything was ready and was told no it was not. At this time, I learned they actually did receive the letter I sent in XXXX that they said they did not receive. XXXX XXXX . Talked to a supervisor, XXXX XXXX , agent ID XXXX , and was told they never look at expenses. All they look at is income to determine a payment. I asked him about health expenses and other living expenses, he said that it did not matter. XXXX XXXX . Talked again to my Relations hip Manger XXXX XXXX , and was told that they were working on it. The same thing I have been told since XXXX . XXXX XXXX : Called and left a message for XXXX XXXX , President of Ocwen Mor tgage. He called back and said they the same things everyone else had said ... '' these things take time ''. He could not even guarantee me a phone call by the end of the day even although he is President of Loan Services at Ocwen. As a result of my phone call to XXXX XXXX , I have now received a phone call from a customer advocate who is continuing with delaying. He said my stop foreclosure. I have requested this in writing which has yet to be received. I called the FHA on XXXX XXXX . Within three se ntences XXXX XXXX said " No, no, no. That is not the way the process works. This should not take longer than 30 days. " I greatly appreciate your help with this and want to keep my home.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2017-04-20

Del Sur, CA

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-20

Lansdale, PA

Loan servicing, payments, escrow account

Mortgage: FHA mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-20

Houston, TX

Other

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-20

Spring Hill, FL

Loan servicing, payments, escrow account

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-20

Newcastle, WA

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-20

Newcastle, WA

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-19

Clementwood, VT

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-19

Limerick, PA

Incorrect information on credit report

Credit reporting:

Account status
Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-19

Holbrook, AZ

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Complaint: In thirteen years of good faith payments, OCWEN financial shows a primary balance on my mother 's mortgage loan ( a loan that I am beneficiary of ) that is only several thousand dollars less than the original loan amount. OCWEN also has never reported any of her payments to any credit reporting agency, which negatively impacts her credit score. For undisclosed reasons by the company, the escrow account attached to the mortgage loan is nearly {$3000.00} in deficit, despite monthly escrow payments included with billing statements. The escrow balance statement makes absolutely no sense, as the payments " received '' do not reflect the actual payments supposedly included in the monthly mortgage payment. On top of this, despite the monthly escrow payments, my mother is somehow behind on her property taxes. This loan was originally held by XXXX XXXX XXXX which went bankrupt in XXXX due to the subprime housing collapse. OCWEN is now not disclosing who actually owns the loan, since XXXX is defunct. Beyond the previously mentioned items, the loan maturity date of XXXX is outdated by the actual date the mortgage would be paid off ( XXXX ) by 1 5 years according to how the mortgage payments are now being distributed between principle, interest, and escrow. OCWEN has never disclosed any information to my mother, or myself, about options to refinance with a lower interest rate and have failed to disclose the missing escrow monies. It also appears th at OCWEN failed to actually put money into escrow for the first three years of the loan, even though it was intended in the contract - this is the only explanation for the unpaid property tax situation. OCWEN has also not disclosed who underwrote the home owner 's insurance, so there is no way to tell if escrow monies are actually being paid toward home owner 's insurance and property tax, or if there is simply no insurance on the house or mortgage loan at all. This subprime mortgage loan is probably one of the last in the country that is left from the housing crisis of XXXX , and was intentionally designed to fail from the beginning, however, to the companies dismay, the payments were kept current, and the hosue did n't fall into default and subsequently disclosure. Instead, the company decided to bilk my mother of thousands of dollars that are missing from the principal balance payments and escrow monies, leaving me to pick up the tab when she passes on. OCWEN also refuses to release information in a timely manner, stating a processing time of 4 bu siness days for loan payment history, and documentation regarding the ownership of the loan. This is time that could be spent doctoring documents.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2017-04-19

Burien, WA

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-19

Rock Hill, SC

Other

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-19

Corona, CA

Cont'd attempts collect debt not owed

Debt collection: Mortgage

Debt is not mine
Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-19

Hillsdale, NJ

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-19

Other

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-19

Jupiter, FL

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Complaint: XXXX XXXX XXXX XXXX filed complaint for foreclosure on property without including /mentioning previous existence of XXXX loan modifications.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-19

Belton, TX

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-19

Norwalk, CA

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: Started the modification process XXXX . Checked the ocwen.com website daily for status. XXXX {$1800.00} in payments were made. Called XXXX customer service because it said the next payment is n't due until XXXX / XXXX / XXXX for {$2600.00}, even though we still had {$1400.00} due to pay the month of XXXX in full. The XXXX rep advised us that we were approved XXXX / XXXX / XXXX for the trial modification, that is why the system reflects a XXXX / XXXX / XXXX payment due and no other payments needed to be made until XXXX / XXXX / XXXX . All payments on this mortgage had been paid and we would of continued to pay the remainder of XXXX payment and XXXX payment as well if we had not been instructed to not do so.Now we are being reported late for XXXX , XXXX & XXXX . This does n't make any sense, nor is it what we were told. We are currently paying our XXXX payment now in XXXX , but the XXXX website reflects being due for XXXX and reported as being late for XXXX ! XXXX XXXX of XXXX in the modification paper work states if the account is past due at the time we enter into the trial period plan, then it will continue to be reported that way. WE WERE NOT LATE WHEN WE ENTERED INTO THIS AGREEMENT. THIS NEEDS TO BE FIXED. This company has been a complete nightmare and are killing our credit. They are also applying the weekly payments I made to the principal balance, and not counting it towards the currents months payment that is due and actually intended for. I make my payment thru my bill pay with XXXX XXXX XXXX . I thought that might be confusing them, so I attempted to sign up to make weekly payments thru their website. I could n't because my account has to be current in order to sign up. It is current!!!! I have paid {$1400.00} towards my payment so far that is n't even due until XXXX XXXX ! Help please
Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-19

Jupiter, FL

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: This an addendum to previuos complaint again st Ocwen Servicing.Both previous Loan Modification are not included in the paperwork that has been mailed to you.I had a Loan Modification in XXXX with GMAC Mortgage with a fixed rate of 4 %, also Hamp Modification was approved by Ocwen Loan Servicing i n XXXX XXXX .My relationship manager at that time was XXXX XXXX who called me in XXXX , AZ whil e I w as on assignment there.As previously outlined the court trial on XXXX XXXX evolved around the issue of not having received the actual paperwork in XXXX , NV un til mid XXXX XXXX .The file mailed to me by your agency contained the shipping label and a piece of paper with my fprwarding address.The argument being served via Publication therefore is unfounded.According to a law firm in XXXX XXXX XXXX , Florida the letters I mailed to Ocwen Loan Servicing requesting information meeting criteria for QWR under the truth in lending and therefore should have been ans wered.There is no mentioning of any Loan Modification on the original complaint to the court.Both parties, Ocwen Loan Servicing a nd XXXX XXXX XXXX XXXX XXXX are one entity and not two XXXX XXXX , Attorney for XXXX XXXX XXXX XXXX , and XXXX XXXX XXXX , Loan Analyst for Ocwen Loan Servicing should be held accountable for an explaination.Furthermore, XXXX XXXX XXXX Dollars were deducted out of my bank account by Ocwen Loan Servicing WITHOUT my authorization.Under RESPA , QWR, Truth in Lending, Regulation Z I hereby request following items : COMPLETE copy of BOTH Loan Modification including cover letter.Under the information request QWR, name and address of unassigned lender or private investor and explaination for unauthorized withdrawal from XXXX XXXX .Thank you for your attention in this matter.Respectfully, XXXX XXXX .
Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-19

Byron Center, MI

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-19

Flushing, NY

Other

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-19

Broadmoor Vlg, CA

Other

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response