OCWEN FINANCIAL CORPORATION

2017-04-21

Denver, CO

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: Dear SIRS I have OCWEN LOAN SERVICING on my mortgage Last year when I finished Bankruptcy I contract CFPB as OCWEN charge me for an additional three months for back payments they never told me about only after the discharge I filed and the doucments said I was one month behind -- - at the end of 36 month I now was three payments behind- with the new CHARGES with OCWEN is this something you are looking at - XXXX XXXX XXXX XXXX CO XXXX XXXX
Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-21

Briones, CA

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-21

Palos Park, IL

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Complaint: No surprise, but my issue is wi th Ocwen Loan Servicing. I was assigned t o Ocwen by XXXX about 3 years ago. In that time, it has been beyond a nightmare to deal with Ocwen, a nd although there were some mistakes on my part, the experience of dealing with them has left me speechless. In XXXX XXXX XXXX , I had XXXX XXXX which resulted in a long period of rehabilitation and being off of work. Prior to my XXXX I contacted Ocwen to see what options existed to avoid an issue with my mortgage. I was told nothing existed and I needed to keep them informed of my situation and catch up payments when I returned to work. I called every 2 weeks to keep them informed, but after 3 months received a letter stating Ocwen was pursuing foreclosure. Another call yielded no results and I was told to get current on my payment or risk foreclosure. I attempted to file a modification. Once the packet was completed and I was told the modification was approved, and to follow the instructions on the paperwork I received in the mail. The paperwork never showed up, s o 3 weeks later I called and was told that the due date had passed and the modifica tion was cancelled. I went through making partial payments as I could, but they were not applied to the monthly paymebt because they werent full payments. So I recd another foreclosure letter in XXXX XXXX . Upon contacting customer service I was told I woyld have to go through the modification process all over. I did, and submitted all necessary paperwork. After 3 months of inquirimg I was told there was paperwork missing and the modification would have to be started from the beginning again. In XXXX XXXX I submitted once again the necessary paperwork, and was told it would take a month or two and once the modific ation was approved I would receive the packet in the mail with instructions. In XXXX XXXX I called to find out about paperwork and was told I should have recd it, but never did. I was also told the modification date had passed and that I would need to go through it even again, from the beginning. I completed the paperwork once again, submitted, and called consistently to see what the status was. After multiple ( o ver 10 ) calls, I fi nally received paperwork. Only to find out that the modification details required me to pay the mortgage note at the same monthly payment as it was ptevious to the modification, for 20 years and also required a balloon payment of XXXX XXXX dollars which Ocwen was not responsible to finance, at the end of the loan. After talking to Ocwen an d writing them to inform them that these terms were unacceptable, and going through modification paperwork even again, I recd another modification packet in XXXX XXXX , which now had still not adjusted the monthly payment, and now made the balloon payment XXXX XXXX dollars. After multiple calls and a letter in writing, I had to complete yet even another modification packet, sent it in. After multiple calls, found out on XXXX XXXX through a customer service person, that my modification had been approved and the first payment was due XXXX XXXX , which was 2 w eels prior. After sending an email and calling, I was told once again, the ppwk had been sent and I shouldve recd it. I finally receive the modification packet on XXXX XXXX , and there is no change in monthly payment and still a balloon payment of XXXX XXXX dollars. So I emailed, and was told to get the payment in as soon as possible. Being that it is alrea dy 3 wee ks past the due date, Im not even sure that this modification wont be cancelled. So that is where I stand now, and can not get an answer on the balloon payment, or why the terms of the modification hadnt changed from the original terms, or what will happen to the modification seeing as it is already 3 wks past the due date and I just received the packet.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-21

VA

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: My husband and I started out with a home mortgage with XXXX XXXX in XXXX , then it was sold to XXXX , then to XXXX XXXX XXXX , In XXXX XXXX we got a letter telling us we should send our payments t o OCWEN Loan S ervicing, and we can not send enough money to these people. They are very unprofessional and have ripped us off so many time we have lost thousands of dollars just to stay in our home.We can no longer substain, this as we both are retired, and living on a fixed income. XXXX XXXX , they sent my check back saying not enough funds.We have tried to refinance and they block us every way we go, so please help us or give us some advice as what can be done with our circumstances. Thank You!
Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-21

Sharon Springs, KS

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-21

Bedford, TX

Loan servicing, payments, escrow account

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-21

Federal Way, WA

Loan servicing, payments, escrow account

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: Ocwen, our mortgage servicing company, ca n't explain why we have XXXX plus fees due on our account. I would like to have a forensic look at our documents over the past 6 years with them. How do I go about getting something like that done.? Kind Regards XXXX XXXX
Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-21

Ridley Park, PA

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: Ocwen Mortgage has failed to cancel my PMI, or even respond to the request adequately. The only response I have received is that they received an unspecified request and will evaluate i t ( n ot even mentioning the actual request ). No response since then. I understand the CFPB is already pursuing Ocwen on man y levels, I just want to join the cause!
Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-21

Ocean City, MD

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: I had a loan w ith OCWEN. We sold our house and had new financing and we 're going to pay them off. We had a closing date and the payoff amount. Once we closed the loan and they were paid off, about two months later it showed on my credit report that I ha d missed two pa yments to them. Which my title company and I were told not to worry about because they knew of the closing date and we had the exact payoff amount. I have tried to contact them numerous times to get this removed from my credit report and they will not do it.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-21

Great Neck, NY

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Complaint: Back in XXXX 2016 m y monthly mortgage pa yment with Ocwen Loan Servicing wa s raised to a level that I could no longer affor d ( fr om {$3400.00} to {$3600.00} per month. ) I spoke with the bank about alternatives and they said that I needed to file for a loan modification. However, to even be considered to needed to late on my payments. So I stopped paying for 5 months, and applied for a loan modification. My loan modification was accepted and the monthly payment went from {$3600.00} up to {$4100.00}. I filed an appeal which was denied. This clearly is a payment I can not afford. Loan modifications should be reducing the payment not increasing it!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2017-04-21

MD

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: Hello CFPB, We just read about the multistate action involving Ocwen Loan Servicing. Is there a plan to provide consumers victimize d by Ocwen with a s hare of the fines levied against Ocean? In XXXX after Ocwen claimed we were behind in our escrow balance we initiated our own research and found our escrow account had been mishandled by Ocwen. After m onths of effort on our part to get our escrow funds back and eventually refinancing our home, we got out from und er Ocwen and their thr eats to dramatically increase our mortgage payments. We spoke with several attorneys in XXXX and they felt there must be many others affected by similar Ocwen stunts but believed it was cheaper for us to refinance and move on. Are previous customers of Ocwen going to receive any money for damages ( stress, lost time, lost money, etc. ) from this action? We are Maryland residents and would like to know how to file a claim. Thank you.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-21

Struggling to pay mortgage

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-21

Benton, ME

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-21

Spavinaw, OK

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-21

Cedarville, MA

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-21

MD

Loan servicing, payments, escrow account

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: On XXXX XXXX we inadvertently sche duled 2 payments on our mortgage with Ocwen Loan Servicing. One was in the amount of {$1600.00} and the other in the amount of {$1600.00}. We placed a stop payment on the payment of {$1600.00}. On XXXX XXXX , we made our scheduled payment Ocwen in the amount of {$1600.00}. On XXXX XXXX we received notice that the payment was returned stop payment. However, after checking with our bank and receiving verification that the payment was not returned stop payment and we no longer had any stop payments on our account, we spoke with Ocwen and explained the situation. We were told that we would need to file a complaint to the Research Departm ent. On XXXX XXXX , we sent in our written complaint and our bank statements to show that no payments had been returned from our bank. On XXXX XXXX we received another call from Ocwen and s aid we needed to make the XXXX XXXX payment. When I inquired about the complaint to the researc h Dept, they sai d they had not received anything even though I had fax confirmation that it had been sent. At that time I made a payment over the phone with my checking account for an ACH payment. That payment was successfully processed and not " returned ''. On XXXX XXXX , my bank stop payment investigation department called and said they also completed a thorough investigation and still could not find any evidence of a payment being returned to Ocwen in late XXXX or early XXXX as Ocwen had stated. They said they would do a 3-w ay call with Ocwen to ex plain the findings in hopes that our loan would not be considered late and we would not be charged any fees or reported to the credit bureau as late. Ocwen wo uld not discuss anything with the bank ( XXXX XXXX with XXXX ). During that call, I again confirmed that they had received our complaint to the research department and they stated they had and were " investigating '' it. On XXXX XXXX we received a letter that informed us that their investigation found that they have no control over the payments entered through their voice system or online system. In the meantime, we made our next scheduled payment on XXXX to Ocwen thr ough their online payment system. We received notification that it was again sent back as stop payment ( which again there is no records of from our bank ). There obviously seems to be a problem with the online payment system as the payment I made over the phone on XXXX XXXX was successfully processed but the two most recent payments through the online system were not processed. We have now been reported at late on our credit report and want this removed as this is a faulty system error on the part of Ocwen and not us. Also, Ocwen will no longer accept our payments over the phone or online and can only be made via certified funds.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-21

Philadelphia, PA

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Complaint: Hello CFPB, My name is XXXX XXXX and XXXX XXXX and this is my story/complaint. Late last year in XXXX XXXX XXXX I was offered a permanent loan modification for my mortgage with servicer being Ocwen loan servicing. They ( Ocwen ) failed to communicate with me that the permanent loan modification paperwork was missing a signature on one of the pages. I did not know that the permanent loan paperwork was missing signatures as I thought I had signed all necessary pages. I mailed the permanent loan modification on XXXX XXXX XXXX XXXX I NEVER received any type of communication from Ocwen that a signature was missing for over 2 months. Had I known, I would have signed and sent back immediately. In XXXX , I receive a letter that said I was denied the loan modification and the first payment was sent back to me. All Ocwen had to do was to give me a call or send me a letter stating the problem. I even spoke with a customer service representative and she clearly stated that there were no indication that a letter was mailed or a phone call was made to me to let me know that signature was missing. Not only am I behind on my mortgage now they are not willing to give me any type of loan modification after I had re-submitted for a loan modification. I understand that I failed to signed in the proper place, but the fact that Ocwen NEVER communicated either by phone or by to correct the simple error of not realizing that I had missed sign one of the pages. They had 2 month to communicate this and they did not. I believed they have to be hold accountable to not communicating of the mistake to take action and correct it. Now here I am facing foreclosure for something that could have been taken care of so easily. I have a conventional and now I have lost the opportunity to apply for HAMP. This has caused me great unnecessary stress in which now they are saying that my only option is either short sale or deed in luau. I can afford this property if they give me a loan mod. Your help in this matter is greatly appreciate it. Thank you for your help.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-21

Newport Beach, CA

Loan modification,collection,foreclosure

Mortgage: FHA mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-21

Juniper Hills, CA

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: This complaint involve s Ocwen Bank. My mother and her partner owned a home in XXXX Arizona. My mothers partner died over XXXX XXXX XXXX . My mom died XXXX XXXX XXXX I am the successor trustee for my mom. I have since XXXX tried to get Ocwen to change the mailing address and get me information on the mortgage so we can pay them. My mom paid on line so did n't receive mortgage statements. I have provided on numerous occasions all documentation showing both parties died and that I am the successor trustee of my moms trust as well ad death certificates. They refuse to change the address or to give me any information. The home is vacant for 4 months. Ocwen will only accept faxes, no e-mails or other communication allowed. They say after the fax is received, they will contact you within 3 days, but it usually takes about XXXX weeks. The folks working for Ocwen including managers are like robots and they repeat the same arguments that I am not entitled to any mail nor any information on this loan.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-20

MD

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-20

Burbank, CA

Application, originator, mortgage broker

Mortgage: Other mortgage

Complaint: OCWEN Loan Servicing, LLC states that they are in the business of helping homeowners as they claim on their website 'Helping Homeowners is what we do! '. Frankly, They are in the business of screwing homeowners like myself and denying me any opportunity for a loan modification. I request a loan modification from OCWEN, h owever, they have wrongfully denied my request every time, including the most recent denial letter dated XXXX XXXX , XXXX from OCWEN 'S Escalation Department. I submitted the Request for Mortgage assistance package ( RMA ) for evaluation under the HAMP Tier I and Tier II with all borrower and non-borrower 's income and expenses. OCWEN has failed to evaluate the applicatio n for mortgage assistance based on the reported income ( borrower and non-borrower ) and expenses.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-20

Beyersville, TX

Loan servicing, payments, escrow account

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: I sent a complaint to your agency over 3 years ago about the wrongful foreclosure of my father 's property in XXXX XXXX by Ocwen mortgage, failed to hear anything from your agency. This was our family home for over 50 years. My father was in my care as he had developed an illness that prevented him from caring for himself. He lost this home in a foreclosure that was unjust. Payments that were not credited, no information when the loan was sold to Ocwen. Please let me hear something in this matter. We provided you loan numbers and lenders, dates etc. in the original complaint. His name is XXXX XXXX XXXX , the property location was XXXX XXXX XXXX , XXXX XXXX XXXX . This was traumatic for my Dad and then not to hear anything on the complaint for over 3 years is very troubling.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-20

Portland, OR

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-20

Arriola, CO

Cont'd attempts collect debt not owed

Debt collection: Mortgage

Debt was discharged in bankruptcy
Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-20

Bexley, OH

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response