OCWEN FINANCIAL CORPORATION
Consumer Complaints
There are over 28887 complaints on file for OCWEN FINANCIAL CORPORATION. Dated between 2019-12-16 and 2011-12-07.
Complaints Page 191
2017-04-26
CA
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: T he Company has people call me from XXXX , the XXXX saying my property is going into foreclosure. They call in the middle of my work day, ca n't understand them then they say the have n't received payment. I have been in good standing since XXXX 2012! Have not missed a payment, still trying to sleep at night. This is my custom built farmhouse. Still working on my credit. I believe it 's harassment.
Company Response: Closed with explanation
2017-04-26
Gloucester City, NJ
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2017-04-26
Oakland, CA
Applying for a mortgage or refinancing an existing mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2017-04-26
Burbank, CA
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: Ocwen h as overcharged me in the amount of {$110.00} on my mortgage account statement, dated XXXX / XXXX / 17 , that claims to be for a property valuation expense, mortgage account statement attached. I have never requested, nor consented to, or ever been given any advanced notice that there would be such fee/charge for a property valuation expense. Where did this fee come from and why am I charged for this? Please correct this error immediately and send me a confirmation of the correct notice. I look forward to your prompt response.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-04-26
Ogden, UT
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: I have attached all the documents I hav e. Ocwen is not ac counting correctly. Also back in XX/XX/XXXX , they claimed I had check returns ... .I have never in my life wrote them a check. I have auto-pay setup for the debit in the XXXX of the month. It 's up to them to retrieve these payments, this is how they had it set up. However, four da ys later they continually would charge me a late fee of XXXX . In XXXX XXXX , they debited the funds on the XXXX , and then charged me yet another late fee for the next 3 months.. and a returned check fee ... .Again I have never wrote a check to them. And I have never allowed a auto-payment to go through if the funds were not available. Also, back in XXXX I filed chapter XXXX , and the courts paid what I was behind in, which was about XXXX . This was during the transition from Litton Loans to Ocwen, all those payments went to Litton, and Ocwen recharged me for them. When Ocwen came in to play, they put that amount back on, and I have gone rounds with them for the last few years, and to avail. So I am seeking your assistance. Also looking at my Payment History they have several times were it states that the payment was reversed ... .NEVER have they or I did a reverse payment. For the payment in XXXX XXXX they claimed that a payment of XXXX was made, I NEVER paid that amount, never a partial payment, You will have to really look over all that I have submitted, they are doing me in. The statement are so confusing that I do n't understand them. However, I am always correct on how I do business. Also, I redid my mortgage and it was at a fixed rate of 2.00072 % as of XXXX , that was corrected to be 2.00 % in XXXX XXXX . However, along the way in XXXX XXXX , it changed to 4.00 % without any notice. Then XXXX XXXX at 4.00 % my fixed payment was XXXX , XXXX XXXX is changed to XXXX again without any notice. XXXX XXXX still at 4.00 % ( 30 days later ) it changed to XXXX ... .and my balance is not going down much. Looking at my Insurance activity, I 've always had Farmers insurance but Ocwen slapped their own company ( American Security Group ) on there when it was time to renew. They denied Farmers during that time. That started sometime in XXXX , seems like they were following the dir t Litton was doing. Please Advise V/r XXXX XXXX
Company Response: Closed with explanation
2017-04-26
Colo Spgs, CO
Trouble during payment process
Mortgage: Other type of mortgage
Complaint: XXXX applied for home modification f or 1 st mortgage thru GMAC. R eplied back stating we did not qualified because of Colorado Unemployment status. Instead offerred a Non Hamp Loan Modification Agreement with Debt Forgiveness o n 2nd mortgage also By GMAC. Reviewed agreement, specifically asked if this was a fixed rate interest of 1 percent for the life of the loan. Stated that we were confused because it para. 4 it states " IF '' a step agreement then the below listed step schedule for increased interest would apply. XXXX XXXX who was presenting the agreement to us stated " No it was not a step rate '' and referred us t o para. 4, 1st sententance that states this is a fixed rate of 1 percent for the life of the loan. If this was a step rate it would clearly state that this is a step rate agreement and the below listed schedule for interest rate increase would be followed. First time Ocwen tried t o increase my interest, I called Customer service and they agreed that this was not a step rate agreement and they would have it fixed. Now beginning in XXXX and contiuing to XXXX they have determined that the step rate schedule is implied and have raised my payments accordinly. Complaint s to Ocwen has resulted in customer service, their research dept, and Omsbudsman stating that para. 4 definitely states that this is a step rate agreement. That the word " IF '' implies this. No where in my agreement does it say that this is a step agreement or that the fixed rate is temporary for a short period of time. It states if and says it is a fixed rate for the life of the loan.It also states in para. 12 that there are no impied agreements by the lender unless written in this agreement. Ocwen keeps adding words in their r esponse that implies action other than what is written in plain english.
Company Response: Closed with explanation
2017-04-26
Milwaukee, WI
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: CONTACT : XXXX XXXX XXXX XXXX XXXX : XXXX XXXX XXXX XXXX . XXXX XXXX FL XXXX XXXX XXXX XXXX XXXX ________________________________________ to the BBB. Since OCWEN 's letter of resolution sent to me XX/XX/XXXX, I have received repeated letters of harassment from the ocwen regarding my mortgage even though it has been paid each and every month since XX/XX/XXXX. I have never been 30 late with my mortgage. this is intentional and emotional attempting me to comply to their modification which I rejected. I received a letter todayXX/XX/XXXX, dated XX/XX/XXXX from Ocwen stating I was delinquent in the amount of {$5700.00} for {$2300.00} for XX/XX/XXXX & {$2300.00} XX/XX/XXXX. payments which were prevously paid. also, the letter stated that from XX/XX/XXXX through XX/XX/XXXX I owed {$670.00} for these months totaling {$2600.00} as uncollected money. Please keep in mind that my original payment of XXXX is what I had paying UNTIL again, I applied and rejected their modification of approx. {$700.00} a monthly increase. I have left messages for the office of ombudsman repeatedly since this time and with the exception of my XX/XX/XXXX mortgage, ( which they manually processed of {$1600.00} ), I can not get a return call. I do not owe any of these amounts. to make matters worse since the original mortgage with XXXX ( ocwen brought out in XX/XX/XXXX ), I have spoken many times with their reps attempting pay because their system keeps telling me that I must pay in XX/XX/XXXX XXXX to cover taxes each month for XX/XX/XXXX which I did. The have never paid my taxes & insurance prior to XX/XX/XXXX. I have always paid independently my own taxes and fire insurance annually w/o escrowing them.. in XX/XX/XXXX, I discovered that ocwen paid my taxes w/o me knowing and is forcing me into the {$2300.00}. monthly this is forcing me into hardship ... also, to make matters worse, they are intentionally assessing me forXX/XX/XXXX thru XX/XX/XXXX {$2600.00} in arrearage into their modification which I declined. Furthermore, when I went to pay my XX/XX/XXXX mortgage the system electronically indicated that I owed {$2700.00} for month which is increasing steadily each month. This is totally extremely an error they are intentionally frauding me to pay the prior 4 month of XX/XX/XXXX while steadily increase my mortgage and threating me with letters of foreclosure and the loss of my home the letter states. which escalating monthly. this has created great threats and emotionally drained dealing with this issue. I called monthly to their system to pay only to get a different rep from another county insisting that they are correct along with repeated monthly calls. I NEED THIS COMPANY TO RETURN BACK TO MY ORGINIAL PAYMENT OF {$1600.00} AND STOP THE REPEATED LETTERS AND CALLS REGARDING TAKING AND STOP THREATHING MY HOME THRU FORECLOSURE. PLEASE CALL ME THANKS XXXX Dear XXXX XXXX : On behalf of Ocwen Loan Servicing, LLC ( Ocwen ), the Office of the Consumer Ombudsman would like to thank you for your correspondence received on XX/XX/XXXX, regarding the above-referenced account. The Consumer Ombudsman 's office was created to provide a resource to assist with unresolved concerns and issues. <P/>Our records indicate the monthly payment inadvertently reverted back to {$2200.00}, which included funds for the escrow account. The account has again been updated to remove the escrow payment from the account. As of the date of this letter, the account is due for the XX/XX/XXXX payment in the amount of {$1600.00}. <P/>I will ensure any late charge assessed for the XX/XX/XXXX payment is removed. In addition, I will ensure if any negative remarks are reported to the credit reporting agencies, that they are removed. On behalf of Ocwen, I apologize for any frustration or inconvenience this matter may have caused. <P/>The Office of the Consumer Ombudsman is your advocate to ensuring that Ocwen 's servicing remains fair, reasonable, and proper. Sincerely, XXXX XXXX XXXX The consumer indicated he/she DID NOT accept the response from the business. What they are saying is NOT the entire truth. I have attempted to pay my XX/XX/XXXX mortgage {$1600.00} this month to avoid a late fee, but the system as of XX/XX/XXXX IS STILL requesting that I pay {$2200.00}. On XX/XX/XXXXI called because I received a bill in the amount of {$3300.00} staying that I have n't paid XX/XX/XXXX and they were requested XX/XX/XXXX as well. the entire month the system was would place my mortgage in suspense until I paid the balance which was the escrow XXXX I spoke with a rep on XX/XX/XXXX and again I tried to pay and they stated that since I have filed a compliant the XXXX the system would still take additional 5 business days to update. As stated in my complaint, I have never been reported late to the XXXX and I would ask that would you please insure that this entire process does not effect my credit status in good standing w/the XXXX. otherwise, I will again attempt after the 5 business days to pay my XX/XX/XXXXhopefully w/o incident. <P/>Dear XXXX XXXX : On behalf of Ocwen Loan Servicing, LLC ( Ocwen ), the Office of the Consumer Ombudsman would like to thank you for your correspondence received on XX/XX/XXXX, regarding the above-referenced account. The Consumer Ombudsman 's office was created to provide a resource to assist with unresolved concerns and issues. <P/>Ocwen 's records indicate the account was previously approved for a Home Affordable Modification trial loan modification. The trial loan modification included an escrow account for property taxes and homeowner 's insurance, which were not previously included with the monthly payment. The HAMP trial loan modification was scheduled to begin with the XX/XX/XXXX payment, in the amount of {$2200.00}. This payment would have included principal and interest in the amount of {$1400.00} and escrow in the amount of {$790.00}. The contractual principal and interest payment is {$1600.00}. , the HAMP trial loan modification was canceled and the escrow account was removed. is once again responsible for remitting payment directly to the tax collector and insurance carrier. As of XX/XX/XXXX, the payment was updated to {$1600.00}, which includes principal and interest only.
As of the date of this letter, the account is due for the XX/XX/XXXXpayment in the amount of {$1600.00}. Thank you for bringing your payment concerns to our attention. Ocwen has resolved the issue you identified effective XX/XX/XXXX. If you believe there is documentation relevant to your issue which was not provided, you may request such documents by contacting me directly at : IN XX/XX/XXXXI TRIED TO REFINANCE WITH THERE OFFICE AND THEY REFUSE STATING CREDIT SCORE WAS LOW EVEN THOUGH BUT MY TRACK RECORD WITH THEM WAS NEVER MISSING PAYMENTS. I AM CAUGHT IN A WEB BECAUSE OF HIGH RATE.
Company Response: Closed with explanation
2017-04-26
Thorofare, NJ
Applying for a mortgage or refinancing an existing mortgage
Mortgage: Home equity loan or line of credit (HELOC)
Company Response: Closed with explanation
2017-04-26
Las Vegas, NV
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-04-26
Cambria, VA
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2017-04-25
Newnan, GA
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: Payments post for the month, couple weeks later payment get moved to back payments, currently in chapter XXXX ... ..amounts not correct on website
Company Response: Closed with explanation
2017-04-25
Anchorville, MI
Attempts to collect debt not owed
Debt collection: Mortgage debt
Debt is not yours
Complaint: Counterfeit Docu ments filed, XXXX , i n Register r of De eds Office, XXXX XXXX County Michigan XXXX XXXX , Page XXXX Filed Documents do not contain the lawful signature of XXXX XXXX XXXX Notice of this filed Register of Deeds Office, XXXX XXXX County Michigan XXXX XXXX , Page XXXX Mortgage was lawfully rescinded XXXX XXXX , XXXX . TILA ( Tr uth in Lending A ct, 15 USC 1601 et seq ; 12 CFR Part 226 ) Proper Notice of Rescission filed in Register of Deeds Office, XXXX XXXX XXXX Michigan. XXXX XXXX Page XXXX Assignment of Rescinded Mortgage created by XXXX XXXX , XXXX XXXX filed a CORPORATE ASSIGNMENT OF MORTGAGE in Register of Deeds Office, XXXX XXXX County Michigan. XXXX XXXX Page XXXX OCWEN LOAN SERVICING, LLC,. then filed a CORPORATE ASSIGNMENT OF MORTGAGE in Register of Deeds Office, XXXX XXXX County Michigan. XXXX XXXX , Page XXXX OCWEN LOAN SERVICING, LLC now attempting to establish a ESCROW Account Statement dated XX/XX/2017 against XXXX XXXX XXXX for a lawfully rescinded mortgage
Company Response: Closed with explanation
2017-04-25
Stevenson, MD
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: first after I tried to refi with them the set 1 paym ent schedule then they tried to withdraw that. as I am struggling to make payments they keep changing the amount due from what they originally said for my fixed rate. over the years they have filed foreclosure and forced me to file bankruptcy 4 times. every other month now since XXXX XXXX they send foreclosure papers out 45 days after a due date and a payment has been made even though it was more than what was set from the last refi. I made the requested payment every month even though it was more than what was set. they are the worst management company. they have service reps in XXXX that do not know what is goin g on in the US for days later.
Company Response: Closed with explanation
2017-04-25
Temple, TX
Trouble during payment process
Mortgage: VA mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-04-25
Lynn, MA
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2017-04-25
AZ
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: First, this is not a live-or-die matter. I have a mortgage with Ocwen Financial. I have always paid on time. The specific matter here is a payment they say was received on XXXX ( a Mond ay ). XXXX XXXX XXXX , which sent the payment via my online bill payment account, says it was received on XXXX ( a Fr iday ). The { $98.00} penalty Ocwen assessed itself is not a " federal case '' and is hardly with bothering you. I took pains to ensure the payment would arrive before a penalty was assessed, though. What I did want to do is weigh in on Ocwen and my overall experience with them.
I inherited Ocwen when my loan was sold to them, without my approval, obviously. My only experiences with them have had to do with an inquiry about refinancing at a more current rate ( at the time, they were of no help - now they are pushing refinancing ). They got my inquiry so screwed up, misunderstanding that I was only asking so that I might lower my monthly payment. They interpreted the request as my being in financial trouble and I kept getting remediation packets - six in total! - after I had disabused the m of that idea when I first spoke to them. After weeks of calls and mailings, they finally relented. My conclusion : these people are really, really stupid. Re : my current issue and their alleging I paid them a day late. I called my " customer service representative ( which is what Ocwen calls anyone who answers the phone ). He was an outsourced person ( which is OK by me, as long as they are qualified to be of help ). It turns out, not surprisingly, that he was incapable of doing anything but reading a script. Ocwen gives its customer-contact people absolutely no authority to mitigate, ameliorate or otherwise help whatsoever. Ocwen ma kes XXXX XXXX look like emissaries of XXXX XXXX . Anyway, of all the mortgage companies and servicing firms I have experienced in my 40 years as a mortgagee, I have never experienced the rank incompetence and unhelpfulne ss of Ocwen. Ever . I have held this in until now, but reading about their downgrading by XXXX and XXXX XXXX , I was prompted to speak out.
Company Response: Closed with explanation
2017-04-25
Colts Neck, NJ
Struggling to pay mortgage
Mortgage: Other type of mortgage
Complaint: In 2013 Ocwen sta rted foreclosure. At the same time I was applied and was approved for a new mortgage through a paternership with ocwen a ist alliance lending. On the day of closing I had a ist payment certified check {$1500.00}. No one showed. I called ist alliance lawyers they told ocwen did n't show with documents to do the closing. With 9 days left to answer complaint of foreclosure I hired a lawyer. For foreclosure they had a unindorsed note and a fraudulent assignment of mortgage. They claimed securitization of the note with no evidence.
Company Response: Closed with explanation
2017-04-25
Greenwood, CA
Trouble during payment process
Mortgage: FHA mortgage
Complaint: We purchased a home on XXXX / XXXX / XXXX and with the mortgage financed through XXXX , XXXX . The loan was sold to Ocwen Loan Services o n XXXX / XXXX / XXXX . In XXXX of XXXX I received a letter from Ocwen stating that there was an escrow shortage of {$170.00} and a coupon asking for payment. Called Ocwen asking why there was a shortage but they could not explain why. Said said that an audit was done and it came up short, not because of taxes or insurance going up. Didnt know why, but I have to pay it.. My original loan payment with XXXX was {$1500.00}. In XXXX XXXX Ocwen increased it to {$1600.00} and in XXXX they increased it again to {$1600.00}. No letter was sent to me notifying me of a payment increase either time. Again I called them and was told the increases were due to the escrow shortage that they still are not able to explain to me. After the increased payment for XXXX was paid, they still told me that the escrow shortage balance was {$170.00}. No reduction. Due to a recent financial hardship, I submitted loan modification paperwork to them on XXXX / XXXX / XXXX . All the documents that they requested were mailed to them, including bank statements, tax returns, income verifications, Social Security numbers and the completed application. The Relationship Manager assigned to my case was XXXX XXXX . He told me that documents ( which I had sent ) were missing and that I needed to resend them, which I did. Sent him an email asking that they need to be located and to check with the person that opened the package and entered the info in their system. No reply. Several days later they told me they had received everything and they would let me know the progress. They also told me that they had good news that another audit was done and now theres an escrow surplus. A check for {$240.00} would be mailed to me. Then next time we spoke there was conveniently no record of that conversation. And no check was mailed. They also told me they were again missing the same financial paperwork that I have been resending . Sent Ocwen an email ( attached ) regarding these issues and again, no reply.
Its a disgrace that the consumer has no say in loans being sold and taken over by companies like Ocwen. Amazing how many Ocwen complaints are on your website and yet they are still in business.
Company Response: Closed with explanation
2017-04-25
CA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: My XXXX XXXX XXXX mother requested a modification of a mortgage being serviced by Ocwen in XXXX , shortly after my father passed away. The tenants in the property were taking advantage of the situation where my father was XXXX XXXX XXXX and they would not pay rent. We tried to evict them for non-payment, but they used a local renters free legal aid program to take us to court, costing us thousands. Needless to say, this caused my poor mother much grief during a period where she just lot her husband of 53 years, and she was advised by a n Ocwen representative to stop making mortgage payments, so they could modify the loan. They then declined the modification request and advised my mother to sell the property on a short sale, which caused her much financial duress.The loan amount was approximately {$480000.00}.
Company Response: Closed with explanation
2017-04-25
Oxford, GA
Applying for a mortgage or refinancing an existing mortgage
Mortgage: Conventional home mortgage
Complaint: OCWEN LOAN SERVIC E, XXXX XXXX XXXX FL. Paid {$2000.00} from XXXX to XXXX XXXX for Ocwen 3 month payment pla n Agreement XXXX / XXXX / XXXX paper signed for payment plan. late XXXX another paper was signed to accept Modify was ap prove by Ocwen Loan service. paid by ACH wire on XXXX . Ocwen Loan Service . XXXX XXXX letter saying your in default and modify not approve. increase payment from {$500.00} to higher amount. This has been going on Since XXXX to XXXX payment plan is not working they are wrongfully taken my funds. I have file many complaints On wh ole two y ears of payments not posted, mail copy sent copy in XXXX , this still not fix by Ocwen..Statements WAS mail 8 time in las t 5 years to fix. My New home in XXXX was bought 1st home b y XXXX XXXX th is for Year , then transfer t o Homecoming, GMA C, Ocwen t ook over XXXX . No w Ocwen r eported to agency that Ocwen m y loan since XXXX XXXX Which is false Agenc y said it was reported by GMAC person ..I wanted my funds b ack if OCWEN is not modify m y loan. THIS OCWEN PROBLEM HAS BEEN GOING ON NOW FOR 6 YEARS. OF FALSE INFO B Y OCWEN LOAN SERVICES. NOT APPLYING PAYMENT, CHARGING FOR SENDING SOMEONE TAKE PICTURE OF HO USE FOR XXXX TO XXXX , MISAPPLY PAYMENT FOR YEAR AND HALF. MY ACCOUNT STILL NOT FIX. WITH THE CORRECT AMOUNTS : AFTER SENDING STATEMENT XXXX TO XXXX . Ocwen Email : XXXX XXXX , XXXX Loan Number : XXXX Property Address : XXXX XXXX XXXX XXXX XXXX , GA XXXX Dear XXXX XXXX : OCWEN receiv ed a payment on XXXX / XXXX / XXXX for the amount of {$500.00}. Sincerely, OCWEN XXXX . XXXX XXXX XXXX XXXX XXXX , FL XXXX ( Do not send correspondence or payments to the above address. ) Dear XXXX , We have noted the account with the information you have provided. The Home Affordable Modification Prog ram ( HAMP ) Strea mline third trial payment was received on XXXX XXXX , XXXX and the trial modification plan is now complete. Please allow time for us to finalize the modification. With regards to your concern about the Tax disbursements and the transaction history, we apologize for any inconvenience this matter may h ave caused. We will send you a copy of the payment history and you should receive it by email within three d ays. To formally dispute your transaction his tory with Ocwen, plea se send a written request along with any supporting documents t o our Research Departm ent.The fax number for o ur Research D epartment is XXXX XXXX XXXX XXXX . You can also send your correspondence by mail to the following a ddress : Ocwen Loan Servicing, LLC Attention : Research Departmen t XXXX XXXX XXXX XXXX XXXX XXXX , FL XXXX
Company Response: Closed with explanation
2017-04-25
Foothill Ranch, CA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: Ocwen took over our loan from Litton in XXXX . The interest rate on the ARM went up & we co uld n't afford the monthly payment. In XXXX XXXX Ocwen ga ve us a modification at 2 % fixed and {$2700.00} payment which we could afford. In XXXX XXXX Ocwen raised i t to {$3400.00} per month citing negative escrow balance. I called & they said my property taxes went up. Me and my wife work long hours, & it 's tough to find time to make phone calls or go to offices. I managed some time & went to XXXX XXXX Tax Collector 's office. I was told the property taxes have n't gone up & have stayed at about {$8000.00} per year. After several back & forth phone calls to Ocwen, th ey could n't explain the reason for payment increase. They asked me to write to their research office in Florida. In XXXX XXXX I sent them a letter asking for details on the negative escrow balance. They never responded. In XXXX XXXX Ocwen offe red us a modification & we made two trial payments of {$2400.00} eah in XXXX & XXXX . They sent us the agreement to be signed and sent back with the last payment. Ocwen was raising our interest rate & adding a balloon payment of {$120000.00} which was never disclosed to us at the beginning. We did n't sign the agreement. In XXXX XXXX Ocwen ra ised our payment to {$4100.00} of which {$1900.00} is principal & interest & {$2200.00} is escrow. I called them & tried to get the details of how our escrow went negative when the taxes are included in the payment & are paid regularly, but they have no clear answer. We ca n't afford it and they have sent us a default notice. This is me and my wife 's one & only primary residence where we live with our XXXX kids XXXX & XXXX , & my parents XXXX & XXXX , & we will be in great distress if we lose our home. We are working with Save Your Home Californ ia to help keep our home. I want to know the reason & Ocwen t o provide proof as to how our payment went from {$2700.00} per month to {$4100.00} per month in less than 3 years. On Friday, XXXX XXXX , I read news about the lawsuit CFPB filed against Ocwen. T hat made me realize that we are not alone. Thousands other families have similar problems. Then I visited this website to file this complaint.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-04-25
Elk Grove, CA
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-04-25
San Jose, CA
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2017-04-25
Nyc, NY
Struggling to pay mortgage
Mortgage: FHA mortgage
Complaint: The lender has failed to provide a response to our QWR -Qualified Written Request that was submitted to them on XXXX / XXXX / 1 7 - This is a Violation of RESPA guidelines and we are unable to provide our client with an adequate review and assistance to the ir delinquency with no response to the loan history being requested.
Company Response: Closed with explanation
2017-04-25
Sacramento, CA
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation