OCWEN FINANCIAL CORPORATION
Consumer Complaints
There are over 28887 complaints on file for OCWEN FINANCIAL CORPORATION. Dated between 2019-12-16 and 2011-12-07.
Complaints Page 189
2017-04-29
Perry, GA
Trouble during payment process
Mortgage: FHA mortgage
Company Response: Closed with explanation
2017-04-29
Hamburg, NY
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: Dear Consumer Financial Protection Bureau Since I reported the matte r Ocwen has been trying to put m e in foreclosure after 14 years of service On XXXX XXXX I learnt my payment came back I set via XXXX XXXX and then called to resolve the next month payment by paying {$19.00} for automatic payment from the acount to start XXXX XXXX . XXXX and XXXX payment were never deducted as result I have been getting foreclosure letters. I have resolved by paying {$1100.00} through XXXX XXXX XXXX I know have a modification and need you to advice of a agent that can help borroers to lower my interest down. Ocwen has Failing to timely and accurately apply payments made by borrowers and failing to maintain accurate account statements ; Charging borrowers unauthorized fees for default-related services ; Providing false or misleading information in response to consumer complaints.
. Ocwen failed to effectively assis t, and in fact impeded, struggling homeowners trying to save their homes. This included : Failing to provide accurate information about loan modifications and other loss mitigation services ; Failing to properly process borrowers applications and calculate their eligibility for loan modifications ; Providing false or misleading reasons for denying loan modifications ;
Company Response: Closed with explanation
2017-04-29
Beyersville, TX
Trouble during payment process
Mortgage: Other type of mortgage
Complaint: Ocwen failed to apply our payment received on XX/XX/XXXX in the amount {$3200.00} until XX/XX/XXXX . When Ocwen provided my XXXX for XXXX , Ocwen did not include any portion of my payment received on XX/XX/XXXX in the year end tax statements provided to me for interest and I did not receive any tax statements for property taxes for my escrow. I have repeated asked my relationship manager at Ocwen why the payment was not included in XXXX tax payments and why my payment received on XXXX was not applied until XXXX XXXX XXXX . Ocwen fails to respond to my question and has their law firm, XXXX XXXX , respond to my complaint. XXXX XXXX provides a payment schedule, but fails to explain why the XX/XX/XXXX payment was not applied until XXXX XXXX XXXX
Company Response: Closed with explanation
2017-04-29
Converse, TX
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2017-04-29
Beyersville, TX
Trouble during payment process
Mortgage: Other type of mortgage
Complaint: We have been making payments though Ocwen ' s website. When we submitted the request for our XXXX payment, we received an email fro m Ocwen which states the following : Thank you again for choosing to participate in Ocwens Automatic Clearing House ( ACH ) program to have your payments automatically withdrawn from your bank account. Based upon your request and approval, we have enrolled you in this free service and your first payment withdrawal date is scheduled for XXXX / XXXX / XXXX . We did not request to be enrolled in the Automatic Clearing House program. I called our relationship manager at Ocwen t o request to have us removed from the program. He just told me to cancel the payment. I am not sure if doing this will withdraw me from the ACH Program.
Company Response: Closed with explanation
2017-04-28
KS
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: I 'm a XXXX XXXX XXXX XXXX with a XXXX year child. I tried to refinance my house and use some of my equity in my home to pay for my XXXX year olds educ ational expenses. Over one year ago the title company came back and said the title to my home was clouded as a result of clearly fraudulent assignme nts by OCWEN.
Enclosed you will find the title opinion from last year. OCWEN REFUSES TO EVEN ADDRESS THIS ISSUE. How can this be right? I am entitled to use the over XXXX in equity in my home and ca n't as a direct result of fr aud by OCWEN. I simply have asked them to fix the assignments. I wanted nothing from them other than to do what is legally required.
Company Response: Closed with explanation
2017-04-28
Clay, AL
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2017-04-28
Lakewood Village, TX
Trouble during payment process
Mortgage: VA mortgage
Company Response: Closed with explanation
2017-04-28
TX
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: I had a n 80/20 loan with Ocwen. I ne ed to hurry and sell my house because of losing my job and relocating to another city with my fami ly. Ocwen offered me 2 o ptions ... short sale and turn my house back over to them. I picked short sale and filled out the paperwork with them on XXXX / XXXX / XXXX . I hired a realtor on XXXX / XXXX / XXXX . I received a cash offer 2 days after hiring my realtor. I have the entire signed contract from our buyer to prov e it. Ocwen refused to release my file. We lost that sale. They made us put the house up on their auction page. We did exactly what we were told to do b y Ocwen and we received another cash over on my house for the same amount. Ocwen still refused to release my file for the sale. We lost that sale also. In the meantime, Ocwen sold my 2nd mortgage off to XXXX XXXX during all of our selling processes. My realtor got a 3rd cash offer on the house with the new amount which only covered the first mortgage and Ocwen still would not release my file for the sell and we lost that buyer also. Our firs t 2 c ash offers were for {$100000.00} and the 3rd cas h offer was for {$85000.00}. In the end, Ocwen fo reclosed on my house, sold it for {$74000.00} and wrecked my credit. We did everything we were told to do by Ocwen.
Company Response: Closed with explanation
2017-04-28
Bohemia, NY
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: I XXXX XXXX , with Loan Number XXXX from OCWEN LOAN SERVICING, am writing you today to express my frustration in working with OCWEN on a mortgage modification under the Making Home Affordable program instituted by the Obama Administration. I am at a loss as to what to do now that will encourage them to act in a timely manner to finalize a modification process that began a couple of years ago. It is my hope that in filing a complaint that a resolution regarding my application for a mortgage modification can be expedited, and pressure placed on OCWEN to fulfill its obligation to act in a timely manner not only on my behalf, but on behalf of othe rs that are facing the same obstacles regarding their applications for mortgage modifications. I find it very observed that I have been trying to get a loan modification for over years, and yet, till this date, we have not been able to resolve the issue. It has come to my attention that my loan modification was denied on XXXX XXXX XXXX due to the Investor of the Mortgage does not want to participat e in a Loan Modification. In the phone conversation, you mentioned that the investor does not want to participate in the Loan Modification due to the File has been modified 2 times already in the past. I asked for the dates and you have no idea when the Loan was ever modified. To my records, and I have proof of this, my loan has been modified only one time. I requested this information to be sent 'd in writing to me, not even a denial letter was s ent 'd to me acknowle dging that the denial was denied directly from the investor. Its easier to mentioned it over the phone, but it brings up the matter that you could just be making this up to cover your assets and let me loose my home, my investment, the property that I worked so hard to live and maintain. You mentioned you could not arrange an affordable payment to support a Loan Modification due to excessive obligations to support a payment. You have received everything you needed in regards to the Loan Modification process, and acknowledge that the loan modification was in process, giving me high hopes that I would obtain a loan modification. Now I 'm not able to complete my modification and get out of trouble with foreclosure due to a misunderstandings and a misinformed process to resolve the loan modification. It is neither my intentions nor my fault that this debt has increased. Ever since my divorce, I have been the only person covering the household and expenses. I never meant to default. I been trying to resolve this issue for years with no results, basically with the same action, " I do not qualify because I do not have enough income '' when in reality everything is already clear, and you have records of this. I just find this really obnoxious and XXXX when you have a citizen like myself, asking for help, reaching out to you throughout all this time, just because I want to keep my home, my investment, the house where my children reside. In news reports I hear t hat OCWEN claims to be overwhelmed with applications for modifications. As a result, your bank is top 3 worst servicer processing a modification. When times were good and banks were encouraging everyone to take out 1st, 2nd and even 3rd mortgages they did n't seem to have any problem keeping up with the high demand. Full documentation Mortgages could be initiated and closed inside of 2 weeks. Now, when someone asks for help, it takes years with no immediate results. I understand that across the country there are several lawsuits being filed ag ainst OCWEN, some seeking class action status. I think it would be worth your time to look into doing the same on behalf of all Home Owners that are facing the same uphill battle with you OCWEN as I am. Please take in consideration that I really want to keep my property. Please help me the best you can, I know I qualify for a better Loan Modification, and it would be under our best interest to qualify this loan.
Company Response: Closed with explanation
2017-04-28
Long Valley, NJ
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2017-04-28
Bartow, FL
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2017-04-28
Cedar Hill, TX
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2017-04-28
Houston, TX
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: My mortgage is wi th Ocwen Home Loans, not by choice. On XXXX XXXX , XXXX , I faxed a request fo r Ocwen to discontinue my escrow according to the guidelines set forth in my agreement. In my documents, it clearly states that an escrow account is a courtesy not a requirement ; however, my request indicated that an es crow account is required, therefore my request was denied. Your account information is limited online and this company does n't honor it 's own guidelines.
Company Response: Closed with explanation
2017-04-28
Bermuda Dunes, CA
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: Loan Number : XXXX Loan Servicer : Ocwen Loan Servicing LLC XXXX XXXX XXXX XXXX XXXX XXXX , FL. XXXX Loan Owner : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX rate has been considered a Predatory rate currently at 8.37500 %, the rate has increased base on the XXXX market ( " LIBOR '' ) as published in the Wall Street Journal not the Federal rate. These type of loans were under the scrutiny of the Government and were sup posed to be eliminat ed. The Servicing Company wants you to refinance the loan when they should have modified it based on the new laws. Was assigned a Relationship Manager by Ocwen but, after 9 attempts have not had any communication with her ( XXXX XXXX XXXX ).
Company Response: Closed with explanation
2017-04-28
Brooklyn, NY
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2017-04-28
Phila, PA
Struggling to pay mortgage
Mortgage: FHA mortgage
Company Response: Closed with explanation
2017-04-28
TX
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: Ocwen / XXXX XXXX . Sent me modification paperwork, while the paperwork was still under review by Ocwen they submitted our home for foreclosure. I have never received any notice from Ocwen about the foreclosesure. The only reason I know about the foreclosure is from all the advertisements in my mail as well as people driving by ( which is scaring my children ) and pe ople calling me. I received notice XXXX / XXXX / XXXX that Ocwen will not modifiy my loan. Based on the modification letters and dates, Ocwen never planned to modify my loan. I still have never received any thing from Ocwen stating they were going to foreclose. I am a single parent with XXXX kids at home, XXXX of the children are XXXX XXXX XXXX XXXX and have special medical equipme nt. One of the children was born XXXX XXXX XXXX , only has a XXXX XXXX . XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX and spent over a month a XXXX XXXX XXXX XXXX XXXX in XXXX level XXXX XXXX XXXX XXXX XXXX XXXX , he has XXXX XXXX XXXX . My children and I have been through alot. Ocwen is terr ible with paperwork, dates, payments, amounts, etc. Their information is incorrect on most of their paperwork and documents. I sent them a QWR letter to request verification last year On some of the things I asked they could not respond since they did not know. I realize this is short notice, but I just received the information. Thank you for your time. XXXX XXXX XXXX
Company Response: Closed with explanation
2017-04-28
Coconut Creek, FL
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-04-28
Cheverly, MD
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: Good morning Our home is located at XXXX XXXX XXXX . XXXX The loan was transferred from XXXX XXXX XXXX XXXX to Litton then To Ocwen. This was not documented in the Court. During the Transfer the Incorrect amout was documented. We have asked Ocwen for the correct amount that was Transferred And they wo n't respond. Ocwen did not attend the Chapter XXXX Hearings in XXXX . They did not start enforcing the amount until XXXX . We questioned the Statute of Limitations for collection of The debt, they would n't respond. I have been in XXXX XXXX for 25 years. I have never done anything wrong. I have been in my Home for 20 years and would like to remain in it but would n't Like these issues satisfied. I am in XXXX XXXX and will not have An income until XXXX .
Company Response: Closed with explanation
2017-04-28
San Francisco, NM
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2017-04-27
Fresno, CA
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: In XXXX , we refinanced our loan from XXXX XXXX to XXXX XXXX , who went under. In XXXX XXXX changed it 's name to XXXX and in XXXX it transferred servicing to XXXX XXXX XXXX , XXXX XXXX XXXX XXXX XXXX filed an unlawful detainer summons and complaint in XX/XX/XXXX and again o n XX/XX/XXXX . XXXX XXXX transferred servicing to American Home Mortgage on XXXX but yet all the paper work that was filed in XXXX County Superior Court was done by XXXX & XXXX . In XXXX , XXXX sent us a XXXX -abandoment, which was not filed with the I.R.S. The parties above were represented by XXXX XXXX XXXX XXXX XXXX XXXX , which they made no appearance in court, they sent a XXXX XXXX , XXXX XXXX XXXX XXXX , who worked for XXXX XXXX XXXX , real estate realtor, who American Home M ortgage hired to evict us from our home with no documentation, which we know for a fact because we met with XXXX & American at a Hope seminar at which time they had nothing pertaining to our loan & this was done thru HUD. XXXX Dept of Real Estate took XXXX XXXX license for selling our property & dividing the money among them self 's. We have been trying to get help in XXXX County. We are asking for t he State & Federal to oversee XXXX County as to why no help to consumer 's who lost their home thru wrongful foreclosure. We were escorted out of home by XXXX Sheriff Civil Unit without a Writ issued by the court. This is our second complaint.
Company Response: Closed with explanation
2017-04-27
Ft Lauderdale, FL
Struggling to pay mortgage
Mortgage: Other type of mortgage
Complaint: XXXX MY MORTGAE WAS ASSIGNED TO AMERICAN HOME MTG SER VICING. THIS WAS SIGNED BY XXXX XXXX ( V ICE PRESEIDENT ). XXXX MY MORTGAGE WAS TRANSFERRED TO HOMEWARD. I STARTED WRITING HOMEWARD. QUESTIONING THEM ON CERTAINS PERTAINING TO MY MORGAGE. NEXT THING I KNOW THEY TRANSFERRED THE MORTGAGE TG O OCWEN. I BECAME VERY ILL. I COULD NOT AFFORD MYH MORTGAGE PAYMENTS. I STARTED WRITING OCWEN ASKING THEM IF THEY COULD MODIFY MY MORTGAGE BASED ON THE PRINCIPAL VALUE. THEY DID NOT. XXXX I RECEIVED FORECLOUSURE DOCUMENTS FROM XXXX XXXX XXXX XXXX . I GUESS OCWEN IS PART OF XXXX XXXX . WHEN I GOT MY ATTORNEY IN XXXX I PAID {$700.00} FOR FORENSIC REPORT OF MY MORTGAGE. I FINALLY HEARD FROM THE FORENSIC PERSON XXXX XXXX . I WS TOLD BY THE FORENSIC PERSON THAT MY ATTORNEY WILL CONTACT ME AND GIVE ME COPIES OF THE FORENSIC REPORT. TILL THIS DAY I H AVE NOT HEARD FROM MY ATTORNEY REGARDING THE FORENSIC REPORT OR ANYTHING ELSE OF THAT MATTER. I HAVE LEFT MESSAGES FOR THE ATTORNEY AND NO CALL BACK. I PAY MY ATTORNEY THERE MONEY EVERY MONTH. MY ATTORNEY WANTED ME TO AGREE TO THIS MODIFICATION THAT OCWEN OFFERED, I TOLD THEM I DO NOT AGREE AND IF THEY CAN DO SOMETHING. NOTHING HAS BEEN DONE. I HAVE NOT HEARD ANYTHING BACK REGARDING THE FORENSIC REPORT FROM MY ATTORNEY. I AM SCHEDULED FOR COURT ( TRIAL ) IN XXXX XXXX .
Company Response: Closed with explanation
2017-04-27
Dunnellon, FL
Trouble during payment process
Mortgage: VA mortgage
Company Response: Closed with explanation
2017-04-27
Traver, CA
Struggling to pay mortgage
Mortgage: Other type of mortgage
Complaint: I just got foreclosure sale date notice today for XXXX XXXX XXXX by certified mail while in the modification proce ss. Ocwen Loan Servicing keeps violating the law over and over again. My California Home Owner Bill of Rights.The attempts to wrongfully foreclose on my home. The foreclosure notice which states that XXXX is the foreclosing party. In California XXXX can not foreclose by law. VOID! VOID! VOID! CALIFORNIA STATE SUPREME COURT RULING XXXX XXXX XXXX . How many more times is Ocwen going to keep breaking the law. It is a crime. FRAUD. People go to prison for commiting FRAUD. But not the PRESIDENT AND CEO and of them that commit FRAUD AND THEFT a t Ocwen. All the fines Ocwen has received from different California agencys has not stopp ed Ocwen from this wa y of doing business. It must STOP NOW. Ocwen is currently under investigation with CALIFORN IA FINANCIAL PROTECTION BUREAU AND OTHER AGENCYS. Ov er 1000 law suits going on right now against them. Al so Class Action Law s uits. I am a victim of Ocwens behavior and it must stop now.
Company Response: Closed with explanation