OCWEN FINANCIAL CORPORATION
Consumer Complaints
There are over 28887 complaints on file for OCWEN FINANCIAL CORPORATION. Dated between 2019-12-16 and 2011-12-07.
Complaints Page 187
2017-05-04
Federal Way, WA
Written notification about debt
Debt collection: Mortgage debt
Didn't receive enough information to verify debt
Complaint: loan XXXX serviced by Ocwen many attempts to get a suitable modification plan ; Ocwen failed at all options began foreclosure again while I am recovering from a XXXX XXXX in addition the original note of the deed of trust is wrong Paragraph 2 of the original note says INTEREST ; this is a PITI loa n not interest The word interest is wrong and make the note invalid Ocwen says since they did n't prepare the note that it was an oversight.
Company Response: Closed with explanation
2017-05-04
Arco, CA
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: Las t XX/XX/XXXX , I called OCWEN about my home loan in regard to it 's converting from the ARM to pay down. I knew it was coming up. They informed me on the phone that it was not going to mature and that I was good. I was shocked in XX/XX/XXXX when I received a call that I was late on part of my payment. My mortgage went from XXXX to XXXX . I was told I could modify, but found out 4 m onths later, that the loan I have specifically says I can not be modified. The lack of professionalism throughout can not be overlooked and fraudulent and ignorant activities seemed shocking. I continued to pay my payments in two increments, the original payment, and the balance to cover the new monthly. I was finally able to refinance my loan. Apparently in one of the last months, XX/XX/XXXX , I was late 3 days on a partial payment. It was either my error or the bank, but either way, it was three days on only a part of the payment. Because of this, they reported me and my Credit score was severely impacted. It then caused me not to be able to refinance a HELOC at that time. I have been rejected in my attempts to appeal to OCWEN and to be honest, they have never been helpful throughout my experience with them. Their incompetence has been a hurdle I have dealt with since my loan was sold to them. I feel that OCWENs practices are questionable and their reporting me was above the necessary. Also, their fraudulent information given to me hindered my ability to make good decisions about my loan. Much of this would have been avoided if they had not lied to me. This lying seems illegal especially based on the fact they were able in return make more money off me. I want to report them for their questionable practices.
Company Response: Closed with explanation
2017-05-04
Queens, NY
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Complaint: OCWEN/GMAC MORTGAGE WAS PAID IN XX/XX/XXXX BEING REPORTED AS CHARGED OFF INSEAD OF PAID
Company Response: Closed with explanation
2017-05-04
Spring Branch, TX
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2017-05-04
Newport Beach, CA
Closing on a mortgage
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2017-05-04
Oak Grove, MO
Struggling to pay mortgage
Mortgage: VA mortgage
Complaint: There are no notice of assignments recorded at county sh owing loans Deed of Trust has been service transferred to Ocwen. Recording of th e deed of Trust is required especially under Missouri power of sale provisions. The servicer must possess servicing rights to the Deed of trust in order to foreclose . Ocwen has failed to demonstrate proper assignments of custodial servicing rights to the loan at the county l and recorders office of XXXX XXXX . Hence the reasons why there are very stringent notice requirements and the legal documents are required to contain the power of sale language in order to use the non-judicial foreclosure method. Due to Ocwen failed proof of loan assignments its highly logical to determine that the acting substitute trustee which is XXXX XXXX XXXX at phone number XXXX ; is attempting to, execute a power sf sale under invalidated circumstance s. Ocwen in dicates that they are executing sale based on a previously recorded Substitute deed of Trust from XXXX , which may be in error due to Ocwen faults and failed proof in loan assignments.
Furthermore, Ocwen, provided no written notice of foreclosure sale date of XXXX XXXX , XXXX . Used illegal foreclosure attempts and tactics ignored, due process under Missour i State non-judicial foreclosure laws. XXXX XXXX XXXX alleges to have mailed certified letter indicating the scheduled XXXX XXXX , XXXX , sale date back on XXXX XXXX , XXXX . No letter has ever been received to date, as it was to be addressed to me property address. The entire process has been a game of smoke and mirrors with Ocwen. They are belittling the mortgage crisis and the system for their own companies gains. Both Ocwen and their sister company Alti-source XXXX XXXX , ( f oreclosure mill ) is nothing more than a roulette system of confusion, foreclosure and profits. Both have seen devastating losses from a recent law suit brought by the Consumer Financial Protection Bureau ( CFPB ). * *Attempted to commit Fraud an d misrepresentation to foreclose by executing illegal foreclosure action with notification nor publications. Violation of Notice requirements are referenced in Missouri Revised Statutes Chap ter 443.320. A notice of foreclosure sale must be published at lease twenty ( 20 ) times and c ontinued to the day of sale in the event the property is located in a city of XXXX inhabitants or more. In other geographical areas publication must occur four at least four successive weeks the last advertisement no more than a week from the date of the sale. Within 20 days of the date of the sale the trustee must provide notice by registered or certified mail to the borrower and other parties in interest of the sale date and time, the terms of the sale and a description of the property to be sold. Foreclosure sales are to be held between XXXX and XXXX to be deemed commercially reasonable. Ocwen has violated all, Sale requirements which are referenced in Missouri Revised Statutes, Chapter 443.327. It is also my belief that there is no power of sale language within the Deed of Trust, however Ocwen has refu sed to respond to qualified written request ( QWR ), nor have they identify a power of sale addendum/clause within. All sale attempts should be cancelled immediately and followed with investigation accordingly. That being the cas e Ocwen shoul d be forced to complete a foreclosure via judicial process with a 1 year right for redemption period in which I have to pay the balance of the loan or not. Im demanding that these illegal acts be addressed and that my foreclosure be remained cancelled . Ocwen is currently being sued by the CFPB for these very same acts of treachery
Company Response: Closed with explanation
2017-05-04
Portland, OR
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2017-05-04
Jupiter, FL
Closing on a mortgage
Mortgage: Conventional home mortgage
Complaint: Ocwen over charged us approx up to {$170000.00} in excess fees and escrows, interest etc. and would NOT give us accounting prior to our settling this mortgage when we sold house In XXXX or to present after we and attorney requested a myriad of times to see the accountings. Right. NOw we have filed lawsuit against and still are not getting the paperwork
Company Response: Closed with explanation
2017-05-03
Misquamicut, RI
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2017-05-03
Rncho Domingz, CA
Trouble during payment process
Mortgage: VA mortgage
Complaint: We are disputing the status of our mortgage account ; our mortgage account should be current. After our bankruptcy, we made arrangements with the support of VA department to modify our account with OCWEN. We made the payments on time as per our agreement on XXXX XXXX XXXX we received a letter from OCWEN informing us that the loan modification was approved. We sent the voluntary amount of {$310.00} to put the account current. After the modification, we did not receive monthly statements from OCWEN ; we were later told it was due to our bankruptcy. In XXXX XXXX we were notified that we were late on our XXXX mortgage payment and owed {$2900.00} for XXXX . We have are meticulous about keeping our records and correspondence and pay our mortgage on line ( XXXX XXXX XXXX Bill Pay ). We had proof from XXXX XXXX XXXX that payment was made on line and we sent it to OCWEN via Fax. OCWEN sent us a letter XXXX XXXX t hey had credited the account the payment they claimed we did not make and requested we refax them proof from our bank. Even though we refaxed it to them and have a letter from them stating they did receive our fax, they reversed the credit and refused to credit it back. In addition, even though we have made all of our payments on time, we have received notices that we have a negative balance in our escrow account. We are told it is supposed to be for a cushion on our account. The amount of Hazard insurance on Annual Escrow Account Disclosure is incorrect and higher than what we actually pay XXXX XXXX . OCWEN has put XXXX of our payments in suspense but can not explain where that payment was then made to.We are perplexed as to which payment OCWEN is claiming we did not make payments when they had the additional monies as unapplied funds and in a suspense account. OCWEN Loan Servicing haw handled our account unethically, they refuse to hold themselves accountable and continue to add charges to our mortgage ( House inspection {$ XX/XX/XXXX } ). We have been getting the run around from OCWEN for years and many times speak to customer service that has been outsourced and incompetent in resolving this issue. We have received letters stating they we are past due now and the amount fluctuates. As of XXXX XXXX our payment has increased to {$3000.00} a month and they are stating we are past due {$3000.00} Timeline of dates and actions are below. XXXX XXXX XXXX Received Letter from OCWEN stating we were 39 days late in the amount total amount of {$5900.00} ( XXXX and XXXX ). I called OCWEN was told to send letter disputing and proof of Payment for XXXX XXXX payment. FAXED to XXXX Department XXXX XXXX XXXX Called OCWEN told no dispute on file. Requested we send a letter disputing and refax proof of payment. XXXX XXXX XXXX : Refaxed Letter and proof of payment for XXXX XXXX payment to OCWEN ( XXXX XXXX XXXX Bill Pay ) XXXX XXXX XXXX we received notice from OCWEN Research Department stating a credit was made on XXXX XXXX XXXX to our account while the payment was verified. Proof of payment was requested by Research Department and letter stated we had 30 days ( XXXX XXXX XXXX ) to submit documentation. On XXXX XXXX XXXX we faxed over documentation and letter to Research department and have verification of fax. XXXX XXXX XXXX we received notice from OCWEN Cashiering Department informing us we have 30 days to fax or email proof of payment, letter, and OCWEN loan number. On XXXX XXXX XXXX we emailed scanned documents to Cashiering Department at XXXX XXXX XXXX . XXXX XXXX XXXX we received notice from OCWEN XXXX Department informing us we had 30 days to fax or email proof of payment, letter, and OCWEN loan number. On XXXX XXXX XXXX we emailed scanned documents to documentation and letter to XXXX Department. The email came back as undeliverable because email address couldnt be found. I tried to resubmit email on XXXX XXXX XXXX and email retuned as undeliverable a second time. XXXX XXXX XXXX we received notice from OCWEN Research Department informing that they had received they received our paperwork and would perform research and provide an answer within XXXX days of letter. XXXX XXXX XXXX I followed up wit h OCWEN Research Department and was informed that a letter had been mailed out b y OCWEN on XXXX XXXX XXXX stating our credit was reversed because we failed to submit requested documentation. I informed representative that documentation had been submitted and I have fax verification ; in addition, on XXXX XXXX XXXX we had received letter from Research Department confirming they had received paperwork from us. After reviewing our account, she confirmed documentation had been received on XXXX XXXX XXXX and she would contact both Cashiering and XXXX Department and forward documents so that account can be credited for payment made. XXXX XXXX XXXX I followed up with Research Department and confirmed that XXXX from Research Department had already forwarded documents to both Cashiering and XXXX Department and XXXX would be following up with them to resolve this issue. I asked why the account had not been credited yet since the reversal of credit had been erroneously made by OCWEN because they did in fact receive documentation from us in a timely manner and the reversal of credit should have not been done. Research Department explained that the documentation had already been forwarded to Cashiering and XXXX Department and they would follow up with them to account credited. XXXX XXXX XXXX XXXX XXXX ( XXXX Year ) Followed up with OCWEN, they refused to credit payment to the account even though we had a letter from them stating that they would credit account. We would get inconsistent answers from the different customer service representatives. We have been very diligent about submitting requested documents by different OCWEN departments as well as following up with OCWEN customer service. OCWEN has sent us several notices from different department regarding our dispute ; it seems that there is little to no communication between departments because they request the same paperwork. We have on several occasions faxed or emailed the document requested : 1 ) le gible document on how our payment was mad e ( XXXX XXXX XXXX on line Bill Pay ), 2 ) account number, a and 3 ) lette r explaining our account should be current. XXXX We requested explanation of payments from OCWEN about our payment history and they sent us a letter dated XX/XX/XXXX explaining the increase in escrow payment not on the initial missing payment that we had requested. We then once again requested payment history. XXXX OCWEN sent out payment history ( XXXX report ) with no explanation on payment we were disputing. They made no attempt to resolve this issue. Every time we call, we are given a different explanation. OCWEN is unethical and incompetent. We are considering filing a law suit against them to finally resolve this issue
Company Response: Closed with explanation
2017-05-03
MD
Struggling to pay mortgage
Mortgage: Other type of mortgage
Complaint: Dispute to XXXX The terms proposed by Ocwen/ XXXX are unacceptable and do not reflect the current market. Per my original CFPB complaint XXXX , they also do not align with the policies and procedures as setforth by Dodd-Frank Wall Street Reform and the Consumer Protection Act. This is absolutely ridiculous that XXXX would wait this long ( since XXXXXXX ) to give the same offer ( {$40000.00} Cash Contribution or {$80000.00} promissory note ) and we up the sale price by {$22000.00}. Our counter offer needs to be discussed ASAP as we have a ratified contract and a buyer that has been patiently waiting. Can you setup a conference call with Ocwen/ XXXX , preferably with someone who has the authority to approve our counter offer on the spot? Do you have any suggestions how we can escalate this matter? What are our other options? I ca n't see how foreclosure would give Ocwen and XXXX a better deal. Thank you.
Company Response: Closed with explanation
2017-05-03
Fresno, CA
Struggling to pay mortgage
Mortgage: Other type of mortgage
Complaint: XXXX XXXX XXXX I been trying to get a short sale through with Ocwen its now XXXX XXXX and still no sign of it going though. All the paper work has been filed by both parties the owner ( XXXX XXXX ) and the buyer and sent to Ocwen. My agent XXXX XXXX , a relator with XXXX XXXX hears they ( Ocwen ) are waiting on the lender. As of XXXX XXXX XXXX My agent XXXX XXXX had me on a 3 way call with Ocwen. I was not to speak for she did not want them to know I was on the other line. We was informed that the paper work was never summited to the lender instead it was passed on from under writer to under writer and no one has ever touch the file. My agent was told to call back Friday for an up date but that 's all we been hearing since the beginning. I am already going on XXXX bpos my perfect credit score from XXXX has dropped to the low XXXX 's I have no idea what to do. You can reach me XXXX XXXX at XXXX XXXX XXXX or my Agent XXXX XXXX with XXXX XXXX at XXXX XXXX XXXX
Company Response: Closed with explanation
2017-05-03
Burbank, CA
Applying for a mortgage or refinancing an existing mortgage
Mortgage: Conventional home mortgage
Complaint: Ocwen claims " Our goal is to assist every customer if we are able to do so within the established guidelines by the investor ''. How can Ocwen assist every customer when it fails at the most basic level of using inaccurate and incomplete information which in turn results in inaccurate results which costs the customer. Ocwen is the worst company I have dealt with and should not be in the mortgage lending business. Ocwen failed to accurately evaluate my request for mortgage assistance. On XXXX XXXX , XXXX , Ocwen requested that I " provide the XXXX with borrower 's assets and expense details '', see email attached. On XXXX XXXX , XXXX , I emailed Ocwen with XXXX XXXX borrower 's assets and expense details, see email attached. Ocwen has failed to accurately account for my assets and expenses that I provided in evaluating my request for mortgage assistance. Instead, Ocwen denied my request for mortgage assistance based on an inaccurate monthly gross income of {$430.00}, see denial letter attached. Furthermore, Ocwen claims to have taken into consideration borrower 's and non borrower 's income in a previous request for mortgage assistance, but continues to refuse to account for the borrower 's and non borrower ' INCOME and EXPENSES for the current request for mortgage assistance.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-03
Tarzana, CA
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: In XXXX XXXX , my home experienced a XXXX due to a XXXX XXXX XXXX in the second story which destroyed my home. After much heartbreak and emotional distraught, we dealt with the XXXX XXXX trying to underpay the minimum replaceable cost to restore the house. Finally, we settled on an amount and a check was paid out on XXXX XXXX XXXX for the approximate amount of {$78000.00} to me and my loan servicer, Ocwen Financial Corp. I sent the check to Ocwen immediately to sign over the funds to me. Ocwen has held my XXXX payout to restore my home since that date. We have an agreement that I will act as the XXXX to restore my house, so Ocwen is not needed as an intermediary point of contact. Ocwen has released partial funding but is withholding the remainder of my funds of {$40000.00 } and another check for {$15000.00}. Because of this, I was forced to tap into my Home Equity Line of Credit to restore my home. I 'm now incurring interest fees and it 's extremely stressful and daunting.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-03
Newport Beach, CA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2017-05-03
Gilman Hot Springs, CA
Trouble during payment process
Mortgage: FHA mortgage
Complaint: I originally filed a complaint asking for assistance in a modification with an interest rate of 2 % or a principal balance to be able to afford my payment. I also addressed my concerns of my escrow account account increase. I was advised my insurance premium had gone up and that was the reason why my payment went up. I confirmed with ocwen my insurance premium is only XXXX a year. There is a violation of several things here since ocwen did not advise of this change within time. Also, ocwen should have given me the opportunity to pay the shortage without increasing my payment. Now i am afrain i will lose my home not being able to afford it.
Company Response: Closed with explanation
2017-05-02
Flushing, NY
Closing on a mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2017-05-02
Birmingham, AL
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-02
Garrett Park, MD
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Public record information inaccurate
Complaint: In XXXX of 2016 , I became separated from my wife. She returned to the household without permission in XXXX and my daughter and I moved out in XXXX . I had to change account information in order to protect myself from her paying off her credit cards on her own account. So used checking account to pay off Mortgage Payment in XXXX and XXXX . The letters were sent out and postmarked before the end of the month, but Ocwen ma rked them as 30 days late because their processing was a few days after the end of the month. Ocwen has processed loans later than the beginning of the month but has never reported me as late. They have responded with form letters and sent me a list of dates when my loans were processed which included payments posted after 30 days which they received within the 30 day window. I have requested info but so far I can only access the last 12 months. I have request the date received on these payments and they can not supply them. They do n't know when they got these checks so how can they penalize me and ruin my credit arbitrarily. I have included the XXXX payment that was accepted on the XXXX and not marked late. I have included my letter to Ocwen. When I did an adjustment to my mortgage they told me that they could n't consider it until I was at least 60 days behind and then they processed the adjustment internally and did n't defer the three moths payments and caused derogatory credit marks that my relationship manager failed to disclose would carry over after workout period. My daughter 's medical issues and impending divorce are problems compounding their arbitrarily trashing my credit report and I am grateful for your intercessation and available at XXXX to discuss. Thanks for your help, XXXX XXXX
Company Response: Closed with explanation
2017-05-02
TX
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: To Whom It May Concern : 1 . My escrow account is incorrect. Ocwen 's Escrow Account Disclosure form dated XXXX XXXX XXXX , indicates a negative escrow of {$5100.00} which is incorrect. I made all required escrow payments and ye t Ocwen now indicates a huge shortfall. Ocwen continues to improperly raise my escrow payment.
2. My principal balance is incorrect. Ocwen has committed multiple modification fraud on my account adding exaggerated arrears and illegal fees fees to my account - including multiple foreclosure fees, repeated inspection fees and ongoing attorney fees.
3. Ocwen violated the Fair Debt Collection practices act by greatly exagg erating my arrears and then later changed their records in XXXX and then again in XXXX . Please ask Ocwen to correct my escrow and principal balance on my mortgage account. I would also like to mention the great personal cost of living with the fraud committed by Ocwen against me and my family.
Previous Complaint C FPB # : XXXX was not corrected b y Ocwen.
Company Response: Closed with explanation
2017-05-02
Lena, OH
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: Early in XXXX there was some missed payments. During repeated contacts with XXXX XXXX I could never obtain a 'straight ' answer as to what was delinquent or how much was due. One pay ment ( XXXX / XXXX / XXXX {$900.00} ACH Tel S ingle Mtg Pmt ) seemed to never have been credited. During late XXXX and early XXXX I had difficulty in obtaining any helpful information as to the justification for the amount claimed to be due. However, On or about XXXX XXXX , XXXX I spoke with an Ocwen re presentative who was most helpful in explaining the amount due and what would have to be done to bring all payments up to date. He explained how the amount due was arrived at and gave me an amount that had to be paid by overnight mail by XXXX XXXX , XXXX . The amount was {$3500.00}. The address he instructed me to mail the check to was Oc wen Loan Servicing, LLC ,, XXXX XXXX XXXX XXXX , XXXX XXXX XXXX XXXX , XXXX TX XXXX . During the explanation the agent asked I would like to refinance or pay reduced amounts. I declined both offers. ( Anytime this subject came up with other agents of Ocwen I firmly d eclined the offers. They say they record conversations, so my claim should be easily provable. ) ( As an aside, The XXXX Texas address used was the only time I had ever heard of XXXX as a communication site for Ocwen. All other communications had been made through their XXXX XXXX XXXX XXXX Fl, address ) I mailed the paymenet along with account information to the XXXX address via USPS ov ernight. The tracking sheet shows delivery on XXXX XXXX , XXXX at XXXX and signed for by XXXX XXXX XXXX It took approximately 5 weeks for the check to be cashed. Subsequent to the receipt of my check by Ocwen a t their XXXX location I kept receiving delinquency notices from Ocwen : i.e. XXXX , XXXX , XXXX , XXXX XXXX , XXXX , XXXX XXXX , XXXX and lastly on XXXX XXXX , XXXX ( with a different payment amount due ( XXXX ) with no explanation. This has been very frustrating in dealing with this company. Subsequent to payment of {$3500.00} payments have been in full and on time.
Company Response: Closed with explanation
2017-05-02
Baltimore, MD
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2017-05-02
Aliq, PA
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2017-05-02
Bridgeton, NJ
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2017-05-02
Aliso Viejo, CA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: My Mortgage Bank is : Ocwen Loan Servicing LLc I was offered application Modification I sent the application back and THEY RECEIVED THE PAYMENTS I WAS TOLD, but after that, they started to refusing payment, my credit is getting very bad and when I called last time after several timer per week and i Got XXXX out, finally, this person told me that this bank will take my home and i have nothing to do, I told him thaT I 'll find if I have the right to fight and get my home but he said they have the best lawyers and if do n't have plenty money he would n't recommend me to fight because any ways I have everything to loose. Im very DEPRESS and I do n't know if I should keep living or not because I work to hard for my home and now instead of getting a modification with government help that they mentioned to me, I ENDED UP LOOSING MY HOME. NOW IS THE THIRD TIME THEY AGAIN SEND ME APPLICATION AND I NEED TO KNOW IF THIS TIME 3TH IS GOING SERIOUS BECAUSE I 'M VERY FRUSTRATED, EVERY TIME THEY SEND ME APPLICATION FOR LOAN MODIFICATION, THEY IGNORE MY APPLICATION WHEN I RETURN IT AND THAN THEY MAKE UP HISTORIES JUST TO GIVE ME HARD TIME AND SAID THAT THEY DO N'T RECEIVE SOME PAPERS THAT I FAX, MAIL AND EVEN E-MAIL TO THEM I REALLY NEED HELP AND ASK THEM TO TAKE MY TIME AND CONVERSATIONS WITH THEM IN SERIOUS BECAUSE THEY TOLD ME ONE THING AND THEY DO OTHER VERY DIFFERENT
Company Response: Closed with explanation