OCWEN FINANCIAL CORPORATION
Consumer Complaints
There are over 28887 complaints on file for OCWEN FINANCIAL CORPORATION. Dated between 2019-12-16 and 2011-12-07.
Complaints Page 185
2017-05-10
Mesa, AZ
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2017-05-10
Rocky Ridge, MD
Trouble during payment process
Mortgage: FHA mortgage
Company Response: Closed with explanation
2017-05-10
Rncho Domingz, CA
Struggling to pay mortgage
Mortgage: Other type of mortgage
Complaint: On XXXX XXXX I noticed an increase on my mortgage payments and I did n't know why. I called and called many times to Ocwen to explain to me why was there an increase on my monthly mortgage payments. To no avail I stopped making my mortgage payments because they were n't affordable due to the increase. On XXXX XXXX XXXX there was an event conducted by Ocwen to help homeowners that are struggling with their mortgage payments so I attended to this event and spoke to Ocwen face to face and explained to them that I wanted an explanation to why my payment increased and also wanted a modification to lower my payments. The representative that I spoke to that day said that they were n't going to be able to do much for me because i 'm paying a lot of property taxes and that I had to work with my property tax assessors office to see why my property taxes are high. So I went with my to the assessors office and explained to them what my mortgage company had said about my property taxes and they could not figure out why Ocwen said what they said, that there was no increase on the property. At this point I felt confused, So I submitted all of my paper work for a modification and I was denied due to my account being delinquent more than 90 days and second they could not achieve a 20 % of the payment reduction. I was late due to my payment increased and could not get an answer to why my payments increased. And that these decisions were made my the investors g uidelines. So then I went to seek help from a Hud counselor to see what they can do for me. My Hud counselo XXXX started making phone calls to Ocwen until she figured out why there was an increase to my payments becuase something was n't adding up, until she was trans ferred to department to department she finally got someone that was able to help her. We were explained the reason why the increase and it was due to me having two parcels in one lot. We both looked at each other confused like what we never heard such thing. So we said okay and we ended up calling our tax assessors office to confirm abou t the XXXX parcels. One parcel was mine XXXX and the second one XXXX belonged to my neighbor. So all along Ocwen was having me pay my neighbors property taxes and no one at Ocwen had the nerve to correct this error. This was the reason why my payments increased. So we called Ocwen again and explained to them about the situation that they made was a huge error on their part and that it needed to be fixed right away. My property will be in default soon due to this error and they have failed to provide me with an accurate and reasonable resolution.
Company Response: Closed with explanation
2017-05-09
Scappoose, OR
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2017-05-09
Norfolk, VA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: I have an issue with predatory lending. The loan originated with XXXX XXXX XXXX XXXX and XXXX XXXX XXXX XXXX XXXX in XXXX during the height of the mortgage crisis. Unfortunately for me, this loan has been transferred to several loan servicing companies from Litton and currently Ocwen. I have a good credit rating and do not want to see it compromised because of this loan. Conversing with Ocwen has resulted in N O RESULTS. The loans are neither XXXX XXXX nor XXXX XXXX so I can not apply for a HARP loan to refinance my mortgage. I am have read several things online about the horrors of these loan companies and Ocwen th e loan servicing company, but do not know what to do. I need some help. Because I am upside down in my mortgage, no one will offer me an opportunity to refinance my mortgage.
Company Response: Closed with explanation
2017-05-09
Branchburg, NJ
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2017-05-09
NY
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: A loan modification was denied and an appeal was faxed over to the lender. Since it was n't emailed to the correct department they refused to review the request. A notice of error was submitted today requesting a copy of the guidelines listed for the denial. A 20 % reduction in P & I is not a RESPA guideline and the homeowner shows he can afford his payment without that reduction.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-09
Bronx, NY
Written notification about debt
Debt collection: Mortgage debt
Didn't receive notice of right to dispute
Complaint: Ocwen Servicing Company LLC XXXX XXXX XXXX ... XXXX XXXX XXXX Florida ZIP code XXXX XXXX XXXX ... has been sending numerous bills claiming to be the servicer for our mortgage ... we have never received any notice from Ocwen we never did any business with Ocwen we have no contract with Ocwen ... they send numerous applications for a new loan ... some of the applications already have loan numbers on it ... their representatives have submitted false documents to the court ie.affadavits ... in support of XXXX XXXX XXXX companies foreclosure claims ... we have never even done business with XXXX XXXX in any shape form or fashion ... on XXXX XXXX XXXX XXXX we were told buy the XXXX XXXX XXXX that the case will be put on hold as requested by XXXX XXXX pending investigation by the CFPB. Feel free to use our case in any way you like.
Company Response: Closed with explanation
2017-05-09
Colo Spgs, CO
Trouble during payment process
Mortgage: Other type of mortgage
Complaint: See complaint XXXX . Issue not resolved. Ocwen omsbudsman kept referring to statements not present in Agreement that was signed from GMAC. Today recieved same hard copy of letters of notice raising my interest iaw a step agreement. But nowhere in the agreement does it state that it is a step agreement, rather para. 4 sta tes a fixed rate for the life of the loan. Today the packet contains a letter that is a pre notice stating words to effect that Ocwen i s trying to substantiate thier cause, it is dated XXXX / XXXX / XXXX . I or my wife never recieved or had any knowledge of such a letter. This is the first time we have seen this letter, and it was never provided in any correspondence from Ocwen or GMAC prior to today. The letter is suspicious in nature in that there is no official letter head as in all other corespondence, Some of the writing is fuzzy and not of the same quality as in certain paragraphs and the ink in those paragraphs are definitely dark as to indicate that some one has super imposed writing over another letter. The letter is not signed by anyone. It just has a empty signature block stating Loan Modification Specialist! Any reference that this XXXX from GMAC is what appears to be a rubber ink stamp. I am giving Ocwen a chance to explain this obvious fraudulent letter. I will be forwarding all documents, especially this letter to appropriate Judical authorities for action! I ca n't believe that someone actually sent me this letter!!!
Company Response: Closed with explanation
2017-05-09
Weston, CT
Problem with a company's investigation into an existing issue
Credit reporting, credit repair services, or other personal consumer reports: Other personal consumer report
Difficulty submitting a dispute or getting information about a dispute over the phone
Complaint: hank you for your assistance. It is very much appreciated. I will try my best to make this succinct, but it has been a long and frustrating journey. I feel that it is necessary to give enough background so that the present situation is better understood. The property, where we live and wish to purchase is at XXXX XXXX XXXX XXXX XXXX , CT XXXX The house can be seen at XXXX by searching in XXXX , CT. Two yea rs ago, my husband and I sold the home where we had lived for 24 years here in XXXX . The house was large and contained most of our family history. It was a long and difficult process. It was physically and emotionally exhausting. I am XXXX XXXX XXXX , my husband is XXXX . Just prior to moving, XXXX had XXXX XXXX . We decided that, rather than buy another house when we were not yet sure where we would eventually move, we would be renters for a few years and have a chance to relax, not be burdened with homeowners responsibilities, and take our time to choose our next final move, buying a house or condo at that time. We found a suitable house in XXXX . We rented it a month and a half in advance, so we would be assured of our location and slowly moved in. The day after we had finally moved everything we owned into the house, the landlord sent us an email telling us not to worry if the bank put a sign in the front yard. The house was in the process of foreclosure. We were dumbstruck. Neither of the realtors knew about this. We felt that the lease had been signed under false pretenses. Had we known the true situation, we would never have signed the lease. From then on, we learned that the landlord had for many years been in bankruptcy and had a long list of dealings in court and other foreclosures. We spent time and money with lawyers, and in ou r Town H all , where they knew the landlord very well and felt sorry that we had to deal with him. We soon learned that the property had many code violations and was in far more disrepair than we knew. We spent much of our own money ( around {$8000.00} ) just making sure we could live in safety in the house. The landlord was uncooperative and sometimes threatening, but we paid our rent to him throughout. My husband 's health declined during this period. Finally, in XXXX , the landlord lost the house to foreclosure. Within days XXXX put a notice on our front door to offer cash for moving prior to eviction. We were in touch with XXXX in XXXX , XXXX . We told them that we wanted to make an offer on the house. They were supposed to contact us with the proper information but they did not. Finally they called again, offering a small amount of cash if we moved out within 30 days. Again we told them we wanted to make an offer, but they told us that the house was already in an online auction on a site called XXXX . We could bid if we wanted to. We are not good on tech matters. We had never even heard of an online auction. Close to this time, on XXXX XXXX , a marshal came to the house and served us with eviction papers. We were mortified. He very kindly explained the process and advised that we contact our attorney, which we did. Given our personal circumstances, buying the house seemed the right move. We know that the house will require subs tantial improvements an d the costs involved. We are willing to take this on, if the house can be purchased at a price that makes this feasible. The house has repeatedly been placed in an online auction on Hubzu. The terms for this purchase is CASH ONLY. We consulted our financial advisor an d the mortga ge director at t he bank. We are not wealthy people and live mostly on a fixed income, but it looked like we could manage this given the auction prices listed. Twice we have been the highest bidders in online auctions. Both times we were informed that the " reserve : price had not been met, though the reserve price is not disclosed, and we were not able to negotiate with the selle r, Ocwen. For some unknown reason, this reserve price is meant to remain a secret. Every employee at XXXX with whom I spoke said they are never given the reserve price. Each time, when the house comes back on auction, the price is continually reduced. It started, as I recall, at {$380000.00}, then {$360000.00}, then {$350000.00}, now {$330000.00}. We have placed bids of {$370000.00}, {$380000.00}, {$390000.00} and {$390000.00}. Most of the time, it appears that there are no other bidders. XXXX also attaches another fee at the rate of 4.5 % of the offered price. In XXXX article, I read that this is a fee for using XXXX , but XXXX is part of Ocwen. T he article suggested that this was an inflated fee, paying themselves more money and that XXXX charges 1.5 % on no n XXXX or Ocwen pro perties. For us, we must consider it as part of the price. Were this fee negotiable or lower, we could make a higher offer on the house. In the midst of all of this, we read some rather unsettling depictions of alleged malpractices at XXXX , XXXX suggesting that they have phantom or straw bidders to raise the prices. It looked that way to us on some of the auctions on this house. Still, they own the house, and for many reasons, among them my husband 's health issues, we have felt that staying here for at least a few more years is the right decision if we can only XXXX ALK to the Asset Manager or someone in charge. Countless hours have been spent in telephone conversation with XXXX and XXXX . I managed to reach someone at Ocwen but the person said that Ocwen does n't own the house, It i s owned by XXXX . It is all mysterious. At least XXXX very nice XXXX employees have tried to give us direct contact with th e Asset Manager who sets the reserve or sale price. Finally, we were advised to directly contact the listing agent, someon e Ocwen h as worked with for several years. XXXX XXXX XXXX was surprised that I was calling her myself and that my husband and I are both the occupants of the house as well as those making bids. Being as transparent and clear as possible, I explained our situation and its history. She suggested that I supply more information that she would pass on in a direct offer to t he Asset Manager . Following her direction, I spent many hours assembling information and costs for work we have already done on the house, on photographing the rotting pool deck next to the bare circle where an above ground pool had once set, and showing large quantities of debris and building materials the owner had left in the woods and on state land around the property. I also outlined the possible $ XXXX {$60000.00} of work needed to improve the house. I sent this to her along with our offer of {$390000.00}. The response back fro m Ocwen wa s a counter of {$460000.00}. We have no idea if the Asset Manager looked at the documents we sent to XXXX . We did not counter back at the time, stunned by the price, especially in light of the low price on the online auction and the clear need of costly repairs. I have, by the way, copies of the costs and photos and documents that were sent to XXXX XXXX XXXX . Sometimes it has felt as if they were just playing with us, not being serious about making a deal or bringing finality to the process. The auction pricing seems like a bait and switch operation, luring people into thinking the opening bid means something when it does not. Bidding again and again, when they have no intention of negotiating with you even if you have the highest bid but not telling you what the reserve price is. They simply put the house back on auction and at even lower opening bids. While we are in the house, the property can not be inspected or shown. So we, the occupants are a problem for them. On the other hand, we are maintaining the house and have averted several problems and damage had we not been here -- things like ice blocks and leaks.But we could also be the solution by buying the house, giving them a cash deal, and avoiding the need or cost of eviction. We had the unfortunate situation of an unknown foreclosure and felt like victims when dealing with the landlord. Now we feel again like victims in these dealing with XXXX Ocwen and XXXX . We would like to be able to buy the house at a reasonable and fair price, given all the work that is required. We believe that a move at this time would be hazardous to m y husband 's health. We feel that the manner in which Ocwen performs has been a source of enormous XXXX to both of us.
It seems that Ocwen and its other companies show little or no respect or re gard for those with whom they do business. There is no rhyme or reason that we can see. We hope that there will be some way you can see that will protect us and all the others who have dealt with these companies. We thank you sincerely for your attention to this probably too lengthy email. Please let us know if there are questions or if we can clarify any issues.
Company Response: Closed with explanation
2017-05-09
Alpharetta, GA
Applying for a mortgage or refinancing an existing mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2017-05-09
Glenarden, MD
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2017-05-09
Burnsville, MN
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2017-05-09
Scottsdale, AZ
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: In XXXX of XXXX , I was diagnosed with XXXX XXXX . I have been out of work, without a paycheck, since XXXX / XXXX / XXXX . Return to wo rk may be 2-4 months from now. I underwent XXXX XXXX XXXX in XXXX . We applied for assistance early XXXX . Ocwen dragged the process out for months and finally denied due to what I was making before I stopped. I am only getting XXXX per month from XXXX insurance. That is only a third of normal income. We applied again because they told us to. They said the denial should n't have been based on the old pay stubs. This took 2 months. Again, denied. They said they had to use the income we were making before I stopped working and would not even consider a temporary hardship assistance. We ca n't make payments any longer an d may lose our home.
Company Response: Closed with explanation
2017-05-09
Scottsdale, AZ
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2017-05-09
Wallington, NJ
Incorrect information on your report
Mortgage: FHA mortgage
Complaint: My current mortgage does not appear on my report for XXXX agencies and shows an incorrect balance on the other. I have been trying to get this fixed FOREVER being met with extreme requests ( copies of my ID and full credit report ). I just need this account to SHOW UP!
Company Response: Closed with explanation
2017-05-08
San Francisco, CA
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-08
Krakow, WI
Trouble during payment process
Mortgage: Other type of mortgage
Complaint: I was in a Chapter XXXX . Discharged i n XXXX XXXX . In XXXX XXXX XXXX , I found out Ocwen was not assigning my mortgage payments to proper account, they put my payments into suspense balance. From XXXX through XXXX they listed my payments as delinquent and subsequently started the Foreclosure process against me. They charged attorney fees against the account. I found this out in XXXX . They corrected the payments in XXXX but not go back and crediting those payments for dates actually received, thus excess interest is charged. Now I am out of the Chapter XXXX and their records show I am still part of a bankruptcy. They are holding a large balance in the suspense balance account to this date. They are also not reporting payments to the Credit Agencies.
They have consistently miss managed my escrows and payments throughout my Chapter XXXX process. Saying I was short in Escrows then last year sending me a check for excesses in the account. Their entire accounting practices seem wrong and inaccurate.
Company Response: Closed with explanation
2017-05-08
Santa Ana, CA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: I 'm having trouble making my payments for the fact that I 'm the only working to provide for my family because my wife lost her job. I applied for a loan modification as soon as I started struggling with my payments because of our loss of income. In less than 3 weeks I was denied because according to Ocwen Loan Servicing I was not behind enough in order for them to help me lower my payment so I avoid foreclosure. I really believe that this is absurd and unfair that they tell me this and that is the reason why they ca n't provide me help. What they are saying is that I have fall way more behind on my payments so that they even give me a chance to save my home. This is why I 'm reaching out that to notify they are wrongfully reviewing my situation and not giving me and my family to try to find some type of solution to help me out. They told me about a repayment plan but that was only going to bring my payment higher no help at all since I was already struggling with my payment before. Please help I really need to save my home for the sake of my family. Thank You.
Company Response: Closed with explanation
2017-05-08
Euclid, OH
Trouble during payment process
Mortgage: Home equity loan or line of credit (HELOC)
Complaint: I took an equity line of credit on a home that did n't have a mortgage, the home 's title was clear. The home loan was through Ocwen and XXXX XXXX in 1993 The company agreed to a mortgage assumption by XXXX XXXX owner ( XXXX XXXX ) on a parcel of land title XXXX .
Company Response: Closed with explanation
2017-05-08
Wonder Lake, IL
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: OCWEN forced me to accepted a New Modification in order to hold on to my house. Due to the fact that previous MOD did n ot contained a balloon payment, however, after several court appearance ( which my lawyer that I paid, did not do anything ) and I had to pay the so-called balloon payment including escrow for XXXX and XXXX . Escrow for XXXX was paid and I had a surplus of {$900.00} toward the XXXX year. OCWEN would not adjust the new mod. I have paperwork from them regarding the escrow. see attachment. file : OCWEN_letter_pg1 and OCWEN_letter_pg2 I also have a letter from them saying that I had paid the loan in full. Never acknowledge. see attachment : file XXXX ( My lawyer did not act upon this letter ). I have agreed to paid the amount money they said that I owe, but it is under strong protest. However, if I have to pay it, then I will make the payments. I just wanted to bring this to your attention.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-08
Saint Petersburg, FL
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2017-05-08
Alpine, NJ
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: XXXX - Signed a mortgage with XXXX for {$160000.00} on a Single Family Home in New Jersey. XXXX - Applied with XXXX XXXX XXXX for a new loan to make improvements to our Single Family Home. New Loan : {$230000.00} XXXX - Fell into hard times wanted loan modification. Advised to miss XXXX payments. We were ill advised. XXXX Bank ( as Trustee ) and XXXX ( the servicer ) foreclosed on property. - We were scared, so we moved to fight foreclosure from a different house as the bank actually locked the house up one day when we were at work, immediately prior to the foreclosure action. We had small children and had to break into our own house to get our belongings. To this day we live in the rental we moved into during this time. XXXX - XXXX XXXX dismissed Foreclosure Action. XXXX - XXXX We tried to figure out who owned our loan so that we could sell the house or modify the loan. Mortgage is not with XXXX XXXX, XXXX XXXX or XXXX. Whenever we called XXXX XXXX directly they had no idea who we are and told us we needed to speak to our lender but XXXX had gone out of business and apprently XXXX was no longer our loan servicer. NO ONE COULD FIND OUT LOAN. XXXX - XXXX XXXX files a new Foreclosure Action against us. XXXX - present we are currently fighting this action right now. <P/>During the foreclosure action, XXXX XXXX started providing information provided to them by Ocwen, whom we have never dealt with nor were we ever advised by anyone that Ocwen was our new servicer. NOTE : Ocwen is not a litigant, or even listed as one, however they are the only company providing any evidence against us. <P/>The reason I am contacting the CFPB is because during this process, Ocwen offered us a loan ... They offered us a loan with no home estimate ( keep in mind no one has been in the house for seven years ), and they requested no financials from us. Considering that there are people out there dying to get their loans modified, we find it quite curious that a bank we have never dealt with would GIVE us a loan for a house site unseen. JUST GIVE IT TO US. The reason we did not take the offer though, and more importantly, is because the loan was for more than our original mortgage, it was only for my husband, yet both of us our on the title and the original mortgage and as much as we would love it to be that easy to modify our original loan, the numbers simply did not make any sense. Nothing about it made sense. <P/>With that, we sent a QWR and the attorney and bank have refused to respond. Additionally and to cover ourselves we have since sent two additional letters under RESPA requesting the same information. We sent these requests to the attorney representing the Plaintiff 's and have still not received a response to not one of our letters even with the laws being what they are. We have also requested any loss mitigation options to no avail. It appears that since we did not entertain the loan offer, they are simply going to try and take our house with " robo-signed '' documents and all. <P/>We did n't even care about the apparent fraud involved with our case ... we simply wanted accurate numbers. We have never dealt with Ocwen before and do n't even understand how they are involved. But since they are, we want to know where they got their escrow, principle balance, etc ... and no one is making them tell us. This is what we need help with. I would sell the house, but still want the balance to be accurate. My husband and I have made payments on this loan for 10 years ... money that has gone to XXXX XXXX Company, XXXX, and AHMSI all of which both XXXX XXXX and Ocwen refuse to give an accounting of. That 's almost {$300000.00} in payments we made ... included we have lived in a rental trying to work this out and because XXXX XXXX has dismissed the action and reopened it we have been stuck in a rental paying someone else 's mortgage all this time. Money that all along could have been going to my home. <P/>Of course I have several issues with XXXX XXXX as they are claiming to be the lender, which we know is not true as they do not lend to residential mortgages. But they really are n't who I need help with and because we really need to pick and choose our battles. The more important battle is with Ocwen ... how do they fit in and where did they get their numbers? And how is it legal to offer someone a loan without looking at any of our financials or stepping foot on the property. They were offering us a loan for more than our original loan. On top of it, they were offering it with a balloon payment and to only my husband. No one in their right mind would take that offer. We would be setting ourselves up for failure. Nothing seems right about their involvement. And we 've already been screwed by the banks once before. <P/>
Again for the past seven years we 've been paying someone else 's mortgage. We were locked out of our house, and we 've had to endure years of back credit all for missing XXXX payments as they advised ( which all occurred after we put almost {$300000.00} of payments into our house ). And now here we are, still in limbo ... with the possibility of officially losing our house to XXXX Bank who does n't have one dime invested in the mortgage and Ocwen who we have never dealt with.
Company Response: Closed with explanation
2017-05-08
Clayton, MO
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: The Ocwen Company acquired my mortgage loan from XXXX bank on XXXX / XXXX / XXXX with a balance of {$210000.00}. Over a two year period Ocwen has charged me bogus fees and extraneous charges to try and force me to foreclose on my home. Ocwen expects me to believe that my {$210000.00} debt has climbed to {$390000.00} in 2 years. They have charged me foreclosure and property maintenance and other fees for a property that was never foreclosed on and I still own. I have attached the list of charges. I have complained to the Missour i Attorneys general office and CFPB in the past. Ocwen should not be allowed to lie, bully and ruin homeowners futures in this way. I suffered a significant financial hardship after the XXXX real estate recession and Ocwen is determined to bury me financia lly. Ocwen a greed to use XXXX XXXX dollars to work with homeowners and during that time they proceeded to offer me a underwater loan modification . Ocwen told me that the investor of my loan did not participate in principle reductions. They told me that XXXX XXXX XXXX etc owns the loan. When I contacted the investor they said they have nothing to do with the day to day mortgage servicing and they do not prevent principal reduction modifications. I can not tru st Ocwen as m y mortgage servicer.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-08
Patterson, MD
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: OCWEN did not send required letter DENYING loan modifications. XXXX loan modification package was submitted by XXXX in XXXX XXXX to OCWEN. Prior XXXX 's sent in XXXX to OCWEN by XXXX my
Company Response: Closed with explanation